Keating Estates Ltd
4.9/5, 708 reviews
97% recommended
99% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued ... show more One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.

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2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £100,030 £12,000,000
Lettings 91% 96% £365 £4,680
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
61 1 425 15 78 1 100 2 23 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TPOS Sales TPOS Lettings TPOS DPS My deposits scheme
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“Really friendly and responsive service. We ha......”

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Aug 06,2020
Minithumbup
Lucia
By: 'Bathsheba Wignall'
Aug 06,2020
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Really friendly and responsive service. We had a very short timeframe between referencing and the move in date but Lucia was extremely helpful and quick to respond to ensure we moved in on time, which we did! Highly recommend Keating Estates services....
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“Helpful and prompt replies...”

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Aug 04,2020
Minithumbup
David
By: 'Thomas Amor'
Aug 04,2020
0 people found
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Throughout the process of securing our flat, David has been extremely helpful and prompt with his replies. Though I wasn't able to initially view the flat myself, David was quick and flexible to organise a second viewing for me! Highly recommend!...
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“Sophie has been really helpful throughout our......”

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Aug 03,2020
Minithumbup
Sophie
By: 'Alice Gilman'
Aug 03,2020
0 people found
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Sophie has been really helpful throughout our whole process of moving out of a Keating property. Responses were always super quick!...
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“Very straightforward and quick communication,......”

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Aug 03,2020
Minithumbup
Sophie
By: 'Alicia perez'
Aug 03,2020
0 people found
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Very straightforward and quick communication, which really helps in an stressful time. All the issues were treated promptly and politely....
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“We’ve been looking for almost two years and w......”

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Jul 31,2020
Minithumbup
Gemma
By: 'David Meany'
Jul 31,2020
0 people found
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We’ve been looking for almost two years and we’re almost broken by the process. We have met every agent in the area and consistently Gemma came out tops. Gemma knew what we wanted even more than we did ourselves. Advance viewings before anyone ...
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“the service was fast and professional, from v......”

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Jul 28,2020
Minithumbup
Lucia
Jack
By: 'Sandra Hewitt'
Jul 28,2020
0 people found
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the service was fast and professional, from viewing the with Jack to conducting security checks and tenancy agreement with Lucia and Sandra along with the rest of the team. I especially liked the user friendly digital signature of the documents everything was done from the ...
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“Helpful, friendly, proficient and I never fel......”

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Jul 24,2020
Minithumbup
Lucia
Jessica
By: 'Daniel Cullen'
Jul 24,2020
0 people found
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Helpful, friendly, proficient and I never felt as though anyone was trying to gouge me. Which, after twelve years of renting in London, was a firm first....
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“Very helpful at every stage of the process...”

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Jul 23,2020
Minithumbup
Grace
Gemma
By: 'Will Walshe'
Jul 23,2020
0 people found
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Very helpful at every stage of the process, they managed to get 15 viewings in the first weekend, and I received an offer at asking price a couple of days later. Experts for the area....
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“Sophie was a great help in moving out...”

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Jul 22,2020
Minithumbup
Sophie
By: 'Chris'
Jul 22,2020
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Sophie was a great help in getting everything completed with our check out. Made it easy and was really quick with getting back in touch to solve and queries we had. It is never easy checking out of a flat or house, so I was ...
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“David was excellent whilst showing us around ......”

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Jul 21,2020
Minithumbup
David
By: 'Jack McAlpine'
Jul 21,2020
0 people found
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David was excellent whilst showing us around - knowledgable and professional and kept us up to date with the process and the status of the application. Thank you very much....
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“Excellent Service...”

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Jul 21,2020
Minithumbup
David
By: 'Matthew Chan'
Jul 21,2020
0 people found
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David has been extremely helpful and efficient in helping us secure a large and centrally located 6 man property. He has been very responsive throughout the whole process (even on the weekend) and was very informative during the viewing....
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“Fantastic service from David Cam and the Keat......”

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Jul 21,2020
Minithumbup
David
By: 'Matt McPhillips'
Jul 21,2020
0 people found
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Fantastic service from David Cam and the Keating Estates team. David was very informative and helpful throughout the process and I would thoroughly recommend him for anyone with interest in this market....
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“David was knowledgable about the property, ga......”

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Jul 21,2020
Minithumbup
David
By: 'Crispin Clark'
Jul 21,2020
0 people found
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David was knowledgable about the property, gave good advice and helped us secure it quickly, so overall it was a good experience....
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“David was a pleasure to deal with. Profession......”

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Jul 21,2020
Minithumbup
David
By: 'Jamie Summers'
Jul 21,2020
0 people found
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David was a pleasure to deal with. Professional yet down to earth, organised, and greatly helpful. Very quick to respond to queries also....
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“Timely, helpful and efficient. Audinga is wel......”

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Jul 20,2020
Minithumbup
Audinga
By: 'scott martin'
Jul 20,2020
0 people found
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Timely, helpful and efficient. Audinga is well organised and prompt in all our correspondence. Nothing is too much trouble. Good work....
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“Sophie has been super helpful with the end of......”

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Jul 20,2020
Minithumbup
Sophie
Gemma
By: 'Abbie Anderson'
Jul 20,2020
0 people found
this helpful
Sophie has been super helpful with the end of our tenancy. She helped us arrange the end of tenancy clean, and worked with us to make the whole process very quick and streamlined. We really appreciate it!...
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“Have let my property through Keating's Estate......”

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Jul 20,2020
Minithumbup
Lucia
Hanna
By: 'Nancy Powell'
Jul 20,2020
0 people found
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Have let my property through Keating's Estates for over 10 years. They are helpful, diligent and I wouldn't go elsewhere....
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“Lovely :)...”

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Jul 15,2020
Minithumbup
Sophie
By: 'Danielle Lee'
Jul 15,2020
0 people found
this helpful
I normally dread the end of tenancy process, but Sophie has made it quick and painless for me. Her communication has been very clear and she's been quick to help whenever I've had any issues. She's also lovely to speak to and you can tell ...
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“Definitely recommend....”

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Jul 15,2020
Minithumbup
Lucia
Jack
By: 'Lezlie Bailey'
Jul 15,2020
0 people found
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Definitely recommend. Very helpful and fast responses. They also had a great system which meant that by time we got the keys all of our utilities were in place making for an easy and stress free move. Thanks!...
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“Lucia was very responsive and friendly whilst......”

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Jul 13,2020
Minithumbup
Lucia
By: 'Ella Coleman'
Jul 13,2020
0 people found
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Lucia was very responsive and friendly whilst helping us set up our new tenancy. She helped to smooth the tight turnaround project....
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“Sophie was brilliant in helping us with the e......”

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Jul 09,2020
Minithumbup
By: 'Annabelle Monks'
Jul 09,2020
0 people found
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Sophie was brilliant in helping us with the end of our tenancy. She guided us through everything we needed to do to ensure we got our deposit back and her efficiency and communication was perfect!...
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“House Sold Successfully - Great Company!...”

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Jul 03,2020
Minithumbup
Grace
Gemma
By: 'Michael'
Jul 03,2020
0 people found
this helpful
The whole team at Keating Estates was brilliant from start to finish. They were always straight and up front with me, which is always a good sign. Highly professional and responsive and will go out of their way to help, to explain things, or help ...
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“Helpful and responsive for the most part!...”

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Jun 30,2020
Minithumbup
Lucia
Jade
By: 'Mark Gaukrodger'
Jun 30,2020
0 people found
this helpful
Helpful and responsive for the most part! Fired lots of questions at her and always been cheerful and seemed happy to help....
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“Extremely helpful in all aspects of the work,......”

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Jun 30,2020
Minithumbup
Audinga
Jade
By: 'Edward Burns'
Jun 30,2020
0 people found
this helpful
Extremely helpful in all aspects of the work, which made completing the reference process much easier than I've had with other agents....
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“Helpful team and open to altering their usual......”

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Jun 27,2020
Minithumbup
Lucia
Deniz
By: 'Pietro Vassallo'
Jun 27,2020
0 people found
this helpful
Helpful team and open to altering their usual processes to accommodate for unprecedented times. Available when contacted during the lettings process and kept us up to date....
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“Easy and stress free experience looking for a flat...”

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Jun 26,2020
Minithumbup
David
Lucia
By: 'Kelly Anne Thompson'
Jun 26,2020
0 people found
this helpful
David was really friendly and happy to discuss everything over the phone in a prompt manner to ensure all our needs were met whilst looking for a new property to rent...
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“Sophie has been very kind and helpful through......”

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Jun 26,2020
Minithumbup
SophieC Claxton
Lucia
By: 'Denise Seri'
Jun 26,2020
0 people found
this helpful
Sophie has been very kind and helpful throughout the whole process. She quickly replied to all our enquiries and messages. Very much appreciated, especially during these difficult times....
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“Sophie has been very helpful with our end of ......”

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Jun 24,2020
Minithumbup
Sophie
Ashleigh
By: 'Max Quarterman'
Jun 24,2020
0 people found
this helpful
Sophie has been very helpful with our end of tenancy process in terms of responding to issues and sorting the whole thing out for us very quickly. We ended our tenancy early and the process has been very smooth and easy with no trouble at ...
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“Straight talking from the start! Dealing wit......”

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Jun 24,2020
Minithumbup
Gemma
Grace
By: 'Keith Hallam'
Jun 24,2020
0 people found
this helpful
Straight talking from the start! Dealing with Keatings is a bit different from many other agents. There is less 'smoke and mirrors', which I found to be a breath of fresh air. Everyone I dealt with came from the real world and had a good ...
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“Audinga is very helpful, kind and quick.it i......”

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Jun 19,2020
Minithumbup
Audinga
Jade
By: 'valeria patuzzi'
Jun 19,2020
0 people found
this helpful
Audinga is very helpful, kind and quick. it is a pleasure to deal with her and Keatings staff in general as well...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:46 AM 03/10/2019 by allAgents

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Keating Estates Ltd