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Feb 28,2014
Feb 28,2014
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I have never had a bad experience with an estate agent until renting a property through Keats Fearn in Farnham and subsequently dealing with their Management company in Rickmansworth. My experience has compiled me to write this review to save other people from a hideous experience, loosing money and generally being treated like a second class citizen because you are the tenant and not the landlord. Let me start by saying that once you put your offer in, the management agency take over and ema...
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If the issues had been resolved immediately then the relationship between us, the landlady and the agent would not have broken down irreparably. If the house had been in good repair to start with this would have been even better. The landlady deeming it acceptable to leave it in such as state as she did not mind living in those conditions is not a good enough reason to not then fix things that people paying you money need fixed to use the property as expected. We should have been properly compensated so that we were not out of pocket by over ‚£1000 due to 2 moves in 4 months. We should have been given our deposit back straight away. A sincere apology would also not have gone amis.
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By: James Fearn
Mar 10, 2014
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Dear Ally, Further to your feedback comments; I am not surprised you have posted the above comments as I know this is your second bad experience renting a property and hence why you were so frustrated when this property did not meet you requirements. I can confirm that some of your comments are valid and some are not; I apologise for the shower not being fixed quicker, however our client had used that shower many times and felt there was not a problem but she did agree to a new mixer to be....

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Cashel House 15 Thayer Street, London W1U 3JT
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15 Downing Street, Farnham GU9 7PB

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