Key Properties
1.8/5, 19 reviews
21% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction
Key Properties is the premier property letting, property management and sales agent in Manchester and provides all services related to buying, selling, renting and letting a property. show more Key Properties is the premier property letting, property management and sales agent in Manchester and provides all services related to buying, selling, renting and letting a property.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 1 12 0 0 0 0 0 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I finally got free of this company over six months ......”

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Apr 08,2014
Minithumbdown
By: 'Aria Melody'
Apr 08,2014
0 people found
this helpful
I finally got free of this company over six months ago and have had time to reflect, and compare them to my current letting agent, Dandara. I have lived in the city centre for almost ten years, and Key Properties are undoubtedly the worst letting ...
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What agent could do to change your mind?
Train your staff on client interaction (on ALL levels, not just where money is involved).
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“Still a tenant waiting for my contract to end soon!! ......”

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Nov 25,2013
Minithumbdown
By: 'Tenant'
Nov 25,2013
1 people found
this helpful
Still a tenant waiting for my contract to end soon!! I have had nothing but trouble with these so called agents. First of all, you do not need a deposit insurance they try and sell it to you saying you can not move in without ...
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By: Sincere Pmx
Jun 12, 2014
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And I thought we were the only ones to think that Three keys were a vile bunch of unmitigated scoundrels! Shame on Three keys Property Management!! ...

“Avoid avoid avoid as a landlord! No issues with the ......”

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Oct 08,2013
Minithumbdown
By: 'Landlady666'
Oct 08,2013
2 people found
this helpful
Avoid avoid avoid as a landlord! No issues with the sales team - they are actually very efficient - but the lettings are an absolute nightmare. We had furniture stolen from the flat (noticed by us not the agents), tenants leaving it in a tip, ...
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“Stay away from these agents! They are the worst organisation ......”

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Aug 19,2013
Minithumbdown
By: 'cookie88'
Aug 19,2013
3 people found
this helpful
Stay away from these agents! They are the worst organisation I have ever had to deal with. Do not expect to be moving into a clean property. Do not expect to given any notification that someone will be inspecting your property as someone may just ...
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“I have used key properties for about 3 years now . I ......”

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Jul 26,2013
Minithumbup
By: 'Rachelopey'
Jul 26,2013
0 people found
this helpful
I have used key properties for about 3 years now . I have had a previous experience with alot of unorganisation with many people running my property with no communication. I was considering changing letting companies but I have now organised for mike to only run my ...
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“I have my property placed with Key properties for several ......”

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Jul 23,2013
Minithumbup
By: 'Donal'
Jul 23,2013
0 people found
this helpful
I have my property placed with Key properties for several years and find them very professional. The last tenant left unexpected and they had the apartment rented again within 5 days... I highly recomend them...
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“KEY PROPERTIES are an absolute nightmare, i moved into their ......”

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Jul 12,2013
Minithumbdown
By: 'vivian'
Jul 12,2013
2 people found
this helpful
KEY PROPERTIES are an absolute nightmare, i moved into their property in sportcity manchester, they are very nice and pushy before you move in , obviously very sales driven, right after they dont care about you, the property had a broken sofa, broken door locks and ...
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What agent could do to change your mind?
nothing could change my mind, they are despicable at customer service and maintenance.
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“Horrible, slow, unorganised and unprofessional. They have broken many promises.......”

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Jun 10,2013
Minithumbdown
By: 'Anonymous'
Jun 10,2013
1 people found
this helpful
Horrible, slow, unorganised and unprofessional. They have broken many promises. For instance, I was reassured 3 times, twice face to face and once by email, that my contract would be extended, just to be informed by mail, that I would have to move out 2 moths before ...
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“Dreadful. Unhelpful when I lived there and even worse when ......”

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May 05,2013
Minithumbdown
By: 'Lucy'
May 05,2013
0 people found
this helpful
Dreadful. Unhelpful when I lived there and even worse when I moved out. They kept £150 of the deposit for a 'deep clean' despite the fact that it was spotless. No paperwork to support this - no invoice, report of the condition, etc. When I asked ...
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What agent could do to change your mind?
Responded to my calls and emails; not tried to con me out of my deposit; treated me like a human being when I spoke to them.
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Was this helpful? Yes
By: COOKIEU88
Jul 29, 2013
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They are trying to pull the same stunt with me at the moment!! I couldnt have left the place tidier yet they are saying they need to arrange for a deep clean! absolute nightmare. what was the outcome of your dispute? did you manage to get things sorted? ...

“Caroline was extremely helpful, prior to vacating the property i ......”

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Apr 08,2013
Minithumbup
By: 'Stu'
Apr 08,2013
0 people found
this helpful
Caroline was extremely helpful, prior to vacating the property i had a slight discrepancy with a couple of utility providers thankfully after contacting property management, Caroline liaised with the utility providers on my behalf and resolved the matter straight away. I would recommend and use ...
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“With a full time day job, managing my six rental ......”

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Apr 08,2013
Minithumbup
By: 'Sarah Livesley'
Apr 08,2013
0 people found
this helpful
With a full time day job, managing my six rental properties was becoming really stressful. It was a big decision to go for a full property management package, but thanks to Key Properties I haven't looked back. I'd recommend Key time and time again. The ...
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By: Landlord
Apr 16, 2013
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I would agree with JS. Certainly not our experience... ...

“I can not describe my anger towards this pathetic excuse ......”

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Oct 31,2012
Minithumbdown
By: 'Kuanga'
Oct 31,2012
1 people found
this helpful
I can not describe my anger towards this pathetic excuse of an agency, I dealt with a girl called Katie Hobson she was an absolute nightmare very rarely would she respond to any of my emails/ telephone calls I had to frequently chase up any ...
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What agent could do to change your mind?
More competent and respond to emails and call backs etc....
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By: Kinny Mafia
Mar 29, 2013
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[[EDIT ORIGINAL START]] Hi I know how you feel, and I am also in a dispute with the F***ing idiots about deductions in my deposit! I have had soo many problems with them.I'm just soo glad I've left the idiots and have my own place now. [[EDIT ORIGINAL END]] Hi I know how you feel, and I am also in a dispute with the idiots about deductions in my deposit! I have had soo many problems with them.I'm just soo glad I've left the idiots and have my own place now. ...

“As landlords of a property where Key Properties were acting ......”

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Oct 09,2012
Minithumbdown
By: 'LandlordsBeware'
Oct 09,2012
3 people found
this helpful
As landlords of a property where Key Properties were acting as our Managing Agents, we are convinced that they grossly misrepresented their function in their dealings with us ¢â‚¬â€œ our understanding is that their function involves being there as our representative with the tenants, and to ...
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By: holaloa
Oct 27, 2012
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Rubbish, Rubbish Rubbish, think this sums Keys Properties up!!!!!!!!!!! Oh yes the staff also have bad maners!!!!!!!!!!!!!! ...

“I should not have used Key Properties to rent out ......”

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Sep 17,2012
Minithumbdown
By: 'Cheryl'
Sep 17,2012
0 people found
this helpful
I should not have used Key Properties to rent out my property for a number of years. Particularly over the previous 1-2 years, I had many problems with their incredibly unprofessional service and unprofessional employees. I had money taken from my account incorrectly and without ...
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“KEY PROPERTIES ARE THE COWBOYS OF THE LETTING AGENCY WORLD!!! ......”

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Sep 14,2012
Minithumbdown
By: 'Concideringgoingtothepapers'
Sep 14,2012
1 people found
this helpful
KEY PROPERTIES ARE THE COWBOYS OF THE LETTING AGENCY WORLD!!! STAY AWAY!!! Myself and my partner moved to this area for work and had never lived here or rented before, so we looked around at a variet of agents until we came across a few ...
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What agent could do to change your mind?
The things Key Propertiea could do better is basically the complete and utter opposite to everything they have done. Could save themselves time and reputation by just handing problems with professionalism and with some compassion and understanding. Need a better complaints handling process and defo a better Manger- attitude stinks and would be sacked or diaciplined if he worked for most other companies.
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“I've lived in Salford Quays for the past 5 years, I've ......”

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Jun 20,2012
Minithumbdown
By: 'Incompetent morons'
Jun 20,2012
1 people found
this helpful
I've lived in Salford Quays for the past 5 years, I've had to deal with these idiots for 3 years. What can i say, my boiler broke last Jan and i had no hot water or heating for a month. My microwave oven broke so couldn't cook ...
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What agent could do to change your mind?
Professional customer service, competence and helpfulness would be great as well. Nothing can help them, they should be shut down!
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“Absolutely useless. One star is pushing it. Rarely get calls ......”

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Oct 03,2011
Minithumbdown
By: 'mariama'
Oct 03,2011
2 people found
this helpful
Absolutely useless. One star is pushing it. Rarely get calls back (had numerous issues with first apartment) and had to resort to sitting in their office until someone did talk to me. Don't be misled by the swanky offices - you will get dumped as ...
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What agent could do to change your mind?
1, call tenants back 2. respond to emails 3. listen to what is being said 4. resolve problems as reported 5. be honest. it's hardly rocket science.
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“I used them to move into my new home with ......”

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Jul 12,2011
Minithumbdown
By: 'Angry and disappointed.'
Jul 12,2011
1 people found
this helpful
I used them to move into my new home with my partner. I completely agree with the above review. They acted like they couldn't care less, and weren't interested whether I took the property or not. The ONLY reason I ended up chosing Key Properties ...
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“I've have had a leak in my ceiling for six ......”

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Mar 07,2011
Minithumbdown
By: 'wotchit'
Mar 07,2011
2 people found
this helpful
I've have had a leak in my ceiling for six months to date. Key Properties have been worse than useless. In fact, I'd go as far to say that they don't care in the slightest for their tenants, all they are interested in is getting ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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