Keystones Property
5/5, 417 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
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Latest Reviews

 View all Reviews 417
8th Apr 2024
reviewed by 'Devlin'
“As first time buyers we where a little nervous and needless to say absolutely clueless on the whole process. Libby ......”
29th Mar 2024
reviewed by 'Jordan'
“Harrison met Libby at Clockhouse during ‘what are we week’, where they discussed what Libby’s role is. Harrison reported ......”
28th Mar 2024
reviewed by 'Mandi'
“I recently had a great experience with Libby and she couldn’t have been nicer to me and my grandson, ......”
25th Mar 2024
reviewed by 'Junior'
“Libby has been nothing short of exceptional in her handling of our property purchase through Keystones.Amiable, prompt and knowledgable, ......”
12th Mar 2024
reviewed by 'Daniela'
“Renting a house through Keystones Property has been an absolute pleasure, thanks in large part to the exceptional service provided ......”
1st Mar 2024
reviewed by 'john toye'
“Scott and the team at Keystones's are by far the best estate agents out there. I have worked with Keystones's ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 1 87 4 126 2 92 4 25 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   8
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“Fantastic Agent...”

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Apr 24,2018
Minithumbup
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Scott
By: 'Stewart'
Apr 24,2018
0 people found
this helpful
I couldn't recommend Keystones highly enough. Professional, helpful, they go above and beyond. Let our flat out quickly and offered assistance every step of the way....
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Excellent
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“I just want to share my best experience regarding renting proprety, I have been very lucky to meet Scott and his professional staff. Strongly recomand...”

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Mar 17,2018
Minithumbup
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Scott
By: 'Claudia'
Mar 17,2018
0 people found
this helpful
The aggent was very professional, he explaind me everything very clear and also he show me all the house and the garden with patient. Thank you for my experience!...
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“I rarely use Estate and Letting Agents, I usually would ......”

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Mar 09,2018
Minithumbup
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Scott
By: 'Mike'
Mar 09,2018
0 people found
this helpful
I rarely use Estate and Letting Agents, I usually would rather rent the property myself via Gumtree, however, I was cold called by Scott from Keystones and he managed to talk me round to renting my place for a reasonable fee. Since it was 3 weeks ...
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Comment on agent fees
Good very competative
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“A very good service was offered by Ross Downham. I ......”

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Mar 07,2018
Minithumbup
By: 'MAC'
Mar 07,2018
0 people found
this helpful
A very good service was offered by Ross Downham. I was kept up to date through phone and email at all time....
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N/A
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“Words cannot describe how grateful I am to Keystones. Chris ......”

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Mar 02,2018
Minithumbup
By: 'Sharon'
Mar 02,2018
0 people found
this helpful
Words cannot describe how grateful I am to Keystones. Chris and Ross were so hard to sell my house which was proving extremely difficult. After being on with a Corporate Agent that went bust, I went to Keystones who had a total of 82 viewings and ...
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Comment on agent fees
Very good
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“Exceptional!! From the moment we met Scott, he was extremely ......”

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Jan 02,2018
Minithumbup
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Scott
By: 'Lenise'
Jan 02,2018
0 people found
this helpful
Exceptional!! From the moment we met Scott, he was extremely friendly, approachable and professional at the same time. His advice, expertise and helpfulness was more than we got from any other Agent we saw. It was an immediate ½es' for us. Fees were competitive, the ...
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Comment on agent fees
Fantastic
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“I have been letting my house through this agency and ......”

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Dec 27,2017
Minithumbup
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Scott
By: 'Olga'
Dec 27,2017
0 people found
this helpful
I have been letting my house through this agency and sold the same house in September 2017. Keystones were doing property management for me - to the excellent standard. Scott Jay was always available, all payments received on time, all necessary jobs arranged and done to ...
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Comment on agent fees
Reasonable, within market bracket and considering, that the team goes out of the way to help - excellent rates.
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“Keystones property delt with the sale of my mothers property ......”

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Dec 18,2017
Minithumbup
By: 'Jane'
Dec 18,2017
0 people found
this helpful
Keystones property delt with the sale of my mothers property and our property. From start to finish Chris was extremely helpful and we felt confident in his knowledge and experience. Nothing was ever to much trouble we could always get in touch with him if ...
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Comment on agent fees
Very reasonable fees, good value for money.
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“Scott, Chris and the team provided me with a 1st ......”

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Nov 16,2017
Minithumbup
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Scott
By: 'matpaulfox'
Nov 16,2017
0 people found
this helpful
Scott, Chris and the team provided me with a 1st class service from the minute I walked in for an general enquiry right through to when the property sold only a couple of months later. I found Keystones genuine, honest, friendly and more than just ...
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Comment on agent fees
I found their fees to be reasonable and good. I choose them as they didnt offer a fixed web style fee. I wanted a personal service and not to pay an upfront fee then be put on the back burner.
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“I WAS HAPPY WITH CHRIS FROM THE FIRST TIME I ......”

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Nov 15,2017
Minithumbup
By: 'JOHN'
Nov 15,2017
0 people found
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I WAS HAPPY WITH CHRIS FROM THE FIRST TIME I SPOKE TO HIM. HE GAVE ME SOUND ADVICE AND VERY HELPFULL IN GENERAL THROUGH THE WHOLE SALE PROCESS....
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Comment on agent fees
REASONABLE
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“The Keystones team were great, they provided insight and helped ......”

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Nov 14,2017
Minithumbup
By: 'B'
Nov 14,2017
0 people found
this helpful
The Keystones team were great, they provided insight and helped more then other property agents have done in the past. Chris was exceptional in the level of assistance that he provided with our queries, ensured a speedy and smooth transaction. I would recommend them to ...
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“Keystones were very helpful and made the process of buying ......”

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Nov 08,2017
Minithumbup
By: 'Shelby91'
Nov 08,2017
0 people found
this helpful
Keystones were very helpful and made the process of buying our first property less stressful. Chris answered any questions we had and got back to us as soon as he could with extra information on the property. Thank you again for your help....
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“Chris and the team were really helpful with the sale ......”

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Nov 08,2017
Minithumbup
By: 'BLimehouse'
Nov 08,2017
0 people found
this helpful
Chris and the team were really helpful with the sale of the house. It sold really quickly. Overall I am happy with the transaction and support given by Keystones. Fair Valuation given and achieved asking price....
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Comment on agent fees
Fees are 1%
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“Chris was very helpful and energetic in his efforts to ......”

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Nov 04,2017
Minithumbup
By: 'Tony'
Nov 04,2017
0 people found
this helpful
Chris was very helpful and energetic in his efforts to find us a buyer for 298B Lodge Lane. We had more viewings than any other agent managed to find. Chris sold the property inside 30 days after it had been on the market for six months....
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Comment on agent fees
The fees were less than other agents
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“This is the 2nd time I have chosen to use ......”

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Sep 13,2017
Minithumbup
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Scott
By: 'Claire'
Sep 13,2017
0 people found
this helpful
This is the 2nd time I have chosen to use Keystones and once again received an amazing service. I cannot recommend Keystones enough as a landlord, they are so efficient on finding great tenants quickly so you have no gaps in rental so financially I ...
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Comment on agent fees
Agent fees are the best in the area I would only use Keystones
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“Chris and Scott were both very friendly and easy to ......”

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Sep 13,2017
Minithumbup
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Scott
By: 'Mets'
Sep 13,2017
0 people found
this helpful
Chris and Scott were both very friendly and easy to deal with. Chris was very knowledgeable at our first meeting and out of the four estate agents we met with, we decided to go with Keystones due to agent fees and personality. They brought in ...
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Comment on agent fees
Agent fees was quite good at 0.5% of total selling cost of the property plus VAT and no other hidden costs.
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“Keystones Property dealt with the sale of my own property ......”

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Sep 13,2017
Minithumbup
By: 'Mr'
Sep 13,2017
0 people found
this helpful
Keystones Property dealt with the sale of my own property and my mother in laws property. From start to finish Chris was on top of everything, he felt that the summer house and garage we had at bottoms of gardens where big selling features to ...
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Comment on agent fees
Worth every penny and pound
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“We decided to sell our property with a local agent ......”

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Jul 31,2017
Minithumbup
By: 'A'
Jul 31,2017
0 people found
this helpful
We decided to sell our property with a local agent and were very pleased that we chose Keystones. Chris Killgallon was fantastic, he was very knowledgeable, helpful and professional. Nothing was too much trouble and we could always get in touch with him if we ...
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Comment on agent fees
Good
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“The flat I viewed, through Keystones, I instantly loved. Scott ......”

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Jul 31,2017
Minithumbup
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Scott
By: 'Matt'
Jul 31,2017
0 people found
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The flat I viewed, through Keystones, I instantly loved. Scott Jay's professional and amiable manner reduced the stress that comes with moving. Any queries I've had have been handled promptly and succinctly. Now I'm living in a flat that I'm happy in....
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Comment on agent fees
The agents fees didn't seem excessive.
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“A very proffessional service, all questions and calls were answered ......”

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Jul 31,2017
Minithumbup
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Scott
By: 'L.Bhakar'
Jul 31,2017
0 people found
this helpful
A very proffessional service, all questions and calls were answered promptly and effectively. The staff are a credit to the business, fantastic customer service. I will be reccomending to friends and family....
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Comment on agent fees
Good fees, seem like standard fees charged at this time
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“I would like to say that I found all the ......”

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Jul 29,2017
Minithumbup
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Scott
By: 'Pam.'
Jul 29,2017
0 people found
this helpful
I would like to say that I found all the staff at the Collier Row Branch friendly, helpful and polite. I would especially like to mention Scott and Chris, they were very patient with me and kept me positive throughout the whole time. They showed ...
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Comment on agent fees
I was fortunate enough to take the special introductory offer of 0.5% so it goes without saying I was very pleased with these fees.
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“Chris and the team at Keystones in collier row offered ......”

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Jul 29,2017
Minithumbup
By: 'Jamie'
Jul 29,2017
0 people found
this helpful
Chris and the team at Keystones in collier row offered nothing but exceptional service. Chris always called back when away from the office and always got things done. We had a few problems along the way with solicitors etc and Chris resolved everything very quickly. ...
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Comment on agent fees
Good
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“If your looking for a company to handle your letting ......”

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Jul 25,2017
Minithumbup
By: 'M'
Jul 25,2017
0 people found
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If your looking for a company to handle your letting or sales this is the company for you I have used many different agents and can honestly say this is without a doubt the best firm I've used they are the whole package polite professional ...
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Comment on agent fees
Good very reasonable
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“If I could give six stars, I would. I am ......”

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Jul 22,2017
Minithumbup
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Scott
By: 'Marielyne'
Jul 22,2017
0 people found
this helpful
If I could give six stars, I would. I am very pleased with the service I received from both Chris, Scott and their team. My sale and purchase transaction was not the easiest but the advice and support I received was fantastic. I have dealt ...
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Comment on agent fees
The fees charged were reasonable and good value for money.
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“Very happy with the team. I live abroad so gave ......”

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Jul 12,2017
Minithumbup
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Scott
By: 'Steve'
Jul 12,2017
0 people found
this helpful
Very happy with the team. I live abroad so gave keys and instructions to Scott to sell the property for a specific price. This was achieved with I believe no problems and the minimum of correspondence....
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Comment on agent fees
Fair, market price
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“My experience so far has been good. Scott and Chris ......”

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May 20,2017
Minithumbup
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Scott
By: 'JS'
May 20,2017
0 people found
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My experience so far has been good. Scott and Chris have helped me To ensure that good tenants are placed in my property....
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Comment on agent fees
Good
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“We used Keystones for selling our property. They are extremely ......”

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May 13,2017
Minithumbup
By: 'Carly'
May 13,2017
0 people found
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We used Keystones for selling our property. They are extremely professional with fantastic communication skills. We found them very helpful, approachable and friendly. They always called you and you were never left without updates or feedback. The team managed the viewings and were passionate about ...
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Comment on agent fees
The fees were very competitive in the local area
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“An absolute pleasure to deal with. Kept us in the ......”

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Mar 24,2017
Minithumbup
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Scott
By: 'David'
Mar 24,2017
0 people found
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An absolute pleasure to deal with. Kept us in the loop the whole way. From putting our property on the market, right the way through to sale. Always returned calls, and if they were busy, they always returned a call shortly after....
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Comment on agent fees
Their fees were very competative
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“Best Estate Agent in Romford I hope to deal again ......”

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Mar 20,2017
Minithumbup
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Scott
By: 'Arton'
Mar 20,2017
0 people found
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Best Estate Agent in Romford I hope to deal again with Mr Scott JAY in 2017 because he is hard worker and he found a very good family tenant for me ....
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Comment on agent fees
Good fees
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“Since Chris arrived at Keystone the service I receive has ......”

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Mar 14,2017
Minithumbup
By: 'Aron'
Mar 14,2017
0 people found
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Since Chris arrived at Keystone the service I receive has been second to none . He has excellent management skills . He can negotiate on all levels . He offers me a comprehensive service which I am very happy with ....
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Comment on agent fees
you get what you pay for
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



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