Keating Estates Ltd
4.9/5, 708 reviews
97% recommended
99% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ... show more One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.

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2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £100,030 £12,000,000
Lettings 91% 96% £365 £4,680
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
61 1 425 15 78 1 100 2 23 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TPOS Sales TPOS Lettings TPOS DPS My deposits scheme
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“Gemma was communicative and professional, off......”

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Jun 11,2020
Minithumbup
Gemma
Grace
By: 'Alice Burgess'
Jun 11,2020
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Gemma was communicative and professional, offering insight into the market in a sympathetic and accessible way. I really could not recommend her highly enough....
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“Thanks to Jack we found the house we wanted, ......”

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Jun 10,2020
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Jade
By: 'Luigi Marceddu'
Jun 10,2020
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Thanks to Jack we found the house we wanted, great job, very helpfull. Recommended. He was very kind and so efficient....
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“Lucia has been really helpful throughout the ......”

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Jun 08,2020
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Lucia
Sandra
By: 'Anthony Parr'
Jun 08,2020
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Lucia has been really helpful throughout the process and very quick to respond to our messages, making the whole process very easy for us....
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“They are all very nice, quick to answer our q......”

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Jun 06,2020
Minithumbup
Lucia
Jessica
By: 'Classy Grego'
Jun 06,2020
0 people found
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They are all very nice, quick to answer our queries, very helpful assisting us throughout the process. I felt they treat us equally compared to the other agents we experience. Jessica is very nice and is very happy to assist and listen to our questions....
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“Lucia and Jessica were supportive, helped thr......”

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Jun 04,2020
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Lucia
Jessica
By: 'roberto'
Jun 04,2020
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Lucia and Jessica were supportive, helped through all processes and responded promptly to all my questions. The transactions were quick and well managed....
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“Audinga and team were extremely helpful in ar......”

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Jun 04,2020
Minithumbup
Audinga
Freddie
By: 'Niall Hession'
Jun 04,2020
0 people found
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Audinga and team were extremely helpful in arranging work to be done on my apartment during a difficult period. I'd highly recommend them for any landlord looking to lease his property in the area....
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“Lucia and Sophie were brilliant throughout! T......”

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Jun 02,2020
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Lucia
SophieC Claxton
By: 'Elliot Kingston'
Jun 02,2020
0 people found
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Lucia and Sophie were brilliant throughout! They were very helpful during the negotiation process and likewise during the pre-move admin. Very prompt and helpful when responding to any quieres, and made the whole process simple and easy. Thank you!...
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“Lucia was very helpful with all of the pre mo......”

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Jun 01,2020
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Lucia
SophieC Claxton
By: 'Sam puntan'
Jun 01,2020
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Lucia was very helpful with all of the pre move procedures. She made the process feel very easy for us and everything was sorted promptly. Sam and Asim...
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“Great communication throughout the negotiatio......”

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Jun 01,2020
Minithumbup
Lucia
SophieC Claxton
By: 'Lucy Long'
Jun 01,2020
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Great communication throughout the negotiation process/ setting up the viewing and in sorting out admin ahead of our move. Thank you!...
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“Fantastic service. I couldn't have been more ......”

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May 15,2020
Minithumbup
Sebastian
Tom
By: 'Edward'
May 15,2020
0 people found
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Fantastic service. I couldn't have been more impressed with the overall process. We originally tried to sell our house at the end of 2019 using another agency (of the the largest in London). It proved to be the wrong decision and I found out that there ...
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“Gemma’s excellent expertise and knowledge of ......”

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Apr 09,2020
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Gemma
Grace
By: 'Christophe Charon'
Apr 09,2020
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Gemma’s excellent expertise and knowledge of her market is rare and so valuable as a buyer. Gemma’s talent is to understand her customers needs quickly, with a real sense of engagement, which generates comfort and trust, no ‘bull...t’ and no waste of ...
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“Lucia was very helpful and patient with us re......”

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Mar 28,2020
Minithumbup
Lucia
Jade
By: 'Edwin Enyi-Abonta'
Mar 28,2020
0 people found
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Lucia was very helpful and patient with us re: pre moving procedures. She replied emails and queries very promptly and provided solutions to issues raised....
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“Great experience with Gemma as first time buyer...”

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Mar 18,2020
Minithumbup
Gemma
Grace
By: 'Justine Dattani'
Mar 18,2020
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Gemma was always very helpful, knowledgeable, and quick to reply to any form of communication when I had my offer accepted. Her professionalism made the process of buying my first property that much less stressful. Now my purchase has moved to the next stages, but ...
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“Lucia was a really courteous and responsive a......”

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Mar 18,2020
Minithumbup
Lucia
Sandra
By: 'Josh'
Mar 18,2020
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Lucia was a really courteous and responsive agent. When issues arose she would get back to us within minutes, and was flexible trying to arrange the smaller details with our landlord. A very reassuring experience in challenging times....
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“Lucia was brilliant throughout the letting process...”

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Mar 17,2020
Minithumbup
Lucia
David
By: 'Hannah Coorg'
Mar 17,2020
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Lucia was brilliant throughout the whole lettings process, ensuring everything was really seamless for us. There are a lot of documents and things to do when moving homes but she made everything very easy and welcoming. Thank you! We are looking forward to moving into ...
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“David, Keating Estates...”

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Mar 12,2020
Minithumbup
David
Lucia
By: 'Jennifer Diez-Jones'
Mar 12,2020
0 people found
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We got a hold of David via Keating, and David was keen to get us viewing properties straight away. He listened and understood our requirements, and went full steam ahead. With that in mind, the first property we viewed was perfect. The process was really ...
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“David was really helpful finding a new flat t......”

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Mar 11,2020
Minithumbup
David
Lucia
By: 'Emma Randerson'
Mar 11,2020
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David was really helpful finding a new flat to let, the process was really quick and easy, we called and had a new flat in the same day! Can't thank him enough....
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“Gemma was a pleasure to deal with right from ......”

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Mar 11,2020
Minithumbup
Gemma
Grace
By: 'Carolyn Ritchie'
Mar 11,2020
0 people found
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Gemma was a pleasure to deal with right from the start of my search. Professional, knowledgable and well informed on the search area and current market. Thank you very much Gemma for helping secure our new property....
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“Very helpful...”

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Mar 09,2020
Minithumbup
David
Dwayne
By: 'Lucy Kember'
Mar 09,2020
0 people found
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David was helpful and accessible throughout the process. He answers questions at the viewing really well and guided us through to the offer stage. Would recommend!...
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“easy and clear process...”

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Mar 06,2020
Minithumbup
Sandra
Jessica
By: 'Donatella'
Mar 06,2020
0 people found
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I was looking for a flat to rent in London, I've been very lucky to find Keating Estates. The entire process was clear and easy, and the communication with the team is excellent and fast. Looking forward to enjoy the flat....
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“Jessica and Lucia were super helpful in makin......”

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Mar 06,2020
Minithumbup
Lucia
Jessica
By: 'Jessica Young'
Mar 06,2020
0 people found
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Jessica and Lucia were super helpful in making sure everything was set up and sorted for our move. I can’t thank Jessica enough for helping us sort out a few problems and making sure we were happy in the new flat....
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“We've bought and sold through Keatings a coup......”

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Mar 05,2020
Minithumbup
Grace
Gemma
By: 'Matt Baker'
Mar 05,2020
0 people found
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We've bought and sold through Keatings a couple of times now and they have always been thoroughly professional and a pleasure to work with. Our maisonette sold within the week and Gemma was brilliant helping us through the process and making sure everything ran smoothly. ...
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“David was extremely helpful gettin......”

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Mar 04,2020
Minithumbup
David
Lucia
By: 'Kelley Orcutt'
Mar 04,2020
0 people found
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David was extremely prompt and helpful getting me into my new flat! Would definitely recommend using him and Keating Estates in the future!!!!...
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“David was extremely helpful gettin......”

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Mar 04,2020
Minithumbup
David
Lucia
By: 'Kelley Orcutt'
Mar 04,2020
0 people found
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David was extremely prompt and helpful getting me into my new flat! Would definitely recommend using him and Keating Estates in the future!!!!...
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“Helped us secure a great property to rent in ......”

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Mar 03,2020
Minithumbup
Dwayne
Lucia
By: 'Beth Farr'
Mar 03,2020
0 people found
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Helped us secure a great property to rent in a very quick turnaround for with no problems at all - the whole process was very smooth. Thank you!...
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“Great communication! Lucia made our move feel......”

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Mar 02,2020
Minithumbup
Lucia
David
By: 'Grace'
Mar 02,2020
0 people found
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Great communication! Lucia made our move feel stress free and all the administration was really easy. Whenever we had a question Lucia got straight back to us....
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“Jack Keeping...”

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Mar 02,2020
Minithumbdown
Jack
Lucia
By: 'Chris Skinner'
Mar 02,2020
0 people found
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Jack Keeping was very helpful in our renting process. Quickly chatting to the landlord and calling us to keep us in the loop....
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“Thanks Lucia...”

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Feb 26,2020
Minithumbup
Lucia
Dwayne
By: 'Oliver Bidwell'
Feb 26,2020
0 people found
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Lucia was not only warm and friendly over the phone and in person, but extremely accommodating when it came to helping with any issues that presented themselves in the process of signing contracts etc Thanks Lucia :)...
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“Jack was very helpful, responsive to our quer......”

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Feb 26,2020
Minithumbup
Jack
David
By: 'Sammy'
Feb 26,2020
0 people found
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Jack was very helpful, responsive to our queries and overall made the process for renting our new home very easy. Thanks!...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:46 AM 03/10/2019 by allAgents

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Keating Estates Ltd