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No description available.
Apr 24,2017
Minithumbdown
By:
Apr 24,2017
0 people found
this helpful
Dear current and future tenants here is a plea for you to avoid Leaders agency. * please read on.... "All our staff live in the local area, meaning they remain in touch with all the latest developments in the property market and are able to advise you accordingly. The branch works with all the latest industry legislation and guidelines in mind, so you can have complete confidence in its operations. Most importantly of all, you can be assured of a warm and friendly welcome fr...
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Comment on agent fees
awful
Was this helpful? Yes
Apr 13,2017
Minithumbdown
By:
Apr 13,2017
0 people found
this helpful
The let itself wasn't bad but trying to get a deposit back is like sucking blood out of a stone. They are obstructive and do not answer any e-mails. We had to fight quite hard to get deposit back and although the majority has been returned some is still outstanding for reasons that our out of our hands.For their poor way of dealing with our queries I would never rent or buy a property from Leaders again....
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Was this helpful? Yes
Apr 10,2017
Minithumbdown
By:
Apr 10,2017
0 people found
this helpful
Avoid this lot like the plague.... All estate agents have a tendency to lie, but this bunch really do exceed all expectations in a negative way. I am a sitting tenant in a property (not let or managed by leaders) and unfortunately our private landlord has to sell, which they are doing through Leaders. It would appear that because we are tenants they feel they can call us and TELL us when they are doing viewings, and when I have the nerve to complain I am told that I am rude, uncooperative and...
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Was this helpful? Yes
Apr 06,2017
Minithumbup
By:
Apr 06,2017
0 people found
this helpful
Unbelievably awful service and maintenance! I moved into a property with Leaders 6 months' ago. I was given the keys (no one to show me where the bin store, electricity metre, storage units was), within hours i discovered a pest infestation of silverfish and immediately told the property manager. It took 3.5 months for them to get pest control over. The boiler not only broke but had a fire which fortunately burnt itself out, however, could have been far worse. I have now been waiting nearly 6...
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Comment on agent fees
Very high considering they do nothing to earn them!
Was this helpful? Yes
Apr 05,2017
Minithumbdown
By:
Apr 05,2017
0 people found
this helpful
Do not use Leaders!! Try *another agent further down the road. I have used Leaders for the previous two properties I have rented in Portsmouth and had very similar experiences. They do offer a good variety of properties but take my advice and avoid them, they are the worst stereotype of untrustworthy unscrupulous estate agents. Leaders just want your money and don't care how they get it. 14 Balliol Rd - Promised that the property would be re-decorated prior to moving in this was not done. When ...
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Was this helpful? Yes
Apr 03,2017
Minithumbdown
By:
Apr 03,2017
2 people found
this helpful
Our experience with this agent and the landlord of the property can only be described as Dickensian. The entire period of our tenancy was miserable. I WOULD NEVER RECOMMEND THIS COMPANY....
read full review
Comment on agent fees
I have no idea what good service I paid for.
Was this helpful? Yes
Mar 29,2017
Minithumbup
Rebecca Wood
By:
Mar 29,2017
0 people found
this helpful
Absolutely fantatsic service. Cant fault thhe lovely staff in particular Rebecca and the 2 lovley girls at Pride park. They could not of done enough to help me, so polite and professional. I must of called Rebecca over 10 times in one day and she was always so cheery and helpful. Kept me informed every step of the way and as I work full time she made the whole process so easy for me. Definatley would recommend them to everyone. Thank you so so much Rebecca and the gfirls for making the proce...
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Comment on agent fees
Good worth every penny
Was this helpful? Yes
Mar 27,2017
Minithumbup
Kerrie
By:
Mar 27,2017
0 people found
this helpful
Both Emily and Kerrie were the most responsive and helpful from the beginning of my search for a property. However, I have to credit Kerrie for all her help with insuring that my son and I secured our lovely flat. Kerrie went beyond the call of duty and that extra 10 miles, as we had difficult and unusual circumstances. Thanks so much for all your help....
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Was this helpful? Yes
Mar 24,2017
Minithumbdown
By:
Mar 24,2017
6 people found
this helpful
I wish it were possible to give 0 rating as 1 seems too generous. I have been a tenant of Leaders Kenilworth branch since November 2016 and so far my experience has been extremely negative. So far, Leaders have misinformed me on numerous occasions about the particulars of the property (examples include ongoing noisy construction next door, failure to provide supporting documentation on demand, absence of Internet access in the property at the time when I moved in, they even tried to coerce me in...
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Was this helpful? Yes
Mar 24,2017
Minithumbup
By:
Mar 24,2017
0 people found
this helpful
The staff here at the aston branch where very professional and very helpfull. From the first point of contact they responded to my situation quickly as im on a strict timetable to move into the town. Within an hour of my first viewing they started to process my application and a week later i have a nice property. Big thanks to everyone here ie jackie , harry and all of the staff who have made my move as smoothly as possible. Massive thanks and great service...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2017
Minithumbup
Ashley Gleeson
By:
Mar 23,2017
0 people found
this helpful
Ashley has been an amazing agent, helping me through the process and being very available on the phone. He isn't overbearing or pushy and has been positive, not cheesy. He is sincere which goes very far. Both Megan and Bradley have also been polite, helpful and cheery. They have all helped hugely with the stress of moving house. I will definitely be using Leaders Southampton if i move again....
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Comment on agent fees
Average
Was this helpful? Yes
Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
Leaders in Faringdon are a great crew. They managed my flat in Faringdon extremely well. As a "remote" landlady it was very important to have someone whom I could trusts D Lisa and the crew stepped up to the mark every time. Thanks to all of you for your support over the years....
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Comment on agent fees
Good value.
Was this helpful? Yes
Mar 13,2017
Minithumbup
Turner Reynolds
By:
Mar 13,2017
0 people found
this helpful
Turner helped me through the process of selling a property let with Leaders, which was owned by a close relative who had recently passed away, The sale was achieved smoothly and all through the process Turner was sensitive to the nature of the sale and conducted himself in a friendly and professional way and his market knowledge was first class. I followed his advice and we achieved the desired sale....
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Comment on agent fees
As this was an Executors Sale I thought the fees were fare.
Was this helpful? Yes
Mar 12,2017
Minithumbdown
By:
Mar 12,2017
0 people found
this helpful
Our property was vacated in December 2016 and left in a very poor state. It was very obvious that inspections had either not been made or the person visiting the house was blind. Carpets were filthy, walls were disgusting and dirty and the tenants decided to entertain next doors cat! Property Manager Matthew Madeley rarely returned phone calls, and we were forced to pay Leaders money to replace carpets which he assured us we would get this back when the work was completed. We haven't seen ...
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Comment on agent fees
Paid for service never received, rip-off!
Was this helpful? Yes
Mar 06,2017
Minithumbdown
By:
Mar 06,2017
0 people found
this helpful
I dont recommend the agency 'Leaders'. We rented house with the agency. I really like the cleanliness house. I'm stickler. When I led the house was very clean. I clean all thinks, windows, walls and more. On putting the keys agency had no objections. However, the agency did not want to pay a deposit. I wrote a lot of e-mails, I lost a lot of time. I was a lawyer. After several months, I have paid a deposit, but not entirely. I needed the money, so I agreed to a smaller deposit. I feel ...
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Was this helpful? Yes
Mar 05,2017
Minithumbdown
Turner Reynolds
Debbie Keyte
By:
Mar 05,2017
1 people found
this helpful
I bought through leaders and had to deal with Turner... from the outset, he was awful... attitude stank, lazy, didn't do anything unless I shouted at him... when I did shout at him he invited me to pull out of my purchase... every single interaction was just horrendous... I even complained to his manager Debbie as he had moaned about me to a third party as well as an appalling attitude. She assured me that I would no longer have to deal with him, that was not the case, he still replied to my em...
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Comment on agent fees
Don't know I didn't employ them
Was this helpful? Yes
Mar 04,2017
Minithumbdown
By:
Mar 04,2017
1 people found
this helpful
This agent put me and my family in danger!!!! Left us with a deadly gas boiler that was rigged because landlord would replace part..horrible to deal with !!!!don't do repairs!!!! Laugh at you on the phone!!!! They are truly awful!!!! Beware! !!!! Beware!!!! Beware!!!!! There a disgrace and belch while you speak to them on the phone!!!! They stink!!!!...
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Comment on agent fees
Will charge you for somthing if they can!!!!!
Was this helpful? Yes
Feb 24,2017
Minithumbdown
By:
Feb 24,2017
3 people found
this helpful
Took our £503 admin fee, filled out all the forms, was told I was successful and the property was off the market. Great, gave notice to my current landlord. Then get a phone call telling me as my work is contract work the want twelve months rent up front, that's £11,400! Said I don't have it so they then said my application was unsuccessful and they would be keeping the £503 admin fee!...
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Comment on agent fees
Atrocious!
Was this helpful? Yes
Feb 16,2017
Minithumbdown
By:
Feb 16,2017
1 people found
this helpful
Rented flat with them, excessive agency fees, no reference check carried out despite being charged, flat in disrepair on check in, check in inventory was photocopy of check out inventory and back th me and landlord charged. Branch manager stated this was unjustified complaint. In future would recommend anyone but...
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Comment on agent fees
Terrible, very high for no service. Exactly why the government should do more and sooner
Was this helpful? Yes
Feb 09,2017
Minithumbdown
By:
Feb 09,2017
4 people found
this helpful
Useless staff never there bad costumer service they just promise a call back to solve a problem I had with my deposit which am still waiting for I will never again use them or recommend them to anyone...
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Was this helpful? Yes
Feb 04,2017
Minithumbdown
By:
Feb 04,2017
4 people found
this helpful
Avoid like the plague - I first went with Leaders in 2015 when I moved into Brighton. So unhelpful.. waited for 4 hours to even get the paperwork signed.. never got an inventory check in report, there was black mould in the bedroom. With almost every other day receiving emails and voicemail re something that they had a problem with. Anyway, decided to rent another property through them after a few more months at the other flat - all fine once you enquire with them, really helpful and want to g...
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Comment on agent fees
BAD
Was this helpful? Yes
Feb 02,2017
Minithumbdown
By:
Feb 02,2017
2 people found
this helpful
Experience of Leaders Derby has been appauling. Staff have failed to undertake condition property reports, failed to set up monthly direct debits and have outright lied when dealing with queries. We will be reporting them to property regulations. I would avoid and encourage feedback to be published through social media sites to warn other potential landlords and tenants....
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Comment on agent fees
No comment
Was this helpful? Yes
Jan 31,2017
Minithumbdown
By:
Jan 31,2017
1 people found
this helpful
Absolutely appalling service from the manchester branch, they lost two sets of keys to our apartment, have left us without fire alarms for more than a month and a leaking washing machine, but can not get in to fix as the keys are lost. Will be moving out as soon as possible....
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Comment on agent fees
Ridiculously expensive, keep increasing our rent every few months after telling us it would only be yearly and charges £90 every 6 months to renew our contract.
Was this helpful? Yes
Jan 30,2017
Minithumbdown
By:
Jan 30,2017
1 people found
this helpful
Appalling (lack of) service. Calls weren't responded to and fobbed off when repairs needed doing, and when they finally got around to it, charged for it. Demanded inspections without sufficient notice and refused to schedule these at a convenient time. Rude and unhelpful....
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Comment on agent fees
Extortionate
Was this helpful? Yes
By: Adam Hills
Jan 31, 2017
View all comments (1)
Dear Kitten169, Thank you for supplying your review. I am concerned to hear of your experience with the Worthing branch and as Branch Manager would like to investigate this for you. Please can you email me directly with the concerning property address. Kind Regards Adam Hills ...
Jan 27,2017
Minithumbdown
By:
Jan 27,2017
4 people found
this helpful
Hopefully this will help respective tenants/landlords...avoid avoid avoid. I have been in a property for 4 years and previously was dealt with by IMS. Leaders took over around 2 years ago. I have never reported a problem previously but I had a leak in my sink and rang them so it could be replaced. This was reported in November 2016 and we are now at the end of January and it has still not been replaced. In that time, I have been promised phone calls that were never returned. I have had 3 diff...
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Was this helpful? Yes
Jan 23,2017
Minithumbdown
Hardeep Gill
By:
Jan 23,2017
3 people found
this helpful
AVOID AVOID AVOID Decided to serve notice after i willingly stood through a new kitchen get fitted in good faith. I would not recommend picking this agent....
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Comment on agent fees
Bad. Very expensive.
Was this helpful? Yes
Jan 21,2017
Minithumbdown
By:
Jan 21,2017
3 people found
this helpful
Only after your money. They rarely get back to you when you have issues. Stay away from them if your sanity is important to you. I have been living with a faulty boiler from the very first day I moved in. I am considering all legal options at the moment....
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Comment on agent fees
High fees to do nothing significant.
Was this helpful? Yes
Dec 30,2016
Minithumbdown
By:
Dec 30,2016
2 people found
this helpful
Incompetent management team and staff...they have absolutely no clue how to look after tenants. Leaders Manchester do not care at all as long as your paying your rent ...l have personally had promises made by leaders staff consecutively. I have complained an email to whom l thought was head office the person l specifically complained about rang me... I have never heard this to happen l work in a fairly large organisation and the person being complained about do not deal with the complaint. Overa...
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Comment on agent fees
No president l was made to pay £28 referencing fees some staff are telling me it's 23 some staff are telling me they have never heard of the charge.
Was this helpful? Yes
Dec 23,2016
Minithumbdown
By:
Dec 23,2016
2 people found
this helpful
Rented a flat in central Brighton from them for 4 years . I knew they had a poor reputation locally but having never had issues with letting agents in the past, I was prepared to give them a shot. They are very professional in your immediate dealings with them, bordering on nice but scratch the surface and their service is below the minimum you should really expect. Over the 4 years there were three issues that we had to communicate with them regularly on - a constantly faulty washing machine...
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Comment on agent fees
Comparatively with the rest of their local market, they are high.
Was this helpful? Yes
Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
Steve took charge of our house purchase about 2/3 of the way through and did so to distinction, returning calls and finding out reasons for delay and ensuring things were resolved in the manner that was required. He was very personable and positive and made the process less stressful. Excellent job....
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
470 21 310 148 2 1 1 1 19 13

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Individual Branch Awards

Gosport, PO12 1DU

Surbiton, KT6 4QR

Sutton, SM2 6LE

Southampton, SO14 3FH

Beckenham, BR3 1AN

Burgess Hill, RH15 9DE

Chichester, PO19 1BA

Cranleigh, GU6 8AU

East Croydon, CR0 6PQ

Eastleigh, SO50 5LA

Fareham, PO16 0LG

Fleet, GU51 3BL

Guildford, GU1 3BJ

Haywards Heath, RH16 3AL

Horsham, RH12 1EU

Hove, BN3 2EB

Kingston upon Thames, KT1 1SF

Reigate, RH2 7BG

Rustington, BN16 3NN

Walton On Thames, KT12 1BY

Waterlooville, PO7 7EX

Winchester, SO23 8RY

Portsmouth, PO2 9DE

London, SE23 3HA

Southampton, SO15 2AE

Southampton, SO31 7EH

Dorking, RH4 1QT

Redhill, RH1 1RX

Worthing, BN11 1EG

Brighton, BN1 2AD

Portsmouth, PO5 3LS

London, SE13 6BG

Aldershot, GU11 1JX

Bracknell, RG12 1DZ

Firm rankings



Firm Widgets

My widgets

Aldershot
114 Victoria Road, Aldershot GU11 1JX
(7)
Ashton-in-Makerfield Wigan
2 Millingford Grove,, Wigan WN4 9BA
(2)
Basingstoke
26 Winchester Street, Basingstoke RG21 7DZ
(7)
show all branches (84)
Beckenham
73 High Street, Beckenham BR3 1AN
(5)
Bitterne
363 Bitterne Road, SO18 5RR
(3)
Bracknell
81 High Street, Bracknell RG12 1DZ
(22)
Brighton Marina
18 Waterfront, Brighton Marina Village, Brighton BN2 5WA
(0)
Bromley
20-21 Church Road, Bromley BR2 0EG
(9)
Burgess Hill
13 Station Road, Burgess Hill RH15 9DE
(18)
Cambridge
140 Hills Road, Cambridge CB2 8PB
(4)
Chester
30 Lower Bridge St,, Chester CH1 1RS
(1)
Chichester
3 Northgate, Chichester PO19 1BA
(28)
Cirencester
Northway House East, Cirencester GL7 2QY
(4)
Crainleigh
Britannia House, 133 High Street, Cranleigh GU6 8AU
(9)
Crawley
61 High Street, Crawley RH10 1BQ
(5)
Croydon
312 High Street, Croydon CR0 1NG
(13)
Derby
11-12 Cornmarket, Derby, Derby DE1 1QH
(6)
Dorking
280 High Street, Dorking RH4 1QT
(11)
East Croydon
57 Lower Addiscombe Road, East Croydon CR0 6PQ
(8)
East Grinstead
121 - 123 London Road, East Grinstead RH19 1EN
(5)
Eastbourne
31 South Street, Eastbourne BN21 4UP
(2)
Eastbourne - BN21 4TR
22 Grove Road, Eastbourne BN21 4TR
(1)
Epsom
6 East Street, Epsom KT17 1HH
(7)
Fareham
7 Westquay House 20 West Street, Fareham PO16 0LG
(11)
Faringdon
16 Market Place, Faringdon SN7 7HP
(6)
Fiveways
290 Ditchling Road, Brighton BN1 6FJ
(4)
Fleet
183 Fleet Road, Fleet GU51 3BL
(16)
Forest Hill
9-13 The Facade, Devonshire Road, London SE23 3HA
(93)
godalming
86 High Street, Godalming GU7 1DU
(5)
Gosport
124 High Street, Gosport PO12 1DU
(34)
Great Northern
227 Deansgate, Manchester M3 4EN
(3)
Guildford
229 High Street, Guildford GU1 3BJ
(17)
Hamble
The Old Post Office, Southampton SO31 4HA
(0)
Haywards Heath
32 The Broadway, Haywards Heath RH16 3AL
(9)
Hedge End - Southampton
1 Freegrounds Road, Southampton SO30 0HG
(0)
Horsham
18a Market Square, Horsham RH12 1EU
(21)
Horsham
18a Market Square, Horsham RH12 1EU
(3)
Hove
98 Church Road, Hove BN3 2EB
(18)
Ipswich
Friars House Ground Floor 2 Falcon Street, Ipswich IP1 1SL
(4)
Kingston
49 Fife Road, Kingston upon Thames KT1 1SF
(38)
Leaders Eastleigh
12 High Street, Eastleigh SO50 5LA
(11)
Leaders Sarisbury Green
178 Bridge Road Sarisbury Green, Southampton SO31 7EH
(1)
Leaders Southampton
13 London Road, Southampton SO15 2AE
(13)
Leatherhead
8 North Street, Leatherhead KT22 7AW
(0)
Lewisham
17 Lewis Grove, London SE13 6BG
(21)
Littlehampton
86 High Street, Littlehampton BN57 5DX
(4)
Nailsworth
7 Fountain Street, Nailsworth GL6 0BL
(1)
North Laine
28 New Road, Brighton BN1 1UG
(5)
Ocean Village
Canute Castle, Canute Road, Southampton SO14 3FH
(16)
Office 1
140 Bath Road, Cheltenham, GL53 7NG
(2)
Office 10
5/7 Selsdon Road, Croydon CR2 6PU
(0)
Office 11
4 Bell Street, Reigate RH2 7BG
(0)
Office 15
Columbia House Columbia Drive, Worthing BN13 3HD
(0)
Office 16
5 Crendon Street, Hemel Hempstead HP13 6LE
(1)
Office 17
50 London Road, St Albans AL1 1NG
(0)
Office 18
4 Hinton Road, Bournemouth BH1 2EE
(1)
Office 19
154A High Street, Bournemouth BH15 1DN
(0)
Office 34
61 High Street, Bognor Regis PO21 1RY
(2)
Office 6
14 North Cross Street, Gosport PO12 1BE
(4)
Port Solent Marina - Portsmouth
10 The Boardwalk, Portsmouth PO6 4TP
(0)
Portsmouth
132-134 London Road, Portsmouth PO2 9DE
(19)
Redhill
45-47 High Street, Redhill RH1 1RX
(9)
Reigate
4 Bell Street, Reigate RH2 7BG
(12)
Rustington
25 Church Road , Rustington BN16 3NN
(48)
Sarisbury Green
178 Bridge Road, Sarisbury Green, Southampton SO31 7EH
(11)
Sevenoaks
67 London Road, Sevenoaks TN13 1AU
(5)
Southampton
13 London Road, Southampton SO15 2AE
(22)
Southsea
45 Osborne Road , Portsmouth PO5 3LS
(19)
Southsea - Portsmouth
45 Osborne Road, Portsmouth PO5 3LS
(0)
Sovereign Harbour
3B Harbour Quay, Sovereign Harbour, Eastbourne BN23 5QF
(0)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(2)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(0)
Stroud
29 Lansdown, Stroud GL5 1B
(2)
Surbiton
19-21 Claremont Road, Surbiton KT6 4QR
(16)
Sutton
2-4 Mulgrave Road, Sutton SM2 6LE
(50)
Tetbury
3 Church Street, Tetbury GL8 8JG
(0)
walton-on-thames
46 High Street, Walton On Thames KT12 1BY
(22)
waterlooville
55-59 London Road, Waterlooville PO7 7EX
(50)
Western Road, Brighton
119-120 Western Road, Brighton BN1 2AD
(54)
weybridge
45 Baker Street, Weybridge KT13 8AE
(5)
Winchester
Exchange Square, 27 Jewry Street, Winchester SO23 8RY
(15)
Woking
6 Chertsey Road, Woking GU21 5AB
(6)
Worthing
2 Connaught Buildings Chapel Road, Brighton BN11 1BA
(1)
Worthing
53 Chapel Road, Worthing BN11 1EG
(10)

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