King & Chasemore
3.2/5, 114 reviews
58% recommended
89% sales valuation accuracy
92% sales fee satisfaction
75% lettings valuation accuracy
44% lettings fee satisfaction
We pride ourselves in presentation and professionalism and to this end, it is our aim to provide our customers with the highest levels of service and commitment. show more We pride ourselves in presentation and professionalism and to this end, it is our aim to provide our customers with the highest levels of service and commitment.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 89% 92% £135,000 £660,000
Lettings 75% 44% £725 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 6 5 15 37 3 15 3 1 21
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Excellent service from Andrew , very professi......”

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Sep 10,2019
Minithumbup
By: 'brian bennett'
Sep 10,2019
0 people found
this helpful
Excellent service from Andrew , very professional + friendly. Very good communication & would recommend to anyone looking to let or buy from this company....
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“Awful...”

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Jun 06,2019
Minithumbdown
By: 'Graham Ross'
Jun 06,2019
3 people found
this helpful
We have trying to buy a property from King and chasemore for over a month. Since the beginning the service and quality received from them has been awful. Despite being allocated a sales person for the after offer side of the sale, they have been ...
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Comment on agent fees
No idea as I'm buying not selling
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“Positive all Round - Renting through King and Chasemore...”

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May 23,2019
Minithumbup
By: 'S Lownds'
May 23,2019
0 people found
this helpful
My partner and I started looking around for a flat to rent together and came across one which was perfect. I have to say, despite the fact they may charge a little extra, the service they provided was the best i've had. They were very ...
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Comment on agent fees
Agency fees were expensive but to be honest, most agencies are, and the fact they have provided me with excellent service and actually felt like I was communicating with human beings was worth it.
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“I would not touch them with a barge pole, appalling !...”

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Apr 19,2019
Minithumbdown
By: 'Kamar'
Apr 19,2019
1 people found
this helpful
From start to finish, pure disappointment and frustration. - 4 days to get the house online. I asked for Thursday, the house was released Friday after 4pm - Pictures were very amateur and didn't bring the best of my house. I am an amateur photographer and ...
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“Such a horrible experiment...”

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Apr 18,2019
Minithumbdown
By: 'Salem'
Apr 18,2019
1 people found
this helpful
Firstly, on signing the contract and being give the keys, at the beginning when we received the flat, it was dirty and dusty because of the flooring extension in the building and the kitchen floor was totally uneven, dips in places when you walk on ...
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“Never again...”

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Mar 12,2019
Minithumbdown
By: 'Jade'
Mar 12,2019
2 people found
this helpful
Me and my partner went to view a flat in Pagham, we were very excited and it was perfect as it was a zero deposit scheme and no admin fee's. On the flat viewing we spoke to a guy called Matthew. We told him that ...
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“Excellent Service...”

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Jan 23,2019
Minithumbup
By: 'Louise'
Jan 23,2019
2 people found
this helpful
We tried a well known online Estate Agent, and after six months had a couple of extremely low offers and very few viewings. So we decided to use a local Agent and chose King and Chasemore. Robert put together an excellent package for us and ...
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Comment on agent fees
Good. Very reasonable
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“Totally brilliant service...”

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Dec 13,2018
Minithumbup
By: 'Jane Hayward'
Dec 13,2018
0 people found
this helpful
Why did I choose King and Chasemore? Because the whole team - Stephen, Nathan and Matt all go that extra mile. Their business is not just about buying and selling houses it's also about the people involved in all their many negotiations.They cared about ...
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Comment on agent fees
Very competitive fee.
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“Delighted By Service...”

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Aug 11,2018
Minithumbup
By: 'Andy Armstrong'
Aug 11,2018
0 people found
this helpful
We are delighted by the service we have received from King & Chasemore. We viewed a property through the Storrington office and Robert Kelly the branch manager there put us in touch with Bruno Sandilands the manager of the Horley office. We had instructed Tepilo to ...
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Comment on agent fees
We were going to use an online agent because of the high street fees but we were so glad we used King & Chasemore because they were able to steady the ship when we had our property down valued by the surveyor.
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“Excellent customer service!...”

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May 08,2018
Minithumbup
By: 'Alan Springford'
May 08,2018
1 people found
this helpful
I would like to thank you Bruno for your very valued assistance in bringing this sale to completion. I have been so impressed with your approachability, professionalism and 'can do' attitude which is very refreshing and obviously achieves great results. I would encourage any potential ...
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Comment on agent fees
Not the cheapest in the area but worth every penny. They see the process through from listing to completion - attention to detail far supersedes other local agents and online competitors.
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“Absolutely hopeless!...”

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Apr 26,2018
Minithumbdown
By: 'H. Davies'
Apr 26,2018
3 people found
this helpful
A complete cockup of the full management of my flat. They sent me an invoice of an electrical company to be paid direct by me as agreed which I did. They deducted it from my rent as well as the estimate (twice) which they paid ...
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Comment on agent fees
Not justified considering the inexistant service and the problem is still unsolved.
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By: paula colbun
Jul 02, 2019
View all comments (2)
I totally agree with all aspects of the above review. They are very quick to take monies from landlords, and very slow to refund it. They often invoice twice for the same thing, and hold on to monies that they have no right to do. I would not recommend them either. ...

“Superb customer service...”

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Apr 13,2018
Minithumbup
By: 'Excellent service'
Apr 13,2018
0 people found
this helpful
I have dealt with both Wes and Sam over the last two years the service has always been extremely good they are both very professional easy to deal with and above all always look after my properties and I. Needless to say as my portfolio ...
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Comment on agent fees
Standard fees
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“We received an excellent service from K&C. They pitched ......”

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Nov 09,2017
Minithumbup
By: 'Karen & Glenn'
Nov 09,2017
0 people found
this helpful
We received an excellent service from K&C. They pitched our flat really well and lived up to the prediction that they would sell it within a week. They also offered the most competitive rate amongst all the local agents we invited to look at ...
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Comment on agent fees
Excellent.
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“Terrible customer service. Impossible to contact the agent that rented ......”

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Sep 21,2017
Minithumbdown
By: 'Lei'
Sep 21,2017
5 people found
this helpful
Terrible customer service. Impossible to contact the agent that rented the house to us after signing the contract, no answer to emails and no solution to even some (quite dangerous) problems with the house. If you are looking to rent a house I suggest you ...
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Comment on agent fees
Way too expensive for the little work they put into things
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“Great service and a very smooth hands on experience. Very ......”

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Aug 24,2017
Minithumbup
By: 'David'
Aug 24,2017
0 people found
this helpful
Great service and a very smooth hands on experience. Very rapid reply's to all communications. Definitely recommend!!! House sold in days!!...
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Comment on agent fees
competitive fees
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“We were involved with King and Chasemore indirectly as the ......”

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Aug 16,2017
Minithumbup
By: 'Craig and Karen'
Aug 16,2017
0 people found
this helpful
We were involved with King and Chasemore indirectly as the property we were buying was being marketed by them. We were very happy with the team there and they were always very polite and nothing was too much. They were very professional and always answered ...
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Comment on agent fees
cannot comment on fees
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“We recently completed on a very difficult sale and purchase ......”

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Jul 12,2017
Minithumbup
By: 'Verity'
Jul 12,2017
0 people found
this helpful
We recently completed on a very difficult sale and purchase with King and Chasemore Horley branch. Megan has been absolutley amazing throughout the process which has taken in total a year. She went above and beyond on several occasions and more importantly was always on ...
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“Shocking service. Wouldn't know the word customer service if it ......”

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Jul 03,2017
Minithumbdown
By: 'Paul w'
Jul 03,2017
5 people found
this helpful
Shocking service. Wouldn't know the word customer service if it slapped him in the face. Don't expect any response. Gave notice last week and still waiting for property to be taken offline. Over promised and just never even delivered let alone under delivered...
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“I found Cailey, professional and very organised, also very helpful ......”

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Jun 21,2017
Minithumbup
By: 'Dean'
Jun 21,2017
0 people found
this helpful
I found Cailey, professional and very organised, also very helpful and friendly, whilst ensuring my particular requirements and requests where met regarding the profile of the client. Cailey worked extremely hard to ensure my apartment was rented within a 7 day turnaround also ensuring all key ...
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Comment on agent fees
The agent fees are acceptable and inline with key competitors.
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“If I could give 0 stars I would. I had my ......”

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Apr 25,2017
Minithumbdown
By: 'Bex'
Apr 25,2017
5 people found
this helpful
If I could give 0 stars I would. I had my time & money wasted by a vendor who will not sell, I was the 3rd buyer to have been in this situation. I've now pulled out and they've put it back on the market again. The ...
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By: Bruno Sandilands
May 08, 2018
View all comments (1)
Dear Bex, Thank you for taking the time to review King & Chasemore Horley. I am so sorry to read of your previous experience with King & Chasemore Horley. I have taken over the day to day running of the branch in January 2018 and pride myself in customer service and being straight forward, honest and reliable. I can't speak for my previous colleagues and I can't speak on behalf of the seller either all I can do is apologise to you and say that you are welcome to pop into the office at anytime to ...

“I can't thank Sammy at King & Chasemore Worthing enough for ......”

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Apr 22,2017
Minithumbup
By: 'Danielle'
Apr 22,2017
0 people found
this helpful
I can't thank Sammy at King & Chasemore Worthing enough for everything she did for us. From the moment we put an offer in on our property to the day we completed she was an absolute star. Sammy was easy to contact, kept us updated non ...
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“UNPROFESSIONAL SERVICE AND INCORRECT ADVICE provided by Elia Magar, Letting ......”

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Apr 16,2017
Minithumbdown
By: 'Nathalia Suarez'
Apr 16,2017
4 people found
this helpful
UNPROFESSIONAL SERVICE AND INCORRECT ADVICE provided by Elia Magar, Letting Agent Negotiator at King & Chasemore Brighton Branch- 52 Nolfork Square. We have applied for renting a property at 67 Kingsmere in Preston Park through this Letting Agent. Before paying the holding deposit, we have asked the Letting ...
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Comment on agent fees
EXTREMELY HIGH AGENT'S FEES!!!!, KING & CHASEMORE ONE OF THE ESTATE AGENTS WITH MORE EXPENSIVE FEES IN THE MARKET.
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“DO NOT RENT from these people our property is full ......”

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Mar 21,2017
Minithumbdown
By: 'Annoyed'
Mar 21,2017
3 people found
this helpful
DO NOT RENT from these people our property is full of damp and mould which they knew about but just painted over it , we are the 3rd family to move out in 2 years because of this and we actually asked before we decided to rent ...
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Comment on agent fees
Bad
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“Appalling letting service from start to finish which included lying ......”

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Jan 09,2017
Minithumbdown
By: 'Sloth'
Jan 09,2017
8 people found
this helpful
Appalling letting service from start to finish which included lying say the landlord required tenants at an earlier date when in fact the landlord did not and was happy to wait, the estate agents set up utility bills in tenants name with Spark energy without ...
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Comment on agent fees
Neither good or bad,
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“Cherelle and the rest of the team in branch were ......”

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Dec 13,2016
Minithumbup
By: 'GG'
Dec 13,2016
0 people found
this helpful
Cherelle and the rest of the team in branch were amazing throughout. The day we first viewed the property Cherelle was very knowledgable and could answer all our questions. She was in constant contact throughout the process and always quick to reply to our questions. ...
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“DO NOT LET YOUR PROPERTY THROUGH KING AND CHASEMORE!! I ......”

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Dec 09,2016
Minithumbdown
By: 'Conned_and_OutofPOcket_'
Dec 09,2016
8 people found
this helpful
DO NOT LET YOUR PROPERTY THROUGH KING AND CHASEMORE!! I CAN'T SHOUT IT LOUDLY ENOUGH! One star as can't leave no stars - really these agents deserve NO STARS They will cause you nothing but heartache and loss of money. The staff are complete incompetents ...
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Comment on agent fees
Don't give them any of your money! Find another agent - probably a smaller one. One that doesn't lie to you, call out contractors that you haven't asked for and then expect you to pay their exorbitant fees without any consultation… I could go on for hours. Don't go there - take it from someone who has had to deal with a shedload of Sh1t for the last 6 months!!
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“recently completed on my property sale with King and Chasemore ......”

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Dec 05,2016
Minithumbup
By: 'Seller'
Dec 05,2016
0 people found
this helpful
recently completed on my property sale with King and Chasemore Worthing which has been going on for several months now and was kept updated through out the whole process by Mark and Sammi. Always friendly, genuine advice and really listened to me and what I ...
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Comment on agent fees
Reasonable
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“What a fantastic team right the way from beginning to ......”

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Dec 01,2016
Minithumbup
By: 'sue dumbrill'
Dec 01,2016
0 people found
this helpful
What a fantastic team right the way from beginning to end they we're all fantastic very professional . They were a pleasure nothing was too much trouble...
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“I would advise anyone thinking of renting through this agent ......”

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Oct 30,2016
Minithumbdown
By: 'Jane wallis'
Oct 30,2016
2 people found
this helpful
I would advise anyone thinking of renting through this agent NOT TO. I am the landlord and paying for Their full management package of my home, which is not worth it. I have been caused stress through their lack of communication and lies. I still ...
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Comment on agent fees
That's not in dispute. Whatever I pay them they do not deserve it. I should have managed it myself.
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“Right from initial consultation with Daniel, we felt confident that ......”

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Oct 05,2016
Minithumbup
By: 'David Saxby'
Oct 05,2016
0 people found
this helpful
Right from initial consultation with Daniel, we felt confident that we had the right team to sell our property. Although we didn't buy through King and Chasemore, we felt that we were supported all along the way, through ups and downs. Communication was excellent and ...
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Comment on agent fees
Acceptable in line with others
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:57 AM 22/10/2015 by Daniel Ranson

Awards won by King & Chasemore

Individual Branch Awards

Storrington, RH20

Midhurst, GU29

Horsham, RH12

Horsham, RH12


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