Keatons is a highly focused company with a great desire to improve the way that our business operates.
Keatons



Properties for Sale
Properties to Rent

“This review relates to the actions of James C......”

Jun 24,2019
Minithumbup
By: 'A Client of Keatons'
Jun 24,2019
0 people found
this helpful
This review relates to the actions of James Carpenter who is a Property Manager at Keatons. We have been delighted at the way James has handled an issue with a leak at our property in Stratford. He was quick to inform us of the leak, ...
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“Fantastic and personalized service...”

Jun 19,2019
Minithumbup
By: 'YP'
Jun 19,2019
0 people found
this helpful
It was really a pleasure working with OJ. He has been really supportive to link both sides to proceed the sales. Many thanks to his great support....
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“Excellent service from Paul Rooke...”

Jun 14,2019
Minithumbup
By: 'Tenant'
Jun 14,2019
0 people found
this helpful
Paul Rooke is an excellent agent who is prompt, friendly and knowledgeable. A great combination. He makes the effort to help find a solution for both parties and I have much appreciated his help. I highly recommend him....
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“Very Professional and helpful...”

Jun 13,2019
Minithumbup
By: 'Tracey'
Jun 13,2019
0 people found
this helpful
Keeley has been very professional and helpful in dealing with our purchase, always updating and getting back to us when required. It has made the transaction stress free....
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Comment on agent fees
Good
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“Good service on a tricky sale...”

Jun 12,2019
Minithumbup
By: 'IB'
Jun 12,2019
0 people found
this helpful
Olcay did a great job supporting the sale of my property, despite a long, difficult process where I was out of the country, while the flat kept getting water damage from the neighbouring flat that had to be dealt with twice during the sale process. ...
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“Really helpful...”

Jun 12,2019
Minithumbup
By: 'James'
Jun 12,2019
0 people found
this helpful
Was quick to respond to any query and very helpful in his manner. Provided an ideal property based on our criteria and was available at short notice...
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“Efficient and personable!...”

Jun 12,2019
Minithumbup
By: 'Ghis'
Jun 12,2019
0 people found
this helpful
My boyfriend and I were looking for our first place to rent out together and had very specific requirements in terms of location and features for the property search. Justine understood our needs effectively and respected them throughout the viewing process. She also helped us ...
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“RUDE Company...”

Jun 08,2019
Minithumbdown
By: 'max'
Jun 08,2019
0 people found
this helpful
the manager Max from the stratford office was the rudest man i have ever come across. he shows up at my home to give a valuation and spent a total of 9 mins on site refused to talk or even acknowledge me and would only deal ...
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Comment on agent fees
didn't stay long enough to be told about fees or terms
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“Efficient....”

May 31,2019
Minithumbup
By: 'Helen'
May 31,2019
0 people found
this helpful
Very efficient service lead by Liam. Everything was very smooth and problem free. I felt in good hands. He responded quickly to all enquiries. Thank you Liam...
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“Superior Service...”

May 31,2019
Minithumbup
By: 'maxa'
May 31,2019
0 people found
this helpful
Fantastic service from first viewing to purchase. Great attention to detail throughout the process. Thanks for securing our dream property !!...
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Comment on agent fees
N/A
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“A brilliant experience...”

May 24,2019
Minithumbup
By: 'SMcG'
May 24,2019
0 people found
this helpful
Olcay has been patient, kind and attentive. He showed my property to prospective tenants and took the time to answer my many questions. He still takes the time to get in touch if any issues, or just to help out, even though he doesnt have ...
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“An excellent agent, friendly and available...”

May 21,2019
Minithumbup
By: 'Menka'
May 21,2019
0 people found
this helpful
Olcay was very friendly and always replied very quickly to us. He was reassuring and patiently replied to all my questions. The whole process went smoothly and we were always informed about the state of the tenancy offer and contract....
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“Washing Machine Issues...”

May 16,2019
Minithumbup
By: 'Alex'
May 16,2019
0 people found
this helpful
Joe from Property Management was extremely helpful in getting a new washing machine for our flat. This was the second issue with the machine, and then it was condemned, within a week we had a new one thanks to Joe and the help from John ...
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Comment on agent fees
N/a
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“Thank you!!!...”

May 16,2019
Minithumbup
By: 'Sophie'
May 16,2019
0 people found
this helpful
Me and my boyfriend was looking for a flat to rent in Wanstead. We found one from Keaton's and Percy was fantastic....
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“Great Service from start to Finish...”

May 14,2019
Minithumbup
By: 'L&D Stepney'
May 14,2019
0 people found
this helpful
After failing to sell our property online and then through another local agency we then tried again and interviewed Keatons and two others to become our sole agent. We knew the market was fairly flat and our property would only appeal to a specific buyer. ...
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Comment on agent fees
The fees were fine and what we would have expected for this sale.
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“Professional, friendly and caring...”

May 12,2019
Minithumbup
By: 'Maria & Jonjo'
May 12,2019
0 people found
this helpful
Our experience with Keatons Wanstead has been fantastic! The made the whole process very easy, they really care about their customers. Percy, the agent we were dealing with was just Superb, we couldn't recommend Keatons highly enough....
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“Great service...”

May 09,2019
Minithumbup
By: 'MisteriousMan69'
May 09,2019
0 people found
this helpful
Olcay was very helpful and professional throughout the whole process and even gave me a lift home after the viewing....
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“Excellent service...”

May 09,2019
Minithumbup
By: 'Jason Wang'
May 09,2019
0 people found
this helpful
Olcay was greatly helpful during my whole apartment-finding process. In the viewing, he explained the property in great details. During the negotiation, he was promptly answering my questions and bridging the communication with the owner. After I moved in, he came to the apartment and ...
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Comment on agent fees
Great, excellent experience
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“Great Service!...”

May 07,2019
Minithumbup
By: 'Ann'
May 07,2019
0 people found
this helpful
Shani and Viktoria were so helpful with helping us find our new home. They made the process so much easier and acted in such a friendly, professional manner throughout the whole process. So lovely to deal with!...
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“Great service...”

May 07,2019
Minithumbup
By: 'Guy H'
May 07,2019
0 people found
this helpful
We selected Keatons after meeting a few local agencies and they stood out above the others in terms of clarity of advice, so we felt straight away we were with the right company. They were professional and helpful at all times and clear about what ...
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Comment on agent fees
They were very reasonable and transparent.
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“Scamsters...”

Apr 18,2019
Minithumbup
By: 'TJ'
Apr 18,2019
0 people found
this helpful
This is one dodgy estate agent. They will charge you massive fees for independent check in/check out. This same company is the one they use for cleaning so is most definitely not independent. It will be a massive fight at the end to keep ...
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Comment on agent fees
Too high
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“Shani was brilliant...”

Apr 13,2019
Minithumbup
By: 'Lizzie'
Apr 13,2019
0 people found
this helpful
Being heavily pregnant Shani was always considerate and conscientious when placing the new tenants and ensured at every step of the process I was informed and up to date on developments She often ensured I had valuable knowledge and gave friendly advice when needed...
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Comment on agent fees
Reasonable
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“Helpfull...”

Jan 30,2019
Minithumbup
By: 'Jacopo'
Jan 30,2019
1 people found
this helpful
Every time I was unsure, and i had a problem she was ready to help , contact around to found a solution, In the end? We are in our flat... thanks to the team and to keatons, I already recommend to few people....
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“Good customer service...”

Jan 30,2019
Minithumbup
By: 'Lsutton'
Jan 30,2019
0 people found
this helpful
Good, high quality customer service. very friendly and helpful in processing the tenancy agreement as quick as possible. gave regular updates on what had been done and what needed to be done by all parties. Easy to contact and responded quickly to any queries....
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Comment on agent fees
Reasonable agency fees, cheaper than a lot of other firms.
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“Not worth it...”

Jan 11,2019
Minithumbdown
By: 'Lea'
Jan 11,2019
0 people found
this helpful
As a landlord, who is based overseas, I need to be able to trust the agency and people, who work there, without a doubt and it's not the case with Keatons. Here a are gents happy to make arrangements to deduct your money and allow ...
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Comment on agent fees
Not worth it
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“Great service...”

Dec 04,2018
Minithumbup
By: 'Jose'
Dec 04,2018
0 people found
this helpful
Shani was informed, honest, helpful and always keen to keep us in the loop with latest developments with regards to our application. I will be recommending her and Keatons to all of my friends! Thanks again!...
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Comment on agent fees
Fine for the returns!
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“Perfect...”

Nov 27,2018
Minithumbup
By: 'Perfect'
Nov 27,2018
0 people found
this helpful
Everyone I've spoken with at Keatons has always been professional and easy to deal with. Shani in particular, is courteous and supremely helpful. She is always incredibly quick to deal with any issues....
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Comment on agent fees
Perfect
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By: Head Office
Dec 03, 2018
View all comments (1)
That's great to hear, thank you! ...

“Excellent Service...”

Nov 21,2018
Minithumbup
By: 'Happy Tenant'
Nov 21,2018
0 people found
this helpful
We experienced a positive and straight forward process right from the beginning and we were very satisfied with Shani's service and and the professionalism received by her and Keatons. Shani dealt with all our queries very well and what I thought was going to be ...
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“Horrifying experience with Keatons...”

Nov 07,2018
Minithumbdown
By: 'Linh Cao'
Nov 07,2018
0 people found
this helpful
I rented a studio from Keatons and moved in yesterday. The place was horrifyingly dirty to the point of there was unflushed toilet paper, half consumed food and soap, sanitary ware covered in limescale and a ton of previous tenant's belongings that I had to ...
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Comment on agent fees
Not worth even a penny
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“Fantastic Service...”

Oct 11,2018
Minithumbup
By: 'Lauren'
Oct 11,2018
1 people found
this helpful
Everyone I've spoken with at Keatons has always been professional and easy to deal with. Laura, in particular, is courteous and supremely helpful. She is always incredibly quick to deal with any issues, and does so thoroughly. When something goes wrong in your flat as ...
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Comment on agent fees
Expensive, but it's London
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 8 49 36 46 4 34 1 8 7
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:31 AM 11/01/2018 by Claire Mardle

Bow
397-399 Mile End Road, London E3 4PB
(52)
Canary Wharf
Quayside House2 Westferry Road, London E14 8JT
(13)
Deptford
Albury Corner, 186A Deptford High Street, London SE8 3PR
(4)
show all branches (9)
Hackney
352 Mare Street, London E8 1HR
(20)
Kentish Town
316-318 Kentish Town Road, London NW5 2TH
(20)
London
2, London NW5 2TH
(1)
Shoreditch
6-8 Great Eastern Street,, London EC2A 3NT
(13)
Stratford
152-154 The Grove, London E15 1NS
(59)
Wanstead
1-3 Station Parade, High Street, London E11 1QF
(5)


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