• Scott Jay
    Scott Jay
  • Jason Lee
    Jason Lee
  • Amber Miller
    Amber Miller
  • Chris Killgallon
    Chris Killgallon
  • claim your profile
    Whole Team
  • Laraine Tarrant
    Laraine Tarrant
  • claim your profile
    Simona Rastenyte
Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money b Read full description...

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
0203 697 7788

 
Website not available Properties for sale
Properties for rent
May 30,2017
Minithumbup
Chris Killgallon
Scott Jay
By:
May 30,2017
0 people found
this helpful
Was extremely pleased that we chose keystones to sell our property for us. Chris was very thorough and kept on top of everything. He was happy to help with all aspects of the sale and took the stress out of it all. Nothing was too much trouble. He certainly new his job and was very professional. WOuld recommended them every time....
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Comment on agent fees
Well worth the money
Was this helpful? Yes
May 20,2017
Minithumbup
Scott Jay
Chris Killgallon
By:
May 20,2017
0 people found
this helpful
My experience so far has been good. Scott and Chris have helped me To ensure that good tenants are placed in my property....
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Comment on agent fees
Good
Was this helpful? Yes
May 13,2017
Minithumbup
Chris Killgallon
Simona Rastenyte
By:
May 13,2017
0 people found
this helpful
We used Keystones for selling our property. They are extremely professional with fantastic communication skills. We found them very helpful, approachable and friendly. They always called you and you were never left without updates or feedback. The team managed the viewings and were passionate about selling our house. I would highly recommend anyone to use them....
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Comment on agent fees
The fees were very competitive in the local area
Was this helpful? Yes
Mar 24,2017
Minithumbup
Scott Jay
Jason Lee
By:
Mar 24,2017
0 people found
this helpful
An absolute pleasure to deal with. Kept us in the loop the whole way. From putting our property on the market, right the way through to sale. Always returned calls, and if they were busy, they always returned a call shortly after....
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Comment on agent fees
Their fees were very competative
Was this helpful? Yes
Mar 20,2017
Minithumbup
Scott Jay
Amber Miller
By:
Mar 20,2017
0 people found
this helpful
Best Estate Agent in Romford I hope to deal again with Mr Scott JAY in 2017 because he is hard worker and he found a very good family tenant for me ....
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Comment on agent fees
Good fees
Was this helpful? Yes
Mar 14,2017
Minithumbup
Chris Killgallon
By:
Mar 14,2017
0 people found
this helpful
Since Chris arrived at Keystone the service I receive has been second to none . He has excellent management skills . He can negotiate on all levels . He offers me a comprehensive service which I am very happy with ....
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Comment on agent fees
you get what you pay for
Was this helpful? Yes
Mar 13,2017
Minithumbup
Whole Team
By:
Mar 13,2017
0 people found
this helpful
I have nothing but praise for Keystones. They made removing a tenant and finding a new tenant very easy for me. I was kept informed of actions at all times and felt very safe in allowing their professional expertise deal with all situations....
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Comment on agent fees
Fees seem very reasonable to me for the work Keystones did and continue to do for me.
Was this helpful? Yes
Mar 13,2017
Minithumbup
Chris Killgallon
Scott Jay
By:
Mar 13,2017
0 people found
this helpful
Scott & Chris just sold one my properties that they looked after for me and as always from start to finish they were professional, proactive and even managed to achieve over the asking price. During the sale they worked out all the issues with solicitors and the finance and offered a very personal service which Im used to, with their hard work and efficiency and great photos we had a tone of offers. I always use Keystones to manage my properties as they are always honest, upfront and look af...
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Comment on agent fees
100% worth every penny and reasonable
Was this helpful? Yes
Mar 13,2017
Minithumbup
Scott Jay
Amber Miller
By:
Mar 13,2017
0 people found
this helpful
Scott and all the team at Keystones have been managing my property for over a year now. I initially moved abroad at short notice and Keystones were instrumental in ensuring that my property was rented out quickly and efficiently. Prospective tenants were found and selected very quickly and the team took care of everything on my behalf. Since the tenants occupied the property I have received regular comprehensive updates about the property and any minor issues that have arisen (repairs etc.) have...
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Comment on agent fees
Keystones fees are reasonable and any contractors they have employed on my behalf have been very competitive in price and excellent in quality.
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
0 people found
this helpful
Scott manages my properties for me and has done an outstanding job. He speaks regularly, pays my rentals on time, with a short email and receipt. He is very understanding and knows his job well, and all the rules relating to rentals....
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Comment on agent fees
The fees are very reasonable
Was this helpful? Yes
Dec 11,2016
Minithumbup
Scott Jay
Whole Team
By:
Dec 11,2016
0 people found
this helpful
Thank you Scott and the team for making the recent sale of a house smooth and relatively trouble free. The team were professional, friendly and Scott was always available to offer advice or answer queries with what was not a particularly straight forward sale. Assistance was also given regarding a good solicitor to use and other related issues. Greatly appreciated. Carol...
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Comment on agent fees
Comparable fees with the local agencies
Was this helpful? Yes
Oct 12,2016
Minithumbup
Amber Miller
Chris Killgallon
By:
Oct 12,2016
0 people found
this helpful
I found Keystones by chance one day browsing Rightmove and I am so glad I did. After searching daily for 6 months for a suitable flat to rent I had almost given up hope of finding anything. Amber and Chris have gone above and beyond in helping me find my new home. Both have always been available on the phone and via email. They have even rang me out of hours to update me on information. Lovely friendly letting agent whom I would recommend 100%. Both have been so incredibly helpful and knowledgea...
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Comment on agent fees
I found the fees a little expensive compared to new agencies, especially those Internet based agencies which are £99, but the fees are around the same as other more established agencies. The property check in inventory is very cheap.
Was this helpful? Yes
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
I was very pleased with the agency and all the staff I dealt with. Really helpful and honest. I rented a property that they were managing and each time we had an issue, they have quickly and professionaly solved it. Most of all we were ecstatic that unlike most of estate agencies we felt that our interests were respected and protected. I am definitely going to recommend them to all in need of renting properties....
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Comment on agent fees
Fair for the services offered.
Was this helpful? Yes
Aug 30,2016
Minithumbup
Scott Jay
Chris Killgallon
By:
Aug 30,2016
0 people found
this helpful
Excellent Service. The property was sold quickly and at a good price. I would definitely recommend to family and friends....
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Jul 29,2016
Minithumbup
Scott Jay
By:
Jul 29,2016
0 people found
this helpful
Couldn't recommended Keystones highly enough and in particular Scott Jay. We were looking to rent out our home and he made the process of finding suitable tenants a painless process. Keystones do all the leg work and he presented our home beautifully on right move. We will definitely be using them again. Highly recommended as both a letting and sales agency....
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Comment on agent fees
Very reasonable fees, we were pleased.
Was this helpful? Yes
Jul 27,2016
Minithumbup
Scott Jay
Amber Miller
By:
Jul 27,2016
0 people found
this helpful
Overall my experience with both Scott and Amber at Keystones property was fantastic. From viewing the property with Scott and then working through various correspondence with Amber. They were both professional and thorough which made my move practically seamless. I would not hesitate in in recommending this agent....
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Comment on agent fees
Initially I thought they were a little high but as noted above, it was certainly worth it. Any queries I had at any point through the whole process were answered exceptionally quickly and again as noted before in a professional manner. I cannot fault this agent.
Was this helpful? Yes
Jun 30,2016
Minithumbup
Amber Miller
By:
Jun 30,2016
0 people found
this helpful
I have found Keystones Property professional and efficient while dealing with queries and issues. They understand the need, cause and urgency of the concerns and requests, which I have raised with them, and were quick, to respond in order to get it resolve. Overall good customer service. Thanks...
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Was this helpful? Yes
Jun 29,2016
Minithumbup
Scott Jay
By:
Jun 29,2016
0 people found
this helpful
I have been using keystones for the last 2 years. They have always found me high quality tenants. And these tenants are still with me after 2 years. There approach is very professional and use them to advise me on refurbishments that will suit the rental marker....
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Comment on agent fees
Fees is very reasonable
Was this helpful? Yes
Jun 07,2016
Minithumbup
Scott Jay
Chris Killgallon
By:
Jun 07,2016
0 people found
this helpful
Professional service, efficient, good communication and honest from the beginning to the end of the sale. The agents were lovely to deal with - friendly and professional at all times....
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Jun 02,2016
Minithumbup
Scott Jay
By:
Jun 02,2016
0 people found
this helpful
Scott was always prompt and extremely helpful. He kep us informed all the time and we felt like he was personally involved. The viewing day was run efficiently and we had 5 good quality offers. From start to finish took just 2 months. fantastic....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jun 01,2016
Minithumbup
Scott Jay
By:
Jun 01,2016
0 people found
this helpful
I have just completed finding a new tenant for my rental property with Keystone properties and would highly recommend Scott, Chris , and Amber. They all go that extra length to answer your questions and keep you informed via email or phone every step of the way.In fact one of the things that did amaze me was 3 times i called they were obviously busy and could not answer the phone but i was impressed that they must have noted my number and immediately called back !!!! I will DEFINATELY be back wh...
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Comment on agent fees
Excellent value for money !
Was this helpful? Yes
May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
All of the staff at Keystones have been really helpful in helping me let out my property. Hoping to build a long-term relationship with the team. Thankyou....
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Comment on agent fees
OK
Was this helpful? Yes
May 13,2016
Minithumbup
Scott Jay
Jason Lee
By:
May 13,2016
0 people found
this helpful
Scott and his team were fantastic throughout the whole sale process, securing the best value for my property and keeping me updated at all times with any developments. Scott was always available on the phone to answer any questions. Scott also offered valuable advice and help during the purchase process which was invaluable. I would certainly recommend them to any one looking to buy or sell in the area....
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Comment on agent fees
Very good value for money
Was this helpful? Yes
May 02,2016
Minithumbup
Scott Jay
Amber Miller
By:
May 02,2016
0 people found
this helpful
We have recently rented a flat through Keystones and have recieved an excellent service. From initially viewing the property through to moving in and sorting out any issues that have arose they have always been quick to help and respond. I recommend using Keystones if you are looking to rent a property and the service Keystones offer is far better than any other agents we have used previously....
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Comment on agent fees
Agents fees are in line with other agents.
Was this helpful? Yes
Apr 30,2016
Minithumbup
Amber Miller
Scott Jay
By:
Apr 30,2016
0 people found
this helpful
5stars great team of people Scott and amber are alway quick returning email and and are happy to help with question we couldn't be more happier with the service that we receive from them...
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Comment on agent fees
Worth every penny
Was this helpful? Yes
Apr 24,2016
Minithumbup
Scott Jay
Amber Miller
By:
Apr 24,2016
0 people found
this helpful
I have had excellent service. Scott has been very attentive and always willing to help even on his days of. Everything has gone so smoothly with the help of Scott and Amber. Thank you very much guys you made my moving in as stress free as possible. I would definantly use Scott and Amber in the future....
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Comment on agent fees
I was happy to pay the agent fees as they did everything and made my move very easy for me.
Was this helpful? Yes
Apr 22,2016
Minithumbup
Amber Miller
By:
Apr 22,2016
0 people found
this helpful
I have been happy with every stage of the lettings process. My Emails and telephone calls are always answered promptly....
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Was this helpful? Yes
Apr 06,2016
Minithumbup
Amber Miller
Scott Jay
By:
Apr 06,2016
0 people found
this helpful
Amber and Scoot were a pleasure to deal with from the fist initial first phone call through to signing the contact and moving into the property. There were a few teething problems with the house but Amber was quick to get a date for a contractor to attend. I would recommend Keystones to anyone that wants to let within the area and i would use their services again....
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Comment on agent fees
Standard for the area.
Was this helpful? Yes
Mar 08,2016
Minithumbup
Scott Jay
Amber Miller
By:
Mar 08,2016
0 people found
this helpful
The team were really helpful, always available to answer any questions and a friendly service - will definitely use again ! Thanks :)...
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Was this helpful? Yes
Mar 02,2016
Minithumbup
Scott Jay
By:
Mar 02,2016
0 people found
this helpful
Scott was helpful and professional, and offered useful, practical advice in all aspects of letting. He was good at understanding the kind of tenants that I was looking for, and delivered on that in a short time scale. Scott was very pleasant to deal with and kept me informed at all stages....
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Comment on agent fees
good
Was this helpful? Yes
Areas covered
  • IG10
  • RM1
  • IG9
  • RM9
  • IG8
  • IG6
  • IG7
  • E17
  • E18
  • E10
  • RM5
  • RM7
  • RM6

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
28 0 14 0 16 0 5 0 1 0

Job vacancies

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Agent Fees

No fees set.
Last updated at 12:19 PM 05/10/2016 by Scott Jay

Complaints Procedure

Please contact info@key-stones.co.uk or call 0203 697 7788 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavour to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 12:19 PM 05/10/2016 by Scott Jay
Scott Jay Scott Jay
Director
51 reviews

About Scott "Whatever the mind can concieve and believe, it can achieve." When started my own Estate and Lettings Agency in 2013 this was my motto. The business started with just myself, a phone, a few busines View full profile
Jason Lee Jason Lee
Business Development
13 reviews

About Jason Jason is an integral part of the Keystones Team, a great tech savvy guy with a smile on his face at all times ready to help when needed. Jason deals with a lot of Sales Progression, updates to the View full profile
Amber Miller Amber Miller
Head of Property Management
35 reviews

About Amber Amber is one of the longest serving members of the Keystones Team. She is Scott's sister and loves how the business is family run. Amber heads up the Property Management Team at Keystones and deals View full profile
Chris Killgallon Chris Killgallon
Sales and Lettings Manager
8 reviews

About Chris Christopher has had an extensive career within the residential property industry throughout Essex & London, starting his career in Havering and then progressing on to Central London and Canary Wharf. View full profile
Whole Team - upload your photo Whole Team
2 reviews

About Whole No description set View full profile
Laraine Tarrant Laraine Tarrant
Management Administrator
0 reviews

About Laraine Laraine loves to be organised and is a wizard on her spreadsheets, she is the glue that keeps the office together and has an extremely important role in the Keystones Team. Constantly firefighting on View full profile
Simona Rastenyte - upload your photo Simona Rastenyte
Sales & Lettings Negotiator
1 reviews

About Simona Simona's belief system and enthusiasm is second to none. Happy, Bubbly and Energetic - Simona has it all. A thirst for learning and a drive to succeed. If you come into our office you will be sure to View full profile

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