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    John Hodges
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    Adrian Law
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    Franco Pullano
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    Victoria White
Established in 1994, Kelway Law is an established Estate Agent based on the Surrey, Hampshire and West Sussex borders with offices in Haslemere, Hindhead, Liphook and Farnham. Kelway Law offers proper Read full description...Established in 1994, Kelway Law is an established Estate Agent based on the Surrey, Hampshire and West Sussex borders with offices in Haslemere, Hindhead, Liphook and Farnham. Kelway Law offers properties for Sale and to Rent.
Properties for sale
Properties for rent
Feb 24,2017
Minithumbdown
Adrian Law
By:
Feb 24,2017
0 people found
this helpful
I would not give this "gentleman" any stars, we rented a property from him, never again!!!!! the maintenance work took months to be done and was always done to the lowest possible standard. Which then needed doing again, more delay .DO NOT rent through this agent, Mr Law was never available to speak to and was often arrogant and condescending, but really he is only interested in looking after the landlord and not the tenant, he doesn't seem to give a s***. RENTERS YOU HAVE BEEN WARNED....
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Dec 21,2015
Minithumbdown
By:
Dec 21,2015
2 people found
this helpful
I visited the kelway law office in hindhead to leave my details for someone to contact me once a property my criteria. Not once did anyone from kelway law call me with any properties.I contacted Sarah to view a property I found on their website. Finally after 20 odd emails from me to her (not once did they contact me) I viewed the property and agreed to rent the property. That was 3 days ago and still no one has got back to me. Sarah has so many excuses why the customer services are so bad, ta...
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May 08,2015
Minithumbup
John Hodges
By:
May 08,2015
0 people found
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Having had a less than positive tenant finding experience with another agency I looked to go elsewhere. On this occasion, with Kelway Law the experience was positive with time taken to find the right tenants with a strong awareness of the local market. In addition as a relatively new landlady, John Hodges provided me with useful advice based on his lettings experience and as a result I instructed him in finding a tenant for another property. A far more personal approach undertaken with profess...
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Mar 31,2015
Minithumbdown
John Hodges
Franco Pullano
By:
Mar 31,2015
0 people found
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Left the back door unlocked at end of open house and I discovered this when returning home several hours later. Quickly achieved an asking price offer however, the agents either did not properly vet the prospective purchaser or were economical with the facts about her position which ultimately delayed completion of the sale. Once the offer had been accepted, I found I was having to chase the agents constantly for updates and the information that was reported to me was inconsistent. Given the fe...
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What agent could do to change your mind?
The marketing and process up to acceptance of offer was good, although I have concerns about the level of prospective purchaser vetting that was undertaken. Fees were expensive in relation to the service received, particularly when compared with the fee that the solicitor receives for undertaking the conveyancing. Fortunately I was able to rely on my solicitor for support. If I had known how much legwork I would need to do myself post offer, I would have considered selling privately
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Comment on agent fees
The marketing and process up to acceptance of offer was good, although I have concerns about the level of prospective purchaser vetting that was undertaken. Fees were expensive in relation to the service received, particularly when compared with the fee that the solicitor receives for undertaking the conveyancing. Fortunately I was able to rely on my solicitor for support. If I had known how much legwork I would need to do myself post offer, I would have considered selling privately
Was this helpful? Yes
Mar 30,2015
Minithumbup
Franco Pullano
John Hodges
By:
Mar 30,2015
0 people found
this helpful
Agent was prompt in replying and updating progress at all times. Information regarding the background to the property was conveyed accurately. Handover process was completed seamlessly. Negative - could have been a bit more personable in their dealings...
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Comment on agent fees
N/A
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Mar 27,2015
Minithumbup
John Hodges
Franco Pullano
By:
Mar 27,2015
0 people found
this helpful
From the outset it was obvious that John's knowledge of the local market was sound and based on fact, not premise. He and Franco kept me well informed throughout the transaction and their advice led to the best price being obtained from a well positioned purchaser and the whole process ran like clockwork....
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Comment on agent fees
Clearly stated at first meeting.
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Mar 26,2015
Minithumbup
Franco Pullano
By:
Mar 26,2015
0 people found
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We used Kelway Law after having no luck selling our house with another local agent. The experience with KL was much more positive. They gave us good advice on how to market our house including where to position it price wise. They got a steady stream of viewings going and although the sale wasn't quick, we did feel that it was only a matter of time. Once we had found a buyer Franco provided valuable information about how to proceed and helped out when we felt that the process was dragging a b...
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Jan 29,2015
Minithumbup
Franco Pullano
Victoria White
By:
Jan 29,2015
0 people found
this helpful
We bought the flat April 2014 and at present we are working in Thailand so there was a lot of potential for problems. There were, quite literally, none with the agent at all! Emails were replied to promptly, professionally and with the appropriate amount of detail. Franco was our named contact and we always dealt with him apart from on one occasion when we dealt with John who was fully informed. Our daughter then lived in the flat until Christmas 2014 then we decided to let it (after she had mov...
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Jan 28,2015
Minithumbup
Franco Pullano
By:
Jan 28,2015
0 people found
this helpful
Very efficient, helpful and friendly staff. This became particularly apparent when my initial purchaser withdrew from the sale with no reason given. Within 24 hours another purchaser was found by Kelway Law, an offer made and accepted and now completed....
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Dec 15,2014
Minithumbup
Franco Pullano
By:
Dec 15,2014
0 people found
this helpful
Throughout the process, which in my case was not straightforward due to factors outside the control of the agent, I had excellent support and service from Franco Pullano. He was very proactive, positive and tactful, and overall this gave me confidence in the agency. They also know the local market very well...
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Dec 10,2014
Minithumbdown
Adrian Law
John Hodges
By:
Dec 10,2014
2 people found
this helpful
Never ever rent through this company, they ignore repeated requests for Maitenance repairs , Adrian the supposed owner /manager is never available to take calls , never answers emails. John is just offensive and rude , no work is ever done to the properties , they're only interested in taking your money then can't be bothered with anything else....
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Nov 14,2014
Minithumbup
Franco Pullano
By:
Nov 14,2014
0 people found
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Initially, Kelway Law let my apartment in Hindhead and were quicker to find a tenant than my existing letting agent. The letting went smoothly, so when I decided to sell, Kelway Law were the obvious choice as they would be able to co-ordinate viewings with the tenant. I purchased the apartment in March 2007(right at the top of the market) so I was expecting to lose money on the sale, however Franco was able to negotiate a sale price £11,000 above what I paid so I was really happy with th...
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Nov 12,2014
Minithumbup
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Nov 12,2014
0 people found
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Good all round service overall even with the inevitable buyer's solicitor hold ups. Would use again as always polite and got back to us when we had any queries....
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Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
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Our experience with Kelway Law Haslemere was a positive one. At a stressful time which is sometimes made worse by agents, Kelway were calm and honest in their correspondence....
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Nov 11,2014
Minithumbdown
By:
Nov 11,2014
0 people found
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Never meet an agent who knew less about the property they were supposed to be selling - god help the owner...
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What agent could do to change your mind?
Never meet a more useless agent in my live knows nothing about the property they\'re trying to sell God help the owner then bombards you with texts/emails afterwards almost harassment
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Nov 10,2014
Minithumbup
By:
Nov 10,2014
0 people found
this helpful
Kelway Law acted as the letting agent on our house - living abroad we needed to rely on them perhaps more than usual. A tenant was found quickly and in the two years that the property was rented out I found that they were responsive and were able to quickly deal with a number of issues that arose. I would use them again as a letting agent....
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Nov 09,2014
Minithumbup
By:
Nov 09,2014
0 people found
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I used Kelway Law both as managing agents, and then to sell the property. They were extremely helpful, always available within a short time, consistently pleasant to deal with, and very understanding of my circumstances....
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Aug 29,2014
Minithumbup
John Hodges
Franco Pullano
By:
Aug 29,2014
0 people found
this helpful
Excellent service and advice from John Hodges. House was up for sale with another locam agent for 3 months. We then went dual agent with Kelway and Johb and his team Franco sold it within 2 weeks....
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Aug 03,2014
Minithumbdown
By:
Aug 03,2014
1 people found
this helpful
Abismal! That's all I can say - as previous reviewers have mentioned, it is almost impossible to get a response out of these, erm, cowboys. I would take a serious look at these guys before getting involved - be aware that they are not a limited company and do not publish any details of what their organisation is. There is most probably a reason for this and it's suspicious....
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By: Adrian Law
Aug 26, 2014
View all comments (1)
Hi. I have not been able to identify what this relates to. Being a sole trader is not usually regarderd as being suspicious. Please email me at adrian.law@kelwaylaw.co.uk and I will look into any issue for you. Regards. Adrian Law ...
Jul 25,2014
Minithumbup
John Hodges
Franco Pullano
By:
Jul 25,2014
0 people found
this helpful
I bought the property from the original owner who also happened to be John, who works at the branch! Both John and Franco were timely in updating me, patient when I took a while to get back to them, and were polite and courteous in their dealings with me. A good experience for my first step on the ladder....
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Jun 30,2014
Minithumbdown
Adrian Law
By:
Jun 30,2014
2 people found
this helpful
My Partner and I Sold our 3 Bedroom house in Priors Wood in Haslemere 10 years ago April 2004 after a very serious accident I had, At the time we thought they were very good, They answered all our calls and returned them within hours if they were unavailable. I/We never got to write a review back then as the internet was not really a big thing then. But recently I have had unpleasant communications with them. Adrian probably does not remember me as a home owner which chose them to sell my house...
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What agent could do to change your mind?
Been a little more caring with the property i was trying to rent. If i was selling again I can guarantee i would of received the desired calls already
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Jun 05,2014
Minithumbup
John Hodges
Franco Pullano
By:
Jun 05,2014
0 people found
this helpful
Thank you to john and Franco for selling our house as quickly as they did. Franco always kept us well informed along the way of the process. Highly recommended....
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Jun 04,2014
Minithumbup
Franco Pullano
By:
Jun 04,2014
0 people found
this helpful
We bought our house through Kelway Law. We dealt with one chap who showed us around the property but then dealt with Franco when going through the actual sale. The service was good however, there were a couple of times when we did want to see our prospective house at a certain time but couldn't due to a lack of available staff or their workload. Otherwise, the sale went through fine. I wouldn't say we were blown away by excellent service but we achieved the sale of our house....
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Jun 04,2014
Minithumbdown
John Hodges
By:
Jun 04,2014
1 people found
this helpful
The house was left empty whilst we were overseas, Kelway Law were prompt with email communication and had no problems dealing with our solicitors and neighbours. The sale went through with no problems thanks to the efforts of Keways....
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Was this helpful? Yes
Jun 03,2014
Minithumbup
John Hodges
By:
Jun 03,2014
0 people found
this helpful
John demonstrated a diligence and attension to detail that resulted in a fast sale of my property. Good liason with myself and prospective purchasers....
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May 28,2014
Minithumbup
John Hodges
By:
May 28,2014
0 people found
this helpful
I have let a number of properties over the last 10 years and always had excellent service from John Hodges who is very knowledgeable on all aspects of property letting from knowing how much to ask and how best to present the property. The back up he gets from other members in his office makes the whole process run smoothly....
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May 16,2014
Minithumbup
Adrian Law
Franco Pullano
By:
May 16,2014
0 people found
this helpful
Kelway Law were first letting agents and then selling agents for our family home in Beacon Hill. They provide a very professional hassle-free service, they understand the local market extremely well and always worked hard to get us the best deal available....
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Was this helpful? Yes
May 08,2014
Minithumbup
Franco Pullano
John Hodges
By:
May 08,2014
0 people found
this helpful
In selling an aged relatives property I found both John and Franco helpful and objective. The property was realistically priced by them at the outset leading to two early offers,one of which processed through to completion.I was kept up to date with developments and calls were returned promptly and e-mails used to keep me abreast of the buyer\'s actions and intentions. Apart from one Saturday morning when no-one effective was manning the office ( and I was concerned-mistakenly-that an effective ...
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May 07,2014
Minithumbup
By:
May 07,2014
0 people found
this helpful
Very good stress free experience, kept us informed and dealt with queries in a swift efficient manner. We managed to exchange and complete in the original time frame....
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May 03,2014
Minithumbup
Franco Pullano
By:
May 03,2014
0 people found
this helpful
At present we are working for a charity in Thailand after teaching in the UK for 30+ years. The charity really needed us to come out quickly so we left after selling our house without securing a new property. We found the flat on line, our son and daughter in law went to view it and we put in an offer. Franco has been absolutely amazing, replying to any emails whether queries about the purchase or practical matters about the property, well within 24 hours. His responses were always positive duri...
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Apr 28,2014
Minithumbup
John Hodges
By:
Apr 28,2014
0 people found
this helpful
Decided to use Kelway Law to market our property for rental as we have used them in the past when selling a property. John from the Liphook branch was always contactable, polite and extremely professional. The property was marketed immediately upon instruction without delay. He listened to our requirements and found a tenant much quicker than anticipated. Delighted! Helen (in the Hindhead branch) is also to be praised for her prompt service. Our emails are always responded to promptly as are ...
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Apr 25,2014
Minithumbup
John Hodges
By:
Apr 25,2014
0 people found
this helpful
This was for the sale of my parents' house, and we received excellent service. Several viewings were arranged over the first weekend it was on the market, with one even before the details had been fully sorted out. It sold very quickly at above asking price, and we were kept fully informed by the Agent as the offers came in....
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Dec 10,2013
Minithumbdown
Adrian Law
By:
Dec 10,2013
1 people found
this helpful
From start to finish this agent was completely terrible. AVOID AT ALL COSTS!!!! When we checked in our house had not been cleaned at all. It was filthy dirty and not in a fit state. Repairs were needed and took ages to be done. Admitedly some maintenance was completed but not always to scratch and then subsequently needed doing again. Customer service is terrible. And that\'s an understatement! The owner, Adrian, is illusive, rude, unproffestional and will never return a phone call or take respo...
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Nov 11,2013
Minithumbdown
By:
Nov 11,2013
1 people found
this helpful
Appalling service and extremely bad communication with potential customers. Having spoken to a member of staff at the weekend regarding a property, and being the first person to call, my interest was then ignored and others were given viewings. When we did eventually get a viewing, we were under the impression we were the first to view, however we were not and serval people had viewed. Luckily they were not interested and we said we would like to let the property. We were then ignored and staff ...
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Aug 19,2013
Minithumbdown
By:
Aug 19,2013
1 people found
this helpful
"Communication is Key" it says twice on the Kelway Law commitment page in headings. Obviously they think it\'s important but unfortunately this is something they are not good at all. As a Customer, you can call, their telephone manner is great and they will courteously take your details however if you want to speak to Adrian Law you will not be able to get hold of him in my experience. The staff will say he is out or with a client (which may be true) and ask for your details for ...
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What agent could do to change your mind?
Communicate in a timely manner (same day for a phone call at least to ackowledge receipt of call), 2-3 working days for email. I suggest logging all customer requests and monitoring time to respond, tat could really improve things.
Attached Files
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By: Adrian Law
Oct 17, 2013
View all comments (1)
I am not sure who hm is or which property the issues were about. It is certainly true that for 2 to 3 months I was mostly unavailable on the phone as my little one was in and out of hospital. All callers would have been asked to email me if they felt that nobody else at Kelway Law could deal with an issue. I am though very sorry AM that you have left a property that we have managed with negative views on us. If you would like to email me or call I would love to discuss further. I am sure that ...
Dec 04,2012
Minithumbdown
By:
Dec 04,2012
1 people found
this helpful
Overall Rating: TERRIBLE, its a pity as what I\'d really like to say isn\'t listed so probably a good thing. Rented and own my own home, even had the pleasure of renting from yes Anthea Turner!! and never experienced anything like this outfit.... Regulation of Estate Agents is long overdue !!!...
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What agent could do to change your mind?
Not lie about passing reasonable offers on longstanding empty properties onto the Landlords!!! Close down would be my best feedback.
Attached Files
Was this helpful? Yes
Dec 03,2012
Minithumbdown
John Hodges
Adrian Law
By:
Dec 03,2012
0 people found
this helpful
This agent is the worst company you could deal with. We should have known they would be bad when we were waiting an hour to view a property. We peservered and had only trouble. We had leaks that were ignored, emails unanswered and staff are not interested if you are a tenant. They do the walk round on moving out alone and issue s report which had ridiculous things stated and we are still struggling to get our deposit back. Worst dealings ever!...
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What agent could do to change your mind?
O
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Oct 19,2012
Minithumbdown
By:
Oct 19,2012
0 people found
this helpful
Poor service and a total lack of empathy shown. Cancelled my viewing appointment an hour before the start time having just travelled 3 hours to view. They knew I was coming from Devon to Hampshire but they never said sorry or indeed even return any of my emails expressing my dissatisfaction. Very poor and they do not care about people just their bank balance, do not use....
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Jul 19,2012
Minithumbdown
By:
Jul 19,2012
0 people found
this helpful
Avoid at all costs, we have rented off them for a year and glad to be finally out of the contract. We informed them of issues from the very first day, after a year they still havent been repaired. They have informed us that it is a lenghty process getting Mr Law to put his hand into his pocket and pay for the repairs he has to carry out by law. There staff are rude full stop. I should have known from the moment i stepped foot into there office, They dont keep their offices in good repair so...
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What agent could do to change your mind?
Never use them they are cowboys.
Attached Files
Was this helpful? Yes
May 26,2012
Minithumbdown
By:
May 26,2012
0 people found
this helpful
These agents lied to us from the beginning. They use one DIY man (who happens to be very friendly with the boss) who does everything from painting to roofing and bodges all of the work he does. They were fully aware from our constant complaints that the house was in a state of disrepair, promised to get all the problems fixed but did nothing. Avoid at all costs....
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Jan 30,2012
Minithumbdown
By:
Jan 30,2012
2 people found
this helpful
I agreed a viewing in Hampshire for 10am Saturday and informed the agent I would be travelling up from the South West on the morning in question. I arrived in Hampshire at 9.30am and was then called and told they had accepted an offer and promptly cancelled the meeting with 30 minutes to go until my viewing. Upon investigation and admission from someone manning the office on that day they knew about this the day before I travelled but had not called me. I was left with a 3 hour drive back home a...
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What agent could do to change your mind?
Apply customer service standards in all your dealings with your clients. In addition an apology with a degree of empathy would have gone a long way to incurring me with a 6 hour wasted drive and ‚£ 50 in petrol.
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Was this helpful? Yes
Apr 28,2011
Minithumbdown
By:
Apr 28,2011
0 people found
this helpful
Terrible!!...
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Was this helpful? Yes
Nov 25,2010
Minithumbdown
By:
Nov 25,2010
0 people found
this helpful
It took the 3 months to carry out repairs and they only did them then because I said I would get a company in to carry them out and invoice Kelway Law. ...
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Aug 26,2008
Minithumbup
By:
Aug 26,2008
0 people found
this helpful
Friendly and approachable, Kelway Law provided honest advice and kept in touch regularly. I felt totally at ease leaving my property in their hands while I was abroad....
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Last updated at 9:50 AM 14/04/2015 by John Hodges

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Last updated at 9:50 AM 14/04/2015 by John Hodges

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Haslemere
107-109 Weyhill, Haslemere GU27 1HS
(5)
Hindhead
The Old Bank, Beacon Hill Road, Beacon Hill, Hindhead GU26 6NR
(17)
Liphook
2-4 Haslemere Road, Liphook GU30 7AL
(16)
show all branches (5)
Office 5
2 Haslemere Road, Liphook GU30 7AL
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Office 6
107 Weyhill, Haslemere GU27 1HS
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