Let Direct NE
4.1/5, 22 reviews
82% recommended
100% lettings valuation accuracy
86% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 86% £360 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 13 3 0 0 0 0 0 1
Areas covered
Address

566 Durham Road
Low Fell,Gateshead
Tyne & Wear
NE9 6HX
0191 491 0500

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I would highly recommend Let Direct, Low Fell. Michael and Julie were extremely helpful and got us into our property on short notice....”

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Dec 20,2018
Minithumbup
By: 'Geraldine'
Dec 20,2018
0 people found
this helpful
The staff at let direct were very helpful and professional. They got us into our new home at very short notice without any problems....
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Comment on agent fees
The agent fees were reasonable.
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“Delightful...”

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Oct 17,2018
Minithumbup
By: 'Harrison'
Oct 17,2018
0 people found
this helpful
Managed to get everything sorted out quickly and the staff displayed good flexibility in helping us get sorted. Very happy overall with the experience...
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Comment on agent fees
Reasonable agent fees
Was this helpful? Yes

“Excellent and friendly service...”

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Oct 17,2018
Minithumbup
By: 'Lynn D'
Oct 17,2018
0 people found
this helpful
The first positive service I have had in years from a letting agent. They have been very helpful and I have happily moved into the property and every thing was as promised. It makes such a difference when you rent a property that there is ...
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Comment on agent fees
Great. Limited fees so very happy.
Was this helpful? Yes

“New landlord...”

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Oct 09,2018
Minithumbup
By: 'Kate'
Oct 09,2018
0 people found
this helpful
Highly recommend as a first time landlord, staff are extremely friendly and helped me along every step of the way. Staff were quick to respond with any enquiries I had and definitely will be using them in the future!...
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“Poor...”

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Jul 08,2018
Minithumbdown
By: 'Hulio'
Jul 08,2018
5 people found
this helpful
Rented from let direct for nearly 7 years. Although they are very friendly to speak to and they say all of the right things, when it comes to the nitty gritty part of property management , nothing seems to happen, in fact the property management side of ...
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Comment on agent fees
A one off fee - yes A yearly fee to change a date on a bit of paper when you’ve been there for years- no
Was this helpful? Yes
By: Paul
Jan 30, 2019
View all comments (2)
Hi Moya, after 2 years of paying the renewal fee" I refused! £75 for what?....to changed a date at the top of the letter head? I don't think so! They're just money grabbing ...

“Fantastic Service...”

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Jul 04,2018
Minithumbup
By: 'Victoria S'
Jul 04,2018
0 people found
this helpful
I have used Let Direct for the last 8 years to let my property and have found them exceptionally helpful and friendly. Always available when you need them and have had no issues at all. Great service - thank you!!...
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“Liars and deceivers flooded house left my partner and child and new born homeless...”

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Jul 02,2018
Minithumbdown
By: 'Kerry p'
Jul 02,2018
5 people found
this helpful
Staff at Gateshead deceive and lie when they need to provide the small print of their own contracts. The responsibility seems to rest in the tennant to do structural work as well as take care of mould and general external disrepair. All supposedly due to ...
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Comment on agent fees
Had to pay twice as they held up the process
Was this helpful? Yes

“Excellent agents...”

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Jun 19,2018
Minithumbup
By: 'kim'
Jun 19,2018
0 people found
this helpful
Friendly staff, very quick process, and issues are dealt with quickly. Love my house and feel very happy that I chose letdirect....
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Comment on agent fees
Good
Was this helpful? Yes

“Fantastic service. Fantastic team. Couldn't have been more helpful....”

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Jun 19,2018
Minithumbup
By: 'Liz & Bob'
Jun 19,2018
0 people found
this helpful
The whole team in Low Fell made our rental journey easy, from the viewing to the move. Thank you to you all....
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Comment on agent fees
Very reasonable
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“Very Helpful...”

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Jun 18,2018
Minithumbup
By: 'Lesley A'
Jun 18,2018
0 people found
this helpful
Both members of the team were extremely helpful and I found the property I have now rented straightaway through them. Both Michael and Julie (in the office) were extremely patient with me especially as I had about a 1,000 questions lol. Although my experience letting agents ...
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Comment on agent fees
The fees were as I expected.
Was this helpful? Yes

“Great service...”

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Jun 18,2018
Minithumbup
By: 'Lorna Hutchison'
Jun 18,2018
0 people found
this helpful
We recently rented out a property with Let Direct NE and the service was amazing. They kept us in the loop at all times and provided fast and efficient service for us! Thank you, Julie!...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent...”

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Apr 24,2018
Minithumbup
By: 'C-h10'
Apr 24,2018
0 people found
this helpful
I have recently rented a property from Let direct Gateshead, and wow the staff were amazing! Nothing was ever too much trouble and they got me through the renting process quickly and smoothly!...
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Comment on agent fees
Good
Was this helpful? Yes

“I recently rented my property from them, very happy with ......”

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Feb 27,2018
Minithumbup
By: 'Zita'
Feb 27,2018
0 people found
this helpful
I recently rented my property from them, very happy with their service, love my new house, too. Great service I have experienced from LetDirectNe, their fees are very reasonable, always find someone there to help, references check went through very quickly and smoothly. Probably the ...
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Comment on agent fees
Excellent
Was this helpful? Yes

“Thank you thank you thank you. We love our property. ......”

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Sep 19,2017
Minithumbup
By: 'Svetlana'
Sep 19,2017
0 people found
this helpful
Thank you thank you thank you. We love our property. We are very happy with everything. Svetlana, Irina and Maria....
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Comment on agent fees
Good.
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“Good service and new tenants seem lovely. Thanks.I will ......”

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Sep 12,2017
Minithumbup
By: 'Jim Billing'
Sep 12,2017
0 people found
this helpful
Good service and new tenants seem lovely. Thanks. I will be back again when other properties become available. Very pleased....
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“Thank you for getting us in before Christmas. Very impressed.......”

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Dec 30,2016
Minithumbup
By: 'Dave Millson'
Dec 30,2016
1 people found
this helpful
Thank you for getting us in before Christmas. Very impressed. Thank you to Michael for your efforts in the week before Christmas. Huge relief to get moved finally....
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Comment on agent fees
Good.
Was this helpful? Yes

“Quick turnaround on applications. Moved in three days after viewing.......”

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Dec 06,2016
Minithumbup
By: 'Anna'
Dec 06,2016
3 people found
this helpful
Quick turnaround on applications. Moved in three days after viewing. Lovely property. Overall very happy with this company. Thank you....
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Comment on agent fees
Standard. £195 admin fee and extra for guarantor.
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“Disappointing , having been at this property for 6 yrs , i payed ......”

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Nov 18,2016
Minithumbdown
By: 'Upset previous tenant'
Nov 18,2016
13 people found
this helpful
Disappointing , having been at this property for 6 yrs , i payed to secure the property with triple gates ! I payed for tellephone / internet line ! & payed for tv arials! After 14 month & recovering frim a heart attack ! I get a £500 council tax bill BECAUSE you didn't find a ...
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Comment on agent fees
BAD
Was this helpful? Yes

“Very good. No void period and happy with new tenants. ......”

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Oct 12,2016
Minithumbup
By: 'Marjorie Jones'
Oct 12,2016
10 people found
this helpful
Very good. No void period and happy with new tenants. Thank you. Friendly staff and good communication throughout the process....
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Comment on agent fees
Good value - all inclusive.
Was this helpful? Yes

“Excellent service from start to finish.Thank you to Julie ......”

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Oct 07,2016
Minithumbup
By: 'James Hay'
Oct 07,2016
11 people found
this helpful
Excellent service from start to finish. Thank you to Julie for making the move so easy. We are very happy with our new home!...
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Comment on agent fees
£195 admin fee. Quite good compared to others.
Was this helpful? Yes

“don't deal with these if you want a hassle free ......”

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May 20,2016
Minithumbup
By: 'tyneside'
May 20,2016
12 people found
this helpful
don't deal with these if you want a hassle free life, have dealt with a number of letting agents, had some great experienced, these cowboys certainly aren't one, David is a liar * without going in to too much detail DO NOT DEAL WITH HIM, don't ...
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Was this helpful? Yes
By: Asvsbn
Feb 12, 2019
View all comments (1)
They reply immediately to your emails and calls. Which is excellent. While moving into a property they asked me to sign an inventory which I refused to sign because I did not went through it. As I entered the house it was completely unclean and dusty.fridge was stinking and freezer was not defrosted. Bathroom exhaust wasn't working no bulbs in the rooms. Oven was full of full of food stain and Stinky. Washing machine was dirty and I found a piece of broken glass lying on carpet. All of the above ...

“AT LEAST DICK TURPIN WORE A MASK!!Not so *Let ......”

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Apr 13,2014
Minithumbdown
By: 'Dawn'
Apr 13,2014
13 people found
this helpful
AT LEAST DICK TURPIN WORE A MASK!! Not so *Let Direct NE I met up with David at the above property at the pre-arranged time of 1 pm on Wednesday 2 April 2014. The property was in a state of slight disrepair with wallpaper peeling off the walls ...
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What agent could do to change your mind?
They could have firstly, sent me a receipt as well as responded to my emails and treat me with a little respect. I did, after all, play fair with them. Also, given the reason behind my change of circumstances (I do not wish to go into too much detail in order to protect said family member); I do not feel that my request for a full refund was asking too much. I would have thought far more of David had he at least offered me a partial refund; yet he refuses flat out to even discuss the issue of the money which I paid him. I am utterly disgusted at the treatment which I have received from him.
Attached Filesnbsp;
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By: Disgusted tenant
Jul 03, 2018
View all comments (1)
We had reported many issues to Let Direct NE many times but to no avail.Last Saturday, after friday night out, we returned home to find water running into our kitchen and living room. We went upstairs to find ceilings down in 2 out of 3 bedrooms and all of our property completely destroyed. My poor 10 year old has lost almost everything. Her toys, clothes, bed and TV just to mention a few things. After many phone calls throughout the day to Let Direct NE we finally got a call back at around 3 o' ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Let Direct NE

Individual Branch Awards

Gateshead, NE9


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