Keating Estates Ltd
4.9/5, 708 reviews
97% recommended
99% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ... show more One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.

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2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £100,030 £12,000,000
Lettings 91% 96% £365 £4,680
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
61 1 425 15 78 1 100 2 23 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TPOS Sales TPOS Lettings TPOS DPS My deposits scheme
Images & Videos

“I can not recommend this estate agent enough. They manage ......”

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Dec 18,2015
Minithumbup
By: 'racheloco'
Dec 18,2015
0 people found
this helpful
I can not recommend this estate agent enough. They manage my property and have always been totally honest and fair. The costs are not too high and as soon as there is a problem they let me know and I give the go ahead to ...
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“Has been absolutely brilliant when it comes to the management ......”

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Nov 20,2015
Minithumbup
By: 'Sammy W'
Nov 20,2015
0 people found
this helpful
Has been absolutely brilliant when it comes to the management and maintenance of the property we rent. Unfortunately a number of things have gone wrong during our tenancy and and she has been incredibly helpful and organised and made sure the jobs got completed as ...
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Comment on agent fees
Very reasonable fees. Actually one of the best value in London.
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“Armond and Keatings East Dulwich are the best agents in ......”

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Nov 05,2015
Minithumbup
By: 'Jonathan Walker'
Nov 05,2015
7 people found
this helpful
Armond and Keatings East Dulwich are the best agents in the area by far! And must be one of the best in London. Armond's communication and care was unquestionable and he somehow managed to make the stressful process of my first property purchase enjoyable. They ...
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“Keating Estates were fantastic to deal with, very open and ......”

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Nov 05,2015
Minithumbup
By: 'Suzanne James'
Nov 05,2015
0 people found
this helpful
Keating Estates were fantastic to deal with, very open and fair in all dealings and with good communication throughout the process. We felt very safe in Armond's hands and were delighted that the purchase went through very smoothly....
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“My husband and I bought a house in Forest Hill, ......”

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Nov 02,2015
Minithumbup
By: 'Kathryn'
Nov 02,2015
6 people found
this helpful
My husband and I bought a house in Forest Hill, that was sold through Keating Estates. Armond was the estate agent handling the sale and he was brilliant from start to finish. Professional, yet friendly - he was great both with us and the seller. ...
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“Armond was amazing. He valued the property and then arranged ......”

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Oct 29,2015
Minithumbup
By: 'Mary'
Oct 29,2015
8 people found
this helpful
Armond was amazing. He valued the property and then arranged to have the most brilliant brochure for us within days of first speaking to him. Nothing was too much trouble from helping the photographer move furniture to ALWAYS being at the end of the phone ...
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“Dreadful service. Property wasn't ready to be occupied as agreed ......”

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Oct 03,2015
Minithumbdown
Dwayne
By: 'DeirdreM'
Oct 03,2015
2 people found
this helpful
Dreadful service. Property wasn't ready to be occupied as agreed leaving us severely out of pocket. Keating Estates didn't care & Dwayne said 'this happens in 10% of cases' & had no interest in sorting out things with the landlord to find a solution or compensate us....
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What agent could do to change your mind?
Overpriced relative to the bigger agents. Paid admin fees but responses were inaccurate & frequently sent details /tenancy agreements to incorrect addresses.
Attached Filesnbsp;
Comment on agent fees
Overpriced relative to the bigger agents. Paid admin fees but responses were inaccurate & frequently sent details /tenancy agreements to incorrect addresses.
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“Daniel responded incredibly quickly to our email - he was ......”

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Feb 04,2014
Minithumbup
By: 'Camilla'
Feb 04,2014
0 people found
this helpful
Daniel responded incredibly quickly to our email - he was very efficient in reviewing all the maintenance issues we had mentioned and as a result, we have people booked to come and sort out the issues already. Very polite also!...
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“If you are thinking of renting through Keating estates, I ......”

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Jan 21,2014
Minithumbdown
By: 'Chan'
Jan 21,2014
4 people found
this helpful
If you are thinking of renting through Keating estates, I would strongly recommend you go for a new build that requires no work. A complete mess on move in and issues still ongoing after a few months in the "recently decorated" flat!!! The communications have ...
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“AWFUL!When we first moved in the kitchen was connected ......”

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Jan 03,2014
Minithumbdown
By: 'Tom'
Jan 03,2014
4 people found
this helpful
AWFUL! When we first moved in the kitchen was connected to the mains so you got an electric shock every time you touched the work surface. They have let themselves in unannounced at least three times in the last six months and despite complaints on ...
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“The agent wasn't well informed and intentionally or not didn't ......”

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Nov 28,2013
Minithumbdown
By: 'bubu'
Nov 28,2013
4 people found
this helpful
The agent wasn't well informed and intentionally or not didn't give us information in regard to the legal status of the flat we were intending to buy through them. Instead, they were trying to push us towards buying a legally unsound property and putting a ...
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“Thank you so much to both of you for dealing ......”

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Jun 17,2013
Minithumbup
Dwayne
By: 'Julie TD'
Jun 17,2013
1 people found
this helpful
Thank you so much to both of you for dealing with things as you did. It seems a great team you have there - Dwayne especially, without your help and advice it would have been impossible to continue to let my flat after the hell ...
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“Non stop frustration since we moved in to the flat. ......”

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May 17,2013
Minithumbdown
By: 'Infuriated tenant'
May 17,2013
4 people found
this helpful
Non stop frustration since we moved in to the flat. We had problems with the oven and microwave oven not working at all for about 2months and then later in the tenancy our electric supply to the plugs in the kitchen was faulty resulting in ...
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What agent could do to change your mind?
- resolve queries within a week - regularly update tenants on progress without having to be asked first -be fair and transparent with check outs - apologise when service delivery is inadequate
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:46 AM 03/10/2019 by allAgents

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Keating Estates Ltd