“We've just rented a short term property from Keep inbetween ......”
5 Star Review
Oct 18,2016
By:
'Paul'
Oct 18,2016
Branch: Guildford, St Edmunds House
13 Quarry Street
Services: Lettings (as a Tenant)
Rent PCM: £2400
Would you recommend?: Yes
Postcode: GU7
Branch: Guildford, St Edmunds House
13 Quarry Street
Lettings (as a Tenant)
Rent PCM: £2400
Postcode: GU7
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We've just rented a short term property from Keep inbetween a house sale and purchase. They've been great throughout and made what could have been a stressful process nice and straight forward,...
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“I have let a property of mine through Keep Properties ......”
5 Star Review
Apr 05,2016
By:
'Mr'
Apr 05,2016
Branch: Guildford, St Edmunds House
13 Quarry Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: GU12
Branch: Guildford, St Edmunds House
13 Quarry Street
Lettings (as a Landlord)
Postcode: GU12
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I have let a property of mine through Keep Properties for a number of years, and have always been treated in a professional manner. If there have ever been any incidents with my property I have been keep up to date with them and the ...
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“My wife and I were looking forward, with some trepidation, ......”
5 Star Review
Sep 11,2015
By:
'Mr&Mrs'
Sep 11,2015
Branch: Guildford, St Edmunds House
13 Quarry Street
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: Yes
Postcode: GU2
Branch: Guildford, St Edmunds House
13 Quarry Street
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: GU2
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My wife and I were looking forward, with some trepidation, to locating our eldest son at University in Guildford. We are based overseas and we weren't expecting such a mad rush for properties in Guildford despite the number of academic establishments, as we were told ...
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Comment on agent fees
KEEP PROPERTIES explained the fees straight away, but didn't pressurise us to pay quickly in any way and they carried-on working despite all the fees not having been cleared exactly on time. Having seen the amount of work put in over such an intense period of time, I feel the fees are well earnt and represent value for money - which is a rare thing in this market!
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“Tom Ellis-Jones facilitated my move into the property, helping with ......”
5 Star Review
Sep 06,2015
By:
'Royston'
Sep 06,2015
Branch: Guildford, St Edmunds House
13 Quarry Street
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: Yes
Postcode: GU1
Branch: Guildford, St Edmunds House
13 Quarry Street
Lettings (as a Tenant)
Rent PCM: £600
Postcode: GU1
0
people found
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Tom Ellis-Jones facilitated my move into the property, helping with my furniture and fixtures.
On moving property, Tom provided his truck on the day to assist in relocating furniture.
Tom coached me through reclaiming the deposit which was returned within a week.
I would recommend ...
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Comment on agent fees
Fees were reasonable for the marketplace.
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“The 'bully boy' tactics that this agent uses is quite ......”
1 Star Review
May 05,2015
By:
'Annon'
May 05,2015
Branch: Guildford, St Edmunds House
13 Quarry Street
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: GU1
Branch: Guildford, St Edmunds House
13 Quarry Street
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: GU1
2
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The 'bully boy' tactics that this agent uses is quite astounding, they have no comprehension of contractual law and even less of statute. I understand that as a tenant I am not paying their fee, however they still have a duty of care to any ...
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What agent could do to change your mind?
Some training to the whole team is required - get some legal training (ARLA is advised) and learn some customer service skills.
Attached Filesnbsp;
Comment on agent fees
I have no issues with paying fees for a service; it is a business after all; however they have a nerve to charge anything at all for customer service that they provide (as a tenant this was only an admin charge) - which is not extortionate, however the saying 'you pay for what you get' very much applies.
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“DO NOT RENT FROM THESE lying, rude, inconsiderate and unprofessional ......”
1 Star Review
Jan 23,2015
By:
'Mr'
Jan 23,2015
Branch: Guildford, St Edmunds House
13 Quarry Street
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: GU1
Branch: Guildford, St Edmunds House
13 Quarry Street
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: GU1
2
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DO NOT RENT FROM THESE lying, rude, inconsiderate and unprofessional agency!!! They have made promises to us in person of repairs and upgrades, yet they then go away and deny all knowledge of these conversations and refuse to provide such services. They supply THE MOST ...
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What agent could do to change your mind?
Respect others, learn how to treat customers and how to talk to humans appropriately! Care for the service which you provide and those whom do business with you. Return contact to your clients. Keep your clients updated with any progress made on any issues raised. Provide reasonable heaters and furniture which is fit to use if this is included in the property. DO NOT LIE! Solve problems/fix goods when they are fall apart from being so old that they should have been replaced yrs before, not several months later.
Think of your clients and not the pennies you make. Do not blame others for the mistakes/changes that you make!
Get another career!!!
Attached Filesnbsp;
Comment on agent fees
Fees are reasonable IF the service and furniture that goes with it are not disgustingly disgraceful! And if promises prior to contract beginning were kept!
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“We have moved to Guildford from London and we have ......”
5 Star Review
Dec 06,2012
By:
'Nima'
Dec 06,2012
Branch: Guildford, St Edmunds House
13 Quarry Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: GU2
Branch: Guildford, St Edmunds House
13 Quarry Street
Lettings (as a Tenant)
Postcode: GU2
2
people found
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We have moved to Guildford from London and we have found Keep Properties from Rightmove, Tom was very helpful, friendly, honest and helpful and contacted us regarding our property search, he also made every steps of application go very smoothly, we recommend Keep Properties to ...
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