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Langford Russell

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Feb 14,2018
Minithumbup
By: 'eh342'
Feb 14,2018
0 people found
this helpful
I cannot fault the lengths that Eddie went to in order to help our purchase complete. Throughout the whole process Eddie kept us updated, try to sole our chain issues and ultimately ensured we completed on our perfect house. He was understanding and patient but ...
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Comment on agent fees
n/a buyer
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By: Andrew Roberts
Feb 16, 2018
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Thank you for your kind words and really pleased you were happy with Eddie! If you have a Google account, would love to see this on here as well please :) http://search.google.com/local/writereview?placeid=ChIJB-wOC78BdkgRK6Lh5EwVtZw. Thanks. Andrew Roberts - Customer Relations Manager ...
Oct 01,2017
Minithumbdown
By: 'Wyatt'
Oct 01,2017
3 people found
this helpful
Absolutely TERRIBLE experience with Langford Russell, we were lied to about our prospective buyer who was not financially verified. We were told he was a cash buyer and wanted a quick sale so after completion date was agreed we set about arranging things to be ...
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Jul 08,2017
Minithumbup
By: 'Sohil'
Jul 08,2017
0 people found
this helpful
Langford Russell were very helpful throughout the entire process of buying the house. We had multiple viewings and they accommodated us at all times. Very responsive and the entire process was handled professionally by Ben, Abbie and Paul. All questions and queries were answered in ...
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Comment on agent fees
N/a
Was this helpful? Yes
Jul 03,2017
Minithumbup
By: 'Carole'
Jul 03,2017
1 people found
this helpful
I have recently sold and bought through this agent. It was a protracted deal with a long completion but Luke remained focused throughout. He was courteous, knowledgable and very helpful and always kept me informed. Thank you Luke, I am delighted with the outcome...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Andrew Roberts
Jul 03, 2017
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Thank you Carole for the kind words. I hope you will enjoy life in your new home as much we did help make it happen. Warm regards Andrew Roberts - Customer Relations Manager ...
Feb 02,2017
Minithumbup
By: 'Deb'
Feb 02,2017
1 people found
this helpful
There's a lot of discussion at the moment about letting agents fees being too high. The last budget proposed legislation to counter what some letting agents charge for what amounts to a bit of photocopying. Langford russell earned every single penny of my tenancy fee. ...
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Comment on agent fees
Earned every single penny!
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By: Andrew Roberts
Feb 22, 2017
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Thanks Deb for your comments and good luck in your new home. ...
Aug 04,2016
Minithumbdown
By: 'Appalled!'
Aug 04,2016
0 people found
this helpful
Appalling service. Was initially informed that there would be a £250 holding deposit to take a rental property off the market, only to be told the very next day that it would be £500. After part paying the deposit on a Saturday and then calling ...
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Comment on agent fees
Scandalous!
Was this helpful? Yes
By: Andrew Roberts
Sep 05, 2016
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I am sorry that you have not been completely satisfied by the service you received from our branch. If you would like to contact me directly, I will see what I can do to rectify matters. Andrew Roberts Andrew.roberts@acorngroup.co.uk or 02083156922 ...
Nov 23,2015
Minithumbdown
By: 'Mariya Pavlova'
Nov 23,2015
2 people found
this helpful
Absolutely terrible!!! I regret and curse the day I got a contract with them! They are absolutely uncaring, don't answer their phone, don't answer e-mails! They left me without hot water and heating on DURING THE SUMMER! I complained so many times, everything in this ...
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Oct 12,2014
Minithumbdown
By: 'Lana'
Oct 12,2014
1 people found
this helpful
Absolutely unhelpful rude staff. They never answer on emails, phone calls. Never call back. They promise to finish a contract but in my case they try to finish it 2 months simple rent contract. After one month they send me a standart contract and absolutely ignored ...
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What agent could do to change your mind?
They have to change all staff or teach them how to work.
Attached Files
Comment on agent fees
I did the contract by myself because the staff just ignored all my points but I had to pay them. It\'s really dissappointed!
Was this helpful? Yes
May 08,2014
Minithumbdown
By: 'ERW'
May 08,2014
1 people found
this helpful
Brought a property with this office and it was just horrific. I was gazumped, treated poorly, miscommunicated I\'m now complaining over what felt like a fraudulent activity. Even when I finally completed after being forced to go to sealed final bids twice, I then ...
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What agent could do to change your mind?
Honest and open communication, given me the keys to my house after completion which they refused to do.
Attached Files
Was this helpful? Yes
By: Nicola McGrath
May 09, 2014
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Further to your above comments I would like the opportunity to discuss this with you and go through your complaint and comments made. My name is Nicola McGrath and I am the Customer Services Manager for The Acorn Group, which Langford Russell is a part of. Please contact me on 020 8315 6929 or at nicola.mcgrath@acorn.ltd.uk. ...
Apr 24,2014
Minithumbdown
By: 'Bruce\'s right'
Apr 24,2014
1 people found
this helpful
What a shambles. This company is a complete rip off, with the rudest most unhelpful staff I have ever dealt with. "*" Good luck if you want to try and sell your house through this incompetent bunch, trust me you shall need it....
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What agent could do to change your mind?
Close
Attached Files
Was this helpful? Yes
Feb 18,2014
Minithumbdown
By: 'J'
Feb 18,2014
1 people found
this helpful
We had terrible time going through letting process from which we finally pulled out. At first negotiator was pleasant and very helpful, once we agreed things started to fall apart. First I was sent s Β’Γ’β€šΒ¬Γ…β€œStatement of AccountΒ’Γ’β€šΒ¬Γ‚Β which included massive £294 end of tenancy ...
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May 03,2013
Minithumbdown
By: 'no'
May 03,2013
2 people found
this helpful
Having had problems with the progress of the sale of my property I contacted Chris Salt the Branch Manager of Langford Russell in Bromley. He promised to resolve these issues I had with my buyers solicitor and broker. True to his word he managed to ...
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Mar 17,2013
Minithumbdown
By: 'Chris'
Mar 17,2013
7 people found
this helpful
Last September my flatmate, my partner and I were looking for a new place to rent. We'd spent months researching online in advance and settled on the Beckenham/Bromley corridor. Our first two attempts to view properties with Langford Russell ended in short notice cancellations. ...
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What agent could do to change your mind?
If they had not been lying, unhelpful cheats I would have happily recommended them.
Attached Files
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Jul 27,2010
Minithumbdown
By: 'Jammy'
Jul 27,2010
1 people found
this helpful
We put the holding deposit down 3 months before the move in date, then a week before moving in the agents told us that we could not get into the property on the day we sign up for....
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Mar 24,2009
Minithumbdown
By: 'jeeves'
Mar 24,2009
0 people found
this helpful
We rented from Langford Russell in Bromley and had a bad experience. We looked around a property that was being advertised on the landlord's behalf but managed by him. We were told the house had use of an electricity supply to the shed. We wanted ...
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Mar 16,2009
Minithumbdown
By: 'Dazedbutnotconfused'
Mar 16,2009
1 people found
this helpful
Avoid at all costs. Langford Russel are the most expensive, least helpful bunch of con artists I have ever had this misfortune of doing business with. After 12 months of literally perfect tenancy (no late rent payments, all bills paid) during which time incidentally we were ...
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Jun 02,2008
Minithumbdown
By: 'martin'
Jun 02,2008
2 people found
this helpful
I have never dealt with an agency that has such an over-inflated opinion of itself!! Staff were abrupt and never returned my calls. My first viewing was arranged through them and they didn't even come along just sent me round to the people that live ...
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Jan 16,2008
Minithumbdown
By: 'bobbyelvisuk'
Jan 16,2008
2 people found
this helpful
They never respond to your emails or phone calls. They visited our flat to do an 'evaluation' and forgot to lock the door properly when they left! They continually fob you off stating that it's problems with their contractors. They always say that they will ...
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Was this helpful? Yes



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Office 1
7 Princess Parade, Locksbottom BR6 8NP
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Office 1
280 High Street, Orpington BR6 0ND
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Office 1
7 High Street, West Wickham BR4 0LP
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Office 2
19 Masons Hill, Bromley South BR2 9HD
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Office 3
7a High Street, Chistlehurst BR7 5AB
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Office 4
3-5 Kelsey Park Road, Bromley BR3 6LH
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