Knight Frank
2.6/5, 84 reviews
40% recommended
76% sales valuation accuracy
87% sales fee satisfaction



Property Features

Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major ... show more Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major developers, investors and corporate tenants. For further information about the Company, please visit KnightFrank.com.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 76% 87% £87,500 £2,800,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 4 11 27 14 0 6 1 2 18
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Smooth & professional process...”

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Oct 26,2023
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James Hasting
By: 'JAMES HASTINGS'
Oct 26,2023
0 people found
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Smooth & professional process Agent James Hasting went above and beyond to get the sale trough in a timely & efficient manner. Recommend...
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“Fantastic Service...”

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Sep 05,2023
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Juliett
By: 'Rina'
Sep 05,2023
0 people found
this helpful
We have just rented a house in Fulham - thanks to Juliette , given the current demand good rentals we thought it would take forever and after several viewing with other really lovely agents Juliette nailed this on her first viewing with is us, we were ...
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“Knight Frank dismiss my complaint ( and expen......”

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Jul 14,2023
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By: 'Reed'
Jul 14,2023
0 people found
this helpful
Knight Frank dismiss my complaint ( and expenses) for their due diligence failure in assessing whether a property in a cinder area was listed. Now advertised as listed. They blame their client, true maybe but their shared proportion of due diligence? Referring to ombudsman...
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“Excellent team lead by Chelsea Whelan, very p......”

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Jun 26,2023
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Stuart
By: 'Nicolas'
Jun 26,2023
0 people found
this helpful
Excellent team lead by Chelsea Whelan, very professional and clearly on the top of her work. Chelsea showed determination and dedication to push the deal through to the finish line. Definitely an stress-free experience with her. Well done!...
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“Greedy landlords supported by Knight Frank...”

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Jan 09,2023
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By: 'Fran'
Jan 09,2023
0 people found
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Myself & partner are both professionals with a joint salary of over £100k with excellent credit scores. We viewed a lovely property and wanted to secure it by giving the asking price. As someone else also gave the asking it went to a greedy bidding war! ...
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“Knight Frank is unprofessional real estate ag......”

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Sep 09,2022
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Ms Emily
By: 'Eka'
Sep 09,2022
3 people found
this helpful
Knight Frank is unprofessional real estate agent with unprofessional property management! We have rented an expensive house in the heart of Knightsbridge . During the viewing we were told that the house is newly renovated with heated floors. Knight Frank personnel seem to aim for good ...
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“It's a bad as they say....We have now moved......”

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Sep 02,2022
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By: 'Julie'
Sep 02,2022
1 people found
this helpful
It's a bad as they say.... We have now moved out and it feels like we have finally got our lives back. I should have read these reviews before renting from them. The property management service (run out of Baker Street) was appalling and I ...
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“Google reviews are fake, this is an honest review!...”

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Mar 30,2022
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By: 'meredith'
Mar 30,2022
2 people found
this helpful
I'm not someone to write reviews often, especially negative ones, but this is egregious and hopefully dissuades someone from renting with Knight Frank. My family's experience has been absolutely atrocious from the moment we moved in. Here are a few of the worst items: - ...
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“As property managers they are appalling.I ha......”

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Oct 28,2021
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By: 'Kevin'
Oct 28,2021
1 people found
this helpful
As property managers they are appalling. I have now been waiting for 6 months for my shower and bath to be fixed. Nothing but excuses after excuses received from the agents. I’m now resorting to using the gym showers. Horrible service...
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“Unresponsive and exploitative...”

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Sep 29,2021
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By: 'Patrick'
Sep 29,2021
2 people found
this helpful
My experience with KF has been awful. After making an offer and putting in a deposit, the agent was impossible to reach and ignored multiple requests for assistance and information. They only contacted me for move-in last minute, necessitating a lot of last minute arrangements ...
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“The situation is getting even worse...”

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Sep 25,2021
Minithumbup
By: 'H'
Sep 25,2021
1 people found
this helpful
The situation is getting even worse. After moving in a new apartment, the fridge is broken. I tried contacting AM agent, but no reply. What a hell!...
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“Lower class agent...”

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Sep 04,2021
Minithumbdown
By: 'H'
Sep 04,2021
1 people found
this helpful
Very disappointing service. They treat me as a slave. Very insulting attitude. CBRE, Cushnan, JLL, and Savils are upper class agents, but there is significant difference between the top four and this lower class one. DO NOT hire them!...
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“Delighted of Cobham ......”

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Jul 06,2021
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George
By: 'Jacqueline'
Jul 06,2021
1 people found
this helpful
I have recently purchased a property through Knight Frank in Cobham, Surrey. George Pratt was with me every step of the way and couldn’t have been more professional or helpful. Nothing was too much trouble and no question too trivial. He made a difficult ...
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“2 month laster...still no deposit...”

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Jun 26,2021
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By: 'Pierre-Jean Pouit'
Jun 26,2021
4 people found
this helpful
2 months and we still not have our deposit back... We have rented a flat for 3 years and give back cleaner (professional cleaning) and a very good condition. In the last 2 months, they made several attempts to steal money from our deposit : - they claimed that ...
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“We have been in our rental apartment for 8 mo......”

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Mar 29,2021
Minithumbup
Jane
By: 'Tricia'
Mar 29,2021
0 people found
this helpful
We have been in our rental apartment for 8 months now and during that time there have been a few issues that necessitated our contacting Jane Wallworth our property manager for. They have ranged from items of furniture which were past their sell by date so ...
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“Amateurs with disgusting attitudes...”

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Mar 07,2021
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By: 'Jon'
Mar 07,2021
2 people found
this helpful
Rude staff or sales agents,currently renting a property in Oxford that is now up for sale,no problem as we are currently looking to buy a property for in excess of 1 million,we pay 2500 a month at the moment rent and the staff told ...
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“Waiting 3 weeks for a shower repairs....good ......”

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Jan 28,2021
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By: 'Alex'
Jan 28,2021
0 people found
this helpful
Waiting 3 weeks for a shower repairs....good for excuses.....not for solutions. Really rude and unprofessional on the phone...STAY AWAY!! Worst experience ever...
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“Professional, efficient, kind service. All ca......”

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Dec 02,2020
Minithumbup
By: 'Jo'
Dec 02,2020
0 people found
this helpful
Professional, efficient, kind service. All calls and emails were responded to quickly and thoughtfully. Transparent in all interactions and with empathy for the challenging process of moving home and job simultaneously during a global pandemic. Highly recommend....
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“I had a very unprofessional dealing with Knig......”

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Nov 29,2020
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By: 'Laura'
Nov 29,2020
4 people found
this helpful
I had a very unprofessional dealing with Knight Frank in Cobham, and ended up getting very messed around on an offer that was accepted. After paying for searches and appointing an architect, an new offer was accepted by another party and I was given no ...
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“I was expecting a lot more from Knight Fran......”

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Nov 10,2020
Minithumbdown
By: 'Mamaly'
Nov 10,2020
1 people found
this helpful
I was expecting a lot more from Knight Frank! The owners of the company need to be aware that serious staff training in required in order to maintain their exclusive public profile. The sale went through without any problems. However, customer service leaves a lot ...
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“We have had excellent and highly competent se......”

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Aug 12,2020
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Jane
By: 'Patricia'
Aug 12,2020
0 people found
this helpful
We have had excellent and highly competent service from Jane Wallworth our property manager. Reassuring to be in such capable hands....
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“Awful service!...”

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Jul 17,2020
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By: 'Cardiff'
Jul 17,2020
3 people found
this helpful
Awful service! We tried to contact the Bristol office of Knight Frank several times because we want to arrange for a viewing. We currently don't live in Bristol, so it would mean arranging a special trip to the city. Despite multiple attempts through a website, ...
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“Taylor Cooke was amazing to deal with. We had......”

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Jul 08,2020
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Taylor
By: 'Louis'
Jul 08,2020
0 people found
this helpful
Taylor Cooke was amazing to deal with. We had this personal connection you don't have with many real estate agents that try to sell you something. Taylor called me on multiple occasions to check in with me and offered to introduce us to other agents, ...
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“Incredibly inconsiderate/will ghost you...”

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Jun 08,2020
Minithumbdown
By: 'Nina'
Jun 08,2020
3 people found
this helpful
We requested a viewing twice through Rightmove and called given the lack of response before we had an agent set us up with a viewing. After over a week of trying to communicate with this agency, the agent giving us a viewing left us waiting ...
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“Fantastic service. Sold my flat within weeks ......”

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Apr 03,2020
Minithumbup
By: 'Paul'
Apr 03,2020
0 people found
this helpful
Fantastic service. Sold my flat within weeks of taking it on after previous agent had the flat over a year. Would use again....
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By: Mandy Deacon
Apr 06, 2020
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Many thanks for your comments and for taking the time to leave a review. ...

“Had a terrible experience with knight frank. ......”

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Feb 26,2020
Minithumbdown
By: 'Crystable'
Feb 26,2020
1 people found
this helpful
Had a terrible experience with knight frank. The agent Luke Johnson in London Canary Wharf didn’t ask us for the offer in written and only agreed verbally and then cancelled the offer after two days sighting an higher offer....
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“I would like to recommend the property manage......”

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Jan 29,2020
Minithumbup
Yasmin
By: 'Kristina'
Jan 29,2020
1 people found
this helpful
I would like to recommend the property manager Yasmin Ulhaq as a great professional. She is reliable and responsible, always replies on our queries on maintenance on time. We are in cooperation with different real estates agents as a concierge company and are dealing on ...
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“Rachel Hancock in Bristol extremely rude arro......”

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Nov 28,2019
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By: 'james'
Nov 28,2019
4 people found
this helpful
Rachel Hancock in Bristol extremely rude arrogant woman, got an enquiry wrong on the telephone so she simply started shouting like a Fishmonger t Billingsgate and hung up Extremely pretentious and stuck up herself...
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By: Peter williams
Nov 29, 2019
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Well well well, Myself and my wife have also had the unfortunate experience of dealing with the very same woman, and yes, she was awfully rude, hanging up on us because she refused to listen to us explaining EXACTLY what we meant, we wouldn’t use this company because of her ...

“Terrible Communication...”

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Oct 16,2019
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By: 'Charles'
Oct 16,2019
2 people found
this helpful
Moved over to London from NZ and signed up to move into a flat, were very clear that my partner was a locum and I was in a full time job so her salary may not count as permanently employed. Regardless the letting agent told ...
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By: ralph tarr
Mar 09, 2020
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Absolutely true final paragraph sums it up perfectly ...

“Avoid Knight Frank At All Cost...”

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Oct 10,2019
Minithumbdown
By: 'Tom'
Oct 10,2019
2 people found
this helpful
Knight Frank is a very dodgy company. The check-in/out was done by a so-called independent company appointed by KF. We were not allowed to select this company, but we did have to pay for them. The check-in report was very light and some of ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Knight Frank

Regional Awards won by Knight Frank

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