Lawlors Property Services is a privately owned independent estate agency providing a high standard of service in all aspects of residential sales and lettings.
Lawlors Sales & Lettings

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Properties for Sale
Properties to Rent

Feb 15,2018
Minithumbdown
By: 'S'
Feb 15,2018
1 people found
this helpful
This is by far the snobbiest estate agent I have ever dealt with, the agents having massive egos for no reason. The Woodford branch doesn't not value customer care, we completed in over a 7 figure home and not even the courtesy of a congratulations. ...
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Comment on agent fees
No comment as the buyer. However, I made sure they got paid during a general property recession!
Was this helpful? Yes
Feb 10,2018
Minithumbdown
By: 'Moniz'
Feb 10,2018
1 people found
this helpful
Absolutely appalled by the entire company. From the letting Negotiator to the management everyone working there seems to be inconsiderate and treat people with total disregard. I rented a property through Lawlors for 12 months and was treated extremely badly baring in mind I paid £1950 rent ...
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Comment on agent fees
Considering the disgraceful service.....day light robbery
Was this helpful? Yes
Nov 27,2017
Minithumbup
By: 'Jovan'
Nov 27,2017
0 people found
this helpful
Working with Lester was a pure pleasure. Prompt approach in dealing with issues associated with clients equerries and aspirations helping them to achieve their goals....
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Comment on agent fees
Good
Was this helpful? Yes
May 04,2016
Minithumbup
By: 'Clare'
May 04,2016
0 people found
this helpful
Throughout our buying process Chris was extremely helpful and supportive. As we were in a chain we were in the process for quite a while and Chris helped this to go as smoothly as possible. We were able to contact Chris very easily if needed ...
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Comment on agent fees
we were purchasing so no fees
Was this helpful? Yes
Sep 29,2014
Minithumbdown
By: 'Reynolds'
Sep 29,2014
4 people found
this helpful
We have let a property via Lawlors and have been extremely upset and disappointed by the experience. Firstly, they accepted a reference from a tenant even though they knew that it was written by the tenants boyfriend. ( this came to light after the tenants had ...
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What agent could do to change your mind?
Nothing , as now we know what there customer service is like
Attached Files
Was this helpful? Yes
Apr 10,2013
Minithumbdown
By: 'Disappointed potential client'
Apr 10,2013
4 people found
this helpful
Negotiated an agreed rental fee on a house. I then received their rental contract which i marked up as its very one-sided in the landlord\'s favor which is most likely illegal in the UK according to the office of fair trading. The landlord supposedly ...
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Was this helpful? Yes
By: None
Sep 15, 2013
View all comments (1)
My name is James Lawlor F.N.A.E.A. Director and founder of Lawlors property services .i take all criticisms and observations of,our Company seriously and if I had been made aware of your comments I would have acted immediately to discuss and confirm that all of our documents are vetted and approved by the National Association of Estate Agents and all directors are members of A.R.L.A . It is always the prerogative of the Landlord to accept or reject any tenant if they feel inclined to do so and o ...
Nov 01,2012
Minithumbup
By: 'ac75'
Nov 01,2012
1 people found
this helpful
Having been renting for the last several years and come across my fair share of shoddy agents I feel not being a person that normally writes reviews, this time I should. (If its good let other people know it's good and if its bad warn ...
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Was this helpful? Yes
Mar 17,2011
Minithumbdown
By: 'ESaid'
Mar 17,2011
1 people found
this helpful
Incredibly rude, dishonest staff. Had awful experience with them, please do not consider them for lettings at all!...
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Was this helpful? Yes
By: james
Apr 24, 2012
View all comments (1)
my name is james lawlor F.N.A.E.A and i am the founder and Partner of lawlors property services . I have found this website by chance and although i am not a member i am writing to utterly refute the above allegations . i will personally handle and deal with any matter relating to the reputation of my Company and if the person who has made the above comment wishes to compain to me directly i will deal with it in a Professional manner . ...

NAEA ARLA NALS TPOS DPS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 1 1 0 0 1 1 1 2

Agent Fees

No fees set.
Last updated at 3:20 PM 19/02/2016 by allAgents

Complaints Procedure

All complaints are recorded at the time they are made and must be made to the member of staff concerned.

If the complaint cannot be satisfied at this point the complaint should be made in writing to the Branch Manager or Operations Manager - a list can be made available by contacting the Director’s
Operations manager, Jimi Epps, by e-mail jimi.epps@lawlors.co.uk or by telephone 020 8418 1897 or in writing to:
Jimi Epps, Lawlors Property Services, 165 High Road, Loughton, Essex. IG10 4LF

All written complaints will be acknowledged in writing either by postal letter or e-mail within 3 working days and a proper investigation promptly undertaken. A formal written outcome of this investigation will be sent to the Complainant within 15 working
days.

If the Complainant remains dissatisfied they can then pursue the complaint via the Managing Director – Mr Elliott Lawlor – email: elliott@lawlors.co.uk - at the same address as above. This should provide the opportunity for a speedy, separate and detached review of the complaint by someone not directly involved in the transaction. Such a review will be sent to the Complainant within 15 working days.

Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant. This will also explain how the matter can
be referred to the Ombudsman, pointing out that any such referral must be made within 6 months.

Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 3:20 PM 19/02/2016 by allAgents

Awards won by Lawlors Sales & Lettings

Individual Branch Awards


Chigwell
116 High Road, Chigwell IG7 5BJ
(2)
Elite Homes Loughton
Elite Homes, 165 High Road, Loughton IG10 4LF
(0)
Loughton
165 High Road, Loughton IG10 4LF
(3)
show all branches (5)
New Homes Loughton
Land & New Homes, 165 High Street, Loughton IG10 4LF
(0)
Woodford Green
457 High Road, Woodford Green IG8 0XE
(2)


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