Knight Frank
2.7/5, 69 reviews
42% recommended
73% sales valuation accuracy
85% sales fee satisfaction

Property Features

Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major ... show more Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, Knight Frank, together with its US alliance partner, Newmark Grubb Knight Frank, operate from over 335 offices, in 52 countries, across six continents and has over 12,000 employees. The group advises clients ranging from individual owners and buyers to major developers, investors and corporate tenants. For further information about the Company, please visit KnightFrank.com.

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2021 allAgents Estate & Letting Agents Awards


Latest Reviews

 View all Reviews 69
29th Mar 2021
reviewed by 'Tricia'
“We have been in our rental apartment for 8 months now and during that time there have been a few issues ......”
7th Mar 2021
reviewed by 'Jon'
“Rude staff or sales agents,currently renting a property in Oxford that is now up for sale,no problem as ......”
28th Jan 2021
reviewed by 'Alex'
“Waiting 3 weeks for a shower repairs....good for excuses.....not for solutions. Really rude and unprofessional on the phone...STAY ......”
2nd Dec 2020
reviewed by 'Jo'
“Professional, efficient, kind service. All calls and emails were responded to quickly and thoughtfully. Transparent in all interactions and with ......”
29th Nov 2020
reviewed by 'Laura'
“I had a very unprofessional dealing with Knight Frank in Cobham, and ended up getting very messed around on an ......”
10th Nov 2020
reviewed by 'Mamaly'
“I was expecting a lot more from Knight Frank! The owners of the company need to be aware that serious ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 73% 85% £550,000 £2,800,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 4 9 19 12 0 5 1 2 16
Opening Hours
  • Monday: 08:00 - 19:00
  • Tuesday: 08:00 - 19:00
  • Wednesday: 08:00 - 19:00
  • Thursday: 08:00 - 19:00
  • Friday: 08:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Knight Frank Branches (view all 98)
Aberdeen, AB25
Ascot Slough, SL5
Barnes, SW13
Basingstoke, RG21
Bath, BA1
Battersea, SW11
Beaconsfield, HP9
Belgravia, SW1W

“We have been in our rental apartment for 8 mo......”

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Mar 29,2021
Minithumbup
By: 'Tricia'
Mar 29,2021
0 people found
this helpful
We have been in our rental apartment for 8 months now and during that time there have been a few issues that necessitated our contacting Jane Wallworth our property manager for. They have ranged from items of furniture which were past their sell by date so ...
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“Amateurs with disgusting attitudes...”

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Mar 07,2021
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By: 'Jon'
Mar 07,2021
2 people found
this helpful
Rude staff or sales agents,currently renting a property in Oxford that is now up for sale,no problem as we are currently looking to buy a property for in excess of 1 million,we pay 2500 a month at the moment rent and the staff told ...
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“Waiting 3 weeks for a shower repairs....good ......”

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Jan 28,2021
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By: 'Alex'
Jan 28,2021
0 people found
this helpful
Waiting 3 weeks for a shower repairs....good for excuses.....not for solutions. Really rude and unprofessional on the phone...STAY AWAY!! Worst experience ever...
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“Professional, efficient, kind service. All ca......”

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Dec 02,2020
Minithumbup
By: 'Jo'
Dec 02,2020
0 people found
this helpful
Professional, efficient, kind service. All calls and emails were responded to quickly and thoughtfully. Transparent in all interactions and with empathy for the challenging process of moving home and job simultaneously during a global pandemic. Highly recommend....
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“I had a very unprofessional dealing with Knig......”

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Nov 29,2020
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By: 'Laura'
Nov 29,2020
3 people found
this helpful
I had a very unprofessional dealing with Knight Frank in Cobham, and ended up getting very messed around on an offer that was accepted. After paying for searches and appointing an architect, an new offer was accepted by another party and I was given no ...
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“I was expecting a lot more from Knight Fran......”

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Nov 10,2020
Minithumbdown
By: 'Mamaly'
Nov 10,2020
1 people found
this helpful
I was expecting a lot more from Knight Frank! The owners of the company need to be aware that serious staff training in required in order to maintain their exclusive public profile. The sale went through without any problems. However, customer service leaves a lot ...
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“We have had excellent and highly competent se......”

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Aug 12,2020
Minithumbup
By: 'Patricia'
Aug 12,2020
0 people found
this helpful
We have had excellent and highly competent service from Jane Wallworth our property manager. Reassuring to be in such capable hands....
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“Awful service!...”

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Jul 17,2020
Minithumbdown
By: 'Cardiff'
Jul 17,2020
3 people found
this helpful
Awful service! We tried to contact the Bristol office of Knight Frank several times because we want to arrange for a viewing. We currently don't live in Bristol, so it would mean arranging a special trip to the city. Despite multiple attempts through a website, ...
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“Taylor Cooke was amazing to deal with. We had......”

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Jul 08,2020
Minithumbup
By: 'Louis'
Jul 08,2020
0 people found
this helpful
Taylor Cooke was amazing to deal with. We had this personal connection you don't have with many real estate agents that try to sell you something. Taylor called me on multiple occasions to check in with me and offered to introduce us to other agents, ...
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“Incredibly inconsiderate/will ghost you...”

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Jun 08,2020
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By: 'Nina'
Jun 08,2020
3 people found
this helpful
We requested a viewing twice through Rightmove and called given the lack of response before we had an agent set us up with a viewing. After over a week of trying to communicate with this agency, the agent giving us a viewing left us waiting ...
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“Fantastic service. Sold my flat within weeks ......”

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Apr 03,2020
Minithumbup
By: 'Paul'
Apr 03,2020
0 people found
this helpful
Fantastic service. Sold my flat within weeks of taking it on after previous agent had the flat over a year. Would use again....
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By: Mandy Deacon
Apr 06, 2020
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Many thanks for your comments and for taking the time to leave a review. ...

“Had a terrible experience with knight frank. ......”

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Feb 26,2020
Minithumbdown
By: 'Crystable'
Feb 26,2020
1 people found
this helpful
Had a terrible experience with knight frank. The agent Luke Johnson in London Canary Wharf didn’t ask us for the offer in written and only agreed verbally and then cancelled the offer after two days sighting an higher offer....
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“I would like to recommend the property manage......”

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Jan 29,2020
Minithumbup
By: 'Kristina'
Jan 29,2020
1 people found
this helpful
I would like to recommend the property manager Yasmin Ulhaq as a great professional. She is reliable and responsible, always replies on our queries on maintenance on time. We are in cooperation with different real estates agents as a concierge company and are dealing on ...
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“Rachel Hancock in Bristol extremely rude arro......”

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Nov 28,2019
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By: 'james'
Nov 28,2019
4 people found
this helpful
Rachel Hancock in Bristol extremely rude arrogant woman, got an enquiry wrong on the telephone so she simply started shouting like a Fishmonger t Billingsgate and hung up Extremely pretentious and stuck up herself...
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By: Peter williams
Nov 29, 2019
View all comments (3)
Well well well, Myself and my wife have also had the unfortunate experience of dealing with the very same woman, and yes, she was awfully rude, hanging up on us because she refused to listen to us explaining EXACTLY what we meant, we wouldn’t use this company because of her ...

“Terrible Communication...”

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Oct 16,2019
Minithumbdown
By: 'Charles'
Oct 16,2019
2 people found
this helpful
Moved over to London from NZ and signed up to move into a flat, were very clear that my partner was a locum and I was in a full time job so her salary may not count as permanently employed. Regardless the letting agent told ...
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By: ralph tarr
Mar 09, 2020
View all comments (1)
Absolutely true final paragraph sums it up perfectly ...

“Avoid Knight Frank At All Cost...”

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Oct 10,2019
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By: 'Tom'
Oct 10,2019
2 people found
this helpful
Knight Frank is a very dodgy company. The check-in/out was done by a so-called independent company appointed by KF. We were not allowed to select this company, but we did have to pay for them. The check-in report was very light and some of ...
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“Awful experience with Knight Frank....”

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Sep 12,2019
Minithumbdown
By: 'Dimitri'
Sep 12,2019
1 people found
this helpful
Hello, I would like to share some feedback about the awful experience I have just had with Knight Frank's Trinity Village Estate office. I visited the flat last week and was told that we would not be able to give me a move-in date as ...
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“Great service, proactive, communicated well, ......”

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Aug 18,2019
Minithumbup
By: 'Belinda'
Aug 18,2019
0 people found
this helpful
Great service, proactive, communicated well, felt like Rebecca was invested in trying to find us the right rental. We would use KF again....
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“Diligent...”

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Jun 06,2019
Minithumbup
By: 'Diligence'
Jun 06,2019
0 people found
this helpful
We have had outstanding help from Cameron Shields at Knight Frank, looking for new build properties. He did not forget to check, even after a year on the books, to see if we wanted to view more properties. Always friendly and helpful. Many thanks....
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Comment on agent fees
No comment as a purchaser
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“Excellent Customer Service...”

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Jun 03,2019
Minithumbup
By: 'Sally'
Jun 03,2019
0 people found
this helpful
I just wanted to say how pleased we were with the customer service from Knight Frank, particularly Sam Daniels. He was very knowledgeable about the property we were interested in and was extremely helpful at all times. nothing was too much trouble. Thank you....
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“Knight Frank were fantastic but more importantly so was Tim Harriss...”

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May 18,2019
Minithumbup
By: 'Ruth,'
May 18,2019
0 people found
this helpful
I have just sold my house in Dunsfold with Knight Frank for which I wish to thank the whole team in Guildford for. I want to say thank you to the whole team but especially Tim Harriss - he guided me through what is essentially ...
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Comment on agent fees
Fees as expected
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“A Pleasure to dela with...”

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May 17,2019
Minithumbup
By: 'Ms'
May 17,2019
0 people found
this helpful
From the moment we first met Charlotte to view our now new home, she was friendly, helpful, polite and professional. Even when we were away dealing with the offer on our new home, she always did everything she said she would and kept us in ...
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Comment on agent fees
Industry standard fees
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“Very positive experience...”

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Apr 17,2019
Minithumbup
By: 'IH'
Apr 17,2019
0 people found
this helpful
Charlotte was very helpful from the first point of contact through to completion of the tenancy agreement. She was pleasant to deal with, willing to assist with queries and responsive. Generally, she made the process from start to finish relatively painless....
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Comment on agent fees
No specific comment
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“perfect service...”

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Apr 02,2019
Minithumbup
By: 'Armen'
Apr 02,2019
0 people found
this helpful
Thank you very much for your help, very quick and professional .Amazing service from Rebecca and Jamie-Leigh.Thank you again....
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Comment on agent fees
good
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“Thank you Christiana...”

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Mar 28,2019
Minithumbup
By: 'Frankie'
Mar 28,2019
0 people found
this helpful
Christiana Plati is an excellent agent, most helpful, supportive, professional and knowledgeable. She is making our ongoing rather difficult purchasing process bearable as we are encountering various problems, which she is doing her utmost to solve as fast as possible. She is always there for ...
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Comment on agent fees
N/A
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“excellent interaction...”

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Mar 11,2019
Minithumbup
By: 'Gary'
Mar 11,2019
0 people found
this helpful
Hi Guys, I just wanted to say that the recent interaction I have had with Laura has re-stored my faith in human nature and everything that has been promised has been done and with minimal amount of fuss, she is a credit to your company, ...
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Comment on agent fees
GOOD,
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“Excellent...”

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Mar 04,2019
Minithumbup
By: 'Sue'
Mar 04,2019
0 people found
this helpful
My house was sold very quickly and efficiently by the staff at Hungerford. Victoria was very positive, supportive and charming all the way through. I could not fault the service I received....
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Comment on agent fees
Reasonable
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“AWFUL...”

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Feb 21,2019
Minithumbdown
By: 'Lisa'
Feb 21,2019
1 people found
this helpful
It was my worst experience EVER. Had Leakage for 3 months and had to move out because KF DID NOT solve the issue ! They just did not care. Moved to a new apartment also managed by them. First week realised that heating is NOT working , still ...
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“Landlord...”

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Jan 29,2019
Minithumbdown
By: 'Cobham'
Jan 29,2019
0 people found
this helpful
Having rented out my property to a family with a dog I have been totally let down. On departure house was left un cleaned - oil dripping from the extractor hood to start with. Knight Frank insisted according to my tenants on their check out ...
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Comment on agent fees
average but I had to chase months later for refund of break clause
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“Terrible service...”

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Dec 13,2018
Minithumbdown
By: 'Beyond'
Dec 13,2018
0 people found
this helpful
KF manages our apartment and the service we have received is absolutely appalling. We have had no lights in our master bedroom for 3,5 months and a broken toilet in the master bathroom for 2 months. Having to chase the agent to have this resolved on a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Knight Frank

Individual Branch Awards

Esher, KT10


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