Pattinson Estate Agents offer the complete range of property solutions over the largest branch network in the North East, services include: Residential Sales (including the option of selling with no s Read full description...Pattinson Estate Agents offer the complete range of property solutions over the largest branch network in the North East, services include: Residential Sales (including the option of selling with no sales fee), lettings, property management, conveyancing, property auctions, commercial and business transfer sales and surveys and energy performance certificates. We are available 8am-9pm 7 days a week!
Keith Pattinson Estate Agents

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Properties for Sale
Properties to Rent

“ Excellent Service - above and beyond!... ”

Jul 05,2018
Minithumbup
By: 'Margaret M'
Jul 05,2018
0 people found
this helpful
Angela has helped us through renting an assisted living apartment for my elderly mother in law. The service she has given has been second to none. She has always been available by text phone and email, even after hours. She accompanied us around the property ...
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Comment on agent fees
I would think normal for this type of matter
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“ Excellent Service... ”

Jul 04,2018
Minithumbup
By: 'Nick Stewart'
Jul 04,2018
0 people found
this helpful
Found a 1st time buyer for us and we achieved an excellent price for our property in an extremely difficult market. Without Angie, we would probably be looking still looking for a buyer....
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Comment on agent fees
You get what you pay for.
Was this helpful? Yes

“ Stay away!!!... ”

Mar 18,2018
Minithumbdown
By: 'Jamie'
Mar 18,2018
0 people found
this helpful
Pattinsons estate agents and in particular Γ’Β€ΒœMARKҀ will do anything possible to push sellers in to going to auction maximising there fees. When offers are made on property's that are due to go to auction, the details of which are not even passed on ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Abash
Apr 26, 2018
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As a buyer im having the same issue, placed a good offer on the property and the next day it was listed for auction. Went for another viewing and the home owners werent even aware of my offer! And told they should sign the property into auction. Now the sellers are contracted in the auction terms (making way more money) and my offer will cost me 1k more if i was to go ahead! Criminals. Worst customer service and the biggest thieves! ...
Feb 27,2018
Minithumbup
By: 'Tony T'
Feb 27,2018
1 people found
this helpful
It was a pleasure to have Terri dealing with my purchase - her proactive conduct ensured that the stress of property purchase was minimised....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 05,2018
Minithumbdown
By: 'Irate buyer'
Jan 05,2018
0 people found
this helpful
Pattisons in Cramlington were the vendors Estate Agents when we bought a flat. We received an email from the Morpeth Branch after the acceptance offer, which I still have, saying that all future communication should be with them, not sure why! When our flat survey ...
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Comment on agent fees
NA
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By: Teri
Jan 10, 2018
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Thank you for taking the time to write a review with regards to your recent purchase. When you put your offer forward, you called to the Morpeth office, hence the email response from them. Reviewing the notes on the file, the survey report was forwarded, from your mortgage advisor, to our Morpeth office, highlighting issues to be addressed. Our Morpeth office liaised with the vendor in order to resolve these issues. In the meantime I spoke to your solicitor and was informed that you had chosen t ...
Dec 18,2017
Minithumbdown
By: 'C&A'
Dec 18,2017
0 people found
this helpful
Needed a quick sale so sold our house via auction. Didn't sell at auction but ended up taking a lower offer a few days later. Process was quick and it was signed over to the new person within a month. Only thing I would ...
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Comment on agent fees
They type of auction we chose meant we didn't have to pay any fees.
Was this helpful? Yes
Dec 08,2017
Minithumbup
By: 'Anthony'
Dec 08,2017
0 people found
this helpful
Excellent service from Lisa! Friendly and professional can't wait to move in my new home! Thank you so much for your help....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 02,2017
Minithumbdown
By: 'Very Unsatisfied customer'
Nov 02,2017
5 people found
this helpful
I wanted to put a house up for auction and Pattinsons valued it at £125,000-£130.00 as did two other agents. Within four days before the house had gone to auction I was told (by the auction staff) I had an offer of £80,000 ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Jacqueline charlton
Nov 13, 2017
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Yes my experience with this company has been really bad too. I was mislead into believing my house would go to auction, Maria stated I was too late for the September auction but would be OK for the October auction. Well roll on 12th December and I am free of this company. The online auction is an absolute joke, if somebody offers the price you have to accept it, fees are around £4000 more than selling normally. Do not sign up for the auction beware - I was conned. Keith Pattinson han ...
Oct 03,2017
Minithumbdown
By: 'Mr Regretful'
Oct 03,2017
3 people found
this helpful
This place is a complete joke, staff are rude and they do not understand the word confidential at all. Property which they advertise are not fit for living in, not sure if they understand what health and safety means. Avoid using these cowboys at all ...
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Comment on agent fees
bad
Was this helpful? Yes
Sep 07,2017
Minithumbdown
By: 'benjamin'
Sep 07,2017
11 people found
this helpful
I have dealt with some crappy companies in my 40 years of life but never have I dealt with a bunch of jokers like Pattinson's! Trying to rent a property locally and the attitude of the staff at the Ashington branch is appalling, they are sarcastic, ...
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Comment on agent fees
Expensive for the poor service offered
Was this helpful? Yes
By: Caroline Pattinson
Dec 08, 2017
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Dear Benjamin, I am sorry that you are unhappy about the service you have received from the Ashington Office, if you could contact us directly we will look into this matter. As we have not worked with Let Alliance for a over a year, I am assuming that this is not relating to a recent rental? ...
Sep 05,2017
Minithumbdown
By: 'mr donnelly'
Sep 05,2017
1 people found
this helpful
this firm is a disgrace, made appointment to view,33 crawley square hebburn , 3.30 on 5th september , i got there 3.25 , phoned office 15.38, they said daniel running late but on way, waited till 4 oclock no show , phoned office , they then said she was there 3.30 waited till 3.45, down right ...
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Comment on agent fees
bad
Was this helpful? Yes
Sep 04,2017
Minithumbdown
By: 'Snap'
Sep 04,2017
5 people found
this helpful
This Estate Agent should be shut down.. My only wish is that I had looked at the previous reviews and realised I was making a serious mistake.... Wouldn't know where to begin from dark photo's wrong wording,, Not listened to and it goes on and ...
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Comment on agent fees
For what they did...... Ridiculous!
Was this helpful? Yes
Jul 03,2017
Minithumbup
By: 'Frank'
Jul 03,2017
6 people found
this helpful
They dont deserve even 1star.If you need something 3-4people unable to do anything.They are 100% useless.the only thing they want is your money.The contract....We had to renew it every six month.It took 3 weeks every each time.And if you ...
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Was this helpful? Yes
May 05,2017
Minithumbdown
By: 'Anonymous'
May 05,2017
7 people found
this helpful
Disgraceful company took our money for house to be auctioned rang up couple of hours before auction started claimed the house had no interest so auction wouldn't be going ahead, wanted us to drop it to a price we may as well give it away ...
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Jan 27,2017
Minithumbdown
By: 'Amelia'
Jan 27,2017
7 people found
this helpful
An absolute nightmare to deal with. Even the simplest query had to be asked several times before an answer was given and when it was finally answered it was done so in a very rude manner. It felt like information was purposely being withheld to ...
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Was this helpful? Yes
Jan 23,2017
Minithumbup
By: 'Anthony'
Jan 23,2017
1 people found
this helpful
After trying several different avenues to sell our house, with no success we settled for a sale via auction, using Pattinsons. "Ian" our appointed agent was very helpful throughout the whole process and we did manage to sell. The one thing I would ...
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Comment on agent fees
Just what I would expect from an estate agent (they are never out of pocket )
Was this helpful? Yes
Nov 28,2016
Minithumbdown
By: 'IanG'
Nov 28,2016
6 people found
this helpful
I had a terrible experience when trying to sell a flat with Pattinson's. The descriptions and pictures were terrible, the sign was in the wrong place, they constantly struggled with locks and alarms at the property, and I had to chase them all the time ...
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Was this helpful? Yes
Nov 15,2016
Minithumbdown
By: 'Unscrupulous.'
Nov 15,2016
10 people found
this helpful
Don't even want to leave one star. Shameful practice, hopeless staff. Unscrupulous methods. They'll say what you want to hear until they have your money and then become noticeable by their absence....
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Comment on agent fees
Don't even go there.
Was this helpful? Yes
Nov 02,2016
Minithumbdown
By: 'Jayne'
Nov 02,2016
5 people found
this helpful
Avoid, avoid, avoid! One star is too high for them and I would reward them with nothing if I could. They treat cutomers with no respect and constantly give misleading information in order to get a sale. Headquarters are no better logging unproven and untruthful ...
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Comment on agent fees
Bad, expensive agency fees in order to get the most money out of customers at the start.
Was this helpful? Yes
Sep 19,2016
Minithumbdown
By: 'Wanderlust'
Sep 19,2016
6 people found
this helpful
Please do not trust Pattinsons, they will tell you anything. All estate agents are fluid with the truth but Pattinsons are the worst i've come across. And that's saying something....
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Comment on agent fees
Expensive.
Was this helpful? Yes
Dec 09,2015
Minithumbup
By: 'Mrs Hannon'
Dec 09,2015
1 people found
this helpful
I would like to thank Ian and the staff at the Whickham branch in the completion of my property sale. Ian was extremely helpful constantly keeping me up to date with every aspect of the sale of my property. I was informed every step of ...
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Comment on agent fees
These were the only company I contacted I did not compare them with anyone else
Was this helpful? Yes
May 25,2015
Minithumbup
By: 'Trish'
May 25,2015
1 people found
this helpful
A proactive agency, giving us feedback quickly after each viewing. Both Shanelle and, in particular, Tom liaised on many occasions between buyer, solicitors and ourselves in order to try and speed up the process. We found them very helpful and professional. We would recommend highly ...
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Comment on agent fees
Very reasonable for the service we received.
Was this helpful? Yes
Apr 17,2015
Minithumbdown
By: 'Irate landlady'
Apr 17,2015
6 people found
this helpful
I am letting a property with Reeds Rains estate agents (highly recommend them) I came to the property one day and found Pattinsons had screwed and bolted a to let board to the side of my house. Their board blocked the Reeds Rains board and ...
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What agent could do to change your mind?
Called when they said they would and apologised for the mistakes they made and damage they caused.
Attached Files
Was this helpful? Yes
By: Quietly amused
Feb 22, 2018
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I have to agree with Casual Observer about Shona's response. Accusations of not apologising then not taking the opportunity to apologise. However I don't understand the bit where he says if she had apologised the landlady may have used Pattinsons to sell the property if Reeds Rains rental fell through- who says she wanted to sell it?? Fail. ...
Mar 31,2015
Minithumbdown
By: 'Peter'
Mar 31,2015
7 people found
this helpful
Came hundreds of miles to view a property to find they had not turned up for appointment. Said they had left message on my answerphone but they had not. I spoke with this self centered female who showed complete contempt. The woman claimed she had ...
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What agent could do to change your mind?
turned up for appointment or let me know they couldn't
Attached Files
Was this helpful? Yes
Mar 02,2015
Minithumbdown
By: 'Pi$$ed off Customer'
Mar 02,2015
15 people found
this helpful
Terrible service from a terrible company, avoid at all costs. Blatantly mis-sold an auction contract and now refuse to acknowledge complains and give contract termination date. Staff are quick to respond to possible sales but terrible at replying to customer complaints. Probably the worst company ...
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Was this helpful? Yes
By: Jc
Dec 13, 2017
View all comments (1)
Wish I had read this, I too have been mis-sold an auction contract. It should be against the law. Marie said high fees were for printing of the catalogue, the floor and auctioneer. House never got auctioned blatant lies, Only appeared on the internet auction site with no more work than an ordinary sale. Waste of time. Please remove the free advertising board off my wall. ...
Feb 19,2015
Minithumbdown
By: 'FRUSTRATEDTENANT'
Feb 19,2015
7 people found
this helpful
They have been a nightmare since day one,when we took on the property a few years ago they quoted us a lower figure for deposit/fees. It was £100 more than expected so I had to borrow money. The required us both to have ...
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What agent could do to change your mind?
Additonal fees added after moving out.
Attached Files
Comment on agent fees
Additonal fees added after moving out.
Was this helpful? Yes
Jan 25,2015
Minithumbdown
By: 'BiggHannah'
Jan 25,2015
6 people found
this helpful
I am still looking for a house so I do not want to go into details of why I am writing a negative review in case it makes the service even poorer. I will just say that I spoke to a few different members of ...
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What agent could do to change your mind?
Customer care training definitely required! You are loosing yourselves thousands of pounds of business every week and letting down your customers (both buying and selling). It is such a shame since you have so many lovely properties.
Attached Files
Was this helpful? Yes
Dec 05,2014
Minithumbdown
By: 'chris'
Dec 05,2014
9 people found
this helpful
Just been released from my contract , could not have come sooner , i can now appoint an agent who intends to try and sell my property. Property has now been on the market for over 3 months , unfortunatley it took the staff at the south shields branch ...
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Was this helpful? Yes
Dec 04,2014
Minithumbdown
By: 'Xia'
Dec 04,2014
7 people found
this helpful
No respect from the agency at all. My husband and I were going to view a property at 12pm this morning in Benton NE3. Unlucky the metro got delayed plus we traveled quite a long distance, so it was exactly 12pm when we arrived the ...
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What agent could do to change your mind?
No. If they could show their customer basic respect and understanding. But definitely no more for me.
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Was this helpful? Yes
Nov 20,2014
Minithumbdown
By: 'unhappytenant'
Nov 20,2014
5 people found
this helpful
Partner and I rented a property through pattinsons from a private landlord, with the acception of a few issues such as ignoring repairs the time in the property was larely plesent. However a year after we decided to move out, having had no prior complaints, ...
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 11 2 24 16 19 4 6 1 28

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Awards won by Keith Pattinson Estate Agents

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Chester le Street
17 North Burns, Chester le Street DH3 3TF
(0)
cramlington
Blagdon House, Cramlington NE23 6QL
(8)
Gosforth
210 High Street, Newcastle upon Tyne NE3 1HH
(8)
show all branches (27)
Office 1
95 Station Road, Ashington NE63 8RS
(8)
Office 11
224 Chillingham Road, Newcastle upon Tyne NE6 5LP
(4)
Office 12
15 Priestpopple, Hexham NE46 1PH
(4)
Office 13
14a Newbottle Street, Houghton Le Spring DH4 4AB
(0)
Office 14
67 Ellison Street, Jarrow NE32 3JU
(2)
Office 15
425 Durham Road Low Fell, Newcastle upon Tyne NE95AN
(2)
Office 16
129 Albert Road Cleveland, Teeside TS1 2PQ
(0)
Office 17
21/23 Ridley Place, Newcastle upon Tyne NE1 8JN
(5)
Office 18
3 Northumberland Place, North Shields NE301QP
(2)
Office 19
The Smithyside 7 Bell Villas, Ponteland NE20 9BD
(0)
Office 20
21 Front Street, Prudhoe NE42 5HN
(0)
Office 21
7 Charlotte Terrace, South Shields NE33 4NU
(4)
Office 22
20 Bishop Street Cleveland, Stockton-on-Tees TS18 1SY
(4)
Office 23
51 Fawcett Street, Sunderland SR1 1RS
(5)
Office 24
157 High Street, East Wallsend NE28 7RL
(3)
Office 25
55 The Galleries, Washington NE38 7SA
(3)
Office 26
158 West Road, Newcastle upon Tyne NE4 9QB
(4)
Office 27
4 Fellside Road, Whickham NE16 4JU
(5)
Office 28
189A Park View, Whitley Bay NE26 3RD
(1)
Office 3
17-18 Market Place, Bedlington NE22 5TN
(4)
Office 4
76 Waterloo Road, Blyth NE24 1DG
(5)
Office 6
55 Medomsley Road, Consett DH8 5HQ
(2)
Office 8
88 Claypath, Durham DH11RG
(3)
Office 9
17a Station Road North, Newcastle upon Tyne NE12 7AR
(1)


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