86% sales valuation accuracy
89% sales fee satisfaction
71% lettings valuation accuracy
43% lettings fee satisfaction
We pride ourselves in presentation and professionalism and to this end, it is our aim to provide our customers with the highest levels of service and commitment.
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We pride ourselves in presentation and professionalism and to this end, it is our aim to provide our customers with the highest levels of service and commitment.
Latest Reviews
View all Reviews 126
20th Nov 2020
reviewed by 'Hannah'
21st Oct 2020
reviewed by 'Stuart'
19th Oct 2020
reviewed by 'James'
28th Sep 2020
reviewed by 'Neil'
17th Sep 2020
reviewed by 'Yousu07786165279f'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86% | 89% | £32,500 | £675,000 |
| Lettings | 71% | 43% | £725 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 8 | 5 | 15 | 39 | 4 | 17 | 5 | 1 | 23 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Latest Properties
No Properties
Nov 20,2020
Nov 20,2020
1
people found
this helpful
this helpful
Viewed 3 property’s with them and the lady who showed us around surely didn’t have a clue what she was doing.
She expected us to open doors and cupboards ourselves and didn’t offer to do it for us, seeming as we’re in ...
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Oct 21,2020
Oct 21,2020
0
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As a customer buying a house from them, they chased me continuously until completion, and implied I had chosen poor lawyers (the lawyers actually kept to their schedule). After this, they didn't reply to emails or phone calls when I needed their help. Not a ...
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Oct 19,2020
Oct 19,2020
0
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Warning . The mortgage advisor is corrupt . He tricked a foreign lady in rodmell ave to sign a document to sell at a lower price because he wants the property. She does not want to sell with them but wants to go to fox n son ...
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Sep 28,2020
Sep 28,2020
0
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I was impressed from the start with the enthusiasm that Sam showed towards selling my father's flat. His approach was professional and efficient and ultimately was able to sell the property, which had a niche appeal.
Issues raised by the difficult buyer were handled well ...
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Sep 17,2020
Sep 17,2020
0
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Extremely poor customer service. They do not sort out anything whatsoever after they have made a serious mistake due to their sheer negligence and incompetence. I met their letting manager at one of our property which we were selling. However as our buyer loss their ...
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Aug 11,2020
Aug 11,2020
0
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Fantastic Service
Mel, Rebecca & Jessica have provided us fantastic service for over 5 years. They assist closing the deal and always go the extra mile to ensure our tenants settle in quickly and smoothly...
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Jun 25,2020
Jun 25,2020
0
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NEVER USE THIS BUSINESS. TERRIBLE LETTING AGENT SERVICE, THEY SIMPLY WANT YOUR MONEY WHEN SOMETHING GOES WRONG THEY BLAME YOU, RECALLING STATEMENTS THEY HAVE MADE DOWN THE LINE AND CLIAMING THEM TO BE MY ISSUE ONLY, BEING WITH THEM HAS COSTME THOUSANDS OF POUNDS, DO ...
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Mar 04,2020
Mar 04,2020
0
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We recently bought a property in Saltdean for our Mum to move back near the family. The property was being sold through King & Chasemore (Longridge Avenue Saltdean) We had a really good experience with them. The communication was great all the way through the process, ...
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Jan 31,2020
Jan 31,2020
0
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Having had a number of agents out to value our property , We decided on using King and Chasemore , as the selling agents due to Bruno Sandlands down to earth approach, his knowledge of the property market in Crawley .
which resulted in a number of offers ...
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Nov 15,2019
Nov 15,2019
0
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Crawley Kings and Chasemore were really efficient with their side of the process. Communication was key and also provided great level of customer service. Would definitely recommend their work....
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Nov 13,2019
Nov 13,2019
1
people found
this helpful
this helpful
not a very nice company very bad service
asked three times for a customer withdrawal list when we took our property of the market
we never received the list , so are now in a duel fee dispute
the complaints procedure through parent company countrywide is ...
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Oct 28,2019
Oct 28,2019
0
people found
this helpful
this helpful
Worst estate agents ever. I was buying a flat, through them, i was told one thing, and lied to about another! Still had to pay out to my solicitors! A complete mess, my offer was accepted, then a few days later, i get an email ...
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Sep 10,2019
Sep 10,2019
0
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Excellent service from Andrew , very professional + friendly.
Very good communication & would recommend to anyone looking
to let or buy from this company....
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Jun 06,2019
Jun 06,2019
5
people found
this helpful
this helpful
We have trying to buy a property from King and chasemore for over a month. Since the beginning the service and quality received from them has been awful. Despite being allocated a sales person for the after offer side of the sale, they have been ...
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Comment on agent fees
No idea as I'm buying not selling
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May 23,2019
May 23,2019
0
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My partner and I started looking around for a flat to rent together and came across one which was perfect. I have to say, despite the fact they may charge a little extra, the service they provided was the best i've had.
They were very ...
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Comment on agent fees
Agency fees were expensive but to be honest, most agencies are, and the fact they have provided me with excellent service and actually felt like I was communicating with human beings was worth it.
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Apr 19,2019
Apr 19,2019
2
people found
this helpful
this helpful
From start to finish, pure disappointment and frustration.
- 4 days to get the house online. I asked for Thursday, the house was released Friday after 4pm
- Pictures were very amateur and didn't bring the best of my house. I am an amateur photographer and ...
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Apr 18,2019
Apr 18,2019
1
people found
this helpful
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Firstly, on signing the contract and being give the keys, at the beginning when we received the flat, it was dirty and dusty because of the flooring extension in the building and the kitchen floor was totally uneven, dips in places when you walk on ...
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Mar 12,2019
Mar 12,2019
5
people found
this helpful
this helpful
Me and my partner went to view a flat in Pagham, we were very excited and it was perfect as it was a zero deposit scheme and no admin fee's. On the flat viewing we spoke to a guy called Matthew. We told him that ...
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Jan 23,2019
Jan 23,2019
2
people found
this helpful
this helpful
We tried a well known online Estate Agent, and after six months had a couple of extremely low offers and very few viewings. So we decided to use a local Agent and chose King and Chasemore. Robert put together an excellent package for us and ...
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Comment on agent fees
Good. Very reasonable
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Dec 13,2018
Dec 13,2018
0
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Why did I choose King and Chasemore? Because the whole team - Stephen, Nathan and Matt all go that extra mile. Their business is not just about buying and selling houses it's also about the people involved in all their many negotiations.They cared about ...
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Comment on agent fees
Very competitive fee.
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Aug 11,2018
Aug 11,2018
0
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We are delighted by the service we have received from King & Chasemore.
We viewed a property through the Storrington office and Robert Kelly the branch manager there put us in touch with Bruno Sandilands the manager of the Horley office.
We had instructed Tepilo to ...
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Comment on agent fees
We were going to use an online agent because of the high street fees but we were so glad we used King & Chasemore because they were able to steady the ship when we had our property down valued by the surveyor.
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May 08,2018
May 08,2018
1
people found
this helpful
this helpful
I would like to thank you Bruno for your very valued assistance in bringing this sale to completion.
I have been so impressed with your approachability, professionalism and 'can do' attitude which is very refreshing and obviously achieves great results. I would encourage any potential ...
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Comment on agent fees
Not the cheapest in the area but worth every penny. They see the process through from listing to completion - attention to detail far supersedes other local agents and online competitors.
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Apr 26,2018
Apr 26,2018
3
people found
this helpful
this helpful
A complete cockup of the full management of my flat. They sent me an invoice of an electrical company to be paid direct by me as agreed which I did. They deducted it from my rent as well as the estimate (twice) which they paid ...
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Comment on agent fees
Not justified considering the inexistant service and the problem is still unsolved.
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Jul 02, 2019
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(2)
I totally agree with all aspects of the above review. They are very quick to take monies from landlords, and very slow to refund it. They often invoice twice for the same thing, and hold on to monies that they have no right to do. I would not recommend them either. ...
Apr 13,2018
Apr 13,2018
0
people found
this helpful
this helpful
I have dealt with both Wes and Sam over the last two years the service has always been extremely good they are both very professional easy to deal with and above all always look after my properties and I. Needless to say as my portfolio ...
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Comment on agent fees
Standard fees
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Nov 09,2017
Nov 09,2017
0
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We received an excellent service from K&C. They pitched our flat really well and lived up to the prediction that they would sell it within a week. They also offered the most competitive rate amongst all the local agents we invited to look at ...
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Comment on agent fees
Excellent.
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Sep 21,2017
Sep 21,2017
6
people found
this helpful
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Terrible customer service. Impossible to contact the agent that rented the house to us after signing the contract, no answer to emails and no solution to even some (quite dangerous) problems with the house.
If you are looking to rent a house I suggest you ...
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Comment on agent fees
Way too expensive for the little work they put into things
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Aug 24,2017
Aug 24,2017
0
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Great service and a very smooth hands on experience. Very rapid reply's to all communications. Definitely recommend!!! House sold in days!!...
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Comment on agent fees
competitive fees
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Aug 16,2017
Aug 16,2017
0
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We were involved with King and Chasemore indirectly as the property we were buying was being marketed by them. We were very happy with the team there and they were always very polite and nothing was too much. They were very professional and always answered ...
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Comment on agent fees
cannot comment on fees
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Jul 12,2017
Jul 12,2017
0
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We recently completed on a very difficult sale and purchase with King and Chasemore Horley branch.
Megan has been absolutley amazing throughout the process which has taken in total a year.
She went above and beyond on several occasions and more importantly was always on ...
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Jul 03,2017
Jul 03,2017
5
people found
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Shocking service. Wouldn't know the word customer service if it slapped him in the face.
Don't expect any response. Gave notice last week and still waiting for property to be taken offline.
Over promised and just never even delivered let alone under delivered...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:57 AM 22/10/2015 by Daniel Ranson
