Let-It

2.44/5 rating 18 reviews
  • 50% valuation accuracy
  • 33% recommend
  • 50% fee satisfaction
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    Sandra
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    Lynn
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    Brodie
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    Charlene
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Aug 29,2017
Minithumbup
By: 'David L.'
Aug 29,2017
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As a parent, I have had dealings with letting agents for a total of four years whilst my daughters went through university in Bath and in Glasgow. The Bath agents were only interested in getting their fees by preying on students who had little option but to submit to their demands in a city where rented accommodation is at a premium. Customer care was always at the bottom of the list. The first let in Glasgow was a little better but getting anything done was clearly an inconvenience to the agent...
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Comment on agent fees
All fees were clearly highlighted and explained prior to tenancy.
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By: Chris Cockburn
Aug 30, 2017
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Many thanks for your wonderful review, David. We were delighted to serve you and your daughter and wish you all the best for the future. ...
Aug 28,2017
Minithumbdown
By: 'Empty pocketed former tenant'
Aug 28,2017
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Total con artists, nothing but issues from start to finish despite us being a rare breed of decent members of society in the area. Live and learn, the reviews speak for themselves!...
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Outrageous
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Mar 10,2017
Minithumbup
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Lynn
By: 'Angela'
Mar 10,2017
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Definitely recommend. Sandra and Lynn at Paisley Branch were great...very approachable, helpful and friendly. I rented for 18 months and didn't want to move but sadly due to ill health I had no choice. Lovely family home. A couple of reported repairs were dealt with extremely quickly....no issues....
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Standard practice. Happy!
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Feb 20,2017
Minithumbup
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By: 'Mr & Mrs Porter'
Feb 20,2017
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Consistently excellent professional service received over several years from the team in general and Brodie in particular ! Let-It set standards unmatched by other agents in our experience. Every enquiry, concern or request whether from ourselves or our tenants is addressed promptly and consistently followed through to satisfactory conclusion. Being out of the city for most of the year we are heavily dependent on our local agent and Let-It is the best....
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Comment on agent fees
Fees are competitive. Value is good.
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Jan 31,2017
Minithumbup
By: 'Kenny McAllister'
Jan 31,2017
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The team at Let it did a great job and made the process of getting my property rented very straight forward. I would recommend them to friends, family and contacts....
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Comment on agent fees
Very fair
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Jan 27,2017
Minithumbup
By: 'J&S Properties (Glasgow) Lrd'
Jan 27,2017
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Let-it are the best. I have only been a Landlord for 8 years and they have found me tenants for two of my properties who have been with me now for 3 & 4 years respectively and have never missed the rent or damaged my property. Great Agents Janet Buntin of J&S Properties (Glasgow) Limited...
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Comment on agent fees
good
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Jan 27,2017
Minithumbup
By: 'Peace of Mind'
Jan 27,2017
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I use the Full-Management service from Let-it for my property and it hs been the best decision I made. They look after my property, deal with the tenants and ll I need to do is look at the bank balance grow each month. Meanwhile, the property is being well looked after thanks to their diligent tenant selection process and excellent management. Can't praise them highly enough....
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The fees for this agent are great value for money.
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Sep 30,2016
Minithumbdown
By: 'jack'
Sep 30,2016
2 people found
this helpful
AVOID !!! otherwise it will be impossible to end with the ''service'' (if you can call it so) this agency provides. Never had a worst experience with any other agencies even tho I have dealt with other agencies who are unprofessional and ignorant, LET IT took it to another level....
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Aug 08,2016
Minithumbdown
By: 'Oyem'
Aug 08,2016
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The agency is very responsive and very easy to communicate with, which is very refreshing - they will reply to e-mails often on the same day and will take the time to explain and answer any concerns/questions. The same is true for repairs; with the exception of emergency repairs - we waited overnight for someone to even answer a call for a plumbing emergency(!). Unfortunately this comes at a cost - this is an extremely expensive agency to rent with, including all the fees and charges set out i...
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What agent could do to change your mind?
Extremely expensive. Charges for credit checks, final inspection, minimum cleaning fees upon moving out. Repairs ridiculously expensive as well. These are all in the contract - MAKE SURE YOU READ THE CONTRACT to understand the fees you are going to be charged.
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Comment on agent fees
Extremely expensive. Charges for credit checks, final inspection, minimum cleaning fees upon moving out. Repairs ridiculously expensive as well. These are all in the contract - MAKE SURE YOU READ THE CONTRACT to understand the fees you are going to be charged.
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By: Callum
Jan 06, 2017
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Hi Chris, I hope you manage to see this, my partner and I were planning on renting with yourselves so I decided to look at some reviews of "Let It". It hasnt been too good on the review front from what I can see. I do understand that most people who have a pleasant experience working with you will not review, which is quite normal. I wanted to ask about something you have wrote here which I received mix messages about after calling to find out about the application process. I ...
Sep 18,2015
Minithumbdown
By: 'Hadenough'
Sep 18,2015
3 people found
this helpful
Avoid this company at all costs. Been a tenant for 3 years and have finally got the chance to move out. House is in a disgusting state and let it nor the landlords care. We waited 15 months just to get a smoke alarm mains fitted which is in breach f the Housing Scotland act 2006, and then waited a further 3 months for a second one to be fitted as you must have one on each floor. We have had mice in the property 3 times coming through the (condemned) fireplace which they won't sort. The kitchen i...
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Sep 07,2015
Minithumbdown
By: 'Emma'
Sep 07,2015
2 people found
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I have recently became a tenant of a property through let it Glasgow and the service so far has been unacceptable. The condition of the property on the move in date was not up to the standard expected. Despite being told the a professional cleaner had been out to to property prior to moving in, over all the flat was dirty and there was urine in the en suite bathroom. The inventory provided did not even closely match the condition of the property with furniture been used deliberately to cover...
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Jul 08,2015
Minithumbdown
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Charlene
By: 'Coach24'
Jul 08,2015
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Well where to start. At the viewing the agent will tell you anything. Told us that parking was availed through a permit (lies), that flat is deep cleaned and carpets cleaned after every tenant moves out (lies). Then they will tell you move in date is x, but days before phone and say oh need to change it to y as carpets either need deep clean or replaced and last tennants never handed keys back etc. Many things missed on inspection/inventory and when reported nothing done about majority...
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What agent could do to change your mind?
Stop charging tennants fees for stuff they the landlord is paying them to do. Deal with repairs on a quicker manor
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By: Regional Manager
Jul 10, 2015
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Dear Coach24, I am sorry that your experience with us has not been as it should be. When you move into a property with our company you are given all the procedures you need to follow if repairs etc are not being done. You are given the details of The Housing Repair Panel to who you can report repairs being carried out, you are also given a complaints procedure which is to complain to myself the Regional Manager, none of these you seemed to have followed. Therefore we cannot resolve issues ...
Jun 01,2015
Minithumbdown
By: 'A Mc'
Jun 01,2015
1 people found
this helpful
DISGUSTING!please do not use this company,I have been a tenant for over 2 years and am very unhappy °Å¸ËœÂ°,I have been waiting 7 months now for a very serious repair,I have a half inch gap round my living room window in a top floor flat,letting in wind & rain even after covering with towels & tape.I can't count how many times I've phoned & emailed to be told very rudely 'we have passed on to the owner & that is it'even though the landlord has a legal obligation to keep th...
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Mar 02,2015
Minithumbdown
By: 'tenant'
Mar 02,2015
0 people found
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The staff is absolutely the most arrogant I have ever dealt with in my entire life. Extremely rude. Not willing to carry out necessary repairs. Not willing to talk about issues with their property. Landlords watch out!!! They said they'd carry out regular inspections. Well, they never did in my flat. It's no bother to me but I stayed home all day just to provide access and they never turned up. When I wanted to speak to them in person, I came into their office, said hello an the clerk shushed m...
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Jan 25,2015
Minithumbdown
By: 'Damien'
Jan 25,2015
2 people found
this helpful
I have used Let-It for several years now and have become increasingly disgusted by their service. At first they seemed to genuinely care about you as a landlord. This is no longer the case for me. I am constanly having to complain about their service yet it gets no better. I am in the process of taking my properties back from them. To date I have they have put drug addicts in my properties, allowed them to be sub-let, carried out one inspection in the summer, where they found a flat that ha...
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By: Robert
Jun 10, 2017
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I am considering to rent a property trough them however one thing in their terms and conditions doesn't sound quite right to me: they require from the tenant to pay an insurance policy to cover landlord's contents, fixtures and fittings which is not absolutely tenant's responsability. What is your experience with that? ...
Aug 12,2014
Minithumbdown
By: 'Mihaela'
Aug 12,2014
0 people found
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The property was disgusting everything was greasy and full of animal hair even in the fridge and freezer, i had to sleep on the floor for one week because the bed was broken and they replace it after one week, i have cleaned and disinfected everything there and as a reward for a good tenant i am not geting my deposit back...
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May 19,2011
Minithumbdown
By: 'disappointed.'
May 19,2011
2 people found
this helpful
After emailing with no reply and phoning twice we were invited to a group viewing of a house and on arrival were told that first person back to their office would get the property which meant that no-one looked round the property and instead all jumped into their cars so if there were any faults there wasn't time to see them without a thorough look around. There were mothers with prams and small children who didn't have cars and didn't live near to the property which meant they had an unfair dis...
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By: letit
Jul 06, 2011
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Unfortunately usually only negative comments are left on websites like these - never the countless accounts of positive experiences of our landlords and tenants. As a privately owned ARLA regulated agent, our reputation is important to us and we pay close attention to detail and being fair. Block viewings are the norm in the property industry, both in sales and letting. This will drive interest in the property, and making a rule that the first person back to the office with the deposit we feel i ...
May 20,2010
Minithumbdown
By: 'unhappy.people'
May 20,2010
0 people found
this helpful
The agents don't get repairs done when you complain, if they do get done it is by a half drunk guy who is dropping his tools all over the place. They turn up and let themselves in whenever they want, without informing you. When you move in the place will probably be dirty, which of course you will clean, then you move out and they nit pick every detail on the inventory and withhold your deposit to pay for 'cleaning'. What a joke, beware....
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Let-It - Glasgow, G1
Office 1
123 Stockwell Street, Glasgow G1 4LT
(8)
Let-It - Paisley, PA1
Office 2
51 Moss Street, Paisley PA1 1DR
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