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We pride ourselves in presentation and professionalism and to this end, it is our aim to provide our customers with the highest levels of service and commitment.
Dec 09,2016
Minithumbdown
By:
Dec 09,2016
0 people found
this helpful
DO NOT LET YOUR PROPERTY THROUGH KING AND CHASEMORE!! I CAN'T SHOUT IT LOUDLY ENOUGH! One star as can't leave no stars - really these agents deserve NO STARS They will cause you nothing but heartache and loss of money. The staff are complete incompetents as well as rude, ignorant, useless. they are there for the tenants not the landlords and as many other landlords have said in reviews onhere, you would be so much better off just managing your property yourselves. Do not give them your ...
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Comment on agent fees
Don't give them any of your money! Find another agent - probably a smaller one. One that doesn't lie to you, call out contractors that you haven't asked for and then expect you to pay their exorbitant fees without any consultationÒ€¦ I could go on for hours. Don't go there - take it from someone who has had to deal with a shedload of Sh1t for the last 6 months!!
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
recently completed on my property sale with King and Chasemore Worthing which has been going on for several months now and was kept updated through out the whole process by Mark and Sammi. Always friendly, genuine advice and really listened to me and what I wanted. Fantastic team I would highly recommend!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
What a fantastic team right the way from beginning to end they we're all fantastic very professional . They were a pleasure nothing was too much trouble...
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Oct 30,2016
Minithumbdown
By:
Oct 30,2016
0 people found
this helpful
I would advise anyone thinking of renting through this agent NOT TO. I am the landlord and paying for Their full management package of my home, which is not worth it. I have been caused stress through their lack of communication and lies. I still haven't got a contract from them and they work for the tenant and not the landlord. I was told the electrics were okay and then weeks later when the tenant has moved in I am told they need doing. This is not fair to me or the tenant as they will now ha...
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Comment on agent fees
That's not in dispute. Whatever I pay them they do not deserve it. I should have managed it myself.
Was this helpful? Yes
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
Right from initial consultation with Daniel, we felt confident that we had the right team to sell our property. Although we didn't buy through King and Chasemore, we felt that we were supported all along the way, through ups and downs. Communication was excellent and we feel Cherelle continually went above the call of duty to ensure the whole process went as smoothly as reasonably possible....
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Comment on agent fees
Acceptable in line with others
Was this helpful? Yes
Oct 03,2016
Minithumbdown
By:
Oct 03,2016
0 people found
this helpful
Very bad experience- after agreement to rent property and booked appointment to do the contracts, they gave the flat to someone else without even giving us any notice. We had to call them on the day to verify the appointment and they told us then....
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Comment on agent fees
BAD
Was this helpful? Yes
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
The whole selling experience went smoothly with the excellent support of the whole team at K & C. We have especially have had the pleasure of dealing with Cherelle mostly. Cherelle is most certainly an asset to King & Chasemore. She is both pleasant and professional, and a pleasure to deal with. Many thanks Peter & Margaret Dawson...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 26,2016
Minithumbdown
By:
Aug 26,2016
0 people found
this helpful
Dreadful ! 12 hours after signing up with them I changed my mind as I felt they had been too pushy, and over valued my property, but having already paid a deposit for some legal fees I requested my money back. However after numerous emails , and visits to the branch it was not forth coming. Eventually I had to dispute the transaction with my bank to get the refund. Appalling....
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Comment on agent fees
BAD, wanted 1.5% commission
Was this helpful? Yes
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
Very helpful service, kept us up to date regularly, as first time buyers made a very stressful time as stress free as possible....
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Was this helpful? Yes
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
Cailey is really professional and helpful. The all move was so smooth and every question we had an answer was quick. She is really good in her job....
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Comment on agent fees
Everything was really good.
Was this helpful? Yes
May 13,2016
Minithumbup
By:
May 13,2016
0 people found
this helpful
David (Branch Manager) at King & Chasmore kept in contact with me for a few years, each January would make a courtesy call to check my moving status. This year (2016) when David call I was actually on my way back from attending a viewing (some would say his call was fate). David was quick to attend my property to offer me a valuation. I received a very competitive valuation and % rate. No sooner had I signed on the bottom line David and his team had viewing lined up! David then handed me ...
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Comment on agent fees
Good
Was this helpful? Yes
May 05,2016
Minithumbup
By:
May 05,2016
0 people found
this helpful
Cailey Howard has been very helpful in advising on the rental pricing and finding the right tenants. She has kept us informed at all times and taken our requirements on board. Helene Guignol has also been very helpful showing tenants the properties, keeping us informed and liaison between prospective tenants and us....
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Comment on agent fees
Average for the area
Was this helpful? Yes
Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
From the first moment we met Helene she went out of her way to be helpful and accommodating. She showed us two properties the first of which we decided to rent and from that moment nothing was too much trouble for her. She answered our questions promptly and let us know if time was needed to provide an answer. She is respectful, always professional and has a most friendly personality. It has been a real pleasure to have had Helene as our agent and we would thoroughly recommend her to anyone see...
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Comment on agent fees
Rasonable
Was this helpful? Yes
Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
Georgina arranged the viewing for us at very short notice and was timely to the appointment. She has a lovely honest manner about her and we found her very friendly and happy to help with anything. We really wanted the house so between her and Emma they negotiated for us the price we wanted to pay the same day and we bought it very quickly! Georgina dealt with another couple of viewings which was no trouble and Emma dealt with the progress of the sale brilliantly. Very friendly helpful honest pe...
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Comment on agent fees
Didn't pay any as we were buying
Was this helpful? Yes
Apr 14,2016
Minithumbup
By:
Apr 14,2016
0 people found
this helpful
K&C quickly found a cash buyer offering a price I could accept without hesitation. Subsequently, I was impressed by K&C's proactive approach in successfully resolving problems that arose during the legal sale process, and with how they managed progress generally. I was informed of developments and updated without having to ask. Contact whether face to face or over the phone was always professional and pleasant....
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Comment on agent fees
Good.
Was this helpful? Yes
Apr 05,2016
Minithumbup
By:
Apr 05,2016
0 people found
this helpful
From day one, Jasmin was pleasant and helpful, making the process of buying my flat totally flawless. Even after completion she has remained available to help with minor issues. I can highly recommend King & Chasemore....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
King & Chasemore were a pro active agent, having booked me in a an early viewing I proceeded to offer a full asking price the next day. Unfortunately my offer was not accepted as the vendor was expecting an open day organised by King & Chasemore and felt it was in their interest to hold out for this in case there were offers exceeding asking price perhaps. Following the open day my offer was accepted following negotiation between King & Chasemore and the vendor. From this po...
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Comment on agent fees
Fees for purchasing are not applicable. The solicitors reccomended where expensive although I used another which I used previously so cannot comment for their service.
Was this helpful? Yes
Mar 24,2016
Minithumbup
By:
Mar 24,2016
0 people found
this helpful
Brilliant service from Harriett at King and Chasemore, always keeping me up dated on the purchase and very helpful throughout. Highly recommend !!...
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Mar 09,2016
Minithumbup
By:
Mar 09,2016
0 people found
this helpful
We used King & Chasemore to sell our home in Spierbridge Road, Storrington. We were extremely happy as our property was sold for the full asking price very quickly. We were particularly happy with Branch Manager * and Senior Negotiator**. We also used their mortgage consultant *** who was brilliant and put our minds as ease. Nothing was too much for King & Chasemore we really felt Bruno went the extra mile and visited us in person in to keep us updated and informed all the way through to...
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Comment on agent fees
Fees were higher than the other agents but we were happy to pay the extra as the service we received was second to none.
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
We bought a house being sold by king & chasemore. Ours was the move from hell as our first buyer failed to honour promises made and we were caught in the middle. Daniel and jasmin helped out in many ways when our first sale purchase collapsed. Our second attempt at buying the same house was only a little better but we did succeed. Estate agency is not easy as you have to be patient polite and push forwards to make things happen all in the same breath. King and Chasemore are very fair and pro...
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Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Our property was previously marketed with another agent who had not received any interest in six weeks. Cailey visited our property on 26th January providing a very confident professional attitude to renting the brand new property. This was followed through both a prospective tenant and ourselves were constantly liaised with to ensure that the property was let and all necessary paperwork completed in a timely manner. The new tenants moved in on the 8th February just two weeks later....
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Comment on agent fees
Excellent fees.
Was this helpful? Yes
Jan 29,2016
Minithumbdown
By:
Jan 29,2016
0 people found
this helpful
I am shocked with how unprofessional this company have been. No communication. My partner and I have had to continuously contact the office. They lack customer service and do not give complete details. Had 3 issues with tenancy fees when moving in. They added £145 in fees that were not explained on the first fee quote! Make sure you keep all paperwork as when we queried this we was told sometimes we do sometimes we don't. As a Landlord they are appalling. Maintenance issues to which my pa...
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What agent could do to change your mind?
Horrendous! Added fees expecting us to not see they had added them. Changed our moving date without our consent and wanted to charge us for changing the date!
Comment on agent fees
Horrendous! Added fees expecting us to not see they had added them. Changed our moving date without our consent and wanted to charge us for changing the date!
Was this helpful? Yes
Jan 12,2016
Minithumbdown
By:
Jan 12,2016
1 people found
this helpful
Absolutley appalling, My house was sold by another agent, they charged me half the price and sold it in 4 weeks, The supposed area manager is a tanned arrogant bully, i asked him to remove my property on several occassions as my buyers were panicking and he refused, its still in their window and on rightmove his behaviour is disgusting i would NEVER use or reccommend them to anyone, they charged me nearly £500 for pictures which i got free elsewhere and a 3% commission which i got elsewher...
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What agent could do to change your mind?
disgusting
Comment on agent fees
disgusting
Was this helpful? Yes
Jan 11,2016
Minithumbdown
By:
Jan 11,2016
0 people found
this helpful
Avoid. I replied to a "Mr & Mrs R are desperate to buy in your street" letter. I explained I was testing the water so wanted no marketing under any circumstances but I would accept viewing if someone was very keen. Many came but no Mr & Mrs R and some didn't even know the area (so much for "desperate to buy in your street"). I was assured there would be no photos, no marketing. Guess what? A photo of my property went in their window. Don't trust them....
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Was this helpful? Yes
Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
Used the agents whilst selling my fathers flat who as ill at the time of it going on the market - they were very helpful and kept a key to show buyers around - when my father passed away they made the selling process easier for me by only email contact for a time and helping me through what I needed to do. The only issue I had was with using the Solicitors they suggested, this was a bit of a nightmare with rude clerks -however every time I rang Bruno or his team they soon got on and dealt with ...
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Was this helpful? Yes
By: Bruno Sandilands
Dec 29, 2015
View all comments (1)
Dear Sarah, Thank you very much for your kind words and feedback regarding our service here at King & Chasemore and regarding our panelled conveyancers. Customer experience is very important to my team and we pride ourselves in offering award winning customer service. I have passed this feedback on to the company and will let you know the response we receive. Thank you so much for taking the time to let us know about the service you received - constructive critique will make us better. For ....
Dec 14,2015
Minithumbup
By:
Dec 14,2015
1 people found
this helpful
We cannot praise the staff of this branch enough. They were efficient, courteous and professional at all times. They made what was a very stressful time so much easier and did their utmost to take the stress away from us. I would highly recommend them. We also brought our new home through them ....
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Was this helpful? Yes
Dec 14,2015
Minithumbup
By:
Dec 14,2015
1 people found
this helpful
We cannot praise the staff of this branch enough. They were efficient, courteous and professional at all times. They made what was a very stressful time so much easier and did their utmost to take the stress away from us. I would highly recommend them. We also brought our new home through them ....
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Was this helpful? Yes
Dec 09,2015
Minithumbdown
By:
Dec 09,2015
1 people found
this helpful
We found the manager at this branch aggressive and threatening and quite patronising. Our solicitor had lots of trouble getting information from the vendors solicitor but we were threatened with losing the sale unless completion took place within a very short space of time. It turned out to be an empty threat. We would never consider selling anything through them in the future and only hope there's nothing we want to buy from them either....
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Was this helpful? Yes
Dec 08,2015
Minithumbup
By:
Dec 08,2015
0 people found
this helpful
My experience of King & Chasemore was a very positive one. In particular I found Rebecca Harrison informative, personable, proactive and enthusiastic. She took the trouble to understand our property requirements and hand-selected suitable properties for us to view. She kept us in touch when new properties were were coming on to the market and was always flexible with viewing times, especially outside of normal business hours. Above all I found that the personal touch I received was very welc...
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Was this helpful? Yes
Dec 05,2015
Minithumbup
By:
Dec 05,2015
0 people found
this helpful
I am ever so grateful to Cailey for her friendly and yet very professional approach. She managed to find tenants for my property a day after I completed which was pretty amazing as the house was undergoing a major refurbishment. Cailey was always there to help with advice and recommendations and communication was excellent. Thank you, Cailey!...
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Was this helpful? Yes

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Agent Fees

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Last updated at 11:57 AM 22/10/2015 by Daniel Ranson

Complaints Procedure

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Last updated at 11:57 AM 22/10/2015 by Daniel Ranson

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Branch
18 Station Road, Bognor Regis PO21 1QE
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232A Chichester Road, Bognor Regis PO21 5BA
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79 Felpham Road, Bognor Regis PO22 7PF
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52 Norfolk Square, Brighton BN1 2PA
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201 Preston Road, Brighton BN1 6SA
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49-50 Lewes Road, Brighton BN2 3HW
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57 North Street, Chichester PO19 1NB
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35 Cornfield Road, Eastbourne BN21 4QG
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13 Carfax, Horsham RH12 1AQ
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20 Church Road, Hove BN3 2FN
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10 South Street, Lancing BN15 8AG
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6 Surrey Street, Littlehampton BN17 5BG
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West Street, Midhurst GU29 9NQ
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29 High Street, Steyning BN44 3YE
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33 South Street, Worthing BN11 3AW
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Station Road Branch
The Estate Office, Crawley Down West Suss
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45 High Street, Crawley RH10 1BQ
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Chichester
57 North Street, Chichester PO19 1NB
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Goring-by-Sea Branch
329 Goring Road, Worthing BN12 4NX
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Horley
27 High Street, Horley RH6 7BH
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Horsham
Richmond House, 13 Carfax, Horsham RH12 1AQ
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Kemp Town Branch
6 St. Georges Road, Brighton BN2 1EB
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Littlehampton
6 Surrey Street, Littlehampton BN17 5BG
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Office 18
2-3 Churchill Court 112 The Street Rustington, Littlehampton BN16 3DU
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Office 3
34 Church Road, Burgess Hill RH15 9AE
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Office 6
The Estate Office Station Road Crawley Down West, Crawley RH10 4TE
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Office 7
The Old Courthouse 275 High Street, Dorking RH4 1YB
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office-23
2022 Gloucester Place, Brighton BN1 4AA
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Rottingdean Branch
43 High Street, Brighton BN2 7HE
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Saltdean
28 Longridge Avenue, Brighton BN2 8LJ
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Storrington Branch
30 High Street, Storrington RH20 4DU
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