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Key Properties is the premier property letting, property management and sales agent in Manchester and provides all services related to buying, selling, renting and letting a property.
 
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Apr 08,2014
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Apr 08,2014
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I finally got free of this company over six months ago and have had time to reflect, and compare them to my current letting agent, Dandara. I have lived in the city centre for almost ten years, and Key Properties are undoubtedly the worst letting agents I\'ve had the misfortune to deal with. From not treating any maintenance as a priority, to sending dubious men to my property unannounced, to not even having a key for the property so I had to be home every time maintenance needed to be done....
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What agent could do to change your mind?
Train your staff on client interaction (on ALL levels, not just where money is involved).
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Nov 25,2013
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Nov 25,2013
1 people found
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Still a tenant waiting for my contract to end soon!! I have had nothing but trouble with these so called agents. First of all, you do not need a deposit insurance they try and sell it to you saying you can not move in without this, yes you can its a shamble move for money making!! The viewing, everything went well agent didn\'t seem to know anything about the property but we like the location, Second viewing with the family, agent ran into bedroom and shut the blind. We opened it finding...
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By: Sincere Pmx
Jun 12, 2014
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And I thought we were the only ones to think that Three keys were a vile bunch of unmitigated scoundrels! Shame on Three keys Property Management!!....
Oct 08,2013
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Oct 08,2013
2 people found
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Avoid avoid avoid as a landlord! No issues with the sales team - they are actually very efficient - but the lettings are an absolute nightmare. We had furniture stolen from the flat (noticed by us not the agents), tenants leaving it in a tip, promises that were not kept, charges that were downright unethical. I was in hospital having surgery for cancer and still receiving phonecalls about their ineptitude. We have ended up with the ombudsman and have been awarded compensation. And if you are a t...
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Aug 19,2013
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Aug 19,2013
3 people found
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Stay away from these agents! They are the worst organisation I have ever had to deal with. Do not expect to be moving into a clean property. Do not expect to given any notification that someone will be inspecting your property as someone may just land up unexpectantly while you are out, in or even just about to get into the shower. In my experience, an inspector was just about to let himself into my property as I was about to get into the shower, not something you want as a young girl living ...
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Jul 26,2013
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Jul 26,2013
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I have used key properties for about 3 years now . I have had a previous experience with alot of unorganisation with many people running my property with no communication. I was considering changing letting companies but I have now organised for mike to only run my property and have had no problems i am able to contact him and he is always willing to help with any enquiries quickly and efficiently....
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Jul 23,2013
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Jul 23,2013
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I have my property placed with Key properties for several years and find them very professional. The last tenant left unexpected and they had the apartment rented again within 5 days... I highly recomend them...
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Jul 12,2013
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Jul 12,2013
2 people found
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KEY PROPERTIES are an absolute nightmare, i moved into their property in sportcity manchester, they are very nice and pushy before you move in , obviously very sales driven, right after they dont care about you, the property had a broken sofa, broken door locks and a soo many other issues which they promised to fix, a month after moving in, and nothing still, i paid them for an extra set of keys which i never received and no refund either, they are the worst company to deal with and they are not...
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What agent could do to change your mind?
nothing could change my mind, they are despicable at customer service and maintenance.
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Jun 10,2013
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Jun 10,2013
1 people found
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Horrible, slow, unorganised and unprofessional. They have broken many promises. For instance, I was reassured 3 times, twice face to face and once by email, that my contract would be extended, just to be informed by mail, that I would have to move out 2 moths before the "promised contract extension". When I called them to asked about it (4th time asking about the contract extension), they said they would "look into it" and they never called back. When I wrote a complaint ...
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May 05,2013
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May 05,2013
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Dreadful. Unhelpful when I lived there and even worse when I moved out. They kept ร‚ยฃ150 of the deposit for a \'deep clean\' despite the fact that it was spotless. No paperwork to support this - no invoice, report of the condition, etc. When I asked for them they refused to send them as they would be their \'defence\' if I went to TDS. Jonathon was aggressive and argumentative; he did absolutely nothing to try to resolve the situation. Deposit is currently in dispute with the TDS. I cannot a...
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What agent could do to change your mind?
Responded to my calls and emails; not tried to con me out of my deposit; treated me like a human being when I spoke to them.
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By: COOKIEU88
Jul 29, 2013
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They are trying to pull the same stunt with me at the moment!! I couldnt have left the place tidier yet they are saying they need to arrange for a deep clean! absolute nightmare. what was the outcome of your dispute? did you manage to get things sorted?....
Apr 08,2013
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Apr 08,2013
0 people found
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Caroline was extremely helpful, prior to vacating the property i had a slight discrepancy with a couple of utility providers thankfully after contacting property management, Caroline liaised with the utility providers on my behalf and resolved the matter straight away. I would recommend and use again!...
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Apr 08,2013
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Apr 08,2013
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With a full time day job, managing my six rental properties was becoming really stressful. It was a big decision to go for a full property management package, but thanks to Key Properties I haven't looked back. I'd recommend Key time and time again. The team quite literally can't do enough for you. I hardly have to give my rental properties a second thought now as Key has looked after everything รƒยขรขโ€šยฌรขโ‚ฌล“ from finding new tenants (really quickly!) to looking after deposits, rent col...
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By: Landlord
Apr 16, 2013
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I would agree with JS. Certainly not our experience.......
Oct 31,2012
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Oct 31,2012
1 people found
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I can not describe my anger towards this pathetic excuse of an agency, I dealt with a girl called Katie Hobson she was an absolute nightmare very rarely would she respond to any of my emails/ telephone calls I had to frequently chase up any type of repairs that needed to be done, I requested to speak to the Manager on numerous occasions to complain but he wasn\'t must use either. When it was time to renew our contract i would have to chase them to tell them to send us a new contract to which ...
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What agent could do to change your mind?
More competent and respond to emails and call backs etc....
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By: Kinny Mafia
Mar 29, 2013
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[[EDIT ORIGINAL START]] Hi I know how you feel, and I am also in a dispute with the F***ing idiots about deductions in my deposit! I have had soo many problems with them.I'm just soo glad I've left the idiots and have my own place now. [[EDIT ORIGINAL END]] Hi I know how you feel, and I am also in a dispute with the idiots about deductions in my deposit! I have had soo many problems with them.I'm just soo glad I've left the idiots and have my own place now.....
Oct 09,2012
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Oct 09,2012
3 people found
this helpful
As landlords of a property where Key Properties were acting as our Managing Agents, we are convinced that they grossly misrepresented their function in their dealings with us รƒยขรขโ€šยฌรขโ‚ฌล“ our understanding is that their function involves being there as our representative with the tenants, and to be there to provide fair and unbiased support throughout. We still wonder what it was that they managed for us. The fact that the representatives from Key Properties allowed themselves to be m...
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By: holaloa
Oct 27, 2012
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Rubbish, Rubbish Rubbish, think this sums Keys Properties up!!!!!!!!!!! Oh yes the staff also have bad maners!!!!!!!!!!!!!!....
Sep 17,2012
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Sep 17,2012
0 people found
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I should not have used Key Properties to rent out my property for a number of years. Particularly over the previous 1-2 years, I had many problems with their incredibly unprofessional service and unprofessional employees. I had money taken from my account incorrectly and without notice, they also failed to tell me about a couple of serious problems with my property and a couple of smaller problems that they did get fixed took a VERY long time. They also refused to give me contact details of my c...
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Sep 14,2012
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Sep 14,2012
1 people found
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KEY PROPERTIES ARE THE COWBOYS OF THE LETTING AGENCY WORLD!!! STAY AWAY!!! Myself and my partner moved to this area for work and had never lived here or rented before, so we looked around at a variet of agents until we came across a few great apartments. The one that stood out due to prime location and low cost was through Key Properties. As stated above... The swanky offices and initial interest is all a lie...it\'s the worst decision we\'ve ever made. I\'ll tell you why...here we go... Pick...
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What agent could do to change your mind?
The things Key Propertiea could do better is basically the complete and utter opposite to everything they have done. Could save themselves time and reputation by just handing problems with professionalism and with some compassion and understanding. Need a better complaints handling process and defo a better Manger- attitude stinks and would be sacked or diaciplined if he worked for most other companies.
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Jun 20,2012
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Jun 20,2012
1 people found
this helpful
I\'ve lived in Salford Quays for the past 5 years, I\'ve had to deal with these idiots for 3 years. What can i say, my boiler broke last Jan and i had no hot water or heating for a month. My microwave oven broke so couldn\'t cook with the oven, just the hob. This is all in last winter. Took them over a month to sort the boiler, and 3 months to replace the oven. I\'ve never missed a rent payment or ever paid late. These morons are incompetent as letting agents or as a management company. I had to...
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What agent could do to change your mind?
Professional customer service, competence and helpfulness would be great as well. Nothing can help them, they should be shut down!
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Oct 03,2011
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Oct 03,2011
2 people found
this helpful
Absolutely useless. One star is pushing it. Rarely get calls back (had numerous issues with first apartment) and had to resort to sitting in their office until someone did talk to me. Don't be misled by the swanky offices - you will get dumped as soon as you pay your fees. They really don't give a monkeys. I'm moving out in a couple of months and will be glad to see the back of these jokers. Long list of problems that never got fixed, 2 blokes who let themsleves into my flat - when I was in it -...
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What agent could do to change your mind?
1, call tenants back 2. respond to emails 3. listen to what is being said 4. resolve problems as reported 5. be honest. it's hardly rocket science.
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Jul 12,2011
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Jul 12,2011
1 people found
this helpful
I used them to move into my new home with my partner. I completely agree with the above review. They acted like they couldn't care less, and weren't interested whether I took the property or not. The ONLY reason I ended up chosing Key Properties is because I could get slightly cheaper rent than an adjacent property. I really regret this decision. It has cost me extra, in the first 2 weeks, more money than I would save in the entirety of the year. The property is badly damaged (including bodily ...
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Mar 07,2011
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Mar 07,2011
2 people found
this helpful
I've have had a leak in my ceiling for six months to date. Key Properties have been worse than useless. In fact, I'd go as far to say that they don't care in the slightest for their tenants, all they are interested in is getting their initial commission and then you can go whistle. I would rather live on the street than have to deal with them again!!!...
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Office 1
1 Lowry Plaza, The Quays, Salford M50
(8)
Office 2
227 Deansgate, Manchester M3 4EN
(11)

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