Keystones Property
5/5, 179 reviews
100% recommended
93% sales valuation accuracy
97% sales fee satisfaction
96% lettings valuation accuracy
97% lettings fee satisfaction
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
Keystones Property - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £154,000 £890,000
Lettings 96% 97% £775 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 0 40 0 59 0 27 0 5 0
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA TPOS Sales TPOS Lettings TPOS DPS Property Redress Scheme

“Key Stones is better then other estate agents......”

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Jan 25,2020
Minithumbup
William
By: 'Jatinder kainth'
Jan 25,2020
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Key Stones is better then other estate agents more easier to contact and Will our agent was professional and courteous helpful with information so yes would definitely recommend this Estate Agent...
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“A very professional, efficient and dedicated ......”

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Jan 23,2020
Minithumbup
Scott
Jay
By: 'Mathilde'
Jan 23,2020
0 people found
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A very professional, efficient and dedicated team/ service. There was always someone at the end of the phone who could help, in particular Jay and Scott. Thank you for getting our purchase over the line without too many hurdles....
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“Helpful, transparent, available to talk, acco......”

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Jan 22,2020
Minithumbup
Scott
Jay
By: 'Joe'
Jan 22,2020
0 people found
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Helpful, transparent, available to talk, accomplished and most importantly they got the job done. I would be happy to recommend their service and the biggest compliment is that I will be using their services when it comes to sell again....
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“Very pleased with the advice and guidance abo......”

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Jan 13,2020
Minithumbup
Scott
By: 'Shaun Barker'
Jan 13,2020
0 people found
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Very pleased with the advice and guidance about pricing of our house and the arrangements made for viewings. Sold the house within two weeks...
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“Keystones and in particular Branch Manager, A......”

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Dec 19,2019
Minithumbup
By: 'Bernard Hart'
Dec 19,2019
0 people found
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Keystones and in particular Branch Manager, Adil, were extremely efficient in finding us a tenant. They also kept us informed at every step of the process and have been very helpful. We would definitely recommend Keystones Property....
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“So Friendly and Professional...”

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Dec 17,2019
Minithumbup
Ross
By: 'Trudy Evans'
Dec 17,2019
0 people found
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So friendly and professional! The whole team has been exceptional throughout my ongoing purchase especially Ross who was my main point of contact. He is always on the other end of the phone to answer any questions or concerns I may have. Thank you all!!...
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“Well Done!!...”

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Dec 17,2019
Minithumbup
Ross
By: 'Ray Darlow'
Dec 17,2019
0 people found
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I am currently in the process of purchasing a property through Keystones Property and the customer service has been excellent! We have been mainly dealing with Ross who has kept us up to date and fully informed throughout the whole process!!...
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“First time landlord...”

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Dec 16,2019
Minithumbup
Scott
Melissa
By: 'Tony'
Dec 16,2019
0 people found
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As a first time landlord, Keystones helped me through the process from enquiry to getting tenants. The team were professional and acted promptly. I would have no hesitation in using Keystones again in future rentals and look forward to a good relationship....
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“Brilliant...”

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Dec 16,2019
Minithumbup
Adil
Jay
By: 'Amrit Bansal'
Dec 16,2019
0 people found
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In all honesty ... Adil at keystones is a asset to the company. Took somewhat of a challenge to get everything completed, as I was in a chain. However, those challenges seemed like light work to Adil, he was brilliant in chasing up what needed to ...
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By: Adil Sljivar
Dec 16, 2019
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‘’Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. If you have any friends or families that would be interested in our services then please do let us know and we will always go the extra mile . We look forward to working with you again in the future!’ ...

“The team at Keystones have been great....”

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Dec 16,2019
Minithumbup
Jay
Adil
By: 'Stephen Jackson'
Dec 16,2019
0 people found
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The team at Keystones have been great. I have to say they have been much better than other agents we have dealt with. Efficient, courteous, and helpful, but what stands out is their prompt responding to questions, queries and feed back - excellent....
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“First time landlord...”

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Dec 16,2019
Minithumbup
Scott
Melissa
By: 'Tony'
Dec 16,2019
0 people found
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As a first time landlord, Keystones helped me through the process from enquiry to getting tenants. The team were professional and acted promptly. I would have no hesitation in using Keystones again in future rentals and look forward to a good relationship....
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“Amazing Agency!...”

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Dec 09,2019
Minithumbup
Jay
By: 'Georgian grajdan'
Dec 09,2019
0 people found
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I just rent a property from the agency, very good service , the people there are amazing everyone welcoming, I move very quick in my new property thanks to Jay . :)...
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“Property Sale...”

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Dec 09,2019
Minithumbup
By: 'James'
Dec 09,2019
0 people found
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Keystones were the perfect choice when it came to selling our home. Ross provided an accurate valuation and following instruction got the house on the market very promptly. The team helped make everything so easy all the way to completion and were always happy to ...
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“Jay was brilliant!...”

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Dec 07,2019
Minithumbup
Jay
By: 'Vanessa'
Dec 07,2019
0 people found
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Jay was very professional, an made this process incredibly easy from start to finish! I would absolutely recommend this company. Nothing was too much trouble, and Jay was on-hand at all hours. I also have to say that Adil's customer service was second to none....
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“Highly recommend! Great customer service and ......”

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Dec 06,2019
Minithumbup
Jay
By: 'Aureja Silinskaite'
Dec 06,2019
0 people found
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Highly recommend! Great customer service and quick move to a new house. Jay was very helpful and professional and assist me with my house move...
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“Keystones are Brilliant!!...”

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Nov 27,2019
Minithumbup
Jay
By: 'Mihaela costas'
Nov 27,2019
0 people found
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Personal touch from Jay. Keystones property were great. Looked after us from start to finish and they made sure we understood the whole process of moving into a rental house....
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“Thank you Jay!!!...”

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Nov 27,2019
Minithumbup
Jay
By: 'Ioan Costas'
Nov 27,2019
0 people found
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Jay has been excellent. Thanks to his constant communication we have a brand new home and were made the first ones to see it. Thank you so much for our long term home....
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“Very Professional outfit. Property sold withi......”

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Nov 24,2019
Minithumbup
Ross
Jay
By: 'Mary Aldridge'
Nov 24,2019
0 people found
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Very Professional outfit. Property sold within a week, subject to contract. Price competitive in the Romford area. Dealt with Ross in the Collier Row Office who was prompt, professional and competent. Would we use them again, defiantly....
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“The professionalism...”

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Nov 19,2019
Minithumbup
By: 'Narsing'
Nov 19,2019
0 people found
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The professionalism of getting the requirement until the position of flat made their service unique . Easy steps in reference flow and self understanding techniques of the web page made life easy for customers. I strongly recommend this property. Thanks for making my flat renting out!!...
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“5 Stars Not Enough ⭐⭐⭐⭐⭐...”

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Nov 19,2019
Minithumbup
By: 'Mr Zafar Belim'
Nov 19,2019
0 people found
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Jay has been excellent. 5 stars is not enough. Best agency I have been to. Looking forward to spending a long time in my new property. Melissa and Scott were very informative but special thanks to Jay who went above and beyond to get everything ready ...
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“We sold my mother's property through Keystone......”

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Nov 18,2019
Minithumbup
Scott
Ross
By: 'Glenis Bibby'
Nov 18,2019
0 people found
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We sold my mother's property through Keystones and would not hesitate in recommending them. Although our sale should have been straightforward, (cash buyer & my mother now living with us, so no onward chain) there were many hitches along the way. Keystones kept us informed & were ...
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“Great Service - Thank You Guys...”

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Nov 16,2019
Minithumbup
Jay
By: 'Mustafa Mehmed'
Nov 16,2019
0 people found
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I have rented a property through Keystones Property. Very fast and efficient. Got me moved in to the property in 4 days. They introduced me to the whole team and the property managers are very friendly. Big thank you to Jay who made the process quick ...
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“I can highly recommend keystone property, es......”

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Oct 16,2019
Minithumbup
Jay
By: 'Karolina'
Oct 16,2019
0 people found
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I can highly recommend keystone property, especially Jay as a agent with Great customer service , communication and prices, as a tenants we had many question with very quick response from Jay ....
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“Thank you...”

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Oct 14,2019
Minithumbup
Jay
By: 'Roland Ionas'
Oct 14,2019
1 people found
this helpful
I would like to recommend Keystones Property they done a great job and quick job.They are really helpful.I wanna thank you for Jay, he was really helpful to find our new home.Thanks a lot....
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“Extremely pleased with the service received b......”

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Oct 05,2019
Minithumbup
Jay
By: 'Allen Hales'
Oct 05,2019
0 people found
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Extremely pleased with the service received by Keystones. I had most of my contact with Jay who was extremely professional and easy to communicate with. As a new landlord I had many questions but nothing was too much for them and I received a lot ...
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“I put my property on the market with Keystone......”

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Oct 02,2019
Minithumbup
Ross
Jay
By: 'Maureen Ayres'
Oct 02,2019
0 people found
this helpful
I put my property on the market with Keystones and although I decided not to sell for the time being. I received excellent customer service from Ross who came to value the property and put it on the market to Jay and Will who were ...
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“Good, professional service...”

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Sep 25,2019
Minithumbup
Jay
By: 'Ganesh Nair'
Sep 25,2019
0 people found
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I would recommend Keystones, especially Jay Leonce. Jay was very professional, helpful and polite, and would promptly reply any of my queries or emails....
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“Caren May...”

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Sep 24,2019
Minithumbup
Ross
By: 'Caren May'
Sep 24,2019
0 people found
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Would recommend Ross and the team at keystones, was brilliant in the sale of my house.. Ross was great from start to finish. Thank you 😊...
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“Roxana...”

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Sep 23,2019
Minithumbup
Jay
By: 'Nistor Roxana'
Sep 23,2019
0 people found
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The best agency with the best people I can recommend with confidence. Especially Jay Leonce who looks after him is very polite, trustworthy, helpful and very good at what he does....
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“Thank you!...”

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Sep 20,2019
Minithumbup
By: 'Adriana'
Sep 20,2019
0 people found
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Thank you so much to all staff at Keystones, you are all very professional, friendly and helpful. Thanks to you, we found our home and we will recommend you to anyone interested. Well done and keep up the great job you're doing!...
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Staff picture Scott
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Staff picture Ross
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Staff picture Jay
(33)
Staff picture Melissa
(5)
Staff picture William
(2)
Staff picture Adil
(2)
Staff picture Karen
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact info@key-stones.co.uk or call 0203 697 7788 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavour to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

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