Leaders
3.7/5, 1446 reviews
72% recommended
81% sales valuation accuracy
91% sales fee satisfaction
69% lettings valuation accuracy
54% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 81% 91% £23,200 £2,000,000
Lettings 69% 54% £340 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
527 52 427 303 31 4 26 7 28 41
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA TPOS

“avoid...”

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Jul 14,2020
Minithumbdown
By: 'sharon scanlon'
Jul 14,2020
0 people found
this helpful
Zero communication, they do not care! Very unprofessional & totally untrustworthy . Breached contract by not paying us our rent despite tenant paying them a year in advance. complaints procedure a waste of time!....avoid at all costs you have been warned Leaders Derby!...
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“avoid/avoid & avoid...”

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Jul 14,2020
Minithumbdown
By: 'SAKO NERSESSIAN'
Jul 14,2020
0 people found
this helpful
Let me introduce myself . I was dealing with Leaders in Southampton , Oceanvillage. I am Landlord for last 10 years. I have never come cross such a miserable service like Leaders . I am giving one star only because the system doesn't allow me to give minus 5 stars . ...
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“I have leased a garage for over three years n......”

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Jul 11,2020
Minithumbdown
By: 'Rob Annels'
Jul 11,2020
0 people found
this helpful
I have leased a garage for over three years now, initially with Romans group which subsequently became Leaders. Since they have taken over they have lost my monthly payments, can't locate where they have gone and month after month send the same letter to me. ...
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“We have had two viewings arranged to view a f......”

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Jul 11,2020
Minithumbdown
By: 'Jeremy Horne'
Jul 11,2020
0 people found
this helpful
We have had two viewings arranged to view a flat with Molly - on the first occasion she turned up late and the second time around she didn't even bother coming at all! We left three messages at the office that got ignored and went ...
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“Leaders provided us with a comprehensive and ......”

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Jul 09,2020
Minithumbup
By: 'Elaine Hartfree'
Jul 09,2020
0 people found
this helpful
Leaders provided us with a comprehensive and excellent service. It enabled us to deal with our late parents property swiftly and efficiently, even though there were some difficult administrative issues, ie. no Will. I would like to personally thank Jessica for her help and understanding ...
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“All of the staff at leaders in belper are gre......”

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Jul 07,2020
Minithumbup
By: 'Anthony clarke'
Jul 07,2020
0 people found
this helpful
All of the staff at leaders in belper are great Emma Helen Lucy and Jessie all are so polite and professional they all worked very hard to secure my dream property I couldn't be happier I thoughly recommend that you give leaders a try A ...
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“Excellent service from the team. Contacted ......”

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Jul 07,2020
Minithumbup
By: 'Shelley Hemming'
Jul 07,2020
0 people found
this helpful
Excellent service from the team. Contacted them and arranged a viewing same day for a property. Applied the next day and they went above and beyond to aid us in getting the property and within a small time scale. Highly recommend....
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“5* Ryan...”

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Jul 01,2020
Minithumbup
By: 'Heather Mason-Gransby'
Jul 01,2020
1 people found
this helpful
Just came off the phone speaking to Ryan. He was so helpful and friendly and he made me feel so reassured that we will find the property we're after, even with two cats! Great work (give him a raise 😜)...
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“I have recently re-let my property which had ......”

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Jun 26,2020
Minithumbup
By: 'Marion Wardell'
Jun 26,2020
0 people found
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I have recently re-let my property which had been left in a poor state by the previous tenant. Louise McEvoy dealt with the management of upgrading and Katerina Wallander dealt with the letting. I would like to report that they both gave me excellent service ...
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“Tim Jeurninck was very friendly and gave ama......”

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Jun 26,2020
Minithumbup
By: 'Shayann'
Jun 26,2020
0 people found
this helpful
Tim Jeurninck was very friendly and gave amazing customer service. Thank you for being extremely helpful! And helping us move into our beautiful flat!...
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“Absolutely shocking and no protection of tenants...”

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Jun 25,2020
Minithumbdown
By: 'Deana Howlett'
Jun 25,2020
1 people found
this helpful
All the way through my tenancy with these guys they have been terrible. Unable to track payments that have been made through their own website, full biased with the landlady even though she has proven on a regular basis to be unreliable and has caused ...
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“I have been impressed with Leaders in Haywards Heath who ......”

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Jun 24,2020
Minithumbup
By: 'Matt M'
Jun 24,2020
0 people found
this helpful
I have been impressed with Leaders in Haywards Heath who despite a pandemic have been easy to deal with, informative and have made the whole process a lot easier. Gail has been our point of contact and I couldn't fault the service received....
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“Absolutely disgusted with this company. Avoid......”

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Jun 22,2020
Minithumbdown
By: 'Matt'
Jun 22,2020
2 people found
this helpful
Absolutely disgusted with this company. Avoid avoid avoid! We said we wanted the property and were waiting for them to come back with the next steps only to find out on Rightmove that they had gone behind our back and let agreed the property despite ...
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By: Enj
Jun 24, 2020
View all comments (1)
It happened also to us, we are the 1st who viewed the property. We tell them we want, they ask info about us then they said they gonna call late afternoon, but we wait wait wait wait no call or mail. We tried to mail them and said wait for the decision. Just and advice, we understood if you choose a tenant it’s your right but you must to tell to other tenant that u choose already so at list we are not waiting for nothing...????????? ...

“Would recommend Mya :)...”

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Jun 16,2020
Minithumbup
By: 'paige fayers'
Jun 16,2020
1 people found
this helpful
Can not express how helpful and lovely Mya has been. She has been helpful friendly and available at all times :) she has answered any questions I have had and managed to find the exact property I was looking for within hours. Can’t thank or ...
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“The staff are very helpful and highly recomme......”

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Jun 12,2020
Minithumbup
By: 'Frank'
Jun 12,2020
0 people found
this helpful
The staff are very helpful and highly recommend, they help you out with any situation and are very quick to respond to you back...
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“Avoid at all costs! Faye Rowland has been our......”

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Jun 12,2020
Minithumbdown
By: 'Mark Leivers'
Jun 12,2020
3 people found
this helpful
Avoid at all costs! Faye Rowland has been our property manager and we've had nothing but rude and unhelpful service. They don't fix problems unless you chase them for months, even then most problems will continue to be ignored. They have also owed us money ...
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“They take your details for an application and......”

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Jun 07,2020
Minithumbdown
By: 'Armaan Khalid'
Jun 07,2020
4 people found
this helpful
They take your details for an application and then 3 days later after chasing them they tell you they have given the property to someone else. This has happened TWICE now. Don’t waste ur time with these unprofessionals....
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“Property management and letting through Leaders...”

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Jun 05,2020
Minithumbup
By: 'Jackie Gandhi'
Jun 05,2020
0 people found
this helpful
We have been renting our apartment in Eastbourne with Leaders for 7 years now. After a long let they have just managed a refurbishment for us between tenants and the property is now looking fab again. And despite COVID a new tenant is moving in today. ...
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“If there was a minus star I would give that o......”

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May 30,2020
Minithumbdown
By: 'Christie'
May 30,2020
0 people found
this helpful
If there was a minus star I would give that one! Guys be careful if you approach leaders no matter how beautiful the property you are looking may be! I paid a deposit for a property that I decided to rent, The agent was talking ...
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“BEWARE!...”

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May 20,2020
Minithumbdown
By: 'James'
May 20,2020
2 people found
this helpful
AVOID this letting agency at all costs. Wife and I dealt with an improper boiler for two years before it was changed. Part of this was the landlord and part of this was Leaders. They sent out terrible workers to try and fix the boiler. ...
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“Couldn’t of asked for an easier process. Espe......”

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May 14,2020
Minithumbup
By: 'Isabella'
May 14,2020
0 people found
this helpful
Couldn’t of asked for an easier process. Especially in such a difficult time! Sophie was always there to answer my questions and was more than helpful. The process was so easy and we had the keys within 3 weeks. Very professional!...
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“Chloe Copestake...”

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May 12,2020
Minithumbup
By: 'Leon Grobbelaar'
May 12,2020
0 people found
this helpful
Chloe Copestake was very helpful during this very difficult time (Lockdown). Chloe answered all my questions and I was handed the keys on the day she said I'll be able to move in. Thanks again Chloe for all your help....
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“I'm a landlord. Leaders has took my money wit......”

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May 11,2020
Minithumbdown
By: 'Liony Beesley'
May 11,2020
2 people found
this helpful
I'm a landlord. Leaders has took my money without my concern! I recieved rent income £560 last month and this month only £406? Where all the rest? The actual rent income £625. Very bad service from start. Never spoken with the same people every time I have any ...
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“I would make it zero stars if I couldBecaus......”

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May 06,2020
Minithumbdown
By: 'mckinnoe@hotmail.com'
May 06,2020
1 people found
this helpful
I would make it zero stars if I could Because of COVID-19 we have reduced the rental owed by our tenants by 20% as they have been furloughed. We will not be claiming this money back from the tenants. Leaders continue to charge us as Landlords ...
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“Seems like landlords agent, not good for Tena......”

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May 01,2020
Minithumbdown
By: 'prasanth'
May 01,2020
0 people found
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Seems like landlords agent, not good for Tenants. We had some issues and Leaders were supporting Landlord without proper investigation even though we explained the issue many many times....
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“By far the most professional person I have ha......”

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Apr 29,2020
Minithumbup
By: 'CK'
Apr 29,2020
0 people found
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By far the most professional person I have had dealings with. Always on hand to help with the problems I may have....
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“Massive big thanks to Adam ! He got me into m......”

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Apr 24,2020
Minithumbup
By: 'Richard Beck-Esson'
Apr 24,2020
0 people found
this helpful
Massive big thanks to Adam ! He got me into my new property within a few days. When I moved into the property, there was no electric in the meter and I did not have any information on how to top up. I contacted Adam during ...
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“WORST LETTING AGENT EVER STAY FAR AWAY!!!!...”

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Apr 22,2020
Minithumbdown
By: 'Holly Gregson'
Apr 22,2020
2 people found
this helpful
Shocking service from start to finish, staff misinform you with incorrect information, rude staff and manager, reported issues never dealt with promptly, data protection breach where my personal number was given out to numerous different contractors when I gave my notice to the property without ...
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“They hold your deposit longer than they should...”

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Apr 17,2020
Minithumbdown
By: 'Luis Ponce'
Apr 17,2020
2 people found
this helpful
17 days after getting the report back from the end of tenancy check-out inspection where nothing detected was tenants responsibility and we still haven’t received the deposit back... 8 days ago we received an email from the TDS that the money had been released by Leaders ...
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“Terrible experience from start to finish – avoid using Leaders...”

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Apr 09,2020
Minithumbdown
By: 'Stephen Down'
Apr 09,2020
2 people found
this helpful
My wife and I rented a 3 bedroom property in Hove with Leaders in 2019. Our entire interaction and experience with the Property Management Team and the property itself was appalling and extremely stressful throughout our tenancy. Here were our main issues: • The Property Management team. The ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Leaders

Individual Branch Awards

Littlehampton, BN57

Milton Keynes, MK13

Chester, CH1


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