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Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your mon Read full description...Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
Keystones Property

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
0203 697 7788

Website not available

Properties for Sale
Properties to Rent

“Friendly and helpful...”

Dec 07,2018
Minithumbup
Ross
Scott
By: 'Samantha Bayfield'
Dec 07,2018
0 people found
this helpful
Always returned my calls and emails. They worked towards the best price on property and dealt with queries quickly. Friendly and approachable....
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Comment on agent fees
Very fair on fee
Was this helpful? Yes

“Great with communications...”

Nov 16,2018
Minithumbup
Scott
Ross
By: 'Kojo'
Nov 16,2018
0 people found
this helpful
I initially had doubts about Keystones, my offer was rejected due to competition from another buyer, who eventually offered a lower price. Scott contacted to accept my offer. That was when the service improved significantly. Would have given 5 stars if not for the initial complication. 4 ...
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“House purchase...”

Nov 15,2018
Minithumbup
Ross
Scott
By: 'Laurel'
Nov 15,2018
0 people found
this helpful
I recently had the pleasure of working with both Ross and Scott (more so with Ross) on the purchase of my new and first home! I can't thank Ross enough for holding my hand through the process. He was always attentive and responsive and ...
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Comment on agent fees
n/a
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“Receipt of a free Valuation...”

Nov 15,2018
Minithumbup
Scott
By: 'Charlene Francourt'
Nov 15,2018
0 people found
this helpful
I was provided with a free valuation today and the customer service I received was outstanding. I would recommend using Keystones Properties in Collier Row. Scott Jay was friendly, helpful and approachable....
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“Well done! Keystones...”

Nov 14,2018
Minithumbup
Ross
Scott
By: 'Jean'
Nov 14,2018
0 people found
this helpful
I recently sold my property through Keystones and from start to finish both Ross and Scott helped in every way possible, especially as I was totally unfamiliar with current procedures having lived in my property for nearly 60 years. Lots of questions arose during the sale ...
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“Excellent professional service....”

Nov 13,2018
Minithumbup
Ross
Scott
By: 'Gaynor'
Nov 13,2018
0 people found
this helpful
Would highly recommend Keystones, we bought a property and was kept updated very frequently and when ever we had a question they were on the ball and within 24 hours returned the answer Very pleasant and approachable estate agent....
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Comment on agent fees
We bought a property from them.
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“Fast sale...”

Oct 26,2018
Minithumbup
Scott
Whole
By: 'Steve lucas'
Oct 26,2018
0 people found
this helpful
Property sold in two weeks, fast, smooth, professional service. Property was empty, scott took care of everything, i didnt have to go to the property once to meet anyone. Highly recommended....
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Comment on agent fees
Fair
Was this helpful? Yes

“Professional and Efficient throughout the sale of our house. Highly recommended....”

Oct 10,2018
Minithumbup
Scott
Ross
By: 'Sue D'
Oct 10,2018
0 people found
this helpful
We are 100 per. cent satisfied with the professional approach taken to sell our house. Previously marketed with another local firm (chosen for lower fee!) for a number of months with next to no viewings. As soon as Scott visited we knew we were in capable ...
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Comment on agent fees
Fees were higher than the first firm we used but the service we received was impeccable. You get what you pay for.
Was this helpful? Yes
By: Scott Jay
Oct 10, 2018
View all comments (1)
Susanna, this is such a lovely review. Thank you. Hope your family will be all settled up in the North of England. Regards Scott and The Team. ...

“Highly recommended...”

Sep 28,2018
Minithumbup
Ross
Scott
By: 'Frank'
Sep 28,2018
0 people found
this helpful
A great service from start to finish from the guys at Keystones in Colier Row. They handled a large number of viewings for us (on an empty property) and kept us fully briefed in what was happening throughout. We would highly recommend them for property ...
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Comment on agent fees
We took advantage of a special offer that Keystones had on bungalow sales and were really happy with their rates.
Was this helpful? Yes

“Amazing team!...”

Sep 14,2018
Minithumbup
Whole
Scott
By: 'Viktoriya L.'
Sep 14,2018
0 people found
this helpful
Being first-time buyers we didn't know much about the process, but the agents at Keystones were so helpful in getting the house we wanted so much! We really appreciate their support and guidance through the whole experience!...
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“Excellent communication and personal service...”

Aug 26,2018
Minithumbup
Scott
Ross
By: 'Tarah Butler'
Aug 26,2018
0 people found
this helpful
Great service when letting our property and selling. Always available to answer any queries really promptly and we're always very helpful. I really rate the personal service they offered. Would definitely recommend and use them again....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent service...”

Aug 15,2018
Minithumbup
Scott
Whole
By: 'Linda'
Aug 15,2018
0 people found
this helpful
We can recommend Keystones to anyone selling their home. They were polite, efficient and communicated with us all the way through our house sale. They had many viewers for our house and we sold very quickly. There was always someone in the office who knew ...
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Comment on agent fees
I do not know how the fees compared to other agents, we did not shop around because Keystones were highly recommended to us.
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“Excellent Service...”

Jul 19,2018
Minithumbup
Scott
By: 'Ian'
Jul 19,2018
0 people found
this helpful
This is the second time that I have used Keystones Property for my rental property in Hainault. I chose them over another agency that I wasn't happy with, first time round they found me a tenant within 10 days, the second time round they found ...
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Comment on agent fees
Very Good
Was this helpful? Yes

“Great communication. Efficient and quick replies....”

Jul 14,2018
Minithumbup
Scott
Melissa
By: 'Ruth'
Jul 14,2018
0 people found
this helpful
Always ready to listen and help. Reply emails and phone calls very quick which is a big help. All round understanding and great communication. Moving is very stressful which is made easier by staff....
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Comment on agent fees
Agents fees are as expected. No higher than others.
Was this helpful? Yes

“Wonderful knowledge...”

Jul 14,2018
Minithumbup
Scott
Melissa
By: 'Adrienne'
Jul 14,2018
0 people found
this helpful
Scott has an extensive knowledge and great customer care. He understands exactly what you want or need to know.I have a lot of confidence in him...
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Comment on agent fees
Fees are good value
Was this helpful? Yes

“Excellent...”

Jun 18,2018
Minithumbup
Scott
Ross
By: 'Gabriel Bostan'
Jun 18,2018
0 people found
this helpful
I strongly recommend they did a good job and also if you need anything they are there for you. Prompt professional people....
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“Fantastic service...”

Jun 16,2018
Minithumbup
Scott
Ross
By: 'Becky'
Jun 16,2018
0 people found
this helpful
Fantastic service from Scott and the team. We needed a rental property quickly as alternative accommodation following severe fire damage to our own home. They were patient, kind and supportive and got us smoothly into a property as quickly as possible ... thank you!...
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Comment on agent fees
Good
Was this helpful? Yes

“Pleasant...”

May 10,2018
Minithumbup
Ross
Scott
By: 'KevinP'
May 10,2018
0 people found
this helpful
All estate agents should be like this Ross Clark he knew the property inside out anything we wanted to know he knew the answer he knew what was around the area and to be honest I didn't need to ask too much because he ...
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Comment on agent fees
No idea what they are but they would be worth paying with the fantastic service you get from them.
Was this helpful? Yes

“Good Agency...”

Apr 30,2018
Minithumbup
Scott
By: 'Iram Khan'
Apr 30,2018
0 people found
this helpful
This agency is good and does the job very professionally. Scott has been very helpful whenever required and has kept great communication between myself and the landlord. Would recommend them to anyone....
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“Fantastic Agent...”

Apr 24,2018
Minithumbup
Scott
Whole
By: 'Stewart Elman'
Apr 24,2018
0 people found
this helpful
I couldn't recommend Keystones highly enough. Professional, helpful, they go above and beyond. Let our flat out quickly and offered assistance every step of the way....
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Comment on agent fees
Excellent
Was this helpful? Yes

“I just want to share my best experience regarding renting proprety, I have been very lucky to meet Scott and his professional staff. Strongly recomand...”

Mar 17,2018
Minithumbup
Scott
By: 'Claudia Musina'
Mar 17,2018
0 people found
this helpful
The aggent was very professional, he explaind me everything very clear and also he show me all the house and the garden with patient. Thank you for my experience!...
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Was this helpful? Yes
Mar 09,2018
Minithumbup
Scott
Ross
By: 'Mike Hurley'
Mar 09,2018
0 people found
this helpful
I rarely use Estate and Letting Agents, I usually would rather rent the property myself via Gumtree, however, I was cold called by Scott from Keystones and he managed to talk me round to renting my place for a reasonable fee. Since it was 3 weeks ...
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Comment on agent fees
Good very competative
Was this helpful? Yes
Mar 07,2018
Minithumbup
Ross
By: 'MAC'
Mar 07,2018
0 people found
this helpful
A very good service was offered by Ross Downham. I was kept up to date through phone and email at all time....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 02,2018
Minithumbup
Ross
By: 'Sharon Griffiths'
Mar 02,2018
0 people found
this helpful
Words cannot describe how grateful I am to Keystones. Chris and Ross were so hard to sell my house which was proving extremely difficult. After being on with a Corporate Agent that went bust, I went to Keystones who had a total of 82 viewings and ...
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Comment on agent fees
Very good
Was this helpful? Yes
Jan 02,2018
Minithumbup
Scott
By: 'Lenise'
Jan 02,2018
0 people found
this helpful
Exceptional!! From the moment we met Scott, he was extremely friendly, approachable and professional at the same time. His advice, expertise and helpfulness was more than we got from any other Agent we saw. It was an immediate ½es' for us. Fees were competitive, the ...
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Comment on agent fees
Fantastic
Was this helpful? Yes
Dec 27,2017
Minithumbup
Scott
By: 'Olga'
Dec 27,2017
0 people found
this helpful
I have been letting my house through this agency and sold the same house in September 2017. Keystones were doing property management for me - to the excellent standard. Scott Jay was always available, all payments received on time, all necessary jobs arranged and done to ...
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Comment on agent fees
Reasonable, within market bracket and considering, that the team goes out of the way to help - excellent rates.
Was this helpful? Yes
Dec 18,2017
Minithumbup
By: 'Jane g'
Dec 18,2017
0 people found
this helpful
Keystones property delt with the sale of my mothers property and our property. From start to finish Chris was extremely helpful and we felt confident in his knowledge and experience. Nothing was ever to much trouble we could always get in touch with him if ...
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Comment on agent fees
Very reasonable fees, good value for money.
Was this helpful? Yes
Nov 16,2017
Minithumbup
Scott
Whole
By: 'matpaulfox'
Nov 16,2017
0 people found
this helpful
Scott, Chris and the team provided me with a 1st class service from the minute I walked in for an general enquiry right through to when the property sold only a couple of months later. I found Keystones genuine, honest, friendly and more than just ...
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Comment on agent fees
I found their fees to be reasonable and good. I choose them as they didnt offer a fixed web style fee. I wanted a personal service and not to pay an upfront fee then be put on the back burner.
Was this helpful? Yes
Nov 15,2017
Minithumbup
By: 'JOHN'
Nov 15,2017
0 people found
this helpful
I WAS HAPPY WITH CHRIS FROM THE FIRST TIME I SPOKE TO HIM. HE GAVE ME SOUND ADVICE AND VERY HELPFULL IN GENERAL THROUGH THE WHOLE SALE PROCESS....
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Comment on agent fees
REASONABLE
Was this helpful? Yes
Nov 14,2017
Minithumbup
Whole
By: 'B P'
Nov 14,2017
0 people found
this helpful
The Keystones team were great, they provided insight and helped more then other property agents have done in the past. Chris was exceptional in the level of assistance that he provided with our queries, ensured a speedy and smooth transaction. I would recommend them to ...
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Was this helpful? Yes
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • Essex
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9

NAEA TPOS DPS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
36 0 21 0 35 0 12 0 2 0

Fees

No fees set.

Complaints Procedure

Please contact info@key-stones.co.uk or call 0203 697 7788 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavour to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon
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