Keating Estates Ltd
4.9/5, 708 reviews
97% recommended
99% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ... show more One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.

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2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £100,030 £12,000,000
Lettings 91% 96% £365 £4,680
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
61 1 425 15 78 1 100 2 23 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TPOS Sales TPOS Lettings TPOS DPS My deposits scheme
Images & Videos

“Thank you Ashleigh...”

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May 14,2019
Minithumbup
Ashleigh
Dwayne
By: 'Susanna'
May 14,2019
0 people found
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I'ts a great pleasure to work with you Ashleigh. Thank you that you are always so professional, very polite and helpful. Thank you also that you are always available in case of any questions. We are looking forward to do common projects....
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Excellent, professional, helpful, polite. Had never ever negative experience with Ashleigh.
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“Thanks David...”

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May 14,2019
Minithumbup
David
Jade
By: 'Ellie M'
May 14,2019
0 people found
this helpful
David did a fantastic job in helping us let the flat so quickly and smoothly. He was a great help throughout the process and we can't thank him enough....
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“Problem solving master...”

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May 13,2019
Minithumbup
Sonny
Ashleigh
By: 'Elis'
May 13,2019
0 people found
this helpful
Excellent experience from chasing up contractors to fix occasional problems with our flat. We had a window cracked and they were happy to fix it on a Saturday morning because they have been asked to deal with the situation as soon as possible....
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N/A
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“Consistent help...”

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May 13,2019
Minithumbup
SophieC Claxton
Jade
By: 'Naomi'
May 13,2019
0 people found
this helpful
Sophie was fantastic with helping us get our beautiful help. Always managed to respond to my emails very quickly, even during the weekends. Also Jade was great to make sure our process was accepted quick and easy....
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“Smooth Process...”

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May 13,2019
Minithumbup
Jade
By: 'Orla'
May 13,2019
0 people found
this helpful
Jade was very helpful in getting us to our new flat. The process was smooth and Jade answered all of our questions and made everything stress free and easy...
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“Great agents, down to earth and really helpful...”

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May 13,2019
Minithumbup
Grace
By: 'Maddy'
May 13,2019
0 people found
this helpful
I had a really good experience buying my property through Keatings. I think they're a great agents who are honest, down to earth and not at all 'pushy' (as many of the other agents in Clapham are) which really made the difference. Properties are priced ...
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“Really helpful and quick to respond...”

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May 11,2019
Minithumbup
SophieC Claxton
Lucia
By: 'Michael & Eloïse'
May 11,2019
0 people found
this helpful
We really enjoyed working with Sophie to secure our new flat. She was very quick in responding to all our questions and was really helpful in getting everything sorted....
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“Exceptional service!...”

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May 08,2019
Minithumbup
Jade
By: 'Nadia'
May 08,2019
0 people found
this helpful
Seamless experience from start to finish. Highly recommend Jade and using Keating Estates! The process was fair and made easy for us to rent out our place. Thank you!...
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“Speedy!...”

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May 07,2019
Minithumbup
Audinga
Dwayne
By: 'Mat CM'
May 07,2019
0 people found
this helpful
Audinga was really quick to get me the details to finish my tenant referencing, she completed the reference in good time as well! Thank you for your prompt service :)...
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“Excellent Service & Understanding...”

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May 02,2019
Minithumbup
Gemma
Tom
By: 'Walker Wares'
May 02,2019
0 people found
this helpful
Gemma was really fantastic in helping us find and secure a new property. She knew from the outset that we werent quite ready to purchase but spent the time with us so that we knew what we wanted once we were able to buy. When ...
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“Great service...”

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May 01,2019
Minithumbup
Lucia
Jade
By: 'Ollie'
May 01,2019
0 people found
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Lucia was very professional, always polite, and extremely helpful. When there were issues that arose, Lucia was very responsive and understanding, and was able to offer quick solutions. Altogether, a great service....
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“Excellent service from Lucia...”

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Apr 25,2019
Minithumbup
Lucia
Dwayne
By: 'Felicity'
Apr 25,2019
0 people found
this helpful
Lucia was a pleasure to deal with and helped me meet my desired move-in date in time. Thanks very much, Felicity...
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Comment on agent fees
The fees seem reasonable in today's climate
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“Best agent I've ever dealt with....”

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Apr 25,2019
Minithumbup
Lucia
By: 'Emily'
Apr 25,2019
0 people found
this helpful
Lucia helped us find a flat to rent in Clapham. Fast and detailed replies. Efficient and not a time consuming process. Lucia was consistently helpful and accommodating. Not extortionate prices you see elsewhere. Really good service - thank you....
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“Great service...”

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Apr 24,2019
Minithumbup
Sebastian
By: 'Katie J'
Apr 24,2019
0 people found
this helpful
Matt helped us find a great flat that met our requirements in very short timescales. He is very friendly and listened properly to what we wanted - only showing us flats which met that specification. He was really helpful in answering queries through (and after!) ...
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“Great...”

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Apr 24,2019
Minithumbup
Tom
By: 'Mark Oaten'
Apr 24,2019
0 people found
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Matt was honest. Open and seemed to be on my side when trying to sort the sale out. No bullshit just straight forward Thanks Matt...
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“Hassle free service!...”

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Apr 24,2019
Minithumbup
Lucia
Jade
By: 'Anna'
Apr 24,2019
0 people found
this helpful
Lucia got us our first flat in London and made it a stress free process. Always quick with responses and answered all our questions clearly. Thank you Lucia!...
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“Sale of my flat in Brixton...”

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Apr 23,2019
Minithumbup
Grace
Gemma
By: 'Nick'
Apr 23,2019
0 people found
this helpful
Following meeting a number of agents in the Brixton area, Grace visited our flat and gave us what we felt was a very fair valuation supported by a number of comparables in the local area. The fees proposed were very competitive based on the other ...
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Comment on agent fees
Good
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“gemma...”

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Apr 18,2019
Minithumbup
Gemma
Grace
By: 'josh'
Apr 18,2019
0 people found
this helpful
excellent level of service and commitment from Gemma who has kept in touch even when we were not in a position to view potential properties...
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Comment on agent fees
n/a
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“letting our Brixton flat...”

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Apr 16,2019
Minithumbup
Jade
Dwayne
By: 'lucy BHC'
Apr 16,2019
0 people found
this helpful
Jade has been very helpful with the letting of our flat. She is always quick to respond to calls and emails. She is helpful with our questions and always polite. The whole process with Keatings has been very efficient and I would recommend them to ...
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Comment on agent fees
The fees were competitive with other agents in the area.
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“Helpful and attentive...”

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Apr 16,2019
Minithumbup
Ashleigh
Freddie
By: 'Brixton'
Apr 16,2019
0 people found
this helpful
Ashleigh has been helping us with a few maintenance questions on the house and has been really helpful. She's visited the house with the contractor when bigger pieces of work need to be done and has helped us identify easy fixes where possible. Thanks Ashleigh!...
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Comment on agent fees
The fees are high - renewing was £150 - but that is the case with all London agencies
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“Lovely and Easy...”

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Apr 15,2019
Minithumbup
SophieC Claxton
Jade
By: 'Lettie'
Apr 15,2019
0 people found
this helpful
Sophie was really great helping with everything. She replied to our questions in good time and she helped us to get the property we really wanted. It all ran very smoothly!...
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“Very efficient and helpful...”

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Apr 11,2019
Minithumbup
Jade
By: 'Josh'
Apr 11,2019
0 people found
this helpful
Jade was extremely helpful and efficient, answering any of our questions very promptly. It ensured an extremely smooth process, which was explained to us at each stage. Very helpful!...
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“Great Service...”

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Apr 07,2019
Minithumbup
Lucia
Jade
By: 'Max'
Apr 07,2019
0 people found
this helpful
Keatings have been great with helping us find somewhere new. Far more helpful/responsive than any other agents we have used. Lucia has been great - always on hand if we needed anything. Would recommend....
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Comment on agent fees
Bad
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“Thanks David...”

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Apr 04,2019
Minithumbup
David
Lucia
By: 'Jason'
Apr 04,2019
0 people found
this helpful
David has been very friendly and responsive with the arrangements for my current property rental - thank you for all your help, a pleasure to work with!...
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“Excellent...”

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Apr 02,2019
Minithumbup
SophieC Claxton
Jade
By: 'D.Sinnott'
Apr 02,2019
0 people found
this helpful
Sophie was excellent throughout. She had a good knowledge of the property and the landlord at our viewing and always went the extra mile to keep us informed on the progress of our offer. She was highly attentive when we wanted to get hold of ...
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“Helped find our dream flat...”

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Apr 02,2019
Minithumbup
Lucia
Jade
By: 'Nick & katie'
Apr 02,2019
0 people found
this helpful
Keating did a great job helping us find our dream flat and make everything go smootly! Great management of the property and smooth sailing with reference check etc!...
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Comment on agent fees
Was not much as I cannot remember!
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“Really helpful throughout the process...”

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Mar 31,2019
Minithumbup
Grace
Lewis
By: 'RB and OH'
Mar 31,2019
0 people found
this helpful
Lewis was very helpful throughout the process, and kept us in the loop the entire time. Shane and Grace were also brilliant!...
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“Very efficient!...”

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Mar 27,2019
Minithumbup
Jade
Dwayne
By: 'jpowell92'
Mar 27,2019
0 people found
this helpful
Jade was really helpful, she made our moving in admin so easy and nothing was a problem, even when we had last minute questions and amendments. Would highly recommend her and the Keatings team....
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“Brilliant service...”

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Mar 26,2019
Minithumbup
Gemma
Grace
By: 'Fiona F'
Mar 26,2019
0 people found
this helpful
Gemma and Grace have been a fantastic help and support though our first house purchase. They were enthusiastic and helpful throughout and I would recommend them to anyone looking for a property. Thank you both very much for your advice, patience, and all that chasing ...
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Comment on agent fees
No fees
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“Superb and Generous Agent...”

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Mar 25,2019
Minithumbup
Gemma
Grace
By: 'Alex W'
Mar 25,2019
0 people found
this helpful
Gemma has been superb finding us our first property through excellent local knowledge and giving very honest advice - thank you very much!...
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Comment on agent fees
N/A
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:46 AM 03/10/2019 by allAgents

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Keating Estates Ltd