We are an independent firm offering a proactive and sensitive approach to property utilising our vast experience of the local market.We have branches in Stoke, Longton and Cheadle. We are one of the largest residential letting agencies in the City and have a strong residential sales presence. As Chartered Surveyors we operate to the highest standard under RICS Rules and are fully insured.

84 Church Street
Beech,Stoke on Trent
Staffordshire
ST4 1BS
01782 413580

 
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Properties for sale
Properties for rent
Aug 31,2016
Minithumbdown
By:
Aug 31,2016
0 people found
this helpful
Was advised the property would be ready for the 31st of August. Deep clean would be done. When I arrived to do an inspection at 10am on that day, no deep cleaning had been done. I rang the office. "Yes a cleaner will be over". Fair enough. When I signed the lease I asked the agent when the property would be cleaned. "The cleaner will be over at around 3pm". Brilliant. I move all my stuff into the spare room of the property ready for the cleaner. It's now 5pm and no cleaner. I...
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By: Hulme Associates T/A Keates Hulme
Oct 20, 2016
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Thank you for the review. I do remember the issues that you had which was a drop in our usual service level . This unfortunate problem was attributed to being short staffed over holidays, a late return of keys by the ex tenant and a very busy period. Again we are sorry for the problems and did rebate fees paid and we got another cleaner in by 6am the following day. Not our usual service and we will look to improve and avoid these problems in the future.....
Jan 24,2016
Minithumbdown
By:
Jan 24,2016
0 people found
this helpful
Had the misfortune of trying out this company for a property I was interested in. Found the staff member I spoke to very patronising and surley so not the best start to a relationship for me. When you are looking for a company to let a property from go elsewhere where your enthusiasm and money are met with a better attitude....
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By: Andrew Johnson
Mar 15, 2016
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Having read your review I would like to know which member of staff you have spoken with so I can discuss some of the points and improve the service going forward. This is not our usual service as we do have many happy customers but I do except that sometimes we get it wrong and if you felt patronised as one of the owners I apologise for this.....
Oct 20,2013
Minithumbdown
By:
Oct 20,2013
7 people found
this helpful
Arranged a viewing and they didn\'t turn up I did a 60 mile round trip,they didn\'t ring me and I rang them and there office was closed.avoid at all costs they can even do a viewing right ,I would not trust buying a house off them I\'ll take my monies else where worse customer service even.i can\'t understand why they wouldn\'t turn up for a viewing....
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By: Director
Jan 25, 2014
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We have checked our records and have three applicants by the name of Short. None of the applicants had viewings in October. Around the same time we had a gentlemen report we did not attend a viewing when in fact we did. This person failed to attend a further viewing, is known to other agents for the same reason and has re registered as an applicant under a different name with the same mobile number requesting to view houses. Our agency considers the complaint false and request that its removed.....
Areas covered
  • ST4
  • ST1
  • ST3
  • ST4
  • ST5
  • ST6
  • ST10
  • ST11
  • ST9

NAEA ARLA RICS DPS


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Last updated at 9:10 AM 19/10/2016 by Andrew Johnson

Complaints Procedure

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Last updated at 9:10 AM 19/10/2016 by Andrew Johnson

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