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No description available.
Jun 26,2017
Minithumbup
By:
Jun 26,2017
0 people found
this helpful
I have recently sold my property via Leaders in London Road. From start to finish they exceeded my expectations. Rachael Clark who led the deal from start to finish was brilliant with assistance from Mark. Special mention also goes to the marketing of my property, especially the photos/booklet (far better than I have seen from any other agent locally). I would have no hesitation in recommending Leaders to any of my friends as a troublesome move was made a lot easier by Leaders and their com...
read full review
Comment on agent fees
Agreed fees for the Sale which were fair and reasonable.
Was this helpful? Yes
Jun 23,2017
Minithumbup
By:
Jun 23,2017
1 people found
this helpful
Waited weeks for my deposit refund despite both myself and my landlord chasing for full payment. Didn't call back when left messages; when I did manage to speak to them all I got was excuses. Glad that my landlord managed the property direct throughout my tenancy and not through the agent. Generally poor customer service for something that should have been an easy quick transfer. They seem to forget the tenancy deposit is the property of the tenant, not the agents money, that's why it's protecte...
read full review
Was this helpful? Yes
Jun 22,2017
Minithumbup
Caroline Hart
Turner Reynolds
By:
Jun 22,2017
0 people found
this helpful
Caroline and Turner were Very helpful and supportive, helped explain the process and how things would run. Found me a fantastic property with an amazing landlady. highly recommended...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 13,2017
Minithumbdown
By:
Jun 13,2017
1 people found
this helpful
We have been with leaders around 10 years. Thankfully we will not have to put up with them any longer. I gave them one star because I had to. We have had 3 houses with them and was stitched up with costs when we moved out of the last one. I cancelled an inspection once as ill. They let themselves in and nearly gave me a heat attack. When we were told our house is being sold she couldn't have sounded more happy. Staff are rude and have no idea what they are doing. Today I received an email statin...
read full review
Comment on agent fees
Really bad
Was this helpful? Yes
May 11,2017
Minithumbdown
By:
May 11,2017
3 people found
this helpful
If I could give no stars I would. We rented a property managed by Leaders for 6 months, I would never ever rent a property through them again. The staff spoke down to us and were often very rude. I would like to make it clear that we never missed a payment nor left the property in any state other than immaculate. While in the property we reported a few things to which they were never dealt with and we never got calls back. I understand they have to be strict as many people live in properti...
read full review
Comment on agent fees
Agents fees were the same as most other local agencies. Besides carpet cleaning. That was horrendously expensive.
Was this helpful? Yes
May 10,2017
Minithumbup
By:
May 10,2017
0 people found
this helpful
Outstanding letting agents been tenants for nearly 3 years without problems repairs carried out quickly and to a very high standard. Highly recommended...
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Was this helpful? Yes
May 10,2017
Minithumbup
By:
May 10,2017
0 people found
this helpful
My house purchase was made so stress free with the guidance of the staff at Leaders. They were so professional and kept in regular contact with me throughout the purchase. I would have no hesitation in recommending them....
read full review
Comment on agent fees
Agents fees were slightly lower compared to other agents in Ipswich.
Was this helpful? Yes
May 08,2017
Minithumbup
By:
May 08,2017
0 people found
this helpful
Excellent service. I highly recommend leaders. The process was smooth and efficient. This is the Best agent I have ever used. Thank you...
read full review
Was this helpful? Yes
By: Jerónimo Trigueros
May 09, 2017
View all comments (1)
I guess that in London things work better compare with Manchester. In Manchester agency each and every one are shameless. They only want the money and they don´t take care of your house at all. If someone come to Manchester, please avoid them at all cost. ...
May 05,2017
Minithumbup
Kerry Turner
Tim Jordan
By:
May 05,2017
0 people found
this helpful
I worked with Leaders Lewisham to rent out my property for six months. Overall they did a very good job, they maintained good professional standards throughout and showed honesty and trust in the business they do. They have very competitive pricing on their rental management rates, and for the price, the service is good value for money. The only reason I have not provided 5 stars would be the lack of attention to detail during the advertising stage, where the online adverts required polishing...
read full review
Comment on agent fees
They have very competitive pricing on their rental management rates, one of the lowest in the region from my enquiries, and for the price, the service is good value for money.
Was this helpful? Yes
May 04,2017
Minithumbdown
Mary Greet
By:
May 04,2017
1 people found
this helpful
A fictional cleaning bill on vacating the flat entitles this agency to the lowest rating. I took the bill to the tenancy deposit scheme, took 3 months to get my deposit returned. AVOID Leaders....
read full review
Comment on agent fees
Ridiculously high fees
Was this helpful? Yes
By: Leaders
May 04, 2017
View all comments (1)
Leaders are an agent for the landlord and act on his instruction. The check out report completed in early December reported that cleaning was required compared to the inventory completed prior to the start of your tenancy. Your landlord asked us to instruct a cleaning company and a copy of the invoice was forwarded onto you, once received from the contractor. The contractor's company name and contact details are noted on the invoice provided, therefore you could have contacted them to verify ...
Apr 24,2017
Minithumbdown
By:
Apr 24,2017
2 people found
this helpful
Dear current and future tenants here is a plea for you to avoid Leaders agency. * please read on.... "All our staff live in the local area, meaning they remain in touch with all the latest developments in the property market and are able to advise you accordingly. The branch works with all the latest industry legislation and guidelines in mind, so you can have complete confidence in its operations. Most importantly of all, you can be assured of a warm and friendly welcome fr...
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Comment on agent fees
awful
Was this helpful? Yes
Apr 13,2017
Minithumbdown
By:
Apr 13,2017
1 people found
this helpful
The let itself wasn't bad but trying to get a deposit back is like sucking blood out of a stone. They are obstructive and do not answer any e-mails. We had to fight quite hard to get deposit back and although the majority has been returned some is still outstanding for reasons that our out of our hands.For their poor way of dealing with our queries I would never rent or buy a property from Leaders again....
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Was this helpful? Yes
Apr 10,2017
Minithumbdown
By:
Apr 10,2017
0 people found
this helpful
Avoid this lot like the plague.... All estate agents have a tendency to lie, but this bunch really do exceed all expectations in a negative way. I am a sitting tenant in a property (not let or managed by leaders) and unfortunately our private landlord has to sell, which they are doing through Leaders. It would appear that because we are tenants they feel they can call us and TELL us when they are doing viewings, and when I have the nerve to complain I am told that I am rude, uncooperative and...
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Was this helpful? Yes
Apr 06,2017
Minithumbup
By:
Apr 06,2017
1 people found
this helpful
Unbelievably awful service and maintenance! I moved into a property with Leaders 6 months' ago. I was given the keys (no one to show me where the bin store, electricity metre, storage units was), within hours i discovered a pest infestation of silverfish and immediately told the property manager. It took 3.5 months for them to get pest control over. The boiler not only broke but had a fire which fortunately burnt itself out, however, could have been far worse. I have now been waiting nearly 6...
read full review
Comment on agent fees
Very high considering they do nothing to earn them!
Was this helpful? Yes
Apr 05,2017
Minithumbdown
By:
Apr 05,2017
4 people found
this helpful
Do not use Leaders!! Try *another agent further down the road. I have used Leaders for the previous two properties I have rented in Portsmouth and had very similar experiences. They do offer a good variety of properties but take my advice and avoid them, they are the worst stereotype of untrustworthy unscrupulous estate agents. Leaders just want your money and don't care how they get it. 14 Balliol Rd - Promised that the property would be re-decorated prior to moving in this was not done. When ...
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Was this helpful? Yes
Apr 03,2017
Minithumbdown
By:
Apr 03,2017
2 people found
this helpful
Our experience with this agent and the landlord of the property can only be described as Dickensian. The entire period of our tenancy was miserable. I WOULD NEVER RECOMMEND THIS COMPANY....
read full review
Comment on agent fees
I have no idea what good service I paid for.
Was this helpful? Yes
Mar 29,2017
Minithumbup
Rebecca Wood
By:
Mar 29,2017
0 people found
this helpful
Absolutely fantatsic service. Cant fault thhe lovely staff in particular Rebecca and the 2 lovley girls at Pride park. They could not of done enough to help me, so polite and professional. I must of called Rebecca over 10 times in one day and she was always so cheery and helpful. Kept me informed every step of the way and as I work full time she made the whole process so easy for me. Definatley would recommend them to everyone. Thank you so so much Rebecca and the gfirls for making the proce...
read full review
Comment on agent fees
Good worth every penny
Was this helpful? Yes
Mar 27,2017
Minithumbup
Kerrie
By:
Mar 27,2017
0 people found
this helpful
Both Emily and Kerrie were the most responsive and helpful from the beginning of my search for a property. However, I have to credit Kerrie for all her help with insuring that my son and I secured our lovely flat. Kerrie went beyond the call of duty and that extra 10 miles, as we had difficult and unusual circumstances. Thanks so much for all your help....
read full review
Was this helpful? Yes
Mar 24,2017
Minithumbdown
By:
Mar 24,2017
7 people found
this helpful
I wish it were possible to give 0 rating as 1 seems too generous. I have been a tenant of Leaders Kenilworth branch since November 2016 and so far my experience has been extremely negative. So far, Leaders have misinformed me on numerous occasions about the particulars of the property (examples include ongoing noisy construction next door, failure to provide supporting documentation on demand, absence of Internet access in the property at the time when I moved in, they even tried to coerce me in...
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Was this helpful? Yes
Mar 24,2017
Minithumbup
By:
Mar 24,2017
0 people found
this helpful
The staff here at the aston branch where very professional and very helpfull. From the first point of contact they responded to my situation quickly as im on a strict timetable to move into the town. Within an hour of my first viewing they started to process my application and a week later i have a nice property. Big thanks to everyone here ie jackie , harry and all of the staff who have made my move as smoothly as possible. Massive thanks and great service...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2017
Minithumbup
Ashley Gleeson
By:
Mar 23,2017
0 people found
this helpful
Ashley has been an amazing agent, helping me through the process and being very available on the phone. He isn't overbearing or pushy and has been positive, not cheesy. He is sincere which goes very far. Both Megan and Bradley have also been polite, helpful and cheery. They have all helped hugely with the stress of moving house. I will definitely be using Leaders Southampton if i move again....
read full review
Comment on agent fees
Average
Was this helpful? Yes
Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
Leaders in Faringdon are a great crew. They managed my flat in Faringdon extremely well. As a "remote" landlady it was very important to have someone whom I could trusts D Lisa and the crew stepped up to the mark every time. Thanks to all of you for your support over the years....
read full review
Comment on agent fees
Good value.
Was this helpful? Yes
Mar 13,2017
Minithumbup
Turner Reynolds
By:
Mar 13,2017
0 people found
this helpful
Turner helped me through the process of selling a property let with Leaders, which was owned by a close relative who had recently passed away, The sale was achieved smoothly and all through the process Turner was sensitive to the nature of the sale and conducted himself in a friendly and professional way and his market knowledge was first class. I followed his advice and we achieved the desired sale....
read full review
Comment on agent fees
As this was an Executors Sale I thought the fees were fare.
Was this helpful? Yes
Mar 12,2017
Minithumbdown
By:
Mar 12,2017
1 people found
this helpful
Our property was vacated in December 2016 and left in a very poor state. It was very obvious that inspections had either not been made or the person visiting the house was blind. Carpets were filthy, walls were disgusting and dirty and the tenants decided to entertain next doors cat! Property Manager Matthew Madeley rarely returned phone calls, and we were forced to pay Leaders money to replace carpets which he assured us we would get this back when the work was completed. We haven't seen ...
read full review
Comment on agent fees
Paid for service never received, rip-off!
Was this helpful? Yes
Mar 06,2017
Minithumbdown
By:
Mar 06,2017
0 people found
this helpful
I dont recommend the agency 'Leaders'. We rented house with the agency. I really like the cleanliness house. I'm stickler. When I led the house was very clean. I clean all thinks, windows, walls and more. On putting the keys agency had no objections. However, the agency did not want to pay a deposit. I wrote a lot of e-mails, I lost a lot of time. I was a lawyer. After several months, I have paid a deposit, but not entirely. I needed the money, so I agreed to a smaller deposit. I feel ...
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Was this helpful? Yes
Mar 05,2017
Minithumbdown
Turner Reynolds
Debbie Keyte
By:
Mar 05,2017
1 people found
this helpful
I bought through leaders and had to deal with Turner... from the outset, he was awful... attitude stank, lazy, didn't do anything unless I shouted at him... when I did shout at him he invited me to pull out of my purchase... every single interaction was just horrendous... I even complained to his manager Debbie as he had moaned about me to a third party as well as an appalling attitude. She assured me that I would no longer have to deal with him, that was not the case, he still replied to my em...
read full review
Comment on agent fees
Don't know I didn't employ them
Was this helpful? Yes
Mar 04,2017
Minithumbdown
By:
Mar 04,2017
1 people found
this helpful
This agent put me and my family in danger!!!! Left us with a deadly gas boiler that was rigged because landlord would replace part..horrible to deal with !!!!don't do repairs!!!! Laugh at you on the phone!!!! They are truly awful!!!! Beware! !!!! Beware!!!! Beware!!!!! There a disgrace and belch while you speak to them on the phone!!!! They stink!!!!...
read full review
Comment on agent fees
Will charge you for somthing if they can!!!!!
Was this helpful? Yes
Feb 24,2017
Minithumbdown
By:
Feb 24,2017
5 people found
this helpful
Took our £503 admin fee, filled out all the forms, was told I was successful and the property was off the market. Great, gave notice to my current landlord. Then get a phone call telling me as my work is contract work the want twelve months rent up front, that's £11,400! Said I don't have it so they then said my application was unsuccessful and they would be keeping the £503 admin fee!...
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Comment on agent fees
Atrocious!
Was this helpful? Yes
By:
Jan 01, 1970
View all comments (1)
...
Feb 16,2017
Minithumbdown
By:
Feb 16,2017
1 people found
this helpful
Rented flat with them, excessive agency fees, no reference check carried out despite being charged, flat in disrepair on check in, check in inventory was photocopy of check out inventory and back th me and landlord charged. Branch manager stated this was unjustified complaint. In future would recommend anyone but...
read full review
Comment on agent fees
Terrible, very high for no service. Exactly why the government should do more and sooner
Was this helpful? Yes
Feb 09,2017
Minithumbdown
By:
Feb 09,2017
6 people found
this helpful
Useless staff never there bad costumer service they just promise a call back to solve a problem I had with my deposit which am still waiting for I will never again use them or recommend them to anyone...
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Was this helpful? Yes
By: Disgruntled ex tenant.
Jun 15, 2017
View all comments (1)
Waited weeks for my deposit refund despite both myself and my landlord chasing for full payment. Didn't call back when left messages; when I did manage to speak to them all I got was excuses. Glad that my landlord managed the property direct throughout my tenancy and not through the agent. Generally poor customer service for something that should have been an easy quick transfer. They seem to forget the tenancy deposit is the property of the tenant, not the agents money, that's why it's protecte ...

ARLA TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
471 21 314 151 3 1 2 1 19 13

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Agent Fees

No fees set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Individual Branch Awards

Gosport, PO12 1DU

Surbiton, KT6 4QR

Sutton, SM2 6LE

Southampton, SO14 3FH

Beckenham, BR3 1AN

Burgess Hill, RH15 9DE

Chichester, PO19 1BA

Cranleigh, GU6 8AU

East Croydon, CR0 6PQ

Eastleigh, SO50 5LA

Fareham, PO16 0LG

Fleet, GU51 3BL

Guildford, GU1 3BJ

Haywards Heath, RH16 3AL

Horsham, RH12 1EU

Hove, BN3 2EB

Kingston upon Thames, KT1 1SF

Reigate, RH2 7BG

Rustington, BN16 3NN

Walton On Thames, KT12 1BY

Waterlooville, PO7 7EX

Winchester, SO23 8RY

Portsmouth, PO2 9DE

London, SE23 3HA

Southampton, SO15 2AE

Southampton, SO31 7EH

Dorking, RH4 1QT

Redhill, RH1 1RX

Worthing, BN11 1EG

Brighton, BN1 2AD

Portsmouth, PO5 3LS

London, SE13 6BG

Aldershot, GU11 1JX

Bracknell, RG12 1DZ


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Aldershot
114 Victoria Road, Aldershot GU11 1JX
(7)
Ashton-in-Makerfield Wigan
2 Millingford Grove,, Wigan WN4 9BA
(2)
Basingstoke
26 Winchester Street, Basingstoke RG21 7DZ
(7)
show all branches (83)
Beckenham
73 High Street, Beckenham BR3 1AN
(5)
Bitterne
363 Bitterne Road, SO18 5RR
(3)
Bracknell
81 High Street, Bracknell RG12 1DZ
(22)
Brighton Marina
18 Waterfront, Brighton Marina Village, Brighton BN2 5WA
(0)
Bromley
20-21 Church Road, Bromley BR2 0EG
(9)
Burgess Hill
13 Station Road, Burgess Hill RH15 9DE
(18)
Cambridge
140 Hills Road, Cambridge CB2 8PB
(4)
Chester
30 Lower Bridge St,, Chester CH1 1RS
(2)
Chichester
3 Northgate, Chichester PO19 1BA
(28)
Cirencester
Northway House East, Cirencester GL7 2QY
(4)
Crainleigh
Britannia House, 133 High Street, Cranleigh GU6 8AU
(9)
Crawley
61 High Street, Crawley RH10 1BQ
(5)
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312 High Street, Croydon CR0 1NG
(13)
Derby
11-12 Cornmarket, Derby, Derby DE1 1QH
(7)
Dorking
280 High Street, Dorking RH4 1QT
(11)
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57 Lower Addiscombe Road, East Croydon CR0 6PQ
(8)
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121 - 123 London Road, East Grinstead RH19 1EN
(5)
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31 South Street, Eastbourne BN21 4UP
(2)
Eastbourne - BN21 4TR
22 Grove Road, Eastbourne BN21 4TR
(1)
Epsom
6 East Street, Epsom KT17 1HH
(7)
Fareham
7 Westquay House 20 West Street, Fareham PO16 0LG
(11)
Faringdon
16 Market Place, Faringdon SN7 7HP
(6)
Fiveways
290 Ditchling Road, Brighton BN1 6FJ
(4)
Fleet
183 Fleet Road, Fleet GU51 3BL
(16)
Forest Hill
9-13 The Facade, Devonshire Road, London SE23 3HA
(93)
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86 High Street, Godalming GU7 1DU
(5)
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124 High Street, Gosport PO12 1DU
(35)
Great Northern
227 Deansgate, Manchester M3 4EN
(3)
Guildford
229 High Street, Guildford GU1 3BJ
(17)
Hamble
The Old Post Office, Southampton SO31 4HA
(0)
Haywards Heath
32 The Broadway, Haywards Heath RH16 3AL
(9)
Hedge End - Southampton
1 Freegrounds Road, Southampton SO30 0HG
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18a Market Square, Horsham RH12 1EU
(24)
Hove
98 Church Road, Hove BN3 2EB
(18)
Ipswich
Friars House Ground Floor 2 Falcon Street, Ipswich IP1 1SL
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Kingston
49 Fife Road, Kingston upon Thames KT1 1SF
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Leaders Eastleigh
12 High Street, Eastleigh SO50 5LA
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Leaders Sarisbury Green
178 Bridge Road Sarisbury Green, Southampton SO31 7EH
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13 London Road, Southampton SO15 2AE
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8 North Street, Leatherhead KT22 7AW
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17 Lewis Grove, London SE13 6BG
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86 High Street, Littlehampton BN57 5DX
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Nailsworth
7 Fountain Street, Nailsworth GL6 0BL
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28 New Road, Brighton BN1 1UG
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Ocean Village
Canute Castle, Canute Road, Southampton SO14 3FH
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Office 1
140 Bath Road, Cheltenham, GL53 7NG
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Office 10
5/7 Selsdon Road, Croydon CR2 6PU
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4 Bell Street, Reigate RH2 7BG
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Office 15
Columbia House Columbia Drive, Worthing BN13 3HD
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Office 16
5 Crendon Street, Hemel Hempstead HP13 6LE
(1)
Office 17
50 London Road, St Albans AL1 1NG
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Office 18
4 Hinton Road, Bournemouth BH1 2EE
(1)
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154A High Street, Bournemouth BH15 1DN
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Office 34
61 High Street, Bognor Regis PO21 1RY
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14 North Cross Street, Gosport PO12 1BE
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10 The Boardwalk, Portsmouth PO6 4TP
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132-134 London Road, Portsmouth PO2 9DE
(19)
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45-47 High Street, Redhill RH1 1RX
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Reigate
4 Bell Street, Reigate RH2 7BG
(12)
Rustington
25 Church Road , Rustington BN16 3NN
(48)
Sarisbury Green
178 Bridge Road, Sarisbury Green, Southampton SO31 7EH
(11)
Sevenoaks
67 London Road, Sevenoaks TN13 1AU
(5)
Southampton
13 London Road, Southampton SO15 2AE
(22)
Southsea
45 Osborne Road , Portsmouth PO5 3LS
(19)
Southsea - Portsmouth
45 Osborne Road, Portsmouth PO5 3LS
(0)
Sovereign Harbour
3B Harbour Quay, Sovereign Harbour, Eastbourne BN23 5QF
(0)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(2)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
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Stroud
29 Lansdown, Stroud GL5 1B
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Surbiton
19-21 Claremont Road, Surbiton KT6 4QR
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Sutton
2-4 Mulgrave Road, Sutton SM2 6LE
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Tetbury
3 Church Street, Tetbury GL8 8JG
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46 High Street, Walton On Thames KT12 1BY
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55-59 London Road, Waterlooville PO7 7EX
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119-120 Western Road, Brighton BN1 2AD
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45 Baker Street, Weybridge KT13 8AE
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Exchange Square, 27 Jewry Street, Winchester SO23 8RY
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6 Chertsey Road, Woking GU21 5AB
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2 Connaught Buildings Chapel Road, Brighton BN11 1BA
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