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    Richard Wilson
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    abi
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    Adam Herdman
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    Danielle Fisher
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    Nick Angus
At letslivehere, we take a smart, forward-thinking approach to the business of property letting, management and investment. We make it clear, simple and hassle-free whether you�re looking for a property, tenants, or an investment opportunity. Based in Newcastle upon Tyne, we�re a hands-on, privately owned property agency with almost a decade of experience. We�re known for our friendly, open style combined with an enviable knowledge of the market.
Properties for sale
Properties for rent
Apr 25,2017
Minithumbdown
Nick Angus
By:
Apr 25,2017
0 people found
this helpful
This company is atrocious, modern day scammers. I'd highly recommend you avoid them at all costs. They lie, ignore and give you a world of grief....
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Comment on agent fees
Bad
Was this helpful? Yes
Mar 30,2017
Minithumbdown
Richard Wilson
By:
Mar 30,2017
0 people found
this helpful
Where to start? In the 6 years I have lived in Newcastle I've had 5 different Landlords. Let's Live Here were by far the worst. It's like trying to catch the Loch Less Monster when trying to get a repair done. Then at the end of the tenancy you receive the wonderful gift of having your deposit stollen. We were billed for damaging items in bedroom 7 of the house, there were only 6 bedrooms? Tells you all you need to know, they can't even commit fraud correctly. Save yourself the hassle and use an...
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Comment on agent fees
Cheap but too expensive for the horrendous service.
Was this helpful? Yes
By: Claire Scott
Apr 18, 2017
View all comments (1)
Dear Tom, Apologies for the late reply. We're sorry that you feel your experience with Letslivehere wasn't up to our high standards. In order for us to investigate the matter further, we will need your full name and property details. If you could call 0191 230 5577 with these details and ask for Stuart, he will be able to assist you further. Many Thanks, letslivehere ...
Feb 17,2017
Minithumbup
Richard Wilson
Adam Herdman
By:
Feb 17,2017
0 people found
this helpful
The staff were friendly and extreamly helpful when finding the perfect student accommodation, the boiler broke and the team was on top form and came out within the hour to make sure it was fixed! a really great service, really reccomend looking for the best student house for you and your friends....
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Comment on agent fees
good
Was this helpful? Yes
Jan 20,2017
Minithumbdown
By:
Jan 20,2017
0 people found
this helpful
An absolutely fantastic service, right up until the moment you sign your contract. Then they simply forget who you are, in my case even continually getting my email address wrong for 10 months. Impossible to get hold of, especially in emergencies. And a company which denies any acknowledgement of any issue you have with the property, maintenance, or the way they conduct themselves. Couldn't shoot fish in a barrel. The worst company I've ever dealt with in my life....
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Comment on agent fees
Costly for no input
Was this helpful? Yes
Dec 16,2016
Minithumbdown
By:
Dec 16,2016
0 people found
this helpful
Terrible 'service' throughout our year. Beware when your property is photographed at move-in by agent the photos are wide and general detail..on departure they are microscopic and used in clear support of retaining as much of your deposit as possible...in our case to attempt to upgrade the property at the cost of all our deposit....Resist thier intimidation..read up the DPS info thoroughly and stick with it...This seems a regular try-on from our enquiries of previous tenants......
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Comment on agent fees
Ripp off for the 'service'
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
1 people found
this helpful
Amazing service, fantastic property! Thanks very much! I found the service easy to use and the property at a fair price. I'd recommend to anyone!...
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Comment on agent fees
Great!
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Amazing service, fantastic property! Thanks very much! I found the service easy to use and the property at a fair price. I'd recommend to anyone!...
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Comment on agent fees
Great!
Was this helpful? Yes
Oct 18,2016
Minithumbdown
By:
Oct 18,2016
0 people found
this helpful
Terrible experience with this letting agent. When moving in the inventory was inaccurate and the photos had been *conveniently* taken as to avoid all damp, damage, and dirt. For example: in one room, despite a damp patch measuring almost 2 meters x 1 meter the carpet was described as in good condition and the photo had been taken in such a way that it was just not visible. (This damp took 4 months to get sorted) Awful at responding to maintenance requests, despite multiple emails/calls/submittin...
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Comment on agent fees
£120- which considering how poorly they would communicate with us regarding or property (managed by them) is a lot.
Was this helpful? Yes
By: Letslivehere
Oct 18, 2016
View all comments (1)
Hi, we are sorry to hear that you had an unpleasant letting experience. If you could please call our Property Management Coordinator, Rose, on 0191 230 5577 to discuss these concerns that would be greatly appreciated. Kind regards, LLH ...
Sep 29,2016
Minithumbup
Richard Wilson
By:
Sep 29,2016
0 people found
this helpful
Richard, let me a flat in Heaton, great service and flat. I had a problem with a water leak and damp. Sarah the manitance manager organised the manitance man to call out and flick my problems all on the same day fantastic customer service. Would recommend to any one. Well done Letslivehere!...
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Comment on agent fees
Very cheap compared to the market
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Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Hi! I have just moved into my new property! It is amazing! With help from the best staff! Thank you!...
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Was this helpful? Yes
Sep 07,2016
Minithumbdown
Danielle Fisher
By:
Sep 07,2016
0 people found
this helpful
LETSLIVEHERE IS THE WORST LETTING AGENT I HAVE COME ACROSS . Firstly , my friend and I went to look for a house because we were traveling abroad in few days. After we found a house , we were told to pay £120 each which is ridiculous because the only thing the agent did was drive us to the house locations and contacted the landlord . However, we paid the fee . Before the contract signing , there was a lovely and friendly atmosphere. After the contract was signed we paid for the 1st month ...
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Comment on agent fees
It's TERRIBLE!!
Was this helpful? Yes
By: Larni McLean
Sep 12, 2016
View all comments (1)
Hi Blossom, we are sorry to hear you had an unpleasant lettings experience with letslivehere. The admin fee of £120 is a standard fee paid, and you will find we are have one of the cheapest in the area. If you wish to discuss your concerns please call our Property Management coordinator, Rose Duncan, on 0191 230 5577. Kind regards, LLH ...
Jul 29,2016
Minithumbdown
By:
Jul 29,2016
1 people found
this helpful
Awful - Would never use again. I signed for a house, got a job out of the city so found a replacement tenant. The replacement tenant has paid in full their deposit so no money is owed to the property. They are refusing to give me back my deposit of nearly £400 which I cannot as a student afford to lose. My replacement tenant had to pay nearly £1000 upfront for moving in and replacing me which is outrageous. They are extremely unprofessional and unhelpful. Anyone at university I...
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Comment on agent fees
Admin fee is ‚£120 which is the highest in Newcastle, especially when many don't charge admin fees.
Was this helpful? Yes
By: Letslivehere
Aug 24, 2016
View all comments (1)
Hi, we are sorry to hear that you had an unpleasant letting experience. We are one of the cheapest letting agents when it comes to admin fees in the area. If you wish to discuss your concerns please contact our Business Manager, Simon Blaylock, on 0191 230 5577. ...
Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
I was struggling with other Agency, approached Lets Live Here and they provided me with an outstanding service for all my properties. Would recommend them to other properties owner. Thanks again for all your hard work....
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Was this helpful? Yes
Apr 27,2016
Minithumbdown
By:
Apr 27,2016
0 people found
this helpful
I was a tenant using this management agency, once i moved in, many problems found in the property, pipes leaking, cooking hob not working, broken drawer, lights burnt out etc etc. If you report the problems for maintenance, you have to wait for at least 2-3 months to get a reply, but still no one come to fix it. If you have any enquires, don't send them email because no one would reply therefore you have to go to their office in newbridge street and wait for an hour to get served. (only 2 peopl...
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What agent could do to change your mind?
Quite expensive and once you have paid the agent's fee (with your rent), they wont give a sh_t about what you say
Attached Files
Comment on agent fees
Quite expensive and once you have paid the agent's fee (with your rent), they wont give a sh_t about what you say
Was this helpful? Yes
By: Larni McLean
Apr 28, 2016
View all comments (1)
Hi Mike, we take all our reviews seriously and would like the opportunity to discuss with you the supposed issues you have mentioned. Unfortunately we are unable to identify you or the property you had lived in with the limited information provided. In regards to your comment about being expensive; we are one of the cheapest letting agency's in Newcastle. Our fees are fixed at only £120 per person, where other high street agents charge half a months rent + VAT. We advertise our fees on our we ...
Apr 14,2016
Minithumbup
Richard Wilson
Danielle Fisher
By:
Apr 14,2016
1 people found
this helpful
I have been with letslivehere for 3 years now and I have had great service from the whole team. I started off not knowing a lot when it came to being a landlord as it was all new to me and they totally showed me the way and have been there when I needed them. Always there to help, I know I can count on them, they keep everything organised and professional at all times. Tenants are happy and I am happy, I most definitely recommend them to all landlords and tenants!...
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Comment on agent fees
Value for money!
Was this helpful? Yes
Apr 01,2016
Minithumbdown
By:
Apr 01,2016
2 people found
this helpful
Been extremely unhelpful !! Very rude and very defensive when they have been asked questions that they appear unable to answer. Have had problems from the day of moving in to after moving out! Awful! Flat upon handing in the keys was spotless cleaned top to bottom, I'd even say cleaner than when we moved in but am now getting charged a cleaning fee and when asked why woman on the other end of the phone was very rude! Asked what wasn't cleaned, again unable to answer and said you have to wa...
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Comment on agent fees
High considering its targeting professionals and students !
Was this helpful? Yes
By: letslivehere
Apr 04, 2016
View all comments (1)
Thank you for taking the time to tell us about your unfortunate experience with us. We would like to look into this further for you. If you could please contact our Business Manager, Simon on 0191 230 5577 or simon@letslivehere.co.uk regarding the above that would be appreciated. We apologize for the inconvenience this experience may have caused you. Hope to discuss this soon. Many thanks, letslivehere ...
Feb 26,2016
Minithumbup
Richard Wilson
By:
Feb 26,2016
0 people found
this helpful
Wanted a holiday cottage and was recommended Pebble cottage very warmly and welcoming inside clean and tidy .Very near to the bars and 50 meters to the sea front .All the rooms in the house were furnished to a good standard and it was lovely to get the log fire on .The cottage sleeps about 6 with plenty of room and the kitchen has big dinner table for the family to have meals around .It was a great stay thank-you with my friends for a weekend away...
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Comment on agent fees
Fees for this was very good as we had 6 friends staying altogether
Was this helpful? Yes
Feb 22,2016
Minithumbup
By:
Feb 22,2016
0 people found
this helpful
Really happy with lets live here, I've rented with them for a year now and cannot fault the service particularly the aftercare once we've moved in has been much better than previous agents I've let from. I would highly recommend if you are looking for student accommodation in Newcastle....
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Comment on agent fees
good
Was this helpful? Yes
Dec 02,2015
Minithumbdown
Adam Herdman
By:
Dec 02,2015
0 people found
this helpful
This is for mainly first years as I'm sure second years have already heard about the bad treatment from let's live here from other second years. First of all I came into my property in September hoping to move in, I had travelled 3 hours with a car full of stuff. I had spoke to someone from let's live here called Adam who said to me that all my gas electric and water bills would be sorted out already by he landlord and that all we would have to do is ring the number that the landlord would lea...
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What agent could do to change your mind?
Everything, basically just stop lying to students who are vunerable in their first years and believe anything you say. Start reacting to problems in huge properties faster. When someone has a rat infestation sort it out!!!! Also speak to your landlords. Know which landlord goes with which company and I would suggest that you at least meet with them a couple of times a year to sort out the problems wig flats. If the landlord isn't reacting to what your asking them to do, say that the tenant will have money knocked off or moved into another flat that you have available especially when there are ongoing problems.
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Nov 18,2015
Minithumbdown
By:
Nov 18,2015
0 people found
this helpful
Would not recommend this letting agency to anybody, professionals or students. Was rushed into signing an agreement after being told this property was very popular, I understand that this was part of the job however we were not offered other similar properties to view. Before our tenancy agreement started we had paid in total £770 per person, which is an outrageous amount to pay especially for students. When we eventually moved in, the house had not been thoroughly cleaned which resulted i...
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What agent could do to change your mind?
The staff at the letting agency could be much more friendly, they are very defensive especially when you have a problem.. they disregard any responsibility!
Attached Files
Comment on agent fees
Considering they are a student letting agency, their admin fee and deposits are outrageous!
Was this helpful? Yes
By: Mike
Nov 18, 2015
View all comments (1)
Hi thanks of the review, and I'm sorry to read your experience with our agency has not been a good one. We treat each review very seriously, perhaps you can advise which property you are referring to we will then have the opportunity to comment further, however in the mean time perhaps I can offer some thoughts. The tenancy you entered into is that of a let only tenancy with our company, you were advised of this (all tenants are) the the landlord only engages our services as such and you ...
Jul 13,2015
Minithumbup
By:
Jul 13,2015
0 people found
this helpful
Agent give me a great place to stay whilst at uni and at a great price i will be using lets live here next year...
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Was this helpful? Yes
Jul 08,2015
Minithumbup
abi
By:
Jul 08,2015
1 people found
this helpful
Extremely happy with the staff at letslivehere they could not of given me any more help if they tried the property i rented from letslivehere was stunning i was expecting to have to spend money on decorating but it was all fresh and ready to move in instantly...
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Comment on agent fees
fee's were not a problem letslivehere were very understandable
Was this helpful? Yes
By: Mike
Jul 08, 2015
View all comments (1)
Thanks for your comments, we really do try to get it right every time..... ...
Jul 08,2015
Minithumbup
abi
By:
Jul 08,2015
0 people found
this helpful
was in my final year at uni and was starting to struggle with money, they really helped they found me somewhere cheap and close to where i needed to be if it was not for the cheap payments i dont think i would of been able to finish my final year i really appreciate what these done for me...
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Comment on agent fees
fees did not effect me one but these were so reasonable
Was this helpful? Yes
Feb 12,2015
Minithumbup
By:
Feb 12,2015
1 people found
this helpful
Great service. After bad dealings with other letting agents in the area I was so happy to find Lets Live Here. Letting is now one less thing I have to worry about whilst studying. Thanks....
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Was this helpful? Yes
Nov 27,2014
Minithumbdown
By:
Nov 27,2014
2 people found
this helpful
Worst agency, it's just a nightmare. 1. The deposit is 3 months rent, so it's more than £2000 for just 12 months contract. 2. They are slow on all the requests. Our boiler was broken and it took them 2 weeks to find a man to repair it. 3. It's been 90 days since we moved out and we haven't been able to get the £2000 deposit back yet. I am preparing a court as I already sent millions of email to them and court is the last thing I can do. 4. I spent two days cleaning the property w...
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Was this helpful? Yes
Nov 14,2014
Minithumbup
By:
Nov 14,2014
0 people found
this helpful
Thanks on behalf of myself and my flatmates, we are very happy with the flat you helped us to find. We have and will further recommend you to friends and fellow students alike. The best things have to be the variety of flats and houses available and the value for money we felt we got. Excellent!...
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Comment on agent fees
Value For Money!
Was this helpful? Yes
Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
this helpful
Me and my friends used letslivehere to rent a house and we moved in over the summer. the team were so helpful, they took us around all the houses they thought would be good for us, it was so difficult to choose because they were all ideal! But we picked the best one, and moved in and it's just been a great experience. Everyone in the office is so kind and helpful and it feels as though they really care, even though we are students. They treat us like adults! We are needing a bigger house next ye...
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Comment on agent fees
Fees were very reasonable, and explained to us at the start even before we viewed the houses. We knew what we were paying and it was all clear and simple to us.
Was this helpful? Yes
Aug 27,2014
Minithumbdown
By:
Aug 27,2014
2 people found
this helpful
The other reviews of this agency are clearly either staff or landlords who have not experienced first hand the appalling treatment of property complaints and mis-management of the properties they let. They will lure you in with great hopes and expectations, claiming they are different from other agencies in Newcastle.. well once the contract is signed, that's it, you're on your own. I have had to deal with mould for around the first 6 months that was apparently my fault, since the complaint fell...
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What agent could do to change your mind?
Managed the property correctly and fixed problems when they should have instead of procrastinating
Attached Files
Was this helpful? Yes
Jun 21,2014
Minithumbdown
By:
Jun 21,2014
0 people found
this helpful
¯Â»Â¿We are a retired couple living in London. My wife comes from Newcastle and after her parents passed away we asked Lets Live Here to find tenants for the flat in which her parents had lived for 60 years. The arrangement was for a fully managed let as we live so far away. In March this year Lets Live Here found tenants - although the tenants were only able to start the tenancy on June 1st. We agreed to this even though it meant some months without rent. The problem arose when L...
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Was this helpful? Yes
May 08,2014
Minithumbup
By:
May 08,2014
0 people found
this helpful
I\'ve used letslivehere for the last 18 months and they\'ve just confirmed another 12 month let. They are reliable can always let my property and the team are very organised and professional. Definitely recommend this agency. 10/10...
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Was this helpful? Yes
Areas covered
  • NE1
  • NE3
  • NE2
  • NE4
  • NE6

ARLA NALS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 1 16 17 0 0 0 0 1 0

Job vacancies

Please see a list of jobs available

Agent Fees

Student administration fee – £150.00 inc VAT
Professional administration fee – 60% of first months rent inc VAT
Last updated at 1:19 PM 19/10/2016 by Larni McLean

Complaints Procedure

Customer Complaints Handling Procedure

As a firm licensed by the National Approved Lettings Scheme, Letslivehere student and professional lettings aims to provide the highest standards of service to all landlords and tenants, but to ensure your interests are safeguarded, we offer the following:

Stage 1

If you believe you have a grievance, please write in the first instance to Bev Banks stating the reasons for your complaint at the following address:

140 New Bridge Street, Newcastle upon Tyne, NE1 2SZ

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures.

A formal written outcome of the complaint will be sent to you within 21 days.

If the nature of your complaint is such that we need further time to consider it, we will contact you and let you know the reason for the delay.

Stage 2

If you are not satisfied with the outcome of your complaint at Stage 1 you can refer the matter to Abigail Miller who will review the complaint and the response sent at Stage 1.

You should outline the reasons you are not satisfied with the response to your complaint.

Following the conclusion of our in house review we will write to you with a formal written statement.

Stage 3

If you are dissatisfied with the conclusion of the in house review of the complaint you can refer the matter to The Property Ombudsman, Mitford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Last updated at 1:19 PM 19/10/2016 by Larni McLean

Awards won by Lets Live Here Letting Agency

Individual Branch Awards

Richard Wilson Richard Wilson
Maintenance Director
8 reviews

About Richard Richard has the crucial role of carrying out inspections, organising repair quotes and liaising between landlords, contractors and tenants to make sure maintenance queries are dealt with efficiently. View full profile
abi  - upload your photo abi
2 reviews

About abi No description set View full profile
Adam Herdman Adam Herdman
Negotiator
2 reviews

About Adam Adam is our senior negotiator, supporting our team of experienced lettings negotiators working within both student and professional lettings. He also carries out viewings, signing up groups of student View full profile
Danielle  Fisher - upload your photo Danielle Fisher
Professional / Student Lettings Negotiator
2 reviews

About Danielle Danielle works as a negotiator within letslivehere. She specialises in professional lettings, dealing with both landlords and tenants to ensure properties are let to vetted tenants, offering a quality View full profile
Nick Angus - upload your photo Nick Angus
Sales Manager
1 reviews

About Nick Nick is our sales manager, he leads the sales team and is responsible for market appraisals property viewings and ensuring we do the best we possibly can to not only let your property but to look afte View full profile

Firm Address

140 New Bridge Street
Newcastle upon Tyne
Tyne And Wear
NE1 2SZ
0191 230 5577

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