Keystones Property
4.9/5, 159 reviews
100% recommended
93% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
96% lettings fee satisfaction
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
Keystones Property - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £154,000 £570,000
Lettings 95% 96% £775 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
43 0 35 0 55 0 23 0 5 0
Areas covered
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA TPOS Sales TPOS Lettings TPOS DPS Property Redress Scheme

“The professionalism...”

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Nov 19,2019
Minithumbup
By: 'Narsing'
Nov 19,2019
0 people found
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The professionalism of getting the requirement until the position of flat made their service unique . Easy steps in reference flow and self understanding techniques of the web page made life easy for customers. I strongly recommend this property. Thanks for making my flat renting out!!...
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“5 Stars Not Enough ⭐⭐⭐⭐⭐...”

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Nov 19,2019
Minithumbup
By: 'Mr Zafar Belim'
Nov 19,2019
0 people found
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Jay has been excellent. 5 stars is not enough. Best agency I have been to. Looking forward to spending a long time in my new property. Melissa and Scott were very informative but special thanks to Jay who went above and beyond to get everything ready ...
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“We sold my mother's property through Keystone......”

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Nov 18,2019
Minithumbup
Scott
Ross
By: 'Glenis Bibby'
Nov 18,2019
0 people found
this helpful
We sold my mother's property through Keystones and would not hesitate in recommending them. Although our sale should have been straightforward, (cash buyer & my mother now living with us, so no onward chain) there were many hitches along the way. Keystones kept us informed & were ...
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“Great Service - Thank You Guys...”

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Nov 16,2019
Minithumbup
Jay
By: 'Mustafa Mehmed'
Nov 16,2019
0 people found
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I have rented a property through Keystones Property. Very fast and efficient. Got me moved in to the property in 4 days. They introduced me to the whole team and the property managers are very friendly. Big thank you to Jay who made the process quick ...
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“I can highly recommend keystone property, es......”

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Oct 16,2019
Minithumbup
Jay
By: 'Karolina'
Oct 16,2019
0 people found
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I can highly recommend keystone property, especially Jay as a agent with Great customer service , communication and prices, as a tenants we had many question with very quick response from Jay ....
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“Thank you...”

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Oct 14,2019
Minithumbup
Jay
By: 'Roland Ionas'
Oct 14,2019
1 people found
this helpful
I would like to recommend Keystones Property they done a great job and quick job.They are really helpful.I wanna thank you for Jay, he was really helpful to find our new home.Thanks a lot....
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“Extremely pleased with the service received b......”

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Oct 05,2019
Minithumbup
Jay
By: 'Allen Hales'
Oct 05,2019
0 people found
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Extremely pleased with the service received by Keystones. I had most of my contact with Jay who was extremely professional and easy to communicate with. As a new landlord I had many questions but nothing was too much for them and I received a lot ...
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“I put my property on the market with Keystone......”

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Oct 02,2019
Minithumbup
Ross
Jay
By: 'Maureen Ayres'
Oct 02,2019
0 people found
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I put my property on the market with Keystones and although I decided not to sell for the time being. I received excellent customer service from Ross who came to value the property and put it on the market to Jay and Will who were ...
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“Good, professional service...”

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Sep 25,2019
Minithumbup
Jay
By: 'Ganesh Nair'
Sep 25,2019
0 people found
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I would recommend Keystones, especially Jay Leonce. Jay was very professional, helpful and polite, and would promptly reply any of my queries or emails....
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“Caren May...”

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Sep 24,2019
Minithumbup
Ross
By: 'Caren May'
Sep 24,2019
0 people found
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Would recommend Ross and the team at keystones, was brilliant in the sale of my house.. Ross was great from start to finish. Thank you 😊...
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“Roxana...”

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Sep 23,2019
Minithumbup
Jay
By: 'Nistor Roxana'
Sep 23,2019
0 people found
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The best agency with the best people I can recommend with confidence. Especially Jay Leonce who looks after him is very polite, trustworthy, helpful and very good at what he does....
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“Thank you!...”

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Sep 20,2019
Minithumbup
By: 'Adriana'
Sep 20,2019
0 people found
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Thank you so much to all staff at Keystones, you are all very professional, friendly and helpful. Thanks to you, we found our home and we will recommend you to anyone interested. Well done and keep up the great job you're doing!...
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“Highly recommended...”

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Sep 19,2019
Minithumbup
By: 'Boryana Biserova'
Sep 19,2019
0 people found
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I would highly recommend Keysones. Especially Jay Leonce. Jay , thank you so much for being so professional, helpful and polite. We are so happy with your work....
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“Scott is very friendly and has great customer......”

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Sep 18,2019
Minithumbup
Scott
By: 'Holly Tagliamonti'
Sep 18,2019
0 people found
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Scott is very friendly and has great customer service. His knowledge and advise on renting our property was very helpful. Would highly recommend Scott & his team....
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“Jay is friendly and has great customer servic......”

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Sep 17,2019
Minithumbup
Jay
By: 'Holly Tagliamonti'
Sep 17,2019
0 people found
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Jay is friendly and has great customer service! He has made the process of buying our property painless and so straight forward! Thanks to Jay's recommendation & advise we are now purchasing our forever home! Thanks again Jay....
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“High recommendation...”

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Sep 17,2019
Minithumbup
Jay
By: 'Melody Fowler-Wright'
Sep 17,2019
0 people found
this helpful
I would highly recommend Keystones. Unlike a large chain estate agent they can offer you a personalised service, market-leading rates and a close-knit team who are committed to you and achieving the best outcome for you. Jay Leonce who was personable, professional and passionate about ...
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“Jay Leonce was help as.we are so happy with ......”

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Sep 15,2019
Minithumbup
Jay
By: 'Lucian vlad-sabie'
Sep 15,2019
0 people found
this helpful
Jay Leonce was help as.we are so happy with his work. Great service and great agency.thank you very much.we are happy with the house,great condition....
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“Great service...”

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Sep 15,2019
Minithumbup
Jay
By: 'Cintia szabo'
Sep 15,2019
0 people found
this helpful
Jay helped us a lot . We had a bit off issue with the time,but he did managed to get the keys in time for us . We are really happy with the service and with the house too. Great company and very good service . Thank ...
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“Excellent service., always felt I could call ......”

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Aug 21,2019
Minithumbup
Ross
Scott
By: 'Gina crown'
Aug 21,2019
0 people found
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Excellent service., always felt I could call for help and assistance throughout my house moving experience..the team constantly provided back up and support....
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“Excellent...”

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Aug 16,2019
Minithumbup
Ross
Scott
By: 'Doug'
Aug 16,2019
0 people found
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I recently sold my property with Keystones. The service I received especially from Ross was fantastic, we were kept fully informed and updated throughout the whole process. Over the period in which we were on the market we received 4 offers finally achieving a price well ...
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“My experience was amazing from start to finis......”

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Aug 15,2019
Minithumbup
Ross
By: 'Jag'
Aug 15,2019
1 people found
this helpful
My experience was amazing from start to finish, keystone and especially Ross the agent made the process as stress free as it could be and always kept me well informed. Many thanks!...
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“Very professional and also supportive and und......”

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Aug 13,2019
Minithumbup
Scott
Ross
By: 'Laura baker'
Aug 13,2019
1 people found
this helpful
Very professional and also supportive and understanding. Worked very hard to sell our house. Always kept us updated of what was going on. Could not fault all the staff very polite and well mannered....
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“very professional agency...”

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Aug 13,2019
Minithumbup
Scott
By: 'Diana Olah'
Aug 13,2019
1 people found
this helpful
Very happy with the service at Keystones! Communication was fast and efficient, we always felt looked after, thanks to Scott who was also super friendly and professional ! Can highly recommend this agency !...
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“Keystone property arranged a quick valuation ......”

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Aug 13,2019
Minithumbup
Ross
Jay
By: 'Sharon Flora'
Aug 13,2019
1 people found
this helpful
Keystone property arranged a quick valuation for our property, valuation procedure was explained well by the agent. The cost which we would have to pay for selling was easy to understand with a simple pricing structure. As soon as we instructed a contract was signed ...
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“Best service we could ever get, I’ve tried ......”

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Aug 13,2019
Minithumbup
Scott
Jay
By: 'Adam Gawlik'
Aug 13,2019
1 people found
this helpful
Best service we could ever get, I’ve tried few top agency for finding our new flat and I wasn’t to happy with. Keystones property really look after us from day one. Service they provided to us it was very professional and super quick. ...
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“Scott and the team at Keystones have always b......”

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Aug 09,2019
Minithumbup
Scott
By: 'Samantha Cairns'
Aug 09,2019
0 people found
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Scott and the team at Keystones have always been very helpful and successful finding me a tenant. They keep me updated from start to finish and happily answer any questions i have along the way...
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“Excellent...”

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Jun 13,2019
Minithumbup
Ross
Scott
By: 'Georgiana foskett'
Jun 13,2019
0 people found
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Ross has been very polite and helpful during the process of buying our second home , nothing is too much trouble for him...
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Comment on agent fees
I am buying so no fees are paid from myself
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“Accommodating and Motivated...”

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Jun 12,2019
Minithumbup
Scott
By: 'Tami'
Jun 12,2019
0 people found
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I inquired about a retroactive valuation on my property and Scott Jay responded immediately. He was pleasent to interact with as well as professional. I would use his services again and recommend him to others....
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Comment on agent fees
N/A
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“Great all-round experience...”

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Jun 07,2019
Minithumbup
Scott
Ross
By: 'Fiona Cramp'
Jun 07,2019
0 people found
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Key-Stones have really helped me find a buyer for my parents' house in Havering-atte-Bower. They are a smaller business which I like and I have felt very included at every step of the process. My main dealings were with Ross and Scott who have both ...
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Comment on agent fees
Fair
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“Excellent Customer Service throughout!...”

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Jun 05,2019
Minithumbup
Scott
Ross
By: 'Abby and Jordan'
Jun 05,2019
0 people found
this helpful
Keystones Ross, Scott and Jay were absolutely brilliant getting plenty of viewings through the door, always on hand if i needed to rearrange/reschedule and always happy to work around us as sellers. Scott was great assisting with the after sale care and again Ross ...
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Comment on agent fees
The agent fees were probably the cheapest in my area so was pleased with the fee.
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Staff picture Scott
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Staff picture Ross
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Staff picture Jay
(23)
Staff picture Melissa
(3)
Staff picture William
(1)
Staff picture Adil
(0)
Staff picture Karen
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact info@key-stones.co.uk or call 0203 697 7788 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavour to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

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