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    angela and various staff various stall all r equally rude
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    Ruth Carter
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    Angela Ziemelis
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    Simon
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    Kieron
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    Dominic Horn
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    Kate
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    Lenwell
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    Agatha
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    Lindsay
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    Andrew Schroeder
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    Malik
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    Richard Sharpe
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    Abigail Price
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    Abbey Hartwig Richard Sharp and ray cormer all equally r
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    Rob the owner or founder
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire with offices in Luton, Dunstable, Read full description...Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire with offices in Luton, Dunstable, Bedford and Northampton.
Lenwell are full members of ARLA (Association of Residential Letting Agents) and have achieved the quality standard ISO9000 with the British Standards Institute.
Lenwell manage over 2000 properties and employ 30 full time staff. The majority of Lenwell staff have achieved the ARLA 2000 qualification and have extensive experience in the residential lettings business.
Lenwell have won:
Lettings Agency of the Year - Best Customer Service - Gold Award - 2010
Lettings Agency of the Year - Technology and Online - Gold Award - 2010
Lettings Agency of the Year - Small Lettings Agent - Silver Award - 2010
Estate Agency of The Year รขโ‚ฌโ€œ Best Medium Sized Letting Agent -Silver Award - 2009
 
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Properties for sale
Properties for rent
Nov 03,2016
Minithumbdown
By:
Nov 03,2016
0 people found
this helpful
Anyone but Ruth, i didn't want to go to her in order to rent property, 2 i was interested in and was willing to pay everything upfront but she kept making excuses, fed up of her, AVOID lenwell, unhelpful, the manager isn't much help herself. Watson Mitchell leaders helped me secure property nice and easy whereas lenwell are not persistent and very unhelpful. Normally not someone to write a review however they were very upsetting and don't want to do anything to help....
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Was this helpful? Yes
Sep 28,2016
Minithumbdown
By:
Sep 28,2016
0 people found
this helpful
Dreadful company, avoid at all costs! The property my partner rents from LENWELL'S. the place is falling apart she contacts them but they never answer calls or emails. My partner has to end up contacting the owner of the property. In 2 years they have failed to do property inspections even though they tell her their coming to view the property. The property is a dump, damp walls, wildlife living in the roof, poor decoration, drafty windows & doors, rotten timbers....
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Comment on agent fees
Terrible
Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
3 people found
this helpful
Worst letting agent I have ever used. Property was barely habitable and running with damp. Poor condition when I moved in and getting the agent to carry out any work was next to impossible as it took them weeks to do anything, when chased they'd confirm the landlord had authorised the work and they didn't know why it hadn't been carried out. Zero contact between offices and there was only ever one person who was able to deal with your query, who was never available. Renewing contract took 3 mont...
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Comment on agent fees
Massively overpriced especially given the extremely poor nature of the service.
Was this helpful? Yes
Jul 01,2016
Minithumbdown
By:
Jul 01,2016
2 people found
this helpful
I have been discriminated and still is discriminated with this unprofessional agency. They mislead tenants with miss-information promise you to get one flat only to find your self in another flat. They never offered me viewing they just add prices of rent which wasn't advertised. They say the landlord wants tenant to pay extra parking fees which was not advertised i offered to pay something they say its not much only to find out later the flat i wanted has been let to someone else with no extra ...
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Comment on agent fees
Bad for the bad service thet give.
Was this helpful? Yes
May 06,2016
Minithumbdown
By:
May 06,2016
1 people found
this helpful
Never use lenwells. They do not return deposits. They steal *our money. U have been warned. Avoid at all costs. Lowsey repair service, lowsey service. Beware....
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Comment on agent fees
Bad, bad, bad.
Was this helpful? Yes
Apr 29,2016
Minithumbdown
By:
Apr 29,2016
1 people found
this helpful
I wish i have read all these coments before waisting our all day. A week advance Get appointment to view property they said all done for you then appointment day i called the branch at 930 just to make sure that we still viewing the property they said yes yes yes all oky & they just change the timing from 1.30 to 2.15 i said oky no problem at 2o clock while we was on our way they call us oh i am sorry the tenants have some illness just to let you know......oh my god a week time and they tell...
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What agent could do to change your mind?
I dnt kno they are just nit professional
Comment on agent fees
I dnt kno they are just nit professional
Was this helpful? Yes
Apr 11,2016
Minithumbdown
By:
Apr 11,2016
1 people found
this helpful
Very disappointed, we moved in which took longer than thought because of a miscommunication with one of the staff, the toilet was not working properly and we had trouble for at least 6 weeks when they eventually fixed it. The toilet is now unusable(the smell is putrid and there is NO way you can eat or cook a meal with the smell). We only have one toilet on the property and no reply from the manager, Janet is in contact which is great but it seems her hands are tied and the relevant person is me...
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Was this helpful? Yes
Mar 17,2016
Minithumbdown
By:
Mar 17,2016
2 people found
this helpful
Terrible experience. Saw a property for a rental, was informed to pay admin fee to book. Did so in 30 minutes but the property was given to someone else. Have been calling and chasing for refund of the Admin fee but the staff are rude and unhelpful. I spoke to the Branch Manager who was extremely rude. I hope I get my money back. What recourse do I have available? Avoid this rip-off agency !!!...
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What agent could do to change your mind?
Terrible
Comment on agent fees
Terrible
Was this helpful? Yes
Mar 14,2016
Minithumbdown
By:
Mar 14,2016
2 people found
this helpful
BE AWARE!!! Lenwell can proof to be the worse nightmare to anyone!!! In short, they will lie to you, they will hide information from you and threat you if they believe you don`t know your rights. Their staff are rude and their cleaning, maintenance and service standards are the low of the lowest. I have been fighting with this agency about one year and half now to get something done in the property which should be done before we had moved in. We had so many problems with this agency tha...
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What agent could do to change your mind?
Really high fees
Comment on agent fees
Really high fees
Was this helpful? Yes
Nov 02,2015
Minithumbdown
By:
Nov 02,2015
4 people found
this helpful
They will lie to you about the property that you are looking to rent e.g. that they will clean the property if it needs it, remove previous tenant's property, council tax bands. They will provide you with out of date inventories for the property. They will lose the keys to the property. They will not allow you to attend final inspections. They will look to screw you in every way possible. Prepare to have to fight for your deposit. This is not hyperbole, if you think I am over complaining, pleas...
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What agent could do to change your mind?
They just need t have an ethical code of standards that they can follow. They tend to give themselves awards and display them on their websites/ email signatures but you can never actually find these awarding organisations. Lenwell give themselves their awards. All of their staff are trained to maximize profit without any ethical guidelines, essentially like chuggers or cold callers.
Was this helpful? Yes
Oct 27,2015
Minithumbdown
By:
Oct 27,2015
1 people found
this helpful
I had several episodes of dealings with Lenwell Property Services of Luton, over my 10 month tenancy with them. I found them highly inefficient throughout. When organising my move in date, they wanted to bring it forward by two weeks to what had originally been agreed (And advertised!) and it took a firm letter to Richard Sharpe (The manager) , quoting guidance from ARLA and threatening action from the Property Ombudsman for them to even consider a compromise. You can't advertise a property ...
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Comment on agent fees
Not worth the money paid. Agency fee was very high, charged a separate move out fee too.
Was this helpful? Yes
Oct 07,2015
Minithumbdown
By:
Oct 07,2015
2 people found
this helpful
Today we had a viewing with Lenwell at 8:30 am for a flat in the Hub area,Milton Keynes. Unfortunately, they never appeared in the viewing and they did not even inform us in prior about canceling the appointment. Since their location was close by to the apartment block, we went to ask them whether they were going to show us the letting. Their response was that they were not doing viewings before 9am. They were very sorry about that and they put the blame on a new colleague that he recently st...
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Jul 23,2015
Minithumbdown
By:
Jul 23,2015
3 people found
this helpful
Our flat was dirty when we moved in dead flys , dust , cobwebs in bathtub and in all rooms , broken ties in bathroom damaged floor that we got blamed for , everytime we tried to contact them they either cut us off or never called back, one of our taps in the kitchen never worked while we we're there they never bothered coming out and fixing it , damp was a serious problam we had to get a dehumidifier that cost £150 i was pregnant at the time while living there , mould got everywhere we...
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Was this helpful? Yes
By: Rob Wellstead - MD of Lenwell
Jul 23, 2015
View all comments (1)
Hi, So sorry to hear about your experience, this is definitely not the level of service we aim to provide. If you can contact me directly on 01582 543681 or email rob@lenwell.com I would be pleased to try and resolve the issues you've had.....
Mar 05,2015
Minithumbdown
By:
Mar 05,2015
2 people found
this helpful
I think the standard of service is terrible, I'm just recognised as a Tennant and nothing else. It's like talking to the cast of phone shop...one rude lady In particular who for 5 weeks now has not got back to me on whether or not the landlord can collect his belongings as I have no space for it and was told when viewing the house it wouldn't be a problem in which this lady seems to think I'm lying In which is.made very clear by her sarsarcasm down the phone to me. But not even to hear anything ...
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Was this helpful? Yes
Jan 25,2015
Minithumbdown
By:
Jan 25,2015
2 people found
this helpful
OK where to start this is a review of Lenwell Dunstable & Lenwell Head Office Lied to when starting an agreement Asked to pay charges which should not have been levelled Vulnerable tenant harassed into paying money she should not have paid (denied and then admitted by Andrew Schroeder) Shouted at in the office Threatening behaviour from the manager banging his fists, shouting and thrusting his hands in your face Roger Marsh has a bad name but never experienced anything the likes of...
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What agent could do to change your mind?
Not lie, threaten, or harrass either landlord or vulnerable tenant. Be upfront and admit there mistakes, not cover up and lie to protect the manager Explain how they can be so bad yet achieve Gold standard ??????? >>> 1. Remove the manager from the post which he is clearly not suitable for or to be trusted in
Comment on agent fees
They like to charge fees when they should not be charged Exploit agreements with landlords Exploit vulnerable tenants
Was this helpful? Yes
By: Avoid Lenwell
Jan 27, 2015
View all comments (3)
So just to add one point these are not allegations these are statement of facts which you should be well aware of. I think compensation should have been offered by you.....
Oct 22,2014
Minithumbdown
By:
Oct 22,2014
2 people found
this helpful
The agent has been really poor, I won't be using them again. I have been lied to about tenants, the agency does not vet people anywhere near as thoroughly as they claim to. They have an irritating habit of and adding extra fees all the time without consultation. Landlords beware (and, I suspect, tenants beware too). Never again....
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Was this helpful? Yes
Sep 14,2014
Minithumbdown
By:
Sep 14,2014
2 people found
this helpful
Received a phone call from Lyndsey, saying she has 4 properties and sent me email with details. Fine, I liked them and requested viewing on Tuesday. She knew, I am coming from Cornwall, just to see this properties. She did not answer to any email, any phone call. On Tuesday, I entered the officce and Angela, with very rude voice told me, Lyndsey did not even tried to book me the viewings, but did not give any excuse. Lindsey just moaned with her back to me, she has no time to do that. I was comi...
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What agent could do to change your mind?
Change all the staff in Luton, feel sorry for any tenants!!!
Was this helpful? Yes
Sep 03,2014
Minithumbdown
By:
Sep 03,2014
1 people found
this helpful
Not very helpful pay for a service and have to do all the work our self let the tenant trash house and never got deposit next tenant was let to get away with rent for months and is still behind my hubby is a missing person and they wobtvtransfer money to my account to get mortgage paid so will end up repossed tgey say I did not sign to say its mine so they should check whos paying the mortgage to see if it can be rented out I know I signed first lot no on signed the second time and the mortgage ...
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What agent could do to change your mind?
do what I pay them for and what I want them to do so my house does not get repossed they know all the circumstances of why he goes missing so should be more understanding and I should not have to pay a solicitor wgen money is tighter than ever to get this done as my name is on there details and also onthe mortgage
Comment on agent fees
waste of space this company
Was this helpful? Yes
May 16,2014
Minithumbdown
By:
May 16,2014
1 people found
this helpful
I contacted Lenwell to arrange a viewing of a flat for my granddaughter on 10 May 2014 and spoke to Agatha. I gave her a profile and asked her to put it to the landlord before the viewing so no one would be wasting their time. Agatha was very pleasant, she contacted the landlord, rang me back and arranged a viewing for 3pm on Wednesday 14 May, She also said she would contact my granddaughter direct to confirm. Neither of us had heard anything by 2pm on Wednesday so I telephoned Lenwell, Agatha...
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What agent could do to change your mind?
To have been more courteous and be apologetic when they have not fulfilled the customer\'s expectation.
Was this helpful? Yes
Mar 22,2014
Minithumbdown
By:
Mar 22,2014
2 people found
this helpful
I am not surprise to read such reviews of this agency in this web site, It has taken me a long time to come back here and write this review. I was renting with them for 2 years at least. I had all sort of troubles, as an example is no central heating for months with one of the coldest winters and a 2 months old baby. None of my concerns, letters, calls, or complaints did any difference for Lenwell to get it repaired sooner. It was from around December till July the following year until finally t...
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What agent could do to change your mind?
I think as many other reviewers previously have stated simply by doing their job the improve in customer service will be massive. I am quite surprise to see how they are members of so many professional organisations and be bale to have so many bad customer experiences. I know we could have approached these organisations in the past and we opted not to which I think was a mistake since none should take advantage of these memberships without really deserving it. In summary you really want these reviews to improve and have better business reputation start by treating your customer with a lot more respect and honouring what is advertised and shown.
Was this helpful? Yes
Oct 22,2013
Minithumbdown
By:
Oct 22,2013
4 people found
this helpful
The agent put a tenant in our house without asking how she intended to pay rent, she had zero income. The agent let our house out to a tenant who\'s partner was threatening to staff members even before the agreement had been signed. The agent failed to realise the tenant had not paid any rent from the date the tenant moved in until 4 months had passed, this tenant also had no job and no guarantors. I spoke to the person tonight who deals with rent arrears on a relaxed conversation and was told t...
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What agent could do to change your mind?
Maybe just doing their job would be nice for a start.
Was this helpful? Yes
Sep 11,2013
Minithumbdown
By:
Sep 11,2013
3 people found
this helpful
What can I say about Lenwell, especially the Luton branch. It took them a year to come and fix a crack in my window that was over a meter long, it took them two years to come and clear toxic mold in my bedroom which lead me to have several asthma attacks. And finally they did not give me back my deposit as they claimed my flat was furnished by them even though I had photos to prove I had my own furniture in there. The manager of the Luton branch can not do their job and their director is just as...
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Was this helpful? Yes
Aug 21,2013
Minithumbdown
By:
Aug 21,2013
2 people found
this helpful
I have used Lenwells to let properties for several years and the customer service of their \'management\' team has gone from bad to worse, to the end where it is less hassle for me to manage the properties myself. I would;d NEVER use them again to manage any property of mine and as for the Manager Andrew very rude and unhelpful!...
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Was this helpful? Yes
Aug 10,2013
Minithumbdown
By:
Aug 10,2013
1 people found
this helpful
When we met them, they were friendly, proactive, open to communication; they replied to all our enquiries almost instantly. When we had to leave the property.... and absolute nightmare. We had to experience their really bad service, their total lack of professionalism, while our deposit is still pending - and it is more than two months! They said they would contact us, but have proven not that proactive this time. We have to call them continuously and still have no response. Lousy service, in...
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Was this helpful? Yes
May 18,2013
Minithumbdown
By:
May 18,2013
2 people found
this helpful
Considering all the other reviews on here it seems I have had a lucky escape! I first viewed a property and within a couple of days I put my referencing money down. I expressed I wanted to view the property prior to moving in for a second time so. I could arrange for furniture etc. Lenwell were very quick to take my money but all other communication from then on pretty much stopped. They cancelled my appointment half hour before my second viewing without any apology, then for the following 3 wee...
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Was this helpful? Yes
May 08,2013
Minithumbdown
By:
May 08,2013
3 people found
this helpful
Dear to whom this may concern I am writing to you in reference to my previous letter about the failure of Lenwells as an estate agent and the neglect in the management of my property. Since the agreement made in June 2010 the nightmare continues as to the bad experience I have had with Lenwells as they really do give estate agents a bad name. Myself, nephew and my husband Mr T Panayioutou drove up on 23rd to 25th April 2013 to start the clear up of my property and we were shocked to ...
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What agent could do to change your mind?
My advice is for them to had fulfilled their obligations as I was promised my property would be returned in the state I left it. I paid Lenwells a management fee to manage property and arrange to check up on my house to insure everything was kept in order. Again they did not seem to care and fail to provide me with any paperwork as they confirm all of my file has been sent to the head office and their hands are washed from the situation. They have failed in all possible ways to protect my property, keep hold of necessary paperwork (such as insurances, inventory list, etc..), images of my property before the tenant moved in and failed to correct there incompetence.
Was this helpful? Yes
Apr 27,2013
Minithumbdown
By:
Apr 27,2013
1 people found
this helpful
When we moved in house was dirty. Smelt of awfull smell. Garage was fullof crap. Had to make 5 tip runs. Lenwells were going to do it, but never actually turned up. Had lots of problems, like no lights for 2 months. Despite informing lenwells 20 times and landlord ,nothing was done till i witheld my rent. Other faults, with taps, carpets, holes in wall . Missing kitchen doors etc. All reported, but work never carried out. Enough is enough. So i gave 1 month notice and left. To date i am still ...
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What agent could do to change your mind?
GIVING ME MY DEPOSIT BACK FORTHWITH WOULD CONCLUDE MY DEALINGS WITH THIS UNPROFFESIONAL ORGANISATION. ONE THAT I WOULD NEVER USE AGAIN OR RECCOMEND. WITHOLDING MY MONEY PURLY AMMOUNTS TO THEFT. NOT GOOD..........................
Was this helpful? Yes
Apr 18,2013
Minithumbdown
By:
Apr 18,2013
2 people found
this helpful
Viewing a place the agents will tell you anything that will lead to a quick sell (ie wrong/ cheaper council tax bands, that they will organise to clean the place, that they will have any useless items from former tenants removed etc). Renting: they didn\'t organise for any cleaning/ removal of objects, once we moved in they said it was our problem; the itinerary was from two years before we moved in - I had to do it myself and when I handed it into the office they "lost" it (luckily I ...
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Was this helpful? Yes
Apr 17,2013
Minithumbdown
By:
Apr 17,2013
2 people found
this helpful
Moved into a property 7 weeks ago, Lenwell told me at the last minute that I would have to wait about 4 weeks to have a electric meter fitted. It transpired that I could not have a meter fitted as the property has an illegal electric connection. Further problems also with the condition of the flat, no fire door, toilet not flushing, being left unable to top up electric meter in flat next door that supplied mine and food going off, no hot water, not able to cook, no heating, etc. Lenwell ...
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What agent could do to change your mind?
Ridiculous Customer Service, never in 15 years of renting have I come across such an uncaring company. I would never recommend you to anyone
Was this helpful? Yes
Jan 23,2013
Minithumbdown
By:
Jan 23,2013
5 people found
this helpful
The Letting Agent is the worst I have ever come across, they are all smiles under they hand over the keys and then you are on your own. I have sent countless correspondance and have been completely ignored. Unprofessional, unhelpful and completely heartless management team. DO NOT BOTHER USING THEM, check the properties yourself if you have already moved in as they don\'t bother, do your own inventories as I am STILL waiting after 2 months for the one promised. My bank never received DD details ...
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Was this helpful? Yes

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Milton Keynes
302 South Row, Milton Keynes MK9 2FR
(4)
Office 1
2 West Street, Dunstable LU6 1SX
(7)
Office 1
168 Wellingborough Road, Northampton NN1 4DU
(1)
show all branches (5)
Office 2
8 Wellington Street, Luton LU1 2QH
(17)
Office 4
103 High Street, Bedford MK40 1NE
(15)

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