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Properties for sale
Properties for rent
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Fantastic service from Sam, Felix, Melanie and the whole team. They have managed my house for over 10 years and I have been really impressed particularly in the last 5 years as I moved to study back at uni in Bristol and gave them full control of my house to let. They are excellent at dealing with queries and are really nice people. Great customer service and come highly recommended !...
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Comment on agent fees
Great fees
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Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
this helpful
Sam was extremely efficient, friendly and extremely professional. She made the process very easy and was very approachable when asking questions regarding the property. I would recommend anybody looking for a house to use Keywest, especially when dealing with Sam....
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Comment on agent fees
Good
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Mar 21,2016
Minithumbup
By:
Mar 21,2016
0 people found
this helpful
Used Keywest and never regretted it! Very knowledgeable and inspections done on time. Altogether a good team, and would recommend Keywest anytime!...
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Comment on agent fees
reasonable fee.
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Nov 19,2015
Minithumbup
By:
Nov 19,2015
0 people found
this helpful
I am really happy with keywest estate agent,They had different property in the market and helped me fine the property I was looking for.It was very difficult for me to come all the way from London to view the property in Leicester.Lisa helped me in finding the best location suitable for my family,cause I didn't know anything in Leicester.Excellent customer experience dealing with Lisa.All through the process they were very helpful in getting done ASAP.I would like to thank the whole team of Keyw...
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By: Clare@keywest
Nov 19, 2015
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Thank you for your lovely review Jennifer. It was a pleasure helping you to find a new home!....
Nov 12,2015
Minithumbup
By:
Nov 12,2015
0 people found
this helpful
I would like to say that I am very impressed with the service I have had from Keywest; great advice and information, good communication, very helpful, and extremely speedy in finding and installing tenants! Many thanks to all involved....
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By: Clare@keywest
Nov 12, 2015
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Thank you for your lovely review!....
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
I was really impressed with the service I received from Clare. She is extremely professional, courteous and trustworthy. The sale of my property did not prove to be straightforward (no fault of Key West) but Clare dealt with the issues efficiently and with common sense. Unlike many agents, Clare delivered on her promise to see the transaction through to completion and was not just focused on securing the initial offer. I would definitely recommend Clare....
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Comment on agent fees
The fees were competitive and much cheaper than the other nationwide or regional agents.
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By: clarekeywest
Nov 10, 2015
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Thank you so much for your kind words Nick. It has been a pleasure helping you sell your home and i wish you many happy years in the new home you buy.....
Oct 08,2015
Minithumbup
By:
Oct 08,2015
0 people found
this helpful
No hesitation in recommending Keywest! The whole process went extremely smoothly. Lisa and Clare were efficient, friendly, approachable, and most importantly, they kept me updated all the way through via email and telephone. Very impressive, top notch service. Thank you!...
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By: Clare@keywest
Oct 08, 2015
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Thank you for your kind words Mr Willson. It was a pleasure doing business with you.....
Sep 29,2015
Minithumbup
By:
Sep 29,2015
0 people found
this helpful
An excellent service from an amazing team of people. Selling this property was difficult for me personally as myself and my ex partner had separated just a month before first getting in contact with Keywest. Clare came round to value the property and was very understanding when I told her of my situation, she was helpful, honest and very friendly. We decided I go ahead with the sale 3 months later and Clare had all our notes to hand and was very prompt in getting the house on the market. They w...
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By: clarekeywest
Sep 29, 2015
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Thank you so much for your positive feedback Christine. It has been a pleasure helping you to sell your home.....
Sep 24,2015
Minithumbup
By:
Sep 24,2015
0 people found
this helpful
Two prospective tenants were found within three days of advertising the property. I selected one who turned out to be reliable....
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By: Clare@keywest
Sep 25, 2015
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Thank you for the positive review Robin.....
Sep 21,2015
Minithumbup
By:
Sep 21,2015
0 people found
this helpful
Clare Phillips visited my property and was very professional and new the market very well. The property sold within 1 week of them advertising. I could not fault the communication with Clare & Lisa. I would definitely recommend them. This was my first experience of selling a property. I had seen 2 other agents prior to seeing Clare @ Keywest who did meet my expectations at all. Clare came across very well, was very easy to get on with and showed in a keen interest in helping to sell...
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By: clarekeywest
Sep 21, 2015
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Thank you for your kind words Clare. It has been a pleasure selling the property for you.....
Jul 03,2015
Minithumbup
By:
Jul 03,2015
0 people found
this helpful
I can highly recommend Key West, having just sold my property through them. From day one they were extremely personable and efficient, and very on the ball. Outstanding customer service and communication. Clare in particular was incredibly good at keeping me up to date with how things were progressing and pushing through the sale in a timely fashion. I felt reassured and confident in their ability to market and sell the property-which they did incredibly quickly! It was an absolute pleasure to d...
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By: clarekeywest
Jul 15, 2015
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Thank you for your kind words Victoria. It was a pleasure doing business with you.....
Jun 25,2015
Minithumbup
By:
Jun 25,2015
0 people found
this helpful
Clare was excellent , very efficient and returned my calls promptly. She always keep me informed with regards any concerns and issues. Many times she went over and above to help me out and I have no hesitation in recommending Keywest . Thank you Clare ....
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By: Clare@keywest
Jun 25, 2015
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Thank you so much for your kind words.....
Apr 28,2015
Minithumbup
By:
Apr 28,2015
0 people found
this helpful
First class service from Clare and the rest of the staff. They kept us fully informed of all viewings and followed up each one reporting back. Clare was particularly superb as she very professionally negotiated the sale process. Every thing you would expect and hope for from a very good Estate Agent!...
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Comment on agent fees
Fees were competetive.
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By: Clare@Keywest
Apr 28, 2015
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Hi Ann. Thank you so much for your review. It was a pleasure selling the property for you.....
Apr 26,2015
Minithumbup
By:
Apr 26,2015
0 people found
this helpful
Lisa is an excellent estate agent and a credit to her company and profession. After one call with Lisa I was confident that I had a contact that understood my requirements and was able to act quickly to find the properties I was looking for. Every viewing has been relevant and accurate in terms of my criteria. I don't look at Rightmove anymore, I just call Lisa,...
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By: Clare@keywest
Apr 27, 2015
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Thank you for your review Sean.....
Apr 21,2015
Minithumbup
By:
Apr 21,2015
0 people found
this helpful
We purchased a house through Key West in Leicester and our contact was Claire Philips. We have bought eight houses during our forty years of married life and we found Claire to be the most proactive and helpful of any agent we have dealt with. During that long period when solicitors are doing their bit and only communicating sparsely, Claire kept us up to date with progress and immediately contacted us if there was a potential for delay. This enabled us to get in touch with our solicitor and mov...
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Comment on agent fees
We didn't pay a fee because we purchased the house through this agent.
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Feb 15,2015
Minithumbup
By:
Feb 15,2015
0 people found
this helpful
Can't fault key west. Had been with them for 8 months, they were always well mannered and polite to me an my family. We had a few problems with the house...mainly to the cooker, it broke, not easy when you have a 3 year old, and to be honest the landlord was not easy sorting it but sheryl an Paul got on the ball and got it fixed and sorted. They went out of their way to ring every few days to make sure it was fixed which was nice. Even when leaving the tenancy they were still great, helpful and ...
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Dec 13,2014
Minithumbup
By:
Dec 13,2014
0 people found
this helpful
Clare was absolutely fantastic from beginning to end. She was instrumental in negotiating with the buyer in getting me the best possible price. it took an inordinate time to get the sale completed. The dealings with the buyers solicitors were extremely protracted due to their inefficiency and it was due to Clare's persistence that the deal was finally completed. Clare always kept me in the picture as to progress and instantly replied to my emails. She is an absolute credit to Key West and I wis...
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By: ClareKeywest
Jan 07, 2015
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Thank you so much for your kind words Mr Patel. It was a pleasure doing business with you.....
Nov 09,2014
Minithumbup
By:
Nov 09,2014
0 people found
this helpful
I first came across Clare Philips from Key West two and a half years ago when looking to buy a property for my daughter to live in whilst a university. Clare's level of customer care was nothing short of exceptional. We actually at that time didn't end up buying a property through Key West but it was Clare who pointed us in all the right directions. She gave me sound, sensible, unbiased advice even though she knew we weren't buying one of her properties. I'm not from Leicester and don't know the...
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Comment on agent fees
I felt the feed where fair and we earned
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By: Paul @ Keywest
Nov 10, 2014
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Many thanks for your review Helen. Much appreciated.....
Oct 20,2014
Minithumbup
By:
Oct 20,2014
0 people found
this helpful
I received a positive attitude right from initial valuation to completion. Was kept well informed of progress throughout the whole process although very professional but also in a friendly and welcoming manner. Explanation of procedures and issues were made clear to me which took a lot of the stress out off the sale. I would recommend their service to anyone. Thanks again to Claire and the rest of the team...
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By: Paul @ Keywest
Oct 20, 2014
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Many thanks for your review Norma!....
Sep 24,2014
Minithumbup
By:
Sep 24,2014
1 people found
this helpful
I have been in business 25 years and I know that providing a good service is easy when everything goes as expected but it's when it doesn't that you find out how good a company is. Clare and the team were so professional and tenacious in the job they did dealing with our house purchase in Leicester, I know exactly where we will be coming should we need realty services again and exactly who we would recommend to anyone else....
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By: Paul @ Keywest
Sep 24, 2014
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Hi Shaun, thanks for your review, Really appreciated!....
Sep 12,2014
Minithumbup
By:
Sep 12,2014
1 people found
this helpful
Dealt with a difficult sale very well. Managed viewings and surveys on my behalf very professionally. Fees good value. Good communications. Managed to get a price higher than I expected....
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By: The Keywest team.
Sep 12, 2014
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Many thanks for your review .....
Sep 08,2014
Minithumbup
By:
Sep 08,2014
1 people found
this helpful
Estate Agents can get a bad wrap at times... But my experience of key west has been astonishingly good... Firstly when I purchased a property through them, Clare managed to deal with a difficult purchase (shockingly bad solicitors) with a patience, calmness and sense of humour that helped managed a tricky situation perfectly... I set her and the charming Sam the task of letting the property I purchased through them before I returned from holiday (7 days), they did it in four... I wouldn'...
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By: Paul @ Keywest
Sep 09, 2014
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Many thanks for the review. Feedback is always appreciated!....
Sep 02,2014
Minithumbup
By:
Sep 02,2014
2 people found
this helpful
I am one of four students who rented a beautiful property with Keywest estate agents. All staff were extremely helpful during the period that we rented one of their properties for 14 months. Staff were always polite and willing to help with any queries or concerns. Additionally any maintainance problems were dealt with ASAP. I would definitely recommend Keywest agents to others....
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By: ClareKeywest
Sep 02, 2014
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Thank you so much for your review.....
Aug 07,2014
Minithumbdown
By:
Aug 07,2014
1 people found
this helpful
Key West seem to be the preeminent smaller firm in the Narborough Road corridor. I sold my house on Hopefield Road via them. At first they seemed personable and proactive, there's no corporate smarm. Their commission rates are negotiable; for a sole agent contract I managed to agree a fixed-fee sliding scale which worked out at 1.63% inc VAT once my property was sold for close to asking price. I write that and I think Β’Γ’β€šΒ¬Γ…β€œhang on, I've given them £2,000. What did they actually do...
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Comment on agent fees
They didn\'t deserve a penny as I did all the work!
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Feb 17,2014
Minithumbup
By:
Feb 17,2014
2 people found
this helpful
Sam was very polite professional. She made three trips for the keys. And my house was rented within 4 days. All through the process i was kept informed vry orofesssionall . I have several properties I rent in Cambridgeshire and I can genuinely say I got excellent service from sam. I hope I get the same service through out....
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Jan 22,2014
Minithumbup
By:
Jan 22,2014
2 people found
this helpful
After reading the previous reviews of keywest I was nervous about dealing with them. I eventually went in to speak to them and found the guys in the office to be incredibly helpful. They took time to explain all the hidden costs of renting to me and moved heave and earth to convince the landlord to allow my dog on the premises. After moving in there were some issues with the property which I called them up abut immediately. Within a week Paul the maintenance manager had arranged a workman to v...
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Oct 22,2013
Minithumbdown
By:
Oct 22,2013
1 people found
this helpful
I have never (and hope never again) been spoken to in such a demeaning, rude and aggressive manner until I spoke to staff at Key west. We have arrived at our rented student house to find that our shower is stuck scalding hot and when we rang up to ask for this to be fixed we were both accused of breaking it and accused of not trying to turn the temperature down. Words cannot express my disgust at the attitude of the "maintenance" man, his constant sighing and aggressive tone was...
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What agent could do to change your mind?
Absolutely everything, they are useless.
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Sep 04,2013
Minithumbdown
By:
Sep 04,2013
3 people found
this helpful
If you are a student and you are renting a house for the first time, go elsewhere. Key West are the most rude and disrespectful bunch of people i have met in my entire life. When we first moved in, none of our meter readings were given to the gas and electric companies and the water board were not informed that the previous tenants had left. Meaning that as soon as we had moved in we had to settle conflicts with the companies and explain we were not the ones who ran up the previous bill. ...
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What agent could do to change your mind?
Completely change their outlook on renting properties to first time students. It would also help if they were given lessons on how to communicate politely and respectively with potential customers and clients.
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Mar 03,2013
Minithumbdown
By:
Mar 03,2013
2 people found
this helpful
Reading the above reviews , I was disappointed to read that these students were treated so badly. As a professional full time worker, my experience was just as terrible. Viewed 2 properties with keywest, then started to view online lettings where you can send a general email out to all agents. I did this asking only for response\'s from those that don\'t charge high credit check fees, Keywest received this email as they are one of the letting agents listed on the distribution list. I received a...
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What agent could do to change your mind?
Never bite the hand that feeds you.
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Nov 06,2012
Minithumbdown
By:
Nov 06,2012
2 people found
this helpful
Terrible service. As student we were treated like we were not valuable, letting agent even commented on the poor quality of places we were being shown due to our low income ( in which we felt judged). We had several difficulties with the agency about mis led information as to content of the flats. We are unsure if the agency just did not know what was included in the flats or just wanted to tell us what we wanted to hear , get get us to sign and pay the agency fees. We have been having tro...
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Agent Fees

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Last updated at 1:40 PM 15/09/2015 by Clare Phillips

Complaints Procedure

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Last updated at 1:40 PM 15/09/2015 by Clare Phillips

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