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No description available.
Nov 23,2017
Minithumbdown
By: 'Not happy landlady'
Nov 23,2017
0 people found
this helpful
Shocking lack of service. I pay to have my property fully managed but I have to get involved and get problems solved myself. Phone calls are not returned, complaints emails are ignored, quotes are not provided and when they are provided they are extortionate. My tenant is equally unhappy with their service as she reports issues that are unresolved until she contacts me, which begs the question why on earth am I paying for?...
read full review
Comment on agent fees
Expensive for little work and contract very expensive to get out of, probably wise of them because nobody will stay when they've experienced how bad they are!
Was this helpful? Yes
Nov 22,2017
Minithumbup
By: 'Sadie Gibson'
Nov 22,2017
0 people found
this helpful
Our property has been Let and Managed By Leaders and former agents since 2011, we have always enjoyed good service and support , any resolution of tenant issues being promptly dealt with. I would like, in particular, to commend the unstinting efforts of Michelle Beadle for the dedication and resourcefulness that she brings to her job,when coupled to her customer relations skills, she is an exemplar of good practice Sadie Gibson....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 20,2017
Minithumbup
Ryan
Chris
By: 'Grumpy'
Nov 20,2017
0 people found
this helpful
Ryan and Chris ,dealt with our sale professionally and they are the best estate agents in Kingston would recommend them...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Braybrooke'
Nov 17,2017
0 people found
this helpful
Very pleasant and efficient, certainly know their market and i think it makes a big difference that they specialise on just property letting. Thank you Sophie you have been lovely to deal with....
read full review
Comment on agent fees
very good
Was this helpful? Yes
Nov 16,2017
Minithumbdown
By: 'Deb'
Nov 16,2017
2 people found
this helpful
Disgusting place to rent from. Mold in property failed to tell us and then when we move out are totally unreasonable and will screw you over for what they can get out of you. DEFINITELY WILL NOT BE RECOMMENDING TO ANYONE....
read full review
Was this helpful? Yes
Nov 13,2017
Minithumbup
By: 'Henry Jacobsen'
Nov 13,2017
0 people found
this helpful
I have been using Leaders since they took over from Faulkners. I have found the staff totally professional and if there are any problems they are very quick at informing me. There back up team of maintenance staff are just as good. They manage to rent out my property very quickly when the sitting tenant had given notice. Recommend Leaders to anyone in the Milton Keynes area....
read full review
Comment on agent fees
Good now they have reduced them for me
Was this helpful? Yes
Nov 10,2017
Minithumbup
Selwyn Pacheco
By: 'Hamed'
Nov 10,2017
1 people found
this helpful
I think the process to get a new flat with Leaders went really smooth because of their dedicated team ... thanks...
read full review
Comment on agent fees
I think the agents fees is consistent with the market demand
Was this helpful? Yes
Oct 31,2017
Minithumbdown
By: 'Anonym'
Oct 31,2017
2 people found
this helpful
Unprofessional in all aspects of letting management. They do not tackle safety issues as they rise, but wait to be notified when it is too late... I don't understand how this company can stay in business and charge the highest letting fees in town....
read full review
Was this helpful? Yes
Oct 30,2017
Minithumbup
By: 'Exceptional service - highly recommend'
Oct 30,2017
0 people found
this helpful
I bought my home through Leaders in London Road. After discussing my requirements with Mark he found my perfect home. The whole process was flawless and he helped me every step of the way. The service they provide is exceptional, all the staff are very friendly and helpful. I would highly recommend Leaders in London Road...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 26,2017
Minithumbup
By: 'Ann James'
Oct 26,2017
0 people found
this helpful
As a landlord I have been with a Leaders for some years. They became my agents when the one I had been with sold out and I was just told that Leaders would be looking after my properties. At first I was not happy. I had not been involved in this decision and, at the time, I had never heard of them. I met with staff at leaders and I was very impressed with everything I saw and heard. They appeared to be very professional though I was still concerned about the service I would receive compared wit...
read full review
Comment on agent fees
The fees forvthiscagent were good.
Was this helpful? Yes
Oct 24,2017
Minithumbdown
By: 'H'
Oct 24,2017
2 people found
this helpful
Truly Awful. Avoid at all costs. Unreasonable fees, unreasonable deposit deductions, terrible treatment of tenants, impossible to get hold of....
read full review
Comment on agent fees
Ridiculous.
Was this helpful? Yes
Oct 16,2017
Minithumbup
By: 'mark'
Oct 16,2017
0 people found
this helpful
Thank u for the leaders team in colchester. Also want say thank to rhys bartlett for help me get property. He was very helpful and made the all process of getting property very easy for me. I very happy at my property - thank rhy and the colchester leaders team....
read full review
Comment on agent fees
The agent fees are fine,
Was this helpful? Yes
Oct 09,2017
Minithumbup
By: 'Keith'
Oct 09,2017
0 people found
this helpful
Relocated to Bedford from Scotland. Agency were really helpful in showing around property. Supportive throughout the process and have been quick to respond to any questions/queries. Can't be happier....
read full review
Was this helpful? Yes
Oct 06,2017
Minithumbup
Turner Reynolds
By: 'A Silver'
Oct 06,2017
0 people found
this helpful
We have just recently brought a house through leaders, I was so worried as I've heard that "buying your 1st home" is one of the most stressful things, to my surprise this has been so easy, our mortgage man and Turner have dealt with all of this and we just had updated phone calls while we were waiting, the staff at leaders have been so helpful and prompt with everything I couldn't fault them in anyway and I would defiantly recommend them....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 06,2017
Minithumbdown
Hema
By: 'HR'
Oct 06,2017
4 people found
this helpful
It is such an awful experience with the Leaders Bournemouth Lettings and Property management team. Letting agent manages all communications between the tenant and landlord inclusive of rent transactions. However this team has NO ownership on the refund claims that they are responsible to settle once the tenancy has ended. There has no response whatsoever on my refund for the last 5 months and my emails/phone calls are jus being avoided or ignored. All I was told if try to get hold on them a...
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Was this helpful? Yes
Oct 05,2017
Minithumbdown
By: 'Antonio'
Oct 05,2017
3 people found
this helpful
If you want to rent a flat, do yourself a favor and steer away from this office. I have been renting flats and houses for more than 12 years, 6 of those in the UK and the experience with this branch is definitely the worse of all. This is a long read, but will give you an idea of what to expect with them. It all starts 2 and a half years ago when I move in with my girlfriend, who had been living in their own flat for at least 5 years, right in the moment that Leaders buys the agency she used ...
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Was this helpful? Yes
Sep 29,2017
Minithumbdown
Christine Reed
By: 'KB'
Sep 29,2017
3 people found
this helpful
Disgraceful company. We were tenants for over 6 years managed by Leaders, more importantly, Christine Reed of Leaders Sutton branch. We paid 6 months rent in advance twice a year, on time, everytime. We were never a problem. We treated the house like our own. 6 years on, we finally saved for our own house and agreed with the landlord to leave 1 month early - she agreed to refund us one full month. Christine Reed has been an absolute nightmare to deal with. I have to call 3 times a day, and shes ...
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Was this helpful? Yes
Sep 25,2017
Minithumbup
Lizzy Martin
By: 'Deborah'
Sep 25,2017
0 people found
this helpful
Many thanks to Leaders for finding us a fabulous flat in Ocean Village. Lizzy worked hard arranging viewings, conducting negotiations and kept us fully informed throughout the process. An all round efficient, friendly and professional team....
read full review
Was this helpful? Yes
Sep 25,2017
Minithumbdown
Judy Armitage
Stephen Attebury
By: 'past tenant'
Sep 25,2017
3 people found
this helpful
"Leaders, Guildford". I am absolutely appalled with the customer care / service that this company fails to provide. The staff are extremely rude at the Guildford branch and i would not recommend them to anyone. Constant problems from the very day we moved in with it being in a disgustedly dirty state (mould and faeces) - we were told to leave it in the state that we left it, but we are not animals. When we did move out, due to the landlord wanting to move back in, we were of course sla...
read full review
Comment on agent fees
VERY BAD - Ridiculous that you charged a £30 fee for each tenant for a reference when the landlord wanted to move back in. it was not our choice to leave and you didn't give us any other option than to go with another agent as our experience with your branch has been agonising and when we requested to view your properties no one responded or called to arrange. To argue that we need to pay for a cleaning fee off our deposit when the house was discracefuly left to us when we moved in. With faeces in the toilet and mould in the kitchen - electrical wires hanging in the bedroom not to forget the ceiling light fittings that had burnt and disintegrated !!
Was this helpful? Yes
Sep 25,2017
Minithumbdown
By: 'Alen'
Sep 25,2017
1 people found
this helpful
Possibly the worst agency ever! Definitely avoid!! Don't get caught in their net! We were a bunch of student looking at student accommodation and we got a nice property. The property was nice but the actual possessions inside were horrific. There was no bed! Throughout the whole contract. They are happy to take your money but give no support back. My whole year had to be chasing them with stuff such as no bed! And in the end we still didn't have a bed. The fridge has the bars falling a...
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Comment on agent fees
Very bad. They charged us, over 1000£ in order to.move into the property. My loan was 1.3k. It is Ridiculous. Per person.
Was this helpful? Yes
Sep 22,2017
Minithumbup
By: 's.Young'
Sep 22,2017
0 people found
this helpful
Have used Leaders since 2013 for our property in Walton and have never had any issues. They provide an excellent service. We used Leaders as we have a property in Kingston which they manage for us (since 2002) and again we have always had excellent service. Wouldn't go anywhere else....
read full review
Comment on agent fees
Agent fees very fair especially if you are a loyal customer.
Was this helpful? Yes
Sep 20,2017
Minithumbdown
By: 'James Dixon'
Sep 20,2017
3 people found
this helpful
Horrendous. My wife and I lived in a "fully managed" Leaders property for nearly 18 months. Letting the property was harmless enough but once they had your money they did not care. Damp was left untreated for months eventually leading to rotting brickwork. On a property visit by a Leaders staff member, our door was left open all day invalidating our insurance and leaving ourselves vulnerable to theft. The final straw was when the toilet broke and flooded into the downstairs...
read full review
Comment on agent fees
There's a fee for everything - yet they're seemingly responsible for nothing
Was this helpful? Yes
Sep 19,2017
Minithumbdown
By: 'Fisher'
Sep 19,2017
0 people found
this helpful
Good at finding tenants but SHOCKING admin. Never call back when they say they will. Slow to get contract finalised and first month rent to us nearly three weeks after tenancy. Still messing around with previous tenant deposit where we wanted to withhold cleaning cost against a full photo evidence....
read full review
Comment on agent fees
Average
Was this helpful? Yes
Sep 11,2017
Minithumbdown
By: 'Anoushka'
Sep 11,2017
4 people found
this helpful
This letting agent is a complete shambles, terrible service, they haven't got a clue what they are doing. They do not return deposits in a timely fashion and make no apologies for this. Every agreement they send to be signed is incorrect. I have never actually dealt with such an incapable firm before.... stay clear and don't waste your money on such terrible service....
read full review
Comment on agent fees
High fees, low quality service
Was this helpful? Yes
Sep 07,2017
Minithumbdown
By: 'jakkkkkkk'
Sep 07,2017
5 people found
this helpful
Absolute shambles. Worst agents I have ever encountered. No communication between staff members. One member says something another says the complete opposite. Shocking service and the moving in process took far too long and the help they offered was next to nothing. Could barely ever get through to the office to talk to a member of staff. And most phone calls were "Let me check that for you and I'll call you back". This happened to me 3 times in one week and I never received a call bac...
read full review
Comment on agent fees
They don't deserve any fees.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Claudia
By: 'J. Orti'
Sep 06,2017
0 people found
this helpful
Claudia has been helpfully in our application procedure for tenant. I would appreciate more help during move in, but is good....
read full review
Was this helpful? Yes
Sep 06,2017
Minithumbdown
By: 'Louisa'
Sep 06,2017
2 people found
this helpful
Would never ever recommend this company. Such a bad, unsympathetic manner towards the tenants and just interested in 'extorting' money from them in any ludicrous way. Their checkout reports are completely made up and their so called customer service team need re-training. One example - taking a photo of a spider that had made a web after we had cleaned the property, and we'd already vacated it, and accusing us of leaving the place 'unclean'!! I would have allocated this review to someone in the ...
read full review
Comment on agent fees
Fees are ridiculous and seems made up as they go along. A tenant is expected to go along with it and pay it.
Was this helpful? Yes
Sep 05,2017
Minithumbdown
By: 'AnotherLeadersFan'
Sep 05,2017
2 people found
this helpful
Leaders do not care about their tenants they are only interested in making money for landlords. The property was not immaculate when we moved in and they they threatened that we would be blamed for the damage that was already there. They were not helpful when we had issues. Paid a premium amount for a "decent" letting agent and did not receive a decent service....
read full review
Comment on agent fees
Expensive
Was this helpful? Yes
Sep 03,2017
Minithumbdown
By: 'Anotherangrytenant'
Sep 03,2017
6 people found
this helpful
I move a lot as part of my Job as a Doctor, but have never had to deal with such a bad letting agent. Their fees were huge compared to other agents in the area and fees for referencing, photographing the flat, drawing up contracts etc were exceptionally high. The contract which is around 30 pages long essentially absolves Leaders of all responsibility for anything. The flat was in a pretty poor state when we moved in, and various emails I sent to leaders throughout my years tenancy were ignored ...
read full review
Comment on agent fees
Too high
Was this helpful? Yes
Aug 28,2017
Minithumbdown
By: 'Grumpy Mum'
Aug 28,2017
3 people found
this helpful
RATS! We rented a property from Leaders for 6 agonising months.The property wasn't clean to begin with, there was rubbish in cupboards and the garden was overgrown and full of litter. Water ran down the walls in the kitchen when we took a shower. The icing on the cake was when we came home one evening to find a rat in the hall. Leaders did not answer the phone when I called and complained, I ended up taking my baby and 3 year year old to stay with family until Leaders arranged for Pest contol to...
read full review
Comment on agent fees
Complete fortune!
Was this helpful? Yes
By: Unhappy tenant
Oct 03, 2017
View all comments (1)
I couldn't agree more with the points raised in this review. The property clearly hadn't been cleaned properly before our tenancy. They then had the cheek to point out issues on our Check-out, blaming us for them, when they had already been raised by them on our Check-in! They knew we had a newborn baby during our tenancy and yet did very little to hold our landlord accountable for the various damp issues throughout the property! A horrible money grabbing agency who cannot be trusted to follow t ...



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Awards won by Leaders

Individual Branch Awards

Gosport, PO12 1DU

Surbiton, KT6 4QR

Sutton, SM2 6LE

Southampton, SO14 3FH

Beckenham, BR3 1AN

Burgess Hill, RH15 9DE

Chichester, PO19 1BA

Cranleigh, GU6 8AU

East Croydon, CR0 6PQ

Eastleigh, SO50 5LA

Fareham, PO16 0LG

Fleet, GU51 3BL

Guildford, GU1 3BJ

Haywards Heath, RH16 3AL

Horsham, RH12 1EU

Hove, BN3 2EB

Kingston upon Thames, KT1 1SF

Reigate, RH2 7BG

Rustington, BN16 3NN

Walton On Thames, KT12 1BY

Waterlooville, PO7 7EX

Winchester, SO23 8RY

Portsmouth, PO2 9DE

London, SE23 3HA

Southampton, SO15 2AE

Southampton, SO31 7EH

Dorking, RH4 1QT

Redhill, RH1 1RX

Worthing, BN11 1EG

Brighton, BN1 2AD

Portsmouth, PO5 3LS

London, SE13 6BG

Aldershot, GU11 1JX

Bracknell, RG12 1DZ

Firm rankings


Overall

Estate agents

Letting agents

Firm Widgets

My widgets

Aldershot
114 Victoria Road, Aldershot GU11 1JX
(7)
Ashton-in-Makerfield Wigan
2 Millingford Grove,, Wigan WN4 9BA
(1)
Basingstoke
26 Winchester Street, Basingstoke RG21 7DZ
(7)
show all branches (88)
Beckenham
73 High Street, Beckenham BR3 1AN
(5)
Bedford
11 Goldington Road, Bedford MK40 3JY
(2)
Bitterne
363 Bitterne Road, Southampton SO18 5RR
(4)
Bracknell
81 High Street, Bracknell RG12 1DZ
(22)
Brighton Marina
18 Waterfront, Brighton Marina Village, Brighton BN2 5WA
(0)
Bromley
20-21 Church Road, Bromley BR2 0EG
(9)
Burgess Hill
13 Station Road, Burgess Hill RH15 9DE
(18)
Cambridge
140 Hills Road, Cambridge CB2 8PB
(6)
Chester
30 Lower Bridge St,, Chester CH1 1RS
(4)
Chichester
3 Northgate, Chichester PO19 1BA
(28)
Cirencester
Northway House East, Cirencester GL7 2QY
(4)
Colchester
2-4 Head St, Colchester CO1 1NT
(0)
Crainleigh
Britannia House, 133 High Street, Cranleigh GU6 8AU
(9)
Crawley
61 High Street, Crawley RH10 1BQ
(6)
Croydon
312 High Street, Croydon CR0 1NG
(14)
Derby
11-12 Cornmarket, Derby, Derby DE1 1QH
(9)
Dorking
280 High Street, Dorking RH4 1QT
(11)
East Croydon
57 Lower Addiscombe Road, East Croydon CR0 6PQ
(8)
East Grinstead
121 - 123 London Road, East Grinstead RH19 1EN
(5)
Eastbourne
31 South Street, Eastbourne BN21 4UP
(2)
Eastbourne - BN21 4TR
22 Grove Road, Eastbourne BN21 4TR
(1)
Epsom
6 East Street, Epsom KT17 1HH
(7)
Fareham
7 Westquay House 20 West Street, Fareham PO16 0LG
(11)
Faringdon
16 Market Place, Faringdon SN7 7HP
(7)
Fiveways
290 Ditchling Road, Brighton BN1 6FJ
(4)
Fleet
183 Fleet Road, Fleet GU51 3BL
(16)
Forest Hill
9-13 The Facade, Devonshire Road, London SE23 3HA
(94)
godalming
86 High Street, Godalming GU7 1DU
(5)
Gosport
124 High Street, Gosport PO12 1DU
(35)
Great Northern
227 Deansgate, Manchester M3 4EN
(5)
Guildford
229 High Street, Guildford GU1 3BJ
(18)
Hamble
The Old Post Office, Southampton SO31 4HA
(0)
Haywards Heath
32 The Broadway, Haywards Heath RH16 3AL
(9)
Hedge End - Southampton
1 Freegrounds Road, Southampton SO30 0HG
(1)
Horsham
18a Market Square, Horsham RH12 1EU
(24)
Hove
98 Church Road, Hove BN3 2EB
(18)
Ipswich
Friars House Ground Floor 2 Falcon Street, Ipswich IP1 1SL
(6)
Kingston
49 Fife Road, Kingston upon Thames KT1 1SF
(39)
Leaders Eastleigh
12 High Street, Eastleigh SO50 5LA
(11)
Leaders Sarisbury Green
178 Bridge Road Sarisbury Green, Southampton SO31 7EH
(2)
Leaders Southampton
13 London Road, Southampton SO15 2AE
(17)
Leatherhead
8 North Street, Leatherhead KT22 7AW
(0)
Lewisham
17 Lewis Grove, London SE13 6BG
(22)
Littlehampton
86 High Street, Littlehampton BN57 5DX
(7)
Milton Keynes
47 Alston Dr, Milton Keynes MK13 9HB
(2)
Nailsworth
7 Fountain Street, Nailsworth GL6 0BL
(1)
North Laine
28 New Road, Brighton BN1 1UG
(6)
Ocean Village
Canute Castle, Canute Road, Southampton SO14 3FH
(18)
Office 1
140 Bath Road, Cheltenham, GL53 7NG
(3)
Office 10
5/7 Selsdon Road, Croydon CR2 6PU
(0)
Office 11
4 Bell Street, Reigate RH2 7BG
(0)
Office 15
Columbia House Columbia Drive, Worthing BN13 3HD
(0)
Office 16
5 Crendon Street, Hemel Hempstead HP13 6LE
(1)
Office 18
4 Hinton Road, Bournemouth BH1 2EE
(2)
Office 19
154A High Street, Bournemouth BH15 1DN
(0)
Office 34
61 High Street, Bognor Regis PO21 1RY
(2)
Office 6
14 North Cross Street, Gosport PO12 1BE
(4)
Port Solent Marina - Portsmouth
10 The Boardwalk, Portsmouth PO6 4TP
(0)
Portsmouth
132-134 London Road, Portsmouth PO2 9DE
(19)
Redhill
45-47 High Street, Redhill RH1 1RX
(9)
Reigate
4 Bell Street, Reigate RH2 7BG
(12)
Rustington
25 Church Road , Rustington BN16 3NN
(48)
Sarisbury Green
178 Bridge Road, Sarisbury Green, Southampton SO31 7EH
(11)
Sevenoaks
67 London Road, Sevenoaks TN13 1AU
(5)
Southampton
13 London Road, Southampton SO15 2AE
(24)
Southsea
45 Osborne Road , Portsmouth PO5 3LS
(19)
Southsea - Portsmouth
45 Osborne Road, Portsmouth PO5 3LS
(0)
Sovereign Harbour
3B Harbour Quay, Sovereign Harbour, Eastbourne BN23 5QF
(0)
St Albans
50 London Road, St Albans AL1 1NG
(0)
Stamford
2 Gooches Court , Bath Row, Stamford PE9 2RE
(0)
Stamford
2 Gooches Court, Stamford PE9 2RE
(0)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(4)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(0)
Stroud
29 Lansdown, Stroud GL5 1B
(2)
Surbiton
19-21 Claremont Road, Surbiton KT6 4QR
(16)
Sutton
2-4 Mulgrave Road, Sutton SM2 6LE
(51)
Tetbury
3 Church Street, Tetbury GL8 8JG
(0)
walton-on-thames
46 High Street, Walton On Thames KT12 1BY
(23)
waterlooville
55-59 London Road, Waterlooville PO7 7EX
(50)
Western Road, Brighton
119-120 Western Road, Brighton BN1 2AD
(55)
weybridge
45 Baker Street, Weybridge KT13 8AE
(5)
Winchester
Exchange Square, 27 Jewry Street, Winchester SO23 8RY
(15)
Woking
6 Chertsey Road, Woking GU21 5AB
(6)
Worthing
2 Connaught Buildings Chapel Road, Brighton BN11 1BA
(1)
Worthing
53 Chapel Road, Worthing BN11 1EG
(11)


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