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Keats Fearn



Properties for Sale
Properties to Rent

“Brilliant and friendly service...”

Dec 14,2018
Minithumbup
Derek
Keats
By: 'David Lewis'
Dec 14,2018
0 people found
this helpful
We have just bought our new property through Keats Fearn. Although the chain was quite short there were some delays further down the chain. Derek Parsons and the rest of the team we instrumental in moving things along and went to great efforts to assist ...
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Comment on agent fees
Good.
Was this helpful? Yes

“Extremely help and friendly staff....”

Dec 04,2018
Minithumbup
By: 'Faye Dawson'
Dec 04,2018
0 people found
this helpful
My partner and I recently purchased a house and collected the keys last Monday. We had a viewing with Alex who was really helpful and gave us some really good advise as first time buyers. The whole process from start to finish took 8 weeks and ...
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“Great Service...”

Nov 27,2018
Minithumbup
James
By: 'Rachel'
Nov 27,2018
0 people found
this helpful
My husband and I bought a house through Keats Fearn this year. It was a particularly difficult and long chain which totally fell apart once and almost did again. James was a fantastic communicator. Never too busy to speak to us directly. Incredibly tenacious and ...
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Comment on agent fees
N/a
Was this helpful? Yes

“Pretty good overall....”

Nov 19,2018
Minithumbup
By: 'SANTACLAWS'
Nov 19,2018
0 people found
this helpful
We started very well and the sales pitch by James was excellent. he was over enthusiastic about the likely price we might expect but he was not alone! I liked his down to earth manner and his enthusiasm for my father's house. He found us ...
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Comment on agent fees
Very fair fees in today's market
Was this helpful? Yes

“Staff always go the extra mile...”

Nov 13,2018
Minithumbup
By: 'Maddie'
Nov 13,2018
0 people found
this helpful
We are currently renting a flat through Keats. The staff are friendly, approachable and always go the extra mile to help and support us - very impressed with their service!...
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Comment on agent fees
Competitive
Was this helpful? Yes

“Outstanding service from start to completion....”

Nov 05,2018
Minithumbup
Keats
By: 'Sarah'
Nov 05,2018
0 people found
this helpful
I received an outstanding service from Keats from start to completion. The dedicated and professional approach of all the staff meant that the move was relatively stress free. Communication was brilliant. Would definitely recommend....
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Comment on agent fees
The fees I paid were worth every penny.
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“Very Impressed Overall...”

Oct 27,2018
Minithumbup
By: 'Michael'
Oct 27,2018
0 people found
this helpful
We have just exchanged on our house sale with KeatsFearn in Farnham and have been very impressed with the efforts of Janes and his team in getting us to this point. Thank you!...
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Comment on agent fees
Fair
Was this helpful? Yes

“House sale...”

Sep 18,2018
Minithumbup
By: 'Phillka'
Sep 18,2018
0 people found
this helpful
After 1st buyer pulled out Keats Fern quickly found another party to complete the purchase, although did not acheive the asking price I was very grateful for their speed and completeness. Overall Keats Fern kept me informed mostly during the process even the ups and ...
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Comment on agent fees
fair
Was this helpful? Yes

“Very Profession and Pro-active...”

Aug 16,2018
Minithumbup
By: 'Paul'
Aug 16,2018
0 people found
this helpful
I just sold a flat for the asking price through Keats Fearn. I have sold and bought many properties over the years, and I have to say Keats were very professional. Never discussing with me about the buyer etc, but giving me the impression that ...
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Comment on agent fees
Competitive
Was this helpful? Yes

“Great team at Keats Fearn in Farnham...”

Aug 15,2018
Minithumbup
Phil
By: 'Phil Nicholson'
Aug 15,2018
0 people found
this helpful
Whole team really helpful in finding me the right property...complete with a late change of mind!! Special thanks to James and Sally for their time and patience and efforts in getting it over the line from offer to completion in two weeks 😊...
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“First-time buyers...”

Jun 22,2018
Minithumbup
James
By: 'Harry and Emily'
Jun 22,2018
0 people found
this helpful
The prospect of buying our first home was a daunting one, but James' friendly and approachable demeanour, quick response times to any question, no matter how small, refreshing honesty and commitment to our case, ensures that the whole process was far less stressful than we'd ...
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“Letting and Selling...”

May 14,2018
Minithumbup
By: 'Sarah New'
May 14,2018
0 people found
this helpful
Thanks to Hannah Warwick in the letting office for her support and help in letting our property in Farnham for the past year. She has been positive and helpful even when we had a few tricky situations with the let. When we decided to sell ...
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Comment on agent fees
very happy with the fees.
Was this helpful? Yes

“Sale of Flat...”

May 02,2018
Minithumbup
Sarah
By: 'Ronen'
May 02,2018
0 people found
this helpful
Throughout the process, Keats Fearn and especially Sarah, went above and beyond to ensure things moved along. From finding the eventual purchaser, to helping chase things up when needed, Sarah tirelessly helped get the sale over the line. I would highly recommend Sarah and the ...
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Comment on agent fees
Very fair and well earned!!
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“We have been incredibly impressed with Derek and his team....”

Mar 21,2018
Minithumbup
Derek
By: 'Very satisfied buyer'
Mar 21,2018
0 people found
this helpful
The team were professional, inforned, responsive and helpful throughout, showing great care for the owner's interests as well as ours as the potential buyer. This extended to facilitating our negotiation in a balanced way, as well as recommending a top solicitor and building surveyor. It ...
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“We cannot recommend Keats Fearn enough. We have used them ......”

Mar 14,2018
Minithumbup
By: 'Emma and Will Christie-Hall'
Mar 14,2018
0 people found
this helpful
We cannot recommend Keats Fearn enough. We have used them twice now over recent years for the purchase and sale of our properties. James is a pleasure to work with. His honesty is a breath of fresh air. Our chain was fairly long causing frustrating ...
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Comment on agent fees
We were pleased with the fee's we agreed.
Was this helpful? Yes

“We chose Keats Fearn to sell our property, they were ......”

Jan 22,2018
Minithumbup
By: 'Clark Lewis'
Jan 22,2018
0 people found
this helpful
We chose Keats Fearn to sell our property, they were very competitive and efficient in dealing with any requests. We sold our house in the timescale required. I Would have no hesitation in using them in the future...
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Comment on agent fees
Good fees
Was this helpful? Yes

“I recently bought a rental property through Keats Fern. Throughout ......”

Jan 18,2018
Minithumbup
Keats
Keats
By: 'Steve Wood'
Jan 18,2018
0 people found
this helpful
I recently bought a rental property through Keats Fern. Throughout the purchase I found the company to be efficient and extremely professional at all stages. The process ran very smoothly as a result and I would not hesitate to recommend their services....
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“This was our first time moving in a largish chain (4), ......”

Jan 17,2018
Minithumbup
By: 'Dave stansfield'
Jan 17,2018
1 people found
this helpful
This was our first time moving in a largish chain (4), it was complicated at times as we sold through them as well as bought from them and both experiences we were assisted professionally, friendly and above all honestly. We mostly dealt with James, the owner, ...
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Comment on agent fees
Good.
Was this helpful? Yes

“James fearn was very helpful in getting the property to ......”

Dec 29,2017
Minithumbup
Sarah
By: 'Dawn's executors'
Dec 29,2017
0 people found
this helpful
James fearn was very helpful in getting the property to market, coming up with ideas to present the property in the best light, ie moving furniture, etc. Sarah in the office was prompt and efficient in responding to any queries that arose thereafter. All at ...
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Comment on agent fees
Good
Was this helpful? Yes

“Purchased a property through Keats Fearn, very professional and helpful ......”

Dec 21,2017
Minithumbup
By: 'Stuart'
Dec 21,2017
0 people found
this helpful
Purchased a property through Keats Fearn, very professional and helpful with every part of the process. Would recommend in the future....
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“I am very thankful and satisfied with the service Keats ......”

Dec 15,2017
Minithumbup
Sarah
By: 'Hua'
Dec 15,2017
0 people found
this helpful
I am very thankful and satisfied with the service Keats Fearn has provided, the team has been very helpful, they are very professional with personal touch. They found a buyer very quickly, thank you...
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Comment on agent fees
Very good
Was this helpful? Yes

“Keates Fearn successfully sold our house for us earlier this ......”

Dec 04,2017
Minithumbup
By: 'SRobinson'
Dec 04,2017
0 people found
this helpful
Keates Fearn successfully sold our house for us earlier this year. They were extremely professional but also have a very friendly, helpful team. They were very knowledgeable about the local market and worked hard to get us to completion within a fairly tricky chain. I ...
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Comment on agent fees
Fine.
Was this helpful? Yes

“Keats Fearn recently sold my house; at all times they ......”

Oct 30,2017
Minithumbup
Derek
Sarah
By: 'Mrs Chaplin'
Oct 30,2017
0 people found
this helpful
Keats Fearn recently sold my house; at all times they behaved in a professional and efficient manner. They were always available to discuss any queries I had and fully supported me in selling my house as well as helping advise me on my onward purchase. ...
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“Keats Fearn have just acted for us on the successful ......”

Oct 05,2017
Minithumbup
By: 'B Stephens'
Oct 05,2017
0 people found
this helpful
Keats Fearn have just acted for us on the successful sale of 3 flats in Farnham town centre. All 3 sales completed to the first applicants at or very close to the quoting price. James, Derek and the team worked professionally and tirelessly throughout the process - ...
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“James and the team at Keats Fearn were a great ......”

Sep 25,2017
Minithumbup
Ann
By: 'Ann'
Sep 25,2017
0 people found
this helpful
James and the team at Keats Fearn were a great support with the sale of our house. From initial viewings of our property through to sale and completion we have found them to be friendly and professional and have kept us up to date through ...
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Comment on agent fees
Happy with the negotiated fee.
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“We had a very good experience in selling our house ......”

Sep 22,2017
Minithumbup
By: 'Peter'
Sep 22,2017
0 people found
this helpful
We had a very good experience in selling our house through Keats Fearn. At all times they were very professional and looked after us well, keeping us fully informed of progress. Then, whilst awaiting the exchange of contracts, their post sales department worked extremely hard ...
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Comment on agent fees
Fair for the amount of work they were involved in
Was this helpful? Yes

“Avoid at all costs - although the partner of the ......”

Mar 28,2017
Minithumbdown
Keats
By: 'Wilfred'
Mar 28,2017
0 people found
this helpful
Avoid at all costs - although the partner of the company was very nice, I was messed around for 2 months after putting an offer in on a property. I had an offer accepted for significantly more than the asking price. Was told the seller had ...
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By: James Fearn
Mar 29, 2017
View all comments (1)
Dear Rebecca, I am sorry your experience with Keats Fearn has not been as you would expect. As the owner of the business I take full responsibility. Regarding the disclosure element of the owner of the house you offered on working for Keats Fearn, I can confirm that I highlighted this on the details and also on the web portals that were used in marketing the house; I believe no one in person disclosed that in a conversation to you when you viewed or offered and I can only apologise. With referen ...

“I have never had a bad experience with an estate ......”

Feb 28,2014
Minithumbdown
By: 'Ally Foreman'
Feb 28,2014
3 people found
this helpful
I have never had a bad experience with an estate agent until renting a property through Keats Fearn in Farnham and subsequently dealing with their Management company in Rickmansworth. My experience has compiled me to write this review to save other people from a hideous ...
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What agent could do to change your mind?
If the issues had been resolved immediately then the relationship between us, the landlady and the agent would not have broken down irreparably. If the house had been in good repair to start with this would have been even better. The landlady deeming it acceptable to leave it in such as state as she did not mind living in those conditions is not a good enough reason to not then fix things that people paying you money need fixed to use the property as expected. We should have been properly compensated so that we were not out of pocket by over ‚£1000 due to 2 moves in 4 months. We should have been given our deposit back straight away. A sincere apology would also not have gone amis.
Attached Files
Was this helpful? Yes
By: James Fearn
Mar 10, 2014
View all comments (1)
Dear Ally, Further to your feedback comments; I am not surprised you have posted the above comments as I know this is your second bad experience renting a property and hence why you were so frustrated when this property did not meet you requirements. I can confirm that some of your comments are valid and some are not; I apologise for the shower not being fixed quicker, however our client had used that shower many times and felt there was not a problem but she did agree to a new mixer to be ...

NAEA TPOS Property Redress Scheme


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Fees

Tailored to each client accordingly
Last updated at 18/01/2018, 12:21 PM by James

Complaints Procedure

Write to James Fearn and if not happy with outcome/response write to the Property Ombudsman.
Last updated at 12:21 PM 18/01/2018 by James

Farnham
15 Downing Street, Farnham GU9 7PB
(28)
London
Cashel House 15 Thayer Street, London W1U 3JT
(0)


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