• claim your profile
    BEV RUSH
  • upload your photo
    Richard Bond
  • claim your profile
    Sarah Clarke
  • upload your photo
    Jon Mole
  • upload your photo
    Selwyn Pacheco
  • upload your photo
    Linda Harrower
  • David Montero
    David Montero
  • claim your profile
    Sarah Bryan
  • upload your photo
    Simon MARSH
  • Tim LODER
    Tim LODER
  • claim your profile
    Michelle Brown
  • claim your profile
    Laura Chung
  • claim your profile
    Deborah Hilton
  • claim your profile
    Glen Oliver
  • claim your profile
    Susan Henderon
  • claim your profile
    Chris Love
  • claim your profile
    Julia Bishop
  • claim your profile
    Hannah Willis
  • claim your profile
    Laura Andrews
  • Ben Heath
    Ben Heath
  • claim your profile
    Rachael Cutting
  • claim your profile
    Lauren Woodger
  • claim your profile
    Andrea Roberts
  • claim your profile
    Scott Daines
  • claim your profile
    Fiona Knight
No description available.
Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
Leaders in Faringdon are a great crew. They managed my flat in Faringdon extremely well. As a "remote" landlady it was very important to have someone whom I could trusts D Lisa and the crew stepped up to the mark every time. Thanks to all of you for your support over the years....
read full review
Comment on agent fees
Good value.
Was this helpful? Yes
Mar 13,2017
Minithumbup
By:
Mar 13,2017
0 people found
this helpful
Turner helped me through the process of selling a property let with Leaders, which was owned by a close relative who had recently passed away, The sale was achieved smoothly and all through the process Turner was sensitive to the nature of the sale and conducted himself in a friendly and professional way and his market knowledge was first class. I followed his advice and we achieved the desired sale....
read full review
Comment on agent fees
As this was an Executors Sale I thought the fees were fare.
Was this helpful? Yes
Mar 06,2017
Minithumbdown
By:
Mar 06,2017
0 people found
this helpful
I dont recommend the agency 'Leaders'. We rented house with the agency. I really like the cleanliness house. I'm stickler. When I led the house was very clean. I clean all thinks, windows, walls and more. On putting the keys agency had no objections. However, the agency did not want to pay a deposit. I wrote a lot of e-mails, I lost a lot of time. I was a lawyer. After several months, I have paid a deposit, but not entirely. I needed the money, so I agreed to a smaller deposit. I feel ...
read full review
Was this helpful? Yes
Mar 05,2017
Minithumbdown
By:
Mar 05,2017
1 people found
this helpful
I bought through leaders and had to deal with Turner... from the outset, he was awful... attitude stank, lazy, didn't do anything unless I shouted at him... when I did shout at him he invited me to pull out of my purchase... every single interaction was just horrendous... I even complained to his manager Debbie as he had moaned about me to a third party as well as an appalling attitude. She assured me that I would no longer have to deal with him, that was not the case, he still replied to my em...
read full review
Comment on agent fees
Don't know I didn't employ them
Was this helpful? Yes
Mar 04,2017
Minithumbdown
By:
Mar 04,2017
0 people found
this helpful
This agent put me and my family in danger!!!! Left us with a deadly gas boiler that was rigged because landlord would replace part..horrible to deal with !!!!don't do repairs!!!! Laugh at you on the phone!!!! They are truly awful!!!! Beware! !!!! Beware!!!! Beware!!!!! There a disgrace and belch while you speak to them on the phone!!!! They stink!!!!...
read full review
Comment on agent fees
Will charge you for somthing if they can!!!!!
Was this helpful? Yes
Feb 24,2017
Minithumbdown
By:
Feb 24,2017
2 people found
this helpful
Took our £503 admin fee, filled out all the forms, was told I was successful and the property was off the market. Great, gave notice to my current landlord. Then get a phone call telling me as my work is contract work the want twelve months rent up front, that's £11,400! Said I don't have it so they then said my application was unsuccessful and they would be keeping the £503 admin fee!...
read full review
Comment on agent fees
Atrocious!
Was this helpful? Yes
Feb 16,2017
Minithumbdown
By:
Feb 16,2017
1 people found
this helpful
Rented flat with them, excessive agency fees, no reference check carried out despite being charged, flat in disrepair on check in, check in inventory was photocopy of check out inventory and back th me and landlord charged. Branch manager stated this was unjustified complaint. In future would recommend anyone but...
read full review
Comment on agent fees
Terrible, very high for no service. Exactly why the government should do more and sooner
Was this helpful? Yes
Feb 09,2017
Minithumbdown
By:
Feb 09,2017
2 people found
this helpful
Useless staff never there bad costumer service they just promise a call back to solve a problem I had with my deposit which am still waiting for I will never again use them or recommend them to anyone...
read full review
Was this helpful? Yes
Feb 04,2017
Minithumbdown
By:
Feb 04,2017
3 people found
this helpful
Avoid like the plague - I first went with Leaders in 2015 when I moved into Brighton. So unhelpful.. waited for 4 hours to even get the paperwork signed.. never got an inventory check in report, there was black mould in the bedroom. With almost every other day receiving emails and voicemail re something that they had a problem with. Anyway, decided to rent another property through them after a few more months at the other flat - all fine once you enquire with them, really helpful and want to g...
read full review
Comment on agent fees
BAD
Was this helpful? Yes
Feb 02,2017
Minithumbdown
By:
Feb 02,2017
2 people found
this helpful
Experience of Leaders Derby has been appauling. Staff have failed to undertake condition property reports, failed to set up monthly direct debits and have outright lied when dealing with queries. We will be reporting them to property regulations. I would avoid and encourage feedback to be published through social media sites to warn other potential landlords and tenants....
read full review
Comment on agent fees
No comment
Was this helpful? Yes
Jan 31,2017
Minithumbdown
By:
Jan 31,2017
1 people found
this helpful
Absolutely appalling service from the manchester branch, they lost two sets of keys to our apartment, have left us without fire alarms for more than a month and a leaking washing machine, but can not get in to fix as the keys are lost. Will be moving out as soon as possible....
read full review
Comment on agent fees
Ridiculously expensive, keep increasing our rent every few months after telling us it would only be yearly and charges £90 every 6 months to renew our contract.
Was this helpful? Yes
Jan 30,2017
Minithumbdown
By:
Jan 30,2017
1 people found
this helpful
Appalling (lack of) service. Calls weren't responded to and fobbed off when repairs needed doing, and when they finally got around to it, charged for it. Demanded inspections without sufficient notice and refused to schedule these at a convenient time. Rude and unhelpful....
read full review
Comment on agent fees
Extortionate
Was this helpful? Yes
By: Adam Hills
Jan 31, 2017
View all comments (1)
Dear Kitten169, Thank you for supplying your review. I am concerned to hear of your experience with the Worthing branch and as Branch Manager would like to investigate this for you. Please can you email me directly with the concerning property address. Kind Regards Adam Hills ...
Jan 27,2017
Minithumbdown
By:
Jan 27,2017
4 people found
this helpful
Hopefully this will help respective tenants/landlords...avoid avoid avoid. I have been in a property for 4 years and previously was dealt with by IMS. Leaders took over around 2 years ago. I have never reported a problem previously but I had a leak in my sink and rang them so it could be replaced. This was reported in November 2016 and we are now at the end of January and it has still not been replaced. In that time, I have been promised phone calls that were never returned. I have had 3 diff...
read full review
Was this helpful? Yes
Jan 23,2017
Minithumbdown
By:
Jan 23,2017
3 people found
this helpful
AVOID AVOID AVOID Decided to serve notice after i willingly stood through a new kitchen get fitted in good faith. I would not recommend picking this agent....
read full review
Comment on agent fees
Bad. Very expensive.
Was this helpful? Yes
Jan 21,2017
Minithumbdown
By:
Jan 21,2017
3 people found
this helpful
Only after your money. They rarely get back to you when you have issues. Stay away from them if your sanity is important to you. I have been living with a faulty boiler from the very first day I moved in. I am considering all legal options at the moment....
read full review
Comment on agent fees
High fees to do nothing significant.
Was this helpful? Yes
Dec 30,2016
Minithumbdown
By:
Dec 30,2016
2 people found
this helpful
Incompetent management team and staff...they have absolutely no clue how to look after tenants. Leaders Manchester do not care at all as long as your paying your rent ...l have personally had promises made by leaders staff consecutively. I have complained an email to whom l thought was head office the person l specifically complained about rang me... I have never heard this to happen l work in a fairly large organisation and the person being complained about do not deal with the complaint. Overa...
read full review
Comment on agent fees
No president l was made to pay £28 referencing fees some staff are telling me it's 23 some staff are telling me they have never heard of the charge.
Was this helpful? Yes
Dec 23,2016
Minithumbdown
By:
Dec 23,2016
2 people found
this helpful
Rented a flat in central Brighton from them for 4 years . I knew they had a poor reputation locally but having never had issues with letting agents in the past, I was prepared to give them a shot. They are very professional in your immediate dealings with them, bordering on nice but scratch the surface and their service is below the minimum you should really expect. Over the 4 years there were three issues that we had to communicate with them regularly on - a constantly faulty washing machine...
read full review
Comment on agent fees
Comparatively with the rest of their local market, they are high.
Was this helpful? Yes
Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
Steve took charge of our house purchase about 2/3 of the way through and did so to distinction, returning calls and finding out reasons for delay and ensuring things were resolved in the manner that was required. He was very personable and positive and made the process less stressful. Excellent job....
read full review
Was this helpful? Yes
Dec 10,2016
Minithumbdown
By:
Dec 10,2016
2 people found
this helpful
We've struggled to receive regular inspection reports and statements for the past 18 months since Leaders (Pride Park) took over our property from the previous managing agent. This recent saga began when we received no notification of our tenant's departure until a check out report was received. The property had meanwhile not been re-advertised as being 'To Let'. The check out report mentioned that the tenant had removed garden fence panels which we had installed as a favour to him (no...
read full review
Comment on agent fees
Cheap but you get what you pay for.
Was this helpful? Yes
Dec 09,2016
Minithumbdown
By:
Dec 09,2016
4 people found
this helpful
Will be moving my business from you asap, Monika's behaviour and attitude were most unprofessional and shocking to say the least !...
read full review
Was this helpful? Yes
Dec 09,2016
Minithumbdown
By:
Dec 09,2016
3 people found
this helpful
Ridiculous fees for sub-par standard. Maybe if you weren't charging nearly 600 quid for a phone call and an email the goverment wouldn't be banning the fees completely. I hope the company goes bankrupt....
read full review
Comment on agent fees
Bad bad bad bad bad.
Was this helpful? Yes
Nov 30,2016
Minithumbdown
By:
Nov 30,2016
7 people found
this helpful
Advice for tenants of properties managed by this company: Email responses: If a yes/no response - expect at least 2 days and to have to chase them up with a phone call. If for a more detailed response with issues - expect to have to call them as they won't reply unless emailing branch manager. If for you to make a payment - expect instant response. Requesting repairs or replacements: Getting a contractor - expect to have to chase contractors yourself and no matter what the issue,...
read full review
Comment on agent fees
Terrible. For service provided I'd be expecting to be paid by them for having to endure their incompetence.
Was this helpful? Yes
By: Jerónimo
Dec 01, 2016
View all comments (1)
They are the worst company and people on Earth. I was living in the UK for 4 years and they are the worst experience I ever had so far. They only want the money no matter the way they get it. ...
Nov 28,2016
Minithumbdown
By:
Nov 28,2016
3 people found
this helpful
We have moved in to our little cottage and after 7 days we are still without a working shower and t.v. areial. We are apparently 'not a priority'. We both have physical jobs and it is outrageous that after spending a ridiculous amount on agents fees that they have not met their side of the agreement. We are young and they have not taken us seriously. Appalled....
read full review
Comment on agent fees
Appalling. Especially with the service received.
Was this helpful? Yes
Nov 17,2016
Minithumbdown
By:
Nov 17,2016
5 people found
this helpful
The lack of communication from this office is ridiculous. First of all, they never bothered to send me the check-out report until I called to ask for an update, despite the inspection being done 6 days prior. When I did receive the report, there was nothing regarding any deductions that will need to be made. I sent an email asking for an update on this too and this was ignored. The next day I called the office and was told I needed to agree to the discrepancies (they didn't mention this on ...
read full review
Was this helpful? Yes
Nov 11,2016
Minithumbdown
By:
Nov 11,2016
2 people found
this helpful
Derby Borrowash branch Worst letting agency ever. They are rude they do not care at all about tenants after you paid the massive fee. They let me move in a disgusting, filthy, dirty house that was a health hazard without any warning or assistance. Not even an apology after complaining. After 9 month I want to leave the property, 3 month to early and was told that my 1 week old mail will be dealt with when they have time as the people who terminated in the agreed time are served first. Not custo...
read full review
Comment on agent fees
They take fees and dont do the work at all. The inspection report was so bad and missed so much that a blind person must have looked at the property
Was this helpful? Yes
Nov 11,2016
Minithumbdown
By:
Nov 11,2016
3 people found
this helpful
When its about rent/backgroundcheck/finalising the property /paying of bills/ they know how to contact you through emails/mails/letters/text messages. But when you have issues, they forget all means of communication and rely on just calling for which you should always be available otherwise you have missed your chance. 2 months and they couldnt replace my kitchen extractor fan. After multiple request they tell me that they are continuously in touch with the landlord but nothing seems to work....
read full review
Comment on agent fees
Bad- High fees and misleading
Was this helpful? Yes
Nov 07,2016
Minithumbup
By:
Nov 07,2016
1 people found
this helpful
Excellent service from initial enquiry through to completion and collection keys. Staff are lovely, professional and helpful .Process is seamless and easy - I just want to add that the key thing that I felt was over and above other letting agents was the absolute clarity on costs involved right from the beginning....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 06,2016
Minithumbdown
By:
Nov 06,2016
4 people found
this helpful
Dreadful agency who take tenants absolutely for granted. High costs for referencing; maing new contracts. Sending eviction/termination letters by mistake.Apology? No. Also rhey refuse to give references to other agencies unless you first give formal notice that are leaving....
read full review
Comment on agent fees
Reference fees are high and unavoidable. If you pay 6 months up front (7.5 months if you include the deposit) you still have to pay £60 each time you renew the contract.
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Thanks to Chris for all his help and assistance to facilitate the sale of my sons flat, without his intervention the sale would have failed. His professionallism and his pleasant manner are a credit to Leaders team at Eastbourne....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2016
Minithumbdown
By:
Oct 30,2016
5 people found
this helpful
Leaders agents are rude disrespectful and full of self importance . Park on other people's properties and when asked to move the just say 'these things happen ' !!! traipse prospective clients through gardens that have nothing to do with the property that is being let . Maybe someone needs to spend some money * and send the on a people skills course...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

ARLA TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
470 20 305 142 2 1 1 1 19 13

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Individual Branch Awards

Gosport, PO12 1DU

Surbiton, KT6 4QR

Sutton, SM2 6LE

Southampton, SO14 3FH

Beckenham, BR3 1AN

Burgess Hill, RH15 9DE

Chichester, PO19 1BA

Cranleigh, GU6 8AU

East Croydon, CR0 6PQ

Eastleigh, SO50 5LA

Fareham, PO16 0LG

Fleet, GU51 3BL

Guildford, GU1 3BJ

Haywards Heath, RH16 3AL

Horsham, RH12 1EU

Hove, BN3 2EB

Kingston upon Thames, KT1 1SF

Reigate, RH2 7BG

Rustington, BN16 3NN

Walton On Thames, KT12 1BY

Waterlooville, PO7 7EX

Winchester, SO23 8RY

Portsmouth, PO2 9DE

London, SE23 3HA

Southampton, SO15 2AE

Southampton, SO31 7EH

Dorking, RH4 1QT

Redhill, RH1 1RX

Worthing, BN11 1EG

Brighton, BN1 2AD

Portsmouth, PO5 3LS

London, SE13 6BG

Aldershot, GU11 1JX

Bracknell, RG12 1DZ

Firm rankings



Aldershot
114 Victoria Road, Aldershot GU11 1JX
(7)
Ashton-in-Makerfield Wigan
2 Millingford Grove,, Wigan WN4 9BA
(1)
Basingstoke
26 Winchester Street, Basingstoke RG21 7DZ
(7)
show all branches (84)
Beckenham
73 High Street, Beckenham BR3 1AN
(5)
Bitterne
363 Bitterne Road, SO18 5RR
(3)
Bracknell
81 High Street, Bracknell RG12 1DZ
(22)
Brighton Marina
18 Waterfront, Brighton Marina Village, Brighton BN2 5WA
(0)
Bromley
20-21 Church Road, Bromley BR2 0EG
(9)
Burgess Hill
13 Station Road, Burgess Hill RH15 9DE
(18)
Cambridge
140 Hills Road, Cambridge CB2 8PB
(4)
Chester
30 Lower Bridge St,, Chester CH1 1RS
(1)
Chichester
3 Northgate, Chichester PO19 1BA
(28)
Cirencester
Northway House East, Cirencester GL7 2QY
(4)
Crainleigh
Britannia House, 133 High Street, Cranleigh GU6 8AU
(9)
Crawley
61 High Street, Crawley RH10 1BQ
(5)
Croydon
312 High Street, Croydon CR0 1NG
(12)
Derby
11-12 Cornmarket, Derby, Derby DE1 1QH
(4)
Dorking
280 High Street, Dorking RH4 1QT
(11)
East Croydon
57 Lower Addiscombe Road, East Croydon CR0 6PQ
(8)
East Grinstead
121 - 123 London Road, East Grinstead RH19 1EN
(5)
Eastbourne
31 South Street, Eastbourne BN21 4UP
(2)
Eastbourne - BN21 4TR
22 Grove Road, Eastbourne BN21 4TR
(1)
Epsom
6 East Street, Epsom KT17 1HH
(7)
Fareham
7 Westquay House 20 West Street, Fareham PO16 0LG
(11)
Faringdon
16 Market Place, Faringdon SN7 7HP
(6)
Fiveways
290 Ditchling Road, Brighton BN1 6FJ
(3)
Fleet
183 Fleet Road, Fleet GU51 3BL
(16)
Forest Hill
9-13 The Facade, Devonshire Road, London SE23 3HA
(93)
godalming
86 High Street, Godalming GU7 1DU
(5)
Gosport
124 High Street, Gosport PO12 1DU
(33)
Great Northern
227 Deansgate, Manchester M3 4EN
(3)
Guildford
229 High Street, Guildford GU1 3BJ
(17)
Hamble
The Old Post Office, Southampton SO31 4HA
(0)
Haywards Heath
32 The Broadway, Haywards Heath RH16 3AL
(9)
Hedge End - Southampton
1 Freegrounds Road, Southampton SO30 0HG
(0)
Horsham
18a Market Square, Horsham RH12 1EU
(21)
Horsham
18a Market Square, Horsham RH12 1EU
(3)
Hove
98 Church Road, Hove BN3 2EB
(18)
Ipswich
Friars House Ground Floor 2 Falcon Street, Ipswich IP1 1SL
(3)
Kingston
49 Fife Road, Kingston upon Thames KT1 1SF
(38)
Leaders Eastleigh
12 High Street, Eastleigh SO50 5LA
(11)
Leaders Sarisbury Green
178 Bridge Road Sarisbury Green, Southampton SO31 7EH
(1)
Leaders Southampton
13 London Road, Southampton SO15 2AE
(12)
Leatherhead
8 North Street, Leatherhead KT22 7AW
(0)
Lewisham
17 Lewis Grove, London SE13 6BG
(21)
Littlehampton
86 High Street, Littlehampton BN57 5DX
(4)
Nailsworth
7 Fountain Street, Nailsworth GL6 0BL
(1)
North Laine
28 New Road, Brighton BN1 1UG
(5)
Ocean Village
Canute Castle, Canute Road, Southampton SO14 3FH
(15)
Office 1
140 Bath Road, Cheltenham, GL53 7NG
(2)
Office 10
5/7 Selsdon Road, Croydon CR2 6PU
(0)
Office 11
4 Bell Street, Reigate RH2 7BG
(0)
Office 15
Columbia House Columbia Drive, Worthing BN13 3HD
(0)
Office 16
5 Crendon Street, Hemel Hempstead HP13 6LE
(1)
Office 17
50 London Road, St Albans AL1 1NG
(0)
Office 18
4 Hinton Road, Bournemouth BH1 2EE
(1)
Office 19
154A High Street, Bournemouth BH15 1DN
(0)
Office 34
61 High Street, Bognor Regis PO21 1RY
(2)
Office 6
14 North Cross Street, Gosport PO12 1BE
(4)
Port Solent Marina - Portsmouth
10 The Boardwalk, Portsmouth PO6 4TP
(0)
Portsmouth
132-134 London Road, Portsmouth PO2 9DE
(19)
Redhill
45-47 High Street, Redhill RH1 1RX
(9)
Reigate
4 Bell Street, Reigate RH2 7BG
(12)
Rustington
25 Church Road , Rustington BN16 3NN
(48)
Sarisbury Green
178 Bridge Road, Sarisbury Green, Southampton SO31 7EH
(11)
Sevenoaks
67 London Road, Sevenoaks TN13 1AU
(5)
Southampton
13 London Road, Southampton SO15 2AE
(22)
Southsea
45 Osborne Road , Portsmouth PO5 3LS
(18)
Southsea - Portsmouth
45 Osborne Road, Portsmouth PO5 3LS
(0)
Sovereign Harbour
3B Harbour Quay, Sovereign Harbour, Eastbourne BN23 5QF
(0)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(1)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(0)
Stroud
29 Lansdown, Stroud GL5 1B
(2)
Surbiton
19-21 Claremont Road, Surbiton KT6 4QR
(16)
Sutton
2-4 Mulgrave Road, Sutton SM2 6LE
(50)
Tetbury
3 Church Street, Tetbury GL8 8JG
(0)
walton-on-thames
46 High Street, Walton On Thames KT12 1BY
(22)
waterlooville
55-59 London Road, Waterlooville PO7 7EX
(50)
Western Road, Brighton
119-120 Western Road, Brighton BN1 2AD
(54)
weybridge
45 Baker Street, Weybridge KT13 8AE
(5)
Winchester
Exchange Square, 27 Jewry Street, Winchester SO23 8RY
(15)
Woking
6 Chertsey Road, Woking GU21 5AB
(6)
Worthing
2 Connaught Buildings Chapel Road, Brighton BN11 1BA
(1)
Worthing
53 Chapel Road, Worthing BN11 1EG
(10)

Find the Best Agent to
Buy, Sell or Rent Property




.