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    Pavel Dedek
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    Lauren
  • Lauren Kitching
    Lauren Kitching
  • Lauren  Pennock
    Lauren Pennock
  • Kylie  Howe
    Kylie Howe
  • Ajay Jagota
    Ajay Jagota
  • Pavel Dedek
    Pavel Dedek
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Properties for sale
Properties for rent
Oct 30,2016
Minithumbup
Lauren Kitching
By:
Oct 30,2016
1 people found
this helpful
All staff were very quick, friendly, helpful it's not often you can get such excellent service. The process of sorting out the tenancy was very smooth and quick. Upon viewing the house I have moved into I found it to be clean and well maintained. When collecting the keys it was an easy process and I was talked through the process with total professionalism. Keep up the good work....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 08,2016
Minithumbup
Lauren Kitching
By:
Jul 08,2016
0 people found
this helpful
Letting with kis was a pleasure the upfront cost were reasonable, and letting with out a deposit made everything a bit cheaper. Everything was explained to us clearly would definitely recommend....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: Lauren
Jul 13, 2016
View all comments (1)
Thank you for your fantastic review! We hope the move went well and It has been a pleasure to help you both find your new home. Kind Regards Lauren ...
May 31,2016
Minithumbup
Pavel Dedek
By:
May 31,2016
1 people found
this helpful
Very impressed by the service I received! I contacted KIS online after seeing one of their properties listed and got a quick response, arranging a viewing in the same week. The process of renting the flat once I'd decided I wanted it was easier than agencies I've dealt with in the past. My application was handled by Pavel, who is very friendly and was always happy to answer any questions I had. He worked hard to make sure everything ran as smoothly as possible....
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Comment on agent fees
The agency fees are higher than most, but there is no deposit required.
Was this helpful? Yes
Apr 26,2016
Minithumbup
Kylie Howe
Lauren Pennock
By:
Apr 26,2016
0 people found
this helpful
I would like to thank both of you for all your help,from my first viewing with kylie too signing the paperwork and having the tenancy pack explained by Lauren Pennock everything was easy to understand I would recommend kis Lettings to anyone that's looking to rent plus because there's no bond to pay its cheaper than most other letting agents as well...
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Comment on agent fees
Good
Was this helpful? Yes
By: Lauren Pennock
Apr 26, 2016
View all comments (1)
Hello Kim Thank you for the great review. It has been a pleasure dealing with your application and we wish you all the best in your new home. Lauren ...
Apr 08,2016
Minithumbup
Lauren Kitching
Lauren Pennock
By:
Apr 08,2016
0 people found
this helpful
Really helpful with all questions quick responses gave a lot of information. Easy too deal with as it was our first let we are so excited too move in it was made so easy and everyone was helpful....
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Comment on agent fees
Brilliant fees better than any other agency as first time renters that was brilliant.
Was this helpful? Yes
By: Lauren Kitching
Apr 08, 2016
View all comments (1)
Thank you for your lovely review Laura! It has been a pleasure helping you and your partner find your new home. We hope the move went well! Kind Regards Lauren Kitching ...
Apr 04,2016
Minithumbup
Kylie Howe
Lauren
By:
Apr 04,2016
0 people found
this helpful
What can one say but, praises to Kylie and Lauren {Penny} ! lol No serious the girl did a great job and were very helpful in helping me to move in smoothly and could not fault the communication with them in all departments excellent , will use again if I need to highly recommended,, Once again thank you to all ........
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Comment on agent fees
Had to be paid what can you do?
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
The quality of service received and ease of working through proceedings was fantastic. The staff are a credit to customer service and professionalism and I can confidently say I would recommend KIS to friends, family and anyone else!...
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Comment on agent fees
The fees associated with moving in were considerably better explained than any of the other agencies I had looked in to, and the prices were very good
Was this helpful? Yes
By: Lauren Pennock
Apr 06, 2016
View all comments (1)
Hello Nicholas Thank you for your fantastic review, it has been a pleasure helping you and we wish you all the best in your new home! ...
Apr 01,2016
Minithumbup
Kylie Howe
By:
Apr 01,2016
0 people found
this helpful
The girls here got me fixed up with a house in no time and had the place nice and fresh for me moving in..thanks for the help very work...
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Comment on agent fees
Good
Was this helpful? Yes
By: Kylie Howe
Apr 01, 2016
View all comments (1)
Hi Michael Thank you for your review it was no trouble at all hope you are happy in your new home. Kylie ...
Mar 07,2016
Minithumbup
Lauren Pennock
By:
Mar 07,2016
0 people found
this helpful
I seen this flat online 2 weeks ago and I liked the look of, I went to view it and I very liked the look of it, I thought the rent was reasonable and completed the agreement with Lauren who I thought was very helpful and would recommend again to anyone else....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Lauren Pennock
Mar 11, 2016
View all comments (1)
Hello Ashleigh, Thank you for your review. It has been lovely helping you move in to your first home and we wish you all the best for the future. Regards, Lauren. ...
Mar 07,2016
Minithumbup
Lauren Kitching
Lauren Pennock
By:
Mar 07,2016
0 people found
this helpful
We are very happy with the service from KIS Lettings. The speed and efficiency from the staff made the whole experience a great one. They were patient and attentive whilst things were getting sorted. Thanks a lot to all the staff....
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Comment on agent fees
Good as it was only the admin fee we had to pay and not the bond also.
Was this helpful? Yes
By: Lauren Kitching
Mar 11, 2016
View all comments (1)
Thank you for your positive review! We hope you have settled into your new home and we are happy we have made the full process stress free. Kind Regards Lauren Kitching ...
Jan 29,2016
Minithumbdown
By:
Jan 29,2016
1 people found
this helpful
If I could I would give 0 stars! AVOID LIKE THE PLAGUE!! They was issues prior to us moving in, they haven't sorted any out. Our property is now really dangerous. They are the worst Letting Agents I have ever experienced. Staff are rude and lazy. They treat tenants like crap. Trust me, just look elsewhere...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Lauren Kitching
Jan 29, 2016
View all comments (1)
Hello I am sorry to hear that you have been unhappy with the service provided by KIS Sales and Lettings. If you could e-mail further details to southshields@kis.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Regards Lauren Kitching ...
Jan 23,2016
Minithumbup
By:
Jan 23,2016
1 people found
this helpful
Staff were very helpful upon first viewing of the flat, available to answer questions after viewing via phone calls and texts. Paper work all straight forward, the whole process has been quick, smooth and stress-free....
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Comment on agent fees
Fees were very reasonable, no deposit required for this particular.
Was this helpful? Yes
Dec 03,2015
Minithumbup
Lauren Kitching
Kylie Howe
By:
Dec 03,2015
2 people found
this helpful
The staff at kis lettings were very helpful quick and supportive. They kept me up to date with everything and made sure I was comfortable and getting on in my new home. really thankful...
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Comment on agent fees
fantastic price. none comparable
Was this helpful? Yes
By: Lauren Kitching
Dec 03, 2015
View all comments (1)
Thank you for your review Demi, the positive feedback it is much appreciated. I am so pleased you have settled into your new home. Kind Regards Lauren Kitching ...
Dec 03,2015
Minithumbup
Lauren Kitching
By:
Dec 03,2015
2 people found
this helpful
As a first time tenant I found KIS staff easy to approach and really helpful with all my questions and needs no matter how small they were. I couldn't of ask for a quicker or stress free process and the dlighted insurance was a really fantastic help too. What a really lovely office to deal with....
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Comment on agent fees
I thought fees were extremely reasonable and Dlighted Insurance was a really great option for me so u was able to rent my property without financial worry.
Was this helpful? Yes
By: Anna
Dec 03, 2015
View all comments (1)
Thank you very much for kind words. Always here happy to help you in any way we can, ...
Dec 02,2015
Minithumbup
Lauren Kitching
By:
Dec 02,2015
1 people found
this helpful
My first time renting with KIS Lettings, I found the staff knowledgeable, helpfull and friendly. They put me at ease and helped everything go through without a problem. One of the main reasons for choosing KIS was because of the Delighted No Deposit option that made my initial moving in cost affordable and was huge bonus. I would like to thank both Lauren and Anna for their help with my move....
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Was this helpful? Yes
By: Lauren Kitching
Dec 03, 2015
View all comments (1)
Thank you for a fantastic review :) We are pleased we helped make your move as stress free as possible whilst saving you money! ...
Dec 02,2015
Minithumbup
Lauren Pennock
By:
Dec 02,2015
1 people found
this helpful
All off the staff members that helped me with my tenancy were extremely helpful and consistent. I had worries about my previous landlord not completing my reference but Lauren kept me updated and also eased my worry. The staff were very friendly and welcoming....
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Was this helpful? Yes
By: Lauren Pennock
Dec 03, 2015
View all comments (1)
Hi Katie Thank you for the review, it was a pleasure to be able to help you move in to your new home. We wish you all the best! Lauren. ...
Dec 01,2015
Minithumbup
Kylie Howe
By:
Dec 01,2015
1 people found
this helpful
This is my 2nd time using KIS, i find there service start to finish very good in all aspects, the staff are polite and do there very best to answer all questions and fulfill your needs as a tennant. Would recomend them to anyone...
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Comment on agent fees
Great
Was this helpful? Yes
By: Kylie Howe
Dec 03, 2015
View all comments (1)
Thank you for your review, I am thrilled you have decided to use KIS Lettings again to find your new home! Kind regards Kylie ...
Nov 28,2015
Minithumbup
Pavel Dedek
By:
Nov 28,2015
2 people found
this helpful
what can we say this team are second to none thay could not do more for you. as we were selling are home we needed some were fast as every thing to do with are sale was going so fast.we seen a house with kiss and that was it Anna and Pavel done every thing for us 8days after there tennent moved out the keys were passed to us. PAVEL worked so hard making sure the place was clean.and that every thing that needed fixed was sorted out.he is so friendly and he cares so much that every thing is right ...
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Comment on agent fees
as we have not rented before we can not comment on the fees.
Was this helpful? Yes
By: anna.palczynska
Dec 01, 2015
View all comments (1)
Thank you very much Mrs and Mr Smiles for your kind words. It was a pleasure helping you getting your new home with us. Wishing you all the best and we are here always happy to help Anna and Pavel ...
Nov 04,2015
Minithumbup
Lauren Pennock
By:
Nov 04,2015
1 people found
this helpful
I contacted KIS lettings in regards to one of their properties as me and my partner were looking for our first home together. After speaking to the extremely helpful Anna we were booked in to view the flat that very same day and we were extremely happy with the way in which Anna presented it to us- everything was explained clearly and simply meaning we knew exactly what we needed in order to ensure this property would be ours. Our paperwork was handled by the lovely Lauren who is a great asset t...
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Was this helpful? Yes
By: Lauren Pennock
Nov 04, 2015
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Thank you so much for the fantastic review Erica. I am over the moon you chose us as your choice of letting agent for your first home and it has been an absolute pleasure dealing with yourself and Alex. We wish you all the best in your new home! ...
Oct 24,2015
Minithumbup
Lauren Pennock
By:
Oct 24,2015
1 people found
this helpful
I contacted KLS from overseas for an apartment here and was very pleased that they were so accommodating. They kept communications open and were quick to respond to my questions. Now that I have moved here I am happy to say they have kept up the service that I received during the apartment hunting process. They have helped things go more smoothly for me....
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Was this helpful? Yes
By: Lauren K
Oct 29, 2015
View all comments (1)
Thank you for taking the time to write a review, its much appreciated and what a fantastic review! ...
Oct 23,2015
Minithumbup
Lauren Kitching
Lauren Pennock
By:
Oct 23,2015
1 people found
this helpful
Lauren pennock helped me out when I first come with a list of things to do and was very helpful and friendly and that list helped me sort out what I needed to do first. Then Lauren kitching helped me out when I needed my work reference because they were so slow but Lauren phoned the hr 3 times and persisted and she finally got the reference and without her help I don't think I would be moved in my flat now. All the staff at kis South Shields are fantastic with a brilliant attitude and they're ar...
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Comment on agent fees
Fantastic low prices with delighted insurance, which means I didn't have to pay any deposit which saved me a lot of money which really helps.
Was this helpful? Yes
By: Lauren K
Oct 29, 2015
View all comments (1)
Thank you for taking the time to write a review, its much appreciated. I am thrilled you have been more than happy with our service and we have saved you money! ...
Oct 06,2015
Minithumbup
Lauren Kitching
By:
Oct 06,2015
2 people found
this helpful
The agents were extremely helpful and friendly. This being my first property to rent it was far cheaper and quicker then Id first expected and would recommend KIS Lettings to everyone....
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Comment on agent fees
All fair and explained in detail what the fee broke down into.
Was this helpful? Yes
By: Lauren K
Oct 29, 2015
View all comments (1)
Thank you for taking the time to write a review, its much appreciated and what a fantastic review! I am pleased you have been happy with the service and that you would recommend us to family and friends. ...
Sep 28,2015
Minithumbup
Lauren Pennock
By:
Sep 28,2015
2 people found
this helpful
Kind, diligent and efficient: - excellent preparation of paperwork and for collection of keys - always quick to respond on the phone (if only British Gas could be as good) - all the important things dealt with already (we've been in for a little while now). If/when we move on, I'm going to ask KIS to help out first....
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Comment on agent fees
No problems with fees: able to deal quickly and efficiently with bank transfers (worth noting because not all agents are).
Was this helpful? Yes
By: Lauren Pennock
Oct 29, 2015
View all comments (1)
Thank you for the lovely review! Although anon, I am pretty sure who it is and it has been a pleasure helping you find a home in the North East and I am thrilled that you would use us again if and when you decide to move home. Lauren. ...
Sep 26,2015
Minithumbup
Lauren Pennock
By:
Sep 26,2015
2 people found
this helpful
KIS lettings have been absolutely fantastic, in particular the lovely Lauren Pennock. We have recently changed to them being our management agency after a particularly bad experience with our previous one. Lauren has kept us informed thru every single process, we were not an easy client for her to take over due to the lack of co-operation from our previous management company. She has literally had to start from scratch but has been utterly professional, very supportive and we have had more commu...
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Was this helpful? Yes
By: Lauren Pennock
Oct 29, 2015
View all comments (1)
Thank you for the fantastic review Carolyn, really appreciate it! Glad we were able to help you get back on track with your properties and bringing you some peace of mind that they are in good hands. Lauren. ...
Sep 19,2015
Minithumbup
Lauren Kitching
By:
Sep 19,2015
2 people found
this helpful
The girls who I dealt with were very helpful and for me into the property as quick as they could. Whenever I need any questions or need advice the girls always do their best to help me...
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated and what a excellent review! -Lauren K ...
Aug 29,2015
Minithumbup
Lauren Kitching
By:
Aug 29,2015
2 people found
this helpful
Lauren kitching was who we dealt with at Kis letting and she did a fantastic job. Helped us view the property number of time and sorted everything out ready for me and my partner to pick the keys up. We have been able to e mail Lauren through out the month to ask questions and she has got back to us within the day to answer them. I would highly recommend Kis letting to family and friends. Alan and lindsay...
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Was this helpful? Yes
By: Lauren K
Oct 29, 2015
View all comments (1)
Thank you for taking the time to write a review, its much appreciated Lindsay. It has been a pleasure to help you and your partner find your perfect home! -Lauren K ...
Aug 27,2015
Minithumbup
Lauren Pennock
Lauren
By:
Aug 27,2015
3 people found
this helpful
Everyone I have come across in the company to date are extremely pleasant and helpful. Any emails have always been responded to without delay and are extremely accommodating where possible! Great company and great staff!...
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Was this helpful? Yes
Aug 24,2015
Minithumbup
Lauren Pennock
By:
Aug 24,2015
4 people found
this helpful
I rented this property as its close to work, family and a good price. The staff have been very helpful...
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Was this helpful? Yes
Jul 22,2015
Minithumbup
Lauren Kitching
By:
Jul 22,2015
4 people found
this helpful
Very helpful and friendly staff, good choice of properties. Moving in costs much cheaper than other agents. Would definitely recommend this agent to others....
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Was this helpful? Yes
By: Lauren K
Oct 29, 2015
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Thank you for your review Paul. I'm glad we found you your new home and saved you money. -Lauren K ...
Jul 10,2015
Minithumbup
Lauren Kitching
By:
Jul 10,2015
4 people found
this helpful
Quick to respond to queries, fast move in and excellent service. Fully explained all details of property and answered any questions....
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated and what a fantastic review! ...
Jul 01,2015
Minithumbup
Lauren
By:
Jul 01,2015
5 people found
this helpful
Very helpful and accomodating, was very happy to answer any questions we had :) Will definitely reccomdend them to family and friends...
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Was this helpful? Yes
Jun 30,2015
Minithumbup
Lauren Kitching
By:
Jun 30,2015
6 people found
this helpful
The locale was perfect and the pricing was very competitive. The no deposit was also a bonus, all in all very pleased....
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By: Lauren K
Oct 29, 2015
View all comments (1)
Thank you for taking the time to complete a review. We are happy we are able to offer tenancies with no deposit :) ...
Jun 30,2015
Minithumbup
Lauren Kitching
By:
Jun 30,2015
5 people found
this helpful
Staff were very quick, friendly, helpful and flexible when booking appointments, it's not often you can get service like that. The process of sorting out the tenancy was a bit difficult due to unforseen circumstances which was a bit frustrating, but Lauren was a great help and kept me informed. Upon viewing the flat I have moved into I found it to be clean, well maintained with nice neutral decor. Obtaining the keys was an easy process and I was talked through the process with total professiona...
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By: Lauren
Oct 29, 2015
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Thank you for the fantastic review, its much appreciated. I am happy you found the process easy and received a great service. ...
Jun 05,2015
Minithumbup
Lauren Kitching
By:
Jun 05,2015
5 people found
this helpful
Very Fast property veiwing arranged and very fair move in costs, and the staff were very helpful thank you kis!...
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review. Thank you Eve for choosing KIS! ...
Jun 04,2015
Minithumbup
Lauren Kitching
By:
Jun 04,2015
4 people found
this helpful
Me and my partner were looking for our first home together and decided to have a look at what every agent could offer us in south shields. The people at KIS lettings where by far the most helpful and friendly out of everyone we had spoken to. We managed to find a property we liked and were able to view it the very same day! The process of sorting out the tenancy was a bit difficult due to unforseen circumstances but lauren and the team kept me informed every step of the way right until the day w...
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Was this helpful? Yes
Jun 04,2015
Minithumbup
By:
Jun 04,2015
5 people found
this helpful
I found all the staff to be very friendly and helpfull with all the issue that I had,they were very informative with all the question that I had and wer on time with every appointment that we had to view the property....
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Jun 03,2015
Minithumbup
Lauren Kitching
By:
Jun 03,2015
5 people found
this helpful
First time I have used kis letting a couldn't fault them in any area. Mostly dealt with Lauren kitching who was very professional and helpful called to book a viewing managed to get one the next day which I thought was very good all the other estate agents were not this quick luckily she agreed to do a out of hours viewing as the house was perfect. When going into the office to sort out paper work all the girls were very friendly and pure and weren't phased by my two year old child charging arou...
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated. What a lovely review, it has been a pleasure helping you find and settle into your new home. ...
Jun 02,2015
Minithumbup
Lauren Kitching
Lauren
By:
Jun 02,2015
5 people found
this helpful
Was able to speak to Lauren easily and contact her with problems I had when I'd moved in, a few things took a while to sort and I kept ringing the office but eventually all was sorted out and I was able to settle on with my little boy...
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated! ...
Jun 01,2015
Minithumbup
Lauren
By:
Jun 01,2015
4 people found
this helpful
First time i have used KIS Lettings, the people are very friendly and always there to help, i have recomended KIS Lettings to friends....
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By: Lauren K
Oct 29, 2015
View all comments (1)
Thank you for taking the time to write a review, its much appreciated. Thank you for the recommendation! ...
Jun 01,2015
Minithumbup
Lauren Kitching
By:
Jun 01,2015
4 people found
this helpful
This is the first time I have used KIS and my first time renting a property; I have found them to be very professional and helpful, which I am grateful for as this is my first time at renting. After months of looking for a property and not having much luck I found KIS had the ideal place. From arranging a viewing to moving day and to the present date KIS have been welcoming, friendly, professional and helpful....
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review. It has been a pleasure finding you your first home :) ...
Jun 01,2015
Minithumbup
By:
Jun 01,2015
2 people found
this helpful
First time I have used kis. Throughout the whole process the staff where excellent and really helpful. A small issue was resolved with the boiler the next day so super quick ! Could really ask for nothing more from a letting agent....
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Comment on agent fees
No fees as such but obviously fees for credit checks, refrence checks ect.
Was this helpful? Yes
Jun 01,2015
Minithumbup
Lauren Kitching
By:
Jun 01,2015
4 people found
this helpful
Lauren went out of her way to lets us view the property, once on our own and then again with the kids. Lauren is very proffessional and answered any questions we had and if she didnt no the answer she got straight back to us as sharp as she found the information out....
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated. What a fantastic review, it has been a pleasure ...
Jan 22,2015
Minithumbdown
By:
Jan 22,2015
0 people found
this helpful
I understand that there is a certain amount of work involved in letting a property but the fees are totally out of proportion. £420 for a two bed flat. £420!!! Needless to say, I went elsewhere but wasted a lot of time in the process....
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Aug 15,2014
Minithumbdown
By:
Aug 15,2014
0 people found
this helpful
NEVER EVER IN YOUR LOFE RENT OF THESE! Well I actually thought I may of been the only one until I found this website. I now no that is happenig to alot more people and SOMETHING NEEDS TO BE DONE ABOUT THIS! First of all I moved into the porpertyy offfcially after christsmas however I was given the keys 1 month before as I told them a storage van was coming to drop everything off. Kis then said I mays well keep the keys but i couldnt be in the property as i had NO BOILER which I was aware of...
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What agent could do to change your mind?
Either get someone out to do the job Dont get about 10 different companies out and then for nothing to happen Give you follow up feedback after somthing Actually sit and do work.
Attached Files
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Apr 09,2013
Minithumbdown
By:
Apr 09,2013
0 people found
this helpful
This is the first time we have used the agent and are thoroughly disappointed with the whole experience. In my opinion they are disorganised and are more interested in money grabbing schemes to coerce individuals into forking out large sums of money for unnecessary inspections and other pointless maintenance to the property....
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Feb 26,2013
Minithumbdown
By:
Feb 26,2013
1 people found
this helpful
I was a tenant in a flat through KIS lettings for little over 1year and i regret it! At first they were professional friendly and got things moving so i could move in quickly - great. Soon after i moved in, i noticed the heating system in the flat was rubbish and was not warming the flat at all! After numerous phone calls to the estate agents i FINALLY got them to get someone to have a look - he didnt have a clue, still not satisfied i rang back again - i have a small child and i thought th...
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Aug 17,2012
Minithumbdown
By:
Aug 17,2012
0 people found
this helpful
As far as setting up viewings and general admin before moving into property everything was managed very professionally and well. Upon moving into the property we discovered that the boiler was not producing hot water ( we believe this should have been checked by estate agent prior to moving in) and this took roughly 3 weeks and two visits from gas engineers to correct, an unacceptable amount of time to wait for hot water. After soon heavy rainfall, no fault of the estate agent, the roof began to...
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What agent could do to change your mind?
When a tenant phones up with a problem as bad as mentioned actually make an attempt to send out a professional worker to correct the problem.
Attached Files
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Feb 27,2012
Minithumbup
Lauren
By:
Feb 27,2012
4 people found
this helpful
This is the first time we have used KIS Lettings, Lauren dealt with our property and she was very efficient and professional, I would recommend this company. Regards...
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By: Ajay
Mar 20, 2012
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Thank you so much for the positive feedback it's greatly appreciated - all the KIS team. ...

DPS


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Last updated at 3:10 PM 16/07/2015 by Lauren Kitching

Complaints Procedure

Our complaints procedure can be found on the homepage of our website www.kis.co.uk.
Last updated at 3:10 PM 16/07/2015 by Lauren Kitching

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