• Scott Jay
    Scott Jay
  • Jason Lee
    Jason Lee
  • Amber Miller
    Amber Miller
  • Chris Killgallon
    Chris Killgallon
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money b Read full description...

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
0203 697 7788

 


Properties for sale
Properties for rent
Jul 13,2015
Minithumbup
By:
Jul 13,2015
Featured Review
0 people found
this helpful
We originally brought our house from keystones and couldn't believe how much Scott did for us. He was always updating us with information and was always available if a problem arose. Therefore when we came to selling our house we had no worries about using keystones as our estate agents. whilst selling our house we had Jason dealing with the process as well as Scott. Jason was new to keystones and I was so impressed at how well informed he was and 100 percent of the times I called he was always ...
read full review
Comment on agent fees
The house was advertised on rightmove the same day. The pictures were also amazing. All the hard work keystones put in and for 1% fees it's amazing.
Was this helpful? Yes
May 07,2015
Minithumbup
By:
May 07,2015
Featured Review
0 people found
this helpful
I first undertook the services of Keystones Property in March of 2014 when I needed to rent out my flat. Not a lover of agents at the time I was pleasantly surprised by the proffesionialism of the service provided. I used keystones tenant finding service and was very happy with the speed in which the property was let, the rent achieved and the thoroughness of the tenants checks. Scott is honest and straightforward and there are no pressure sales like 95% of agents. I again decided to use Key...
read full review
Comment on agent fees
Very competitive and thorough.
Was this helpful? Yes
Mar 08,2015
Minithumbup
By:
Mar 08,2015
Featured Review
0 people found
this helpful
I am a landlady and have been in business for the last five years , since my husband died .i was left a few properties , over the last few years i have met many agents . But i can honestly say Scott Jay is the best agent that i have known , He keep me informed on all matters ....He get,s the best workmen to do repairs at very reasonable prices , I know that i will not be ripped off ! He finds time to phone me personally and if i call the office he calls me back , My tenant is happy and that,s im...
read full review
Was this helpful? Yes
Nov 12,2015
Minithumbup
By:
Nov 12,2015
Featured Review
0 people found
this helpful
We contacted Keystones after being recommended them from a famil member.. Scott came to our property within a few days to take pictures and discuss the process. We had lots of block viewings within the first two weeks but something wasn't working so Scott agreed to come and take a few more pictures of the storage spaces and we slightly lowered the property price. Viewings were being booked in so fast we couldn't keep up so we gave a set of keys to Jason for viewings to go ahead whilst we were ...
read full review
Comment on agent fees
Very fair!
Was this helpful? Yes
May 27,2015
Minithumbup
By:
May 27,2015
Featured Review
0 people found
this helpful
I first encountered Keystones Property last year when I was selling my house in Valley Hill, Loughton. The agent who came round was Scott. He was the only agent who actually spoke to me properly; cared about my concerns and needs. I was happy to give them the business, the photos were of a high spec and the open day was controlled in a professional manner. We received a very high price for our property and the transaction was handled in a professional manner. We have since given Keystones Proper...
read full review
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
I found Keystones by chance one day browsing Rightmove and I am so glad I did. After searching daily for 6 months for a suitable flat to rent I had almost given up hope of finding anything. Amber and Chris have gone above and beyond in helping me find my new home. Both have always been available on the phone and via email. They have even rang me out of hours to update me on information. Lovely friendly letting agent whom I would recommend 100%. Both have been so incredibly helpful and knowledgea...
read full review
Comment on agent fees
I found the fees a little expensive compared to new agencies, especially those Internet based agencies which are £99, but the fees are around the same as other more established agencies. The property check in inventory is very cheap.
Was this helpful? Yes
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
I was very pleased with the agency and all the staff I dealt with. Really helpful and honest. I rented a property that they were managing and each time we had an issue, they have quickly and professionaly solved it. Most of all we were ecstatic that unlike most of estate agencies we felt that our interests were respected and protected. I am definitely going to recommend them to all in need of renting properties....
read full review
Comment on agent fees
Fair for the services offered.
Was this helpful? Yes
Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
Excellent Service. The property was sold quickly and at a good price. I would definitely recommend to family and friends....
read full review
Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
0 people found
this helpful
Couldn't recommended Keystones highly enough and in particular Scott Jay. We were looking to rent out our home and he made the process of finding suitable tenants a painless process. Keystones do all the leg work and he presented our home beautifully on right move. We will definitely be using them again. Highly recommended as both a letting and sales agency....
read full review
Comment on agent fees
Very reasonable fees, we were pleased.
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
Overall my experience with both Scott and Amber at Keystones property was fantastic. From viewing the property with Scott and then working through various correspondence with Amber. They were both professional and thorough which made my move practically seamless. I would not hesitate in in recommending this agent....
read full review
Comment on agent fees
Initially I thought they were a little high but as noted above, it was certainly worth it. Any queries I had at any point through the whole process were answered exceptionally quickly and again as noted before in a professional manner. I cannot fault this agent.
Was this helpful? Yes
Jun 30,2016
Minithumbup
By:
Jun 30,2016
0 people found
this helpful
I have found Keystones Property professional and efficient while dealing with queries and issues. They understand the need, cause and urgency of the concerns and requests, which I have raised with them, and were quick, to respond in order to get it resolve. Overall good customer service. Thanks...
read full review
Was this helpful? Yes
Jun 29,2016
Minithumbup
By:
Jun 29,2016
0 people found
this helpful
I have been using keystones for the last 2 years. They have always found me high quality tenants. And these tenants are still with me after 2 years. There approach is very professional and use them to advise me on refurbishments that will suit the rental marker....
read full review
Comment on agent fees
Fees is very reasonable
Was this helpful? Yes
Jun 07,2016
Minithumbup
By:
Jun 07,2016
0 people found
this helpful
Professional service, efficient, good communication and honest from the beginning to the end of the sale. The agents were lovely to deal with - friendly and professional at all times....
read full review
Was this helpful? Yes
Jun 02,2016
Minithumbup
By:
Jun 02,2016
0 people found
this helpful
Scott was always prompt and extremely helpful. He kep us informed all the time and we felt like he was personally involved. The viewing day was run efficiently and we had 5 good quality offers. From start to finish took just 2 months. fantastic....
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
I have just completed finding a new tenant for my rental property with Keystone properties and would highly recommend Scott, Chris , and Amber. They all go that extra length to answer your questions and keep you informed via email or phone every step of the way.In fact one of the things that did amaze me was 3 times i called they were obviously busy and could not answer the phone but i was impressed that they must have noted my number and immediately called back !!!! I will DEFINATELY be back wh...
read full review
Comment on agent fees
Excellent value for money !
Was this helpful? Yes
May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
All of the staff at Keystones have been really helpful in helping me let out my property. Hoping to build a long-term relationship with the team. Thankyou....
read full review
Comment on agent fees
OK
Was this helpful? Yes
May 13,2016
Minithumbup
By:
May 13,2016
0 people found
this helpful
Scott and his team were fantastic throughout the whole sale process, securing the best value for my property and keeping me updated at all times with any developments. Scott was always available on the phone to answer any questions. Scott also offered valuable advice and help during the purchase process which was invaluable. I would certainly recommend them to any one looking to buy or sell in the area....
read full review
Comment on agent fees
Very good value for money
Was this helpful? Yes
May 02,2016
Minithumbup
By:
May 02,2016
0 people found
this helpful
We have recently rented a flat through Keystones and have recieved an excellent service. From initially viewing the property through to moving in and sorting out any issues that have arose they have always been quick to help and respond. I recommend using Keystones if you are looking to rent a property and the service Keystones offer is far better than any other agents we have used previously....
read full review
Comment on agent fees
Agents fees are in line with other agents.
Was this helpful? Yes
Apr 30,2016
Minithumbup
By:
Apr 30,2016
0 people found
this helpful
5stars great team of people Scott and amber are alway quick returning email and and are happy to help with question we couldn't be more happier with the service that we receive from them...
read full review
Comment on agent fees
Worth every penny
Was this helpful? Yes
Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
I have had excellent service. Scott has been very attentive and always willing to help even on his days of. Everything has gone so smoothly with the help of Scott and Amber. Thank you very much guys you made my moving in as stress free as possible. I would definantly use Scott and Amber in the future....
read full review
Comment on agent fees
I was happy to pay the agent fees as they did everything and made my move very easy for me.
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
I have been happy with every stage of the lettings process. My Emails and telephone calls are always answered promptly....
read full review
Was this helpful? Yes
Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
Amber and Scoot were a pleasure to deal with from the fist initial first phone call through to signing the contact and moving into the property. There were a few teething problems with the house but Amber was quick to get a date for a contractor to attend. I would recommend Keystones to anyone that wants to let within the area and i would use their services again....
read full review
Comment on agent fees
Standard for the area.
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
The team were really helpful, always available to answer any questions and a friendly service - will definitely use again ! Thanks :)...
read full review
Was this helpful? Yes
Mar 02,2016
Minithumbup
By:
Mar 02,2016
0 people found
this helpful
Scott was helpful and professional, and offered useful, practical advice in all aspects of letting. He was good at understanding the kind of tenants that I was looking for, and delivered on that in a short time scale. Scott was very pleasant to deal with and kept me informed at all stages....
read full review
Comment on agent fees
good
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
1 people found
this helpful
My wife and I received a first class service from Scott, Jason and Amber at Keystones. During the whole process they provided support and care. Moving house is a stressful process but we are now in our new house and I can't thank Keystones enough. I will be recommending Keystones highly and will be confident of the same high level of service being applied....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2016
Minithumbup
By:
Feb 23,2016
0 people found
this helpful
Amber, Jason and Scott were truly exceptional in their service provided. Amber was my key contact and was friendly, professional and answered all my enquiries promptly and efficiently. I cannot fault them from the initial viewing - until the end they were very helpful - thanks Amber and guys! would highly recommend their service...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 18,2016
Minithumbup
By:
Feb 18,2016
0 people found
this helpful
Keystones are a great agent, very helpful, excellent communication kept us up to date with progress throughout the transaction,we would definitely recommend them, thanks guys...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 12,2016
Minithumbup
By:
Feb 12,2016
0 people found
this helpful
I recently accepted a job abroad at relatively short notice and needed an agent that could organise everything for me. Scott and the team at Keystones Property have been thoroughly professional and efficient from my first meeting with them. They organised an inventory, gas safety certificates, professional cleaning and a host of other services that enabled me to concentrate on other matters. Keystones organised an open day with a high level of attendance, vetted the attendees that expressed an i...
read full review
Was this helpful? Yes
By: Scott Jay
Feb 12, 2016
View all comments (1)
Wow, what a great review! Thank you Gareth, we really appreciate the feedback and happy to have you as a client on board!....
Jan 04,2016
Minithumbup
By:
Jan 04,2016
0 people found
this helpful
While I am already tenant in a property the property management was handed over to Keystones Property and they handled that hand over period very well. They are very nice and kind. The agents have high level communication skills and they do what they promise. They build up confidence with their customers. They are also very transparent with their processes. They are surely recommended....
read full review
Was this helpful? Yes
Dec 16,2015
Minithumbup
By:
Dec 16,2015
0 people found
this helpful
I encountered Keystones through a friend of mine, he recommended them to me as a I had bought my first buy to let property and didn't really know what I was doing. I initially spoke to Scott who instantly put me at ease, explained everything to me clearly and precisely. It has been 7 months so far and had no issues. They are extremely efficient when it comes to repairs and maintenance, I receive my rent on the same date each month. Amber in their management department is on the ball keeping me i...
read full review
Was this helpful? Yes
Dec 16,2015
Minithumbup
By:
Dec 16,2015
0 people found
this helpful
We use Keystones to find tenants for our rented properties. We have used them around 6 times in the last few years. They are very professional in everything they do, and are always ready to help if there are any problems. They deal with the tenants firstly then pass them to us to make sure we are happy. They know what type of tenants we require and do not waste our time with unsuitable tenants. We dealt with Scott at first, then mainly with Jason and Amber who were both very friendly and approac...
read full review
Was this helpful? Yes
Nov 07,2015
Minithumbup
By:
Nov 07,2015
0 people found
this helpful
We went to a viewing with Keystones and despite there being several people also viewing we felt that Scott was approachable and able to answer most of our questions about the property. When going through the holding process Amber was dedicated to promoting our request to rent the property from the landlord. Once the request had been put forward both Scott and Amber were on hand to answer any further queries and put through the references and credit checks promptly making sure that we were involv...
read full review
Comment on agent fees
These were the highest fees we have had to pay, and we have rented in central London!
Was this helpful? Yes
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
Keystones property has provided an excellent service throughout purchasing a property I would like to thank Jason and Scott for assisting, they have kept me up to date on daily basis in regards of purchasing the property I wanted. All funds and contracts went through without any problems. Once again I would like to thanks key-stones for their effort and time....
read full review
Was this helpful? Yes
Oct 29,2015
Minithumbup
By:
Oct 29,2015
0 people found
this helpful
Excellent advice in marketing property sale and administration of Open Day which generated a lot of interest in the property an excellent sale price and numerous prospective purchasers. In addition Keystones provided a great and rapid service in analysing the prospective purchasers which facilitated a rapid sale of the property. What I really liked was that Keystones communication was first class and I was constantly updated of status - this is a refreshing change from my previous experience o...
read full review
Was this helpful? Yes
Oct 29,2015
Minithumbup
By:
Oct 29,2015
0 people found
this helpful
Kestones staff have been very professional from start to finish of the sale of my property. Great communication and consistent. Very good at meeting deadlines and providing advise in the whole ups and downs of selling. the staff provided a lot of their time and patience with all the important and some times silly questions. Made the process more easy. I would highly recommend Keystones. Thank you all so much....
read full review
Was this helpful? Yes
Areas covered
  • IG10
  • RM1
  • IG9
  • RM9
  • IG8
  • IG6
  • IG7
  • E17
  • E18
  • E10
  • RM5
  • RM7
  • RM6

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 0 14 0 11 0 5 0 1 0

Job vacancies

Please see a list of jobs available
Trainee Negotiator
Essex -
Trainee Sales & Lettings Negotiator Required

Agent Fees

No fees set.
Last updated at 12:19 PM 05/10/2016 by Scott Jay

Complaints Procedure

Please contact info@key-stones.co.uk or call 0203 697 7788 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavour to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 12:19 PM 05/10/2016 by Scott Jay
Scott Jay Scott Jay
Director
44 reviews

About Scott "Whatever the mind can concieve and believe, it can achieve." When started my own Estate and Lettings Agency in 2013 this was my motto. The business started with just myself, a phone, a few busines View full profile
Jason Lee Jason Lee
Business Development
12 reviews

About Jason Jason is an integral part of the Keystones Team, a great tech savvy guy with a smile on his face at all times ready to help when needed. Jason deals with a lot of Sales Progression, updates to the View full profile
Amber Miller Amber Miller
Head of Property Management
33 reviews

About Amber Amber is one of the longest serving members of the Keystones Team. She is Scott's sister and loves how the business is family run. Amber heads up the Property Management Team at Keystones and deals View full profile
Chris Killgallon Chris Killgallon
Sales and Lettings Manager
3 reviews

About Chris Christopher has had an extensive career within the residential property industry throughout Essex & London, starting his career in Havering and then progressing on to Central London and Canary Wharf. View full profile


Opening hours



Make an Enquiry