Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 Read full description...Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major developers, investors and corporate tenants. For further information about the Company, please visit KnightFrank.com.
Knight Frank

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“ Their service seems to be a joke... ”

Apr 30,2018
Minithumbdown
By: 'Carlos'
Apr 30,2018
1 people found
this helpful
I called like 4 times for a flat they were advertising, and all the 4 times not any of the negotiator was available. And I was told to wait for them to call back. This has never happened. At the fifth time, a negotiator answered and said......
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“ Quality service... ”

Apr 21,2018
Minithumbup
By: 'Nicki'
Apr 21,2018
0 people found
this helpful
Edward was an excellent negotiator for me personally, simply because he was genuine in his approach. He didn't 'over-sell' and answered my questions honestly, even if it meant pointing out the odd negative. He was was encouraging rather than sneering when I made a ...
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Was this helpful? Yes
Feb 15,2018
Minithumbdown
By: 'Knight Frank Basingstoke - bad'
Feb 15,2018
1 people found
this helpful
When we looked at the Knight Frank site, it talked about a human element in the world of property that is too easily overlooked and that a business that built long term relationships. This could not be any further from the experience we had with ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Knight Frank
Feb 21, 2018
View all comments (1)
Hi there, we're very concerned to hear this. Could you kindly email socialmedia@knightfrank.com with further details and your best contact number so we can look into this for you? Kind regards, KF. ...
Feb 14,2018
Minithumbdown
By: 'Ian'
Feb 14,2018
0 people found
this helpful
One of the worst letting agents in London. We've been renting a property from KF over the last two years, while everything seemed fine at the beginning, things quickly became sour. We've maintained the property in pristine conditions and always paid our rent ...
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Was this helpful? Yes
By: Knight Frank
Feb 14, 2018
View all comments (2)
Hi Ian, we're very concerned to hear this. Could you kindly email socialmedia@knightfrank.com with further details and your best contact number so we can look into this for you? Kind regards, KF. ...
Dec 21,2017
Minithumbdown
By: 'Naomi'
Dec 21,2017
1 people found
this helpful
Terrible customer service provided to us as tenants from start to finish, despite the extortionate fees they charge tenants - Firstly, they made several mistakes in our original contract (including quoting the incorrect rental cost at a few hundred less than they we had agreed ...
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Comment on agent fees
Very high compared to other estate agents (and service certainly no better than other estate agents)
Was this helpful? Yes
Dec 11,2017
Minithumbup
By: 'Smarts'
Dec 11,2017
0 people found
this helpful
We used the Qp Branch of Knight Frank in June of this year to sell our property. Their valuation was completely accurate. We were very impressed by the database of customers that they brought immediately to view and we had an offer on the table ...
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 30,2017
Minithumbdown
By: 'Shai'
Nov 30,2017
1 people found
this helpful
Review of Knight Frank Property Management (KFPM): In summary, an expensive and very poor management service. The property managers themselves are reasonably competent but the overall system itself seems to be severely flawed - everything is outsourced to externals (inventories, check-ins, check-outs, periodic visits etc.) ...
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Was this helpful? Yes
Oct 25,2017
Minithumbup
By: 'Anon'
Oct 25,2017
0 people found
this helpful
Meg Jackson was my property manager for two years. In that time I barely had to contact her, everything we needed fixing or organising was taken off our hands as soon as Knight frank were notified. Had some awful letting agent experiences but this was ...
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Comment on agent fees
High, but standard for London
Was this helpful? Yes
Sep 28,2017
Minithumbdown
By: 'Suzy Frank'
Sep 28,2017
4 people found
this helpful
We will never choose Knight Frank again! The firm is not reliable.We signed the contract in August and paid the 4.5k pounds in September to rent the flat.When we moved to the flat,the agency refused to give us keys.The landlord broke ...
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Comment on agent fees
They charge high agentÒ€ℒs fees.Not worth for the service.
Was this helpful? Yes
Aug 26,2017
Minithumbdown
By: 'RH'
Aug 26,2017
3 people found
this helpful
Today I arrived to my home finding all the furniture in the flat shifted and my personal items (shoes and other things) shuffled in my wardrobe. I have also a lot of experience in viewing flats. I have never changed or touched to a tenant's ...
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Was this helpful? Yes
Jul 28,2017
Minithumbdown
By: 'WimbledonCliftonRd'
Jul 28,2017
5 people found
this helpful
Awful service. Been without a kitchen hob for one week. Poor attitude in management team, awful response times. Shocking customer service....
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Was this helpful? Yes
Jul 20,2017
Minithumbdown
By: 'Buyer beware!'
Jul 20,2017
3 people found
this helpful
For nearly a year Michael repeatedly contacted me about flat 3 ocean wharf which I was interested in buying. Throughout this period he had stated that the current service charge for the property was an amount of £4024. When I commenced reviewing the home management pack ...
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Comment on agent fees
Not applicable
Was this helpful? Yes
May 11,2017
Minithumbdown
By: 'Do not use Knight Frank...EVER'
May 11,2017
2 people found
this helpful
Avoid these bunch of gangsters at all costs. Liars, unprofessional and just bad at the job. Gave us the wrong information about the property i.e wrong postcode and council tax banding then after we signed the contract gave us a different postcode and different ...
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Comment on agent fees
Ridiculous fees for what they do. Not earned.
Was this helpful? Yes
Mar 21,2017
Minithumbdown
By: 'Paul Taylor'
Mar 21,2017
2 people found
this helpful
Not happy with the services at all ! customer services after sales is not good at all, can discribe only in one work i.e. HORRIBLE...
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Was this helpful? Yes
Jan 27,2017
Minithumbdown
By: 'Lauren'
Jan 27,2017
2 people found
this helpful
The most horrible experience one could have with an agency! I went through an absolute misery by using Knight Frank. Right from the start, the landlord erected a major scaffolding six days after I moved in and Knight Frank absolutely did nothing about it. I ...
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Comment on agent fees
Over priced and unprofessional agents.
Attachments

Was this helpful? Yes
Nov 09,2016
Minithumbup
By: 'Lu'
Nov 09,2016
0 people found
this helpful
The staff in Knight Frank Kings Cross are very friendly and professional. They have helpfully provided me the useful information. I will recommend this agent to my friends!...
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Comment on agent fees
As expected
Was this helpful? Yes
Sep 30,2016
Minithumbup
By: 'Mr and Mrs A'
Sep 30,2016
0 people found
this helpful
Tom and his team helped us to sell our property in Bermondsey in a challenging market, and sealed a deal in circumstances where others would have struggled. We were impressed not only with Tom's professionalism but with his ability to manage multiple parties (some of ...
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Comment on agent fees
As expected
Was this helpful? Yes
Sep 23,2016
Minithumbdown
By: 'None'
Sep 23,2016
2 people found
this helpful
The worst company i have ever worked with. Upon moving in the date moved several times and as they never seem to answer phone everything was through email. We moved in and wasnt given optional furniture like informed before signing tenancy which obviously started a ...
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Comment on agent fees
Bad!
Was this helpful? Yes
Sep 19,2016
Minithumbup
By: 'A.S.'
Sep 19,2016
0 people found
this helpful
I have just sold a flat in Parsons Green, Fulham which was negotiated by Mark O'Neill. For various personal reasons this was a very difficult sale for me to deal with so I was lucky to have Mark as my negotiator as he was always, ...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 06,2016
Minithumbdown
By: 'South Lodge Tenant'
Sep 06,2016
2 people found
this helpful
Do not rent a property from Knight Frank. I rented a property for 12 months and left it in pristine condition. I was charged £850 for redecorating a property riddled with damp and mildew. *...
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Was this helpful? Yes
Aug 03,2016
Minithumbdown
By: 'Vancouver'
Aug 03,2016
2 people found
this helpful
Most Unprofessional agent who also claimed he is a partner there. This person thinks he's a god sent gift to sell real estate and he knows all and buyers are just stupid and he can just about do what he wants. I was a buyer ...
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What agent could do to change your mind?
did not buy.
Attached Files
Comment on agent fees
did not buy.
Was this helpful? Yes
By: Stephen Fairfax
Aug 04, 2016
View all comments (1)
At Knight Frank we work hard to provide the highest quality service for all our clients and I apologise that you felt your experience was not satisfactory on this occasion. I can assure you that your offer was put forward in the best light possible to our vendor, and that it was our vendor's decision that your offer was not at a level that they were willing to accept. We immediately informed you of their decision and of the level that they were willing to accept. If I can be of any further ass ...
Dec 23,2015
Minithumbdown
By: 'Tennant'
Dec 23,2015
3 people found
this helpful
Truly AWEFUL service. Very uncooperative, blinds with non compliance and dangerous cords left. Very unhelpful all the way through. Cant emphasize just how bad these people are...
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Was this helpful? Yes
Jan 25,2015
Minithumbup
By: 'Monique Bernard'
Jan 25,2015
1 people found
this helpful
Sue Healey had several prospective buyers ready to view the property before it was put on the open market. One of them made an offer which was accepted and when they changed their minds two weeks later, she immediately found another buyer who made an ...
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Was this helpful? Yes
Aug 14,2014
Minithumbdown
By: 'Homeless'
Aug 14,2014
6 people found
this helpful
Having viewed the house 3 times we were set to buy. WE dug deep and came up with a cracking offer. The Agent called to tell us we were the preferred bidder at 12.20 pm if we could agree terms. We agreed to pay a deposit to ...
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Was this helpful? Yes
Aug 04,2014
Minithumbdown
By: 'Caroline'
Aug 04,2014
5 people found
this helpful
I invited this agent to come to value my Chelsea flat. 3 well-mannered (3! Surely one would have been quite enough) but rather characterless individuals appeared at the due time and sat woodenly on my sofa while they ran through their spiel. They valued my flat at 1.5 ...
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What agent could do to change your mind?
Sending 3 wooden top negotiators to value my property was 2 too many. They massively undervalued my property by 500k.
Attached Files
Was this helpful? Yes
Jun 30,2014
Minithumbup
By: 'Peter Cobb'
Jun 30,2014
1 people found
this helpful
I was involved with two property sales. One on behalf of a friend who sadly died, 88 Narrow Street, E14 and my own property at 39 Vitoria Wharf. Overall in both instances all staff were exceptional in the professionalism, availability and sensitivity. The process was well timed ...
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Was this helpful? Yes
Apr 02,2014
Minithumbdown
By: 'James Ackerley'
Apr 02,2014
8 people found
this helpful
James Ackerley is one of the Agents at Knight Frank's Gulidford branch; we have previously had positive experiences with other agents but James was shockingly rude, argumentative and patronising to the point that we made an official complaint to Knight Frank's Head of Residential Business, ...
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What agent could do to change your mind?
Been polite and pleasant rather than rude, argumentative and verbally aggressive on the phone!
Attached Files
Was this helpful? Yes
Feb 13,2014
Minithumbdown
By: 'nikki'
Feb 13,2014
3 people found
this helpful
We rented a property via Knight Frank in Beaconsfield. We were assured that a Knight Frank Managed property meant that we would have a 24 hour helpline and that they would ensure that all issues were dealt with promptly. We paid the rent for a year ...
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What agent could do to change your mind?
This Agent has a prestigious brand and should have a duty of care to anyone who deals with them. Before they represent a property they should make sure that the property details are accurate and they should be willing to stand by their marketing details. If they are only ever interested in the Landlord (taking instructions) they will run out of people willing to be tenants with them as agent. Their poor behaviour will surely catch up with them in the long term.
Attached Files
Was this helpful? Yes
Dec 16,2013
Minithumbdown
By: 'Tenant'
Dec 16,2013
5 people found
this helpful
Knight Frank feel no obligation to respect the rights or views of residents. They just try to protect the interests of the landlord. They act without any consultation with residents. They don't even answer to questions raised by residents with regards to service charges, changes ...
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Was this helpful? Yes
Dec 12,2013
Minithumbup
By: 'Johnsonclan'
Dec 12,2013
1 people found
this helpful
From start to finish a first class service. The only agent whowere on time and professional during the valaution. Tim Waring was more than helpful and his advice was invaluable....
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 3 2 13 7 0 1 0 0 10

Agent Fees

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Complaints Procedure

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Awards won by Knight Frank

Individual Branch Awards


Firm Widgets

My widgets

Battersea
7a Albion Riverside, 8 Hester Road, London SW11 4AX
(0)
Belgravia
47 Lower Belgrave Street, London SW1W 0LS
(0)
City (London)
1st Floor, Woolgate Exchange, 25 Basinghall Street, London EC2V 5HA
(0)
show all branches (87)
Edinburgh
80 Queen Street, Edinburgh EH2 4NF
(1)
Glasgow
1st Floor 25 Bothwell Street, Glasgow G2 6NL
(0)
Horsham
40 Carfax, Horsham RH121EA
(0)
Kings Cross
Unit1, 9 Handyside Street, KingÒ€ℒs Cross, London N1C 4AY
(2)
Office 1
20-24 Gregories Road, Beaconsfield HP9 1HQ
(0)
Office 1
64 Turnham Green Terrace, Chiswick W4 1QN
(0)
Office 1
11 The Polygon, Clapham SW4 0JG
(1)
Office 1
231 High Street, Guildford GU1 3BQ
(1)
Office 1
1 West Street, Haslemere GU27 2AB
(0)
Office 1
1 Craven Terrace, Hyde Park London
(1)
Office 1
1 Wapping High Street, London E1W 1BH
(3)
Office 1
353 Upper Street, London N1 0PD
(0)
Office 1
56 Barnes High Street, London SW13 9LF
(0)
Office 1
157 Gloucester Road, London SW7 4TH
(1)
Office 10
60 Sloane Avenue, London SW3 3DD
(0)
Office 11
18/19 Cabot SquareCanary Wharf, London E14 4QW
(4)
Office 12
60 Sloane Avenue, London SW3 3DD
(0)
Office 13
4 Coleman Street, London EC2R 5BG
(0)
Office 14
80 Heath Street, London NW3 1DN
(0)
Office 15
54 Kensington Church St, London W8 4DB
(1)
Office 16
Argyll House, 23 Brook Street, Kingston Upon Thames KT1 2BN
(0)
Office 17
120a Mount StreetMayfair, London W1K 3NN
(0)
Office 18
Exchange House494 Midsummer Boulevard, Milton Keynes MK9 2EA
(0)
Office 19
294 & 298 Westbourne Grove, London W11 2PS
(0)
Office 2
20 Thameside, Henley on Thames RG9 2LJ
(0)
Office 20
Enterprise HouseOcean Village, Southampton SO14 3XB
(0)
Office 21
5-7 Wellington Place, London NW8 7PB
(0)
Office 22
The Old Post House, High Street, Esher KT10 9QA
(0)
Office 23
Warehouse W3 Western GatewayVictoria Dock, London E16 1BD
(0)
Office 24
26 Bellevue RoadTooting, London SW17 7EB
(0)
Office 25
35a Wapping High Street, London E1W 1NR
(1)
Office 26
20 Hanover Square, London W1S 1HZ
(0)
Office 27
81 High Street, London SW19 5EG
(1)
Office 28
3 Rubislaw Terrace, Aberdeen AB10 1XE
(0)
Office 29
Suite 14th FloorBerkeley Square HouseBerkeley Square, London W1J 6BR
(0)
Office 3
Ramsbury House, 22 High Street, Hungerford RG17 0NF
(0)
Office 30
5 College Street, Worcester WR1 2LU
(0)
Office 32
4 Wood Street, Queen Square, Bath BA1 2JG
(0)
Office 33
1 Colmore Row, Birmingham B3 2BJ
(0)
Office 34
7 Broad Quay, Bristol BS1 4DA
(0)
Office 35
80 Heath Street, London NW3 1DN
(0)
Office 36
Churchill House, 85 Mount Pleasant Road, Tunbridge Wells TN1 1PX
(0)
Office 37
5 Union Street, Stratford-upon-Avon CV37 6QT
(0)
Office 38
15 Cheap Street, Sherborne DT9 3PU
(0)
Office 39
Princess House 122 Queen Street, Sheffield S1 2DW
(0)
Office 4
2 Worcester Street, Oxford OX1 2BX
(0)
Office 40
Quayside House, Newcastle upon Tyne NE1 3DX
(0)
Office 41
22 Broad Street, Hereford HR4 9AP
(0)
Office 42
Belvedere House, Victoria Avenue, Harrogate HG1 1EL
(0)
Office 43
19 Southernhay East, Exeter EX1 1QD
(0)
Office 44
Gloucester House, 60 Dyer Street, Cirencester GL7 2PT
(0)
Office 45
123 Promenade, Cheltenham GL50 1NW
(1)
Office 46
82-83 Chester Square, London SW1W 9HJ
(0)
Office 47
136 High Street, Berkhamsted HP43AA
(0)
Office 48
Crown House, Bristol BS14PA
(0)
Office 49
Regent House, 27a Regent Street, Clifton Bristol BS8 4HR
(0)
Office 5
20 Station Approach, Virginia Water GU25 4DW
(1)
Office 51
Emperor House, Cardiff CF104PA
(0)
Office 52
352a Kings Road, London SW3 5UA
(1)
Office 53
50 High Street, Kingston Upon Thames KT113EA
(0)
Office 54
55 Baker Street, London W1U 8AN
(2)
Office 55
203 New Kings Road, London SW6 4SA
(2)
Office 56
79-81 Heath Street, London NW3 6UA
(0)
Office 57
24 Albert Street, Harrogate HG11JA
(1)
Office 58
Highbury Square, London N51DA
(1)
Office 6
14/15 Jewry Street, Winchester SO23 8RZ
(0)
Office 60
54-56 Kensington Church Street, London W8 4DA
(0)
Office 61
5-11 Market Place, Lauder TD2 6SR
(0)
Office 62
9 Bond Court, Leeds LS1 2JA
(0)
Office 63
Lancaster Buildings, Manchester M3 2BA
(0)
Office 64
280 Banbury Road, Oxford OX2 7EA
(0)
Office 65
5 Duke Street, Richmond TW9 1HA
(1)
Office 66
113-117 High Street, Sevenoaks TN131UA
(0)
Office 68
8 High Street, Sutton Coldfield B72 1XA
(0)
Office 69
14-15 Jewry Street, Winchester SO238RA
(0)
Office 7
59 High Street, Slough SL5 7HP
(1)
Office 8
27 London Street, Basingstoke RG21 7PG
(1)
Office 9
Old Mulberry Yard, Beaconsfield HP9 2JH
(1)
Queens Park
60 Salusbury Rd, London NW6 6NP
(1)
Sheffield
Fountain Precinct, Sheffield S1 2JA
(0)
Stow-on-the-Wold
Brett House, Park Street, Stow-on-the-Wold GL54 1AG
(0)
Stratford-upon-Avon
Bridgeway House, Stratford-upon-Avon CV37 6YY
(0)
Tower Bridge
Unit 8.2 189 Tower Bridge Road, London SE1 2UP
(0)
Tower Bridge
Unit 8.2, 189 Tower Bridge Road, London SE1 2UP
(0)


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