No description available.

“ Awful service... ”

Aug 17,2018
Minithumbdown
By: 'DeL'
Aug 17,2018
1 people found
this helpful
I have been very disappointed with the service from Leaders (Cambridge). We had an offer accepted and the processing fee taken promptly only to have the offer retracted a week later as the tenant in the property had decided to stay on. It then took ...
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“ Excellent service... ”

Aug 13,2018
Minithumbup
By: 'Alison'
Aug 13,2018
0 people found
this helpful
A superb service from Leaders from beginning to end. Lucie who was our primary contact was amazing. Always chasing things for us and worked extremely hard and kept us informed along the way....
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Comment on agent fees
Good fees.
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Aug 10,2018
Minithumbdown
By: 'Professional Sharer'
Aug 10,2018
0 people found
this helpful
I suppose they are not the worst as estate agents go -- they didn't lose our application to rent, and they made sure basic things like gas certificates were there. However, their fees were astronomical. They initially tried to charge us ~£1800(!), which was between 2 ...
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Comment on agent fees
This whole review is about them -- the fees are HUGE
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“ Poor admin... ”

Aug 10,2018
Minithumbdown
By: 'Poo admin'
Aug 10,2018
0 people found
this helpful
We use Leaders to find tenants for our rental flats and have to say they are excellent at this. However, administratively they are absolutely terrible! They sneak in fees, try to charge the tenants for contract renewals that are not necessary and don't even ...
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Comment on agent fees
As above expensive and lots of 'hidden' fees that they try to get through. Make sure you tell tenants not to pay any contract renewal fees as they wont tell the landlord they are charging them!
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“ OUR PURCHASE... ”

Aug 08,2018
Minithumbup
By: 'Fircroft'
Aug 08,2018
0 people found
this helpful
We are delighted with the service we received from Grace who is based at Leaders Littlehampton Office. She was prompt, courteous, and extremely helpful in the purchase of our property and we were really impressed. Any queries we raised were dealt with straight away - ...
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“ Lucky escape!... ”

Aug 06,2018
Minithumbdown
By: 'Phil Osborne'
Aug 06,2018
4 people found
this helpful
Contacted Leaders in Norwich to arrange viewings of flats to rent for my son, they never returned calls despite saying they would that is when you weren't put through to the Braintree branch (this is a regular occurrence according to staff there). At no ...
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Comment on agent fees
Thankfully never got to this stage.
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“ Fantastic experience and so supportive!... ”

Aug 02,2018
Minithumbup
By: 'Mohan K'
Aug 02,2018
0 people found
this helpful
We rented a 3 bedroom townhouse in Epsom through Leaders for 5 years. During our time, Leaders were always responsive, dealt with any issues promptly and always supportive and helpful. We vacated the property a couple of weeks ago as we moved into our (first) own home. ...
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“ WASTE OF TIME AND MONEY... ”

Aug 01,2018
Minithumbdown
By: 'JP'
Aug 01,2018
4 people found
this helpful
traveled all the way down from devon to wigan to view a house on Saturday at 1.15 we arrived at 12.55 still no-one turned up after 13.30 a lady named sue was meant to arrive she failed to do so, I called the branch and a lovely man ...
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Comment on agent fees
HORRENDOUS
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“ Awful Experience... ”

Jul 31,2018
Minithumbdown
By: 'LC'
Jul 31,2018
4 people found
this helpful
Leaders failed to deliver good customer service; clarity of procedure, continuity or good communication. Failed to move me on time....
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Comment on agent fees
Appalling
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“ Absolutely shocking outfit... ”

Jul 31,2018
Minithumbdown
By: 'Shocking outfit'
Jul 31,2018
4 people found
this helpful
0 quality. Unhelpful. Unprofessional. No quality of service. Do not call back as they promise. Recommend companies that do not provide a professional service. Clearly not managed properly with incompetent staff. Complete amateurs. If the option of a -10 star then this would have been selected. ...
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Comment on agent fees
Money for old rope.............
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“ Absolutely shocking!... ”

Jul 31,2018
Minithumbup
By: 'Stay away!'
Jul 31,2018
5 people found
this helpful
I have given 1star but even that is to generous! We rented a property from leaders fully managed for 9 years we had nothing but problems! We lived with damp undecorated walls for 8 of those, a porch that leaked everytime it rained, my 8 year old son ...
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“ Pathetic service and too much mental Harassment... ”

Jul 30,2018
Minithumbdown
By: 'Rahul'
Jul 30,2018
5 people found
this helpful
Absolutely pathetic and unprofessional services. I am completely frustrated, mentally harassed and embarrassed because of unprofessional & unacceptable services i received from Leaders Letting Agency, Lemington Spa office team which i thought had a very good reputation. I scheduled viewing with there lemington spa local ...
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By: Megha
Jul 30, 2018
View all comments (1)
Pathetic services. I agree with Rahul ...

“ It started so well... ”

Jul 27,2018
Minithumbdown
By: 'It all started so well'
Jul 27,2018
0 people found
this helpful
In mid March 2018 when nearing the end of a 2 month refurbishment of my rental property I informed Leaders it would soon be available again for rental. After a visit by the Stamford manager, I was advised to increase the rent from £510 to £545. Within 24 hrs they ...
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Comment on agent fees
Se above
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“ AWFUL... ”

Jul 22,2018
Minithumbdown
By: 'Jay'
Jul 22,2018
3 people found
this helpful
Needed a place desperately found one and then the problems started. The fees are ridiculously EXPENSIVE for a low key estate agent. Make you wait ages without any contact. Avoid at all cost...
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Comment on agent fees
BAD BAD BAD
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“ Sales... ”

Jul 18,2018
Minithumbup
By: 'Vendor'
Jul 18,2018
0 people found
this helpful
I have recently sold my property through Leaders Derby and I couldn't recommend them enough. Viewings came through on the first day and we received an acceptable offer within a week. The sale went through smoothly and stress fee - Highly recommended...
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Comment on agent fees
Reasonable Price for a fantastic service
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“ Good customer care... ”

Jul 18,2018
Minithumbup
By: 'Hoole landlady'
Jul 18,2018
0 people found
this helpful
Used Leaders Chester to find a tenant for a property in Hoole. Received good customer care and an efficient service. Will use them again. Thank you especially to Kay who was quick to respond to my calls and also kept me updated throughout the whole ...
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Comment on agent fees
On the high side but thorough service offered so worth it. Used another agent in the past who charges a lot less but didn't deliver
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“ Would give them no stars if I could... ”

Jul 17,2018
Minithumbdown
By: 'Megan'
Jul 17,2018
8 people found
this helpful
Started out well, ash sorted the property and deposits out efficiently and with great communication however as it drew closer to the move in date, there was no communication. We were having to ring them up or email them in order to get any information ...
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Comment on agent fees
No idea what the comparable is
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“ Terrible from start to finish... ”

Jul 12,2018
Minithumbdown
By: 'Gemma'
Jul 12,2018
7 people found
this helpful
From the moment we applied for the property to the day we FINALLY received our deposit back our experience of Leaders has been dreadful. Firstly our application process was long and drawn out with no communication whatsoever so we had no idea what was happening ...
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Comment on agent fees
Ridiculous
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“ Very good estate agency... ”

Jul 09,2018
Minithumbup
By: 'Michael'
Jul 09,2018
0 people found
this helpful
Wow! The lettings side of this company really come in for criticism!. The same can't be said for the sales people. Kim and her team achieved our required price plus a bit, and were very patient through a difficult patch. Gemma in Sales Progression ...
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Comment on agent fees
Very good, given the amount of work plus the level of service.
Was this helpful? Yes

“ Very happy with their staff, especially Charlotte.... ”

Jul 09,2018
Minithumbup
By: 'Michelle'
Jul 09,2018
0 people found
this helpful
We have been dealing with Leaders for a few years and have built up a good working relationship. The staff are very helpful and professional. We would highly recommend them....
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“ Avoid... ”

Jul 05,2018
Minithumbdown
By: 'They know me'
Jul 05,2018
7 people found
this helpful
Rented a flat through the above estate agency which should be shut down for incompetence and negligence. On the day that I move in the flat which was reversing in a state of despair and denial very dirty and with a broken washing machine. With ...
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Comment on agent fees
The whole Epsom office has to be close down
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“ Lack of communication with landlord... ”

Jul 05,2018
Minithumbdown
By: 'A disappointed landlord'
Jul 05,2018
6 people found
this helpful
They don't even deserve 1 star. Lack of communication with - us the landlord. They make their own decisions with the tenant, then tell us afterwards. The last straw was when we received the tenant's notice from Leaders. They told us the tenant was ...
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“ LEADERS ESTATE AGENT STAMFORD... ”

Jul 05,2018
Minithumbup
By: 'Sarah P'
Jul 05,2018
0 people found
this helpful
I found Jonathan Wilson, the manager of Leaders Stamford estate agents, extremely knowable, helpful and accessible. He and his assistant Janette went out of their way to ensure I was kept informed and were approachable and patient with all my queries throughout the process. I ...
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“ Parasites and liars!!... ”

Jul 04,2018
Minithumbup
By: 'Karma'
Jul 04,2018
9 people found
this helpful
I would like to leave no stars, but can't. These individuals are something else. They lie through their teeth, and are masters at projecting their incompetence onto tenants!! I had to leave a house due to the landlady selling. The letting team initially told ...
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Comment on agent fees
Avoid at all costs!!!
Was this helpful? Yes
By: Marie
Aug 10, 2018
View all comments (3)
Absolutely disgusted with the service I have received so far. They swap & change on their allocation policy. Even after speaking to a manager who reassured me it wouldn't happen again,it did. No faith in the service they provide. ...

“ Very happy with their staff, especially Charlotte.... ”

Jul 04,2018
Minithumbup
By: 'Michelle'
Jul 04,2018
0 people found
this helpful
We have been dealing with Leaders for a few years and have built up a good working relationship. The staff are very helpful and professional. We would highly recommend them....
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“ Awful... ”

Jun 28,2018
Minithumbdown
By: 'Andy'
Jun 28,2018
6 people found
this helpful
2 appointments they have failed to honour absolute amateurs! Avoid at all costs disgusting company no morals or customer service skills!...
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Comment on agent fees
Overpriced for an amateur service!
Was this helpful? Yes
By: Anu
Jul 21, 2018
View all comments (1)
I Second Andy's comments Called the day before to confirm appointment and change time to a bit earlier. Tried calling the letting office to confirm on day but as it was a Saturday no response so I left a message. I had to phone the sales desk, who can be bothered to answer the phone (thank you) but would not recommend leaders letting. The really annoying thing is that I have traveled over 100 miles to view waiting 2hr for the viewing only for the agent to be a no show. Do NOT use Cambridge ...

“ Excellent! ,... ”

Jun 22,2018
Minithumbup
By: 'Lorraine'
Jun 22,2018
0 people found
this helpful
Yvonne was very helpful and understanding. ..regarding a tenancy ...I would highly recommend her ! She undertook my request and dealt with it extremely efficiently. Thank you !!...
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Comment on agent fees
Good
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“ Absolutely disgraceful... ”

Jun 22,2018
Minithumbdown
By: 'Derbygirl'
Jun 22,2018
8 people found
this helpful
A really appalling company DO NOT GO WITH LEADERS. THEY TAKE ALL THE MONEY OFF YOU MAKE YOU WAIT MONTHS AND THEN TELL YOU YOU CANT HAVE THE PROPERTY LAST MIN. wish I was warned so I didn't loose out on £500 but the staff ...
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Comment on agent fees
BAD
Was this helpful? Yes
By: S Redshaw
Aug 05, 2018
View all comments (2)
Firstly they entered my home without my knowledge or permission to take photographs. Secondly the person doing my checkout inspection was to be the next tennant! Highly irregular and bad practice I rented the property for 4 years with damp and mould and they tried to blame it on me and keep my deposit 4 years of quarterly inspections where everyone including the landlord calling at the property where very happy with how I maintained the property suddenly changed when I handed my notice, went to ...

“ Disgusting... ”

Jun 20,2018
Minithumbdown
By: 'Smith'
Jun 20,2018
7 people found
this helpful
Would never recommend Leaders to anyone. Honestly the most disgusting customer service I've ever received. After putting in several complaints about the employees incompetences, rude manner, overall disrespect and lack of communication between us and themselves, they still have the cheek to take no ...
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Comment on agent fees
Bad
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“ Worst experience... ”

Jun 20,2018
Minithumbdown
By: 'Sian'
Jun 20,2018
6 people found
this helpful
Letting side was very rude and unprofessional when we was vacating the property - accused us of denying access to the property for viewings, however they could not enter unless we was in due to having a large dog and me working shifts and nights ...
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Comment on agent fees
RIP off.
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ARLA TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
489 33 339 209 16 1 10 4 25 25

Agent Fees

No fees set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Individual Branch Awards

Gosport, PO12

Surbiton, KT6

Sutton, SM2

Southampton, SO14

Beckenham, BR3

Burgess Hill, RH15

Chichester, PO19

Cranleigh, GU6

East Croydon, CR0

Eastleigh, SO50

Fareham, PO16

Fleet, GU51

Guildford, GU1

Haywards Heath, RH16

Horsham, RH12

Hove, BN3

Kingston upon Thames, KT1

Reigate, RH2

Rustington, BN16

Walton On Thames, KT12

Waterlooville, PO7

Winchester, SO23

Portsmouth, PO2

London, SE23

Southampton, SO15

Southampton, SO31

Dorking, RH4

Redhill, RH1

Worthing, BN11

Brighton, BN1

Portsmouth, PO5

London, SE13

Aldershot, GU11

Bracknell, RG12


Aldershot
114 Victoria Road, Aldershot GU11 1JX
(7)
Ashton-in-Makerfield Wigan
2 Millingford Grove,, Wigan WN4 9BA
(2)
Basingstoke
26 Winchester Street, Basingstoke RG21 7DZ
(7)
show all branches (94)
Beckenham
73 High Street, Beckenham BR3 1AN
(5)
Bedford
11 Goldington Road, Bedford MK40 3JY
(3)
Bitterne
363 Bitterne Road, Southampton SO18 5RR
(5)
Bracknell
81 High Street, Bracknell RG12 1DZ
(22)
Brighton Marina
18 Waterfront, Brighton Marina Village, Brighton BN2 5WA
(2)
Bromley
20-21 Church Road, Bromley BR2 0EG
(9)
Burgess Hill
13 Station Road, Burgess Hill RH15 9DE
(18)
Cambridge
140 Hills Road, Cambridge CB2 8PB
(13)
Chester
30 Lower Bridge St,, Chester CH1 1RS
(11)
Chichester
3 Northgate, Chichester PO19 1BA
(28)
Cirencester
Northway House East, Cirencester GL7 2QY
(4)
Colchester
2-4 Head St, Colchester CO1 1NT
(3)
Crainleigh
Britannia House, 133 High Street, Cranleigh GU6 8AU
(9)
Crawley
61 High Street, Crawley RH10 1BQ
(6)
Croydon
312 High Street, Croydon CR0 1NG
(15)
Derby
11-12 Cornmarket, Derby, Derby DE1 1QH
(21)
Dorking
280 High Street, Dorking RH4 1QT
(11)
East Croydon
57 Lower Addiscombe Road, East Croydon CR0 6PQ
(8)
East Grinstead
121 - 123 London Road, East Grinstead RH19 1EN
(6)
Eastbourne
31 South Street, Eastbourne BN21 4UP
(2)
Eastbourne - BN21 4TR
22 Grove Road, Eastbourne BN21 4TR
(2)
Epsom
6 East Street, Epsom KT17 1HH
(9)
Fareham
7 Westquay House20 West Street, Fareham PO16 0LG
(11)
Faringdon
16 Market Place, Faringdon SN7 7HP
(7)
Fiveways
290 Ditchling Road, Brighton BN1 6FJ
(4)
Fleet
183 Fleet Road, Fleet GU51 3BL
(16)
Forest Hill
9-13 The Facade, Devonshire Road, London SE23 3HA
(98)
godalming
86 High Street, Godalming GU7 1DU
(5)
Gosport
124 High Street, Gosport PO12 1DU
(36)
Great Northern
227 Deansgate, Manchester M3 4EN
(8)
Guildford
229 High Street, Guildford GU1 3BJ
(19)
Hamble
The Old Post Office, Southampton SO31 4HA
(0)
Haywards Heath
32 The Broadway, Haywards Heath RH16 3AL
(10)
Hedge End - Southampton
1 Freegrounds Road, Southampton SO30 0HG
(5)
Horsham
18a Market Square, Horsham RH12 1EU
(25)
Hove
98 Church Road, Hove BN3 2EB
(18)
Huntingdon
7 Rookery Place, Fenstanton, Huntingdon, PE28 9LZ, Aberdeen PE28 9LZ
(0)
Huntingdon
7 Rookery Place, Fenstanton, Huntingdon, PE28 9LZ, Fenstanton PE28 9LZ
(0)
Ipswich
Friars House Ground Floor 2 Falcon Street, Ipswich IP1 1SL
(6)
Kenilworth
1 Warwick Road Kenilworth CV8 1HD, Kenilworth CV8 1HD
(0)
Kenilworth
1 Warwick Road Kenilworth CV8 1HD, Kenilworth CV8 1HD
(0)
Kingston
49 Fife Road, Kingston upon Thames KT1 1SF
(39)
Leaders Eastleigh
12 High Street, Eastleigh SO50 5LA
(11)
Leaders Sarisbury Green
178 Bridge Road Sarisbury Green, Southampton SO31 7EH
(3)
Leaders Southampton
13 London Road, Southampton SO15 2AE
(21)
Leamington Spa
15 Newbold Street, Leamington Spa, CV32 4HN, Leamington Spa CV32 4HN
(2)
Leatherhead
8 North Street, Leatherhead KT22 7AW
(0)
Lewisham
17 Lewis Grove, London SE13 6BG
(23)
Littlehampton
86 High Street, Littlehampton BN57 5DX
(11)
Milton Keynes
47 Alston Dr, Milton Keynes MK13 9HB
(7)
Nailsworth
7 Fountain Street, Nailsworth GL6 0BL
(1)
North Laine
28 New Road, Brighton BN1 1UG
(6)
Norwich
14 St. Georges Street Norwich NR3 1BA, Norwich NR3 1BA
(6)
Nottingham
42 Thackerays Lane, Nottingham NG5 4JD
(3)
Ocean Village
Canute Castle, Canute Road, Southampton SO14 3FH
(20)
Office 1
140 Bath Road, Cheltenham, GL53 7NG
(5)
Office 10
5/7 Selsdon Road, Croydon CR2 6PU
(0)
Office 11
4 Bell Street, Reigate RH2 7BG
(0)
Office 15
Columbia House Columbia Drive, Worthing BN13 3HD
(1)
Office 16
5 Crendon Street, Hemel Hempstead HP13 6LE
(1)
Office 18
4 Hinton Road, Bournemouth BH1 2EE
(5)
Office 19
154A High Street, Bournemouth BH15 1DN
(2)
Office 34
61 High Street, Bognor Regis PO21 1RY
(3)
Office 6
14 North Cross Street, Gosport PO12 1BE
(4)
Port Solent Marina - Portsmouth
10 The Boardwalk, Portsmouth PO6 4TP
(0)
Portsmouth
132-134 London Road, Portsmouth PO2 9DE
(20)
Redhill
45-47 High Street, Redhill RH1 1RX
(9)
Reigate
4 Bell Street, Reigate RH2 7BG
(12)
Rustington
25 Church Road , Rustington BN16 3NN
(48)
Sarisbury Green
178 Bridge Road, Sarisbury Green, Southampton SO31 7EH
(13)
Sevenoaks
67 London Road, Sevenoaks TN13 1AU
(5)
Southampton
13 London Road, Southampton SO15 2AE
(24)
Southsea
45 Osborne Road , Portsmouth PO5 3LS
(19)
Southsea - Portsmouth
45 Osborne Road, Portsmouth PO5 3LS
(0)
Sovereign Harbour
3B Harbour Quay, Sovereign Harbour, Eastbourne BN23 5QF
(0)
St Albans
50 London Road, St Albans AL1 1NG
(3)
Stamford
2 Gooches Court , Bath Row, Stamford PE9 2RE
(4)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(7)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(0)
Stroud
29 Lansdown, Stroud GL5 1B
(3)
Surbiton
19-21 Claremont Road, Surbiton KT6 4QR
(16)
Sutton
2-4 Mulgrave Road, Sutton SM2 6LE
(52)
Tetbury
3 Church Street, Tetbury GL8 8JG
(0)
walton-on-thames
46 High Street, Walton On Thames KT12 1BY
(25)
waterlooville
55-59 London Road, Waterlooville PO7 7EX
(52)
Western Road, Brighton
119-120 Western Road, Brighton BN1 2AD
(56)
weybridge
45 Baker Street, Weybridge KT13 8AE
(5)
Winchester
Exchange Square, 27 Jewry Street, Winchester SO23 8RY
(15)
Woking
6 Chertsey Road, Woking GU21 5AB
(7)
Worthing
2 Connaught Buildings Chapel Road, Brighton BN11 1BA
(1)
Worthing
53 Chapel Road, Worthing BN11 1EG
(12)


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