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    Dwayne
  • Staff picture
    Sebastian
  • Staff picture
    Gemma
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    Grace
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    David
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    Tom
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    Lewis
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    Sophie
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    Ashleigh
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    Matt
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    Hanna
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    Monty
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    Zanardi
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    Natalie
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    Jade
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    Sam
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    Josh
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    Dominic
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    Sonny
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    Lucia
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    Freddie
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    Audinga
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    Inez
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries o Read full description...One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.

“ 5 Star Review... ”

Apr 24,2018
Minithumbup
David
Jade
By: 'Caroline'
Apr 24,2018
0 people found
this helpful
We have had a great experience with David whilst going through the letting process. He was great at giving advice throughout the application process and worked with us to make it a smooth process....
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Was this helpful? Yes

“ Excellent service... ”

Apr 24,2018
Minithumbup
David
Dwayne
By: 'Peter'
Apr 24,2018
0 people found
this helpful
David was extremely helpful and responsive when going through the renting process and I would thoroughly recommend him for prospective tenants....
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Was this helpful? Yes

“ Flat sale... ”

Apr 23,2018
Minithumbup
Grace
Gemma
By: 'Connie'
Apr 23,2018
1 people found
this helpful
Grace was very professional, efficient and reassuring from the get-go. From me deciding to sell my flat to the advert going live took 7 days turnaround time. I had three different agencies come round to give valuations, and Grace was the only one who took the ...
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Comment on agent fees
The fees were slightly higher than those offered by the other two estate agencies, however Keating acknowledged this and I managed to negotiate the % down slightly. I was also more than happy to pay slightly more for the excellent service I received.
Was this helpful? Yes

“ Very helpful... ”

Apr 18,2018
Minithumbup
Sonny
Sophie
By: 'GY'
Apr 18,2018
0 people found
this helpful
Sonny has been a pleasure to deal with over the last couple of months. He dealt with the flooding to our property in a timely and sensitive manner and has been very helpful in liaising with our landlord. Sonny is always prompt at replying to ...
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Was this helpful? Yes

“ Sold in the first 4 days... ”

Apr 16,2018
Minithumbup
Grace
Sebastian
By: 'DrG'
Apr 16,2018
0 people found
this helpful
Grace was extremely professional but very approachable and after her pitch I was convinced to engage Keating Estates Brixton. Thankfully it was the right choice and apart from pushing for the right price Grace micromanaged the sales negotiations right the way through to completion. I'...
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Comment on agent fees
Guess the fees always seem steep particularly if the property sells quickly but I pleased to say I got what I paid for in the form of very efficient process that led to a positive conclusion
Was this helpful? Yes

“ Jade Jones... ”

Apr 14,2018
Minithumbup
Jade
Dwayne
By: 'sophie'
Apr 14,2018
0 people found
this helpful
Very helpful and informative. Always quick to respond to emails and always at the end of the phone. I would definitely go back to her if I needed any further help....
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Was this helpful? Yes

“ Very friendly and helpful.... ”

Apr 13,2018
Minithumbup
Jade
Dwayne
By: 'Sam'
Apr 13,2018
0 people found
this helpful
Jade was very friendly and helpful throughout the entire process. She responded quickly and explained everything clearly to ensure our move went smoothly. Thanks again....
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Was this helpful? Yes

“ Professional agent... ”

Apr 12,2018
Minithumbup
Jade
Dwayne
By: 'Iza'
Apr 12,2018
0 people found
this helpful
I was very happy with Jade, she was informative, prompt in response and helpful. She seemed well structured and patient with all of my additional questions....
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Was this helpful? Yes

“ House Purchase... ”

Mar 27,2018
Minithumbup
Grace
Gemma
By: 'Ru'
Mar 27,2018
0 people found
this helpful
Grace and Gemma were fantastic throughout the whole process. Grace kept us constantly updated on progress and helped us get across the line just in time. Gemma, put up with our numerous requests to go back and see the property and was helpful throughout the ...
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Comment on agent fees
N/A
Was this helpful? Yes

“ Zanardi... ”

Mar 24,2018
Minithumbup
Zanardi
Dwayne
By: 'Elis'
Mar 24,2018
0 people found
this helpful
One of the best agents we met on our search for a new home. Zanardi Bahi was very responsive to our messages and did her best to accommodate our needs while being really polite and understanding of our needs. Thank you! Highly recommended!...
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Comment on agent fees
very good
Was this helpful? Yes

“ House sale... ”

Mar 23,2018
Minithumbup
Grace
Sebastian
By: 'Tim Mott'
Mar 23,2018
0 people found
this helpful
Grace, Seb and the Keatings team worked hard securing the sale at a good price during a difficult and uncertain period in the market. They are dedicated, hardworking and trustworthy and I wouldn't hesitate to recommend them to prospective sellers and buyers alike....
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Comment on agent fees
Fees are reasonable and competitive
Was this helpful? Yes

“ Great customer service... ”

Mar 19,2018
Minithumbup
Josh
Dwayne
By: 'Aisling Datta'
Mar 19,2018
0 people found
this helpful
Fantastic service from Josh, very responsive and knowledgeable to my requests! Would love to have him help in my property searches in future....
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Comment on agent fees
- Quick to respond - Professional - Friendly and
Was this helpful? Yes
Mar 15,2018
Minithumbup
Natalie
Jade
By: 'Jessica'
Mar 15,2018
0 people found
this helpful
Natalie is such a pleasure to deal with in times like these, her kind nature and understanding have been such help to me. She always goes above and beyond to make sure everything is in order. What a superstar!...
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Comment on agent fees
Good
Was this helpful? Yes

“ Great!... ”

Mar 15,2018
Minithumbup
Natalie
Jade
By: 'Mark Boyes'
Mar 15,2018
0 people found
this helpful
Natalie has been incredibly efficient and helpful. She was very patient and understanding of our professions/lack of free time too. Pleasure to deal with. Thank you!...
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Was this helpful? Yes
Mar 14,2018
Minithumbup
Gemma
Sebastian
By: 'IMcL'
Mar 14,2018
0 people found
this helpful
My experience has been excellent. I have been impressed by the commitment shown by all at Keating's and found them to be pro-active and professional throughout the process. Gemma was clearly experienced and dedicated - Superb! All at Keatings were friendly and focussed. I ...
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Comment on agent fees
Negotiated fee was good.
Was this helpful? Yes
Mar 09,2018
Minithumbup
Zanardi
Dwayne
By: 'Alex'
Mar 09,2018
0 people found
this helpful
Zanardi was really helpful and organised from start to finish. Very approachable on the phone when arranging to view a property, gave me all the relevant details of the property and contact details. A*!...
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 28,2018
Minithumbup
Zanardi
By: 'tcollingridge'
Feb 28,2018
0 people found
this helpful
Zanardi was excellent from start to finish. She was prompt at replying and made the whole process very easy for us. I would honestly say that she is the best lettings agent that I have used. Thanks Zanardi!...
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Was this helpful? Yes
Feb 28,2018
Minithumbup
Hanna
By: 'Jose'
Feb 28,2018
0 people found
this helpful
Hanna has been extremely helpful with the contract renewal of the property that we are currently renting. She provided us with suitable solutions for our current difficult situation. She has always supported us efficiently with any kind of question that we have had. I can ...
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Was this helpful? Yes
Feb 27,2018
Minithumbup
Matt
By: 'Jess & James'
Feb 27,2018
0 people found
this helpful
We couldn't be more pleased with the service Matthew gave us throughout the whole process of buying our first flat. He was friendly, personable, and happily answered any questions or concerns we had. He was professional and thorough in his approach, especially when it ...
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Comment on agent fees
NA - we were buying.
Was this helpful? Yes
Feb 24,2018
Minithumbup
Zanardi
By: 'Carlyne and Chris'
Feb 24,2018
0 people found
this helpful
Zanardi were very very helpful especially due to our geographical location from Macao-Hong Kong which made the process more difficult than we expect. Zanardi follow up perfectly our case since the beginning, she was always available, understandable and patient. Strongly recommend her service....
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Was this helpful? Yes
Feb 23,2018
Minithumbup
Matt
By: 'Phoebe'
Feb 23,2018
0 people found
this helpful
Matt was amazingly helpful during our property search: extremely knowledgeable about not only the properties but surrounding area as well as being friendly and unobtrusive. Matt seem genuinely interested in helping us rather than just nabbing as sale. Although we ended up finding a property ...
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Was this helpful? Yes
Feb 23,2018
Minithumbup
Sophie
By: 'Craig Cassidy'
Feb 23,2018
0 people found
this helpful
It has been an absolute pleasure to work with Sophie Lusher at Keatings. Not only very specific in her requirements she is very polite, friendly and professional. Always gives us direct feedback on the candidates. We have had great feedback from the candidates we have ...
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Was this helpful? Yes
Feb 14,2018
Minithumbup
Dwayne
By: 'Becky'
Feb 14,2018
1 people found
this helpful
We dealt with Dwayne and George when letting out our flat - very professional, friendly and got our flat let out within a week! They were also very understanding of our circumstances as we have a little baby. Highly recommended!!...
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Comment on agent fees
NA
Was this helpful? Yes
Feb 09,2018
Minithumbup
Zanardi
By: 'Dmcaleer'
Feb 09,2018
0 people found
this helpful
From the start of working with Zanardi it was smooth process with effective communication. Which really put us at ease, as well as staying informed....
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Comment on agent fees
good
Was this helpful? Yes
Feb 09,2018
Minithumbup
By: 'Gemma'
Feb 09,2018
0 people found
this helpful
Lovely lady! Very fast and attentive. Professional and helpful! Really enjoyed working with her! Always seemed to be available to speak at any time....
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Was this helpful? Yes
Feb 08,2018
Minithumbup
Zanardi
By: 'Mike'
Feb 08,2018
0 people found
this helpful
Needed a new tenant for my flat in East Dulwich. Zanardi found me the perfect couple and was very friendly and efficient. Communication was excellent even when out of the office so would highly recommend her. Many thanks...
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Was this helpful? Yes
Feb 07,2018
Minithumbup
By: 'GeorgieB'
Feb 07,2018
0 people found
this helpful
Ashleigh is incredibly professional and approachable. She does a wonderful job and managing clients, tenants and third parties like management companies alike. She always maintains a positive solutions focus approach and is a pleasure to work with. Thanks Ashleigh for all your help and hard ...
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Was this helpful? Yes
Feb 06,2018
Minithumbup
Ashleigh
By: 'Hayley'
Feb 06,2018
0 people found
this helpful
Huge thank you to Ashleigh for her hard work and help to get everything sorted at our flat. She never failed to get assist us in getting a wide range of issues, contractors and help. Thank you for all your help and assistance. We are ...
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Was this helpful? Yes
Feb 05,2018
Minithumbup
Zanardi
By: 'Dan'
Feb 05,2018
0 people found
this helpful
We had been looking for a flat in the Clapham North area, and within a week of starting to look Zanardi had found us a place and our offer had been accepted. She has been really helpful and friendly through the whole process: sending through ...
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Was this helpful? Yes
Feb 01,2018
Minithumbup
Grace
By: 'rob Sheldon'
Feb 01,2018
2 people found
this helpful
Grace was really fantastic throughout and helped keep us calm during what, at times, was a stressful process. She was always ready to offer helpful advice and made us feel that we were the only clients she had to look after. I cannot praise her ...
read full review
Comment on agent fees
very good value for money
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
26 0 163 9 50 1 62 1 7 2

Agent Fees

No fees set.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:26 AM 11/04/2017 by allAgents

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427 Coldharbour Lane, London SW9 8LH
(155)
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23 Clapham Common South Side, London SW4 7AB
(94)
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15 Grove Vale, London SE22 8ET
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