• Scott Jay
    Scott Jay
  • Chris Killgallon
    Chris Killgallon
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    Ross Clark
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your mon Read full description...

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
0203 697 7788

 
Website not available Properties for sale
Properties for rent
Nov 16,2017
Minithumbup
Scott Jay
Whole Team
By: 'matpaulfox'
Nov 16,2017
0 people found
this helpful
Scott, Chris and the team provided me with a 1st class service from the minute I walked in for an general enquiry right through to when the property sold only a couple of months later. I found Keystones genuine, honest, friendly and more than just a run of the mill agent. I would highly recommend them to anyone....
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Comment on agent fees
I found their fees to be reasonable and good. I choose them as they didnt offer a fixed web style fee. I wanted a personal service and not to pay an upfront fee then be put on the back burner.
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Nov 15,2017
Minithumbup
Chris Killgallon
By: 'JOHN'
Nov 15,2017
0 people found
this helpful
I WAS HAPPY WITH CHRIS FROM THE FIRST TIME I SPOKE TO HIM. HE GAVE ME SOUND ADVICE AND VERY HELPFULL IN GENERAL THROUGH THE WHOLE SALE PROCESS....
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Comment on agent fees
REASONABLE
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Nov 14,2017
Minithumbup
Whole Team
Chris Killgallon
By: 'B P'
Nov 14,2017
0 people found
this helpful
The Keystones team were great, they provided insight and helped more then other property agents have done in the past. Chris was exceptional in the level of assistance that he provided with our queries, ensured a speedy and smooth transaction. I would recommend them to others...
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Nov 08,2017
Minithumbup
Chris Killgallon
By: 'Shelby91'
Nov 08,2017
0 people found
this helpful
Keystones were very helpful and made the process of buying our first property less stressful. Chris answered any questions we had and got back to us as soon as he could with extra information on the property. Thank you again for your help....
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Nov 08,2017
Minithumbup
Chris Killgallon
Whole Team
By: 'BLimehouse'
Nov 08,2017
0 people found
this helpful
Chris and the team were really helpful with the sale of the house. It sold really quickly. Overall I am happy with the transaction and support given by Keystones. Fair Valuation given and achieved asking price....
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Comment on agent fees
Fees are 1%
Was this helpful? Yes
Nov 04,2017
Minithumbup
Chris Killgallon
By: 'Tony L'
Nov 04,2017
0 people found
this helpful
Chris was very helpful and energetic in his efforts to find us a buyer for 298B Lodge Lane. We had more viewings than any other agent managed to find. Chris sold the property inside 30 days after it had been on the market for six months....
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Comment on agent fees
The fees were less than other agents
Was this helpful? Yes
Sep 13,2017
Minithumbup
Scott Jay
Chris Killgallon
By: 'Claire Franklin'
Sep 13,2017
0 people found
this helpful
This is the 2nd time I have chosen to use Keystones and once again received an amazing service. I cannot recommend Keystones enough as a landlord, they are so efficient on finding great tenants quickly so you have no gaps in rental so financially I cannot thank them enough. I can feel confident with my choice of tenants as had the advice of keystones on who they thought would be the best fit and I didn't have to do a thing Scott and Chris Handled it all. Thank you once again for making it ha...
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Comment on agent fees
Agent fees are the best in the area I would only use Keystones
Was this helpful? Yes
Sep 13,2017
Minithumbup
Chris Killgallon
Scott Jay
By: 'Mets'
Sep 13,2017
0 people found
this helpful
Chris and Scott were both very friendly and easy to deal with. Chris was very knowledgeable at our first meeting and out of the four estate agents we met with, we decided to go with Keystones due to agent fees and personality. They brought in a steady stream of prospective buyers which was exactly what I was looking for. Even though Chris recommended a price to sell our house we wanted to go higher and Chris was willing to accommodate our expectations....
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Comment on agent fees
Agent fees was quite good at 0.5% of total selling cost of the property plus VAT and no other hidden costs.
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Sep 13,2017
Minithumbup
Chris Killgallon
By: 'Mr S White'
Sep 13,2017
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Keystones Property dealt with the sale of my own property and my mother in laws property. From start to finish Chris was on top of everything, he felt that the summer house and garage we had at bottoms of gardens where big selling features to which other local agents said "made no difference" these turned out to be the things that got us offers well over the asking price. Keystones managed the viewings at both properties perfectly and buyers we meet seemed to be bowled over by how help...
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Comment on agent fees
Worth every penny and pound
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Sep 03,2017
Minithumbup
Chris Killgallon
By: 'Sue P'
Sep 03,2017
0 people found
this helpful
I was very impressed with the service given by Keystones. My agent (Chris) was extremely helpful and I felt confident in his knowledge and experience. The way that he dealt with our buyers was amazing; he was firm but fair – to us both. It certainly made the whole process a lot less stressful knowing that Chris was available to assist and advise. A Big thank you to all Would recommend to all my family and friends...
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Comment on agent fees
Completely worth every penny Chris negotiated a great offer above the asking price so paid for themselves
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Sep 03,2017
Minithumbup
Chris Killgallon
Scott Jay
By: 'Lisa Mannes'
Sep 03,2017
0 people found
this helpful
Keystones took over the letting and managing of 2 of my properties as i was having issues with contact and updates from my current local agent. I was becoming disillusioned with being a landlord and was considering selling so spoke to keystones. After a great conversation with Chris & Scott they made me realize where my agent was going wrong and instilled a lot of confidence in my opinion to keep to keep renting. Since taking over the whole team have been so helpful and its been a great h...
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Comment on agent fees
Great fees for the service
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Jul 31,2017
Minithumbup
Chris Killgallon
By: 'A & N'
Jul 31,2017
0 people found
this helpful
We decided to sell our property with a local agent and were very pleased that we chose Keystones. Chris Killgallon was fantastic, he was very knowledgeable, helpful and professional. Nothing was too much trouble and we could always get in touch with him if we needed to ask any questions. We would definitely recommend Keystones....
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Comment on agent fees
Good
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Jul 31,2017
Minithumbup
Scott Jay
By: 'Matt C'
Jul 31,2017
0 people found
this helpful
The flat I viewed, through Keystones, I instantly loved. Scott Jay's professional and amiable manner reduced the stress that comes with moving. Any queries I've had have been handled promptly and succinctly. Now I'm living in a flat that I'm happy in....
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Comment on agent fees
The agents fees didn't seem excessive.
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Jul 31,2017
Minithumbup
Chris Killgallon
Scott Jay
By: 'L.Bhakar'
Jul 31,2017
0 people found
this helpful
A very proffessional service, all questions and calls were answered promptly and effectively. The staff are a credit to the business, fantastic customer service. I will be reccomending to friends and family....
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Comment on agent fees
Good fees, seem like standard fees charged at this time
Was this helpful? Yes
Jul 29,2017
Minithumbup
Scott Jay
By: 'Pam. H.'
Jul 29,2017
0 people found
this helpful
I would like to say that I found all the staff at the Collier Row Branch friendly, helpful and polite. I would especially like to mention Scott and Chris, they were very patient with me and kept me positive throughout the whole time. They showed respect for my property and were always on time to show viewings and would always be happy to chat and answer my concerns. I never felt I was just another client, the service felt personal and tailored to my needs....
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Comment on agent fees
I was fortunate enough to take the special introductory offer of 0.5% so it goes without saying I was very pleased with these fees.
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Jul 29,2017
Minithumbup
Chris Killgallon
Chris Killgallon
By: 'Jamie'
Jul 29,2017
0 people found
this helpful
Chris and the team at Keystones in collier row offered nothing but exceptional service. Chris always called back when away from the office and always got things done. We had a few problems along the way with solicitors etc and Chris resolved everything very quickly. i would without hesitation recommend Keystones to anyone thinking of buying or selling a property....
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Comment on agent fees
Good
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Jul 25,2017
Minithumbup
Whole Team
By: 'M J Nottage'
Jul 25,2017
0 people found
this helpful
If your looking for a company to handle your letting or sales this is the company for you I have used many different agents and can honestly say this is without a doubt the best firm I've used they are the whole package polite professional and very attentive to your requirements would not hesitate to recommend them very pleased with the level of service from them very courteous helpful from start to finish...
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Comment on agent fees
Good very reasonable
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Jul 22,2017
Minithumbup
Chris Killgallon
Scott Jay
By: 'Marielyne'
Jul 22,2017
0 people found
this helpful
If I could give six stars, I would. I am very pleased with the service I received from both Chris, Scott and their team. My sale and purchase transaction was not the easiest but the advice and support I received was fantastic. I have dealt with a lot of estate agents over the years and Keystones have been the most helpful. Having the accompanied viewings was a major plus for me too as it helped bridge a gap between you and potential buyers. I would definitely recommend this company and would l...
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Comment on agent fees
The fees charged were reasonable and good value for money.
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Jul 12,2017
Minithumbup
Chris Killgallon
Scott Jay
By: 'Steve Spain'
Jul 12,2017
0 people found
this helpful
Very happy with the team. I live abroad so gave keys and instructions to Scott to sell the property for a specific price. This was achieved with I believe no problems and the minimum of correspondence....
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Comment on agent fees
Fair, market price
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May 20,2017
Minithumbup
Scott Jay
Chris Killgallon
By: 'JS'
May 20,2017
0 people found
this helpful
My experience so far has been good. Scott and Chris have helped me To ensure that good tenants are placed in my property....
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Comment on agent fees
Good
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May 13,2017
Minithumbup
Chris Killgallon
By: 'Carly & Dan'
May 13,2017
0 people found
this helpful
We used Keystones for selling our property. They are extremely professional with fantastic communication skills. We found them very helpful, approachable and friendly. They always called you and you were never left without updates or feedback. The team managed the viewings and were passionate about selling our house. I would highly recommend anyone to use them....
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Comment on agent fees
The fees were very competitive in the local area
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Mar 24,2017
Minithumbup
Scott Jay
By: 'David'
Mar 24,2017
0 people found
this helpful
An absolute pleasure to deal with. Kept us in the loop the whole way. From putting our property on the market, right the way through to sale. Always returned calls, and if they were busy, they always returned a call shortly after....
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Comment on agent fees
Their fees were very competative
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Mar 20,2017
Minithumbup
Scott Jay
By: 'Arton'
Mar 20,2017
0 people found
this helpful
Best Estate Agent in Romford I hope to deal again with Mr Scott JAY in 2017 because he is hard worker and he found a very good family tenant for me ....
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Comment on agent fees
Good fees
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Mar 14,2017
Minithumbup
Chris Killgallon
By: 'Aron Stein'
Mar 14,2017
0 people found
this helpful
Since Chris arrived at Keystone the service I receive has been second to none . He has excellent management skills . He can negotiate on all levels . He offers me a comprehensive service which I am very happy with ....
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Comment on agent fees
you get what you pay for
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Mar 13,2017
Minithumbup
Whole Team
By: 'Debbie'
Mar 13,2017
0 people found
this helpful
I have nothing but praise for Keystones. They made removing a tenant and finding a new tenant very easy for me. I was kept informed of actions at all times and felt very safe in allowing their professional expertise deal with all situations....
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Comment on agent fees
Fees seem very reasonable to me for the work Keystones did and continue to do for me.
Was this helpful? Yes
Mar 13,2017
Minithumbup
Chris Killgallon
Scott Jay
By: 'R.jones'
Mar 13,2017
0 people found
this helpful
Scott & Chris just sold one my properties that they looked after for me and as always from start to finish they were professional, proactive and even managed to achieve over the asking price. During the sale they worked out all the issues with solicitors and the finance and offered a very personal service which Im used to, with their hard work and efficiency and great photos we had a tone of offers. I always use Keystones to manage my properties as they are always honest, upfront and look af...
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Comment on agent fees
100% worth every penny and reasonable
Was this helpful? Yes
Mar 13,2017
Minithumbup
Scott Jay
By: 'Gareth Williams'
Mar 13,2017
0 people found
this helpful
Scott and all the team at Keystones have been managing my property for over a year now. I initially moved abroad at short notice and Keystones were instrumental in ensuring that my property was rented out quickly and efficiently. Prospective tenants were found and selected very quickly and the team took care of everything on my behalf. Since the tenants occupied the property I have received regular comprehensive updates about the property and any minor issues that have arisen (repairs etc.) have...
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Comment on agent fees
Keystones fees are reasonable and any contractors they have employed on my behalf have been very competitive in price and excellent in quality.
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Feb 13,2017
Minithumbup
By: 'Donna'
Feb 13,2017
0 people found
this helpful
Scott manages my properties for me and has done an outstanding job. He speaks regularly, pays my rentals on time, with a short email and receipt. He is very understanding and knows his job well, and all the rules relating to rentals....
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Comment on agent fees
The fees are very reasonable
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Dec 11,2016
Minithumbup
Scott Jay
Whole Team
By: 'C & H'
Dec 11,2016
0 people found
this helpful
Thank you Scott and the team for making the recent sale of a house smooth and relatively trouble free. The team were professional, friendly and Scott was always available to offer advice or answer queries with what was not a particularly straight forward sale. Assistance was also given regarding a good solicitor to use and other related issues. Greatly appreciated. Carol...
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Comment on agent fees
Comparable fees with the local agencies
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Oct 12,2016
Minithumbup
Chris Killgallon
By: 'Jessiecar'
Oct 12,2016
0 people found
this helpful
I found Keystones by chance one day browsing Rightmove and I am so glad I did. After searching daily for 6 months for a suitable flat to rent I had almost given up hope of finding anything. Amber and Chris have gone above and beyond in helping me find my new home. Both have always been available on the phone and via email. They have even rang me out of hours to update me on information. Lovely friendly letting agent whom I would recommend 100%. Both have been so incredibly helpful and knowledgea...
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Comment on agent fees
I found the fees a little expensive compared to new agencies, especially those Internet based agencies which are £99, but the fees are around the same as other more established agencies. The property check in inventory is very cheap.
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Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • Essex
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9

NAEA TPOS DPS


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Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Complaints Procedure

Please contact info@key-stones.co.uk or call 0203 697 7788 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavour to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon
Scott Jay Scott Jay
Director
59 reviews

About Scott "Whatever the mind can concieve and believe, it can achieve." When started my own Estate and Lettings Agency in 2013 this was my motto. The business started with just myself, a phone, a few busines View full profile
Chris Killgallon Chris Killgallon
Sales and Lettings Manager
22 reviews

About Chris Christopher has had an extensive career within the residential property industry throughout Essex & London, starting his career in Havering and then progressing on to Central London and Canary Wharf. View full profile
Whole Team - upload your photo Whole Team
6 reviews

About Whole No description set View full profile
Ross Clark - no image available Ross Clark
Negotiator
0 reviews

About Ross No description set View full profile

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