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No description available.
Nov 30,2016
Minithumbdown
By:
Nov 30,2016
4 people found
this helpful
Advice for tenants of properties managed by this company: Email responses: If a yes/no response - expect at least 2 days and to have to chase them up with a phone call. If for a more detailed response with issues - expect to have to call them as they won't reply unless emailing branch manager. If for you to make a payment - expect instant response. Requesting repairs or replacements: Getting a contractor - expect to have to chase contractors yourself and no matter what the issue,...
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Comment on agent fees
Terrible. For service provided I'd be expecting to be paid by them for having to endure their incompetence.
Was this helpful? Yes
By: Jerónimo
Dec 01, 2016
View all comments (1)
They are the worst company and people on Earth. I was living in the UK for 4 years and they are the worst experience I ever had so far. They only want the money no matter the way they get it.....
Nov 28,2016
Minithumbdown
By:
Nov 28,2016
1 people found
this helpful
We have moved in to our little cottage and after 7 days we are still without a working shower and t.v. areial. We are apparently 'not a priority'. We both have physical jobs and it is outrageous that after spending a ridiculous amount on agents fees that they have not met their side of the agreement. We are young and they have not taken us seriously. Appalled....
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Comment on agent fees
Appalling. Especially with the service received.
Was this helpful? Yes
Nov 17,2016
Minithumbdown
By:
Nov 17,2016
2 people found
this helpful
The lack of communication from this office is ridiculous. First of all, they never bothered to send me the check-out report until I called to ask for an update, despite the inspection being done 6 days prior. When I did receive the report, there was nothing regarding any deductions that will need to be made. I sent an email asking for an update on this too and this was ignored. The next day I called the office and was told I needed to agree to the discrepancies (they didn't mention this on ...
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Was this helpful? Yes
Nov 11,2016
Minithumbdown
By:
Nov 11,2016
0 people found
this helpful
Derby Borrowash branch Worst letting agency ever. They are rude they do not care at all about tenants after you paid the massive fee. They let me move in a disgusting, filthy, dirty house that was a health hazard without any warning or assistance. Not even an apology after complaining. After 9 month I want to leave the property, 3 month to early and was told that my 1 week old mail will be dealt with when they have time as the people who terminated in the agreed time are served first. Not custo...
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Comment on agent fees
They take fees and dont do the work at all. The inspection report was so bad and missed so much that a blind person must have looked at the property
Was this helpful? Yes
Nov 11,2016
Minithumbdown
By:
Nov 11,2016
1 people found
this helpful
When its about rent/backgroundcheck/finalising the property /paying of bills/ they know how to contact you through emails/mails/letters/text messages. But when you have issues, they forget all means of communication and rely on just calling for which you should always be available otherwise you have missed your chance. 2 months and they couldnt replace my kitchen extractor fan. After multiple request they tell me that they are continuously in touch with the landlord but nothing seems to work....
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Comment on agent fees
Bad- High fees and misleading
Was this helpful? Yes
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
Excellent service from initial enquiry through to completion and collection keys. Staff are lovely, professional and helpful .Process is seamless and easy - I just want to add that the key thing that I felt was over and above other letting agents was the absolute clarity on costs involved right from the beginning....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 06,2016
Minithumbdown
By:
Nov 06,2016
2 people found
this helpful
Dreadful agency who take tenants absolutely for granted. High costs for referencing; maing new contracts. Sending eviction/termination letters by mistake.Apology? No. Also rhey refuse to give references to other agencies unless you first give formal notice that are leaving....
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Comment on agent fees
Reference fees are high and unavoidable. If you pay 6 months up front (7.5 months if you include the deposit) you still have to pay £60 each time you renew the contract.
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Thanks to Chris for all his help and assistance to facilitate the sale of my sons flat, without his intervention the sale would have failed. His professionallism and his pleasant manner are a credit to Leaders team at Eastbourne....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2016
Minithumbdown
By:
Oct 30,2016
3 people found
this helpful
Leaders agents are rude disrespectful and full of self importance . Park on other people's properties and when asked to move the just say 'these things happen ' !!! traipse prospective clients through gardens that have nothing to do with the property that is being let . Maybe someone needs to spend some money * and send the on a people skills course...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 27,2016
Minithumbdown
By:
Oct 27,2016
2 people found
this helpful
Disgusting... All they do is steal your money they don't care the lives that they're distroying in the middle....is absolutely disgusting. They won't even reply to enquires and when there's a problem they wont tell you nothing they will go behind your back. Thanks leaders I have no house and no money thanks to you. AVOID THIS AGENCY!...
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Comment on agent fees
More robbery
Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Good Service, Efficient and Helpful, On hand with relevant information when needed. In regular communication about moving details and setting up utilities details....
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Was this helpful? Yes
Oct 11,2016
Minithumbdown
By:
Oct 11,2016
5 people found
this helpful
Extremely poor service for the money I am paying them every month. My issues with them cover two pages of A3 paper over the last 3 years so I won't start going into the details but they are numerous. I'm sure my tenant also has a list of issues as long as her arm. They lie and deny all mistakes and do not take responsibility for errors. Now I have had enough of the poor management of my property and wanting to leave and move to a professional company I find I have to pay a months rent plu...
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Comment on agent fees
Average charges but high considering what they have actually done to manage my property over the last 3 years (or not as the case is)
Was this helpful? Yes
Oct 06,2016
Minithumbdown
By:
Oct 06,2016
2 people found
this helpful
Well moving in was great although the fees were expensive for a flat where it was just introductory! The problems began when moving out! Not asking premission to come for viewings all the time! Once moved out deposit hasn't been returned and they lie on the phones tbh Wendy hasn't got a Scooby doo what she is talking about she makes it up as she goes along! They keep blaming my landlady for delays in returning deposit when I was copied in the email to them confirming please return deposit. ...
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Comment on agent fees
Agents feed are £210 each and let's be honest all I did was full in a form. They asked my employer to confirm me and that was it so a bit mugged off at the beginning!
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
3 people found
this helpful
From a landlord's perspective; just awful. Reading the last 20 reviews here (all 1 star) kinda sums up my experience. Poor communication; never anyone available to take calls, no responses or returned messages, missed appointments with potential tenants, and their attempt at marketing/advertising consisted of a (poorly constructed) rightmove ad. They're competitors are laughing at them!! We have 6 properties with Leaders, Cambridge... soon to be zero! Other associates have reported similar st...
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Comment on agent fees
You get what you pay for
Was this helpful? Yes
Oct 03,2016
Minithumbdown
By:
Oct 03,2016
1 people found
this helpful
The TDS states that after your tenancy your deposit should be released within 10 days, well, it took 3 months. I placed a court money claim on the internet and eventually they were forced to pay £60 extra for the claim cost. I emailed them lots of times and even called them trying to find out why they were keeping my money. They always said 'my boss is not here' and excuses like that. If it wasn't enough, I had 4 really bad experiences with this agency ending up in extra costs due to their...
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Was this helpful? Yes
Sep 27,2016
Minithumbdown
By:
Sep 27,2016
3 people found
this helpful
Dangerously incompetent. Having used them for almost 3 years, they managed to fail at every hurdle in frankly dangerous ways. When I initially walked into their office to sign the contract for a new property, the first warning sign was when one of the "agents" was involved in a screaming match on the phone, insisting that they were not a rag-tag outfit of cowboys. The following few hours convinced me that the mystery caller was right. I was due to move into the property on Friday, but ...
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Comment on agent fees
Fee's are standard.
Was this helpful? Yes
Sep 23,2016
Minithumbdown
By:
Sep 23,2016
3 people found
this helpful
Simply rude and disrespectful. I went to see a house for rent and they *showed me the house swore they were going to call me back even if the landlord was not interested in me as a tenant. Guess what? Of course they didn't call back and I had to see online that the house has now been rented. Is it really that difficult to call back or even spend 20 seconds to send an email? I will never use their BAD "service" again. Just disgraceful....
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Comment on agent fees
Bad
Was this helpful? Yes
Sep 13,2016
Minithumbdown
By:
Sep 13,2016
4 people found
this helpful
I have had nothing but aggro from the first day we moved in to the property.briefly incomplete inventory,staff always unavailable or in meeting when you want them, always to be told they will ring back which they don't, always chasing them, the contractors they use are all cowboys & when you have an issue leaders get them to ring direct - they refer to the customer as "mate",i was sent a quotation by mistake once & you should have seen the inflated prices quoted & they got ...
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Comment on agent fees
extremely high
Was this helpful? Yes
Aug 31,2016
Minithumbdown
By:
Aug 31,2016
3 people found
this helpful
One of the worst unprofessional letting agents. My advise, dont go for them. They rob you without providing proper service...
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Comment on agent fees
They rob you at every step
Was this helpful? Yes
Aug 23,2016
Minithumbdown
By:
Aug 23,2016
4 people found
this helpful
Worst agents about very rude in person and on the phone. Failed to get repairs done in the 7 years of renting the same house and after saying they would help find us a new place we did not get any help at all. I would never suggest this company to anyone no matter how desperate they are. NOT WILLING TO HELP IN ANY WAY....
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Was this helpful? Yes
Aug 23,2016
Minithumbdown
By:
Aug 23,2016
6 people found
this helpful
I would avoid this agent at all costs. (Writing from an ex-tenant's perspective. Staff are rude, arrogant and unfriendly and, when we announced we would no longer be renting, they pretty much acted as though we were a supply of cash which was now obsolete. They called us repeatedly with ridiculous questions about the property (such as whether it has a sky dish and how to operate the locks). They then proceeded to charge us for THEIR cleaners to re-clean the property which we had already paid to ...
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Was this helpful? Yes
Jul 02,2016
Minithumbdown
By:
Jul 02,2016
4 people found
this helpful
Terrible experience with this agency - did not keep us updated on our offer or subsequent move, gave us incorrect details multiple times and when unbelievably rude. The experience was so poor we moved letting agencies and luckily the landlord subsequently moved agencies so we could still rent the property....
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Comment on agent fees
Average
Was this helpful? Yes
Jun 07,2016
Minithumbup
By:
Jun 07,2016
6 people found
this helpful
We rented an unfurnished house and they just did their inventory on the day of our move in date. They told us that the house was professionally cleaned but did not pass according to their standard. I argued that they should have done this a week before our move in date and they only gave us the key to the house at 4pm on the start of our move in date. The agent said that we could move in and see if we are ok with the cleanliness of the house but if not, they can ask the landlord to have it clean...
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Comment on agent fees
BAD
Was this helpful? Yes
May 31,2016
Minithumbdown
By:
May 31,2016
10 people found
this helpful
Awful service. AVOID. These guys lied to me about prospective tenants, and have shown complete and utter disrespect and unprofessionalism....
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Was this helpful? Yes
May 19,2016
Minithumbdown
By:
May 19,2016
8 people found
this helpful
I lost my time with them,rude and unfriendly agent. Moreover she has discredited my job to falsely...I am very disappointed and never more I will turn to this agency....
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 15,2016
Minithumbdown
By:
Apr 15,2016
10 people found
this helpful
I reported some plumbing issues to Leaders. Initially they denied that they (fully) managed the flat. Once they had a 'better look' at their records, they arranged for Angela to call me. I explained the problem and a plumber was promised. Two weeks later the problem remained !!! Very lazy ad unprofessional. I am being very generous giving this one star...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Leaders
Apr 20, 2016
View all comments (1)
Hello there, we are sorry to hear you have had a bad experience. We are really keen to look into this for you, but will need some more details on the property you are referring to as well as your name and contact email. Please can you email us or contact the branch directly so that we can investigate further. Many thanks.....
Apr 12,2016
Minithumbdown
By:
Apr 12,2016
8 people found
this helpful
I asked several times exactly what costs/fees I had to pay before trying to progress and they said £200 or a similar price check-in fees and £99 checkout for cleaning and what not... So I agreed, prepared everything to move in, handed my notice to my private landlord, and went to sign the tenancy just to find out that actually I had to pay £11/m extra for insurance or they won't give me the keys. During the checkout also they sent me a pack which asked for "professional&qu...
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Comment on agent fees
VERY BAD
Was this helpful? Yes
Mar 28,2016
Minithumbdown
By:
Mar 28,2016
11 people found
this helpful
Incredibly unprofessional and unreasonable agent. Only interested in money they can make from tenants, no interest in the fact that this is someone's home. They unilaterally changed moving in date after agreeing with me. When My partner move din with me, they insisted on increasing the rent and issuing a new contract with new fees - my choices were to move out and settle the remainder of the contract or agree to the requirement. I call them "Leaders in Looting". I appreciate that...
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Was this helpful? Yes
Mar 25,2016
Minithumbdown
By:
Mar 25,2016
10 people found
this helpful
The facade is decieving. The old adage never judge a book by its cover, still holds true. Especially, when it comes to Leaders. But not in a good way. If you believe the brand name, high street presence and the modern look of it's agencies is an indication of good quality, think again. This is the shoddiest letting agent that I have had the displeasure of letting a property with for 2.5 years. For a start, it is obvious that they do not consider tenants to be customers. Their primary obligat...
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Comment on agent fees
Bad. Real bad. They don't even tell you what the fees are for.
Was this helpful? Yes
Feb 29,2016
Minithumbdown
By:
Feb 29,2016
8 people found
this helpful
I'm very disappointed with leaders customer service. I've called to enquire about property advertised to rent through the Walton on Thames branch and once to the weybridge branch. The first time I contacted them I received no response to my telephone enquiry, so ok maybe they lost my number? I chased them up and again received no response. As I was passing their branch in Walton I decided 'ok third time lucky perhaps' maybe a visual presence would receive a better response. I was received but ag...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
468 18 305 127 2 1 0 0 19 13

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Individual Branch Awards

Gosport, PO12 1DU

Surbiton, KT6 4QR

Sutton, SM2 6LE

Southampton, SO14 3FH

Beckenham, BR3 1AN

Burgess Hill, RH15 9DE

Chichester, PO19 1BA

Cranleigh, GU6 8AU

East Croydon, CR0 6PQ

Eastleigh, SO50 5LA

Fareham, PO16 0LG

Fleet, GU51 3BL

Guildford, GU1 3BJ

Haywards Heath, RH16 3AL

Horsham, RH12 1EU

Hove, BN3 2EB

Kingston upon Thames, KT1 1SF

Reigate, RH2 7BG

Rustington, BN16 3NN

Walton On Thames, KT12 1BY

Waterlooville, PO7 7EX

Winchester, SO23 8RY

Portsmouth, PO2 9DE

London, SE23 3HA

Southampton, SO15 2AE

Southampton, SO31 7EH

Dorking, RH4 1QT

Redhill, RH1 1RX

Worthing, BN11 1EG

Brighton, BN1 2AD

Portsmouth, PO5 3LS

London, SE13 6BG

Aldershot, GU11 1JX

Bracknell, RG12 1DZ

Firm rankings



Aldershot
114 Victoria Road, Aldershot GU11 1JX
(7)
Basingstoke
26 Winchester Street, Basingstoke RG21 7DZ
(7)
Beckenham
73 High Street, Beckenham BR3 1AN
(5)
show all branches (80)
Bitterne
363 Bitterne Road, SO18 5RR
(3)
Bracknell
81 High Street, Bracknell RG12 1DZ
(22)
Brighton Marina
18 Waterfront, Brighton Marina Village, Brighton BN2 5WA
(0)
Bromley
20-21 Church Road, Bromley BR2 0EG
(9)
Burgess Hill
13 Station Road, Burgess Hill RH15 9DE
(18)
Cambridge
140 Hills Road, Cambridge CB2 8PB
(3)
Chichester
3 Northgate, Chichester PO19 1BA
(28)
Cirencester
Northway House East, Cirencester GL7 2QY
(4)
Crainleigh
Britannia House, 133 High Street, Cranleigh GU6 8AU
(9)
Crawley
61 High Street, Crawley RH10 1BQ
(5)
Croydon
312 High Street, Croydon CR0 1NG
(12)
Derby
11-12 Cornmarket, Derby, Derby DE1 1QH
(1)
Dorking
280 High Street, Dorking RH4 1QT
(11)
East Croydon
57 Lower Addiscombe Road, East Croydon CR0 6PQ
(8)
East Grinstead
121 - 123 London Road, East Grinstead RH19 1EN
(5)
Eastbourne
31 South Street, Eastbourne BN21 4UP
(2)
Eastbourne - BN21 4TR
22 Grove Road, Eastbourne BN21 4TR
(1)
Epsom
6 East Street, Epsom KT17 1HH
(7)
Fareham
7 Westquay House 20 West Street, Fareham PO16 0LG
(11)
Faringdon
16 Market Place, Faringdon SN7 7HP
(5)
Fiveways
290 Ditchling Road, Brighton BN1 6FJ
(3)
Fleet
183 Fleet Road, Fleet GU51 3BL
(16)
Forest Hill
9-13 The Facade, Devonshire Road, London SE23 3HA
(93)
godalming
86 High Street, Godalming GU7 1DU
(5)
Gosport
124 High Street, Gosport PO12 1DU
(33)
Great Northern
227 Deansgate, Manchester M3 4EN
(1)
Guildford
229 High Street, Guildford GU1 3BJ
(17)
Hamble
The Old Post Office, Southampton SO31 4HA
(0)
Haywards Heath
32 The Broadway, Haywards Heath RH16 3AL
(9)
Hedge End - Southampton
1 Freegrounds Road, Southampton SO30 0HG
(0)
Horsham
18a Market Square, Horsham RH12 1EU
(21)
Horsham
18a Market Square, Horsham RH12 1EU
(3)
Hove
98 Church Road, Hove BN3 2EB
(18)
Ipswich
Friars House Ground Floor 2 Falcon Street, Ipswich IP1 1SL
(2)
Kingston
49 Fife Road, Kingston upon Thames KT1 1SF
(37)
Leaders Eastleigh
12 High Street, Eastleigh SO50 5LA
(11)
Leaders Sarisbury Green
178 Bridge Road Sarisbury Green, Southampton SO31 7EH
(1)
Leaders Southampton
13 London Road, Southampton SO15 2AE
(11)
Leatherhead
8 North Street, Leatherhead KT22 7AW
(0)
Lewisham
17 Lewis Grove, London SE13 6BG
(20)
Littlehampton
86 High Street, Littlehampton BN57 5DX
(2)
Nailsworth
7 Fountain Street, Nailsworth GL6 0BL
(1)
North Laine
28 New Road, Brighton BN1 1UG
(5)
Ocean Village
Canute Castle, Canute Road, Southampton SO14 3FH
(15)
Office 1
140 Bath Road, Cheltenham, GL53 7NG
(2)
Office 10
5/7 Selsdon Road, Croydon CR2 6PU
(0)
Office 11
4 Bell Street, Reigate RH2 7BG
(0)
Office 15
Columbia House Columbia Drive, Worthing BN13 3HD
(0)
Office 16
5 Crendon Street, Hemel Hempstead HP13 6LE
(1)
Office 17
50 London Road, St Albans AL1 1NG
(0)
Office 18
4 Hinton Road, Bournemouth BH1 2EE
(1)
Office 19
154A High Street, Bournemouth BH15 1DN
(0)
Office 34
61 High Street, Bognor Regis PO21 1RY
(2)
Office 6
14 North Cross Street, Gosport PO12 1BE
(4)
Port Solent Marina - Portsmouth
10 The Boardwalk, Portsmouth PO6 4TP
(0)
Portsmouth
132-134 London Road, Portsmouth PO2 9DE
(19)
Redhill
45-47 High Street, Redhill RH1 1RX
(9)
Reigate
4 Bell Street, Reigate RH2 7BG
(12)
Rustington
25 Church Road , Rustington BN16 3NN
(48)
Sarisbury Green
178 Bridge Road, Sarisbury Green, Southampton SO31 7EH
(11)
Sevenoaks
67 London Road, Sevenoaks TN13 1AU
(5)
Southampton
13 London Road, Southampton SO15 2AE
(22)
Southsea
45 Osborne Road , Portsmouth PO5 3LS
(18)
Southsea - Portsmouth
45 Osborne Road, Portsmouth PO5 3LS
(0)
Sovereign Harbour
3B Harbour Quay, Sovereign Harbour, Eastbourne BN23 5QF
(0)
Stroud
29 Lansdown, Stroud GL5 1B
(2)
Surbiton
19-21 Claremont Road, Surbiton KT6 4QR
(16)
Sutton
2-4 Mulgrave Road, Sutton SM2 6LE
(50)
Tetbury
3 Church Street, Tetbury GL8 8JG
(0)
walton-on-thames
46 High Street, Walton On Thames KT12 1BY
(22)
waterlooville
55-59 London Road, Waterlooville PO7 7EX
(50)
Western Road, Brighton
119-120 Western Road, Brighton BN1 2AD
(52)
weybridge
45 Baker Street, Weybridge KT13 8AE
(4)
Winchester
Exchange Square, 27 Jewry Street, Winchester SO23 8RY
(15)
Woking
6 Chertsey Road, Woking GU21 5AB
(6)
Worthing
2 Connaught Buildings Chapel Road, Brighton BN11 1BA
(1)
Worthing
53 Chapel Road, Worthing BN11 1EG
(9)

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