• Staff picture
    Dwayne
  • Staff picture
    Sebastian
  • Staff picture
    Gemma
  • Staff picture
    Grace
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    David
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    Tom
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    Lewis
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    Sophie
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    Ashleigh
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    Matt
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    Hanna
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    Monty
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    Zanardi
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    Natalie
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    Jade
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    Sam
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    Josh
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    Dominic
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    Sonny
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    Lucia
  • Staff picture
    Freddie
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    Audinga
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    Inez
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries o Read full description...One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
Jan 31,2018
Minithumbup
Gemma
By: 'Mark Harris Vanquish ID'
Jan 31,2018
0 people found
this helpful
Gemma was sharp, professional and on the ball when we launched 8 apartments at our new Brixton development resulting in 5 sales on the day. There's not much more to say than the proof is in the pudding. Results. Well done Gemma!...
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 28,2018
Minithumbup
Jade
By: 'Rachel'
Jan 28,2018
0 people found
this helpful
Jade was very helpful throughout the process she helped me with any questions I had she made my move in very easy...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 25,2018
Minithumbup
Grace
By: 'Chloe'
Jan 25,2018
0 people found
this helpful
Grace has been professional, thorough and helpful throughout our sale, which took a long time. I would definitely recommend her to others...
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Comment on agent fees
Good fresnrelative to other agents
Was this helpful? Yes
Jan 22,2018
Minithumbup
Lewis
By: 'Thomas'
Jan 22,2018
1 people found
this helpful
When I contacted Keating Estates I wasn't entirely sure what I was looking for, despite having requested to view one of their properties. The agent listened to my requirements and then suggested that I should also view another property in a different area. I ...
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Comment on agent fees
Given the outcome - excellent value for money
Was this helpful? Yes
Jan 19,2018
Minithumbup
Grace
Gemma
By: 'South London Teacher'
Jan 19,2018
0 people found
this helpful
I went to Keatings after a horrible experience with an online agent who is supposed to be the 'best'. Grace came around and reassured me instantly that we could trust her to help us. She has been so sympathetic to my anxieties and helped manae ...
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Comment on agent fees
You get what you pay for! I lost a lot of money using an online agent and my sale and purchase falling through together- surveys, solicitor's fees, additional months of service charge on my flat. Keatings has ended up costing me a lot less that the online agent in the long run.
Was this helpful? Yes
Dec 18,2017
Minithumbup
By: 'Ruth'
Dec 18,2017
0 people found
this helpful
David was kind and efficient during the process. I would be very happy to recommend him to anyone looking to rent....
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Was this helpful? Yes
Dec 15,2017
Minithumbup
David
By: 'Tim'
Dec 15,2017
0 people found
this helpful
David was very helpful. He showed us round the flat and dealt with all our queries in an efficient manner....
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Was this helpful? Yes
Dec 13,2017
Minithumbup
Grace
By: 'Sorcha'
Dec 13,2017
0 people found
this helpful
Grace has been truely wonderful throughout this whole process, I can't recommend her highly enough. She has been proactive, pleasent and fantastic in ensuring a smooth sale. Would highly recommend the experience I've had with all staff at Keatings - thank you Grace!...
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Was this helpful? Yes
Dec 12,2017
Minithumbup
Sebastian
By: 'James'
Dec 12,2017
0 people found
this helpful
Having previously bought and sold several properties in the Stockwell/Brixton area through Keating Estates I didn't hesitate to market my maisonette on Brixton Hill with Sebastian. Excellent service, competitive rates and as ever seemingly, a very snoooth and straightforward process from valuation to ...
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Comment on agent fees
Competitive.
Was this helpful? Yes
Dec 12,2017
Minithumbup
Grace
By: 'Greg'
Dec 12,2017
0 people found
this helpful
Grace was superb across the whole process and I wouldn't think twice about recommending her. Her hard work made the whole thing much easier....
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Was this helpful? Yes
Dec 11,2017
Minithumbup
Grace
By: 'Dave F'
Dec 11,2017
0 people found
this helpful
Selling my flat was a long and tedious process for a number of reasons, the only shinning light being the help and support I received from Keatings, and in particular Grace. Always been suspicious of estate agents in general but in this instance these guys ...
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Comment on agent fees
Compared to the rest of the market, good.
Was this helpful? Yes
Dec 04,2017
Minithumbup
Matt
By: 'Verena'
Dec 04,2017
0 people found
this helpful
Matt was lovely to work with. He showed us the place we're in now and he has a very pleasant, unobtrusive manner. I also really appreciated when he agreed to show me the place again to take measurements before completing....
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Comment on agent fees
I think fees are quite steep full stop.
Was this helpful? Yes
Dec 01,2017
Minithumbup
Gemma
By: 'Emmalene Murphy'
Dec 01,2017
0 people found
this helpful
Working with Gemma from Keating Estates was such a lovely experience. She was friendly, polite, helpful and extremely knowledgable about both properties and the area. Went above and beyond to arrange and help with viewings. I honestly cant recommend her enough!...
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Was this helpful? Yes
Nov 28,2017
Minithumbup
Matt
By: 'Megan Robinson'
Nov 28,2017
0 people found
this helpful
We had a great flat-buying experience with Matt. As first time buyers he was very helpful with explaining the whole process and willing to help us with extra visits to the property (both before and after purchase). His friendly and chatty character meant I didn'...
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Was this helpful? Yes
Nov 25,2017
Minithumbup
Sophie
By: 'Marcus'
Nov 25,2017
0 people found
this helpful
Sophie handled our plumbing problem quickly and seamlessly, and she even figured out a way that we could avoid being charged for it. Splendid job....
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Was this helpful? Yes
Nov 20,2017
Minithumbup
Sebastian
By: 'tom'
Nov 20,2017
0 people found
this helpful
Thank you to Sebastian and Gemma for doing a great job in selling my property. From the pricing and marketing through to the exchange and completion, everything was handled smoothly and very professionally....
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Was this helpful? Yes
Nov 18,2017
Minithumbup
By: 'George'
Nov 18,2017
0 people found
this helpful
Tammy was really helpful in getting the process sorted towards the end of our tenancy following a year of renting through Keatings. Tammy ensure checkout went smoothly and was keen to help us out and respond to our questions and if we had any issues....
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Comment on agent fees
Fees are reasonable compared to other agents in the south London area.
Was this helpful? Yes
Nov 17,2017
Minithumbup
Jade
By: 'Sonia H'
Nov 17,2017
0 people found
this helpful
Jade has been really helpful and responsive with my move and has made the whole process stress free, including going above and beyond when I needed to pull forward my move in time. I would definately recommend both Jade and Keating Estates overall - I'...
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Was this helpful? Yes
Nov 17,2017
Minithumbup
Josh
By: 'Matthew Cooper'
Nov 17,2017
1 people found
this helpful
Excellent agent, best I have dealt with in 7 year of buying and selling on the London market. Proactive, intelligent, friendly and honest. Would highly recommend....
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Was this helpful? Yes
Nov 12,2017
Minithumbup
Matt
By: 'Jane K'
Nov 12,2017
0 people found
this helpful
Matt was great to deal with throughout the whole process. He was professional, knowledgeable and punctual. Matt went the extra mile when I was buying my first house. I would certainly recommend him to other buyers....
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Was this helpful? Yes
Nov 10,2017
Minithumbup
Grace
By: 'Katherine Wynn-Davies'
Nov 10,2017
0 people found
this helpful
Grace was a pleasure to work with whilst we were purchasing our first property. She was very patient &understanding with all our queries. At the end of the transaction when we were trying to meet a deadline but still had on going information we ...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 09,2017
Minithumbup
Sebastian
Gemma
By: 'Louise'
Nov 09,2017
0 people found
this helpful
From start to completion Seb, Grace and Gemma were superb and committed to helping us sell in very difficult circumstances. Seb in particular was quick thinking and responsive when things went wrong at various points - I'm certain we would not have sold or ...
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Comment on agent fees
Very competitve
Was this helpful? Yes
Nov 08,2017
Minithumbup
Josh
By: 'Paul'
Nov 08,2017
1 people found
this helpful
Josh was very patient when showing me a number of properties in Brixton, leading to a successful bid for one property....
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Was this helpful? Yes
Nov 08,2017
Minithumbup
Grace
Gemma
By: 'Fiona'
Nov 08,2017
0 people found
this helpful
Thank you so much Grace for guiding me through my 1st time buying this year! Grace did such a good job and always kept me informed even liaising via Borneo and Australia. It was a very smooth and positive process. Gemma took me on the ...
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Was this helpful? Yes
Nov 08,2017
Minithumbup
Grace
By: 'DVB'
Nov 08,2017
0 people found
this helpful
I was very happy with the service I received from Keating Estates and Grace. I initially started dealing with Armond so left the company around the time I accepted an offer on my flat but the transition was fairly smooth and Grace was very professional ...
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Was this helpful? Yes
Nov 07,2017
Minithumbup
Jade
Monty
By: 'Poppy'
Nov 07,2017
0 people found
this helpful
Jade and Monty were both really friendly and helpful with moving into our new flat. Thanks for all your help!...
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Was this helpful? Yes
Oct 31,2017
Minithumbup
By: 'Sophie'
Oct 31,2017
0 people found
this helpful
The service we have received from Jade has been very helpful and efficient. She has made the whole process very easy!...
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Was this helpful? Yes
Oct 24,2017
Minithumbup
Gemma
Sebastian
By: 'Archie'
Oct 24,2017
0 people found
this helpful
I both sold and bought my property through Keating Estates and I could not recommend them more. Personable, kind, professional and understanding they completely exceeded my expectations. I felt complete confidence in them and whenever there were complications or questions, they were immediate to act. ...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 18,2017
Minithumbup
David
By: 'Vanessa JVC'
Oct 18,2017
0 people found
this helpful
Very professional and reactive, David has been flexible and I appreciate his communication style and kindness. I will definitely recommend him !...
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Comment on agent fees
Very professional and reactive
Was this helpful? Yes
Oct 17,2017
Minithumbup
Matt
By: 'Lady Birkmyre'
Oct 17,2017
0 people found
this helpful
Matt Hope has worked incredibly hard to help find me a flat - and also a fun guy to hang out with while doing viewings . He's honest , intelligent and impartial . I have found somewhere to buy ( unfortunately on with another agent ) only sorry to ...
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Was this helpful? Yes

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25 0 163 9 50 1 62 1 7 2

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Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:26 AM 11/04/2017 by allAgents

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