Lannister Homes
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0% recommended
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0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Lannister Homes was founded in 2018 by Tom and Carrie Short with the aim to change the way the industry worked. Their aim is simple: to make the journey of letting or selling your house a less stressful one. We want to focus more on the new start that you are ... show more Lannister Homes was founded in 2018 by Tom and Carrie Short with the aim to change the way the industry worked. Their aim is simple: to make the journey of letting or selling your house a less stressful one. We want to focus more on the new start that you are about to embark on, even if you are selling for a negative reason.

We know the reputation that estate agents, and letting agents, have, and our promise to you is that we will make you rethink that. We promise that our communication to you will always be honest and will do our best to answer all your questions. All our fees are open and transparent- there will never be any hidden fees for you to worry about. Our service to you is truly bespoke, so contact us today for your free and no obligation cost of moving exercise.

Unfortunately Tom recently passed away, and Carrie is now even more determined to help others. Her experiences of the industry from a personal front, and the fact that they built this vision together, has made her even more passionate in her campaign to change the way you view us.

I want to be your estate agent for life. Your trusted advisor for all things property related Carrie Short

Lannister Homes makes the most stressful of times, your best of times

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Performance Statistics
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Lettings 0% 0% £0 £0
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Areas covered
  • Leicester
  • Derby
  • Leicestershire
  • Derbyshire
  • Nottingham
  • Nottinghamshire
  • Kettering
  • Corby
  • Wellingborough
  • North Northamptonshire
  • Warwickshire
  • Nuneaton
Address

The Cream Rooms 4 HRFC Business Suite Leicester Road
Leicester
Leicestershire
LE10 3DR
0116 326 6805

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If we are giving great service, then we want you to tell everyone, if we aren’t, then tell us!

The purpose of the complaints procedure is to deal quickly, effectively and efficiently with your grievance and where possible, turn a potentially negative situation into a very positive one, through our care and attention.

Dealing with the complaint

We aim to provide a high standard of service to you, our customers, at all times. However, sometimes things can go wrong and if that happens we are committed to resolving matters promptly and fairly. For ease we have detailed our complaints processes below.

Step 1:

Please write (by letter or email) to the Branch Manager, Lannister Homes, The Cream Rooms, Suite 2, 4 HRFC Business Centre, Leicester Road, Hinckley, LE10 3DR with the details of your complaint setting out clearly the reasons for your grievance(s) together with dates, names of any staff members you dealt with and enclosing/attaching any supporting evidence.

Step 2:
The Branch Manager is required to acknowledge your complaint in writing (letter or email) within 3 working days of receiving it.

Step 3:
The Branch Manager will review your complaint and provide you with a formal written
outcome of his/her investigation within 15 working days of receiving the complaint.

Step 4:
Should you still be dissatisfied after receiving our Final View, then you may refer the
complaint to the Ombudsman whose details are below. Please note that you must refer your complaint to the Ombudsman within 12 months of receiving our Final View for the Ombudsman to consider it.

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury SP1 2BP
Last updated at 9:05 AM 26/07/2019 by Carrie Short

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