Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire with offices in Luton, Dunstable, Read full description...Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire with offices in Luton, Dunstable, Bedford and Northampton.
Lenwell are full members of ARLA (Association of Residential Letting Agents) and have achieved the quality standard ISO9000 with the British Standards Institute.
Lenwell manage over 2000 properties and employ 30 full time staff. The majority of Lenwell staff have achieved the ARLA 2000 qualification and have extensive experience in the residential lettings business.
Lenwell have won:
Lettings Agency of the Year - Best Customer Service - Gold Award - 2010
Lettings Agency of the Year - Technology and Online - Gold Award - 2010
Lettings Agency of the Year - Small Lettings Agent - Silver Award - 2010
Estate Agency of The Year – Best Medium Sized Letting Agent -Silver Award - 2009
Lenwell Property Services



Properties for Sale
Properties to Rent

“Abbey Hartwig / Richard S / Malik / Jasmine / Tamara...”

Feb 20,2019
Minithumbup
By: 'Rakhee'
Feb 20,2019
0 people found
this helpful
I viewed the property with Abbey, who was very professional and helpful. The start of the rental had a few hiccups; inventory wasn't as it was sent to me, and when I sent photos and corrections this was never updated so upon checkout, caused issues. ...
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Comment on agent fees
I would recommend the agent but advice to tenants; know your rights and be vigilant. They are friendly and will get things done, but do need a push sometimes.
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“Property refurbishment...”

Jan 10,2019
Minithumbup
By: 'Jonathan'
Jan 10,2019
0 people found
this helpful
Great work from Kate and the Bedford team in organising the redecoration of my property before letting it out. All done to a high spec and in quick time. Thank you....
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“Very helpful...”

Nov 06,2018
Minithumbup
By: 'Jolanta'
Nov 06,2018
1 people found
this helpful
I just rented a property through lenwell. Abbey and staff helped me from start to finish. I just want to say a massive thank you....
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“Excellent service...”

Nov 02,2018
Minithumbup
By: 'Mrs Hudson'
Nov 02,2018
0 people found
this helpful
I have several properties with Lenwell's and they have always provided me with an excellent service and great tenants. I wouldn't go anywhere else. I deal with Richard and Abbey on a regular basis, who are always extremely helpful....
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“Fantastic service...”

Nov 01,2018
Minithumbup
By: 'Rachel'
Nov 01,2018
0 people found
this helpful
I've just moved into my new flat and I couldn't be happier with the service I have received. Absolutely great from start to finish! I dealt with Abbey from the first moment when she showed me the property. Polite elegant professional lady with my best ...
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Comment on agent fees
Average
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“Good service...”

Nov 01,2018
Minithumbup
By: 'Daniella'
Nov 01,2018
0 people found
this helpful
I used Lenwells as was recommended to me through a friend. Great service! Happy with my house, will definitely be staying with these guys. I would also like to thank girl who helped me with everything, I think her name was Abbey. Definitely would recommend ...
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Comment on agent fees
Normal
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“Worst in returning your deposit...”

Aug 16,2018
Minithumbup
By: 'Jay'
Aug 16,2018
2 people found
this helpful
It took me 45 days to get back my deposit.. Very incompetence staff and trying level best to extract from your money . Funny enough that the managing director Andrew Schroder is too disconnected with situation and staff's fault and mistake and never want to admit....
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Comment on agent fees
Bad
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“Avoid these scammers at any cost!...”

Jul 12,2018
Minithumbdown
By: 'Kakar'
Jul 12,2018
2 people found
this helpful
Rented a flat with that have 20 issues which was promised that will be fixed. Guess, they did not even touched one....
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Comment on agent fees
£350 extortionate amount for their crap service. I wish I had read the review I would have never taken the property from this property services for free. It’s a rip-off!
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“Tenants - Avoid this company...”

Apr 26,2018
Minithumbdown
By: 'Unhappy tenant'
Apr 26,2018
3 people found
this helpful
If you are a tenant, avoid this company. They will not follow up an rectifying any problems with the property. All communications are offloaded onto the tenant to contact the landlord yourself. Despite numerous emails and phonecalls to resolve issues, nothing gets done. Upon leaving ...
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Comment on agent fees
terrible
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“Lenwell's Dunstable are a great agent. 10/10...”

Mar 15,2018
Minithumbup
By: 'Ks & As'
Mar 15,2018
0 people found
this helpful
Lenwell's Dunstable are fantastic letting agent and I would recommend their services to friends and family. All of their team are polite and professional. As a tenant, it has been a pleasure dealing with them for every step of the process. When we were finding ...
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Comment on agent fees
Good. Lenwell's fees were in line with the fees of other agents we have used. As their service is the bestbwe have received, I would say it is great value for money.
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“I got into shock when dealt with Lenwell. Never thought ......”

Jan 19,2018
Minithumbdown
By: 'Aavoid Lenwell'
Jan 19,2018
3 people found
this helpful
I got into shock when dealt with Lenwell. Never thought they will be rather unprofessional and not looking after their business and clients. Approached to let them let my property and on more than occasion a prospect tenants arrived at the house without me being ...
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Comment on agent fees
Very bad
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“They scammed us. Told us there was Internet setup to ......”

Jun 14,2017
Minithumbdown
By: 'Jpixels'
Jun 14,2017
2 people found
this helpful
They scammed us. Told us there was Internet setup to the building, just call BT and you are ready to go. Engineer comes out and tell us that the building hasn't even been connected by Open Reach yet, and will take 12 WEEKS after the landlord ...
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Comment on agent fees
They don't deserve any fees...lazy people
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“Have tried to contact Kelly at Lenwell luton about getting ......”

May 12,2017
Minithumbdown
By: 'Acla'
May 12,2017
3 people found
this helpful
Have tried to contact Kelly at Lenwell luton about getting our deposit back, have asked for photos and a signed inventory which she have failed to give. Avoid at all costs they are nothing but cowboys...
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By: Manasi Ramani
Nov 15, 2017
View all comments (2)
Very true . Even I am having the same issue . There is no hot water facility apart from shower (over a month now) as due to short circuit in house for which they have not even provided the electrician and I got my mine who charged me £90 for 10 minutes . I have not received money yet from Lenwell which they said they will pay me back. That's sad and no signs of professionalism. ...

“Anyone but Ruth, i didn't want to go to her ......”

Nov 03,2016
Minithumbdown
By: 'Cindi'
Nov 03,2016
3 people found
this helpful
Anyone but Ruth, i didn't want to go to her in order to rent property, 2 i was interested in and was willing to pay everything upfront but she kept making excuses, fed up of her, AVOID lenwell, unhelpful, the manager isn't much help herself. Watson ...
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“Dreadful company, avoid at all costs! The property my partner ......”

Sep 28,2016
Minithumbdown
By: 'Tenant'
Sep 28,2016
2 people found
this helpful
Dreadful company, avoid at all costs! The property my partner rents from LENWELL'S. the place is falling apart she contacts them but they never answer calls or emails. My partner has to end up contacting the owner of the property. In 2 years they have failed ...
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Comment on agent fees
Terrible
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“Worst letting agent I have ever used. Property was barely ......”

Aug 02,2016
Minithumbup
By: 'AVOID LENWELL AT ALL COSTS'
Aug 02,2016
4 people found
this helpful
Worst letting agent I have ever used. Property was barely habitable and running with damp. Poor condition when I moved in and getting the agent to carry out any work was next to impossible as it took them weeks to do anything, when chased they'd ...
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Comment on agent fees
Massively overpriced especially given the extremely poor nature of the service.
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“I have been discriminated and still is discriminated with this ......”

Jul 01,2016
Minithumbdown
By: 'Hajra'
Jul 01,2016
3 people found
this helpful
I have been discriminated and still is discriminated with this unprofessional agency. They mislead tenants with miss-information promise you to get one flat only to find your self in another flat. They never offered me viewing they just add prices of rent which wasn't advertised. ...
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Comment on agent fees
Bad for the bad service thet give.
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“Never use lenwells. They do not return deposits. They steal *......”

May 06,2016
Minithumbdown
By: 'James'
May 06,2016
5 people found
this helpful
Never use lenwells. They do not return deposits. They steal *our money. U have been warned. Avoid at all costs. Lowsey repair service, lowsey service. Beware....
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Comment on agent fees
Bad, bad, bad.
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“I wish i have read all these coments before waisting ......”

Apr 29,2016
Minithumbdown
By: 'Karim'
Apr 29,2016
4 people found
this helpful
I wish i have read all these coments before waisting our all day. A week advance Get appointment to view property they said all done for you then appointment day i called the branch at 930 just to make sure that we still viewing the property ...
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What agent could do to change your mind?
I dnt kno they are just nit professional
Attached Files
Comment on agent fees
I dnt kno they are just nit professional
Was this helpful? Yes

“Very disappointed, we moved in which took longer than thought ......”

Apr 11,2016
Minithumbdown
By: 'Just_communicate!'
Apr 11,2016
1 people found
this helpful
Very disappointed, we moved in which took longer than thought because of a miscommunication with one of the staff, the toilet was not working properly and we had trouble for at least 6 weeks when they eventually fixed it. The toilet is now unusable(the smell ...
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“Terrible experience. Saw a property for a rental, was informed ......”

Mar 17,2016
Minithumbdown
By: 'ID Medical'
Mar 17,2016
3 people found
this helpful
Terrible experience. Saw a property for a rental, was informed to pay admin fee to book. Did so in 30 minutes but the property was given to someone else. Have been calling and chasing for refund of the Admin fee but the staff are rude and ...
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What agent could do to change your mind?
Terrible
Attached Files
Comment on agent fees
Terrible
Was this helpful? Yes

“BE AWARE!!! Lenwell can proof to be the worse nightmare ......”

Mar 14,2016
Minithumbdown
By: 'Rafael'
Mar 14,2016
3 people found
this helpful
BE AWARE!!! Lenwell can proof to be the worse nightmare to anyone!!! In short, they will lie to you, they will hide information from you and threat you if they believe you don`t know your rights. Their staff are rude and their cleaning, maintenance ...
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What agent could do to change your mind?
Really high fees
Attached Files
Comment on agent fees
Really high fees
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“They will lie to you about the property that you ......”

Nov 02,2015
Minithumbdown
By: 'Bob'
Nov 02,2015
5 people found
this helpful
They will lie to you about the property that you are looking to rent e.g. that they will clean the property if it needs it, remove previous tenant's property, council tax bands. They will provide you with out of date inventories for the property. ...
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What agent could do to change your mind?
They just need t have an ethical code of standards that they can follow. They tend to give themselves awards and display them on their websites/ email signatures but you can never actually find these awarding organisations. Lenwell give themselves their awards. All of their staff are trained to maximize profit without any ethical guidelines, essentially like chuggers or cold callers.
Attached Files
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“I had several episodes of dealings with Lenwell Property Services ......”

Oct 27,2015
Minithumbdown
By: 'Joel'
Oct 27,2015
2 people found
this helpful
I had several episodes of dealings with Lenwell Property Services of Luton, over my 10 month tenancy with them. I found them highly inefficient throughout. When organising my move in date, they wanted to bring it forward by two weeks to what had originally been agreed (...
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Comment on agent fees
Not worth the money paid. Agency fee was very high, charged a separate move out fee too.
Was this helpful? Yes

“Today we had a viewing with Lenwell at 8:30 am for ......”

Oct 07,2015
Minithumbdown
By: 'M'
Oct 07,2015
2 people found
this helpful
Today we had a viewing with Lenwell at 8:30 am for a flat in the Hub area,Milton Keynes. Unfortunately, they never appeared in the viewing and they did not even inform us in prior about canceling the appointment. Since their location was close by to ...
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“Our flat was dirty when we moved in dead flys , ......”

Jul 23,2015
Minithumbdown
By: 'Sam'
Jul 23,2015
4 people found
this helpful
Our flat was dirty when we moved in dead flys , dust , cobwebs in bathtub and in all rooms , broken ties in bathroom damaged floor that we got blamed for , everytime we tried to contact them they either cut us off or never called back, one ...
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Was this helpful? Yes
By: Rob Wellstead - MD of Lenwell
Jul 23, 2015
View all comments (1)
Hi, So sorry to hear about your experience, this is definitely not the level of service we aim to provide. If you can contact me directly on 01582 543681 or email rob@lenwell.com I would be pleased to try and resolve the issues you've had. ...

“I think the standard of service is terrible, I'm just ......”

Mar 05,2015
Minithumbdown
By: 'jade'
Mar 05,2015
2 people found
this helpful
I think the standard of service is terrible, I'm just recognised as a Tennant and nothing else. It's like talking to the cast of phone shop...one rude lady In particular who for 5 weeks now has not got back to me on whether or not ...
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“OK where to start this is a review of Lenwell ......”

Jan 25,2015
Minithumbdown
By: 'Avoid Lenwell'
Jan 25,2015
3 people found
this helpful
OK where to start this is a review of Lenwell Dunstable & Lenwell Head Office Lied to when starting an agreement Asked to pay charges which should not have been levelled Vulnerable tenant harassed into paying money she should not have paid (denied and then admitted ...
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What agent could do to change your mind?
Not lie, threaten, or harrass either landlord or vulnerable tenant. Be upfront and admit there mistakes, not cover up and lie to protect the manager Explain how they can be so bad yet achieve Gold standard ??????? >>> 1. Remove the manager from the post which he is clearly not suitable for or to be trusted in
Attached Files
Comment on agent fees
They like to charge fees when they should not be charged Exploit agreements with landlords Exploit vulnerable tenants
Was this helpful? Yes
By: Avoid Lenwell
Jan 27, 2015
View all comments (3)
So just to add one point these are not allegations these are statement of facts which you should be well aware of. I think compensation should have been offered by you. ...

“The agent has been really poor, I won't be using ......”

Oct 22,2014
Minithumbdown
By: 'lutonfella'
Oct 22,2014
2 people found
this helpful
The agent has been really poor, I won't be using them again. I have been lied to about tenants, the agency does not vet people anywhere near as thoroughly as they claim to. They have an irritating habit of and adding extra fees all the ...
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Was this helpful? Yes

“Received a phone call from Lyndsey, saying she has 4 properties ......”

Sep 14,2014
Minithumbdown
By: 'Tina'
Sep 14,2014
2 people found
this helpful
Received a phone call from Lyndsey, saying she has 4 properties and sent me email with details. Fine, I liked them and requested viewing on Tuesday. She knew, I am coming from Cornwall, just to see this properties. She did not answer to any email, any ...
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What agent could do to change your mind?
Change all the staff in Luton, feel sorry for any tenants!!!
Attached Files
Was this helpful? Yes

NAEA ARLA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 12 8 36 0 0 0 0 1 5

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Lenwell Property Services

Individual Branch Awards


Bedford
103 High Street, Bedford MK40 1NE
(18)
Dunstable
2 West Street, Dunstable LU6 1SX
(8)
Luton
8 Wellington Street, Luton LU1 2QH
(25)
show all branches (5)
Milton Keynes
302 South Row, Milton Keynes MK9 2FR
(4)
Northampton
168 Wellingborough Road, Northampton NN1 4DU
(1)


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