Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estat Read full description...Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

“Amazing Service...”

Jun 17,2019
Minithumbup
By: 'Bimini Landlord'
Jun 17,2019
0 people found
this helpful
Nikki Kirk has looked after the rentals for our flat for many years now and we cannot fault her service and that of her team. From time to time we all experience naughty tenants and when this occurs, it can be very distressing, but with ...
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Comment on agent fees
Excellent value
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“Avoid at all costs!!...”

Jun 17,2019
Minithumbdown
By: 'Ste 77'
Jun 17,2019
2 people found
this helpful
Avoid Leaders Derby at all costs. I strongly urge you to use a different estate agents if you are looking to rent a property. The most unhelpful, unprofessional, disorganised and downright dishonest company I have ever had the misfortune of dealing with. Starting off with ...
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“Excellent Service...”

Jun 11,2019
Minithumbup
By: 'Heats'
Jun 11,2019
0 people found
this helpful
The sales team are very helpful, friendly and knowledgeable and throughout the whole buying process this really made it easier - I have friends that have had bad experiences with other agents, I would definitely recommend using them...
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“2 years of shit...”

Jun 09,2019
Minithumbdown
By: 'Redi'
Jun 09,2019
1 people found
this helpful
So we and my housemates have been with these guys for 2 years. In this time, they have booked viewongs on our property without telling us 3 times, booked viewing with less than 24 hours notice twice, almost made myself and another housemate homeless because they "couldn't finish ...
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Comment on agent fees
Extortionate.
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“Great service...”

Jun 09,2019
Minithumbup
By: 'Silvia'
Jun 09,2019
0 people found
this helpful
Recently I had to move house and I contacted Leaders in Southsea to help me to find a property .Was the best choice. Alex and Hannah were extremely helpul and I must admit that they went above and beyond to suport me as time was ...
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“Wors experience, just troubles...”

Jun 06,2019
Minithumbdown
By: 'Kat'
Jun 06,2019
1 people found
this helpful
While we were living in the flat, we had several problems regarding shower, hot water, heating, broken toilet. Etc.. The most important, we didn't have hot water and heating for couple of days during winter, which repeated 2 more times and agents did not take any ...
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“Leaders, Portsmouth...”

Jun 05,2019
Minithumbdown
By: 'Mary'
Jun 05,2019
1 people found
this helpful
I wouldn't recommend Leaders in Portsmouth; they just don't work for their money and are unreliable. There are better agents in the area to go with....
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Comment on agent fees
Average.
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“These staff were exceptionally helpful, courteous and always positive. They ......”

Jun 04,2019
Minithumbup
By: 'Southsea landlord'
Jun 04,2019
0 people found
this helpful
These staff were exceptionally helpful, courteous and always positive. They have worked well to let the property over several years and have now successfully negotiated a sale of my flat...
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“Terrible experience throughout....”

May 31,2019
Minithumbdown
By: 'Ryan Glover'
May 31,2019
3 people found
this helpful
I have had constant issues with Leaders from the very start of the letting process. I lease an apartment through Leaders in a managed block of apartments that includes a parking space. Before agreeing to rent the building I asked if there were any building ...
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“Invasive!...”

May 30,2019
Minithumbdown
By: 'Uncomfortable renter'
May 30,2019
2 people found
this helpful
Have been renting with leaders for almost a year now and have to say it is the worst experience my husband and I have ever had! Upon applying for the property you're interested in and once the relevant fees have been paid, you are BOMBARDED ...
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Comment on agent fees
Slightly more expensive than previous agencies.
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“Lauren was a great help with finding a property farst and I was able to move forward quickly big thanks to Lauren...”

May 28,2019
Minithumbup
By: 'Chris'
May 28,2019
0 people found
this helpful
Lauren was most helpful and pashant as I am working a lot the time and always kept me up to date with what's going on . We had some trouble with the lettings hup but other than that all went well...
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Comment on agent fees
Good
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“Good sale...”

May 26,2019
Minithumbup
By: 'David'
May 26,2019
0 people found
this helpful
I'd like to Thank Alex and Ben for their help in a speedy Sale of my property and the constant updates for letting Me Know at what stage the sale was at....
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“INEPT HANDLING OF MY PROPERTY...”

May 24,2019
Minithumbdown
By: 'PROLONGED SUFFERER!'
May 24,2019
2 people found
this helpful
THIS COMPANY HAS PUT ME IN A SITUATION WITH THE ELECTRICITY BOARD BY NOT TAKING PICS OF CHECK-OUT METER READINGS!! IN THE AMOUNT OF OVER £1,000.00 WHEN IN ESSENCE MY PAYMENT SHOULD HAVE BEEN JUST 7-MONTHS WHICH WOULD HAVE AMOUNTED TO JUST OVER £44.00 AS THE PROPERTY ...
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Comment on agent fees
TOO MUCH PAID AS NOT MUCH HELP GIVEN!!!!!
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“Oh my God...”

May 20,2019
Minithumbup
By: 'Ross Blakemore'
May 20,2019
4 people found
this helpful
Not being well versed on the rental market, didn't really know what to expect. Our initial dealings were with IMS Lettings (Leaders then bought them out) and they were bad enough, eventually we refused them entry to property to do property checks. Then Leaders took ...
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“Avoid...”

May 17,2019
Minithumbdown
By: 'Matt'
May 17,2019
3 people found
this helpful
Truly awful. Took ages to repair issues in flat or didn't at all. Then insisted on expensive check out clean and added on more cash on behalf of landlord to do up his property. Avoid!...
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“Horrible experience...”

May 15,2019
Minithumbdown
By: 'Sima'
May 15,2019
2 people found
this helpful
Please for your own good just use a different agency or OpenRent. I had the most horrible experience and don't wish this stress on my worst enemy....
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Comment on agent fees
Just ridiculous
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“Well organised and efficient...”

May 15,2019
Minithumbup
By: 'Clive Walsh'
May 15,2019
0 people found
this helpful
Viewings were well-organised. Grace Jenkins kept me up to date by e-mail, and was generally very helpful with the buyers. We accepted £5k less than the pre-sale estimate for a chain-less transaction, so the original estimate was realistic....
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Comment on agent fees
I thought they were reasonable for the service provided.
Was this helpful? Yes

“sales...”

May 13,2019
Minithumbup
By: 'Littlehampton'
May 13,2019
0 people found
this helpful
purchased through Turner and Grace in Littlehampton, they were extremely helpful and kept us updated through every step all the way to completion. I would recommend Turner and Grace, not overly enamoured with Leaders as a company but those 2 are a credit....
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Comment on agent fees
N/A
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“Tenant Experience - Step down from experience with other agencies...”

May 10,2019
Minithumbdown
By: 'Derby Tenant - professional letting'
May 10,2019
1 people found
this helpful
Having the benefit of experiencing alternative agencies in the Derby marketplace I rate Leaders as poor in areas of customer engagement and process management. Some examples Initial meeting with the agent to view the property was poor as he was just completing an argument with ...
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Comment on agent fees
Average
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“Avoid......”

May 10,2019
Minithumbdown
By: 'Ash'
May 10,2019
3 people found
this helpful
All the 5 star reviews on her are by staff members friends and family. The staff aren't professional and don't want to help you when you have an issue. I was a landlord and I was shocked how my tenants were treated so poorly too. Shocking ...
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Comment on agent fees
Agent fees would of been ok if they had done their job and looked after my tenants and my property.
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By: P.Griffin
May 19, 2019
View all comments (1)
Total liars. Willing to put people's safety at risk who live in apartment blocks for the sake of making profit. Keep away from this firm. ...

“Avoid avoid...”

May 08,2019
Minithumbdown
By: 'Abdalla Abouelrish'
May 08,2019
5 people found
this helpful
I had to put star even they dont deserve it . the worst customer service and worst letting agency. Most of the reviews here are fake made by thier own members of stuff who work for leaders . I have had there worst experience, i have told ...
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Comment on agent fees
Rip you off, they dishonest stuff and agent
Was this helpful? Yes

“Excellent Services...”

May 07,2019
Minithumbup
By: 'Angelyn'
May 07,2019
0 people found
this helpful
I found Angus The Leaders estate agents extremely very helpful and professional. He kept me informed throughout the process until at the end. The whole office is very welcoming and friendly especially Charlotte the Manager is very helpful and the maintenance. I would highly recommend ...
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“Terrible...”

May 04,2019
Minithumbdown
By: 'Mark'
May 04,2019
3 people found
this helpful
We had a 1 pm appointment for a property at Bedrock, Barlaston, Nr Stone. The agent turned up 10 minutes late( ( no apology). There was another couple with their children booked at the same time. She had the wrong key with her so we could not access ...
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“The worst...”

May 03,2019
Minithumbdown
By: 'Eljo'
May 03,2019
5 people found
this helpful
One of the worst experiences we've had dealing with an estate agent. Met with countless issues, incorrect paper work, lack of communication and ultimately only in it for the money, horrifically high admin fees, which are completely unnecessary. Trying to get a response via email ...
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Comment on agent fees
Horrific agent fees, where we are now it's half the price of leaders, we also don't have to pay to renew out tenancy which we had to do PER PERSON with leaders.
Was this helpful? Yes

“Very conscious...”

Apr 30,2019
Minithumbup
By: 'Dalia'
Apr 30,2019
0 people found
this helpful
I have worked with Nick and Louis .they have tried very hard to find the right tenant for me .put a lot of time and effort .I am pleased with the results . Thank you ,Mrs.Brown...
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“House Sale...”

Apr 25,2019
Minithumbdown
By: 'James'
Apr 25,2019
0 people found
this helpful
The sales service provided by Keyan and his team, in particular Molly, was first class. I was kept updated regularly on the progress of my sale and assisted where necessary on issues not familiar to me....
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Comment on agent fees
Fees were in keeping with other local agents and in some cases very competitive
Was this helpful? Yes

“Excellent service from Chris Trott...”

Apr 23,2019
Minithumbup
By: 'A Blessing !! Chris Trott'
Apr 23,2019
0 people found
this helpful
A rather long drawn out purchase !! Loads of problems along the way. Chris Trott could not do enough for me he helped and supported me on many occasions I cannot thank him enough . I thoroughly recommend Chris to anyone thinking of purchasing a property....
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“It was horrible...”

Apr 18,2019
Minithumbdown
By: 'Chelsea'
Apr 18,2019
4 people found
this helpful
If there was a reward for worse estate agents they would win hands down. On the day I was moving into my new property Leaders canceled the move on me 4 times on the day because they had failed to complete my credit check even though ...
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“They keep your deposit with made up claims. No morals. If I could give 1 star I would...”

Apr 18,2019
Minithumbdown
By: 'Carl t'
Apr 18,2019
4 people found
this helpful
They made up that a garden was over grown when on the form it detailed the garden was a mess when moved in. Kept £150 of our money when they shouldn't have. Robbers....
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Comment on agent fees
Bad with no communication
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“Frozen...”

Apr 17,2019
Minithumbdown
By: 'Russell'
Apr 17,2019
2 people found
this helpful
This describes how we are in the house and the agents attitude. We are now in our 6th day without heating or hot water. The agents attitude is disgusting it's like we're putting them out keep phoning to find out what is happening. Not once ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
510 40 382 259 25 4 21 4 24 33
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Aldershot
114 Victoria Road, Aldershot GU11 1JX
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2 Millingford Grove,, Wigan WN4 9BA
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11 Goldington Road, Bedford MK40 3JY
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363 Bitterne Road, Southampton SO18 5RR
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61 High Street, Bognor Regis PO21 1RY
(5)
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4 Hinton Road, Bournemouth BH1 2EE
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154A High Street, Bournemouth BH15 1DN
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81 High Street, Bracknell RG12 1DZ
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223 Nantwich Rd, Aberdeen CW2 6BY
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312 High Street, Croydon CR0 1NG
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290 Ditchling Road, Brighton BN1 6FJ
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The Old Post Office, Southampton SO31 4HA
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32 The Broadway, Haywards Heath RH16 3AL
(10)
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2 Windmill Rd, Headington OX3 7BX
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1 Freegrounds Road, Southampton SO30 0HG
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18a Market Square, Horsham RH12 1EU
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7 Rookery Place, Fenstanton, Huntingdon, PE28 9LZ, Fenstanton PE28 9LZ
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Friars House Ground Floor 2 Falcon Street, Ipswich IP1 1SL
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45-47 High Street, Redhill RH1 1RX
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4 Bell Street, Reigate RH2 7BG
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25 Church Road , Rustington BN16 3NN
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178 Bridge Road, Sarisbury Green, Southampton SO31 7EH
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67 London Road, Sevenoaks TN13 1AU
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45 Osborne Road , Portsmouth PO5 3LS
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