At Keylet we are committed to serving all of your residential Sales & Lettings needs. Founded in 1998 as a two person operation Keylet has grown from strength to strength and we are proud to have Read full description...At Keylet we are committed to serving all of your residential Sales & Lettings needs. Founded in 1998 as a two person operation Keylet has grown from strength to strength and we are proud to have become one of Cardiff
Keylet

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“ The worst of the worst... ”

Apr 18,2018
Minithumbdown
By: 'Cyprianos'
Apr 18,2018
0 people found
this helpful
I knew Student Letting Agents were bad but never knew quite how bad until selecting Keylet as my agents for second year. Keylet will not see you as a student, not even as a person but as a target. They love to rinse you of ...
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Comment on agent fees
Awful
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Mar 09,2018
Minithumbup
By: 'Thomas'
Mar 09,2018
0 people found
this helpful
Fantasic agency - I rented a purpose built student house on Penywain Road in Roath last year. It was a brilliant home for us and Keylet went over and beyond for us!...
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Comment on agent fees
very resonable.
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Mar 07,2018
Minithumbup
By: 'Sam Blake'
Mar 07,2018
0 people found
this helpful
Found an excellent property from keylet, rhydian was amazing and very helpful, couldn't do enough for us. Would definitely recommend them to anyone....
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Comment on agent fees
Very reasonable and can’t complain with fee charged
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Mar 05,2018
Minithumbup
By: 'emoaksom'
Mar 05,2018
0 people found
this helpful
My experience with Keylet was excellent and I would definitely recommend to anyone who is looking for student accommodation for the next academic year around Cardiff....
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Comment on agent fees
Good
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Nov 13,2017
Minithumbdown
By: 'Zero professionals'
Nov 13,2017
4 people found
this helpful
Disorganized, not even a drop of logic and coordination for managing a issue from A to B, the issue reporting website is useless, they do not read messages. The most terrible experience of my life regarding tenancy management. I do not imagine why landlords will ...
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Oct 24,2017
Minithumbdown
By: 'Pete njs'
Oct 24,2017
3 people found
this helpful
Daylight robbery! They took around £1500 collectively from our deposits for cleaning and various very minor damages around the house (after we'd spent 2-3 days thoroughly cleaning everything!), funny thing is the next lot of students moved in just a couple hours after we ...
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Comment on agent fees
Ludicrous.
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Aug 31,2017
Minithumbdown
By: 'GFT'
Aug 31,2017
2 people found
this helpful
The experience myself and my housemates had with keylet was beyond a joke. first of all, when we moved in to the property we were told that it would have been professionally cleaned prior to move in day. However, when we arrived, the place looked ...
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Comment on agent fees
Bad. Will do anything to get money out of people. Unfair and ridiculous prices.
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Aug 18,2017
Minithumbup
By: 'Sarah Tansy'
Aug 18,2017
0 people found
this helpful
Excellent customer service from all members of staff, maintenance resolved efficiently with no issues throughout our tenancy. Would rent with Keylet again....
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Aug 17,2017
Minithumbdown
By: 'University Student'
Aug 17,2017
1 people found
this helpful
If I could give minus stars I would do so. Keylet have been insistently unhelpful and sometimes frankly quite aggressive with my flat mate and I. Our flat was damp (due to a leak from the roof) to the point where our clothes and shoes ...
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Comment on agent fees
I can't say I even remember now.
Was this helpful? Yes
By: Rhydian
Aug 17, 2017
View all comments (1)
Hello, I am sorry to hear about your experience with Keylet. I am unable to identify you on all agents, are you able to call our office on 02920 388399 and we will try to resolve any issues and get your bond returned to you as a matter of urgency. Many thanks, Keylet. ...
Jul 30,2017
Minithumbdown
By: 'AS'
Jul 30,2017
1 people found
this helpful
I stayed in a flat managed by Keylet for 6 years, and while my maintenance issues were sorted fairly quickly, Keylet's unprofessionalism quickly surfaced at the end of tenancy. The TDS (Tenancy Deposit Service) advises agents to return deposits to tenants within 10 days of the end ...
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Comment on agent fees
1/4 rent plus VAT is absurd, £200 a year just to print out the previous year's contract and change the dates? You have a very high opinion of yourselves if you think it's worth that.
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By: Celyn
Aug 02, 2017
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Hello, we are very sorry to hear of your review and as a valued tenant for 6 years we are sorry you feel that the end of the tenancy was not maintained to our professional standards that you had experienced during your tenancy. We appreciate the amount of bonds we are currently processing is not your concern, we have a housing team with members of staff committed solely to the deposits, however in light of your comments, we will look to improve by using additional resources in future. We underst ...
Jul 10,2017
Minithumbdown
By: 'Aaa-B'
Jul 10,2017
1 people found
this helpful
Be very careful when dealing with this agency. They will do barely anything for you, even though they will be asking for the fees to be paid in full (wasted money). Always put everything in writing, ask for written confirmation for everything, record phone calls ...
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Comment on agent fees
Wasted money.
Was this helpful? Yes
Dec 09,2016
Minithumbup
By: 'Talisa White'
Dec 09,2016
0 people found
this helpful
After trapsing around crappy houses with crappy agents, we were booked in with Keylet the following day. When we got there, Jon sat us down and talked through exactly what we wanted, then we were shown the ones he thought suited us best. He actually ...
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Comment on agent fees
They are the same as everyone else's, so we were happy to pay what we needed for our house.
Was this helpful? Yes
Nov 25,2016
Minithumbup
By: 'Last minute.com'
Nov 25,2016
0 people found
this helpful
Cannot thank Keylet enough for all there help!! After being late finding a property last year myself and friends were struggling to find anything but disgusting and dirty apartments that other agents deemed luxury. After short notice they managed to find us a lovely property ...
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Comment on agent fees
Compared to other agents, worth it!
Was this helpful? Yes
Oct 30,2016
Minithumbdown
By: 'A'
Oct 30,2016
3 people found
this helpful
DO NOT RENT WITH KEYLET!!! They are unbelievably rude, never fix a problem in the property unless you get to a point to threaten them to report them to the Cardiff Council. The are completely unorganised, constantly losing tax exception forms, final bills etc. and ...
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By: Keylet Cathays Branch
Oct 31, 2016
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Hello, I'm sorry to hear you were not satisfied with our service. Unfortunately, I am unable to discuss in detail the breakdown of your bond deductions. A full explanation would have been sent to you via email. We follow the guidelines and practices of our registered dispute scheme the TDS. If you still feel matters are unresolved, please contact our office on 02920388399 where a member of our team will be able to help. Thank You, Keylet. ...
Oct 28,2016
Minithumbdown
By: 'Henry'
Oct 28,2016
3 people found
this helpful
Warning to all Students, Do NOT Let through Keylet, Go private! I am a mature student and have been paying rent to different people for some time. Never have I been treated so appallingly as I have done in the hands of Keylet. Watch out ...
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Comment on agent fees
...
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By: Keylet Cathays Branch
Oct 31, 2016
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Hello Henry, I'm sorry to hear the content of your review, here at Keylet we take all complaints very seriously. I would like to clarify that we use the TDS - The Dispute Service, (not DPS) in relation to bonds on all Keylet managed properties. As we are governed by the schemes rules and regulations, it is our duty to remain compliant with them and therefore can assure you that we deal with deposits in line with their procedures. I am unable to go in to detail regarding your bond deductions onli ...
Aug 03,2016
Minithumbdown
By: 'Paige'
Aug 03,2016
1 people found
this helpful
Awful letting agency. When we moved in it wasn't the cleanest but we overlooked it as we were so excited to move in. Over the months that passed we had a few lighting problems and rang the maintenance team twice, both times people came out ...
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By: Keylet Sales & Lettings
Aug 17, 2016
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Hello Paige, I'm sorry to read the content of your review, we would appreciate the opportunity to rectify this in person and therefore if you could contact the Branch Manager on 02920388399, we can arrange for any issues to be addressed asap. We would like to clarify some of the points you raise above, firstly we have an online reporting maintenance system, so that every maintenance report is logged and accessible by us and you, as the tenant. This works in conjunction with our out of hours emer ...
Jan 20,2015
Minithumbup
By: 'tony patterson'
Jan 20,2015
1 people found
this helpful
I regularly rent out my apartment in Cardiff Bay as I work overseas a lot and therefore I have allot of experience in working with all the local letting agencies. Keylet have by far the best service in terms of keeping you abreast of latest ...
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Nov 21,2014
Minithumbdown
By: 'Ex Keylet Customer'
Nov 21,2014
4 people found
this helpful
I am new to this website and even though I used Keylet a few years ago when I was a Student at university the horror of my treatment from Keylet stays with me today. This is an honest review and I warn you stay away ...
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By: Keylet
Nov 28, 2014
View all comments (1)
It is unfortunate that we have been unable to locate you as one of our tenants. We take all complaints very seriously and would have liked the opportunity to discuss the content of your review in person. However, as our company complaints procedure has not been followed correctly in this case, then I would like to draw your attention to the following points: The Keylet website (www.keylet.co.uk) as well as the tenant handbook (which works in conjunction with the tenancy agreement) details every ...
Oct 10,2014
Minithumbdown
By: 'Bethlaur'
Oct 10,2014
2 people found
this helpful
Lots of maintenance issues that were never sorted in due time, you will need to frequently harrass staff for them to do anything...
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What agent could do to change your mind?
Not worth the money. Maintenance men were great but staff at the office are clueless and very unhelpful
Attached Files
Comment on agent fees
Fees for the house were suitable but the service from thee letting agency was subpar
Was this helpful? Yes
Sep 10,2014
Minithumbup
By: 'Leigh'
Sep 10,2014
1 people found
this helpful
We have been with Keylet for several years now and the things I appreciate the most is are their responsiveness, communication and their ability to admit when they get it wrong. With regards to responsiveness and communication, whether you phone or email, Keylet always respond ...
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Sep 07,2014
Minithumbup
By: 'DLL'
Sep 07,2014
1 people found
this helpful
My flatmate and I are young professionals and mature students pursuing our PhDs. What this meant is that we needed a space that was conducive to writing and which made us feel at home (quiet, modern, furnished, affordable, stress-free). We were comprising our list of ...
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Comment on agent fees
It was worth it!
Was this helpful? Yes
Jul 30,2014
Minithumbdown
By: 'Rich Evans'
Jul 30,2014
3 people found
this helpful
Stay away from this letting agent at all costs! They are money grabbers who will over charge you for everything under the sun. they charge stupid extra amounts for invoices (i.e. printing out a sheet of paper), which must be using fancy ink i ...
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Oct 19,2013
Minithumbdown
By: 'Anon'
Oct 19,2013
5 people found
this helpful
I am now 3 months into my tenancy with Keylet. I didn\'t know the area well before I came to view and I was told nothing about the noise that I am enduring! It is horrendous. They\'re lovely to you when they try to ...
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Was this helpful? Yes



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