Knight Frank
2.6/5, 56 reviews
41% recommended
69% sales valuation accuracy
81% sales fee satisfaction
Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major ... show more Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major developers, investors and corporate tenants. For further information about the Company, please visit KnightFrank.com.

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Latest Reviews View all Reviews 56
28th Nov 2019
reviewed by 'james'
“Rachel Hancock in Bristol extremely rude arrogant woman, got an enquiry wrong on the telephone so she simply started shouting ......”
16th Oct 2019
reviewed by 'Charles'
“Moved over to London from NZ and signed up to move into a flat, were very clear that my partner ......”
10th Oct 2019
reviewed by 'Tom'
“Knight Frank is a very dodgy company.The check-in/out was done by a so-called independent company appointed by KF. ......”
12th Sep 2019
reviewed by 'Dimitri Kyriakou'
“Hello,I would like to share some feedback about the awful experience I have just had with Knight Frank's Trinity ......”
18th Aug 2019
reviewed by 'Belinda Brinckmann'
“Great service, proactive, communicated well, felt like Rebecca was invested in trying to find us the right rental. We would ......”
6th Jun 2019
reviewed by 'Diligence'
“We have had outstanding help from Cameron Shields at Knight Frank, looking for new build properties. He did not forget ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 69% 81% £550,000 £2,800,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 4 6 17 11 0 4 0 1 12
Opening Hours
  • Monday: 08:00 - 19:00
  • Tuesday: 08:00 - 19:00
  • Wednesday: 08:00 - 19:00
  • Thursday: 08:00 - 19:00
  • Friday: 08:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
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Latest Properties

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Knight Frank Branches (view all 98)
Aberdeen, AB25
Ascot Slough, SL5
Barnes, SW13
Basingstoke, RG21
Bath, BA1
Battersea, SW11
Beaconsfield, HP9
Belgravia, SW1W

“Rachel Hancock in Bristol extremely rude arro......”

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Nov 28,2019
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By: 'james'
Nov 28,2019
1 people found
this helpful
Rachel Hancock in Bristol extremely rude arrogant woman, got an enquiry wrong on the telephone so she simply started shouting like a Fishmonger t Billingsgate and hung up Extremely pretentious and stuck up herself...
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By: Peter williams
Nov 29, 2019
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Well well well, Myself and my wife have also had the unfortunate experience of dealing with the very same woman, and yes, she was awfully rude, hanging up on us because she refused to listen to us explaining EXACTLY what we meant, we wouldn’t use this company because of her ...

“Terrible Communication...”

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Oct 16,2019
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By: 'Charles'
Oct 16,2019
0 people found
this helpful
Moved over to London from NZ and signed up to move into a flat, were very clear that my partner was a locum and I was in a full time job so her salary may not count as permanently employed. Regardless the letting agent told ...
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“Avoid Knight Frank At All Cost...”

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Oct 10,2019
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By: 'Tom'
Oct 10,2019
0 people found
this helpful
Knight Frank is a very dodgy company. The check-in/out was done by a so-called independent company appointed by KF. We were not allowed to select this company, but we did have to pay for them. The check-in report was very light and some of ...
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“Awful experience with Knight Frank....”

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Sep 12,2019
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By: 'Dimitri Kyriakou'
Sep 12,2019
1 people found
this helpful
Hello, I would like to share some feedback about the awful experience I have just had with Knight Frank's Trinity Village Estate office. I visited the flat last week and was told that we would not be able to give me a move-in date as ...
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“Great service, proactive, communicated well, ......”

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Aug 18,2019
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By: 'Belinda Brinckmann'
Aug 18,2019
0 people found
this helpful
Great service, proactive, communicated well, felt like Rebecca was invested in trying to find us the right rental. We would use KF again....
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“Diligent...”

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Jun 06,2019
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By: 'Diligence'
Jun 06,2019
0 people found
this helpful
We have had outstanding help from Cameron Shields at Knight Frank, looking for new build properties. He did not forget to check, even after a year on the books, to see if we wanted to view more properties. Always friendly and helpful. Many thanks....
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Comment on agent fees
No comment as a purchaser
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“Excellent Customer Service...”

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Jun 03,2019
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By: 'Sally Honey'
Jun 03,2019
0 people found
this helpful
I just wanted to say how pleased we were with the customer service from Knight Frank, particularly Sam Daniels. He was very knowledgeable about the property we were interested in and was extremely helpful at all times. nothing was too much trouble. Thank you....
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“Knight Frank were fantastic but more importantly so was Tim Harriss...”

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May 18,2019
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By: 'Ruth, Wareham'
May 18,2019
0 people found
this helpful
I have just sold my house in Dunsfold with Knight Frank for which I wish to thank the whole team in Guildford for. I want to say thank you to the whole team but especially Tim Harriss - he guided me through what is essentially ...
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Comment on agent fees
Fees as expected
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“A Pleasure to dela with...”

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May 17,2019
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By: 'Ms Jones'
May 17,2019
0 people found
this helpful
From the moment we first met Charlotte to view our now new home, she was friendly, helpful, polite and professional. Even when we were away dealing with the offer on our new home, she always did everything she said she would and kept us in ...
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Comment on agent fees
Industry standard fees
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“Very positive experience...”

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Apr 17,2019
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By: 'IH'
Apr 17,2019
0 people found
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Charlotte was very helpful from the first point of contact through to completion of the tenancy agreement. She was pleasant to deal with, willing to assist with queries and responsive. Generally, she made the process from start to finish relatively painless....
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Comment on agent fees
No specific comment
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“perfect service...”

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Apr 02,2019
Minithumbup
By: 'Armen D'
Apr 02,2019
0 people found
this helpful
Thank you very much for your help, very quick and professional .Amazing service from Rebecca and Jamie-Leigh.Thank you again....
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Comment on agent fees
good
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“Thank you Christiana...”

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Mar 28,2019
Minithumbup
By: 'Frankie'
Mar 28,2019
0 people found
this helpful
Christiana Plati is an excellent agent, most helpful, supportive, professional and knowledgeable. She is making our ongoing rather difficult purchasing process bearable as we are encountering various problems, which she is doing her utmost to solve as fast as possible. She is always there for ...
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Comment on agent fees
N/A
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“excellent interaction...”

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Mar 11,2019
Minithumbup
By: 'Gary Harwoods'
Mar 11,2019
0 people found
this helpful
Hi Guys, I just wanted to say that the recent interaction I have had with Laura has re-stored my faith in human nature and everything that has been promised has been done and with minimal amount of fuss, she is a credit to your company, ...
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Comment on agent fees
GOOD,
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“Excellent...”

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Mar 04,2019
Minithumbup
By: 'Sue O'
Mar 04,2019
0 people found
this helpful
My house was sold very quickly and efficiently by the staff at Hungerford. Victoria was very positive, supportive and charming all the way through. I could not fault the service I received....
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Comment on agent fees
Reasonable
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“AWFUL...”

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Feb 21,2019
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By: 'Lisa'
Feb 21,2019
1 people found
this helpful
It was my worst experience EVER. Had Leakage for 3 months and had to move out because KF DID NOT solve the issue ! They just did not care. Moved to a new apartment also managed by them. First week realised that heating is NOT working , still ...
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“Landlord...”

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Jan 29,2019
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By: 'Cobham'
Jan 29,2019
0 people found
this helpful
Having rented out my property to a family with a dog I have been totally let down. On departure house was left un cleaned - oil dripping from the extractor hood to start with. Knight Frank insisted according to my tenants on their check out ...
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Comment on agent fees
average but I had to chase months later for refund of break clause
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“Terrible service...”

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Dec 13,2018
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By: 'Beyond disappointment'
Dec 13,2018
0 people found
this helpful
KF manages our apartment and the service we have received is absolutely appalling. We have had no lights in our master bedroom for 3,5 months and a broken toilet in the master bathroom for 2 months. Having to chase the agent to have this resolved on a ...
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“House sale in Wood Street Village...”

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Jul 30,2018
Minithumbup
By: 'Nightingale'
Jul 30,2018
0 people found
this helpful
We took a liking to Tim Harriss at our first meeting. His weekly updates throughout the sale process were always encouraging and he was tenacious when it came to finding a buyer. It took approximately 43 visits before the house sold and he was full of ...
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Comment on agent fees
very reasonable
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“excellent...”

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Jul 19,2018
Minithumbup
By: 'Roger'
Jul 19,2018
0 people found
this helpful
Harry made an excellent job of selling our house, courteous, quick, businesslike and effective. Good judge of buyers! Good at keeping us involved. other staff always helpful....
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Comment on agent fees
Pretty good, although the final price, £805,000, more than we expected, we admit, just took us over the threshold into a higher . Unlucky!
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“Their service seems to be a joke...”

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Apr 30,2018
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By: 'Carlos'
Apr 30,2018
1 people found
this helpful
I called like 4 times for a flat they were advertising, and all the 4 times not any of the negotiator was available. And I was told to wait for them to call back. This has never happened. At the fifth time, a negotiator answered and said......
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“Quality service...”

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Apr 21,2018
Minithumbup
By: 'Nicki'
Apr 21,2018
0 people found
this helpful
Edward was an excellent negotiator for me personally, simply because he was genuine in his approach. He didn't 'over-sell' and answered my questions honestly, even if it meant pointing out the odd negative. He was was encouraging rather than sneering when I made a first ...
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“When we looked at the Knight Frank site, it talked ......”

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Feb 15,2018
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By: 'Knight Frank Basingstoke - bad'
Feb 15,2018
2 people found
this helpful
When we looked at the Knight Frank site, it talked about a human element in the world of property that is too easily overlooked and that a business that built long term relationships. This could not be any further from the experience we had with ...
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N/A
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By: Knight Frank
Feb 21, 2018
View all comments (1)
Hi there, we're very concerned to hear this. Could you kindly email socialmedia@knightfrank.com with further details and your best contact number so we can look into this for you? Kind regards, KF. ...

“One of the worst letting agents in London.We've been ......”

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Feb 14,2018
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By: 'Ian'
Feb 14,2018
1 people found
this helpful
One of the worst letting agents in London. We've been renting a property from KF over the last two years, while everything seemed fine at the beginning, things quickly became sour. We've maintained the property in pristine conditions and always paid our rent on time, ...
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By: Alexandra
Sep 13, 2018
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Absolutely awful experience in 2018 under the leadership of Paul. We have had issues in the past which we were too lenient with negotiating goodwill rate amendments rather than walking away These ranged from missing rent to one tenant being illegally moved into my property with no signed tenancy agreement and no references sent to me. There are too many people with a lack of communication and changing faces all the time. Then you end up chasing because they are not co ordinating. We are now hopi ...

“Terrible customer service provided to us as tenants from start ......”

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Dec 21,2017
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By: 'Naomi'
Dec 21,2017
3 people found
this helpful
Terrible customer service provided to us as tenants from start to finish, despite the extortionate fees they charge tenants - Firstly, they made several mistakes in our original contract (including quoting the incorrect rental cost at a few hundred less than they we had agreed ...
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Comment on agent fees
Very high compared to other estate agents (and service certainly no better than other estate agents)
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“We used the Qp Branch of Knight Frank in June ......”

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Dec 11,2017
Minithumbup
By: 'Smarts'
Dec 11,2017
0 people found
this helpful
We used the Qp Branch of Knight Frank in June of this year to sell our property. Their valuation was completely accurate. We were very impressed by the database of customers that they brought immediately to view and we had an offer on the table ...
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Comment on agent fees
Fair
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“Review of Knight Frank Property Management (KFPM): In summary, an ......”

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Nov 30,2017
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By: 'Shai'
Nov 30,2017
2 people found
this helpful
Review of Knight Frank Property Management (KFPM): In summary, an expensive and very poor management service. The property managers themselves are reasonably competent but the overall system itself seems to be severely flawed - everything is outsourced to externals (inventories, check-ins, check-outs, periodic visits etc.) ...
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“Meg Jackson was my property manager for two years. In ......”

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Oct 25,2017
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By: 'Anon'
Oct 25,2017
0 people found
this helpful
Meg Jackson was my property manager for two years. In that time I barely had to contact her, everything we needed fixing or organising was taken off our hands as soon as Knight frank were notified. Had some awful letting agent experiences but this was ...
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Comment on agent fees
High, but standard for London
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“We will never choose Knight Frank again! The firm is ......”

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Sep 28,2017
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By: 'Suzy Frank'
Sep 28,2017
5 people found
this helpful
We will never choose Knight Frank again! The firm is not reliable.We signed the contract in August and paid the 4.5k pounds in September to rent the flat.When we moved to the flat,the agency refused to give us keys.The landlord broke ...
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Comment on agent fees
They charge high agent’s fees.Not worth for the service.
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“Today I arrived to my home finding all the furniture ......”

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Aug 26,2017
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By: 'RH'
Aug 26,2017
4 people found
this helpful
Today I arrived to my home finding all the furniture in the flat shifted and my personal items (shoes and other things) shuffled in my wardrobe. I have also a lot of experience in viewing flats. I have never changed or touched to a tenant's ...
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“Awful service. Been without a kitchen hob for one week. ......”

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Jul 28,2017
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By: 'WimbledonCliftonRd'
Jul 28,2017
6 people found
this helpful
Awful service. Been without a kitchen hob for one week. Poor attitude in management team, awful response times. Shocking customer service....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Knight Frank

Individual Branch Awards

Esher, KT10


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