• claim your profile
    BEV RUSH
  • upload your photo
    Richard Bond
  • claim your profile
    Sarah Clarke
  • upload your photo
    Jon Mole
  • upload your photo
    Selwyn Pacheco
  • upload your photo
    Linda Harrower
  • David Montero
    David Montero
  • claim your profile
    Sarah Bryan
  • upload your photo
    Simon MARSH
  • Tim LODER
    Tim LODER
  • claim your profile
    Michelle Brown
  • claim your profile
    Laura Chung
  • claim your profile
    Deborah Hilton
  • claim your profile
    Glen Oliver
  • claim your profile
    Susan Henderon
  • claim your profile
    Chris Love
  • claim your profile
    Julia Bishop
  • claim your profile
    Hannah Willis
  • claim your profile
    Laura Andrews
  • Ben Heath
    Ben Heath
  • claim your profile
    Rachael Cutting
  • claim your profile
    Lauren Woodger
  • claim your profile
    Andrea Roberts
  • claim your profile
    Scott Daines
  • claim your profile
    Fiona Knight
No description available.
Sep 25,2017
Minithumbup
Lizzy
By: 'Deborah'
Sep 25,2017
0 people found
this helpful
Many thanks to Leaders for finding us a fabulous flat in Ocean Village. Lizzy worked hard arranging viewings, conducting negotiations and kept us fully informed throughout the process. An all round efficient, friendly and professional team....
read full review
Was this helpful? Yes
Sep 22,2017
Minithumbup
By: 's.Young'
Sep 22,2017
0 people found
this helpful
Have used Leaders since 2013 for our property in Walton and have never had any issues. They provide an excellent service. We used Leaders as we have a property in Kingston which they manage for us (since 2002) and again we have always had excellent service. Wouldn't go anywhere else....
read full review
Comment on agent fees
Agent fees very fair especially if you are a loyal customer.
Was this helpful? Yes
Sep 20,2017
Minithumbdown
By: 'James Dixon'
Sep 20,2017
1 people found
this helpful
Horrendous. My wife and I lived in a "fully managed" Leaders property for nearly 18 months. Letting the property was harmless enough but once they had your money they did not care. Damp was left untreated for months eventually leading to rotting brickwork. On a property visit by a Leaders staff member, our door was left open all day invalidating our insurance and leaving ourselves vulnerable to theft. The final straw was when the toilet broke and flooded into the downstairs...
read full review
Comment on agent fees
There's a fee for everything - yet they're seemingly responsible for nothing
Was this helpful? Yes
Sep 19,2017
Minithumbdown
By: 'Fisher'
Sep 19,2017
0 people found
this helpful
Good at finding tenants but SHOCKING admin. Never call back when they say they will. Slow to get contract finalised and first month rent to us nearly three weeks after tenancy. Still messing around with previous tenant deposit where we wanted to withhold cleaning cost against a full photo evidence....
read full review
Comment on agent fees
Average
Was this helpful? Yes
Sep 11,2017
Minithumbdown
By: 'Anoushka'
Sep 11,2017
1 people found
this helpful
This letting agent is a complete shambles, terrible service, they haven't got a clue what they are doing. They do not return deposits in a timely fashion and make no apologies for this. Every agreement they send to be signed is incorrect. I have never actually dealt with such an incapable firm before.... stay clear and don't waste your money on such terrible service....
read full review
Comment on agent fees
High fees, low quality service
Was this helpful? Yes
Sep 07,2017
Minithumbdown
By: 'jakkkkkkk'
Sep 07,2017
4 people found
this helpful
Absolute shambles. Worst agents I have ever encountered. No communication between staff members. One member says something another says the complete opposite. Shocking service and the moving in process took far too long and the help they offered was next to nothing. Could barely ever get through to the office to talk to a member of staff. And most phone calls were "Let me check that for you and I'll call you back". This happened to me 3 times in one week and I never received a call bac...
read full review
Comment on agent fees
They don't deserve any fees.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Claudia
By: 'J. Orti'
Sep 06,2017
0 people found
this helpful
Claudia has been helpfully in our application procedure for tenant. I would appreciate more help during move in, but is good....
read full review
Was this helpful? Yes
Sep 06,2017
Minithumbdown
By: 'Louisa'
Sep 06,2017
0 people found
this helpful
Would never ever recommend this company. Such a bad, unsympathetic manner towards the tenants and just interested in 'extorting' money from them in any ludicrous way. Their checkout reports are completely made up and their so called customer service team need re-training. One example - taking a photo of a spider that had made a web after we had cleaned the property, and we'd already vacated it, and accusing us of leaving the place 'unclean'!! I would have allocated this review to someone in the ...
read full review
Comment on agent fees
Fees are ridiculous and seems made up as they go along. A tenant is expected to go along with it and pay it.
Was this helpful? Yes
Sep 05,2017
Minithumbdown
By: 'AnotherLeadersFan'
Sep 05,2017
0 people found
this helpful
Leaders do not care about their tenants they are only interested in making money for landlords. The property was not immaculate when we moved in and they they threatened that we would be blamed for the damage that was already there. They were not helpful when we had issues. Paid a premium amount for a "decent" letting agent and did not receive a decent service....
read full review
Comment on agent fees
Expensive
Was this helpful? Yes
Sep 03,2017
Minithumbdown
By: 'Anotherangrytenant'
Sep 03,2017
3 people found
this helpful
I move a lot as part of my Job as a Doctor, but have never had to deal with such a bad letting agent. Their fees were huge compared to other agents in the area and fees for referencing, photographing the flat, drawing up contracts etc were exceptionally high. The contract which is around 30 pages long essentially absolves Leaders of all responsibility for anything. The flat was in a pretty poor state when we moved in, and various emails I sent to leaders throughout my years tenancy were ignored ...
read full review
Comment on agent fees
Too high
Was this helpful? Yes
Aug 28,2017
Minithumbdown
By: 'Grumpy Mum'
Aug 28,2017
0 people found
this helpful
RATS! We rented a property from Leaders for 6 agonising months.The property wasn't clean to begin with, there was rubbish in cupboards and the garden was overgrown and full of litter. Water ran down the walls in the kitchen when we took a shower. The icing on the cake was when we came home one evening to find a rat in the hall. Leaders did not answer the phone when I called and complained, I ended up taking my baby and 3 year year old to stay with family until Leaders arranged for Pest contol to...
read full review
Comment on agent fees
Complete fortune!
Was this helpful? Yes
Aug 24,2017
Minithumbdown
Natasha
By: 'Murphy'
Aug 24,2017
2 people found
this helpful
If I could give 0 I would. DO NOT USE THEM. We had problems from the beginning. They charge ridiculous Fees I mean more then any other letting agency and when we moved in. They hadn't even checked the property was clean. Was disgusting and 8 months pregnant moving from down south I just wanted to move in. They constantly came round and wanted to value house then after reassuring us didn't have to leave we then got made homeless after months of lies being messed about trying to charge more money...
read full review
Was this helpful? Yes
By: Rachel
Sep 02, 2017
View all comments (1)
Can you msg me regarding your experience. These people really do need reporting to the relevant authorities. If you can send me our email or number that would be great ...
Aug 21,2017
Minithumbdown
By: 'Alex'
Aug 21,2017
0 people found
this helpful
So. 4 stars. Not bad. But let's look at the reviews closer, yeh? First let's split them out into Tenants (ave 3.52 stars) vs Landlords (ave 4.57 stars). Also, of 54 reviews, 32 of them were written in November 2012! So that looks suspicious. Let's discount them. Now we get Tenants (2.23 stars) vs Landlords (4 stars). Actually, who cares about 5 years ago? Let's just look at the last 3 years (7 reviews). Now we get Tenants (1 star) vs Landlords (erm 1 star). I've rented from many lettings agen...
read full review
Comment on agent fees
Average
Was this helpful? Yes
Aug 15,2017
Minithumbdown
By: '001'
Aug 15,2017
0 people found
this helpful
Absolutely horrible service, we were nearly left homeless due to them canceling our contract last minute, they told us our previous landlord gave us a bad reference however we were in contact with our previous landlord who only listed wear and tear and was satisfied with us as tenants and even offered to call them again to make it clear to them there was no damages or problems whilst we were with them. They refused to give us our money back and we had to push it a lot to get only some of it back...
read full review
Comment on agent fees
Bad.
Was this helpful? Yes
Aug 10,2017
Minithumbdown
By: 'Joanne'
Aug 10,2017
0 people found
this helpful
Be aware.Do not use these people, we are still waiting 10 days on, for our deposit to be returnedTthe landlord is happy for it to be returned and the flat has new tenants the day after my son moved out. They have come up with every excuse as to why we have not had the money back. I have been in touch with the landlord who has also contacted them regarding this. I have received no call back as promised both by Bev and the Manager Claire....
read full review
Was this helpful? Yes
Aug 08,2017
Minithumbdown
Gareth Carpenter
Tanya Clarke
By: 'gcsm'
Aug 08,2017
0 people found
this helpful
Abominable service, highway robbery, blatant incompetence, treating tenants like a gagged and handcuffed crime victim with no rights to exercise their rights which are stated in the contract that BOTH parties signed. Do NOT use Leaders Ocean Village for rent unless you are looking forward to losing your dignity and peace of mind, not to mention your money. They take £400 in fees and then proceed to ignore you when you complain of not working appliances, which they agreed to fix prioir to s...
read full review
Comment on agent fees
Outrageous fees, £400 for notnonly not doing anything but also trying to save more at the expense of the tenant
Was this helpful? Yes
Jul 31,2017
Minithumbdown
By: 'Very annoyed'
Jul 31,2017
0 people found
this helpful
It's a pity a minus star could not be given. What absolutely terrible service. First they didn't tell me about the neighbours which legally they are supposed to. I ended my tenancy early due to the neighbors. Here were constant unwarranted complaints about me, they wouldn't listen to me. It took a week to get my back door fixed so couldn't lock it which is not secure at all. The maintenance man informed me that no one stays in the house due to the neighbours in addition some of the locals ...
read full review
Comment on agent fees
Rent. £515pcm. Deposit £802. £134 to advertise the property
Was this helpful? Yes
Jul 28,2017
Minithumbup
By: 'Diana B'
Jul 28,2017
0 people found
this helpful
Marrica has been managing my rental property for the last few months and I have been very impressed with how efficient and helpful she has been. She has always responded quickly to any queries I have had....
read full review
Was this helpful? Yes
Jul 24,2017
Minithumbup
By: 'Hayley'
Jul 24,2017
0 people found
this helpful
Having been disappointed with our previous letting agent in Stoke, we decided to move our property over to Leaders. The service from them was second to none. They kept us up to date in regards to the marketing of the property, and managed to secure us a new tenant within two days at the asking price. Couldn't fault anyone in the team, superb!...
read full review
Was this helpful? Yes
Jul 17,2017
Minithumbup
Turner Reynolds
By: 'Mr And Mrs Payne'
Jul 17,2017
0 people found
this helpful
We found Turner to be very efficient and a pleasure to do business with.Our flat sale was handled with complete professionalism and was sold very quickly. We would not hesitate to use Turner and Leaders in the future. Yours faithfully, Mr and Mrs Payne...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jul 17,2017
Minithumbdown
By: 'Beware'
Jul 17,2017
1 people found
this helpful
Rented this property for 4 years. Stay clear and use at your own peril. Move out process - nightmare. Arranged for landlord to visit the property to ascertain any work he might like us to do given the long term nature of this let. Landlord very pleased with the property and asked us to do nothing and confirmed full deposit would be returned, just short of £1000. We moved out on the 1st July and we are still waiting for our deposit. It has taken multiple phone calls - where the agent simply...
read full review
Comment on agent fees
Expensive
Was this helpful? Yes
Jul 14,2017
Minithumbdown
By: 'O.A'
Jul 14,2017
0 people found
this helpful
In one word, USELESS! These terrible sets of people are back with their horrible service. Trouble started from the very first day I moved into the apartment I rented through Leaders, check my previous review. I managed to survive almost one month with a faulty boiler with no compensation. I vacuum the common area myself, since its left alone to remain very dirty. Now it's the end of the 6 month contract and I have requested for a periodic agreement. As usual, they didn't reply to my email and f...
read full review
Comment on agent fees
Very high for doing nothing useful for the tenant.
Was this helpful? Yes
Jul 12,2017
Minithumbdown
By: 'South Croydon'
Jul 12,2017
0 people found
this helpful
Terrible terrible letting agents. Un-professional, little to no communication. Never call back when they say they will and there is never anyone around to talk to. Poor referencing and completely overpriced....
read full review
Comment on agent fees
Expensive for the area. Don't get value for money or any of the services offered.
Was this helpful? Yes
Jul 12,2017
Minithumbdown
By: 'Alice'
Jul 12,2017
0 people found
this helpful
Leaders were fantastic for the whole time we rented from them (almost 3 years) and were really quick to solve any problems etc. However, when we ended our tenancy and moved out it became a whole other story. We spent 2 days cleaning our property so it was spotless and when it came to getting our deposit back then were an absolute nightmare! They tried charging us for things which were their responsibility, such as missing fire alarms which we had reported to them 18 months previously and a broke...
read full review
Was this helpful? Yes
Jul 11,2017
Minithumbdown
By: 'Lan'
Jul 11,2017
0 people found
this helpful
Information for someone who is looking a house to rent. I have been rented at least 12 houses in 7 years recently. I have never had any problem with taking care the house and cleaning it before moving house. Even though some of the landlords or an agent commented that the house was kept cleaner than moving in. I have to write a note for you to avoid the company named Leaders (leaders.co.uk). This company is very bad service and always try to deduce your deposit even though take all your depos...
read full review
Was this helpful? Yes
Jul 04,2017
Minithumbdown
By: 'Christopher'
Jul 04,2017
4 people found
this helpful
Could it get any worse? From lack of communication, problems with contracts, even being outright lied to by the lettings manager; it has consistently been one poor experience after another. I can only hope any future properties I am interested in are listing with other agents; as I'll never use Leaders again....
read full review
Was this helpful? Yes
Jun 26,2017
Minithumbup
By: 'Nigel A'
Jun 26,2017
0 people found
this helpful
I have recently sold my property via Leaders in London Road. From start to finish they exceeded my expectations. Rachael Clark who led the deal from start to finish was brilliant with assistance from Mark. Special mention also goes to the marketing of my property, especially the photos/booklet (far better than I have seen from any other agent locally). I would have no hesitation in recommending Leaders to any of my friends as a troublesome move was made a lot easier by Leaders and their com...
read full review
Comment on agent fees
Agreed fees for the Sale which were fair and reasonable.
Was this helpful? Yes
Jun 23,2017
Minithumbup
By: 'Disgruntled ex tenant'
Jun 23,2017
5 people found
this helpful
Waited weeks for my deposit refund despite both myself and my landlord chasing for full payment. Didn't call back when left messages; when I did manage to speak to them all I got was excuses. Glad that my landlord managed the property direct throughout my tenancy and not through the agent. Generally poor customer service for something that should have been an easy quick transfer. They seem to forget the tenancy deposit is the property of the tenant, not the agents money, that's why it's protecte...
read full review
Was this helpful? Yes
Jun 22,2017
Minithumbup
Caroline Hart
Turner Reynolds
By: 'CBS36'
Jun 22,2017
0 people found
this helpful
Caroline and Turner were Very helpful and supportive, helped explain the process and how things would run. Found me a fantastic property with an amazing landlady. highly recommended...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 13,2017
Minithumbdown
By: 'Tidge'
Jun 13,2017
1 people found
this helpful
We have been with leaders around 10 years. Thankfully we will not have to put up with them any longer. I gave them one star because I had to. We have had 3 houses with them and was stitched up with costs when we moved out of the last one. I cancelled an inspection once as ill. They let themselves in and nearly gave me a heat attack. When we were told our house is being sold she couldn't have sounded more happy. Staff are rude and have no idea what they are doing. Today I received an email statin...
read full review
Comment on agent fees
Really bad
Was this helpful? Yes

ARLA TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
474 23 315 168 3 1 3 1 19 14

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Individual Branch Awards

Gosport, PO12 1DU

Surbiton, KT6 4QR

Sutton, SM2 6LE

Southampton, SO14 3FH

Beckenham, BR3 1AN

Burgess Hill, RH15 9DE

Chichester, PO19 1BA

Cranleigh, GU6 8AU

East Croydon, CR0 6PQ

Eastleigh, SO50 5LA

Fareham, PO16 0LG

Fleet, GU51 3BL

Guildford, GU1 3BJ

Haywards Heath, RH16 3AL

Horsham, RH12 1EU

Hove, BN3 2EB

Kingston upon Thames, KT1 1SF

Reigate, RH2 7BG

Rustington, BN16 3NN

Walton On Thames, KT12 1BY

Waterlooville, PO7 7EX

Winchester, SO23 8RY

Portsmouth, PO2 9DE

London, SE23 3HA

Southampton, SO15 2AE

Southampton, SO31 7EH

Dorking, RH4 1QT

Redhill, RH1 1RX

Worthing, BN11 1EG

Brighton, BN1 2AD

Portsmouth, PO5 3LS

London, SE13 6BG

Aldershot, GU11 1JX

Bracknell, RG12 1DZ


Firm Widgets

My widgets

Aldershot
114 Victoria Road, Aldershot GU11 1JX
(7)
Ashton-in-Makerfield Wigan
2 Millingford Grove,, Wigan WN4 9BA
(2)
Basingstoke
26 Winchester Street, Basingstoke RG21 7DZ
(7)
show all branches (85)
Beckenham
73 High Street, Beckenham BR3 1AN
(5)
Bedford
11 Goldington Road, Bedford MK40 3JY
(1)
Bitterne
363 Bitterne Road, SO18 5RR
(3)
Bracknell
81 High Street, Bracknell RG12 1DZ
(22)
Brighton Marina
18 Waterfront, Brighton Marina Village, Brighton BN2 5WA
(0)
Bromley
20-21 Church Road, Bromley BR2 0EG
(9)
Burgess Hill
13 Station Road, Burgess Hill RH15 9DE
(18)
Cambridge
140 Hills Road, Cambridge CB2 8PB
(4)
Chester
30 Lower Bridge St,, Chester CH1 1RS
(4)
Chichester
3 Northgate, Chichester PO19 1BA
(28)
Cirencester
Northway House East, Cirencester GL7 2QY
(4)
Crainleigh
Britannia House, 133 High Street, Cranleigh GU6 8AU
(9)
Crawley
61 High Street, Crawley RH10 1BQ
(5)
Croydon
312 High Street, Croydon CR0 1NG
(14)
Derby
11-12 Cornmarket, Derby, Derby DE1 1QH
(9)
Dorking
280 High Street, Dorking RH4 1QT
(11)
East Croydon
57 Lower Addiscombe Road, East Croydon CR0 6PQ
(8)
East Grinstead
121 - 123 London Road, East Grinstead RH19 1EN
(5)
Eastbourne
31 South Street, Eastbourne BN21 4UP
(2)
Eastbourne - BN21 4TR
22 Grove Road, Eastbourne BN21 4TR
(1)
Epsom
6 East Street, Epsom KT17 1HH
(7)
Fareham
7 Westquay House 20 West Street, Fareham PO16 0LG
(11)
Faringdon
16 Market Place, Faringdon SN7 7HP
(7)
Fiveways
290 Ditchling Road, Brighton BN1 6FJ
(4)
Fleet
183 Fleet Road, Fleet GU51 3BL
(16)
Forest Hill
9-13 The Facade, Devonshire Road, London SE23 3HA
(93)
godalming
86 High Street, Godalming GU7 1DU
(5)
Gosport
124 High Street, Gosport PO12 1DU
(35)
Great Northern
227 Deansgate, Manchester M3 4EN
(4)
Guildford
229 High Street, Guildford GU1 3BJ
(17)
Hamble
The Old Post Office, Southampton SO31 4HA
(0)
Haywards Heath
32 The Broadway, Haywards Heath RH16 3AL
(9)
Hedge End - Southampton
1 Freegrounds Road, Southampton SO30 0HG
(1)
Horsham
18a Market Square, Horsham RH12 1EU
(24)
Hove
98 Church Road, Hove BN3 2EB
(18)
Ipswich
Friars House Ground Floor 2 Falcon Street, Ipswich IP1 1SL
(6)
Kingston
49 Fife Road, Kingston upon Thames KT1 1SF
(38)
Leaders Eastleigh
12 High Street, Eastleigh SO50 5LA
(11)
Leaders Sarisbury Green
178 Bridge Road Sarisbury Green, Southampton SO31 7EH
(1)
Leaders Southampton
13 London Road, Southampton SO15 2AE
(17)
Leatherhead
8 North Street, Leatherhead KT22 7AW
(0)
Lewisham
17 Lewis Grove, London SE13 6BG
(22)
Littlehampton
86 High Street, Littlehampton BN57 5DX
(6)
Milton Keynes
47 Alston Dr, Milton Keynes MK13 9HB
(1)
Nailsworth
7 Fountain Street, Nailsworth GL6 0BL
(1)
North Laine
28 New Road, Brighton BN1 1UG
(6)
Ocean Village
Canute Castle, Canute Road, Southampton SO14 3FH
(19)
Office 1
140 Bath Road, Cheltenham, GL53 7NG
(3)
Office 10
5/7 Selsdon Road, Croydon CR2 6PU
(0)
Office 11
4 Bell Street, Reigate RH2 7BG
(0)
Office 15
Columbia House Columbia Drive, Worthing BN13 3HD
(0)
Office 16
5 Crendon Street, Hemel Hempstead HP13 6LE
(1)
Office 17
50 London Road, St Albans AL1 1NG
(0)
Office 18
4 Hinton Road, Bournemouth BH1 2EE
(1)
Office 19
154A High Street, Bournemouth BH15 1DN
(0)
Office 34
61 High Street, Bognor Regis PO21 1RY
(2)
Office 6
14 North Cross Street, Gosport PO12 1BE
(4)
Port Solent Marina - Portsmouth
10 The Boardwalk, Portsmouth PO6 4TP
(0)
Portsmouth
132-134 London Road, Portsmouth PO2 9DE
(19)
Redhill
45-47 High Street, Redhill RH1 1RX
(9)
Reigate
4 Bell Street, Reigate RH2 7BG
(12)
Rustington
25 Church Road , Rustington BN16 3NN
(48)
Sarisbury Green
178 Bridge Road, Sarisbury Green, Southampton SO31 7EH
(11)
Sevenoaks
67 London Road, Sevenoaks TN13 1AU
(5)
Southampton
13 London Road, Southampton SO15 2AE
(23)
Southsea
45 Osborne Road , Portsmouth PO5 3LS
(19)
Southsea - Portsmouth
45 Osborne Road, Portsmouth PO5 3LS
(0)
Sovereign Harbour
3B Harbour Quay, Sovereign Harbour, Eastbourne BN23 5QF
(0)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(4)
Stoke on Trent
459 Hartshill Road, Stoke on Trent ST4 6AB
(0)
Stroud
29 Lansdown, Stroud GL5 1B
(2)
Surbiton
19-21 Claremont Road, Surbiton KT6 4QR
(16)
Sutton
2-4 Mulgrave Road, Sutton SM2 6LE
(50)
Tetbury
3 Church Street, Tetbury GL8 8JG
(0)
walton-on-thames
46 High Street, Walton On Thames KT12 1BY
(23)
waterlooville
55-59 London Road, Waterlooville PO7 7EX
(50)
Western Road, Brighton
119-120 Western Road, Brighton BN1 2AD
(55)
weybridge
45 Baker Street, Weybridge KT13 8AE
(5)
Winchester
Exchange Square, 27 Jewry Street, Winchester SO23 8RY
(15)
Woking
6 Chertsey Road, Woking GU21 5AB
(6)
Worthing
2 Connaught Buildings Chapel Road, Brighton BN11 1BA
(1)
Worthing
53 Chapel Road, Worthing BN11 1EG
(11)


.

Find the Best Agent to
Buy, Sell or Rent Property