71% sales valuation accuracy
66% sales fee satisfaction
Keenans Estate Agents Limited has expanded from a small family run business to over seventy staff members in just six years. At Keenans, we focus on the highest quality customer service and maintaining a positive and professional workplace. We have 7 main estate agents branches which help us remain ...
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Keenans Estate Agents Limited has expanded from a small family run business to over seventy staff members in just six years. At Keenans, we focus on the highest quality customer service and maintaining a positive and professional workplace. We have 7 main estate agents branches which help us remain the top residential home sellers in the country. We can help you sell your property and give you a great free home valuation.
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2024
allAgents People Awards
Latest Reviews
View all Reviews 42
2nd Aug 2023
reviewed by 'Michael'
22nd Oct 2022
reviewed by 'Nick'
1st Sep 2022
reviewed by 'Hamza Hussain'
12th Feb 2022
reviewed by 'Yasser Q'
13th Jan 2022
reviewed by 'Jay'
29th Mar 2021
reviewed by 'Ben'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 66% | £70,000 | £400,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 2 | 14 | 4 | 4 | 5 | 0 | 11 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Keenans Estate Agents Limited Branches (view all 7)
Aug 02,2023
Aug 02,2023
0
people found
this helpful
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Shocking customer service, never return calls, don't update you with what is going on. Its like they are run by a bunch of immature teenagers who are doing you a favour by speaking to you....
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Oct 22,2022
Oct 22,2022
2
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DO NOT PUT YOUR PROPERTY IN KEENANS HANDS. The rental service is abysmal. They will not look after your property, they will rent to unsuitable tenants, with no due diligence, and they will charge you for the privilege. And when you try to complain you ...
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Sep 01,2022
Sep 01,2022
1
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Awful. Just awful.
Bought a house that Keenans had sold.
Sales Progressor was simply incompetent..would never call back or act on simple requests to pass onto the Seller. Had to make contact with the Seller myself where we managed to resolve a few things ...
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Feb 12,2022
Feb 12,2022
0
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Where do I begin. Keenans Blackburn are liars. If your selling a property through them then please avoid. They will not get the best price for. All they are after is a quick turnaround. I'd put in an offer on a house I liked only ...
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Jan 13,2022
Jan 13,2022
2
people found
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Keenan’s are a Shockingly bad service ignorant don’t relply to emails pass you from pillar to post So unprofessional at the Burnley office ....
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Mar 29,2021
Mar 29,2021
8
people found
this helpful
this helpful
Selling your house? Stay clear of Keenan's. After an agreed sale on our house, I had been chasing Keenan's for weeks for a for a response from the buyer. This is normal Keenan's kept telling me. So I've now contacted the buyer directly as it ...
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Nov 13,2020
Nov 13,2020
1
people found
this helpful
this helpful
Excellent service and professional people. Aimee who I dealt with in the sales progression team was always friendly, attentive and very helpful. Nothing was too much trouble and the company is extremely professional and personable at the same time....
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Oct 03,2020
Oct 03,2020
0
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Id like to thank matt & kayleigh for all your hard work in selling my property i was kept upto date every step of the way. Thankyou. X...
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Jul 28,2020
Jul 28,2020
4
people found
this helpful
this helpful
Overvalued the property by £20,000 and I have just found out that the prospective buyers mortgage company only value the property at 200,000 and will not lend the required amount so the sale is in jepordy.
My opinion is that this company overvalued the property in order ...
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Jul 08,2020
Jul 08,2020
8
people found
this helpful
this helpful
Trying to buy with keenans is a joke. They lie out of their teeth. We had done a deal to purchase a house offer was accepted. And sale would commence. Then we receive a call that we have been out bid. It’s like they ...
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Jun 27,2020
Jun 27,2020
1
people found
this helpful
this helpful
No rating at all , customer service appalling.
Asked them to contact me if any properties came up with land , no contact from them.
Couldn't facilitate a weekend view , at all .
Sold our property with them appalling.
Bought our property which was up for sale with ...
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Jun 20,2020
Jun 20,2020
6
people found
this helpful
this helpful
When our purchase was cancelled due to the owner going back on her acceptance,thus breaking our chain,keenans advice was to sell our home effectively making ourselves homeless,then contacting the seller with the full asking price in the hope she would accept cash ...
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Nov 21,2019
Nov 21,2019
9
people found
this helpful
this helpful
Keenans Rawtenstall are the absolute worst. Never expected to treated like this when we chose them to sell our home. They honestly couldn’t care less. They’re simply not interested and not bothered. Don’t use them or you’ll regret it. A utter ...
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Oct 15,2019
Oct 15,2019
4
people found
this helpful
this helpful
Whether it is bad management, staffing issues or just incompetence I don't know, but Keenan's have now wasted enough of my time and money to warrant me never dealing with them again.
I am increasing a property portfolio in the Burnley / Accrington area but have ...
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Oct 03,2019
Oct 03,2019
9
people found
this helpful
this helpful
Terrible.
Would never use or recommend these agents
They valued and marketed property for 4 weeks. Then turned round and advised we were doing ourselves no favours and admitted had been given bad advice. They advised to change to offers over 200k and guaranteed we would ...
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Sep 19,2019
Sep 19,2019
0
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this helpful
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Fantastic estate agent! Couldn’t be happier with Matt & Kayleigh. Kept me up to date regularly and I have an offer in one week!!!! i was on the market with my previous agent for months before
100% recommend...
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Sep 17,2019
Sep 17,2019
3
people found
this helpful
this helpful
Unprofessional ! Lad called Matt turned up to do the viewing, didn't look like he wanted to be there, no personality whatsoever, didn't have a clue where the boiler was and no keys to the garage. I expect to see those things when viewing a property, ...
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Jul 12,2019
Jul 12,2019
5
people found
this helpful
this helpful
As a Landlord I have had an exceptionally poor experience from the Accrington branch.
They do not complete actions requested. I have to contact them on a regular basis as nothing happens.
This company has cost me thousands of pound.
I have found them to ...
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Jun 04,2019
Jun 04,2019
4
people found
this helpful
this helpful
I would never use this Estate agents to SELL or Want to use to buy either. Unprofessional rude and don't communicate between each other. I'm told incorrect information and then lied too. Buying a house is the most important diction you'll ever make so don't ...
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Comment on agent fees
Waste of money
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Apr 08,2019
Apr 08,2019
0
people found
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Just wanted to say a huge thanks to Helena at the Burnley Branch. We found Helena extremeley pro active, personable, and was in constant touch to answer any qusestions.
We recently purchased a property through Keenans. We had two offers that fell through on our ...
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Comment on agent fees
N/A
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Mar 07,2019
Mar 07,2019
1
people found
this helpful
this helpful
Our house sold with Keenans within the first week after which we had to do all the chasing up of the sale, very often staff not returning our calls. I certainly won't be using them for the sale of this house when renovations are completed....
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Comment on agent fees
Extortionate for what they do
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Jan 24,2019
Jan 24,2019
2
people found
this helpful
this helpful
I recently viewed a house with my partner and the staff member I was dealing with spoke down to us, he didn't seem bothered about our business at all. Do you even pay the staff commission? because by the way he acted I doubt it. ...
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Comment on agent fees
Would have been worth it if the service offered was actually premium
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Sep 27,2018
Sep 27,2018
10
people found
this helpful
this helpful
Acted purely in their own interest to push the sale through and get their commission. Did not act upon my instructions or nor act in my best interest which ultimately set me back several thousands pounds. They hardly ever responded to my questions or returned ...
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Comment on agent fees
Not worth the money - go elsewhere and get good service and fair price for your house
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Sep 06,2018
Sep 06,2018
2
people found
this helpful
this helpful
Sam had a tough job on his hands with the sale of my property. We nearly got to completion when the chain collapsed, and then a further purchaser was buying with a business mortgage. It's been 10 months to get my property to completion, but I ...
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Comment on agent fees
The fees are no more or less than other agents.
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Aug 13,2018
Aug 13,2018
0
people found
this helpful
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Really pleased with Keenan's, the staffin the Leigh branch we're excellent. Samantha who dealt with the sale was exceptionally good in keeping us informed of progress, there were a few hiccups along the way but we got there in the end would definitely recommend Keenan's....
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Comment on agent fees
A bit more than I would have liked to pay should be a percentage of the house price.
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Jul 12,2018
Jul 12,2018
7
people found
this helpful
this helpful
Was interested in purchasing a property. I stated it must be freehold, they said it was freehold. I had a survey done. When solicitor got paperwork it was leasehold. Would not repay money I spent on survey.
Now keep sending me unsolicited emails so have ...
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“Sam And Daniel were most helpful and efficient with th sale .I would highly recommend...”
Apr 12,2018
Apr 12,2018
0
people found
this helpful
this helpful
I sold my property with Keenans
It wasn't on the market very long before being sold
I would highly recommend Keenans as their staff are very pleasant and helpul in everything they did for me...
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Comment on agent fees
Good
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Yes
Apr 09,2018
Apr 09,2018
2
people found
this helpful
this helpful
Your website simply does not work. Search device pointless. Page 1 only, regardless of information input. Would be quicker to knock on the address door!
Wasted almost an hour searching for one property and still no wiser. Then wasted more time informing you....
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Jan 12,2018
Jan 12,2018
0
people found
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They put the house up for nearly 2 weeks and got a phone call about an offer. They are always tell you the truth from the start from the start. If they say that they will sell your house they will sell your house. I would ...
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Comment on agent fees
good fees
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Jan 08,2018
Jan 08,2018
1
people found
this helpful
this helpful
Keenans Estate Agents sold my house within weeks .I would highly recommend selling with them again
They were very helpful and pleasant in everything they did for me...
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Comment on agent fees
The fees were quite reasonable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
