• Gemma Bone
    Gemma Bone
  • Dwayne Joynt
    Dwayne Joynt
  • Sebastian Toy
    Sebastian Toy
  • Grace Noton
    Grace Noton
  • David Cam
    David Cam
  • Tom Bateman
    Tom Bateman
  • Lewis Carpenter
    Lewis Carpenter
  • Sophie Lusher
    Sophie Lusher
  • Kay Wilson
    Kay Wilson
  • Ashleigh Martin
    Ashleigh Martin
  • Matt Hope
    Matt Hope
  • Tammy Bayliss
    Tammy Bayliss
  • Hanna Berhanu
    Hanna Berhanu
  • Monty Bampfield
    Monty Bampfield
  • George Byrne
    George Byrne
  • Zanardi Bahi
    Zanardi Bahi
  • Jade Bower
    Jade Bower
  • Natalie Houston-McMillan
    Natalie Houston-McMillan
  • Jade Jones
    Jade Jones
  • Sam Thornton
    Sam Thornton
  • Josh Ward-Brickett
    Josh Ward-Brickett
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries o Read full description...One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
Mar 08,2017
Minithumbup
Grace Noton
Dwayne Joynt
By: 'Ruby Miller'
Mar 08,2017
0 people found
this helpful
We have purchased several properties and rented one out through Keatings and at every stage and across the board they have been friendly,professional and efficient. Grace helped us find the perfect properties without wasting time showing us ones 'just for comparison's sake'. The letting team did a great job in finding us excellent tenants and the renting out process has been easy with them. I would recommend doing business with this great team....
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 08,2017
Minithumbup
Gemma Bone
Grace Noton
By: 'Clare'
Mar 08,2017
0 people found
this helpful
Gemma & Grace were really helpful and great at getting viewings in to see our property. They were really good at passing on feedback and always very polite & pleasant to deal with....
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Mar 08,2017
Minithumbup
By: 'Ailsa'
Mar 08,2017
0 people found
this helpful
I can't recommend Keatings highly enough! They are friendly, efficient and get results. On the valuation, Sebastian was realistic (unlike some others!) and Alice, Gemma, Lewis and Grace were so proactive with conducting viewings and then providing us with feedback. Armond was fantastic when progressing the sale. Thank you!! I will recommend everyone to sell through you!!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 08,2017
Minithumbup
Gemma Bone
By: 'Tom'
Mar 08,2017
0 people found
this helpful
Reasonable fees, proactive marketing, friendly and non pushy sales leads, would definitely recommend. Wish more estate agents were like this!...
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Comment on agent fees
Reasonable fees relative to other agents, liked that there was no tie in period which clearly incentivised speedy sale and strong marketing
Was this helpful? Yes
Mar 07,2017
Minithumbup
By: 'Rod'
Mar 07,2017
0 people found
this helpful
Both Alice and Armond have been great - being a newby to this process, they were very patient and helpful. Professional and charming at the same time. Would happily deal with them again....
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Comment on agent fees
n/a
Was this helpful? Yes
Mar 07,2017
Minithumbup
Sophie Lusher
Ashleigh Martin
By: 'Georgie'
Mar 07,2017
0 people found
this helpful
Hello A big thank you to the Keatings Property Management Team, especially Sophie and Ashleigh (and also Tammy who I couldn't select). They have provided excellent support and an extremely professional service over these last few weeks. Many thanks, Georgie...
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Mar 02,2017
Minithumbup
Dwayne Joynt
By: 'Brad'
Mar 02,2017
0 people found
this helpful
Dwayne has been managing my properties in London for sometime now, great personal service, trustworthy and efficient. Wouldn't use anyone else....
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Comment on agent fees
good
Was this helpful? Yes
Mar 02,2017
Minithumbup
By: 'Robin'
Mar 02,2017
1 people found
this helpful
When researching an estate agent, the advice I received was to chose somebody you can establish a rapport with as you'll be speaking with them a lot potentially through stressful times so you need to get on with them. It was for this reason I chose Armond, and I'm glad I did! He offered me appraisal advice backed up with facts, kept me updated throughout the marketing period and then protected my position during the conveyencing period by maintaining dialogue with purchaser when their solicitor ...
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Comment on agent fees
The fee's were competitive, and took into account I had one offer not introduced through Keating.
Was this helpful? Yes
Mar 01,2017
Minithumbup
Dwayne Joynt
By: 'Mike'
Mar 01,2017
0 people found
this helpful
Great service by Dwayne and the team. They were accommodating with my schedule, showed the property twice, first to my wife then with myself and children. Documents were all in order and check in was a breeze, all in all a simple move....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 27,2017
Minithumbup
By: 'Nick'
Feb 27,2017
0 people found
this helpful
Prior to dealing with Armond on the sale of our flat I didn't hold a very high opinion of estate agents. He was incredibly helpful throughout the sale despite the purchaser being very difficult to deal with. I would go as far as saying that I think the sale would have fallen through had it not been for his input. I would definitely recommend him and Keating Estates....
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Comment on agent fees
Very competitive. I proposed a staggered structure to the fee which rewarded the agent for achieving a high sale price with 10% commission over a threshold.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Grace Noton
By: 'Oliver'
Feb 24,2017
0 people found
this helpful
Armond and Grace were fantastic. They're knowledgeable and easy to contact and they went out of their way to be helpful. We would reccomend them highly - 10/10....
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Comment on agent fees
No comment
Was this helpful? Yes
Feb 24,2017
Minithumbup
Gemma Bone
By: 'KLD'
Feb 24,2017
0 people found
this helpful
Gemma was incredibly helpful in our search for a property to buy. She was always very informative, professional and friendly in conducting viewings which stood out from the other agents I had liaised with recently. Gemma always had the key information about the property to hand and could answer any questions I had - if she wasn't sure, she offered to find out and got back to me later. She was a pleasure to work with - very genuine and approachable....
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 20,2017
Minithumbup
By: 'jon'
Feb 20,2017
0 people found
this helpful
Armond was extremely helpful as the intermediary between both parties. He pushed things when they needed to be pushed and had great communication skills with both parties. Great customer service....
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Comment on agent fees
pretty high!
Was this helpful? Yes
Feb 09,2017
Minithumbup
By: 'Vicki'
Feb 09,2017
0 people found
this helpful
Armond was fantastic throughout the whole process of my flat sale. His communication was excellent, and he was always on hand to answer questions (of which I had many), and reassure me when any issues arose. He knew that I had a time limit on the sale or I would lose the property I was buying, and he went out of his way to find me a buyer. I would definitely recommend contacting Armond if anyone I knew was looking to sell in the area....
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Was this helpful? Yes
Feb 09,2017
Minithumbup
By: 'Socrates'
Feb 09,2017
0 people found
this helpful
Armond assisted us with the purchase of our home in SE24 and was absolutely fantastic from the moment I was put through to him on the telephone. His service was nothing short of first class, constantly updating me via email or call on the status of negotiations from initial viewing until completion date. The Herne Hill office staff all knew who I was when calling, giving a personal touch all round. I would highly recommend them and would have no hesitation using them again....
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Was this helpful? Yes
Feb 03,2017
Minithumbup
By: 'Josh'
Feb 03,2017
0 people found
this helpful
I recently purchased my property through Keatings Estates in Brixton. The service was excellent, particularly once my offer had been excepted and Armond took over the sale. He was always contactable and quick to respond to any questions....
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Was this helpful? Yes
Jan 13,2017
Minithumbup
By: 'Streatham'
Jan 13,2017
1 people found
this helpful
Thanks to Armond at Keating Estates I recently sold my property in SW2 and it was the best experience of house selling ever. I am delighted to say that all the staff involved - in the office, the agents and the excellent photographer - were professional, friendly and completely efficient, and made the process smooth and amazingly fast. Armond handled the sale brilliantly, marketing the property to the best possible standard. He also kept in touch with us every step of the way, and made himsel...
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Comment on agent fees
Well worth the fee!
Was this helpful? Yes
Jan 06,2017
Minithumbup
Gemma Bone
By: 'Charlotte and James Reeson'
Jan 06,2017
0 people found
this helpful
Gemma assisted us with our house hunt and was very helpful and proactive with letting us know about new properties on the market and also very responsive to emails/calls re setting up viewings etc. We had a long search but Gemma was always heavily involved and on hand to help, particularly when it came to negotiations with the seller etc. She was always enthusiastic and her level of client service was very high. Armond was involved in our sale once our offer had been accepted and was very re...
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 21,2016
Minithumbup
Gemma Bone
By: 'Joe'
Dec 21,2016
0 people found
this helpful
Very friendly and accommodating; was flexible to meet us whenever we asked for subsequent viewings of the property. Seemed professional with a good working knowledge of the area, and worked hard to get us the best possible price....
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Comment on agent fees
n/a
Was this helpful? Yes
Dec 19,2016
Minithumbup
Gemma Bone
By: 'T Fitzmaurice'
Dec 19,2016
0 people found
this helpful
I had been looking for a house to buy for over 6 months and Gemma was extremely helpful in refocusing my search and then helping me move forward very quickly in the process to the completion. Gemma was very astute and open in her communications so it was a great process for me....
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Was this helpful? Yes
Dec 19,2016
Minithumbup
Gemma Bone
By: 'Victoria'
Dec 19,2016
1 people found
this helpful
Both Gemma and Armond were very helpful throughout the process of buying our flat. Armond chased our seller for us several times to speed things along....
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Comment on agent fees
n/a - we were purchasing not selling
Was this helpful? Yes
Dec 19,2016
Minithumbup
By: 'Robert H'
Dec 19,2016
0 people found
this helpful
Truly excellent service throughout an at times anxious sale. Patient, informative, helpful, good humoured and calm at all times. Could not be better. I felt confident in his advice....
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Comment on agent fees
Very clear exactly what was to be paid, and consistent with the local market.
Was this helpful? Yes
Dec 09,2016
Minithumbup
Gemma Bone
By: 'MJ'
Dec 09,2016
0 people found
this helpful
Gemma has been an absolute star from start to finish. I know she really fought for me and I am so grateful for that. So personable, I never felt like a couldn't contact her to ask my annoying little questions through the process of buying my first house. Thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 27,2016
Minithumbup
By: 'Matt Roberts'
Jul 27,2016
0 people found
this helpful
Fantastic service from Emily when we were moving from a flat rented through Keatings to purchasing our first home. Emily was very quick to respond to our questions and was very clear in her guidance when we were uncertain about contract duration, move-out dates etc. She also negotiated the flexibility with our landlady to ensure we could move out of the flat before our break clause, but with flexibility to respond to uncertain timing in the house purchase. Strongly recommend....
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Was this helpful? Yes
Jul 23,2016
Minithumbup
By: 'Ana'
Jul 23,2016
0 people found
this helpful
Of all the experiences I have had so far with estate agencies, this one has been undoubtedly the best. They have been always available, easy to contact, and willing to help out with any issue I have had with the property they managed. I think they are very professional and would recommend them to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 01,2016
Minithumbup
By: 'Andy L'
Jul 01,2016
0 people found
this helpful
Excellent service from start to finish. After putting my property on with Haart for 20 weeks and only securing a handful of viewings, I decided to approach Keatings. I'd highly recommend not going with one of the big chains for who you are just a number. Within just two weeks they'd secured about 10 viewings, repeat viewings and an offer, when Haart couldn't secure anything. They then found another buyer within one week when the previous offer fell through. They kept me up to date throug...
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Comment on agent fees
Good - worked very hard for the money. More than worth it.
Was this helpful? Yes
Apr 11,2016
Minithumbup
By: 'Anthony & Jackie'
Apr 11,2016
0 people found
this helpful
The sale of our house was a roller coaster, sold, not sold, sold again, almost not sold; but through it all Armond was there going through hoops to make it happen, keeping us sane and got us to the finishing line. We cannot praise enough the service that we received from the staff and Armond in particular. Do not want to move again, but if we ever had to there would only be one place/person to go to handle it....
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Comment on agent fees
good
Was this helpful? Yes
Apr 11,2016
Minithumbup
By: 'Nikhil'
Apr 11,2016
1 people found
this helpful
I had met a number of estate agents as part of my property search, but Armond stood out. He was very informative and personable at the viewing, which went some way towards making me feel comfortable about putting in an offer. It transpired that the purchase became drawn out and very stressful, which was in no way his fault. It seemed as if Armond truly empathised with the situation, and I found that my communications with him were very reassuring during trying times. I am a first time buyer and,...
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Was this helpful? Yes
Dec 23,2015
Minithumbup
By: 'Becky'
Dec 23,2015
0 people found
this helpful
We've had a great experience with Keatings. Will was great in finding us a place and let us know early when something we liked was available. He was really nice when we had an issue with a guarantor and made everything go very smoothly. Once we had our (lovely) flat, Rita took over in managing everything and has been great. We've pestered her about just about everything and she's always been quick to reply and help us get things sorted. We've found Keatings generally v good in getting things ...
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Comment on agent fees
I think the renewal of contract was a lot of money. We didn't mind so much when starting a new tenancy - it's the same everywhere. but โ€š£150 to stay in the same flat when renewing seemed a lot.
Was this helpful? Yes
Dec 18,2015
Minithumbup
By: 'racheloco'
Dec 18,2015
0 people found
this helpful
I can not recommend this estate agent enough. They manage my property and have always been totally honest and fair. The costs are not too high and as soon as there is a problem they let me know and I give the go ahead to get whatever the problem is sorted. The handy men are efficient and repairs are never too pricey. Rita is very very efficient and easy to work with. Dwayne is one of the managers and is great when new tenants come and gives advice on who to choose. In the last 3 1/2 years I have...
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Last updated at 10:26 AM 11/04/2017 by allAgents

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
รขย€ยข We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

รขย€ยข We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

รขย€ยข If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

รขย€ยข We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:26 AM 11/04/2017 by allAgents

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427 Coldharbour Lane, London SW9 8LH
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23 Clapham Common South Side, London SW4 7AB
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17 Norwood Road, London SE24 9AA
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