King & Chasemore
3.2/5, 122 reviews
57% recommended
88% sales valuation accuracy
89% sales fee satisfaction
71% lettings valuation accuracy
43% lettings fee satisfaction
We pride ourselves in presentation and professionalism and to this end, it is our aim to provide our customers with the highest levels of service and commitment. show more We pride ourselves in presentation and professionalism and to this end, it is our aim to provide our customers with the highest levels of service and commitment.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 89% £32,500 £660,000
Lettings 71% 43% £725 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 8 5 15 38 4 17 4 1 21
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Extremely poor customer service. They do not ......”

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Sep 17,2020
Minithumbdown
By: 'Yousu07786165279f BAIG'
Sep 17,2020
0 people found
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Extremely poor customer service. They do not sort out anything whatsoever after they have made a serious mistake due to their sheer negligence and incompetence. I met their letting manager at one of our property which we were selling. However as our buyer loss their ...
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“Fantastic Service from Mel, Rebecca & Jessica have......”

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Aug 11,2020
Minithumbup
By: 'John O'Dor'
Aug 11,2020
0 people found
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Fantastic Service Mel, Rebecca & Jessica have provided us fantastic service for over 5 years. They assist closing the deal and always go the extra mile to ensure our tenants settle in quickly and smoothly...
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“NEVER USE THIS BUSINESS. TERRIBLE LETTING AGE......”

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Jun 25,2020
Minithumbdown
By: 'Kitt Wisker'
Jun 25,2020
0 people found
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NEVER USE THIS BUSINESS. TERRIBLE LETTING AGENT SERVICE, THEY SIMPLY WANT YOUR MONEY WHEN SOMETHING GOES WRONG THEY BLAME YOU, RECALLING STATEMENTS THEY HAVE MADE DOWN THE LINE AND CLIAMING THEM TO BE MY ISSUE ONLY, BEING WITH THEM HAS COSTME THOUSANDS OF POUNDS, DO ...
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“King and Chasemore - Saltdean...”

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Mar 04,2020
Minithumbup
By: 'Steven Killick'
Mar 04,2020
0 people found
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We recently bought a property in Saltdean for our Mum to move back near the family. The property was being sold through King & Chasemore (Longridge Avenue Saltdean) We had a really good experience with them. The communication was great all the way through the process, ...
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“Having had a number of agents out to value ou......”

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Jan 31,2020
Minithumbup
By: 'Mark Morgan'
Jan 31,2020
0 people found
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Having had a number of agents out to value our property , We decided on using King and Chasemore , as the selling agents due to Bruno Sandlands down to earth approach, his knowledge of the property market in Crawley . which resulted in a number of offers ...
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“Efficient and Great Customer Service...”

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Nov 15,2019
Minithumbup
By: 'Rahul_purshottam@msn.com'
Nov 15,2019
0 people found
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Crawley Kings and Chasemore were really efficient with their side of the process. Communication was key and also provided great level of customer service. Would definitely recommend their work....
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“not a very nice company very bad service ask......”

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Nov 13,2019
Minithumbdown
By: 'david mowat'
Nov 13,2019
1 people found
this helpful
not a very nice company very bad service asked three times for a customer withdrawal list when we took our property of the market we never received the list , so are now in a duel fee dispute the complaints procedure through parent company countrywide is ...
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“Worst estate agents ever. I was buying a flat......”

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Oct 28,2019
Minithumbdown
By: 'Nathan'
Oct 28,2019
0 people found
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Worst estate agents ever. I was buying a flat, through them, i was told one thing, and lied to about another! Still had to pay out to my solicitors! A complete mess, my offer was accepted, then a few days later, i get an email ...
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“Excellent service from Andrew , very professi......”

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Sep 10,2019
Minithumbup
By: 'brian bennett'
Sep 10,2019
0 people found
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Excellent service from Andrew , very professional + friendly. Very good communication & would recommend to anyone looking to let or buy from this company....
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“Awful...”

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Jun 06,2019
Minithumbdown
By: 'Graham Ross'
Jun 06,2019
5 people found
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We have trying to buy a property from King and chasemore for over a month. Since the beginning the service and quality received from them has been awful. Despite being allocated a sales person for the after offer side of the sale, they have been ...
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Comment on agent fees
No idea as I'm buying not selling
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“Positive all Round - Renting through King and Chasemore...”

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May 23,2019
Minithumbup
By: 'S Lownds'
May 23,2019
0 people found
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My partner and I started looking around for a flat to rent together and came across one which was perfect. I have to say, despite the fact they may charge a little extra, the service they provided was the best i've had. They were very ...
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Comment on agent fees
Agency fees were expensive but to be honest, most agencies are, and the fact they have provided me with excellent service and actually felt like I was communicating with human beings was worth it.
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“I would not touch them with a barge pole, appalling !...”

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Apr 19,2019
Minithumbdown
By: 'Kamar'
Apr 19,2019
2 people found
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From start to finish, pure disappointment and frustration. - 4 days to get the house online. I asked for Thursday, the house was released Friday after 4pm - Pictures were very amateur and didn't bring the best of my house. I am an amateur photographer and ...
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“Such a horrible experiment...”

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Apr 18,2019
Minithumbdown
By: 'Salem'
Apr 18,2019
1 people found
this helpful
Firstly, on signing the contract and being give the keys, at the beginning when we received the flat, it was dirty and dusty because of the flooring extension in the building and the kitchen floor was totally uneven, dips in places when you walk on ...
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“Never again...”

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Mar 12,2019
Minithumbdown
By: 'Jade'
Mar 12,2019
5 people found
this helpful
Me and my partner went to view a flat in Pagham, we were very excited and it was perfect as it was a zero deposit scheme and no admin fee's. On the flat viewing we spoke to a guy called Matthew. We told him that ...
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“Excellent Service...”

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Jan 23,2019
Minithumbup
By: 'Louise'
Jan 23,2019
2 people found
this helpful
We tried a well known online Estate Agent, and after six months had a couple of extremely low offers and very few viewings. So we decided to use a local Agent and chose King and Chasemore. Robert put together an excellent package for us and ...
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Comment on agent fees
Good. Very reasonable
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“Totally brilliant service...”

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Dec 13,2018
Minithumbup
By: 'Jane Hayward'
Dec 13,2018
0 people found
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Why did I choose King and Chasemore? Because the whole team - Stephen, Nathan and Matt all go that extra mile. Their business is not just about buying and selling houses it's also about the people involved in all their many negotiations.They cared about ...
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Comment on agent fees
Very competitive fee.
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“Delighted By Service...”

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Aug 11,2018
Minithumbup
By: 'Andy Armstrong'
Aug 11,2018
0 people found
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We are delighted by the service we have received from King & Chasemore. We viewed a property through the Storrington office and Robert Kelly the branch manager there put us in touch with Bruno Sandilands the manager of the Horley office. We had instructed Tepilo to ...
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Comment on agent fees
We were going to use an online agent because of the high street fees but we were so glad we used King & Chasemore because they were able to steady the ship when we had our property down valued by the surveyor.
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“Excellent customer service!...”

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May 08,2018
Minithumbup
By: 'Alan Springford'
May 08,2018
1 people found
this helpful
I would like to thank you Bruno for your very valued assistance in bringing this sale to completion. I have been so impressed with your approachability, professionalism and 'can do' attitude which is very refreshing and obviously achieves great results. I would encourage any potential ...
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Comment on agent fees
Not the cheapest in the area but worth every penny. They see the process through from listing to completion - attention to detail far supersedes other local agents and online competitors.
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“Absolutely hopeless!...”

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Apr 26,2018
Minithumbdown
By: 'H. Davies'
Apr 26,2018
3 people found
this helpful
A complete cockup of the full management of my flat. They sent me an invoice of an electrical company to be paid direct by me as agreed which I did. They deducted it from my rent as well as the estimate (twice) which they paid ...
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Comment on agent fees
Not justified considering the inexistant service and the problem is still unsolved.
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By: paula colbun
Jul 02, 2019
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I totally agree with all aspects of the above review. They are very quick to take monies from landlords, and very slow to refund it. They often invoice twice for the same thing, and hold on to monies that they have no right to do. I would not recommend them either. ...

“Superb customer service...”

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Apr 13,2018
Minithumbup
By: 'Excellent service'
Apr 13,2018
0 people found
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I have dealt with both Wes and Sam over the last two years the service has always been extremely good they are both very professional easy to deal with and above all always look after my properties and I. Needless to say as my portfolio ...
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Comment on agent fees
Standard fees
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“We received an excellent service from K&C. They pitched ......”

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Nov 09,2017
Minithumbup
By: 'Karen & Glenn'
Nov 09,2017
0 people found
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We received an excellent service from K&C. They pitched our flat really well and lived up to the prediction that they would sell it within a week. They also offered the most competitive rate amongst all the local agents we invited to look at ...
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Comment on agent fees
Excellent.
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“Terrible customer service. Impossible to contact the agent that rented ......”

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Sep 21,2017
Minithumbdown
By: 'Lei'
Sep 21,2017
6 people found
this helpful
Terrible customer service. Impossible to contact the agent that rented the house to us after signing the contract, no answer to emails and no solution to even some (quite dangerous) problems with the house. If you are looking to rent a house I suggest you ...
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Comment on agent fees
Way too expensive for the little work they put into things
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“Great service and a very smooth hands on experience. Very ......”

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Aug 24,2017
Minithumbup
By: 'David'
Aug 24,2017
0 people found
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Great service and a very smooth hands on experience. Very rapid reply's to all communications. Definitely recommend!!! House sold in days!!...
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Comment on agent fees
competitive fees
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“We were involved with King and Chasemore indirectly as the ......”

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Aug 16,2017
Minithumbup
By: 'Craig and Karen'
Aug 16,2017
0 people found
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We were involved with King and Chasemore indirectly as the property we were buying was being marketed by them. We were very happy with the team there and they were always very polite and nothing was too much. They were very professional and always answered ...
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Comment on agent fees
cannot comment on fees
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“We recently completed on a very difficult sale and purchase ......”

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Jul 12,2017
Minithumbup
By: 'Verity'
Jul 12,2017
0 people found
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We recently completed on a very difficult sale and purchase with King and Chasemore Horley branch. Megan has been absolutley amazing throughout the process which has taken in total a year. She went above and beyond on several occasions and more importantly was always on ...
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“Shocking service. Wouldn't know the word customer service if it ......”

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Jul 03,2017
Minithumbdown
By: 'Paul w'
Jul 03,2017
5 people found
this helpful
Shocking service. Wouldn't know the word customer service if it slapped him in the face. Don't expect any response. Gave notice last week and still waiting for property to be taken offline. Over promised and just never even delivered let alone under delivered...
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“I found Cailey, professional and very organised, also very helpful ......”

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Jun 21,2017
Minithumbup
By: 'Dean'
Jun 21,2017
0 people found
this helpful
I found Cailey, professional and very organised, also very helpful and friendly, whilst ensuring my particular requirements and requests where met regarding the profile of the client. Cailey worked extremely hard to ensure my apartment was rented within a 7 day turnaround also ensuring all key ...
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Comment on agent fees
The agent fees are acceptable and inline with key competitors.
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“If I could give 0 stars I would. I had my ......”

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Apr 25,2017
Minithumbdown
By: 'Bex'
Apr 25,2017
5 people found
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If I could give 0 stars I would. I had my time & money wasted by a vendor who will not sell, I was the 3rd buyer to have been in this situation. I've now pulled out and they've put it back on the market again. The ...
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By: Bruno Sandilands
May 08, 2018
View all comments (1)
Dear Bex, Thank you for taking the time to review King & Chasemore Horley. I am so sorry to read of your previous experience with King & Chasemore Horley. I have taken over the day to day running of the branch in January 2018 and pride myself in customer service and being straight forward, honest and reliable. I can't speak for my previous colleagues and I can't speak on behalf of the seller either all I can do is apologise to you and say that you are welcome to pop into the office at anytime to ...

“I can't thank Sammy at King & Chasemore Worthing enough for ......”

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Apr 22,2017
Minithumbup
By: 'Danielle'
Apr 22,2017
0 people found
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I can't thank Sammy at King & Chasemore Worthing enough for everything she did for us. From the moment we put an offer in on our property to the day we completed she was an absolute star. Sammy was easy to contact, kept us updated non ...
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“UNPROFESSIONAL SERVICE AND INCORRECT ADVICE provided by Elia Magar, Letting ......”

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Apr 16,2017
Minithumbdown
By: 'Nathalia Suarez'
Apr 16,2017
5 people found
this helpful
UNPROFESSIONAL SERVICE AND INCORRECT ADVICE provided by Elia Magar, Letting Agent Negotiator at King & Chasemore Brighton Branch- 52 Nolfork Square. We have applied for renting a property at 67 Kingsmere in Preston Park through this Letting Agent. Before paying the holding deposit, we have asked the Letting ...
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Comment on agent fees
EXTREMELY HIGH AGENT'S FEES!!!!, KING & CHASEMORE ONE OF THE ESTATE AGENTS WITH MORE EXPENSIVE FEES IN THE MARKET.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:57 AM 22/10/2015 by Daniel Ranson

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