1 Star Review
Mar 14,2019
By:
'Michael'
Mar 14,2019
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: EH55
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Tenant)
Rent PCM: £550
Postcode: EH55
2
people found
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It's hard to put into words just how deplorable, unprofessional and arrogant Homes4u (or indeed any other 4u name they are going under at that time) are; however this is what this review will set out to do.
My partner and I took on ...
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Comment on agent fees
Awful.
2
people found
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“I Wish We had Read Earlier Reviews...”
1 Star Review
Mar 05,2019
By:
'Unhappy'
Mar 05,2019
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH48
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Tenant)
Postcode: EH48
5
people found
this helpful
I wish we had read all reviews about this Agent before renting a house. When after 15 months we gave up the tenancy, and the exit inspection was undertaken, we applied to the approved Tenancy Deposit Scheme company which held our deposit requesting that it be ...
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5
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“Disgusting. Avoid avoid avoid...”
1 Star Review
Feb 13,2019
By:
'Angry'
Feb 13,2019
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH48
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Tenant)
Postcode: EH48
6
people found
this helpful
Absolutely disgraceful company and that is giving them credit. We have been waiting almost A YEAR for the one toilet in our house to be fixed (cistern has to be refilled by hand). They sent a plumber round last march - turned out to be ...
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6
people found
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1 Star Review
May 17,2018
By:
'unbelievable'
May 17,2018
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Landlord)
Rent PCM: £650
Would you recommend?: No
Postcode: EH16
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Landlord)
Rent PCM: £650
Postcode: EH16
8
people found
this helpful
So unprofessional and some (you know who I mean) were totally nasty !!! Do not go near this so called letting agent....
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Comment on agent fees
Total joke.
8
people found
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1 Star Review
Mar 22,2018
By:
'Phil'
Mar 22,2018
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: EH48
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Tenant)
Rent PCM: £800
Postcode: EH48
8
people found
this helpful
Do Not Rent a Property from Karen Stephen (Homes4u). This is a concise account of what happened to my partner and I. We viewed Post Office House in Main Street Westfield Bathgate. Karen Stephen was present during the viewing. We were told the property ...
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Comment on agent fees
Charges top prices for non existent service
8
people found
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“Avoid at all costs. We were a tenant and kept ......”
1 Star Review
Jan 12,2018
By:
'Upset'
Jan 12,2018
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH48
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Tenant)
Postcode: EH48
7
people found
this helpful
Avoid at all costs. We were a tenant and kept the flat in very good condition. When it came to getting the deposit back thwy claimed we had caused thousands of pounds worth of damage! Thankfully we won the case and got our money back!
...
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7
people found
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“Total jokers, avoid at all costs! Horrendous experience as a ......”
1 Star Review
Sep 24,2016
By:
'Big'
Sep 24,2016
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH47
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Landlord)
Postcode: EH47
6
people found
this helpful
Total jokers, avoid at all costs! Horrendous experience as a landlord whereby they placed some bill dodging skunk farmers into my property. Couldn't have been less interested. Lets4U were bafflingly oblivious to the fact that the tenants were subletting, they had repurposed a room ...
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Comment on agent fees
Fees were negated by losing 3 months plus rent. Turns out the insurance policy that they include as part of their service, is not worth the paper it's written on.
6
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“This is my experience and opinion. This was the most ......”
1 Star Review
May 19,2016
By:
'A.'
May 19,2016
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: EH52
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Tenant)
Rent PCM: £575
Postcode: EH52
4
people found
this helpful
This is my experience and opinion. This was the most stressful company I have had dealings with. They didn't repair anything, ignored repair requests and calls become cold and staff hard to contact. Because they know they fully intend to take your whole deposit regardless ...
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What agent could do to change your mind?
my friend they tried to keep whole deposit after reference check failed yet gave it back when confronted. They fabricated charges to attempt to keep my deposit. Be warned
Attached Filesnbsp;
Comment on agent fees
my friend they tried to keep whole deposit after reference check failed yet gave it back when confronted. They fabricated charges to attempt to keep my deposit. Be warned
4
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“Dealing with this company was one of the worst experiences ......”
1 Star Review
Oct 26,2015
By:
'Ryan'
Oct 26,2015
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Tenant)
Rent PCM: £1750
Would you recommend?: No
Postcode: EH3
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Tenant)
Rent PCM: £1750
Postcode: EH3
4
people found
this helpful
Dealing with this company was one of the worst experiences of my life. So unprofessional it wasn't even funny, they resorted to completely ignoring emails and blocking my number. Effectively stole our £2000 deposit through ignoring me and my flatmates, slowing down and dragging the claiming ...
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What agent could do to change your mind?
oh and did I mention the flat was in a terrible state, with mattresses everywhere, dirty when we moved in (they had the cheek to claim for cleaning at the end of our lease when I personally spent a week cleaning the state that it was left in when we moved in), broken tumble dryer lying about, cupboards broken, beds broken, please stay away
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Comment on agent fees
oh and did I mention the flat was in a terrible state, with mattresses everywhere, dirty when we moved in (they had the cheek to claim for cleaning at the end of our lease when I personally spent a week cleaning the state that it was left in when we moved in), broken tumble dryer lying about, cupboards broken, beds broken, please stay away
4
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“it was rubbish. substandard properties. horrible evicting tenants out when ......”
1 Star Review
Oct 08,2014
By:
'michael'
Oct 08,2014
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: No
Postcode: EH48
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Tenant)
Rent PCM: £895
Postcode: EH48
3
people found
this helpful
it was rubbish. substandard properties. horrible evicting tenants out when a tenant died. no repairs were done . you shouldn't of withheld rent from the landlord like mr delise deresta mentioned....
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What agent could do to change your mind?
it should be a property that was in perfect condition. it was substandard. it was horrible evicting tenants from 1 kaim crescent Bathgate eh48 1er just after their mum had died and putting the eviction notice in the deceased name. no repairs were done and they should have been done. you should have not withheld money from the landlord, as mr delise deresta mentioned, there should be better staff in the company.
Attached Filesnbsp;
Comment on agent fees
they were rubbish.
3
people found
this helpful
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“Getting the property rented was easy enough and any queries ......”
4 Star Review
Sep 23,2014
By:
'Ross'
Sep 23,2014
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: Yes
Postcode: EH16
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Tenant)
Rent PCM: £600
Postcode: EH16
3
people found
this helpful
Getting the property rented was easy enough and any queries were answered relatively easily.
I had some issues with staff being out of office but no messages or contingency plan set up to let my message still go through to another member of staff.
The ...
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3
people found
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“We thought we had found the perfect house, went through ......”
1 Star Review
Jun 30,2014
By:
'Michael'
Jun 30,2014
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (Prospective customer)
Rent PCM: £595
Would you recommend?: No
Postcode: EH48
Branch: Bathgate, Unit 3 Waverly Street
Lettings (Prospective customer)
Rent PCM: £595
Postcode: EH48
4
people found
this helpful
We thought we had found the perfect house, went through the vetting process and passed house was not available for about 6 weeks so paid the deposit. on the day we arrived at the agency to sign the agreement and pick up the keys then we ...
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What agent could do to change your mind?
We would have still taken the lease if they had delivered the agreed let as advertised and moved the furniture out. also when i asked to speak to Karen Stephens the owner of the company she just got Emma to call us so again not good service. at one point I had to call them every 30 min to get updates as they were very slow in getting back to me.
as stated above AVOID AT ALL COSTS.
Attached Filesnbsp;
4
people found
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“A quick summary of our experience with Lets4U;Initially ......”
1 Star Review
Feb 13,2014
By:
'Unhappy'
Feb 13,2014
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH55
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Tenant)
Postcode: EH55
3
people found
this helpful
A quick summary of our experience with Lets4U;
Initially good, seemed very helpful, blamed everything possible on the landlord and when we moved out, reclaimed all of the deposit.
4 months of leaking windows, broken radiatiors, mouldy walls, broken drainage and daily phonecalls and in-person ...
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What agent could do to change your mind?
Taking the whole deposit to cover the terms for "cleaning services" in the letting agreement.
Attached Filesnbsp;
3
people found
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“A shockingly bad agency. Warning. Do not use this agency. ......”
1 Star Review
Jun 14,2013
By:
'Let'
Jun 14,2013
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH16
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Tenant)
Postcode: EH16
4
people found
this helpful
A shockingly bad agency. Warning. Do not use this agency. All the staff come across as friendly and helpful. Helpful they are not. When viewing the flat we were told and shown that the cooker did not work properly. We sent repeated emails and called ...
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What agent could do to change your mind?
If they had done anything helpful it would have been nice.
Attached Filesnbsp;
4
people found
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“We were forced to call the agency repeatedly to enquire ......”
1 Star Review
Mar 22,2013
By:
'Angry'
Mar 22,2013
Branch: Bathgate, Unit 3 Waverly Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: EH3
Branch: Bathgate, Unit 3 Waverly Street
Sales (Prospective customer)
Postcode: EH3
3
people found
this helpful
We were forced to call the agency repeatedly to enquire about whether international students would need guarantors residing in the UK, each time they told us they would get back to us in within a couple of hours. This never happened. After the 5th phone ...
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What agent could do to change your mind?
See above. Primarily, they could have called us back when they said they would, and let us know when the property had been taken. We had to mail the forms to the agency, with no way of knowing whether they would reach the intended party. The landlord who showed us around the property could have been much more helpful with giving her address/details so we could have gotten our forms to her sooner.
Attached Filesnbsp;
3
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“I moved into the flat which had no toilet seat, ......”
1 Star Review
Feb 27,2013
By:
'A'
Feb 27,2013
Branch: Bathgate, Unit 3 Waverly Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH54
Branch: Bathgate, Unit 3 Waverly Street
Lettings (as a Tenant)
Postcode: EH54
4
people found
this helpful
I moved into the flat which had no toilet seat, bathroom flooring as pulled up due to a previous leak which had caused terrible dampness in the bathroom and cupboard which went untreated the 2 years I was in the flat which spread to the kitchen. ...
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What agent could do to change your mind?
Had the flat habitable when I moved in.
Fixed/replcaed my fridge freezer earlier than 7 weeks or refunded my rent.
fixed the terrible dampness present throughout the 2 years of my tenancy.
Refunded my deposit - 11 weeks on and I am still waiting.
Replied to emails
Not altered their inspection reports at a later date to get out of replacing the kitchen lino.
Attached Filesnbsp;
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people found
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