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    Heidi Ansell
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    Jaqcui Harris
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    Andrew Hodgson
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30 Coombe Road
Kingston upon Thames,Kingston Upon Thames
Greater London
KT34QA
020 8949 248

 
Website not available

Properties for sale
Properties for rent
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
We dealt with Keys Residential over a two-and-a-half year period as tenants. Having been the first tenants in our property, there was initially some minor issues that required attention due to the property being vacant until our tenancy (ie. bathroom fittings, plumbing). This wasn't the fault of the letting agent, but it did take some time to sort out due to poor communication with one of the staff. Andrew Hodgson, the Lettings Director, personally took over our case and communication has been ...
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Comment on agent fees
Standard
Was this helpful? Yes
Oct 13,2016
Minithumbup
By:
Oct 13,2016
0 people found
this helpful
Keys Residential has been a consistently professional estate agent and management company with us. Whenever there was an issue with the flat they came and sorted it within a day or let us know right away when they could come and sort if it was to take any longer. They have also gone out of their way to help us whenever we needed it....
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Comment on agent fees
good
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Found all staff very helpful and informative. Needed advise on properties to purchase as letting investment and was given much time and advise. Left the agency feeling I had received an over and above great service....
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Was this helpful? Yes
Jan 19,2015
Minithumbdown
By:
Jan 19,2015
1 people found
this helpful
Nice at the beginning even though the viewing was rushed . once I give in my notice and they had to do viewings, they didn't respect the time arranged and the agent let the people in without knocking while I was in the shower!!! No apologies or remorse for walking in like it was her place. She let about 6people at one with muddy shoes not caring about the floor getting all mussy and scratched. Opened my shelves. Once I complained, I got no apology back and they stop answering my emails and let ...
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What agent could do to change your mind?
No common sense or respect!
Was this helpful? Yes
By: Natalie Marett
Oct 14, 2016
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I am sorry you felt the service was very poor. I remember the viewing you are referring to well. We had two viewings and due to the type of property it lent itself well to young professionals. Both applicants, being so young and relocating had brought the parents for support. We organised the viewings back to back on that one evening to keep disruption to a minimum as I do recall this being a great concern to you. I did thank you during the viewing for allowing us access. I asked if we shoul....
Nov 03,2014
Minithumbdown
By:
Nov 03,2014
0 people found
this helpful
Keys Residential are a disgrace. Our flat has always been damp, cold and in poor condition. Any requests to get anything important fixed are ignored. Quick things they do generally fix - but they won't be happy about it and will make you feel like you're putting them to a huge inconvenience because some work is then required of them. We have tried many times to ask them to fix the damp which has been causing illness and destroying our property, but they ignore it or try to argue it is somehow ou...
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What agent could do to change your mind?
A good, polite and cheerful service would have been nice
Comment on agent fees
they go up every year but the place is just as shit as it ever was
Was this helpful? Yes
Oct 22,2014
Minithumbdown
By:
Oct 22,2014
0 people found
this helpful
Terrible service. Cannot explain anything properly and then will blame the tenants if anything goes wrong. The agent is not a very nice person at all. Admin charges are ridiculously high. Would only use if you like to deal with a lot of stress....
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By: Andrew
Nov 13, 2014
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In response to 'Girls' review, Keys Residential has been in business for 40 years and we pride ourselves in the levels of services we provide to all our Tenants and Landlords. As an ARLA regulated agency our Admin fee's are in line with the rest of the industry and they are clearly published on all marketing documentation.....
Sep 21,2013
Minithumbdown
By:
Sep 21,2013
0 people found
this helpful
Since we have viewed the property, we have been messed around. We have been constantly told that this or that cannot be done, that the landlord is either on a holiday hasn`t got back to them. We have been told that they would contact us, but we wouldn`t hear from them at all and we would have to start chasing them. All in all we are not happy with the service we have received....
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May 28,2013
Minithumbdown
By:
May 28,2013
0 people found
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I am renting a three story town house. I am paying the full rent on my own and not on any housing benefit at all. They checked my reference and went through all my financial status for credit check before the contract being signed. I moved in last December. However the female staff called me last week saying the routine check was overdue. She told me to come on Tuesday which is today. I had to take a day off at work for this. When she came, I told her that I never had this routine check with any...
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What agent could do to change your mind?
They have to realise that they need to act on behalf of the tenants too. No tenants, no profits for them.
Was this helpful? Yes
By: Heidi
Oct 31, 2013
View all comments (1)
It is Keys Residentials company policy to inspect managed properties on behalf of our landlord and adequate notice is given to the tenant, in line with the tenancy agreement. It also gives the tenant the opportunity to raise any concerns they may have.....
Jun 29,2010
Minithumbdown
By:
Jun 29,2010
0 people found
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Check your T&C's thorughly they add on a whole heap of additonal charges and your bounf to lose a good percentage of your deposit. ...
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Jan 08,2010
Minithumbdown
By:
Jan 08,2010
0 people found
this helpful
I dont know how this agent opperates. The staff are clueless and their service is apalling!...
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Apr 04,2007
Minithumbdown
By:
Apr 04,2007
0 people found
this helpful
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Awards won by Keys Residential Ltd

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Heidi Ansell - upload your photo Heidi Ansell
1 reviews

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Jaqcui Harris - upload your photo Jaqcui Harris
1 reviews

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Andrew Hodgson - upload your photo Andrew Hodgson
1 reviews

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