• Gemma Bone
    Gemma Bone
  • Dwayne Joynt
    Dwayne Joynt
  • Sebastian Toy
    Sebastian Toy
  • Grace Noton
    Grace Noton
  • David Cam
    David Cam
  • Tom Bateman
    Tom Bateman
  • Lewis Carpenter
    Lewis Carpenter
  • Sophie Lusher
    Sophie Lusher
  • Kay Wilson
    Kay Wilson
  • Ashleigh Martin
    Ashleigh Martin
  • Matt Hope
    Matt Hope
  • Tammy Bayliss
    Tammy Bayliss
  • Hanna Berhanu
    Hanna Berhanu
  • Monty Bampfield
    Monty Bampfield
  • George Byrne
    George Byrne
  • Zanardi Bahi
    Zanardi Bahi
  • Jade Bower
    Jade Bower
  • Natalie Houston-McMillan
    Natalie Houston-McMillan
  • Jade Jones
    Jade Jones
  • Sam Thornton
    Sam Thornton
  • Josh Ward-Brickett
    Josh Ward-Brickett
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries o Read full description...One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
Apr 06,2017
Minithumbup
David Cam
By: 'Anuj'
Apr 06,2017
0 people found
this helpful
Working with David exceeded my expectations. As a first time tenant in London, I was not familiar with the terminology or the best processes. David was incredibly friendly and took time to explain and determine what would be a good fit for us. David was willing to meet me late in the evening for viewings and put together the offer letter within a couple days of our first meeting. He was very helpful in explaining the entire process and really relieved my stress level. I highly recommend David!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
Sophie Lusher
By: 'Jose'
Apr 05,2017
0 people found
this helpful
Sophie has been really impresive on the way She managed my tenants , am very greatful to have this estate agent and especially Sophie looking after my property....
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Comment on agent fees
Fees are very good for all the effort they make
Was this helpful? Yes
Apr 03,2017
Minithumbup
By: 'Caroline'
Apr 03,2017
0 people found
this helpful
Adam is a great agent. He really went out of his way to help me get my offer accepted by the landlord and he also help me sort out the reference checks. The whole process was very fast and well executed. He is very nice and professional. It was a pleasure doing business with him and I will definitely recommend him to others....
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Was this helpful? Yes
Apr 03,2017
Minithumbup
Kay Wilson
By: 'Iffie'
Apr 03,2017
0 people found
this helpful
Organised, outgoing and friendly Kay is always willing to go beyond and above to help with any query or issue raised. She is an asset to the team and it is a pleasure working with her....
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Was this helpful? Yes
Mar 31,2017
Minithumbup
Kay Wilson
Ashleigh Martin
By: 'Alexander'
Mar 31,2017
0 people found
this helpful
Excellent, thorough and friendly service from Kay and Ashleigh. Both have responded rapidly and efficiently to all my requests. Thanks....
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Comment on agent fees
Fine
Was this helpful? Yes
Mar 31,2017
Minithumbup
Hanna Berhanu
By: 'Andrew Habershon'
Mar 31,2017
0 people found
this helpful
I'm a landlord with Keating and have enjoyed my 6 year liaison with the company. All the staff I have dealt with are very much on their game giving an excellent service on behalf of their company, and none more so than Hanna who has worked to exceptional levels to manage the tenancy. She is a member of staff for whom Keating should be eternally grateful. Whilst writing, I look forward to many more years doing business with Keating Estates and of course Hanna....
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Comment on agent fees
Very good. Quite simply the best I use across my portfolio in London, Kent and Sussex.
Was this helpful? Yes
Mar 22,2017
Minithumbup
Grace Noton
By: 'Bill'
Mar 22,2017
0 people found
this helpful
Grace and Armond were both very professional and easy to liaise with when buying a property through Keatings. We appreciated their transparency through the process and Grace was flexible when viewing the property while Armond was proactive throughout the process. Would definitely recommend, especially relative to other estate agents we initially viewed properties with....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Grace Noton
By: 'David O'
Mar 20,2017
0 people found
this helpful
Grace showed us around quite a few properties in the Brixton/Clapham/Stockwell area. Of the various agents who helped us with our search, she was the who listened most, wasn't too pushy, but came up with properties that met our criteria and was the most flexible to our diary, on one evening, she pulled out all the stops to make sure we got to see all properties we wanted to see in the time we had available. Also very polite and clear, thanks....
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Sebastian Toy
Lewis Carpenter
By: 'kpscot'
Mar 14,2017
0 people found
this helpful
Keating Estates were brilliant all the way through our sale, from the initial valuation meeting to completion. Sebastian and the rest of the team understood exactly what we needed and got us a price that exceeded our expectations as well as selling our property with the urgency we needed. They also helped us each step of the way with our sale and purchase, even though we weren't purchasing through them. Thoroughly recommend....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Mar 13,2017
Minithumbup
Gemma Bone
By: 'Nick W'
Mar 13,2017
0 people found
this helpful
Gemma sent us lots of proactive information and really understood what we were looking for. During any property search you will always encounter more than a few estates agents and she really stood out from the rest and worked extremely hard....
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Was this helpful? Yes
Mar 09,2017
Minithumbup
Gemma Bone
By: 'Chris'
Mar 09,2017
0 people found
this helpful
I couldn't recommend Gemma at Keatings estate agents more highly. I was buying my first house and she went above and beyond to help me trough the process and to get the perfect house at a great price. I had been looking to buy for a couple of years with no luck and Gemma found me three properties within a week in a very specific area. The whole process of was great!...
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Comment on agent fees
The anget fees where standard
Was this helpful? Yes
Mar 09,2017
Minithumbup
Sebastian Toy
By: 'Phil W'
Mar 09,2017
0 people found
this helpful
I have now purchased one and sold three properties through Keating Estates, dealing with Sebastian on all occasions and Grace on two of them. You get good quality conscientious service and no b*llshit. I definitely recommend them over my experience with other estate agents in the area....
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Comment on agent fees
Seem to be broadly in line with the market, but lower than the top end.
Was this helpful? Yes
Mar 08,2017
Minithumbup
Grace Noton
Dwayne Joynt
By: 'Ruby Miller'
Mar 08,2017
0 people found
this helpful
We have purchased several properties and rented one out through Keatings and at every stage and across the board they have been friendly,professional and efficient. Grace helped us find the perfect properties without wasting time showing us ones 'just for comparison's sake'. The letting team did a great job in finding us excellent tenants and the renting out process has been easy with them. I would recommend doing business with this great team....
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 08,2017
Minithumbup
Gemma Bone
Grace Noton
By: 'Clare'
Mar 08,2017
0 people found
this helpful
Gemma & Grace were really helpful and great at getting viewings in to see our property. They were really good at passing on feedback and always very polite & pleasant to deal with....
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Was this helpful? Yes
Mar 08,2017
Minithumbup
By: 'Ailsa'
Mar 08,2017
0 people found
this helpful
I can't recommend Keatings highly enough! They are friendly, efficient and get results. On the valuation, Sebastian was realistic (unlike some others!) and Alice, Gemma, Lewis and Grace were so proactive with conducting viewings and then providing us with feedback. Armond was fantastic when progressing the sale. Thank you!! I will recommend everyone to sell through you!!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 08,2017
Minithumbup
Gemma Bone
By: 'Tom'
Mar 08,2017
0 people found
this helpful
Reasonable fees, proactive marketing, friendly and non pushy sales leads, would definitely recommend. Wish more estate agents were like this!...
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Comment on agent fees
Reasonable fees relative to other agents, liked that there was no tie in period which clearly incentivised speedy sale and strong marketing
Was this helpful? Yes
Mar 07,2017
Minithumbup
By: 'Rod'
Mar 07,2017
0 people found
this helpful
Both Alice and Armond have been great - being a newby to this process, they were very patient and helpful. Professional and charming at the same time. Would happily deal with them again....
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Comment on agent fees
n/a
Was this helpful? Yes
Mar 07,2017
Minithumbup
Sophie Lusher
Ashleigh Martin
By: 'Georgie'
Mar 07,2017
0 people found
this helpful
Hello A big thank you to the Keatings Property Management Team, especially Sophie and Ashleigh (and also Tammy who I couldn't select). They have provided excellent support and an extremely professional service over these last few weeks. Many thanks, Georgie...
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Was this helpful? Yes
Mar 02,2017
Minithumbup
Dwayne Joynt
By: 'Brad'
Mar 02,2017
0 people found
this helpful
Dwayne has been managing my properties in London for sometime now, great personal service, trustworthy and efficient. Wouldn't use anyone else....
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Comment on agent fees
good
Was this helpful? Yes
Mar 02,2017
Minithumbup
By: 'Robin'
Mar 02,2017
5 people found
this helpful
When researching an estate agent, the advice I received was to chose somebody you can establish a rapport with as you'll be speaking with them a lot potentially through stressful times so you need to get on with them. It was for this reason I chose Armond, and I'm glad I did! He offered me appraisal advice backed up with facts, kept me updated throughout the marketing period and then protected my position during the conveyencing period by maintaining dialogue with purchaser when their solicitor ...
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Comment on agent fees
The fee's were competitive, and took into account I had one offer not introduced through Keating.
Was this helpful? Yes
Mar 01,2017
Minithumbup
Dwayne Joynt
By: 'Mike'
Mar 01,2017
0 people found
this helpful
Great service by Dwayne and the team. They were accommodating with my schedule, showed the property twice, first to my wife then with myself and children. Documents were all in order and check in was a breeze, all in all a simple move....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 27,2017
Minithumbup
By: 'Nick'
Feb 27,2017
0 people found
this helpful
Prior to dealing with Armond on the sale of our flat I didn't hold a very high opinion of estate agents. He was incredibly helpful throughout the sale despite the purchaser being very difficult to deal with. I would go as far as saying that I think the sale would have fallen through had it not been for his input. I would definitely recommend him and Keating Estates....
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Comment on agent fees
Very competitive. I proposed a staggered structure to the fee which rewarded the agent for achieving a high sale price with 10% commission over a threshold.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Grace Noton
By: 'Oliver'
Feb 24,2017
0 people found
this helpful
Armond and Grace were fantastic. They're knowledgeable and easy to contact and they went out of their way to be helpful. We would reccomend them highly - 10/10....
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Comment on agent fees
No comment
Was this helpful? Yes
Feb 24,2017
Minithumbup
Gemma Bone
By: 'KLD'
Feb 24,2017
0 people found
this helpful
Gemma was incredibly helpful in our search for a property to buy. She was always very informative, professional and friendly in conducting viewings which stood out from the other agents I had liaised with recently. Gemma always had the key information about the property to hand and could answer any questions I had - if she wasn't sure, she offered to find out and got back to me later. She was a pleasure to work with - very genuine and approachable....
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 20,2017
Minithumbup
By: 'jon'
Feb 20,2017
0 people found
this helpful
Armond was extremely helpful as the intermediary between both parties. He pushed things when they needed to be pushed and had great communication skills with both parties. Great customer service....
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Comment on agent fees
pretty high!
Was this helpful? Yes
Feb 09,2017
Minithumbup
By: 'Vicki'
Feb 09,2017
0 people found
this helpful
Armond was fantastic throughout the whole process of my flat sale. His communication was excellent, and he was always on hand to answer questions (of which I had many), and reassure me when any issues arose. He knew that I had a time limit on the sale or I would lose the property I was buying, and he went out of his way to find me a buyer. I would definitely recommend contacting Armond if anyone I knew was looking to sell in the area....
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Was this helpful? Yes
Feb 09,2017
Minithumbup
By: 'Socrates'
Feb 09,2017
0 people found
this helpful
Armond assisted us with the purchase of our home in SE24 and was absolutely fantastic from the moment I was put through to him on the telephone. His service was nothing short of first class, constantly updating me via email or call on the status of negotiations from initial viewing until completion date. The Herne Hill office staff all knew who I was when calling, giving a personal touch all round. I would highly recommend them and would have no hesitation using them again....
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Was this helpful? Yes
Feb 03,2017
Minithumbup
By: 'Josh'
Feb 03,2017
4 people found
this helpful
I recently purchased my property through Keatings Estates in Brixton. The service was excellent, particularly once my offer had been excepted and Armond took over the sale. He was always contactable and quick to respond to any questions....
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Was this helpful? Yes
Jan 13,2017
Minithumbup
By: 'Streatham'
Jan 13,2017
5 people found
this helpful
Thanks to Armond at Keating Estates I recently sold my property in SW2 and it was the best experience of house selling ever. I am delighted to say that all the staff involved - in the office, the agents and the excellent photographer - were professional, friendly and completely efficient, and made the process smooth and amazingly fast. Armond handled the sale brilliantly, marketing the property to the best possible standard. He also kept in touch with us every step of the way, and made himsel...
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Comment on agent fees
Well worth the fee!
Was this helpful? Yes
Jan 06,2017
Minithumbup
Gemma Bone
By: 'Charlotte and James Reeson'
Jan 06,2017
0 people found
this helpful
Gemma assisted us with our house hunt and was very helpful and proactive with letting us know about new properties on the market and also very responsive to emails/calls re setting up viewings etc. We had a long search but Gemma was always heavily involved and on hand to help, particularly when it came to negotiations with the seller etc. She was always enthusiastic and her level of client service was very high. Armond was involved in our sale once our offer had been accepted and was very re...
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Comment on agent fees
N/A
Was this helpful? Yes

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Last updated at 10:26 AM 11/04/2017 by allAgents

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
รขย€ยข We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

รขย€ยข We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

รขย€ยข If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

รขย€ยข We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:26 AM 11/04/2017 by allAgents

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