Kilnstone Property is an Estate Agent based in Crawley, West Sussex. We specialise in Sales, Lettings, Investments, Maintenance, Commercial, Interior Design & Developments.

Suite 3, Stanley House,
Crawley
Sussex
RH10 9SE
01293 278312

 
Website not available Properties for sale
Properties for rent
Areas covered
  • RH10
  • rh11
  • rh17
  • rh12
  • rh14

NALS DPS TDS SAGEagent


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Last updated at 3:18 PM 09/02/2017 by J Limbachia

Complaints Procedure

As a firm licensed by the National Approved Letting Scheme, Kilnstone Property aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

? If you believe you have a grievance, please write in the first instance to J Limbachia at the address below: Standley House Kelvin Way Manor Royal RH10 9SE

? The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

? If you remain dissatisfied with the result of the internal investigation, please contact Kiran Singh who will review the complaint.

? Following the conclusion of our in-house review we will write to you with a final written statement.

? If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to The Property Ombudsman 55 Milford St Salisbury SP1 2BP 01722 333306
Last updated at 3:18 PM 09/02/2017 by J Limbachia

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