Knight Frank
2.7/5, 55 reviews
42% recommended
69% sales valuation accuracy
81% sales fee satisfaction
Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major ... show more Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major developers, investors and corporate tenants. For further information about the Company, please visit KnightFrank.com.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 69% 81% £550,000 £2,800,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 4 6 17 11 0 4 0 1 11
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA TPOS Sales
Latest Properties

No Properties

“Terrible Communication...”

Share on :
Oct 16,2019
Minithumbdown
By: 'Charles'
Oct 16,2019
0 people found
this helpful
Moved over to London from NZ and signed up to move into a flat, were very clear that my partner was a locum and I was in a full time job so her salary may not count as permanently employed. Regardless the letting agent told ...
read full review
Was this helpful? Yes

“Avoid Knight Frank At All Cost...”

Share on :
Oct 10,2019
Minithumbdown
By: 'Tom'
Oct 10,2019
0 people found
this helpful
Knight Frank is a very dodgy company. The check-in/out was done by a so-called independent company appointed by KF. We were not allowed to select this company, but we did have to pay for them. The check-in report was very light and some of ...
read full review
Was this helpful? Yes

“Awful experience with Knight Frank....”

Share on :
Sep 12,2019
Minithumbdown
By: 'Dimitri Kyriakou'
Sep 12,2019
1 people found
this helpful
Hello, I would like to share some feedback about the awful experience I have just had with Knight Frank's Trinity Village Estate office. I visited the flat last week and was told that we would not be able to give me a move-in date as ...
read full review
Was this helpful? Yes

“Great service, proactive, communicated well, ......”

Share on :
Aug 18,2019
Minithumbup
By: 'Belinda Brinckmann'
Aug 18,2019
0 people found
this helpful
Great service, proactive, communicated well, felt like Rebecca was invested in trying to find us the right rental. We would use KF again....
read full review
Was this helpful? Yes

“Diligent...”

Share on :
Jun 06,2019
Minithumbup
By: 'Diligence'
Jun 06,2019
0 people found
this helpful
We have had outstanding help from Cameron Shields at Knight Frank, looking for new build properties. He did not forget to check, even after a year on the books, to see if we wanted to view more properties. Always friendly and helpful. Many thanks....
read full review
Comment on agent fees
No comment as a purchaser
Was this helpful? Yes

“Excellent Customer Service...”

Share on :
Jun 03,2019
Minithumbup
By: 'Sally Honey'
Jun 03,2019
0 people found
this helpful
I just wanted to say how pleased we were with the customer service from Knight Frank, particularly Sam Daniels. He was very knowledgeable about the property we were interested in and was extremely helpful at all times. nothing was too much trouble. Thank you....
read full review
Was this helpful? Yes

“Knight Frank were fantastic but more importantly so was Tim Harriss...”

Share on :
May 18,2019
Minithumbup
By: 'Ruth, Wareham'
May 18,2019
0 people found
this helpful
I have just sold my house in Dunsfold with Knight Frank for which I wish to thank the whole team in Guildford for. I want to say thank you to the whole team but especially Tim Harriss - he guided me through what is essentially ...
read full review
Comment on agent fees
Fees as expected
Was this helpful? Yes

“A Pleasure to dela with...”

Share on :
May 17,2019
Minithumbup
By: 'Ms Jones'
May 17,2019
0 people found
this helpful
From the moment we first met Charlotte to view our now new home, she was friendly, helpful, polite and professional. Even when we were away dealing with the offer on our new home, she always did everything she said she would and kept us in ...
read full review
Comment on agent fees
Industry standard fees
Was this helpful? Yes

“Very positive experience...”

Share on :
Apr 17,2019
Minithumbup
By: 'IH'
Apr 17,2019
0 people found
this helpful
Charlotte was very helpful from the first point of contact through to completion of the tenancy agreement. She was pleasant to deal with, willing to assist with queries and responsive. Generally, she made the process from start to finish relatively painless....
read full review
Comment on agent fees
No specific comment
Was this helpful? Yes

“perfect service...”

Share on :
Apr 02,2019
Minithumbup
By: 'Armen D'
Apr 02,2019
0 people found
this helpful
Thank you very much for your help, very quick and professional .Amazing service from Rebecca and Jamie-Leigh.Thank you again....
read full review
Comment on agent fees
good
Was this helpful? Yes

“Thank you Christiana...”

Share on :
Mar 28,2019
Minithumbup
By: 'Frankie'
Mar 28,2019
0 people found
this helpful
Christiana Plati is an excellent agent, most helpful, supportive, professional and knowledgeable. She is making our ongoing rather difficult purchasing process bearable as we are encountering various problems, which she is doing her utmost to solve as fast as possible. She is always there for ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“excellent interaction...”

Share on :
Mar 11,2019
Minithumbup
By: 'Gary Harwoods'
Mar 11,2019
0 people found
this helpful
Hi Guys, I just wanted to say that the recent interaction I have had with Laura has re-stored my faith in human nature and everything that has been promised has been done and with minimal amount of fuss, she is a credit to your company, ...
read full review
Comment on agent fees
GOOD,
Was this helpful? Yes

“Excellent...”

Share on :
Mar 04,2019
Minithumbup
By: 'Sue O'
Mar 04,2019
0 people found
this helpful
My house was sold very quickly and efficiently by the staff at Hungerford. Victoria was very positive, supportive and charming all the way through. I could not fault the service I received....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“AWFUL...”

Share on :
Feb 21,2019
Minithumbdown
By: 'Lisa'
Feb 21,2019
1 people found
this helpful
It was my worst experience EVER. Had Leakage for 3 months and had to move out because KF DID NOT solve the issue ! They just did not care. Moved to a new apartment also managed by them. First week realised that heating is NOT working , still ...
read full review
Was this helpful? Yes

“Landlord...”

Share on :
Jan 29,2019
Minithumbdown
By: 'Cobham'
Jan 29,2019
0 people found
this helpful
Having rented out my property to a family with a dog I have been totally let down. On departure house was left un cleaned - oil dripping from the extractor hood to start with. Knight Frank insisted according to my tenants on their check out ...
read full review
Comment on agent fees
average but I had to chase months later for refund of break clause
Was this helpful? Yes

“Terrible service...”

Share on :
Dec 13,2018
Minithumbdown
By: 'Beyond disappointment'
Dec 13,2018
0 people found
this helpful
KF manages our apartment and the service we have received is absolutely appalling. We have had no lights in our master bedroom for 3,5 months and a broken toilet in the master bathroom for 2 months. Having to chase the agent to have this resolved on a ...
read full review
Was this helpful? Yes

“House sale in Wood Street Village...”

Share on :
Jul 30,2018
Minithumbup
By: 'Nightingale'
Jul 30,2018
0 people found
this helpful
We took a liking to Tim Harriss at our first meeting. His weekly updates throughout the sale process were always encouraging and he was tenacious when it came to finding a buyer. It took approximately 43 visits before the house sold and he was full of ...
read full review
Comment on agent fees
very reasonable
Was this helpful? Yes

“excellent...”

Share on :
Jul 19,2018
Minithumbup
By: 'Roger'
Jul 19,2018
0 people found
this helpful
Harry made an excellent job of selling our house, courteous, quick, businesslike and effective. Good judge of buyers! Good at keeping us involved. other staff always helpful....
read full review
Comment on agent fees
Pretty good, although the final price, £805,000, more than we expected, we admit, just took us over the threshold into a higher . Unlucky!
Was this helpful? Yes

“Their service seems to be a joke...”

Share on :
Apr 30,2018
Minithumbdown
By: 'Carlos'
Apr 30,2018
1 people found
this helpful
I called like 4 times for a flat they were advertising, and all the 4 times not any of the negotiator was available. And I was told to wait for them to call back. This has never happened. At the fifth time, a negotiator answered and said......
read full review
Was this helpful? Yes

“Quality service...”

Share on :
Apr 21,2018
Minithumbup
By: 'Nicki'
Apr 21,2018
0 people found
this helpful
Edward was an excellent negotiator for me personally, simply because he was genuine in his approach. He didn't 'over-sell' and answered my questions honestly, even if it meant pointing out the odd negative. He was was encouraging rather than sneering when I made a first ...
read full review
Was this helpful? Yes

“When we looked at the Knight Frank site, it talked ......”

Share on :
Feb 15,2018
Minithumbdown
By: 'Knight Frank Basingstoke - bad'
Feb 15,2018
2 people found
this helpful
When we looked at the Knight Frank site, it talked about a human element in the world of property that is too easily overlooked and that a business that built long term relationships. This could not be any further from the experience we had with ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Knight Frank
Feb 21, 2018
View all comments (1)
Hi there, we're very concerned to hear this. Could you kindly email socialmedia@knightfrank.com with further details and your best contact number so we can look into this for you? Kind regards, KF. ...

“One of the worst letting agents in London.We've been ......”

Share on :
Feb 14,2018
Minithumbdown
By: 'Ian'
Feb 14,2018
1 people found
this helpful
One of the worst letting agents in London. We've been renting a property from KF over the last two years, while everything seemed fine at the beginning, things quickly became sour. We've maintained the property in pristine conditions and always paid our rent on time, ...
read full review
Was this helpful? Yes
By: Alexandra
Sep 13, 2018
View all comments (3)
Absolutely awful experience in 2018 under the leadership of Paul. We have had issues in the past which we were too lenient with negotiating goodwill rate amendments rather than walking away These ranged from missing rent to one tenant being illegally moved into my property with no signed tenancy agreement and no references sent to me. There are too many people with a lack of communication and changing faces all the time. Then you end up chasing because they are not co ordinating. We are now hopi ...

“Terrible customer service provided to us as tenants from start ......”

Share on :
Dec 21,2017
Minithumbdown
By: 'Naomi'
Dec 21,2017
3 people found
this helpful
Terrible customer service provided to us as tenants from start to finish, despite the extortionate fees they charge tenants - Firstly, they made several mistakes in our original contract (including quoting the incorrect rental cost at a few hundred less than they we had agreed ...
read full review
Comment on agent fees
Very high compared to other estate agents (and service certainly no better than other estate agents)
Was this helpful? Yes

“We used the Qp Branch of Knight Frank in June ......”

Share on :
Dec 11,2017
Minithumbup
By: 'Smarts'
Dec 11,2017
0 people found
this helpful
We used the Qp Branch of Knight Frank in June of this year to sell our property. Their valuation was completely accurate. We were very impressed by the database of customers that they brought immediately to view and we had an offer on the table ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“Review of Knight Frank Property Management (KFPM): In summary, an ......”

Share on :
Nov 30,2017
Minithumbdown
By: 'Shai'
Nov 30,2017
2 people found
this helpful
Review of Knight Frank Property Management (KFPM): In summary, an expensive and very poor management service. The property managers themselves are reasonably competent but the overall system itself seems to be severely flawed - everything is outsourced to externals (inventories, check-ins, check-outs, periodic visits etc.) ...
read full review
Was this helpful? Yes

“Meg Jackson was my property manager for two years. In ......”

Share on :
Oct 25,2017
Minithumbup
By: 'Anon'
Oct 25,2017
0 people found
this helpful
Meg Jackson was my property manager for two years. In that time I barely had to contact her, everything we needed fixing or organising was taken off our hands as soon as Knight frank were notified. Had some awful letting agent experiences but this was ...
read full review
Comment on agent fees
High, but standard for London
Was this helpful? Yes

“We will never choose Knight Frank again! The firm is ......”

Share on :
Sep 28,2017
Minithumbdown
By: 'Suzy Frank'
Sep 28,2017
5 people found
this helpful
We will never choose Knight Frank again! The firm is not reliable.We signed the contract in August and paid the 4.5k pounds in September to rent the flat.When we moved to the flat,the agency refused to give us keys.The landlord broke ...
read full review
Comment on agent fees
They charge high agent’s fees.Not worth for the service.
Was this helpful? Yes

“Today I arrived to my home finding all the furniture ......”

Share on :
Aug 26,2017
Minithumbdown
By: 'RH'
Aug 26,2017
4 people found
this helpful
Today I arrived to my home finding all the furniture in the flat shifted and my personal items (shoes and other things) shuffled in my wardrobe. I have also a lot of experience in viewing flats. I have never changed or touched to a tenant's ...
read full review
Was this helpful? Yes

“Awful service. Been without a kitchen hob for one week. ......”

Share on :
Jul 28,2017
Minithumbdown
By: 'WimbledonCliftonRd'
Jul 28,2017
6 people found
this helpful
Awful service. Been without a kitchen hob for one week. Poor attitude in management team, awful response times. Shocking customer service....
read full review
Was this helpful? Yes

“For nearly a year Michael repeatedly contacted me about flat 3 ......”

Share on :
Jul 20,2017
Minithumbdown
By: 'Buyer beware!'
Jul 20,2017
4 people found
this helpful
For nearly a year Michael repeatedly contacted me about flat 3 ocean wharf which I was interested in buying. Throughout this period he had stated that the current service charge for the property was an amount of £4024. When I commenced reviewing the home management pack I ...
read full review
Comment on agent fees
Not applicable
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Knight Frank

Individual Branch Awards


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home