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    Emily Koruma
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    Laura Tresfon
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91 Wyeverne Road
Cathays,Cardiff
Gwynedd
CF24 4BG
02920 409999

 
Sep 15,2016
Minithumbdown
By:
Sep 15,2016
2 people found
this helpful
Kingston residential provided me with a property, which was covered in mould (which was going to be removed when I moved in, according to Kingstons).The cleaning I was provided with when moving in was redundant and upon moving in there was a slug and insect infestation. Kingston were slow to provide a service for this and I was forced to move out of the property due to this infestation and the fact that I did not actually have a key. No compensation was provided for this. Upon completing...
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Was this helpful? Yes
Aug 09,2016
Minithumbdown
By:
Aug 09,2016
2 people found
this helpful
Do not deal with this company. The property was dirty when the tenants moved in. The fire alarm was not linked and did not comply with HMO regulations, they only acknowledged this after it was reported to the housing officer. Loads of problems. Now one year on they are attempting to make deductions from the deposit and refusing to provide receipts to support these deductions. This is an absolutely awful company. Please if you read this and are considering using them, don't. They will lie to you...
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What agent could do to change your mind?
Poor
Comment on agent fees
Poor
Was this helpful? Yes
Aug 01,2016
Minithumbdown
By:
Aug 01,2016
3 people found
this helpful
Will never touch them again with a 10ft barge pole. To begin with, when picking the keys up for my home I was greeted wth the keys might work we haven't checked. To only understand that the keys were handed in, in the morning by the previous tenants. Kingstons them told me that even though I was paying full rent for a summer month, that I could move into my house but since no checks were made I'd have to move my things into one corner of the house and live out of a suitcase until they sent som...
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Was this helpful? Yes
Jul 28,2016
Minithumbdown
By:
Jul 28,2016
2 people found
this helpful
Kingstons have been awful from day one. When we went to move in they hadn't cleaned the property at all, and they tried to move one person into the lounge rather than their previously designated bedroom. They were rude when sending rent reminders even though we were never, not even once, late with rent. They gave us loads of trouble when viewing the property to rent for the following year, coming in all the time with or without warning, etc.They were awful at maintenance issues and now they are ...
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Was this helpful? Yes
By: Laura
Aug 18, 2016
View all comments (1)
we take all complaints very seriously and would have liked the opportunity to discuss the content of your review in person. However, as our company complaints procedure has not been followed correctly in this case, then I would like to draw your attention to the following points: the Kingstons website (www.kingstons.co.uk) as well as the tenant handbook (which works in conjunction with the tenancy agreement) details everything in respect of the handling and returning of your bond deposit. Kingst....
Nov 26,2015
Minithumbdown
By:
Nov 26,2015
4 people found
this helpful
I would highly recommend not going with Kingstons. Firstly, our house wasn't cleaned before we moved so we had to remove items left behind by the previous tenants and we had a huge back log of bin bags left by them too which eventually resulted in a mouse in our kitchen. We phoned Kingstons to sort this and when someone was sent out, to our dismay they had scattered mouse poison all across our kitchen counters. After a series of other problems, we had a knock on our front door during November ...
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Nov 24,2015
Minithumbdown
By:
Nov 24,2015
3 people found
this helpful
DO NOT CHOOSE THIS LETTING AGENCY. I moved into one of their properties in my third year of university. The property had many maintenance issues from the start of my tenancy, the biggest of which being that there had been a break in to the flat 5 months prior, where someone had busted a hole through our bathroom wall in order to enter the flat. Despite notifying Kingstons of the damage and the lack of security, they ignored all my emails and calls. I started dropping into their office every coup...
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Sep 28,2015
Minithumbdown
By:
Sep 28,2015
2 people found
this helpful
I am overall appalled by everything that I have experiences with Kingstons. In January 2014, we decided to move into a Kingston's residence that was in a good location and on first inspection was a really good looking property as it was well lived in by a couple of our friends. When signing the contract, we were told that the advised rent PCM was actually going to be £20 more than we had been lead to believe. We were told that the reason for this was that they were going to replace all t...
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What agent could do to change your mind?
adhere to the law and do their job. Don't make fake promises, don't lie and communicate with your customers.
Was this helpful? Yes
Jul 22,2015
Minithumbdown
By:
Jul 22,2015
3 people found
this helpful
STAY AWAY!!!! This was furnished student accommodation. We had many issues with the property and the staff at Kingstons. They appeared to think that we were to young to know anything about a property and belittled us whenever we told them of genuine problems. On viewing the property it appeared to be up to normal standard for student property in Cardiff. However, when moving into the property more issues were found. The house was left unclean with a thick layer of dirt everywhere, mould co...
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What agent could do to change your mind?
Their job.
Comment on agent fees
Ridiculous amount of money for little work
Was this helpful? Yes
Feb 01,2013
Minithumbdown
By:
Feb 01,2013
2 people found
this helpful
Paid the Deposit on behalf of my Student Son and his Girlfriend and after a whole year since they moved out have given up on getting the DPS Deposit back.The accounts department have in my opinion contrived a way to \'Retain\' the money and that\'s it. Deal with them at your own risk. And whatever they say to the contrary if you are persuaded by them feel free to give your money away...
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What agent could do to change your mind?
Son\'s deposit due to be refunded a year ago but missing a surrender of Tenancy Form which they only tell me now 1 year later was required. Well I don\'t keep those at home but Kingstons do,however they won\'t tell you.
Was this helpful? Yes
Dec 13,2012
Minithumbdown
By:
Dec 13,2012
2 people found
this helpful
Genuinely awful. They will try to screw you over at every opportunity. We were charged £240 for cleaning despite it being cleaner then when we arrived. Getting the bond back was a torturous affair with them not replying to emails, general lack of communication etc. The house didn\'t meet fire regulations when we moved in and took weeks to get fixed. Throughout our tenancy, they never corrected any of the other issues raised in the inventory. I would advise any tenants to avoid, Kingstons R...
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Agent Fees

The asking rent does not include letting fees. Depending on your circumstances and the property the following fees may apply:

When Booking a property our general administration fees are as follows: -

* Room in shared property = £100 + VAT

* 1 Bedroom = £160 + VAT

* 2 Bedroom = £250 + VAT

* 3 Bedroom Plus = £80 + VAT per Person

* Pet disclaimer fees/additional pet deposit -although the majority of clients are not accepting of a pet being present, some houses may accept pets with the condition of an additional pet deposit being paid, now this value is dependent on the property in question.

* Surrender of Tenancy Fee = £150 + VAT

* Check out Fee = £8.00 + VAT per person

Fees may be charged on a per property or per tenancy basis. Please call us to discuss our fees for this property in more detail.
Last updated at 2:53 PM 27/05/2015 by Laura Tresfon

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Emily Koruma - upload your photo Emily Koruma
1 reviews

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Laura Tresfon - upload your photo Laura Tresfon
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