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    Scott
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    Whole
  • Staff picture
    Ross
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    Melissa
  • Staff picture
    Jay
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    William
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money b Read full description...Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
Keystones Property

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

www.key-stones.co.uk

Properties for Sale
Properties to Rent

“A very happy customer....”

May 02,2019
Minithumbup
Scott
Jay
By: 'Andy'
May 02,2019
0 people found
this helpful
The whole team were amazing. A special mention to Scott and Jay for there very professional approach to selling my property. To be honest I think I spoke to most of the team through the process and all very helpful along the way. It was ...
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Comment on agent fees
Very competitive compared to others on the high street. Worth the fee though. They do work for it!
Was this helpful? Yes

“Very honest and up front...”

May 02,2019
Minithumbup
Scott
Jay
By: 'Dan'
May 02,2019
0 people found
this helpful
I found keystone very good to deal with. They are very honest inland forthcoming in all their opinions and recommendations at all stages of the process of finding a tennant. But will ultimately leave the decision making to you if you so wish. We made ...
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Comment on agent fees
Ok
Was this helpful? Yes

“Mrs...”

May 01,2019
Minithumbup
Ross
By: 'Elaine'
May 01,2019
0 people found
this helpful
Thank you Ross for selling our property so glad we used Keystones you have all been very efficient, helpful and nice to deal with friendly staff would highly recommend Keystones....
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Comment on agent fees
Good
Was this helpful? Yes

“A very professional, prompt, friendly service....”

May 01,2019
Minithumbup
Scott
Jay
By: 'Mr V Siddiq'
May 01,2019
0 people found
this helpful
A very professional and prompt service provided by Scott, Jay and the team. The team will go the extra mile in helping you every step of the way with all your property needs from letting to sales. Shopped around other agents but came back and ...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service!...”

Apr 30,2019
Minithumbup
Ross
Scott
By: 'Donna Mithell'
Apr 30,2019
0 people found
this helpful
I find the whole experience and contribution from Mr. Ross Clark to be of great help and total professionalism. As a first time buyer the whole process was rather challenging but with Ross's input and expertise not to mention patience was invaluable....
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Was this helpful? Yes

“Rental...”

Apr 25,2019
Minithumbup
Jay
Scott
By: 'Elena Paslaru paslaru'
Apr 25,2019
0 people found
this helpful
Thank you Keystone, especially Jay who manange to prepare all my paper work really fast.. proof of profesionalism and commitment....
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Was this helpful? Yes

“very Professional...”

Apr 09,2019
Minithumbup
Jay
Scott
By: 'Seyed Mahsoumi'
Apr 09,2019
0 people found
this helpful
wonderful job done it was easy to understand things I am happy with this place , THANK U GUYS FOR A SUCH A GOOD SERVICE ....
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Comment on agent fees
good
Was this helpful? Yes

“Purchase...”

Apr 04,2019
Minithumbup
Jay
Ross
By: 'LB'
Apr 04,2019
0 people found
this helpful
The team helped to push my sale/purchase through when we had obstacles to overcome. It was very much appreciated....
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Was this helpful? Yes

“This is the way to sell your house!...”

Mar 29,2019
Minithumbup
Scott
Ross
By: 'E. Gafton'
Mar 29,2019
0 people found
this helpful
The fee: the best in the area at the time of signing the contract. The sales agents: ready, willing and able or to put it differently knowledgeable, efficient, actively working on my behalf and pleasant and courteous with it. Result: a quick and painless selling ...
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Comment on agent fees
Excellent
Was this helpful? Yes

“A professional service...”

Mar 22,2019
Minithumbup
Ross
Whole
By: 'George'
Mar 22,2019
0 people found
this helpful
All the staff are energetic, friendly, courteous and professional. They are very proactive in securing viewings for your property and provide an excellent follow up service. They communicate well and always offer good advice....
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Comment on agent fees
Good value for the service provided.
Was this helpful? Yes

“After meeting 3 competitors I chose keystones based on enthusiasm, friendliness and professionalism linked to their drive and wish to help....”

Mar 20,2019
Minithumbup
Scott
Ross
By: 'David Emerson'
Mar 20,2019
0 people found
this helpful
I was kept up to date at all times without having to chase. They were always helpful friendly and efficient They're fees were competitive. I feel I made the right choice after meeting 3 different estate agencies and would use them again and recommend them...
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Comment on agent fees
Agreeable and competitive
Was this helpful? Yes

“Keystones Collier row...”

Mar 12,2019
Minithumbup
Ross
Scott
By: 'Ricky Maynard'
Mar 12,2019
0 people found
this helpful
Keystones efforts to help in all aspects were exceptional and done all they could to help whenever I requested it. They were always communicating well and updating on a regular basis. I would high recommend keystones....
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Comment on agent fees
Good
Was this helpful? Yes

“Professional and trustworthy...”

Feb 28,2019
Minithumbup
Scott
Melissa
By: 'Meena and Roman'
Feb 28,2019
0 people found
this helpful
I have been with Keystones Property for 5 years now and have nothing but positive things to say about them. They are very professional and efficient. Whenever I need help from them they are quick to respond. They go above and beyond. For example, when I ...
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Comment on agent fees
Fair and reasonable
Was this helpful? Yes

“Excellent Service!...”

Feb 13,2019
Minithumbup
Ross
Scott
By: 'Kay Clark'
Feb 13,2019
0 people found
this helpful
Excellent Service! I recently sold my property through Keystones Property and they were fantastic. They took care of everything from the viewing stage, to negotiating offers as well as the whole process after we accepted our offer, they took the stress completely away. I would ...
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Comment on agent fees
Good fees, you really get what you pay for with the service these guys offer.
Was this helpful? Yes

“Jay and Ross , or should I better say the whole ......”

Feb 05,2019
Minithumbup
Jay
Ross
By: 'Juliaman'
Feb 05,2019
0 people found
this helpful
Jay and Ross , or should I better say the whole team was absolutely brilliant! They have been really supportive and helpful throughout the process of buying our house ! Thank you !...
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“Stress free...”

Jan 18,2019
Minithumbup
Ross
Scott
By: 'The Brownes'
Jan 18,2019
0 people found
this helpful
What lovely guys, they made everything stress free when selling my home. Always helpful and very trustworthy. They did all the leg work and was always on time. Well worth having these guys....
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Comment on agent fees
Well not sure what the average fees are but these guys earnt what we paid. They felt like family
Was this helpful? Yes

“Property letting...”

Jan 03,2019
Minithumbup
Scott
Whole
By: 'Peter'
Jan 03,2019
0 people found
this helpful
I used Keystones for letting my property. Scott and his team handled the advertising, viewings and letting admin very smoothly and quickly. The process, right through to tenants moving in, took less than three weeks, and all my queries were answered along the way. I'd ...
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Comment on agent fees
The fees charged were very fair
Was this helpful? Yes

“Friendly and helpful...”

Dec 07,2018
Minithumbup
Ross
Scott
By: 'Samantha Bayfield'
Dec 07,2018
0 people found
this helpful
Always returned my calls and emails. They worked towards the best price on property and dealt with queries quickly. Friendly and approachable....
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Comment on agent fees
Very fair on fee
Was this helpful? Yes

“Great with communications...”

Nov 16,2018
Minithumbup
Scott
Ross
By: 'Kojo'
Nov 16,2018
0 people found
this helpful
I initially had doubts about Keystones, my offer was rejected due to competition from another buyer, who eventually offered a lower price. Scott contacted to accept my offer. That was when the service improved significantly. Would have given 5 stars if not for the initial complication. 4 ...
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Was this helpful? Yes

“House purchase...”

Nov 15,2018
Minithumbup
Ross
Scott
By: 'Laurel'
Nov 15,2018
0 people found
this helpful
I recently had the pleasure of working with both Ross and Scott (more so with Ross) on the purchase of my new and first home! I can't thank Ross enough for holding my hand through the process. He was always attentive and responsive and very ...
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Comment on agent fees
n/a
Was this helpful? Yes

“Receipt of a free Valuation...”

Nov 15,2018
Minithumbup
Scott
Whole
By: 'Charlene Francourt'
Nov 15,2018
0 people found
this helpful
I was provided with a free valuation today and the customer service I received was outstanding. I would recommend using Keystones Properties in Collier Row. Scott Jay was friendly, helpful and approachable....
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Was this helpful? Yes

“Well done! Keystones...”

Nov 14,2018
Minithumbup
Ross
Scott
By: 'Jean'
Nov 14,2018
0 people found
this helpful
I recently sold my property through Keystones and from start to finish both Ross and Scott helped in every way possible, especially as I was totally unfamiliar with current procedures having lived in my property for nearly 60 years. Lots of questions arose during the sale ...
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Was this helpful? Yes

“Excellent professional service....”

Nov 13,2018
Minithumbup
Ross
Scott
By: 'Gaynor'
Nov 13,2018
0 people found
this helpful
Would highly recommend Keystones, we bought a property and was kept updated very frequently and when ever we had a question they were on the ball and within 24 hours returned the answer Very pleasant and approachable estate agent....
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Comment on agent fees
We bought a property from them.
Was this helpful? Yes

“Fast sale...”

Oct 26,2018
Minithumbup
Scott
Whole
By: 'Steve lucas'
Oct 26,2018
0 people found
this helpful
Property sold in two weeks, fast, smooth, professional service. Property was empty, scott took care of everything, i didnt have to go to the property once to meet anyone. Highly recommended....
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Comment on agent fees
Fair
Was this helpful? Yes

“Professional and Efficient throughout the sale of our house. Highly recommended....”

Oct 10,2018
Minithumbup
Scott
Ross
By: 'Sue D'
Oct 10,2018
0 people found
this helpful
We are 100 per. cent satisfied with the professional approach taken to sell our house. Previously marketed with another local firm (chosen for lower fee!) for a number of months with next to no viewings. As soon as Scott visited we knew we were in capable ...
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Comment on agent fees
Fees were higher than the first firm we used but the service we received was impeccable. You get what you pay for.
Was this helpful? Yes
By: Scott Jay
Oct 10, 2018
View all comments (1)
Susanna, this is such a lovely review. Thank you. Hope your family will be all settled up in the North of England. Regards Scott and The Team. ...

“Highly recommended...”

Sep 28,2018
Minithumbup
Ross
Scott
By: 'Frank'
Sep 28,2018
0 people found
this helpful
A great service from start to finish from the guys at Keystones in Colier Row. They handled a large number of viewings for us (on an empty property) and kept us fully briefed in what was happening throughout. We would highly recommend them for property ...
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Comment on agent fees
We took advantage of a special offer that Keystones had on bungalow sales and were really happy with their rates.
Was this helpful? Yes

“Amazing team!...”

Sep 14,2018
Minithumbup
Whole
Scott
By: 'Viktoriya L.'
Sep 14,2018
0 people found
this helpful
Being first-time buyers we didn't know much about the process, but the agents at Keystones were so helpful in getting the house we wanted so much! We really appreciate their support and guidance through the whole experience!...
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Was this helpful? Yes

“Excellent communication and personal service...”

Aug 26,2018
Minithumbup
Scott
Ross
By: 'Tarah Butler'
Aug 26,2018
0 people found
this helpful
Great service when letting our property and selling. Always available to answer any queries really promptly and we're always very helpful. I really rate the personal service they offered. Would definitely recommend and use them again....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent service...”

Aug 15,2018
Minithumbup
Scott
Whole
By: 'Linda'
Aug 15,2018
0 people found
this helpful
We can recommend Keystones to anyone selling their home. They were polite, efficient and communicated with us all the way through our house sale. They had many viewers for our house and we sold very quickly. There was always someone in the office who knew ...
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Comment on agent fees
I do not know how the fees compared to other agents, we did not shop around because Keystones were highly recommended to us.
Was this helpful? Yes

“Excellent Service...”

Jul 19,2018
Minithumbup
Scott
By: 'Ian'
Jul 19,2018
0 people found
this helpful
This is the second time that I have used Keystones Property for my rental property in Hainault. I chose them over another agency that I wasn't happy with, first time round they found me a tenant within 10 days, the second time round they found me ...
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Comment on agent fees
Very Good
Was this helpful? Yes
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9

NAEA TPOS Sales TPOS Lettings DPS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
40 0 23 0 45 0 17 0 2 0

Fees

No fees set.

Complaints Procedure

Please contact info@key-stones.co.uk or call 0203 697 7788 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavour to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon
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