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Kinleigh Folkard & Hayward manages one of the largest residential property portfolios in Greater London, and has the resources, knowledge and expertise to ensure all properties and clients receive Read full description...Kinleigh Folkard & Hayward manages one of the largest residential property portfolios in Greater London, and has the resources, knowledge and expertise to ensure all properties and clients receive the same high standard of care and expertise.
 
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Properties for sale
Properties for rent
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
We have recently moved and used KFL in Hayes, we were extremely pleased with the services we received from Susan and her team. All our comments are positive. The staff were always a pleasure to deal with, friendly while still always remaining completely professional. We have no hesitation in recommending them. Thank you to KTH Hayes....
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Aug 16,2016
Minithumbdown
By:
Aug 16,2016
0 people found
this helpful
Would of given 0 stars if I could. Since moving in it's been one problem after another. Our moving date was not communicated to the landlord so I moved into a dirty, unfinished flat. Still not got a set of keys which I now will have to pay out of my own pocket. The appliances are not working including fridge and freezer... No sign of anything being done yet. The staff are rude and condicending and have appeared to make every effort to push the blame elsewhere. Do not use KFH. Use Foxtons, they a...
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What agent could do to change your mind?
Pointless... The fees literally count for nothing. They don't help
Comment on agent fees
Pointless... The fees literally count for nothing. They don't help
Was this helpful? Yes
Aug 09,2016
Minithumbup
By:
Aug 09,2016
0 people found
this helpful
I had a nightmare selling my property after japanese knotweed was discovered. John Hollywood and Daniel Sweeney never gave up finding me a buyer. Today I completed on my property and cannot praise the KFH team highly enough for their professionalism, determination and commitment to sealing the deal for me! I wouldn't use any other agent. Thankyou so much....
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Comment on agent fees
Very reasonable when you compare to Foxton's outrageous fees for doing a lot, lot less.
Was this helpful? Yes
Jul 21,2016
Minithumbup
By:
Jul 21,2016
1 people found
this helpful
Purchased through KFH Catford, nothing but positive things to say. Although they were acting for the vendor, they were always willing to do that little bit more to make sure things went swiftly and smoothly....
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Was this helpful? Yes
Jul 15,2016
Minithumbdown
By:
Jul 15,2016
3 people found
this helpful
I wish I could give zero stars. This agent is extremely unprofessional, rude and obnoxious. Uses dirty tactics to get business and as a result of this he jeopardised our purchase of a property. Noel's actions and unprofessionalism are putting the Tooting KFH into disrepute and I will not use them to sell or buy a property. Not to be trusted!...
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What agent could do to change your mind?
Was this helpful? Yes
By: Noel Lawrence
Jul 28, 2016
Dear Poster, I would be grateful if could provide me with some further information relating to your post, sadly there is not a huge amount information provided with your accusations. We take statements such as these seriously and would like to help where possible or please do free to contact Kinleigh Folkard & Hayward directly. Kind regards Noel Lawrence....
By: Noel Lawrence
Jul 28, 2016
View all comments (3) Dear Poster, I would be grateful if could provide me with some further information relating to your post, sadly there is not a huge amount information provided with your accusations. We take statements such as these seriously and would like to help where possible or please do free to contact Kinleigh Folkard & Hayward directly. Kind regards Noel Lawrence
By: Noel Lawrence
Jul 28, 2016
View all comments (3) Dear Poster, I would be grateful if could provide me with some further information relating to your post, sadly there is not a huge amount information provided with your accusations. We take statements such as these seriously and would like to help where possible or please do free to contact Kinleigh Folkard & Hayward directly. Kind regards Noel Lawrence
Jun 28,2016
Minithumbup
By:
Jun 28,2016
0 people found
this helpful
I had a very positive experience with Paul and the KFH team. The sale wasn't straightforward as there was a long chain which need careful management and I thought Paul did a brilliant job. I have no hesitation in recommending the company and Paul in particular....
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Comment on agent fees
I negotiated a slight reduction in the fees which made the cost very competitive compared with other agents in the area.
Was this helpful? Yes
May 20,2016
Minithumbdown
By:
May 20,2016
0 people found
this helpful
MONEY G* Having decided to look for a 1 bedroom flat to rent near Crystal Palace I found a decent sized property about 20 minutes walk away through Kinleigh Folkard and Hayward for £850 per month. Not overly expensive I thought. I arranged a viewing with Alex on the Saturday. She seemed helpful (don't they all) and we agreed on a viewing at 11:30am on the Saturday. The Saturday arrived and I didn't want to be late as my journey was an hour and half to get to the viewing. Just as I was ar...
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What agent could do to change your mind?
Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
1 people found
this helpful
Very hard working, deeply committed to going the extra mile Ronke was a gem at negotiating when things got difficult. Supportive, attentive and never forgets who her client is. She and her team gave us the support you always hope for but rarely get these days. If you can.....get Ronke and her team on your side...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 29,2016
Minithumbdown
By:
Apr 29,2016
0 people found
this helpful
Words cant describe how fustrating they have made our contracts. We signed up for a two year contract and the agent told us 'don't worry that your contract only says 1 year its fine' so we sign it...(we only got our flat as we went for a longer lease than others so it was definately two years). 1 year later we get a letter saying your contract is up and you now have to pay �250 to have this renewed!! Absolutely ridiculous! who does this to people and how can changing one date cost so much m...
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What agent could do to change your mind?
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Apr 26,2016
Minithumbup
By:
Apr 26,2016
0 people found
this helpful
Sally was very helpful from the outset, understood what we were looking for and liaised with us through out the process to ensure it went smoothly. Quick to answer questions we had and communicate with our new landlord on any queries we had with regard the property. Sally was very friendly, proficient and easy to deal with and we would recommend her as an agent to anyone looking to rent in the area....
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Apr 19,2016
Minithumbup
By:
Apr 19,2016
0 people found
this helpful
Changing Management Agents from overseas was not an easy task and even with looming deadlines, at times I thought we would never get to the end of the paperwork, the emails, the forms. Luckily we had Caroline Basma on hand from KFH, 334 Garratt Lane, Earlsfield to guide us through the process. Caroline was persistent, organised and efficient and I really felt like she had our interests to heart. She took a special interest in our requirements and ensured that both us and our tenants were well re...
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Comment on agent fees
Great that Caroline was able to negotiate
Was this helpful? Yes
Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
I was fortunate to have met Harry, Rori & Fergus from the KFH Belsize Park Branch. They showed me around many potential flats; however when I saw the "one" in Camden I instantly knew that I could see myself making that my home. Remembering back it was extremely stressful and there were a few setbacks experienced at the time. But Fergus did help and support me through every step of the way by keeping me fully informed and by staying in contact. You have to understand that at ...
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Was this helpful? Yes
Mar 22,2016
Minithumbup
By:
Mar 22,2016
2 people found
this helpful
After living at my property for over 10 years, I decided to move and was a bit apprehensive to use KFH who had just opened their new office in Catford. Out of the 6 estate agents in the area I had value my property, I decided to use KFH because of their good reputation and they also gave the best and true valuation of my property. I would highly recommend using KFH for selling your property. They kept me updated throughout the sale and answered all of my questions promptly and professionally....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2016
Minithumbdown
By:
Mar 03,2016
0 people found
this helpful
Very helpful during our move, even though there were many problems. Adrian gave us full support and we finally have the keys, He is very efficient and pays lots of attention to detail to ensure all aspects of the process is secure....
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What agent could do to change your mind?
Was this helpful? Yes
Mar 01,2016
Minithumbdown
By:
Mar 01,2016
0 people found
this helpful
Rude, incompetent, unprofessional and cowardly. I implore anyone to think twice before using Kinkeigh block management services. I have been shouted at and sworn at during the course of my license to alter being issued by Kinleigh who has the RTM. My account is being held in breach more than 3 months after the licence was issued as the Freeholder disputes Kinleighs actions and is seeking legal advice. Kinleigh is hiding behind their lawyers. I am caught in limbo despite complying with all requ...
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What agent could do to change your mind?
Agent is not worth paying
Comment on agent fees
Agent is not worth paying
Was this helpful? Yes
Feb 26,2016
Minithumbup
By:
Feb 26,2016
3 people found
this helpful
The previous tenant left so much rubbish in my house which was well beyond reasonable wear and tear after they moved out, and a few items were either broken beyond repair or taken away without my permission. I paid the previous agent for full management but the staff did not market it in good time, took no responsibility for the mess and instead asked me to go there to sort everything out when I was 5 months pregnant, causing a long void period since September 2015 to January 2016. I have heard...
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Comment on agent fees
There is a 5% discount therefore I am happy with it. Given the efficiency of Catford Branch comparing to other local agents I have been dealing with, even the full price is well worth it.
Was this helpful? Yes
Feb 24,2016
Minithumbdown
By:
Feb 24,2016
0 people found
this helpful
Very Disappointing - Lived up to the negative reputation of estate agents. Bad customer service and care. No regular updates on website 'hit rate' or email summarising marketing activity on my property. Sold it through a different agent in the end which end up costing me more in commission. Win win for KFH to my detriment....
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What agent could do to change your mind?
Managed to negotiate a good rate however was increased in the end because KFH couldn't sell it themselves.
Comment on agent fees
Managed to negotiate a good rate however was increased in the end because KFH couldn't sell it themselves.
Was this helpful? Yes
Feb 24,2016
Minithumbdown
By:
Feb 24,2016
4 people found
this helpful
KFH recently opened in Catford so thought I would give them a go to see if they could find tenants for a property I own in the area. I found staff members did not bother reading e-mails. Often found I had to repeat myself or resend e-mails. They would often fob you off with what what they thought you wanted to hear. * Unprofessional cowboys about sums up my experience....
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What agent could do to change your mind?
Was this helpful? Yes
Feb 12,2016
Minithumbup
By:
Feb 12,2016
3 people found
this helpful
I was absolutely thrilled with the service Keith Elder and Ronke Maye provided in the sale of my Corbett house. Keith managed to secure a buyer in excess of the asking price and the sale went though in less than four weeks from start to finish. I would thoroughly recommend Keith's no-nonsense, deliver what he promises approach to anyone looking to sell....
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Was this helpful? Yes
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
We were looking for a 3-bedroom flat in a reasonable price. My first call was answered by a gentleman (unfortunately I can't remember the name) who promised to ring back but never did. I tried again couple of days later only because they had a property which suited our needs. I was very lucky to get through to Sophia. She was very helpful from the very beginning of our conversation and arranged the viewing the same day. We made an offer and Sophia made sure we didn't wait too long for the land...
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Was this helpful? Yes
Feb 01,2016
Minithumbdown
By:
Feb 01,2016
3 people found
this helpful
Really, really bad. So bad that I want to give them no stars. Pre-tenancy, when we were discussing a query I had about the rather unorthodox tenancy agreement the agent didn't even entertain my question but told me that he had lawyers in his family and therefore he was right. I actually trained, and practised, as a lawyer. This was typical of the entire process of renting through him - being treated like an imbecile by someone who couldn't even spell. Towards the end of the tenancy the same age...
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What agent could do to change your mind?
Way too high as always
Comment on agent fees
Way too high as always
Was this helpful? Yes
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
Being first time buyers we were very lacking in the knowledge needed to buy a house. From the first meeting we found Oliver very friendly and approachable, never pushy. Always willing to work around our schedule. If we did not understand something he would do his best to inform us, sometimes even informing us about things we did not know we needed to know. He was also very supportive during the negotiation phase which most likely directly resulted in us getting a significantly better deal than ...
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Comment on agent fees
The fees were non-existent so really they couldn't be better given the quality of service.
Was this helpful? Yes
Dec 22,2015
Minithumbup
By:
Dec 22,2015
0 people found
this helpful
All in all, we are very happy with the service KFH provided, especially with Giuseppe's assistance during the sale of our property and Chris' personal support and advice when we started marketing the property. Giuseppe guided us through the sale with a lot of patience, including facilitating the communication between us and the overseas buyer and helping us to find a good and efficient lawyer. We were particularly pleased that Giuseppe arranged for our furniture to be removed and our mail to be...
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Was this helpful? Yes
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
The hunt: From the very first time we met Keith, we were relieved to find a straight-talking, low pressure and easy going agent. He took us to see three properties on the first day - none of which were to our liking. We almost felt guilty for wasting Keith's time because he was just that nice. As our search continued, we would hear from Keith from time to time, but at no stage was he ever pushy. Later in our search, we asked Keith to show us to a few more places and he naturally obliged. We were...
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Was this helpful? Yes
Dec 17,2015
Minithumbup
By:
Dec 17,2015
0 people found
this helpful
KFH represented our seller and we would thoroughly recommend them. Nigel, who we dealt with, was excellent. More than any other estate agent at any other firm we interacted with he understood very quickly what kind of property we were looking for and only suggested/showed us options that matched our preferences. He also worked hard to progress things once the sale was agreed, going the extra mile to make things happen efficiently. One particular intervention was outstanding: right before we were...
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Was this helpful? Yes
Dec 14,2015
Minithumbup
By:
Dec 14,2015
0 people found
this helpful
Quick and accurate valuation, comparing other similar properties in the area. Professional, good negotiators, and kept us informed at every step of the way....
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Was this helpful? Yes
Dec 10,2015
Minithumbdown
By:
Dec 10,2015
1 people found
this helpful
Absolute rubbish! I phoned them twice to request a valuation on a three bed flat in Crystal Palace, both times I was told that someone would phone me & here we are a week later & no phone call. They just couldn't be bothered. Don't waste your time with them there are plenty of other agents out there who do want your business....
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What agent could do to change your mind?
Was this helpful? Yes
Dec 08,2015
Minithumbup
By:
Dec 08,2015
0 people found
this helpful
KFH gave a realistic market valuation and set about finding buyers in a methodical way - always open to discussion and review of the marketing approach. Keith Elder secured offers and was supportive through the negotiation to the point of the final buyer's offer being accepted. He really went the extra mile supporting a painful negotiation with the buyers lawyer to the point of exchange of contracts. As a finishing touch he had some furniture removed after a charity failed to collect on compl...
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Was this helpful? Yes
Dec 07,2015
Minithumbup
By:
Dec 07,2015
0 people found
this helpful
We bought a house with the help of Oliver Greenhalgh from KFH. He is very helpful and responsive to enquires - we really thank him for introducing us this house and facilitating the deal. We would recommend using his service!...
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Was this helpful? Yes
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
We received a fantastic service from the whole team at KFH - but in particular Keith Elder who found us a buyer extremely quickly. Keith was always very prompt in returning my calls and emails and I can't fault the service we received. We wouldn't hesitate to use their office again in the future....
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
56 14 182 66 46 10 25 8 17 45

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.

Firm rankings



Balham
124 Balham High Road, London SW12 9AA
(5)
Battersea
108 Northcote Road, London SW11 6QP
(1)
Battersea Park
242 Battersea Bridge Road, London SW11 3AA
(0)
show all branches (64)
battersea-park
242 Battersea Park Road, London SW11 3BP
(0)
Bayswater
23 Leinster Terrace, London W2 3ET
(0)
Beckenham
Albemarle House, Albemarle Road, Beckenham BR3 5HZ
(13)
Belsize Park
38 Englands Lane, London NW3 4UE
(24)
Blackheath
25-27 Montpelier Vale, London SE3 0TJ
(6)
Brockley
322 Brockley Road, London SE4 2BT
(0)
Bromley
1 High Street, Bromley BR1 1LF
(4)
Canada Water
Montreal House, Surrey Quays Road, London SE16 7AQ
(45)
Catford
133 Rushey Green, London SE6 4AA
(6)
Chislehurst
57 High Street, Chislehurst BR7 5AF
(1)
Chiswick
64 Turnham Green Terrace, London W4 1QN
(3)
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44 Abbeville Road, London SW4 9NF
(0)
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30 The Pavement, London SW4 0JE
(0)
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36-37 Topsfield Parade, London N8 8PT
(4)
Crouchend
24 Broadway Parade, London N8 9DE
(8)
Crystal Palace
15-17 Westow Hill, London SE19 1TQ
(46)
Dulwich Village
39 Dulwich Village, London SE21 7BN
(1)
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7 Central Buildings, London W5 2NT
(0)
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517-519 Garratt Lane, London SW18 4SW
(2)
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107-109 Lordship Lane, London SE22 8HU
(3)
Forest Hill
7a Dartmouth Road, London SE23 3HN
(1)
Fulham
29 Effie Road, London SW6 1EN
(9)
Hammersmith
180 King Street, London W6 0RA
(19)
Hayes
4 Station Buildings, Bromley BR2 7EN
(1)
Highgate
58 Highgate High Street, London N6 5HX
(18)
Islington
298 Upper Street, London N1 2TU
(7)
Kennington
292-294 Kennington Road, London SE11 4LD
(12)
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55-59 Fife Road, Kingston upon Thames KT1 1SF
(1)
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1 Station Approach, London SE12 0AB
(3)
London
Station Building Station Coombe Lane, London SW20 0JY
(1)
London
163-165 Chiswick High Road, London W4 2DT
(0)
London
45 The Mall, London W5 3TJ
(1)
London
134 Shepherds Bush Road, London W6 7PB
(0)
Marylebone
235-237 Baker Street, London NW1 6XE
(1)
Muswell Hill
206 Muswell Hill Broadway, London N10 3SA
(54)
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767-769 High Road, London N12 8JY
(46)
Office 1
128 Holland Park Avenue, London W11 4UE
(1)
Office 10
55 Chislehurst Road , Bromley BR7 5NP
(0)
Office 20
10 Market Place, London NW11 6JG
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251 Brompton Road, London SW3 2EP
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Office 26
36 North Audley Street, London W1K 6ZJ
(0)
Office 27
1 Burnt Ash Lane, London SE12 0AA
(3)
Office 29
36 North Audley Street, London W1K 6ZJ
(0)
Office 31
161 High Street , Bromley BR6 0LW
(0)
office-50
50-52 Peckham Rye Peckham, London SE15 4JR
(4)
office-52
5 Compton Road, London SW197QA
(8)
office-53
334 Garratt Lane, Earlsfield, London SW18 4EL
(3)
office-55
517 - 519 Garratt Lane Earlsfield, London SW184SW
(0)
Peckham
48 Peckham Rye, London SE15 4JR
(1)
Putney Hill
1 Putney Hill, London SW15 6BA
(4)
Southfields
251 - 251b Wimbledon Park Road, London SW19 6NW
(2)
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83 Chase Side, London N14 5BU
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First Floor, 44-48 Borough High Street, London SE1 1XW
(3)
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41-47 Barrow Hill Road, London NW8 7AH
(4)
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1 Leigham Court Road, London SW16 2ND
(5)
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58-60 Tooting High Street, London SW17 0RN
(20)
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113 Rosendale Road, London SE21 8EZ
(1)
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199a West End Lane, London NW6 2LJ
(18)
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81-83 Lower Richmond Road, London SW15 1EU
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76 High Street, Bromley BR4 0NH
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49 Wimbledon Hill Road, London SW19 7QW
(9)

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