Keating Estates Ltd
4.9/5, 708 reviews
97% recommended
99% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ... show more One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.

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2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £100,030 £12,000,000
Lettings 91% 96% £365 £4,680
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
61 1 425 15 78 1 100 2 23 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TPOS Sales TPOS Lettings TPOS DPS My deposits scheme
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“David was really helpful and supportive throu......”

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Jul 19,2019
Minithumbup
David
Jade
By: 'George Wood'
Jul 19,2019
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David was really helpful and supportive throughout the whole process, and very responsive and efficient with respect to all of our queries....
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“Jade was extremely helpful and quick to respo......”

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Jul 18,2019
Minithumbup
Jade
Lucia
By: 'Jamie Jones'
Jul 18,2019
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Jade was extremely helpful and quick to respond to any emails or calls that went her way. She also kept us up to date with every step of the renting process and which made it by far the least stressful and enjoyable renting experience I ...
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“Tais has been very helpful, friendly and quic......”

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Jul 18,2019
Minithumbup
Jade
By: 'Raja Kamran'
Jul 18,2019
0 people found
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Tais has been very helpful, friendly and quick to respond! She managed to turn this stressful time into such a enjoyable experience. Thanks for all. Would highly recommend !!!...
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“We have had a very pleasant experience with D......”

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Jul 18,2019
Minithumbup
David
Lucia
By: 'Hannah Higgins'
Jul 18,2019
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We have had a very pleasant experience with David and found him to be professional and honest, making the renting process so far as seamless and stress-free as it could be....
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“David was by far the best of the many many es......”

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Jul 18,2019
Minithumbup
David
Jade
By: 'Natasha Davies'
Jul 18,2019
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David was by far the best of the many many estate agents we have seen. He was easy to keep in contact with, efficient and went above and beyond to help us find the perfect place....
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“Super helpful and responsive throughout Jad......”

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Jul 14,2019
Minithumbup
Jade
David
By: 'Peter Johnstone'
Jul 14,2019
0 people found
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Super helpful and responsive throughout Jade and the team always managed to get back to us quickly, and were always prompt whenever we had any questions. Great service!...
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“Jade has been incredibly helpful. Very effici......”

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Jul 11,2019
Minithumbup
Jade
Lucia
By: 'Laura Parsons'
Jul 11,2019
0 people found
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Jade has been incredibly helpful. Very efficient and easy to work with. We appreciate all her help! It has been a quick turnaround and Jade went above and beyond to help us....
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“Ashleigh provided a good service helping us t......”

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Jul 11,2019
Minithumbup
Ashleigh
Dwayne
By: 'Frankie Harrington'
Jul 11,2019
0 people found
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Ashleigh provided a good service helping us to get our drains unblocked. There was one instance when we weren't updated on the issue which was frustrating but apart from that, we were pleased with how the problem was dealt with....
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“Highly Recommended!...”

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Jul 10,2019
Minithumbup
Jade
Lucia
By: 'Andras Novak'
Jul 10,2019
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Having worked as a professional partner with Jade, she is always super friendly and going above and beyond in order to ensure that her clients secure their property. Highly recommended!...
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“David was an excellent help, extremely quick ......”

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Jul 10,2019
Minithumbup
David
Jade
By: 'Oliver Hartley'
Jul 10,2019
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David was an excellent help, extremely quick to respond to any query and easy to get along with. Very happy with the experience....
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“Awful customer service, and uncaring staff in......”

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Jul 09,2019
Minithumbdown
By: 'Lucinda Moore'
Jul 09,2019
0 people found
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Awful customer service, and uncaring staff in the Brixton office in particular. We encountered many problems in our rented property, including a broken smoke alarm, being locked out our own house and not being informed when people were coming round to do work. To add ...
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By: Ashleigh Martin
Jul 10, 2019
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Hi Lucinda, Thanks for your comments, though I do feel in this case the review you have left is unreasonable. I was present for both conversations that took place and neither staff member were rude to any of the occupants in the property. As per Clause 1.11 of the tenancy agreement under tenant obligations, it is the tenants' responsibility to carry out minor repairs to a property, this includes but is not exclusive to changing light bulbs and replacing batteries in smoke alarms. As ...

“Audinga is very responsive and helpful, great......”

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Jul 09,2019
Minithumbup
Audinga
Dwayne
By: 'Johnny Chetham'
Jul 09,2019
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Audinga is very responsive and helpful, great service. It's always a good experience liaising with Audinga, including timely reminder and execution of my Energy Performace Certificate....
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“Very honest and easy to work with through the......”

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Jul 08,2019
Minithumbup
David
Dwayne
By: 'Guy gibson'
Jul 08,2019
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Very honest and easy to work with through the process- made it easy for us to see what we needed to do....
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“David was one of the most honest and efficien......”

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Jul 05,2019
Minithumbup
David
Jade
By: 'Olivia nettleton'
Jul 05,2019
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David was one of the most honest and efficient estate agents we saw and helped us get a house in a day after 3 months of trying. Would recommend !!...
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“Would highly recommend...”

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Jul 05,2019
Minithumbup
David
Jade
By: 'Cece'
Jul 05,2019
0 people found
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David was efficient, very easy to communicate with and after 2 months of looking helped secure us a wonderful home. Would highly recommend!...
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“David made looking for a flat in London effor......”

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Jul 04,2019
Minithumbup
David
Dwayne
By: 'Lucy Tattersall'
Jul 04,2019
0 people found
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David made looking for a flat in London effortless and easy! He was super quick on emails and made the usually stressful process of finding a rental super stress-free!...
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“David was a great help to my friends and I in......”

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Jul 04,2019
Minithumbup
David
Jade
By: 'Jamie Humes'
Jul 04,2019
0 people found
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David was a great help to my friends and I in helping us to rent our first house in London. He knew exactly what we wanted and went above and beyond to make sure we found a house that suited us. We're very happy and ...
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“Energy Performance Certificate Renewal...”

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Jul 02,2019
Minithumbup
Audinga
Hanna
By: 'Keith'
Jul 02,2019
0 people found
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Audinga was very helpful in arranging the energy performance certificate renewal. As she liaised with the engineer and tenants very effectively it meant I had very little involvement - which was just fine !...
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“David Cam - Estate Agent at Keating Estates i......”

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Jun 28,2019
Minithumbup
David
Jade
By: 'Andrew Meyer'
Jun 28,2019
0 people found
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David Cam - Estate Agent at Keating Estates is brilliant. He was not like any agent I have experienced before. He was quick to respond, honest and made sure he found the right house for us....
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“David was extremely helpful and proactive. He......”

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Jun 28,2019
Minithumbup
David
Jade
By: 'Thomas Schofield'
Jun 28,2019
0 people found
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David was extremely helpful and proactive. He continuously stayed in touch during my property search and was always very professional. 5 star service and a pleasure to deal with....
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“Jade has provided great support and professio......”

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Jun 27,2019
Minithumbup
Jade
Lucia
By: 'Olivia'
Jun 27,2019
0 people found
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Jade has provided great support and professionalism throughout our entire rental process. She has been on hand to answer any queries in an efficient manner and we can’t thank her enough!...
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“Fantastic service as per usual!...”

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Jun 26,2019
Minithumbdown
Lucia
Jade
By: 'Jack Chambers'
Jun 26,2019
0 people found
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Fantastic service as per usual! Lucia and the team have been great at getting the right tenants into our properties promptly, and work hard to make the process as smooth as possible. Thanks again Lucia!...
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“Efficient and professional...”

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Jun 24,2019
Minithumbup
David
Jade
By: 'Fredrik Vivian'
Jun 24,2019
0 people found
this helpful
Keatings were far better than some of the other agents we tried. They sent us properties that really suited us and cut out a lot of timewasting. David was very efficient and sorted us out with viewings to suit us and make sure we bagged ...
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“Great support as a new landlord, very friendl......”

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Jun 21,2019
Minithumbup
David
By: 'A THOMPSON'
Jun 21,2019
0 people found
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Great support as a new landlord, very friendly and professional, and always happy to answer all the many questions that I have!...
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“Very good experience...”

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Jun 20,2019
Minithumbdown
Gemma
Grace
By: 'Emilie R'
Jun 20,2019
0 people found
this helpful
We found working with Gemma incredibly rewarding. She showed us around a number of properties and was very helpful and knowledgeable about each one, eventually leading us to the one we have since made a successful offer on. She was very attentive and quick to ...
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“Gemma knows her stuff...”

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Jun 20,2019
Minithumbup
Gemma
By: 'Talya'
Jun 20,2019
0 people found
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Working with Keating in Brixton was an absolute pleasure. The whole team is incredibly professional knowledgeable and very easy to work with. Tom, Matt and Gemma have all been great They know the area, they understand what buyers are after and what would make everyone ...
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within the market
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“Very helpful and friendly. David show us the ......”

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Jun 20,2019
Minithumbup
David
Jade
By: 'Henrique Helfer Hoeltgebaum'
Jun 20,2019
0 people found
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Very helpful and friendly. David show us the propriety and gave us several tips about the neighbourhood and its amenities....
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“Very helpful...”

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Jun 19,2019
Minithumbup
David
Jade
By: 'Steph'
Jun 19,2019
0 people found
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David was really helpful in arranging viewings to suit our work schedules and organising paperwork to be sent over really quickly. Very easy to get hold of which is important!...
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“Very good experience...”

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Jun 19,2019
Minithumbup
Jade
David
By: 'Oliver G'
Jun 19,2019
0 people found
this helpful
The staff at Keating Estates have been highly responsive and on the ball. They have kept us in the loop at every stage and given an impression that they really care, as well as being very friendly and approachable....
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“Professional, hardworking and personable!...”

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Jun 17,2019
Minithumbup
Grace
Gemma
By: 'Charlotte'
Jun 17,2019
0 people found
this helpful
Consistent with our other experiences with Keating Estates, Grace was really professional, personable and diligent. She drove the sale forward in several ways and was fantastic in communicating between us and the vendors - prompting solicitors and making sure everything was on track. Thank you ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:46 AM 03/10/2019 by allAgents

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Keating Estates Ltd