Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire with offices in Luton, Dunstable, Read full description...Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire with offices in Luton, Dunstable, Bedford and Northampton.
Lenwell are full members of ARLA (Association of Residential Letting Agents) and have achieved the quality standard ISO9000 with the British Standards Institute.
Lenwell manage over 2000 properties and employ 30 full time staff. The majority of Lenwell staff have achieved the ARLA 2000 qualification and have extensive experience in the residential lettings business.
Lenwell have won:
Lettings Agency of the Year - Best Customer Service - Gold Award - 2010
Lettings Agency of the Year - Technology and Online - Gold Award - 2010
Lettings Agency of the Year - Small Lettings Agent - Silver Award - 2010
Estate Agency of The Year – Best Medium Sized Letting Agent -Silver Award - 2009
Lenwell Property Services

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Properties for Sale
Properties to Rent

“ Avoid these scammers at any cost!... ”

Jul 12,2018
Minithumbdown
By: 'Kakar'
Jul 12,2018
0 people found
this helpful
Rented a flat with that have 20 issues which was promised that will be fixed. Guess, they did not even touched one....
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Comment on agent fees
£350 extortionate amount for their crap service. I wish I had read the review I would have never taken the property from this property services for free. It’s a rip-off!
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“ Tenants - Avoid this company... ”

Apr 26,2018
Minithumbdown
By: 'Unhappy tenant'
Apr 26,2018
1 people found
this helpful
If you are a tenant, avoid this company. They will not follow up an rectifying any problems with the property. All communications are offloaded onto the tenant to contact the landlord yourself. Despite numerous emails and phonecalls to resolve issues, nothing gets done. Upon leaving ...
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Comment on agent fees
terrible
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“ Lenwell's Dunstable are a great agent. 10/10... ”

Mar 15,2018
Minithumbup
By: 'Ks & As'
Mar 15,2018
0 people found
this helpful
Lenwell's Dunstable are fantastic letting agent and I would recommend their services to friends and family. All of their team are polite and professional. As a tenant, it has been a pleasure dealing with them for every step of the process. When we were ...
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Comment on agent fees
Good. Lenwell's fees were in line with the fees of other agents we have used. As their service is the bestbwe have received, I would say it is great value for money.
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Jan 19,2018
Minithumbdown
By: 'Aavoid Lenwell'
Jan 19,2018
1 people found
this helpful
I got into shock when dealt with Lenwell. Never thought they will be rather unprofessional and not looking after their business and clients. Approached to let them let my property and on more than occasion a prospect tenants arrived at the house without me being ...
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Comment on agent fees
Very bad
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Jun 14,2017
Minithumbdown
By: 'Jpixels'
Jun 14,2017
1 people found
this helpful
They scammed us. Told us there was Internet setup to the building, just call BT and you are ready to go. Engineer comes out and tell us that the building hasn't even been connected by Open Reach yet, and will take 12 WEEKS after the landlord ...
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Comment on agent fees
They don't deserve any fees...lazy people
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May 12,2017
Minithumbdown
By: 'Acla'
May 12,2017
2 people found
this helpful
Have tried to contact Kelly at Lenwell luton about getting our deposit back, have asked for photos and a signed inventory which she have failed to give. Avoid at all costs they are nothing but cowboys...
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By: Manasi Ramani
Nov 15, 2017
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Very true . Even I am having the same issue . There is no hot water facility apart from shower (over a month now) as due to short circuit in house for which they have not even provided the electrician and I got my mine who charged me £90 for 10 minutes . I have not received money yet from Lenwell which they said they will pay me back. That's sad and no signs of professionalism. ...
Nov 03,2016
Minithumbdown
By: 'Cindi'
Nov 03,2016
2 people found
this helpful
Anyone but Ruth, i didn't want to go to her in order to rent property, 2 i was interested in and was willing to pay everything upfront but she kept making excuses, fed up of her, AVOID lenwell, unhelpful, the manager isn't much help herself. Watson ...
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Sep 28,2016
Minithumbdown
By: 'Tenant'
Sep 28,2016
1 people found
this helpful
Dreadful company, avoid at all costs! The property my partner rents from LENWELL'S. the place is falling apart she contacts them but they never answer calls or emails. My partner has to end up contacting the owner of the property. In 2 years they have failed ...
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Comment on agent fees
Terrible
Was this helpful? Yes
Aug 02,2016
Minithumbup
By: 'AVOID LENWELL AT ALL COSTS'
Aug 02,2016
3 people found
this helpful
Worst letting agent I have ever used. Property was barely habitable and running with damp. Poor condition when I moved in and getting the agent to carry out any work was next to impossible as it took them weeks to do anything, when chased they'd ...
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Comment on agent fees
Massively overpriced especially given the extremely poor nature of the service.
Was this helpful? Yes
Jul 01,2016
Minithumbdown
By: 'Hajra'
Jul 01,2016
2 people found
this helpful
I have been discriminated and still is discriminated with this unprofessional agency. They mislead tenants with miss-information promise you to get one flat only to find your self in another flat. They never offered me viewing they just add prices of rent which wasn't advertised. ...
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Comment on agent fees
Bad for the bad service thet give.
Was this helpful? Yes
May 06,2016
Minithumbdown
By: 'James'
May 06,2016
3 people found
this helpful
Never use lenwells. They do not return deposits. They steal *our money. U have been warned. Avoid at all costs. Lowsey repair service, lowsey service. Beware....
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Comment on agent fees
Bad, bad, bad.
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Apr 29,2016
Minithumbdown
By: 'Karim'
Apr 29,2016
2 people found
this helpful
I wish i have read all these coments before waisting our all day. A week advance Get appointment to view property they said all done for you then appointment day i called the branch at 930 just to make sure that we still viewing the property ...
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What agent could do to change your mind?
I dnt kno they are just nit professional
Attached Files
Comment on agent fees
I dnt kno they are just nit professional
Was this helpful? Yes
Apr 11,2016
Minithumbdown
By: 'Just_communicate!'
Apr 11,2016
1 people found
this helpful
Very disappointed, we moved in which took longer than thought because of a miscommunication with one of the staff, the toilet was not working properly and we had trouble for at least 6 weeks when they eventually fixed it. The toilet is now unusable(the smell ...
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Was this helpful? Yes
Mar 17,2016
Minithumbdown
By: 'ID Medical'
Mar 17,2016
2 people found
this helpful
Terrible experience. Saw a property for a rental, was informed to pay admin fee to book. Did so in 30 minutes but the property was given to someone else. Have been calling and chasing for refund of the Admin fee but the staff are rude and ...
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What agent could do to change your mind?
Terrible
Attached Files
Comment on agent fees
Terrible
Was this helpful? Yes
Mar 14,2016
Minithumbdown
By: 'Rafael'
Mar 14,2016
3 people found
this helpful
BE AWARE!!! Lenwell can proof to be the worse nightmare to anyone!!! In short, they will lie to you, they will hide information from you and threat you if they believe you don`t know your rights. Their staff are rude and their cleaning, maintenance ...
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What agent could do to change your mind?
Really high fees
Attached Files
Comment on agent fees
Really high fees
Was this helpful? Yes
Nov 02,2015
Minithumbdown
By: 'Bob'
Nov 02,2015
5 people found
this helpful
They will lie to you about the property that you are looking to rent e.g. that they will clean the property if it needs it, remove previous tenant's property, council tax bands. They will provide you with out of date inventories for the property. ...
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What agent could do to change your mind?
They just need t have an ethical code of standards that they can follow. They tend to give themselves awards and display them on their websites/ email signatures but you can never actually find these awarding organisations. Lenwell give themselves their awards. All of their staff are trained to maximize profit without any ethical guidelines, essentially like chuggers or cold callers.
Attached Files
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Oct 27,2015
Minithumbdown
By: 'Joel'
Oct 27,2015
2 people found
this helpful
I had several episodes of dealings with Lenwell Property Services of Luton, over my 10 month tenancy with them. I found them highly inefficient throughout. When organising my move in date, they wanted to bring it forward by two weeks to what had originally been agreed (...
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Comment on agent fees
Not worth the money paid. Agency fee was very high, charged a separate move out fee too.
Was this helpful? Yes
Oct 07,2015
Minithumbdown
By: 'M'
Oct 07,2015
2 people found
this helpful
Today we had a viewing with Lenwell at 8:30 am for a flat in the Hub area,Milton Keynes. Unfortunately, they never appeared in the viewing and they did not even inform us in prior about canceling the appointment. Since their location was close by to ...
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Was this helpful? Yes
Jul 23,2015
Minithumbdown
By: 'Sam'
Jul 23,2015
4 people found
this helpful
Our flat was dirty when we moved in dead flys , dust , cobwebs in bathtub and in all rooms , broken ties in bathroom damaged floor that we got blamed for , everytime we tried to contact them they either cut us off or never called back, one ...
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Was this helpful? Yes
By: Rob Wellstead - MD of Lenwell
Jul 23, 2015
View all comments (1)
Hi, So sorry to hear about your experience, this is definitely not the level of service we aim to provide. If you can contact me directly on 01582 543681 or email rob@lenwell.com I would be pleased to try and resolve the issues you've had. ...
Mar 05,2015
Minithumbdown
By: 'jade'
Mar 05,2015
2 people found
this helpful
I think the standard of service is terrible, I'm just recognised as a Tennant and nothing else. It's like talking to the cast of phone shop...one rude lady In particular who for 5 weeks now has not got back to me on whether or not ...
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Was this helpful? Yes
Jan 25,2015
Minithumbdown
By: 'Avoid Lenwell'
Jan 25,2015
3 people found
this helpful
OK where to start this is a review of Lenwell Dunstable & Lenwell Head Office Lied to when starting an agreement Asked to pay charges which should not have been levelled Vulnerable tenant harassed into paying money she should not have paid (denied and then ...
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What agent could do to change your mind?
Not lie, threaten, or harrass either landlord or vulnerable tenant. Be upfront and admit there mistakes, not cover up and lie to protect the manager Explain how they can be so bad yet achieve Gold standard ??????? >>> 1. Remove the manager from the post which he is clearly not suitable for or to be trusted in
Attached Files
Comment on agent fees
They like to charge fees when they should not be charged Exploit agreements with landlords Exploit vulnerable tenants
Was this helpful? Yes
By: Avoid Lenwell
Jan 27, 2015
View all comments (3)
So just to add one point these are not allegations these are statement of facts which you should be well aware of. I think compensation should have been offered by you. ...
Oct 22,2014
Minithumbdown
By: 'lutonfella'
Oct 22,2014
2 people found
this helpful
The agent has been really poor, I won't be using them again. I have been lied to about tenants, the agency does not vet people anywhere near as thoroughly as they claim to. They have an irritating habit of and adding extra fees all the ...
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Was this helpful? Yes
Sep 14,2014
Minithumbdown
By: 'Tina'
Sep 14,2014
2 people found
this helpful
Received a phone call from Lyndsey, saying she has 4 properties and sent me email with details. Fine, I liked them and requested viewing on Tuesday. She knew, I am coming from Cornwall, just to see this properties. She did not answer to any email, any ...
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What agent could do to change your mind?
Change all the staff in Luton, feel sorry for any tenants!!!
Attached Files
Was this helpful? Yes
Sep 03,2014
Minithumbdown
By: 'not a happy person'
Sep 03,2014
1 people found
this helpful
Not very helpful pay for a service and have to do all the work our self let the tenant trash house and never got deposit next tenant was let to get away with rent for months and is still behind my hubby is a missing ...
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What agent could do to change your mind?
do what I pay them for and what I want them to do so my house does not get repossed they know all the circumstances of why he goes missing so should be more understanding and I should not have to pay a solicitor wgen money is tighter than ever to get this done as my name is on there details and also onthe mortgage
Attached Files
Comment on agent fees
waste of space this company
Was this helpful? Yes
May 16,2014
Minithumbdown
By: 'A most unprofessional company do no deal with the'
May 16,2014
1 people found
this helpful
I contacted Lenwell to arrange a viewing of a flat for my granddaughter on 10 May 2014 and spoke to Agatha. I gave her a profile and asked her to put it to the landlord before the viewing so no one would be wasting their time. Agatha ...
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What agent could do to change your mind?
To have been more courteous and be apologetic when they have not fulfilled the customer\'s expectation.
Attached Files
Was this helpful? Yes
Mar 22,2014
Minithumbdown
By: 'Ignacio'
Mar 22,2014
2 people found
this helpful
I am not surprise to read such reviews of this agency in this web site, It has taken me a long time to come back here and write this review. I was renting with them for 2 years at least. I had all sort of troubles, ...
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What agent could do to change your mind?
I think as many other reviewers previously have stated simply by doing their job the improve in customer service will be massive. I am quite surprise to see how they are members of so many professional organisations and be bale to have so many bad customer experiences. I know we could have approached these organisations in the past and we opted not to which I think was a mistake since none should take advantage of these memberships without really deserving it. In summary you really want these reviews to improve and have better business reputation start by treating your customer with a lot more respect and honouring what is advertised and shown.
Attached Files
Was this helpful? Yes
Oct 22,2013
Minithumbdown
By: 'JAY Landlord'
Oct 22,2013
4 people found
this helpful
The agent put a tenant in our house without asking how she intended to pay rent, she had zero income. The agent let our house out to a tenant who\'s partner was threatening to staff members even before the agreement had been signed. The ...
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What agent could do to change your mind?
Maybe just doing their job would be nice for a start.
Attached Files
Was this helpful? Yes
Sep 11,2013
Minithumbdown
By: 'alexis'
Sep 11,2013
4 people found
this helpful
What can I say about Lenwell, especially the Luton branch. It took them a year to come and fix a crack in my window that was over a meter long, it took them two years to come and clear toxic mold in my bedroom which ...
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Was this helpful? Yes
Aug 21,2013
Minithumbdown
By: 'Unhappy Landlord'
Aug 21,2013
2 people found
this helpful
I have used Lenwells to let properties for several years and the customer service of their \'management\' team has gone from bad to worse, to the end where it is less hassle for me to manage the properties myself. I would;d NEVER use ...
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Was this helpful? Yes
Aug 10,2013
Minithumbdown
By: 'Silvia'
Aug 10,2013
1 people found
this helpful
When we met them, they were friendly, proactive, open to communication; they replied to all our enquiries almost instantly. When we had to leave the property.... and absolute nightmare. We had to experience their really bad service, their total lack of professionalism, while our deposit ...
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 12 3 36 0 0 0 0 1 5

Agent Fees

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Awards won by Lenwell Property Services

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Milton Keynes
302 South Row, Milton Keynes MK9 2FR
(4)
Office 1
2 West Street, Dunstable LU6 1SX
(8)
Office 1
168 Wellingborough Road, Northampton NN1 4DU
(1)
show all branches (5)
Office 2
8 Wellington Street, Luton LU1 2QH
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Office 4
103 High Street, Bedford MK40 1NE
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