• Gemma Bone
    Gemma Bone
  • Dwayne Joynt
    Dwayne Joynt
  • Sebastian Toy
    Sebastian Toy
  • Grace Noton
    Grace Noton
  • David Cam
    David Cam
  • Tom Bateman
    Tom Bateman
  • Lewis Carpenter
    Lewis Carpenter
  • Sophie Lusher
    Sophie Lusher
  • Kay Wilson
    Kay Wilson
  • Ashleigh Martin
    Ashleigh Martin
  • Matt Hope
    Matt Hope
  • Tammy Bayliss
    Tammy Bayliss
  • Hanna Berhanu
    Hanna Berhanu
  • Monty Bampfield
    Monty Bampfield
  • George Byrne
    George Byrne
  • Zanardi Bahi
    Zanardi Bahi
  • Jade Bower
    Jade Bower
  • Natalie Houston-McMillan
    Natalie Houston-McMillan
  • Jade Jones
    Jade Jones
  • Sam Thornton
    Sam Thornton
  • Josh Ward-Brickett
    Josh Ward-Brickett
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries o Read full description...One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
Aug 16,2017
Minithumbup
Natalie Houston-McMillan
Zanardi Bahi
By: 'Johannes'
Aug 16,2017
0 people found
this helpful
I was searching for a place in London together with a colleague, and was supported really well by Zanardi and Natalie. The place they showed us was perfect, and the responses and actions on our queries were always quick an without any problem. All in all it took little over 2 weeks before contacting Keating Estates and moving in!...
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Was this helpful? Yes
Aug 15,2017
Minithumbup
David Cam
By: 'Joe'
Aug 15,2017
0 people found
this helpful
David made the process simple and straight forward, which made a big difference compared to estate agents that i have previously dealt with....
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Was this helpful? Yes
Aug 15,2017
Minithumbdown
David Cam
Natalie Houston-McMillan
By: 'Louise_math'
Aug 15,2017
0 people found
this helpful
When I was looking for a flat, David was very professional and helped me through the whole process. Thanks to Natalie as well, my friends and I are now very pleased....
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Was this helpful? Yes
Aug 15,2017
Minithumbup
David Cam
By: 'Dan'
Aug 15,2017
0 people found
this helpful
David runs a very quick and efficient service. His team negotiated a great deal for us and the property is fantastic....
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Comment on agent fees
Ok fees
Was this helpful? Yes
Aug 15,2017
Minithumbup
David Cam
By: 'sam davis'
Aug 15,2017
0 people found
this helpful
Very good agent, viewed within 1 hour of enquiring about the property. Also very friendly and accommodating. I would highly recommend...
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Comment on agent fees
In line with market rates
Was this helpful? Yes
Aug 12,2017
Minithumbup
David Cam
By: 'Black'
Aug 12,2017
0 people found
this helpful
Went through a rental search process of about two weeks and finished with Keatings. David was incredibly professional, polite and not at all pushy - bit of a relief after dealing with a huge amount of stubborn estate agents. He got us a great deal and made the whole process very easy and stress free....
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Was this helpful? Yes
Aug 12,2017
Minithumbup
David Cam
By: 'Bergin87'
Aug 12,2017
0 people found
this helpful
David was great- Organised a same Day viewing, and quickly processed our offer also on the same day to help ensure it was successful. He made us feel very confident during what can be a very stressful time. He has also been a great point of contact since....
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Comment on agent fees
The fee were competitive.
Was this helpful? Yes
Aug 08,2017
Minithumbup
David Cam
By: 'Rebecca Koball'
Aug 08,2017
0 people found
this helpful
Excellent service received from David - professional and polite at all times. I felt David was invested in my tenancy offer and that he would positively promote my offer to the landlord. Thank you David....
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Comment on agent fees
Good - within market rates.
Was this helpful? Yes
Aug 08,2017
Minithumbup
David Cam
By: 'Claudiab'
Aug 08,2017
0 people found
this helpful
David was great from start to finish. The process was extremely smooth and couldn't have been easier by him...
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Was this helpful? Yes
Aug 08,2017
Minithumbup
David Cam
By: 'Megan'
Aug 08,2017
0 people found
this helpful
Very helpful and helped us find a property and sign for it all in one day. Thank you very much!...
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Was this helpful? Yes
Aug 08,2017
Minithumbup
David Cam
By: 'RGB'
Aug 08,2017
0 people found
this helpful
Pleasure to meet David, he was very informative and helpful when showing me around the property, would definitely recommend him as an agent!...
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Was this helpful? Yes
Aug 04,2017
Minithumbup
David Cam
By: 'Laura'
Aug 04,2017
0 people found
this helpful
Thanks to David I was able to find, view and sign for the perfect property all in just one hour - something I didn't think was possible. David was extremely knowledgable and helpful throughout the process, which ran very smoothly. I really appreciate how responsive David has been, keeping me updated via phone and email - thank you again David it has been a pleasure....
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Was this helpful? Yes
Aug 03,2017
Minithumbup
David Cam
By: 'Ash'
Aug 03,2017
0 people found
this helpful
David took the stress out of finding new tenants, filling the property in no time at all. Furthermore, it was stress free and straightforward - ideal considering I live the other side of the world. Thanks David...
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Was this helpful? Yes
Aug 02,2017
Minithumbup
David Cam
By: 'Orla'
Aug 02,2017
0 people found
this helpful
Big thank you to David for helping us to find our perfect home. Super responsive and professional - excellent customer service!...
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Was this helpful? Yes
Aug 02,2017
Minithumbup
David Cam
By: 'RB'
Aug 02,2017
0 people found
this helpful
David was very helpful and speedy in finding reliable tenants for my property - not always the easiest thing in the world in such a competitive market. Very grateful to him and all at Keatings for their hard work....
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Comment on agent fees
Agent's fees seem about right.
Was this helpful? Yes
Aug 02,2017
Minithumbup
David Cam
By: 'ESL'
Aug 02,2017
0 people found
this helpful
David made the process very straight forward. He was honest and efficient. With a seamless transition to the office support staff. Thank you David!...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 02,2017
Minithumbup
Natalie Houston-McMillan
By: 'Oli Rogers'
Aug 02,2017
0 people found
this helpful
Natalie was great throughout the rental process. Regular communication kept us in the loop with what was happening and she always replied promptly to emails. Definitely would recommend her for anyone else looking for rent....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 02,2017
Minithumbup
David Cam
By: 'Dave'
Aug 02,2017
0 people found
this helpful
David was extremely helpful, informative and prompt - really made finding a great rental property easier. I would recommend to anyone!...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 01,2017
Minithumbup
David Cam
By: 'Serena'
Aug 01,2017
0 people found
this helpful
David was a great help when we were viewing the property and always easy to contact making the whole process stress free and very easy (which is definitely not true of all estate agents!). Very grateful to David and to Keatings and we'll he happy to come back in the future!...
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Was this helpful? Yes
Aug 01,2017
Minithumbup
David Cam
By: 'Ro'
Aug 01,2017
0 people found
this helpful
David seems to be a fantastic chap, Easy to work with and very informative right from the start of the process the whole way through...
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Comment on agent fees
good
Was this helpful? Yes
Aug 01,2017
Minithumbup
David Cam
By: 'Martine'
Aug 01,2017
0 people found
this helpful
I would recommend this agent, we had a good dialogue with him when he showed us our new flat. Quick to respond and very helpful...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 01,2017
Minithumbup
David Cam
By: 'Mitch'
Aug 01,2017
0 people found
this helpful
David was very easy to work with. The whole process from beginning to end was a breeze. Would definitely recommend....
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Comment on agent fees
Good.
Was this helpful? Yes
Aug 01,2017
Minithumbup
David Cam
By: 'JoshO94'
Aug 01,2017
0 people found
this helpful
Friendly, knowledgeable and helpful. Made the letting process very easy and stress free. Was able to answer all questions about the property (unlike many estate agents). Would highly recommend....
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Comment on agent fees
Standard
Was this helpful? Yes
Aug 01,2017
Minithumbup
Natalie Houston-McMillan
By: 'MDclapham'
Aug 01,2017
0 people found
this helpful
Natalie was lovely and very quick to handle all queries. Also always on hand to help out so really appreciative of making the move so easy....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 01,2017
Minithumbup
David Cam
By: 'James SL'
Aug 01,2017
0 people found
this helpful
David was very friendly and helpful and always easy to get hold of on the phone. The whole lettings process was extremely easy from the initial viewing to signing the contract, thanks to the professionalism of David....
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Was this helpful? Yes
Jul 31,2017
Minithumbup
Natalie Houston-McMillan
By: 'George'
Jul 31,2017
0 people found
this helpful
Natalie was very polite, responsive & professional, answered all questions/worries we had and made sure the contracts and checks were all completed on time....
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Was this helpful? Yes
Jul 28,2017
Minithumbup
Sebastian Toy
By: 'Kate'
Jul 28,2017
0 people found
this helpful
I could not have been more pleased with the price received for my property thanks to Sebastian and Grace and the way the sale was handled from start to finish. Professional yet friendly, totally on the ball and great communication every step of the way. I would not hesitate in recommending Keatings to anyone....
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Comment on agent fees
Lower fee than the other four agents I interviewed. A DIY internet sale could possibly have been cheaper but I there is no question that Keatings earned every penny of their fee! Given how difficult some of the dealings with my international buyer were there is no way I could have done this alone. Nor would I have wanted to.
Was this helpful? Yes
Jul 28,2017
Minithumbup
David Cam
By: 'RossB'
Jul 28,2017
0 people found
this helpful
David and Keating Estates have restored our faith in estate agents! During a very stressful time, David helped us find the perfect place and we couldn't be more thankful! Would definitely recommend David and his team....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 27,2017
Minithumbup
David Cam
By: 'EllaJ'
Jul 27,2017
0 people found
this helpful
So helpful during a stressful time and after much disappointment with other estate agencies David got us the perfect flat we wanted....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 26,2017
Minithumbup
David Cam
By: 'Nelly'
Jul 26,2017
0 people found
this helpful
David was very helpful and flexible - he allowed us to look at the property last minute and kept us in the loop with all on-goings. I'd definitely recommend David....
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Was this helpful? Yes

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Last updated at 10:26 AM 11/04/2017 by allAgents

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
รขย€ยข We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

รขย€ยข We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

รขย€ยข If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

รขย€ยข We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:26 AM 11/04/2017 by allAgents

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