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    Pauline Kelly
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    Tom Kelly
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    Katie _____
No description available.

7 Drakes Cross Parade, Alcester Road
Birmingham
Hereford and Worcester
B47 5HD

 
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Properties for sale
Properties for rent
Apr 02,2015
Minithumbdown
By:
Apr 02,2015
1 people found
this helpful
I have to do nothing more than agreeing with the other two customers. If privileged I would have chosen no stars and ''pathetic'' from drop down. Mr. Kelly and his staff are outright brash,rude and treat prospective buyers (at least me) with an attitude ''beggars cant choose''!! I say this because, Katie one of the staff who works for Mr. Kelly said (or screamed) that the vendor is a rich man and doesn't have time to answer your silly questions. All that I asked is the details of a fairly obv...
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What agent could do to change your mind?
Just behave like human beings. A bit of humility won't hurt anyone!!
Comment on agent fees
Dropped before I got there.
Was this helpful? Yes
Mar 03,2014
Minithumbdown
By:
Mar 03,2014
1 people found
this helpful
WARNING!!! Never use kelly homes, avoid them! I purchased my house through them several months ago and they refused to give me my new house keys! I owned the property for 3 days before they would hand them over. On the phone a member of staff named made a racist comment and in the end i sent my friend to get my house keys off them. Tom kelly was rude and threatening towards my friend who was helping me out. He then phoned the police and got my friend arrested because he made up accusations. I am...
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What agent could do to change your mind?
Give me MY house keys after my mortgage was paid
Was this helpful? Yes
By: KB
Jul 11, 2014
View all comments (1)
In response to the review by Gurditta Swali posted on the 3rd March on the All Agents Review Website. Firstly, we will outline the background to Mr Swali’s house purchase. We were instructed by an asset management company to sell a Druids Heath property. Mr. Swali placed an offer which was accepted formally. Throughout the process we liaised regularly with Mr. Swali, solicitors and the asset management company to a successful exchange of contracts. Unfortunately, on the day of completi....
Dec 12,2013
Minithumbdown
By:
Dec 12,2013
1 people found
this helpful
I was really disappointed with the level of service and professionalism displayed by Kelly Homes. Tom Kelly owner of the business is very brash, opinionated and downright rude, this filters down as being a completely acceptable way to deal with clients by his staff making our whole experience far more stressful than it needed to be. Customer service is zero, from the very beginning at first viewing we were treated with disdain (just because I refused to give out my email) I was addressed as &quo...
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What agent could do to change your mind?
Shown more common courtesy and displayed basic customer service skills.
Was this helpful? Yes
By: Kelly Homes
May 13, 2014
View all comments (1)
We always welcome feedback, good or bad as it allows us to strengthen our business and meet our customers’ needs. Having successfully operated in this area with over 2000 transactions in the last 13 years we haven’t always got it right but have maintained a customer feedback rating of over 90%. All clients and potential future clients are welcome to call into our Wythall office at Drakes Cross Parade to view all our customer feedback questionnaires which are available for inspe....
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Awards won by Kelly Homes (UK) Ltd

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Pauline Kelly - upload your photo Pauline Kelly
1 reviews

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Tom Kelly - upload your photo Tom Kelly
3 reviews

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Katie _____ - upload your photo Katie _____
1 reviews

About Katie No description set View full profile

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