Langford Russell
2.6/5, 28 reviews
39% recommended
80% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 80% 100% £395,000 £840,000
Lettings 50% 33% £1,050 £7,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 2 5 2 1 7 1 0 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Highly recommended William at Langford Russell's Orpington branch...”

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Jul 22,2023
Minithumbup
William
By: 'G Singh'
Jul 22,2023
0 people found
this helpful
Being familiar with sour and awful experience with countless estate agents and agencies, we finally found the team at Langford Russell to be operating with utmost professionalism and fairness. I thought we were lucky to have found Willam at Langford Russell's Orpington office who guided ...
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“Recently used Langford Russell to let out my ......”

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Aug 29,2020
Minithumbdown
By: 'Louis'
Aug 29,2020
0 people found
this helpful
Recently used Langford Russell to let out my property - huge mistake. Hands down the worst service I’ve received from any agent....and that’s saying something. The lack of professionalism and efficiency from the property management team has been absolutely astounding with the ...
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“I recently sold a house through the Orpingto......”

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Jan 11,2020
Minithumbup
Adam
By: 'richard'
Jan 11,2020
0 people found
this helpful
I recently sold a house through the Orpington Branch It did take a long time , probably due to my buyers solicitors I was pleased with the service I recieved from the team Special thanks to Keith and Adam for all their help and advice. I ...
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“Over the years I have bought a number of hous......”

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Oct 02,2019
Minithumbdown
Rob
By: 'Suby'
Oct 02,2019
1 people found
this helpful
Over the years I have bought a number of houses in London and the south east and have considerable experience with Estate Agents. Langford Russell Chistlehurst branch of this estate agents is shockingly bad. They are a cowboy outfit, completely unprofessional and are a throw ...
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“Very bad experience with Chislehurst branch. ......”

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Sep 07,2019
Minithumbdown
By: 'Colin'
Sep 07,2019
2 people found
this helpful
Very bad experience with Chislehurst branch. They managed Poor flow of people to view my property. They were bad at giving any updates and finally, after terminating their contract they had lost our keys. Of course they said they'd never had them which is strange ...
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“We initially asked 3 estate agents to value o......”

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Sep 03,2019
Minithumbup
Chris
By: 'Julie'
Sep 03,2019
0 people found
this helpful
We initially asked 3 estate agents to value our house and went for the one that said they could bring in the best results and the highest price. We had very disappointing results and decided to appoint a joint agent. The additional agent was Langford Russell ...
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“100% satisfied...”

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Jul 10,2019
Minithumbup
Luke
By: 'Benedikt'
Jul 10,2019
0 people found
this helpful
We were looking to buy a house in Bromley area beginning of the year. We had viewings with several agencies but Langford Russell seemed to be the only ones making an effort in helping us find the right place for us, based on what we ...
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Was this helpful? Yes

“Excellent Communication during our purchase...”

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May 14,2019
Minithumbup
Kevin
By: 'Happy'
May 14,2019
0 people found
this helpful
Throughout our property purchase Kevin not only communicated with us to keep us to keep us up to speed, he also communicated well with our seller, their solicitor, our solicitor and our estate agent's to ensure all parties involved were regularly updated on progress; also ...
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Comment on agent fees
Purchasing so N/A.
Was this helpful? Yes

“I am very pleased to say everyone in this branch was very kind and helpful . I got the house I wanted in just over 3 months! Very happy with them !...”

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Aug 02,2018
Minithumbup
By: 'Onur'
Aug 02,2018
0 people found
this helpful
Very helpful team ! I got my new home in just over 3 months. Thank you so much . Everyone was so kind and worked hard...
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“States Agent...”

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Jul 29,2018
Minithumbup
Melania
By: 'Johnna'
Jul 29,2018
0 people found
this helpful
Mel was very helpful when we needed to acquire the flat at nexus appartments and made the process easy for us....
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“I cannot fault the lengths that Eddie went to in ......”

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Feb 14,2018
Minithumbup
Eddie
By: 'eh342'
Feb 14,2018
0 people found
this helpful
I cannot fault the lengths that Eddie went to in order to help our purchase complete. Throughout the whole process Eddie kept us updated, try to sole our chain issues and ultimately ensured we completed on our perfect house. He was understanding and patient but ...
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Comment on agent fees
n/a buyer
Was this helpful? Yes
By: Andrew Roberts
Feb 16, 2018
View all comments (1)
Thank you for your kind words and really pleased you were happy with Eddie! If you have a Google account, would love to see this on here as well please :) http://search.google.com/local/writereview?placeid=ChIJB-wOC78BdkgRK6Lh5EwVtZw. Thanks. Andrew Roberts - Customer Relations Manager ...

“Absolutely TERRIBLE experience with Langford Russell, we were lied to ......”

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Oct 01,2017
Minithumbdown
By: 'Wyatt'
Oct 01,2017
10 people found
this helpful
Absolutely TERRIBLE experience with Langford Russell, we were lied to about our prospective buyer who was not financially verified. We were told he was a cash buyer and wanted a quick sale so after completion date was agreed we set about arranging things to be ...
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“Langford Russell were very helpful throughout the entire process of ......”

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Jul 08,2017
Minithumbup
Sohil
By: 'Sohil'
Jul 08,2017
0 people found
this helpful
Langford Russell were very helpful throughout the entire process of buying the house. We had multiple viewings and they accommodated us at all times. Very responsive and the entire process was handled professionally by Ben, Abbie and Paul. All questions and queries were answered in ...
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Comment on agent fees
N/a
Was this helpful? Yes

“I have recently sold and bought through this agent. It ......”

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Jul 03,2017
Minithumbup
Luke
By: 'Carole'
Jul 03,2017
1 people found
this helpful
I have recently sold and bought through this agent. It was a protracted deal with a long completion but Luke remained focused throughout. He was courteous, knowledgable and very helpful and always kept me informed. Thank you Luke, I am delighted with the outcome...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Andrew Roberts
Jul 03, 2017
View all comments (1)
Thank you Carole for the kind words. I hope you will enjoy life in your new home as much we did help make it happen. Warm regards Andrew Roberts - Customer Relations Manager ...

“There's a lot of discussion at the moment about letting ......”

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Feb 02,2017
Minithumbup
Adam
By: 'Deb'
Feb 02,2017
1 people found
this helpful
There's a lot of discussion at the moment about letting agents fees being too high. The last budget proposed legislation to counter what some letting agents charge for what amounts to a bit of photocopying. Langford russell earned every single penny of my tenancy fee. ...
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Comment on agent fees
Earned every single penny!
Was this helpful? Yes
By: Andrew Roberts
Feb 22, 2017
View all comments (1)
Thanks Deb for your comments and good luck in your new home. ...

“Appalling service. Was initially informed that there would be a £250 ......”

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Aug 04,2016
Minithumbdown
By: 'Appalled!'
Aug 04,2016
1 people found
this helpful
Appalling service. Was initially informed that there would be a £250 holding deposit to take a rental property off the market, only to be told the very next day that it would be £500. After part paying the deposit on a Saturday and then calling on the ...
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Comment on agent fees
Scandalous!
Was this helpful? Yes
By: Andrew Roberts
Sep 05, 2016
View all comments (1)
I am sorry that you have not been completely satisfied by the service you received from our branch. If you would like to contact me directly, I will see what I can do to rectify matters. Andrew Roberts [email protected] or 02083156922 ...

“Absolutely terrible!!!I regret and curse the day I got ......”

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Nov 23,2015
Minithumbdown
Lauren
By: 'Mariya'
Nov 23,2015
4 people found
this helpful
Absolutely terrible!!! I regret and curse the day I got a contract with them! They are absolutely uncaring, don't answer their phone, don't answer e-mails! They left me without hot water and heating on DURING THE SUMMER! I complained so many times, everything in this ...
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“Absolutely unhelpful rude staff. They never answer on emails, phone ......”

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Oct 12,2014
Minithumbdown
By: 'Lana'
Oct 12,2014
1 people found
this helpful
Absolutely unhelpful rude staff. They never answer on emails, phone calls. Never call back. They promise to finish a contract but in my case they try to finish it 2 months simple rent contract. After one month they send me a standart contract and absolutely ignored ...
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What agent could do to change your mind?
They have to change all staff or teach them how to work.
Attached Filesnbsp;
Comment on agent fees
I did the contract by myself because the staff just ignored all my points but I had to pay them. It's really dissappointed!
Was this helpful? Yes

“Brought a property with this office and it was just ......”

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May 08,2014
Minithumbdown
By: 'ERW'
May 08,2014
3 people found
this helpful
Brought a property with this office and it was just horrific. I was gazumped, treated poorly, miscommunicated I'm now complaining over what felt like a fraudulent activity. Even when I finally completed after being forced to go to sealed final bids twice, I then found ...
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What agent could do to change your mind?
Honest and open communication, given me the keys to my house after completion which they refused to do.
Attached Filesnbsp;
Was this helpful? Yes
By: Nicola McGrath
May 09, 2014
View all comments (1)
Further to your above comments I would like the opportunity to discuss this with you and go through your complaint and comments made. My name is Nicola McGrath and I am the Customer Services Manager for The Acorn Group, which Langford Russell is a part of. Please contact me on 020 8315 6929 or at [email protected]. ...

“What a shambles. This company is a complete rip off, ......”

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Apr 24,2014
Minithumbdown
By: 'Bruce's'
Apr 24,2014
4 people found
this helpful
What a shambles. This company is a complete rip off, with the rudest most unhelpful staff I have ever dealt with. "*" Good luck if you want to try and sell your house through this incompetent bunch, trust me you shall need it....
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What agent could do to change your mind?
Close
Attached Filesnbsp;
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“We had terrible time going through letting process from which ......”

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Feb 18,2014
Minithumbdown
By: 'J'
Feb 18,2014
4 people found
this helpful
We had terrible time going through letting process from which we finally pulled out. At first negotiator was pleasant and very helpful, once we agreed things started to fall apart. First I was sent s ¢â‚¬Å“Statement of Account¢â‚¬Â which included massive £294 end of tenancy cleaning ...
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“Having had problems with the progress of the sale of ......”

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May 03,2013
Minithumbdown
Chris
By: 'no'
May 03,2013
2 people found
this helpful
Having had problems with the progress of the sale of my property I contacted Chris Salt the Branch Manager of Langford Russell in Bromley. He promised to resolve these issues I had with my buyers solicitor and broker. True to his word he managed to ...
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“Last September my flatmate, my partner and I were looking ......”

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Mar 17,2013
Minithumbdown
Emma
By: 'Chris'
Mar 17,2013
8 people found
this helpful
Last September my flatmate, my partner and I were looking for a new place to rent. We'd spent months researching online in advance and settled on the Beckenham/Bromley corridor. Our first two attempts to view properties with Langford Russell ended in short notice cancellations. ...
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What agent could do to change your mind?
If they had not been lying, unhelpful cheats I would have happily recommended them.
Attached Filesnbsp;
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“We put the holding deposit down 3 months before the move ......”

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Jul 27,2010
Minithumbdown
By: 'Jammy'
Jul 27,2010
2 people found
this helpful
We put the holding deposit down 3 months before the move in date, then a week before moving in the agents told us that we could not get into the property on the day we sign up for....
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“We rented from Langford Russell in Bromley and had a ......”

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Mar 24,2009
Minithumbdown
By: 'jeeves'
Mar 24,2009
1 people found
this helpful
We rented from Langford Russell in Bromley and had a bad experience. We looked around a property that was being advertised on the landlord's behalf but managed by him. We were told the house had use of an electricity supply to the shed. We wanted ...
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“Avoid at all costs. Langford Russel are the most expensive, ......”

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Mar 16,2009
Minithumbdown
By: 'Dazedbutnotconfused'
Mar 16,2009
2 people found
this helpful
Avoid at all costs. Langford Russel are the most expensive, least helpful bunch of con artists I have ever had this misfortune of doing business with. After 12 months of literally perfect tenancy (no late rent payments, all bills paid) during which time incidentally we were ...
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“I have never dealt with an agency that has such ......”

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Jun 02,2008
Minithumbdown
By: 'martin'
Jun 02,2008
3 people found
this helpful
I have never dealt with an agency that has such an over-inflated opinion of itself!! Staff were abrupt and never returned my calls. My first viewing was arranged through them and they didn't even come along just sent me round to the people that live ...
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“They never respond to your emails or phone calls. They ......”

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Jan 16,2008
Minithumbdown
By: 'bobbyelvisuk'
Jan 16,2008
3 people found
this helpful
They never respond to your emails or phone calls. They visited our flat to do an 'evaluation' and forgot to lock the door properly when they left! They continually fob you off stating that it's problems with their contractors. They always say that they will ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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