Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estat Read full description...Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

“41 days to get our rent deposit back!...”

Feb 15,2019
Minithumbdown
By: 'Cathy'
Feb 15,2019
1 people found
this helpful
I wouldn't normally go to the effort to write a review but I wouldn't want anybody else to experience the same stess and upset we did. Mid-tenancy our property was taken over by Leaders, whom immediately (for no good reason) put the rent up. During ...
read full review
Comment on agent fees
Increased our rent for no apparent reason
Was this helpful? Yes

“Unprofessional, Rude stuff...”

Feb 14,2019
Minithumbdown
By: 'Mina31Grosvenor'
Feb 14,2019
1 people found
this helpful
Unprofessional staff, to point out Ms.Lara Redman, who when asked a question went off the rails. Very unprofessional, the worst customer service I've ever experienced. Her manager, enabling poor customer service, by not investigating the reported rudeness. Their fees are extortionate, yes, but being ...
read full review
Comment on agent fees
Extortionate!
Was this helpful? Yes

“The most helpful staff ever...”

Feb 14,2019
Minithumbup
By: 'Bayrak'
Feb 14,2019
0 people found
this helpful
I rented a property at Hove 10 days ago. It was really difficult for me to rent a property when I was in an another country but with the help of the amazing staff of Leaders Hove it became more easier. Especially there is a gentleman ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Hollie was great!...”

Feb 12,2019
Minithumbup
By: 'Susana'
Feb 12,2019
0 people found
this helpful
My experience with Leaders was a positive one. Hollie Jenman was my point of contact and she was superb, always friendly, polite and patient esconded quickly to all queries &issues. At the end of the tenancy the landlord was being difficult but Hollie managed the ...
read full review
Was this helpful? Yes

“Good viewing service...”

Feb 11,2019
Minithumbup
By: 'Steph'
Feb 11,2019
0 people found
this helpful
Alex was extremely professional when showing me around the property. He was informative, considerate and patient, allowing me to take my time when viewing the property. He provided me with a list of the associated fees, as well as other properties of interest....
read full review
Was this helpful? Yes

“Good Customer Service...”

Feb 08,2019
Minithumbup
By: 'RAS Investments Ltd'
Feb 08,2019
0 people found
this helpful
Purchased a flat through Leaders in Littlehampton. Grace was very helpful in respect of providing information and also in getting loose ends tidied up quickly and efficiently....
read full review
Was this helpful? Yes

“Very good...”

Feb 08,2019
Minithumbup
By: 'Rebekah'
Feb 08,2019
0 people found
this helpful
Julie and Michelle were both very helpful in getting paperwork done as well as being friendly and happy to help....
read full review
Was this helpful? Yes

“Very nice and efficient...”

Feb 06,2019
Minithumbup
By: 'Marcia and Nelson'
Feb 06,2019
0 people found
this helpful
James was great with us. Very nice, efficient and helpful all the time! He was always available to help us and clarify our doubts! Very easy going team! Thanks!...
read full review
Comment on agent fees
The fees could be smaller but all agencies do the same. The good thing is the no deposit option!
Was this helpful? Yes

“VERY DISAPPOINTED!!!...”

Feb 03,2019
Minithumbdown
By: 'Letizia'
Feb 03,2019
1 people found
this helpful
Never on time when I booked for viewing properties and last time have been told to wait that someone was coming shortly and after 25 minutes of waiting in cold weather they changed version saying I have to reschedule the appointment. Not professional service. Definitely I ...
read full review
Was this helpful? Yes

“A Great Team...”

Jan 31,2019
Minithumbup
By: 'Diamond Jane'
Jan 31,2019
0 people found
this helpful
Had an leak in our rented appartment. Leaders very helpful and efficient in dealing with the problem. Found all members of the team to be very professional. A real bonus especially for landlords living overseas....
read full review
Comment on agent fees
Could be lower. We have another property which is fully managed at a lower fee. We dont get charged for renewal of lease of tenants
Was this helpful? Yes

“Excellent service....”

Jan 28,2019
Minithumbup
By: 'Shah Family'
Jan 28,2019
0 people found
this helpful
Ryan and Adam have been amazing in guiding through the sale of my property in very quick time. The whole process was conducted professionally and efficiently. Very pleased....
read full review
Comment on agent fees
Fees were quoted from the very start of the process and satisfactory.
Was this helpful? Yes

“Outstanding Service...”

Jan 25,2019
Minithumbup
By: 'Ellen and Tom'
Jan 25,2019
0 people found
this helpful
Our experience with Nathan and the Leaders team was fantastic. From the moment we explained our situation, Nathan worked hard to help us find what we needed. We managed to find a perfect flat on the same day. We fully recommend Nathan and his team ...
read full review
Comment on agent fees
No issues at all.
Was this helpful? Yes

“Customer Service...”

Jan 22,2019
Minithumbup
By: 'Angie Howard'
Jan 22,2019
0 people found
this helpful
Vicky Harbor is a great agent .She responds immediately and is always 'on the ball'. It makes such a difference when you know you can liaise with someone and the job will get done.Thank you....
read full review
Comment on agent fees
in line with the market
Was this helpful? Yes

“Lettings...”

Jan 22,2019
Minithumbup
By: 'Clive'
Jan 22,2019
0 people found
this helpful
We have rented through Leaders for several years and we have found them to be most helpful. Vicky is our contact at Leaders and she is "on the ball" when it comes to any queries we may have and will deal with them with the ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Great staff...”

Jan 19,2019
Minithumbup
By: 'Michael gliddon'
Jan 19,2019
0 people found
this helpful
Fantastic lady, very helpful and got everything I need sorted efficiently and quickly. No selling tactics just the information which was nice. Overall good experience...
read full review
Comment on agent fees
Pretty standard for Cheltenham
Was this helpful? Yes

“The biggest problem with the way Leaders do business is ......”

Jan 18,2019
Minithumbdown
By: 'Kevin Duff'
Jan 18,2019
11 people found
this helpful
The biggest problem with the way Leaders do business is that they do not consider themselves to be true intermediates between landlord and tenants but instead represent the interests of the landlord only. After all, the landlord is their long-term customer with an endless supply ...
read full review
Comment on agent fees
As others have mentioned in other reviews of them, they also spring ridiculous admin fees on you when you're moving in. Definitely not unique to Leaders but toxic anyway and made more laughable by their refusal to ever actually do their job.
Was this helpful? Yes

“Advice...”

Jan 18,2019
Minithumbup
By: 'Good'
Jan 18,2019
0 people found
this helpful
Spoke to Shayla this morning for some advice on a rental property lovely friendly and very informative. Would highly recommend her....
read full review
Was this helpful? Yes

“Landlady...”

Jan 18,2019
Minithumbup
By: 'Mrs A'
Jan 18,2019
0 people found
this helpful
Excellent service provided by helpful professional staff at the Woodthorpe office. Would highly recommend to use the office especially for lettings...
read full review
Comment on agent fees
Average
Was this helpful? Yes

“Completely useless...”

Jan 14,2019
Minithumbdown
By: 'Gerry'
Jan 14,2019
8 people found
this helpful
As a landlord of a number of years in Weybridge Leaders are by far the worst agents we have come across. We will never use them again. They had to be chased for everything. They do not do even what they contract to do. Avoid ...
read full review
Comment on agent fees
Standard
Was this helpful? Yes

“Mrs satisfied...”

Jan 11,2019
Minithumbup
By: 'Mrs Satisfied'
Jan 11,2019
0 people found
this helpful
I want to say how delighted I was with the great service I was given by Lynn Gates, she was very friendly and knowledgable and helped me move into my lovely new flat. If you are looking to move I would thoroughly recommend...
read full review
Comment on agent fees
They seem the going rate
Was this helpful? Yes

“Flat Purchase...”

Jan 08,2019
Minithumbup
By: 'Steve'
Jan 08,2019
0 people found
this helpful
I wish to express a big thanks to Ryan and Adam for their assistance in what was not a straight forward purchase. Their dedication and determination along with ours lead to good team week....
read full review
Comment on agent fees
N/A - it was a flat purchase.
Was this helpful? Yes

“1st Class Servic...”

Jan 08,2019
Minithumbup
By: 'Donna Shepperson'
Jan 08,2019
0 people found
this helpful
I am delighted to write this review which I don't often do but in this case impressed enough to take the time. My experience with First Luke and then Betty was exceptional, the level of professiolism demonstrated through was very reassuring. Betty was clearly bright, ...
read full review
Comment on agent fees
I felt Leaders were on the expensive side and was suprised at the cost, however it's been a long time since I have moved and leaders were the agents responsible for renting the property I was interested in, so I paid without quibble, I really wanted the property.
Was this helpful? Yes

“Treated well as tenants we were treated well...”

Jan 03,2019
Minithumbup
By: 'The Browns'
Jan 03,2019
0 people found
this helpful
As novices in the rental market we felt that staff at Leaders looked after us pretty well. There were some minor glitches which we felt were probably due to some understaffing. But issues were dealt with speedily and professionally....
read full review
Comment on agent fees
They seemed reasonable
Was this helpful? Yes

“Excellent Service...”

Dec 29,2018
Minithumbup
By: 'M. Simmons'
Dec 29,2018
0 people found
this helpful
Helen and her team have been completely professional throughout our entire dealings with them. Always getting back to us promptly with information about the letting procedure, costs etc and keeping us fully informed about the progress of the references of our prospective tenant. All queries ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“Once bitten...”

Dec 20,2018
Minithumbdown
By: 'Kazz'
Dec 20,2018
11 people found
this helpful
2nd let through Leaders so should have learnt from the 1st time when they tried to charge me £80 to clean the cooker hob, luckily I still had the 'checking in photos' which showed that the hob was cleaner when we left, however they still charged ...
read full review
Was this helpful? Yes

“Lack of Action & Lack of Communication...”

Dec 14,2018
Minithumbdown
By: 'DanMatt'
Dec 14,2018
9 people found
this helpful
Went for a flat viewing 7 weeks ago with Leaders to a property in Media City where there was a mould issue in the bathroom, I was assured multiple times during the viewing this would be sorted before a moving in date and also work to ...
read full review
Was this helpful? Yes

“Stressful from the offset...”

Dec 14,2018
Minithumbdown
By: 'Tom'
Dec 14,2018
9 people found
this helpful
Made the whole process stressful Only after moving in will you find out issues, they often left viewers outside the property for long waits with little information, and they knew little about the property. They don't use any sort of customer relationship management (surprising for ...
read full review
Was this helpful? Yes
By: Sadie
Feb 11, 2019
View all comments (1)
Not a good exprience, do not let you know if a viewing has been cancelled. Do not let you know about new properties on the market even though I have constantly asked waste of time leaders are. ...

“Exceptional service...”

Dec 14,2018
Minithumbup
Jonathan
By: 'RBROWN'
Dec 14,2018
0 people found
this helpful
Jonathan remained professional throughout, he answered all questions honestly and concisely. I feel his interaction with myself and the sellers is a credit to Leaders, without his diligence the sale would likely have faltered....
read full review
Comment on agent fees
Reasonable fee for such an excellent agent
Was this helpful? Yes

“Great service from Michelle...”

Dec 14,2018
Minithumbup
By: 'Richard'
Dec 14,2018
0 people found
this helpful
I had asked another member of Leaders staff in Nottingham but did not get a reply with the info I wanted so I asked Michelle. Her response was immediate and just what I wanted. So thank you Michelle for your kind and quick help...
read full review
Comment on agent fees
I think they are average for letting agents
Was this helpful? Yes

“good service...”

Dec 06,2018
Minithumbup
By: 'Lynda'
Dec 06,2018
0 people found
this helpful
A professional prompt friendly service. They were very informative leaving a detailed information pack. The rental pricing was accurate and competitive....
read full review
Comment on agent fees
Good fees.
Was this helpful? Yes
By: Kirsty Farrow
Dec 13, 2018
View all comments (1)
Thank you very much Lynda for your positive review, ...

ARLA TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
505 37 366 242 21 2 18 4 26 31

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Individual Branch Awards

Milton Keynes, MK13

Chester, CH1

Littlehampton, BN57

Gosport, PO12

Surbiton, KT6

Sutton, SM2

Southampton, SO14

Beckenham, BR3

Burgess Hill, RH15

Chichester, PO19

Cranleigh, GU6

East Croydon, CR0

Eastleigh, SO50

Fareham, PO16

Fleet, GU51

Guildford, GU1

Haywards Heath, RH16

Horsham, RH12

Hove, BN3

Kingston upon Thames, KT1

Reigate, RH2

Rustington, BN16

Walton On Thames, KT12

Waterlooville, PO7

Winchester, SO23

Portsmouth, PO2

London, SE23

Southampton, SO15

Southampton, SO31

Dorking, RH4

Redhill, RH1

Worthing, BN11

Brighton, BN1

Portsmouth, PO5

London, SE13

Aldershot, GU11

Bracknell, RG12


Aldershot
114 Victoria Road, Aldershot GU11 1JX
(7)
Ashton-in-Makerfield Wigan
2 Millingford Grove,, Wigan WN4 9BA
(2)
Beckenham
73 High Street, Beckenham BR3 1AN
(6)
show all branches (95)
Bedford
11 Goldington Road, Bedford MK40 3JY
(3)
Bitterne
363 Bitterne Road, Southampton SO18 5RR
(6)
Bognor Regis
61 High Street, Bognor Regis PO21 1RY
(5)
Bournemouth
4 Hinton Road, Bournemouth BH1 2EE
(7)
Bournemouth
154A High Street, Bournemouth BH15 1DN
(2)
Bracknell
81 High Street, Bracknell RG12 1DZ
(22)
Brighton Marina
18 Waterfront, Brighton Marina Village, Brighton BN2 5WA
(4)
Bromley
20-21 Church Road, Bromley BR2 0EG
(9)
Burgess Hill
13 Station Road, Burgess Hill RH15 9DE
(21)
Cambridge
140 Hills Road, Cambridge CB2 8PB
(23)
Cheltenham
140 Bath Road, Cheltenham GL53 7NG
(7)
Chester
30 Lower Bridge St,, Chester CH1 1RS
(12)
Chichester
3 Northgate, Chichester PO19 1BA
(28)
Cirencester
Northway House East, Cirencester GL7 2QY
(5)
Colchester
2-4 Head St, Colchester CO1 1NT
(4)
Crainleigh
Britannia House, 133 High Street, Cranleigh GU6 8AU
(9)
Crawley
61 High Street, Crawley RH10 1BQ
(6)
Croydon
312 High Street, Croydon CR0 1NG
(15)
Croydon
5/7 Selsdon Road, Croydon CR2 6PU
(0)
Derby
11-12 Cornmarket, Derby, Derby DE1 1QH
(34)
Dorking
280 High Street, Dorking RH4 1QT
(11)
East Croydon
57 Lower Addiscombe Road, East Croydon CR0 6PQ
(8)
East Grinstead
121 - 123 London Road, East Grinstead RH19 1EN
(8)
Eastbourne
31 South Street, Eastbourne BN21 4UP
(2)
Eastbourne - BN21 4TR
22 Grove Road, Eastbourne BN21 4TR
(2)
Epsom
6 East Street, Epsom KT17 1HH
(10)
Fareham
7 Westquay House20 West Street, Fareham PO16 0LG
(12)
Faringdon
16 Market Place, Faringdon SN7 7HP
(9)
Fiveways
290 Ditchling Road, Brighton BN1 6FJ
(4)
Fleet
183 Fleet Road, Fleet GU51 3BL
(16)
Forest Hill
9-13 The Facade, Devonshire Road, London SE23 3HA
(99)
godalming
86 High Street, Godalming GU7 1DU
(5)
Gosport
14 North Cross Street, Gosport PO12 1BE
(4)
Gosport
124 High Street, Gosport PO12 1DU
(38)
Great Northern
227 Deansgate, Manchester M3 4EN
(13)
Guildford
229 High Street, Guildford GU1 3BJ
(20)
Hamble
The Old Post Office, Southampton SO31 4HA
(0)
Haywards Heath
32 The Broadway, Haywards Heath RH16 3AL
(10)
Headington
2 Windmill Rd, Headington OX3 7BX
(1)
Hedge End - Southampton
1 Freegrounds Road, Southampton SO30 0HG
(6)
Hemel Hempstead
5 Crendon Street, Hemel Hempstead HP13 6LE
(1)
Horsham
18a Market Square, Horsham RH12 1EU
(26)
Hove
98 Church Road, Hove BN3 2EB
(19)
Huntingdon
7 Rookery Place, Fenstanton, Huntingdon, PE28 9LZ, Fenstanton PE28 9LZ
(0)
Huntingdon
7 Rookery Place,, Huntingdon PE28 9LZ
(0)
Ipswich
Friars House Ground Floor 2 Falcon Street, Ipswich IP1 1SL
(9)
Kenilworth
1 Warwick Road Kenilworth CV8 1HD, Kenilworth CV8 1HD
(0)
Kenilworth
1 Warwick Road Kenilworth CV8 1HD, Kenilworth CV8 1HD
(0)
Kingston
49 Fife Road, Kingston upon Thames KT1 1SF
(41)
Leaders Eastleigh
12 High Street, Eastleigh SO50 5LA
(11)
Leaders Sarisbury Green
178 Bridge Road Sarisbury Green, Southampton SO31 7EH
(3)
Leaders Southampton
13 London Road, Southampton SO15 2AE
(22)
Leamington Spa
15 Newbold Street, Leamington Spa, CV32 4HN, Leamington Spa CV32 4HN
(4)
Leatherhead
8 North Street, Leatherhead KT22 7AW
(0)
Lewisham
17 Lewis Grove, London SE13 6BG
(23)
Littlehampton
86 High Street, Littlehampton BN57 5DX
(14)
Milton Keynes
47 Alston Dr, Milton Keynes MK13 9HB
(7)
Nailsworth
7 Fountain Street, Nailsworth GL6 0BL
(1)
North Laine
28 New Road, Brighton BN1 1UG
(7)
Norwich
14 St. Georges Street Norwich NR3 1BA, Norwich NR3 1BA
(11)
Nottingham
42 Thackerays Lane, Nottingham NG5 4JD
(6)
Ocean Village
Canute Castle, Canute Road, Southampton SO14 3FH
(22)
Port Solent Marina - Portsmouth
10 The Boardwalk, Portsmouth PO6 4TP
(0)
Portsmouth
132-134 London Road, Portsmouth PO2 9DE
(21)
Redhill
45-47 High Street, Redhill RH1 1RX
(9)
Reigate
4 Bell Street, Reigate RH2 7BG
(0)
Reigate
4 Bell Street, Reigate RH2 7BG
(12)
Rustington
25 Church Road , Rustington BN16 3NN
(48)
Sarisbury Green
178 Bridge Road, Sarisbury Green, Southampton SO31 7EH
(14)
Sevenoaks
67 London Road, Sevenoaks TN13 1AU
(5)
Southampton
13 London Road, Southampton SO15 2AE
(25)
Southsea
45 Osborne Road , Portsmouth PO5 3LS
(19)
Southsea - Portsmouth
45 Osborne Road, Portsmouth PO5 3LS
(0)
Sovereign Harbour
3B Harbour Quay, Sovereign Harbour, Eastbourne BN23 5QF
(1)
St Albans
50 London Road, St Albans AL1 1NG
(5)
Stamford
2 Gooches Court , Bath Row, Stamford PE9 2RE
(8)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(9)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(0)
Stroud
29 Lansdown, Stroud GL5 1B
(6)
Surbiton
19-21 Claremont Road, Surbiton KT6 4QR
(17)
Sutton
2-4 Mulgrave Road, Sutton SM2 6LE
(52)
Tetbury
3 Church Street, Tetbury GL8 8JG
(0)
walton-on-thames
46 High Street, Walton On Thames KT12 1BY
(27)
waterlooville
55-59 London Road, Waterlooville PO7 7EX
(52)
Western Road, Brighton
119-120 Western Road, Brighton BN1 2AD
(56)
weybridge
45 Baker Street, Weybridge KT13 8AE
(8)
Winchester
Exchange Square, 27 Jewry Street, Winchester SO23 8RY
(15)
Woking
6 Chertsey Road, Woking GU21 5AB
(10)
Worcester
31 Foregate St,, Worcester WR1 1EE
(1)
Worthing
2 Connaught Buildings Chapel Road, Brighton BN11 1BA
(1)
Worthing
53 Chapel Road, Worthing BN11 1EG
(13)
Worthing
Columbia House Columbia Drive, Worthing BN13 3HD
(1)


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home