Lenwell Property Services
2/5, 90 reviews
29% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
40% lettings fee satisfaction
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire with offices in Luton, Dunstable, Bedford and Northampton.Lenwell are full members of ARLA (Association of Residential Letting Agents) and have achieved the quality standard ISO9000 with the British Standards ... show more Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire with offices in Luton, Dunstable, Bedford and Northampton.
Lenwell are full members of ARLA (Association of Residential Letting Agents) and have achieved the quality standard ISO9000 with the British Standards Institute.
Lenwell manage over 2000 properties and employ 30 full time staff. The majority of Lenwell staff have achieved the ARLA 2000 qualification and have extensive experience in the residential lettings business.
Lenwell have won:
Lettings Agency of the Year - Best Customer Service - Gold Award - 2010
Lettings Agency of the Year - Technology and Online - Gold Award - 2010
Lettings Agency of the Year - Small Lettings Agent - Silver Award - 2010
Estate Agency of The Year – Best Medium Sized Letting Agent -Silver Award - 2009

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 50% 40% £550 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 15 10 41 0 0 0 0 2 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

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“If I could give no stars I would!! AVOID, AVO......”

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Jun 29,2020
Minithumbdown
By: 'Jayde'
Jun 29,2020
0 people found
this helpful
If I could give no stars I would!! AVOID, AVOID, AVOID! They did exactly the same thing as the comment below. As well as that, they took our deposit and refused to give it back- when they breached data confidentiality laws in more than one ...
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“AVOID...”

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Jun 06,2020
Minithumbdown
By: 'Naz'
Jun 06,2020
0 people found
this helpful
Highly unprofessional. We placed a deposit on a property we were interested in to take it off the market (what a deposit is intended for) and after viewing wanted to go ahead with it. They continued to show people the property even after they confirmed ...
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“I think Lenwell are a very professional renta......”

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Mar 14,2020
Minithumbup
By: 'Rita Jenkins'
Mar 14,2020
0 people found
this helpful
I think Lenwell are a very professional rental agency. They are knowledgeable about the area. They explain everything really well and are always very easy to contact and responds quickly. Matthew has been very pleasant to deal with and I would highly recommend this agency....
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“I have dealt with LENWELL for a number of yea......”

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Feb 20,2020
Minithumbup
By: 'Gregg Price'
Feb 20,2020
1 people found
this helpful
I have dealt with LENWELL for a number of years and can honestly say that they are a fantastic company to deal with in every way. One of our contacts there, Holly, is efficient, pleasant and continually goes above and beyond in order to ensure ...
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“Horrible experience and costly!!!...”

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Feb 19,2020
Minithumbdown
By: 'Natalie Varle'
Feb 19,2020
1 people found
this helpful
All started ok when taking the tenancy but boy oh boy did it go downhill after that! had all sorts of problems with the property including, among many things: no hot water/heating for almost a week during freezing weather, leak through electric light in ...
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“Very good service from over recent years...”

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Feb 18,2020
Minithumbup
By: 'Ken Hickson'
Feb 18,2020
0 people found
this helpful
Very good service from Lenwells over recent years. Some years ago, I experienced some issues, but over the last few years, the service has been very good from all the staff I have dealt with. Kim, in particular, has always responded quickly and efficiently to ...
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“Helpful Staff...”

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Feb 12,2020
Minithumbup
By: 'sally bosson'
Feb 12,2020
0 people found
this helpful
I recently had to deal with Kim Horsler from the maintenance department about an issue with my boiler and certificate, she could not have been more helpful or knowledgeable. When safety is so important its good to know you are in safe hands...
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“Absolutely terrible....”

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Feb 06,2020
Minithumbdown
By: 'S Brown'
Feb 06,2020
0 people found
this helpful
Absolutely terrible. I have found this company to be so rude and so unhelpful. I have lived in a property let by Lenwell for over 18 months. In that time we have had numerous issues with the property. Every time we have contacted Lenwell we have ...
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“Awfull company!!! I have a dead rat inside t......”

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Dec 26,2019
Minithumbdown
By: 'Ciprian POINARU'
Dec 26,2019
0 people found
this helpful
Awfull company!!! I have a dead rat inside the bedroom wall for over 2 weeks now and I contacted Lenwell in the first week we realised the terrible smell in the bedroom was actually coming from the wall.It was on Monday, the 28th of August....
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“This company is a joke, their ‘emergency repa......”

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Nov 01,2019
Minithumbdown
By: 'Natalia Adams'
Nov 01,2019
0 people found
this helpful
This company is a joke, their ‘emergency repair’ service required you to contact via contact form that has a 24 hour turn around... I’m still awaiting response! If you call you get fobbed off and told to email. Disgraceful customer service. Still waiting on a ...
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“Lenwell are a disgrace and give the lettings ......”

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Sep 30,2019
Minithumbdown
By: ''
Sep 30,2019
1 people found
this helpful
Lenwell are a disgrace and give the lettings industry a bad reputation. I moved into a property which they lied and said would be painted etc. Nothing was done, no cleaning, old dirty mattress and so much more. They don’t seem to care about ...
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“Let down my head office...”

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Jul 10,2019
Minithumbdown
By: 'Roger Hunt'
Jul 10,2019
2 people found
this helpful
Initially very happy with the service and the colleagues but support from head office has been awful. Dealt with Tamara who I found to be rude and uncaring. I would suggest that Lenwell’s need a full review of their customer service policies and I ...
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“As an overseas first-time landlord, I wanted the security of ......”

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May 07,2019
Minithumbdown
By: 'David (Hitchin)'
May 07,2019
6 people found
this helpful
As an overseas first-time landlord, I wanted the security of knowing my monthly management fee would provide me (and my tenants) with a professional, responsive and trouble-free service. Over three years, I had a number of issues with regard to Lenwell giving correct, legal advice ...
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Comment on agent fees
Probably fair if the service was delivered as expected.
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“Appalling...”

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May 03,2019
Minithumbdown
By: 'Ampthill resident'
May 03,2019
2 people found
this helpful
Lenwell had one positive feature whereby they found tenants. Everything else associated with the letting procedure, including the very initial contract signing, through ongoing bad-management, continuous appalling communication, a lack of care for the owner, total disorganisation, false promises on their website, left an overall ...
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Comment on agent fees
BAD
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“bad communication and keeping deposit...”

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Apr 06,2019
Minithumbdown
By: 'w aziz'
Apr 06,2019
4 people found
this helpful
Poor customer service. Dont reply to emails. Dont respond to complaints. Flat had over 10 issues of which not 1 was fixed in 6 months. They lie to keep your deposit. MALIK lied saying flat was freshly painted. He does not reply to emails. When you phone he ...
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Comment on agent fees
Extortionate fees. Even £99 inspection fee.
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“Ken well we're fantastic and remain to be. They were always at the end of the phone if there was a problem. After leaving my husband after 20 years tK...”

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Mar 31,2019
Minithumbup
By: 'Julie Parsons Pierson'
Mar 31,2019
0 people found
this helpful
Ken well we're fantastic and remain to be. They were always at the end of the phone if there was a problem. After leaving my husband after 20 years they made the whole tramatic situation easier. The lady Michelle to who I dealt with directly was ...
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Comment on agent fees
Fair
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“Amazing Service...”

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Mar 06,2019
Minithumbup
By: 'Steve W'
Mar 06,2019
1 people found
this helpful
Many thanks to Tatjana & Jolanta for all their help with tenancy over the last year. They both went out of there way to help and advise me on getting everything sorted out. Thank you to you both all the best Steve...
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Comment on agent fees
Good
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“Abbey Hartwig / Richard S / Malik / Jasmine / Tamara...”

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Feb 20,2019
Minithumbup
By: 'Rakhee'
Feb 20,2019
1 people found
this helpful
I viewed the property with Abbey, who was very professional and helpful. The start of the rental had a few hiccups; inventory wasn't as it was sent to me, and when I sent photos and corrections this was never updated so upon checkout, caused issues. ...
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Comment on agent fees
I would recommend the agent but advice to tenants; know your rights and be vigilant. They are friendly and will get things done, but do need a push sometimes.
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“Property refurbishment...”

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Jan 10,2019
Minithumbup
By: 'Jonathan'
Jan 10,2019
0 people found
this helpful
Great work from Kate and the Bedford team in organising the redecoration of my property before letting it out. All done to a high spec and in quick time. Thank you....
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“Very helpful...”

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Nov 06,2018
Minithumbup
By: 'Jolanta'
Nov 06,2018
1 people found
this helpful
I just rented a property through lenwell. Abbey and staff helped me from start to finish. I just want to say a massive thank you....
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“Excellent service...”

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Nov 02,2018
Minithumbup
By: 'Mrs Hudson'
Nov 02,2018
0 people found
this helpful
I have several properties with Lenwell's and they have always provided me with an excellent service and great tenants. I wouldn't go anywhere else. I deal with Richard and Abbey on a regular basis, who are always extremely helpful....
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“Fantastic service...”

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Nov 01,2018
Minithumbup
By: 'Rachel'
Nov 01,2018
0 people found
this helpful
I've just moved into my new flat and I couldn't be happier with the service I have received. Absolutely great from start to finish! I dealt with Abbey from the first moment when she showed me the property. Polite elegant professional lady with my best ...
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Comment on agent fees
Average
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“Good service...”

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Nov 01,2018
Minithumbup
By: 'Daniella'
Nov 01,2018
0 people found
this helpful
I used Lenwells as was recommended to me through a friend. Great service! Happy with my house, will definitely be staying with these guys. I would also like to thank girl who helped me with everything, I think her name was Abbey. Definitely would recommend ...
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Comment on agent fees
Normal
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“Worst in returning your deposit...”

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Aug 16,2018
Minithumbup
By: 'Jay'
Aug 16,2018
4 people found
this helpful
It took me 45 days to get back my deposit.. Very incompetence staff and trying level best to extract from your money . Funny enough that the managing director Andrew Schroder is too disconnected with situation and staff's fault and mistake and never want to admit....
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Comment on agent fees
Bad
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“Avoid these scammers at any cost!...”

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Jul 12,2018
Minithumbdown
By: 'Kakar'
Jul 12,2018
4 people found
this helpful
Rented a flat with that have 20 issues which was promised that will be fixed. Guess, they did not even touched one....
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Comment on agent fees
£350 extortionate amount for their crap service. I wish I had read the review I would have never taken the property from this property services for free. It’s a rip-off!
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“Tenants - Avoid this company...”

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Apr 26,2018
Minithumbdown
By: 'Unhappy tenant'
Apr 26,2018
5 people found
this helpful
If you are a tenant, avoid this company. They will not follow up an rectifying any problems with the property. All communications are offloaded onto the tenant to contact the landlord yourself. Despite numerous emails and phonecalls to resolve issues, nothing gets done. Upon leaving ...
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Comment on agent fees
terrible
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“Lenwell's Dunstable are a great agent. 10/10...”

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Mar 15,2018
Minithumbup
By: 'Ks & As'
Mar 15,2018
0 people found
this helpful
Lenwell's Dunstable are fantastic letting agent and I would recommend their services to friends and family. All of their team are polite and professional. As a tenant, it has been a pleasure dealing with them for every step of the process. When we were finding ...
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Comment on agent fees
Good. Lenwell's fees were in line with the fees of other agents we have used. As their service is the bestbwe have received, I would say it is great value for money.
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“I got into shock when dealt with Lenwell. Never thought ......”

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Jan 19,2018
Minithumbdown
By: 'Aavoid Lenwell'
Jan 19,2018
6 people found
this helpful
I got into shock when dealt with Lenwell. Never thought they will be rather unprofessional and not looking after their business and clients. Approached to let them let my property and on more than occasion a prospect tenants arrived at the house without me being ...
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Comment on agent fees
Very bad
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“They scammed us. Told us there was Internet setup to ......”

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Jun 14,2017
Minithumbdown
By: 'Jpixels'
Jun 14,2017
4 people found
this helpful
They scammed us. Told us there was Internet setup to the building, just call BT and you are ready to go. Engineer comes out and tell us that the building hasn't even been connected by Open Reach yet, and will take 12 WEEKS after the landlord ...
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Comment on agent fees
They don't deserve any fees...lazy people
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“Have tried to contact Kelly at Lenwell luton about getting ......”

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May 12,2017
Minithumbdown
By: 'Acla'
May 12,2017
5 people found
this helpful
Have tried to contact Kelly at Lenwell luton about getting our deposit back, have asked for photos and a signed inventory which she have failed to give. Avoid at all costs they are nothing but cowboys...
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By: Manasi Ramani
Nov 15, 2017
View all comments (2)
Very true . Even I am having the same issue . There is no hot water facility apart from shower (over a month now) as due to short circuit in house for which they have not even provided the electrician and I got my mine who charged me £90 for 10 minutes . I have not received money yet from Lenwell which they said they will pay me back. That's sad and no signs of professionalism. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Lenwell Property Services

Individual Branch Awards

Luton, LU1


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