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No description available.
Jan 15,2018
Minithumbdown
By: 'Stuart Mc'
Jan 15,2018
0 people found
this helpful
Leaders Lettings when you are a new tenant appear on the surface to be good in terms of arranging viewings, starting a tenancy and moving in. However, with hindsight this is a ploy to extract whatever they can from you in fees and charges. Once you are a tenant their customer service disappears, they are rude, unprofessional and unhelpful. When your tenancy ends Leaders will try every possible backhanded method of extracting yet more in their overpriced and unnecessary fees, coupled with their a...
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Comment on agent fees
Absolute Rip Off
Was this helpful? Yes
Jan 12,2018
Minithumbup
Rachael clarke
By: 'Linda'
Jan 12,2018
0 people found
this helpful
Rachael was very friendly and positive. Her assessment of the property being very saleable was spot on as we had 11 viewings immediately the house went on the market. She kept me informed throughout and I would recommend her highly....
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Comment on agent fees
The fee was quite acceptable.
Was this helpful? Yes
Jan 11,2018
Minithumbup
By: 'BM'
Jan 11,2018
0 people found
this helpful
The worst company I have ever dealt with. Rented a property from them for two years and had nothing but trouble. Unorganised and rude staff that don't care at all about their customers. Made the mistake of trying to rent another flat with them recently because I liked the properties - travelled up from London to Brighton and they cancelled them on the day despite knowing the properties couldn't be viewed the day before I came up. Shameful....
read full review
Comment on agent fees
Rip off
Was this helpful? Yes
Jan 09,2018
Minithumbdown
By: 'Will'
Jan 09,2018
0 people found
this helpful
We booked a viewing. They failed to put it in their calendar, so, despite having confirmed at 9.00am on the morning of the booking that we were going to be shown round the property, they didn't have anyone there at noon to show us round. No worries, we said, rearranging for next week. They failed to put it in their calendar yet again. Absolutely staggering incompetence; I suspect they hire their staff purely based on coin tosses or something....
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Was this helpful? Yes
Jan 03,2018
Minithumbup
By: 'Judy'
Jan 03,2018
0 people found
this helpful
Very helpful from start to finish. Leaders were recommended by a friend who has used them for years. They explained the process very clearly, and were transparent about the pros and cons of being a landlord. They found us excellent tenants very quickly, and they've stayed in our flat for 3 years so far....
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Comment on agent fees
We had cheaper quotes from other agents, but found that a lot of agents tried to quote a cheap management fee then add on lots of extras. We felt we got good value for money.
Was this helpful? Yes
Jan 02,2018
Minithumbup
Jonathan Wilson
By: 'David Bagnall'
Jan 02,2018
0 people found
this helpful
Initially, our sale was handled by Michael; I feel Michael misled us somewhat and advised us poorly in that the initial evaluation was way too high and generated little interest - he was also unreliable in returning phone calls and also failed to notify us when a potential buyer pulled out of the sale; we were contacted the day Michael finished with the company by the manager to tell us this. We then spent about a month being handled by 3 different agents which wasn't ideal. Then we were gi...
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Comment on agent fees
Reasonable Fees - very much as expected.
Was this helpful? Yes
Jan 02,2018
Minithumbdown
By: 'C'
Jan 02,2018
2 people found
this helpful
Absolute joke of a company with outrageous fees. We went with them because the flat we viewed was perfect for us. Three of us rented in 2 rooms, and a year later one of us has left and another wants to move it. For a new person to be added to the contract, they demand that all three of us pay Β£400 EACH for them to change one name. That's Β£1,200 for a single name change. After being told it's just the process they have to follow and they don't like doing it (sure..) we are moving...
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Comment on agent fees
Astronomical...
Was this helpful? Yes
Dec 31,2017
Minithumbdown
Debbie Ciesnik
By: 'S Mahroof'
Dec 31,2017
0 people found
this helpful
Beware of renting out with this company. They and the landlords whom we rented from on Pagehurst road are trying to get us to pay for everything that would be considered wear and tear and are even accusing us of stealing a lawnmower just because their inventory guy couldn't be bothered to go into the shed relying instead on old inventory photos. They have laid claim to all of our deposit (over Β£2000) and added more to it. My advice please don't have anything to do with them. We wer...
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Comment on agent fees
Extortionate and God help you if you’re late with the rent.
Was this helpful? Yes
Dec 18,2017
Minithumbup
Annie Meakin
By: 'Missy'
Dec 18,2017
0 people found
this helpful
Great service by all the team, friendly and professional, Annie really helped me. Nice to communicate with caring and understanding agents. Made a stressful time of moving home manageable....
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Comment on agent fees
Very Good
Was this helpful? Yes
Dec 06,2017
Minithumbdown
By: 'Kayleigh'
Dec 06,2017
7 people found
this helpful
I'm leaving a 1* review because 0 stars wasn't an option. Unreliable property management and some incredibly rude staff who don't care about their tenants....
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Was this helpful? Yes
Dec 05,2017
Minithumbup
By: 'Paul'
Dec 05,2017
0 people found
this helpful
Dear Gina, I really appreciate your time and effort to retrieve these stats and send them to me as quickly as you did. Thank you very much for your efforts over this. Yours sincerely REVIEW I asked for a list of the work carried out on my behalf by Leaders' contractors in the last two years. This task was carried out very quickly by Gina Sloman. I applaud her skill, diligence and precision. Thanks Gina...
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Was this helpful? Yes
Nov 29,2017
Minithumbdown
By: 'Gabrieli'
Nov 29,2017
9 people found
this helpful
This company will seem reasonable until you vacate your property. They will then use the check out report as a money extortion opportunity by making up examples of where the property hasn't been "sufficiently cleaned" . In our case this was despite the fact that as tenants we had spent a significant amount of money ourselves to ensure that the place was professionally cleaned and had receipts to prove it. The so called inventories will seek to place all responsibility on to the te...
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Was this helpful? Yes
Nov 23,2017
Minithumbdown
By: 'Not happy landlady'
Nov 23,2017
10 people found
this helpful
Shocking lack of service. I pay to have my property fully managed but I have to get involved and get problems solved myself. Phone calls are not returned, complaints emails are ignored, quotes are not provided and when they are provided they are extortionate. My tenant is equally unhappy with their service as she reports issues that are unresolved until she contacts me, which begs the question why on earth am I paying for?...
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Comment on agent fees
Expensive for little work and contract very expensive to get out of, probably wise of them because nobody will stay when they've experienced how bad they are!
Was this helpful? Yes
Nov 22,2017
Minithumbup
By: 'Sadie Gibson'
Nov 22,2017
0 people found
this helpful
Our property has been Let and Managed By Leaders and former agents since 2011, we have always enjoyed good service and support , any resolution of tenant issues being promptly dealt with. I would like, in particular, to commend the unstinting efforts of Michelle Beadle for the dedication and resourcefulness that she brings to her job,when coupled to her customer relations skills, she is an exemplar of good practice Sadie Gibson....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 20,2017
Minithumbup
Ryan
Chris
By: 'Grumpy'
Nov 20,2017
0 people found
this helpful
Ryan and Chris ,dealt with our sale professionally and they are the best estate agents in Kingston would recommend them...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Braybrooke'
Nov 17,2017
0 people found
this helpful
Very pleasant and efficient, certainly know their market and i think it makes a big difference that they specialise on just property letting. Thank you Sophie you have been lovely to deal with....
read full review
Comment on agent fees
very good
Was this helpful? Yes
Nov 16,2017
Minithumbdown
By: 'Deb'
Nov 16,2017
4 people found
this helpful
Disgusting place to rent from. Mold in property failed to tell us and then when we move out are totally unreasonable and will screw you over for what they can get out of you. DEFINITELY WILL NOT BE RECOMMENDING TO ANYONE....
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Was this helpful? Yes
Nov 13,2017
Minithumbup
By: 'Henry Jacobsen'
Nov 13,2017
0 people found
this helpful
I have been using Leaders since they took over from Faulkners. I have found the staff totally professional and if there are any problems they are very quick at informing me. There back up team of maintenance staff are just as good. They manage to rent out my property very quickly when the sitting tenant had given notice. Recommend Leaders to anyone in the Milton Keynes area....
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Comment on agent fees
Good now they have reduced them for me
Was this helpful? Yes
Nov 10,2017
Minithumbup
Selwyn Pacheco
By: 'Hamed'
Nov 10,2017
1 people found
this helpful
I think the process to get a new flat with Leaders went really smooth because of their dedicated team ... thanks...
read full review
Comment on agent fees
I think the agents fees is consistent with the market demand
Was this helpful? Yes
Oct 31,2017
Minithumbdown
By: 'Anonym'
Oct 31,2017
4 people found
this helpful
Unprofessional in all aspects of letting management. They do not tackle safety issues as they rise, but wait to be notified when it is too late... I don't understand how this company can stay in business and charge the highest letting fees in town....
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Was this helpful? Yes
Oct 30,2017
Minithumbup
By: 'Exceptional service - highly recommend'
Oct 30,2017
0 people found
this helpful
I bought my home through Leaders in London Road. After discussing my requirements with Mark he found my perfect home. The whole process was flawless and he helped me every step of the way. The service they provide is exceptional, all the staff are very friendly and helpful. I would highly recommend Leaders in London Road...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 26,2017
Minithumbup
By: 'Ann James'
Oct 26,2017
0 people found
this helpful
As a landlord I have been with a Leaders for some years. They became my agents when the one I had been with sold out and I was just told that Leaders would be looking after my properties. At first I was not happy. I had not been involved in this decision and, at the time, I had never heard of them. I met with staff at leaders and I was very impressed with everything I saw and heard. They appeared to be very professional though I was still concerned about the service I would receive compared wit...
read full review
Comment on agent fees
The fees forvthiscagent were good.
Was this helpful? Yes
Oct 24,2017
Minithumbdown
By: 'H'
Oct 24,2017
5 people found
this helpful
Truly Awful. Avoid at all costs. Unreasonable fees, unreasonable deposit deductions, terrible treatment of tenants, impossible to get hold of....
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Comment on agent fees
Ridiculous.
Was this helpful? Yes
Oct 16,2017
Minithumbup
By: 'mark'
Oct 16,2017
0 people found
this helpful
Thank u for the leaders team in colchester. Also want say thank to rhys bartlett for help me get property. He was very helpful and made the all process of getting property very easy for me. I very happy at my property - thank rhy and the colchester leaders team....
read full review
Comment on agent fees
The agent fees are fine,
Was this helpful? Yes
Oct 09,2017
Minithumbup
By: 'Keith'
Oct 09,2017
0 people found
this helpful
Relocated to Bedford from Scotland. Agency were really helpful in showing around property. Supportive throughout the process and have been quick to respond to any questions/queries. Can't be happier....
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Was this helpful? Yes
Oct 06,2017
Minithumbup
Turner Reynolds
By: 'A Silver'
Oct 06,2017
0 people found
this helpful
We have just recently brought a house through leaders, I was so worried as I've heard that "buying your 1st home" is one of the most stressful things, to my surprise this has been so easy, our mortgage man and Turner have dealt with all of this and we just had updated phone calls while we were waiting, the staff at leaders have been so helpful and prompt with everything I couldn't fault them in anyway and I would defiantly recommend them....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 06,2017
Minithumbdown
Hema
By: 'HR'
Oct 06,2017
7 people found
this helpful
It is such an awful experience with the Leaders Bournemouth Lettings and Property management team. Letting agent manages all communications between the tenant and landlord inclusive of rent transactions. However this team has NO ownership on the refund claims that they are responsible to settle once the tenancy has ended. There has no response whatsoever on my refund for the last 5 months and my emails/phone calls are jus being avoided or ignored. All I was told if try to get hold on them a...
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Was this helpful? Yes
Oct 05,2017
Minithumbdown
By: 'Antonio'
Oct 05,2017
4 people found
this helpful
If you want to rent a flat, do yourself a favor and steer away from this office. I have been renting flats and houses for more than 12 years, 6 of those in the UK and the experience with this branch is definitely the worse of all. This is a long read, but will give you an idea of what to expect with them. It all starts 2 and a half years ago when I move in with my girlfriend, who had been living in their own flat for at least 5 years, right in the moment that Leaders buys the agency she used ...
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Was this helpful? Yes
Sep 29,2017
Minithumbdown
Christine Reed
By: 'KB'
Sep 29,2017
4 people found
this helpful
Disgraceful company. We were tenants for over 6 years managed by Leaders, more importantly, Christine Reed of Leaders Sutton branch. We paid 6 months rent in advance twice a year, on time, everytime. We were never a problem. We treated the house like our own. 6 years on, we finally saved for our own house and agreed with the landlord to leave 1 month early - she agreed to refund us one full month. Christine Reed has been an absolute nightmare to deal with. I have to call 3 times a day, and shes ...
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Was this helpful? Yes
Sep 25,2017
Minithumbup
Lizzy Martin
By: 'Deborah'
Sep 25,2017
0 people found
this helpful
Many thanks to Leaders for finding us a fabulous flat in Ocean Village. Lizzy worked hard arranging viewings, conducting negotiations and kept us fully informed throughout the process. An all round efficient, friendly and professional team....
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
479 24 320 178 6 1 5 1 20 15

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Individual Branch Awards

Gosport, PO12 1DU

Surbiton, KT6 4QR

Sutton, SM2 6LE

Southampton, SO14 3FH

Beckenham, BR3 1AN

Burgess Hill, RH15 9DE

Chichester, PO19 1BA

Cranleigh, GU6 8AU

East Croydon, CR0 6PQ

Eastleigh, SO50 5LA

Fareham, PO16 0LG

Fleet, GU51 3BL

Guildford, GU1 3BJ

Haywards Heath, RH16 3AL

Horsham, RH12 1EU

Hove, BN3 2EB

Kingston upon Thames, KT1 1SF

Reigate, RH2 7BG

Rustington, BN16 3NN

Walton On Thames, KT12 1BY

Waterlooville, PO7 7EX

Winchester, SO23 8RY

Portsmouth, PO2 9DE

London, SE23 3HA

Southampton, SO15 2AE

Southampton, SO31 7EH

Dorking, RH4 1QT

Redhill, RH1 1RX

Worthing, BN11 1EG

Brighton, BN1 2AD

Portsmouth, PO5 3LS

London, SE13 6BG

Aldershot, GU11 1JX

Bracknell, RG12 1DZ


Firm Widgets

My widgets

Aldershot
114 Victoria Road, Aldershot GU11 1JX
(7)
Ashton-in-Makerfield Wigan
2 Millingford Grove,, Wigan WN4 9BA
(1)
Basingstoke
26 Winchester Street, Basingstoke RG21 7DZ
(7)
show all branches (93)
Beckenham
73 High Street, Beckenham BR3 1AN
(5)
Bedford
11 Goldington Road, Bedford MK40 3JY
(2)
Bitterne
363 Bitterne Road, Southampton SO18 5RR
(4)
Bracknell
81 High Street, Bracknell RG12 1DZ
(22)
Brighton Marina
18 Waterfront, Brighton Marina Village, Brighton BN2 5WA
(2)
Bromley
20-21 Church Road, Bromley BR2 0EG
(9)
Burgess Hill
13 Station Road, Burgess Hill RH15 9DE
(18)
Cambridge
140 Hills Road, Cambridge CB2 8PB
(8)
Chester
30 Lower Bridge St,, Chester CH1 1RS
(4)
Chichester
3 Northgate, Chichester PO19 1BA
(28)
Cirencester
Northway House East, Cirencester GL7 2QY
(4)
Colchester
2-4 Head St, Colchester CO1 1NT
(1)
Crainleigh
Britannia House, 133 High Street, Cranleigh GU6 8AU
(9)
Crawley
61 High Street, Crawley RH10 1BQ
(6)
Croydon
312 High Street, Croydon CR0 1NG
(15)
Derby
11-12 Cornmarket, Derby, Derby DE1 1QH
(11)
Dorking
280 High Street, Dorking RH4 1QT
(11)
East Croydon
57 Lower Addiscombe Road, East Croydon CR0 6PQ
(8)
East Grinstead
121 - 123 London Road, East Grinstead RH19 1EN
(5)
Eastbourne
31 South Street, Eastbourne BN21 4UP
(2)
Eastbourne - BN21 4TR
22 Grove Road, Eastbourne BN21 4TR
(1)
Epsom
6 East Street, Epsom KT17 1HH
(7)
Fareham
7 Westquay House 20 West Street, Fareham PO16 0LG
(11)
Faringdon
16 Market Place, Faringdon SN7 7HP
(7)
Fiveways
290 Ditchling Road, Brighton BN1 6FJ
(4)
Fleet
183 Fleet Road, Fleet GU51 3BL
(16)
Forest Hill
9-13 The Facade, Devonshire Road, London SE23 3HA
(94)
godalming
86 High Street, Godalming GU7 1DU
(5)
Gosport
124 High Street, Gosport PO12 1DU
(35)
Great Northern
227 Deansgate, Manchester M3 4EN
(5)
Guildford
229 High Street, Guildford GU1 3BJ
(18)
Hamble
The Old Post Office, Southampton SO31 4HA
(0)
Haywards Heath
32 The Broadway, Haywards Heath RH16 3AL
(9)
Hedge End - Southampton
1 Freegrounds Road, Southampton SO30 0HG
(1)
Horsham
18a Market Square, Horsham RH12 1EU
(24)
Hove
98 Church Road, Hove BN3 2EB
(18)
Huntingdon
7 Rookery Place, Fenstanton, Huntingdon, PE28 9LZ, Aberdeen PE28 9LZ
(0)
Huntingdon
7 Rookery Place, Fenstanton, Huntingdon, PE28 9LZ, Fenstanton PE28 9LZ
(0)
Ipswich
Friars House Ground Floor 2 Falcon Street, Ipswich IP1 1SL
(6)
Kenilworth
1 Warwick Road Kenilworth CV8 1HD, Kenilworth CV8 1HD
(0)
Kenilworth
1 Warwick Road Kenilworth CV8 1HD, Kenilworth CV8 1HD
(0)
Kingston
49 Fife Road, Kingston upon Thames KT1 1SF
(39)
Leaders Eastleigh
12 High Street, Eastleigh SO50 5LA
(11)
Leaders Sarisbury Green
178 Bridge Road Sarisbury Green, Southampton SO31 7EH
(2)
Leaders Southampton
13 London Road, Southampton SO15 2AE
(18)
Leamington Spa
15 Newbold Street, Leamington Spa, CV32 4HN, Leamington Spa CV32 4HN
(0)
Leatherhead
8 North Street, Leatherhead KT22 7AW
(0)
Lewisham
17 Lewis Grove, London SE13 6BG
(22)
Littlehampton
86 High Street, Littlehampton BN57 5DX
(7)
Milton Keynes
47 Alston Dr, Milton Keynes MK13 9HB
(2)
Nailsworth
7 Fountain Street, Nailsworth GL6 0BL
(1)
North Laine
28 New Road, Brighton BN1 1UG
(6)
Norwich
14 St. Georges Street Norwich NR3 1BA, Norwich NR3 1BA
(0)
Ocean Village
Canute Castle, Canute Road, Southampton SO14 3FH
(18)
Office 1
140 Bath Road, Cheltenham, GL53 7NG
(3)
Office 10
5/7 Selsdon Road, Croydon CR2 6PU
(0)
Office 11
4 Bell Street, Reigate RH2 7BG
(0)
Office 15
Columbia House Columbia Drive, Worthing BN13 3HD
(0)
Office 16
5 Crendon Street, Hemel Hempstead HP13 6LE
(1)
Office 18
4 Hinton Road, Bournemouth BH1 2EE
(2)
Office 19
154A High Street, Bournemouth BH15 1DN
(0)
Office 34
61 High Street, Bognor Regis PO21 1RY
(2)
Office 6
14 North Cross Street, Gosport PO12 1BE
(4)
Port Solent Marina - Portsmouth
10 The Boardwalk, Portsmouth PO6 4TP
(0)
Portsmouth
132-134 London Road, Portsmouth PO2 9DE
(19)
Redhill
45-47 High Street, Redhill RH1 1RX
(9)
Reigate
4 Bell Street, Reigate RH2 7BG
(12)
Rustington
25 Church Road , Rustington BN16 3NN
(48)
Sarisbury Green
178 Bridge Road, Sarisbury Green, Southampton SO31 7EH
(11)
Sevenoaks
67 London Road, Sevenoaks TN13 1AU
(5)
Southampton
13 London Road, Southampton SO15 2AE
(24)
Southsea
45 Osborne Road , Portsmouth PO5 3LS
(19)
Southsea - Portsmouth
45 Osborne Road, Portsmouth PO5 3LS
(0)
Sovereign Harbour
3B Harbour Quay, Sovereign Harbour, Eastbourne BN23 5QF
(0)
St Albans
50 London Road, St Albans AL1 1NG
(1)
Stamford
2 Gooches Court , Bath Row, Stamford PE9 2RE
(1)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(4)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(0)
Stroud
29 Lansdown, Stroud GL5 1B
(2)
Surbiton
19-21 Claremont Road, Surbiton KT6 4QR
(16)
Sutton
2-4 Mulgrave Road, Sutton SM2 6LE
(51)
Tetbury
3 Church Street, Tetbury GL8 8JG
(0)
walton-on-thames
46 High Street, Walton On Thames KT12 1BY
(24)
waterlooville
55-59 London Road, Waterlooville PO7 7EX
(50)
Western Road, Brighton
119-120 Western Road, Brighton BN1 2AD
(55)
weybridge
45 Baker Street, Weybridge KT13 8AE
(5)
Winchester
Exchange Square, 27 Jewry Street, Winchester SO23 8RY
(15)
Woking
6 Chertsey Road, Woking GU21 5AB
(6)
Worthing
2 Connaught Buildings Chapel Road, Brighton BN11 1BA
(1)
Worthing
53 Chapel Road, Worthing BN11 1EG
(12)


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