Leaders
3.8/5, 1390 reviews
73% recommended
83% sales valuation accuracy
91% sales fee satisfaction
66% lettings valuation accuracy
51% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 83% 91% £23,200 £2,000,000
Lettings 66% 51% £340 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
523 45 409 284 30 4 26 6 25 38
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Lettings TPOS TDS

“Cancerous company. Nothing but issues...”

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Feb 09,2020
Minithumbdown
By: 'James Collins'
Feb 09,2020
2 people found
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Cancerous company. Nothing but issue with dealing with them. I've not have repairs completed. Work that was going to be completed before I moved in is not completed 3 months later. Be very careful with them get everything in writing and record your calls. Sales will ...
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“Very helpful and kind staff. We have booked a......”

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Feb 07,2020
Minithumbup
By: 'Denes Riedly'
Feb 07,2020
0 people found
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Very helpful and kind staff. We have booked an appointment quickly and we could see the flat on that day....
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“Top Notch...”

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Feb 06,2020
Minithumbup
By: 'Sandy Warren'
Feb 06,2020
0 people found
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Top Notch Property Management Team - Andrew & Lorraine helped me through a difficult tenancy - nothing was too much trouble. After the tenant left Andrew coordinated over the Xmas period the refurbishment and disposal of rubbish left behind so we could market the property at ...
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“This letting agent should be ashamed of their......”

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Jan 30,2020
Minithumbdown
By: 'Reb S'
Jan 30,2020
2 people found
this helpful
This letting agent should be ashamed of their conduct, they treat they tenants horribly, there is nothing they wouldn't do to scam their tenants' deposit. If you rent from them, don't expect to have your deposit back. They will use every opportunity to find an ...
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“Leaders dealt with the sale of my property. I......”

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Jan 29,2020
Minithumbup
By: 'Justin Ross'
Jan 29,2020
0 people found
this helpful
Leaders dealt with the sale of my property. I had 4 estate agents round to value my property and chose leaders based on my conversations with Chris. He was very helpful and understood exactly what I was looking for. Joe then handled a lot of viewings ...
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“Happy landlord...”

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Jan 29,2020
Minithumbup
By: 'Alison cruci'
Jan 29,2020
0 people found
this helpful
As a landlord I have rented out my Brighton flat through leaders for 28 years. They have always been polite and helpful, dealing with issues very well. Nikki, in particular, always goes above and beyond in order to resolve issues and answer queries as quickly as ...
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“Really good experience and find a dream prope......”

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Jan 27,2020
Minithumbup
By: 'Yijie shi'
Jan 27,2020
0 people found
this helpful
Really good experience and find a dream property to rent. Really effective work and lovely customer experience. Gonna move in at end of this month, looking forward to it...
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“Goes above and beyond...”

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Jan 19,2020
Minithumbup
By: 'Tenant'
Jan 19,2020
1 people found
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Always able to help. Goes above and beyond to get any issues sorted. I highly recommend the staff in at Leaders Chester....
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“Very poor communication between staff,Never f......”

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Jan 16,2020
Minithumbdown
By: 'Dimitrinka Miteva'
Jan 16,2020
3 people found
this helpful
Very poor communication between staff,Never follow up with tenants .Do not care if any problems need fixing only interested in taking your monthly rent or renting with them. Always saying they can not get hold of the landlord if any issues but actually they ...
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“Great team at leaders Sarisbury Green all ver......”

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Jan 15,2020
Minithumbup
By: 'Louis'
Jan 15,2020
0 people found
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Great team at leaders Sarisbury Green all ver y helpful and knowledgable. Fast, efficient letting agents. Great help from Julie she guided us through the whole process....
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“There is not enough space to write all the it......”

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Jan 15,2020
Minithumbdown
By: 'Horan'
Jan 15,2020
2 people found
this helpful
There is not enough space to write all the items that were just not dealt with! I have to admit out of sheer frustration I did shout at one of the agents, who turned out to be the manager, on two occasions, something I very ...
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“I cannot praise staff member Judy Davis enough...”

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Jan 09,2020
Minithumbup
By: 'Teresa Thomas'
Jan 09,2020
0 people found
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I cannot praise staff member Judy Davis enough for her totally professional, always sensible, kind and friendly help throughout all of the years I have been letting my property though Leaders. Judy has informed me that she will be retiring next month and I know ...
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“Richard and his team were highly professional......”

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Dec 19,2019
Minithumbdown
By: 'Paul Baker'
Dec 19,2019
0 people found
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Richard and his team were highly professional throughout my purchase. He managed to reassure the vendor and myself and kept both sides on board in what was a pretty drawn out process. Highly recommended....
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“Terrible experience. I have been in my flat ......”

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Dec 19,2019
Minithumbdown
By: 'Manjula Jones'
Dec 19,2019
3 people found
this helpful
Terrible experience. I have been in my flat for over a month now and till date, I have not being provided with a key to the bin room. Despite several emails and false promises of sorting it out, there still hasn't been outcome so far. ...
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“Brilliant Agents...”

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Dec 17,2019
Minithumbup
By: 'John Graver'
Dec 17,2019
0 people found
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Right from our first meeting at the property Leaders have been most helpful and supportive. When there has been a problem (which there have been few) it has been attended too very quickly and efficiently. We can't recommend them more highly....
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“The team was very quick and professional, we found a ......”

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Dec 16,2019
Minithumbup
By: 'Daniel Rubint'
Dec 16,2019
0 people found
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The team was very quick and professional, we found a property to rent in less than 3 hours. I highly recommend them....
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“Regards to Ashley Hancock, just to say the se......”

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Dec 16,2019
Minithumbup
By: 'Andy Marecki'
Dec 16,2019
0 people found
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Regards to Ashley Hancock, just to say the service he did for me was amazing especially on saturday morning when I made a mistake and he sorted it out within the hour hes an asset to the company...
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“Leaders have been great and made the whole pr......”

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Dec 03,2019
Minithumbup
By: 'Mike Preston-Roberts'
Dec 03,2019
0 people found
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Leaders have been great and made the whole process very easy. All of the staff are very helpful but my main contact Kirsty was brilliant and sorted out all my questions very efficiently....
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“Leaders, Forest Hill, looked after my rental ......”

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Nov 22,2019
Minithumbup
By: 'Diana Andrews'
Nov 22,2019
2 people found
this helpful
Leaders, Forest Hill, looked after my rental property for a number of years and have just completed its sale. Both lettings and sales departments have proved efficient and always civil and charming. Timothy Holland and Nikki Lumsden from Sales were very knowledgable and enthusiastic about ...
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“i have taken a leaders rental agreement th......”

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Nov 22,2019
Minithumbdown
By: 'benedict'
Nov 22,2019
0 people found
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ioni have taken a leaders rental agreement through leaders estate agents in Sutton surrey two years back was compulsory to take landlord tenants contents insurance which was arranged by Helburns jersey now trading as bode insurance solutions ltd policy underwritten by Trafalgar insurance both based ...
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“WOULD GIVE 0 STARTS...”

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Nov 19,2019
Minithumbdown
By: 'Roxy A'
Nov 19,2019
5 people found
this helpful
As a tenant, this is what I have had to put up with: - A £400 fee for early termination of the contract - Expected to pay rent even after we moved out and agreed a move out date - Cleaning checks every three months, when ...
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“So far very good, everyone very helpful. A bi......”

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Nov 15,2019
Minithumbup
By: 'Joana Rasteiro'
Nov 15,2019
0 people found
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So far very good, everyone very helpful. A big thank you to Jessica Hoad that have helped us in this new journey....
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“Thank you Holly - you are fantastic!...”

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Nov 14,2019
Minithumbup
By: 'Martin MacKenzie'
Nov 14,2019
0 people found
this helpful
I really cannot express in words how grateful I am to the team at Leaders (especially Holly!) who have helped me secure the rental property that I so wanted! Holly's patience and advice were very much appreciated and at every stage in the process from ...
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“Fantastic Service...”

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Nov 14,2019
Minithumbup
By: 'Rachel Peattie'
Nov 14,2019
0 people found
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Whitney and Richard at Leaders were fantastic when we bought our property through their branch. We were updated through the whole sales and exchange process and they organised their Letting Team to find us a tenant. Overall, an excellent service!...
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“I would like to thank all involved for their ......”

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Nov 13,2019
Minithumbup
By: 'Graeme Sears'
Nov 13,2019
0 people found
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I would like to thank all involved for their customer service and professionalism during the so far. Both my wife and myself self have been impressed with the way everything has been conducted. Please pass our thanks to the team special thanks to Charlotte Williams ...
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“Brilliant service, loved working with the Bel......”

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Nov 12,2019
Minithumbup
By: 'Martin Harrison'
Nov 12,2019
0 people found
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Brilliant service, loved working with the Belper team and would recommend highly. Always a smile and went the extra yard...
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“Worst of worst...”

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Nov 07,2019
Minithumbdown
By: 'Joe newman'
Nov 07,2019
8 people found
this helpful
When viewing the property there was a locked door i asked what the door lead to the agent said it’s a massive cellar, the size of the house with plenty of room, I put the security deposit down and view the property a few ...
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“I have been in contact with Clacton for 1......”

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Nov 05,2019
Minithumbup
By: 'Peter Baker'
Nov 05,2019
0 people found
this helpful
I have been in contact with Clacton for 10 weeks looking for a property and with the help of your sales and found that the young lady there is very helpful and pleasant and find her very good in me looking for a property you can ...
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“Leaders have been a fantastic estate agents. ......”

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Nov 04,2019
Minithumbup
By: 'Sophie Collier'
Nov 04,2019
0 people found
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Leaders have been a fantastic estate agents. Start to finish service was amazing. I would highly recommend. Definitely the best in Colchester....
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“worst agencyorst agency ever!!! They rented me a house w......”

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Nov 01,2019
Minithumbdown
By: 'Sabrina Secareanu'
Nov 01,2019
5 people found
this helpful
Worst agency ever!!! They rented me a house with mould on windows and stains on walls and carpets. They were saying that it is my responsibility to clean the mould and they will not send anybody to do it. After Elisha ispected the house, in ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Individual Branch Awards

Littlehampton, BN57

Milton Keynes, MK13

Chester, CH1


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