LD Property Management

14 reviews 2.7 /5 rating
  • 57% valuation accuracy
  • 50% recommend
  • 71% fee satisfaction
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    John
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    Jane
LD Property Management is one of the leading Independent specialists in Residential Lettings. We have a wealth of experience in this field and provide a first class, professional and caring service to Read full description...LD Property Management is one of the leading Independent specialists in Residential Lettings. We have a wealth of experience in this field and provide a first class, professional and caring service to both Landlords and Tenants.
 
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Apr 24,2015
Minithumbup
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John
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Jane
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Apr 24,2015
0 people found
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Had a particular difficult relationship with a previous large company resulting in a complaint to the ombudsman. Had been left with a trashed apartment an an unresponsive letting agency. Discussed this on a personal level with john Noonan who immediately responded and took control of the situation. He dealt with contractors ,restored the apartment to its former glory and then provided a most suitable tenant. It's a pleasure to dealt with this company who always respond on a personal level withou...
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Comment on agent fees
These are very acceptable for the service provided.
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Feb 09,2015
Minithumbup
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Jane
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John
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Feb 09,2015
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This company provided me with the reassurance and absolute understanding of the importance of looking after our property whilst we were in Australia. Appreciating the emotional attachment to our home , John and Jane were very supportive in finding suitable tenants . I can only praise and thank them for their personal assistance in making the move easier....
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Jan 27,2015
Minithumbup
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Jan 27,2015
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We have a good relationship with LD Property and our Landlord Simon, and although we were concerned that Simon would be out of the country for a long period, on the only occasion we have needed help, LD came though for us and sorted our heating problem quickly and supported us with heaters while it was being fixed. Overall very pleased and happy with where we live and LD who look after us....
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Comment on agent fees
In my opinion agents fees are all too high, so this is not a criticism of LD property per se, but I also understand they have a business to run, and fees therefore have to be paid.
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Jan 21,2015
Minithumbup
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John
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Jan 21,2015
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I have recently been the process of gaining my property back through the courts due to non payment of rent. It could have been a real nightmare and I am glad that I did not have to do this on my own. John and the team at LD Property were really helpful and efficient assisting me at Court and with all the associated stages of the process. I am sure that without the assistance and expertise I could have been many thousands of pounds down....
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Jan 21,2015
Minithumbup
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John
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Jan 21,2015
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Excellent administration and advice provided. John and his team have consistently found me excellent long term tenants who look after the property. Any issues are dealt with swiftly and professionally. I have and will continue to recommend John and his team to landlords and tenants....
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Jan 21,2015
Minithumbup
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Jan 21,2015
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All the staff are extremely helpful, professional and friendly. They made my first rental very easy after being a home owner for many years. Whenever I have a maintenance issue it is dealt with promptly by the staff and the courteous contractors they use....
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Jul 27,2014
Minithumbdown
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Jul 27,2014
1 people found
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Thankfully my partner and I are 5 days from officially ending any connection with LD Property. We did have a beautiful penthouse apartment rented through them that we were assured was a long term let by both the letting agents and our landlord, however after SIX months of living there, just enough time to become settled and actually start making it our home our landlord decides to sell (yes, well within their right, but the way LD dealt with it was highly unprofessional). Despite someone fro...
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What agent could do to change your mind?
Understand that business will always work best on reputation. I would have been happy to recommend you to others had you dealt with this bad situation in a good manner. However, you chose to play the blame game and belittle my intelligence. I think you can guess what that means.
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By: John Noonan
Jul 28, 2014
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I am really sorry that you feel so aggrieved with LD Property Management it is certainly not how we would want to be perceived. We pride ourselves on giving excellent customer service, which many of our clients enjoy and it is disappointing when we receive negative feedback. I think it is important to give a balanced view and I would like to give our version of events. Firstly, your Landlord advised us that the property was available for rental for between 2 to 3 years and we would have ind ...
Oct 02,2013
Minithumbdown
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Oct 02,2013
5 people found
this helpful
LD Property Management are the most incompetent company I have ever dealt with. The staff are rude, clueless, blatantly lie and they fob you off at every opportunity. We are currently renting with them and the last 6 months we have had nothing but problems. Living in this, what could be an ideal property has caused nothing but stress. I would not recommend renting a property through LD and feel sorry for any landlord who has left their property in the hands of LD. They will only use "th...
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Sep 13,2013
Minithumbdown
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Sep 13,2013
4 people found
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We are currently renting a property from LD where the central heating and hot water system has been broken for 5 weeks. LD have continuously delayed making the repairs, even though it is written into the contract that this system must be maintained, as they are keen to use "their man" to do the repairs instead of a British Gas engineering. Despite complaining in an email and being promised we would be made a priority the problem has still not been fixed. We were then told it would be t...
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Jul 09,2013
Minithumbdown
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Jul 09,2013
4 people found
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We found a property to rent with LD Property management. Our deposit was accepted and all was going well until charges for referencing on top of admin fees were requested. This was not made clear at the start. We questioned the extra charges and stated admin fees should cover it. The company then pulled the flat from under us stating the landlord did not want people like us in the property!!!! A day later the flat was advertised at an increased monthly rate! Thankfully our deposit was returned. ...
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What agent could do to change your mind?
Nothing
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By: John
Oct 08, 2013
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I would like to clarify that we always disclose our fees when conducting a viewing of a property and issue a helpful information sheet disclosing all of our possible fees and charges before entering into a contract. Unfortunately, we do not know what other Letting Agents charge when giving a reference and that is what happened here, as the prospective tenants refused to pay the fee by their previous Letting Agents we could not complete the referencing, therefore, we had to re-market the propert ...
Mar 09,2012
Minithumbdown
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Mar 09,2012
6 people found
this helpful
After seeing a 'perfect' house, I contacted the agent to arrange a viewing, and was greeted on the telephone by a rude, snobby woman!! I was told we could only view the house when THEY were in the area!! Do they want to rent this house out?! I explained that it was difficult for us to do any day of the week due to shift works, but was extremely unhelpful! Instead I was told "well, we have other people viewing the property anyway!" Oh well - poke it up your bum I say!! I certainly...
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What agent could do to change your mind?
I would definately recommend a more 'chilled out' and helpful customer service! They need to remember that we are the customer, therefore do as much as you can to help that person - less negativity!!
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By: John
Oct 08, 2013
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I'm sorry that I haven't been able to make a comment sooner as I have only just been made aware of this site. We always try to accommodate times for viewings to suit prospective tenants, however, we have to plan our routes when we have a number of properties being marketed at the same time. We do try to conduct viewings within our office hours and regularly conduct them out of office hours. I'm sorry that we couldn't meet your requirements. ...
Feb 23,2012
Minithumbdown
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Feb 23,2012
6 people found
this helpful
Useless, unprofessional, money grabbing. Fight to get deposit back. Horrible experience....
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By: Evelyn
Mar 09, 2012
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Wr do our best to retunr the deposit as soon as possible and the only hold up is where there has been a dipute which are far and few between or if we are waiting for a contractor to complete a job that the tenant is responsible for. On occassions the tenant has refused to ok a job and has delayed the deposit. ...
Apr 27,2011
Minithumbdown
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Apr 27,2011
5 people found
this helpful
Tenants beware! I am a tenant renting a property through LD Property Management in Salisbury. Their appalling customer service and shocking rudeness has made me no longer wish to live in this house even though I love it. In addition to financially raping me at the beginning of my tenancy, they are totally incompetent and appear to have very little knowledge of tenancy law, although I sometimes wonder if they do know and are just assuming the tenants are ignorant of their rights. I have rented...
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By: Evelyn
Mar 09, 2012
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I am very sorry if this client had a bad experience with us, most of our tenants have been with us a long time and a lot come to us first if they are moving. However on occassions things certainly go wrong and I cannot answer this fully as I do not know which client this was. ...
Sep 02,2008
Minithumbup
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Sep 02,2008
2 people found
this helpful
Inconsistent reports on property condition, invoices sent only sporadically, information only sent after repeated requests, did not pursue tenants for gardening & house cleaning as per contract....
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LD Property Management - Fareham, PO16
Office 2
7 High Street, Fareham PO16 7AN
(9)
LD Property Management - Salisbury, SP1
Office 4
18a Winchester Street, Salisbury SP1 1HG
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