• Scott Jay
    Scott Jay
  • Chris Killgallon
    Chris Killgallon
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    Whole Team
  • Ross Clark
    Ross Clark
  • Ross Downham
    Ross Downham
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your mon Read full description...
Keystones Property

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
0203 697 7788

Website not available

Properties for Sale
Properties to Rent

“ Fantastic Agent... ”

Apr 24,2018
Minithumbup
Scott Jay
By: 'Stewart Elman'
Apr 24,2018
0 people found
this helpful
I couldn't recommend Keystones highly enough. Professional, helpful, they go above and beyond. Let our flat out quickly and offered assistance every step of the way....
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Comment on agent fees
Excellent
Was this helpful? Yes

“ I just want to share my best experience regarding renting proprety, I have been very lucky to meet Scott and his professional staff. Strongly recomand... ”

Mar 17,2018
Minithumbup
Ross Downham
Scott Jay
By: 'Claudia Musina'
Mar 17,2018
0 people found
this helpful
The aggent was very professional, he explaind me everything very clear and also he show me all the house and the garden with patient. Thank you for my experience!...
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Was this helpful? Yes
Mar 09,2018
Minithumbup
Scott Jay
By: 'Mike Hurley'
Mar 09,2018
0 people found
this helpful
I rarely use Estate and Letting Agents, I usually would rather rent the property myself via Gumtree, however, I was cold called by Scott from Keystones and he managed to talk me round to renting my place for a reasonable fee. Since it was 3 weeks ...
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Comment on agent fees
Good very competative
Was this helpful? Yes
Mar 07,2018
Minithumbup
Ross Downham
By: 'MAC'
Mar 07,2018
0 people found
this helpful
A very good service was offered by Ross Downham. I was kept up to date through phone and email at all time....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 02,2018
Minithumbup
Chris Killgallon
Ross Clark
By: 'Sharon Griffiths'
Mar 02,2018
0 people found
this helpful
Words cannot describe how grateful I am to Keystones. Chris and Ross were so hard to sell my house which was proving extremely difficult. After being on with a Corporate Agent that went bust, I went to Keystones who had a total of 82 viewings and ...
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Comment on agent fees
Very good
Was this helpful? Yes
Jan 02,2018
Minithumbup
Scott Jay
By: 'Lenise'
Jan 02,2018
0 people found
this helpful
Exceptional!! From the moment we met Scott, he was extremely friendly, approachable and professional at the same time. His advice, expertise and helpfulness was more than we got from any other Agent we saw. It was an immediate ½es' for us. Fees were competitive, the ...
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Comment on agent fees
Fantastic
Was this helpful? Yes
Dec 27,2017
Minithumbup
Scott Jay
By: 'Olga'
Dec 27,2017
0 people found
this helpful
I have been letting my house through this agency and sold the same house in September 2017. Keystones were doing property management for me - to the excellent standard. Scott Jay was always available, all payments received on time, all necessary jobs arranged and done to ...
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Comment on agent fees
Reasonable, within market bracket and considering, that the team goes out of the way to help - excellent rates.
Was this helpful? Yes
Dec 18,2017
Minithumbup
By: 'Jane g'
Dec 18,2017
0 people found
this helpful
Keystones property delt with the sale of my mothers property and our property. From start to finish Chris was extremely helpful and we felt confident in his knowledge and experience. Nothing was ever to much trouble we could always get in touch with him if ...
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Comment on agent fees
Very reasonable fees, good value for money.
Was this helpful? Yes
Nov 16,2017
Minithumbup
Scott Jay
Whole Team
By: 'matpaulfox'
Nov 16,2017
0 people found
this helpful
Scott, Chris and the team provided me with a 1st class service from the minute I walked in for an general enquiry right through to when the property sold only a couple of months later. I found Keystones genuine, honest, friendly and more than just ...
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Comment on agent fees
I found their fees to be reasonable and good. I choose them as they didnt offer a fixed web style fee. I wanted a personal service and not to pay an upfront fee then be put on the back burner.
Was this helpful? Yes
Nov 15,2017
Minithumbup
Chris Killgallon
By: 'JOHN'
Nov 15,2017
0 people found
this helpful
I WAS HAPPY WITH CHRIS FROM THE FIRST TIME I SPOKE TO HIM. HE GAVE ME SOUND ADVICE AND VERY HELPFULL IN GENERAL THROUGH THE WHOLE SALE PROCESS....
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Comment on agent fees
REASONABLE
Was this helpful? Yes
Nov 14,2017
Minithumbup
Whole Team
Chris Killgallon
By: 'B P'
Nov 14,2017
0 people found
this helpful
The Keystones team were great, they provided insight and helped more then other property agents have done in the past. Chris was exceptional in the level of assistance that he provided with our queries, ensured a speedy and smooth transaction. I would recommend them to ...
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Was this helpful? Yes
Nov 08,2017
Minithumbup
Chris Killgallon
By: 'Shelby91'
Nov 08,2017
0 people found
this helpful
Keystones were very helpful and made the process of buying our first property less stressful. Chris answered any questions we had and got back to us as soon as he could with extra information on the property. Thank you again for your help....
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Was this helpful? Yes
Nov 08,2017
Minithumbup
Chris Killgallon
Whole Team
By: 'BLimehouse'
Nov 08,2017
0 people found
this helpful
Chris and the team were really helpful with the sale of the house. It sold really quickly. Overall I am happy with the transaction and support given by Keystones. Fair Valuation given and achieved asking price....
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Comment on agent fees
Fees are 1%
Was this helpful? Yes
Nov 04,2017
Minithumbup
Chris Killgallon
By: 'Tony L'
Nov 04,2017
0 people found
this helpful
Chris was very helpful and energetic in his efforts to find us a buyer for 298B Lodge Lane. We had more viewings than any other agent managed to find. Chris sold the property inside 30 days after it had been on the market for six months....
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Comment on agent fees
The fees were less than other agents
Was this helpful? Yes
Sep 13,2017
Minithumbup
Scott Jay
Chris Killgallon
By: 'Claire Franklin'
Sep 13,2017
0 people found
this helpful
This is the 2nd time I have chosen to use Keystones and once again received an amazing service. I cannot recommend Keystones enough as a landlord, they are so efficient on finding great tenants quickly so you have no gaps in rental so financially I ...
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Comment on agent fees
Agent fees are the best in the area I would only use Keystones
Was this helpful? Yes
Sep 13,2017
Minithumbup
Chris Killgallon
Scott Jay
By: 'Mets'
Sep 13,2017
0 people found
this helpful
Chris and Scott were both very friendly and easy to deal with. Chris was very knowledgeable at our first meeting and out of the four estate agents we met with, we decided to go with Keystones due to agent fees and personality. They brought in ...
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Comment on agent fees
Agent fees was quite good at 0.5% of total selling cost of the property plus VAT and no other hidden costs.
Was this helpful? Yes
Sep 13,2017
Minithumbup
Chris Killgallon
By: 'Mr S White'
Sep 13,2017
0 people found
this helpful
Keystones Property dealt with the sale of my own property and my mother in laws property. From start to finish Chris was on top of everything, he felt that the summer house and garage we had at bottoms of gardens where big selling features to ...
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Comment on agent fees
Worth every penny and pound
Was this helpful? Yes
Sep 03,2017
Minithumbup
Chris Killgallon
By: 'Sue P'
Sep 03,2017
0 people found
this helpful
I was very impressed with the service given by Keystones. My agent (Chris) was extremely helpful and I felt confident in his knowledge and experience. The way that he dealt with our buyers was amazing; he was firm but fair – to us both. It ...
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Comment on agent fees
Completely worth every penny Chris negotiated a great offer above the asking price so paid for themselves
Was this helpful? Yes
Sep 03,2017
Minithumbup
Chris Killgallon
Scott Jay
By: 'Lisa Mannes'
Sep 03,2017
0 people found
this helpful
Keystones took over the letting and managing of 2 of my properties as i was having issues with contact and updates from my current local agent. I was becoming disillusioned with being a landlord and was considering selling so spoke to keystones. After a great conversation ...
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Comment on agent fees
Great fees for the service
Was this helpful? Yes
Jul 31,2017
Minithumbup
Chris Killgallon
By: 'A & N'
Jul 31,2017
0 people found
this helpful
We decided to sell our property with a local agent and were very pleased that we chose Keystones. Chris Killgallon was fantastic, he was very knowledgeable, helpful and professional. Nothing was too much trouble and we could always get in touch with him if we ...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 31,2017
Minithumbup
Scott Jay
By: 'Matt C'
Jul 31,2017
0 people found
this helpful
The flat I viewed, through Keystones, I instantly loved. Scott Jay's professional and amiable manner reduced the stress that comes with moving. Any queries I've had have been handled promptly and succinctly. Now I'm living in a flat that I'm happy in....
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Comment on agent fees
The agents fees didn't seem excessive.
Was this helpful? Yes
Jul 31,2017
Minithumbup
Chris Killgallon
Scott Jay
By: 'L.Bhakar'
Jul 31,2017
0 people found
this helpful
A very proffessional service, all questions and calls were answered promptly and effectively. The staff are a credit to the business, fantastic customer service. I will be reccomending to friends and family....
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Comment on agent fees
Good fees, seem like standard fees charged at this time
Was this helpful? Yes
Jul 29,2017
Minithumbup
Scott Jay
By: 'Pam. H.'
Jul 29,2017
0 people found
this helpful
I would like to say that I found all the staff at the Collier Row Branch friendly, helpful and polite. I would especially like to mention Scott and Chris, they were very patient with me and kept me positive throughout the whole time. They showed ...
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Comment on agent fees
I was fortunate enough to take the special introductory offer of 0.5% so it goes without saying I was very pleased with these fees.
Was this helpful? Yes
Jul 29,2017
Minithumbup
Chris Killgallon
Chris Killgallon
By: 'Jamie'
Jul 29,2017
0 people found
this helpful
Chris and the team at Keystones in collier row offered nothing but exceptional service. Chris always called back when away from the office and always got things done. We had a few problems along the way with solicitors etc and Chris resolved everything very quickly. ...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 25,2017
Minithumbup
Whole Team
By: 'M J Nottage'
Jul 25,2017
0 people found
this helpful
If your looking for a company to handle your letting or sales this is the company for you I have used many different agents and can honestly say this is without a doubt the best firm I've used they are the whole package polite professional ...
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Comment on agent fees
Good very reasonable
Was this helpful? Yes
Jul 22,2017
Minithumbup
Chris Killgallon
Scott Jay
By: 'Marielyne'
Jul 22,2017
0 people found
this helpful
If I could give six stars, I would. I am very pleased with the service I received from both Chris, Scott and their team. My sale and purchase transaction was not the easiest but the advice and support I received was fantastic. I have dealt ...
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Comment on agent fees
The fees charged were reasonable and good value for money.
Was this helpful? Yes
Jul 12,2017
Minithumbup
Chris Killgallon
Scott Jay
By: 'Steve Spain'
Jul 12,2017
0 people found
this helpful
Very happy with the team. I live abroad so gave keys and instructions to Scott to sell the property for a specific price. This was achieved with I believe no problems and the minimum of correspondence....
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Comment on agent fees
Fair, market price
Was this helpful? Yes
May 20,2017
Minithumbup
Scott Jay
Chris Killgallon
By: 'JS'
May 20,2017
0 people found
this helpful
My experience so far has been good. Scott and Chris have helped me To ensure that good tenants are placed in my property....
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Comment on agent fees
Good
Was this helpful? Yes
May 13,2017
Minithumbup
Chris Killgallon
By: 'Carly & Dan'
May 13,2017
0 people found
this helpful
We used Keystones for selling our property. They are extremely professional with fantastic communication skills. We found them very helpful, approachable and friendly. They always called you and you were never left without updates or feedback. The team managed the viewings and were passionate about ...
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Comment on agent fees
The fees were very competitive in the local area
Was this helpful? Yes
Mar 24,2017
Minithumbup
Scott Jay
By: 'David'
Mar 24,2017
0 people found
this helpful
An absolute pleasure to deal with. Kept us in the loop the whole way. From putting our property on the market, right the way through to sale. Always returned calls, and if they were busy, they always returned a call shortly after....
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Comment on agent fees
Their fees were very competative
Was this helpful? Yes
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • Essex
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9

NAEA TPOS DPS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
34 0 17 0 30 0 8 0 1 0

Agent Fees

No fees set.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Complaints Procedure

Please contact info@key-stones.co.uk or call 0203 697 7788 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavour to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon
Scott Jay Scott Jay
Director
64 reviews

About Scott "Whatever the mind can concieve and believe, it can achieve." When started my own Estate and Lettings Agency in 2013 this was my motto. The business started with just myself, a phone, a few busines View full profile
Chris Killgallon Chris Killgallon
Sales and Lettings Manager
23 reviews

About Chris Christopher has had an extensive career within the residential property industry throughout Essex & London, starting his career in Havering and then progressing on to Central London and Canary Wharf. View full profile
Whole Team - upload your photo Whole Team
6 reviews

About Whole No description set View full profile
Ross Clark Ross Clark
Negotiator
1 reviews

About Ross No description set View full profile
Ross Downham Ross Downham
Negotiator
2 reviews

About Ross No description set View full profile

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