No description available.
Keates Hulme

Website not available

Properties for Sale
Properties to Rent

“ Managing Agents Service... ”

Apr 17,2018
Minithumbup
By: 'Ashley Stratford'
Apr 17,2018
0 people found
this helpful
KH have managed my property for nearly 10 years and I have always found them to be responsive, knowledgeable and fair....
read full review
Comment on agent fees
Fees are ok
Was this helpful? Yes

“ Exceptional Service from start to completion... ”

Apr 17,2018
Minithumbup
By: 'Bobby Danavan'
Apr 17,2018
0 people found
this helpful
I've used Keates Hulme for many years with my properties, from selling a property of mine to renting a property.There team have always given me good quality advise and I would highly recommend their professional service. Thank you keates Hulme...
read full review
Comment on agent fees
Fair price structure
Was this helpful? Yes

“ Recent Sale... ”

Apr 16,2018
Minithumbup
By: 'Jamie K'
Apr 16,2018
0 people found
this helpful
I recently marketed my property and spoke with a number of agents, Keates (particularly Andrew & Kelsey) were extremely honest, support and dint pressure me in any way to use their services. I found on choosing them they were prompt professional helpful and have subsequently ...
read full review
Comment on agent fees
fees were reasonable in comparison
Was this helpful? Yes

“ House sale... ”

Mar 30,2018
Minithumbup
By: 'Maria, Lightwood'
Mar 30,2018
0 people found
this helpful
I'd like to say a big thank you to Kelly, Karen and Andrew for selling my elderly mother's property. They were very helpful, kept us well informed and sorted any queries very quickly....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes

“ Selling and Advertising my property... ”

Mar 26,2018
Minithumbup
By: 'David Jones'
Mar 26,2018
0 people found
this helpful
Upon meeting Andrew and another estate agents from Longton it was an easy decision in whom I was going to pick due to Andrews passion and approach. He also suggested a higher price by Β£15,000 more to which I was surprised but he has delivered on ...
read full review
Comment on agent fees
Good and averagely priced.
Was this helpful? Yes

“ Great professional service... ”

Mar 26,2018
Minithumbup
By: 'A T Evans'
Mar 26,2018
0 people found
this helpful
Professional service , locating specific buyers who are checked out prior to accepting offer, also professional letting agent of over 25years...
read full review
Comment on agent fees
Reasonable fees for service
Was this helpful? Yes
Feb 20,2018
Minithumbup
By: 'L Davies'
Feb 20,2018
0 people found
this helpful
I am a tenant with Keates Hulme and I find them very professional and when I have had recent maintenance issues I found that they dealt with the repair effectively and in a timely manner....
read full review
Was this helpful? Yes
Feb 03,2018
Minithumbup
By: 'Moses'
Feb 03,2018
0 people found
this helpful
We have been dealing with Karen and recently bought a property from her. She is polite, very friendly and a helpful member of staff. She displayed a very good first impression from the beginning and always ready to help with all our inquires. We would ...
read full review
Was this helpful? Yes
Feb 02,2018
Minithumbup
By: 'Michelle'
Feb 02,2018
0 people found
this helpful
Cheryl showed great compassion and understanding towards my circumstances. She listened tentatively and found a solution which worked for both myself but also the agency. Through Cheryl giving the service received a personal touch, I very quickly trusted that Cheryl was looking after my best ...
read full review
Comment on agent fees
Fees are fine. It's the process which can make it difficult for people who are unemployed e.g. bond scheme with local authorities.
Was this helpful? Yes
Feb 02,2018
Minithumbup
By: 'Marttand'
Feb 02,2018
0 people found
this helpful
I am an investor/developer and have worked with Andrew at Keates Hulme. I have found him extremely professional and helpful. I have also had RICs surveys done by Richard Johnson, who did a very thorough job on reporting on the properties that I was ...
read full review
Comment on agent fees
The fees are fair and reasonable.
Was this helpful? Yes
Jan 30,2018
Minithumbup
By: 'Overseas Landlord'
Jan 30,2018
1 people found
this helpful
Cheryl is very diligent & conscientious about her work and very responsive to emails, information requestsҀ¦etc..Ҁ¦.and getting back to meҀ¦. She keeps me updated on any issues that may arise regarding my properties and more importantly the resolution of same When any lease ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jan 25,2018
Minithumbup
By: 'Sue'
Jan 25,2018
1 people found
this helpful
Whilst selling our house I dealt with Andrew Johnson from Stoke branch and Karen from Cheadle. Both were unfailingly helpful at all times, nothing was too much trouble and their advice was excellent. Many thanks Sue...
read full review
Comment on agent fees
As agreed, no hidden charges. Good
Was this helpful? Yes
Jan 24,2018
Minithumbup
By: 'Julie'
Jan 24,2018
1 people found
this helpful
Cheryl is a pleasure to deal with. I have always found her to be extremely professional, attentive and very helpful. She quickly responds to any issues that arise and is also aware of trends in the rental market. Great!...
read full review
Comment on agent fees
Competitive.
Was this helpful? Yes
Jan 22,2018
Minithumbup
By: 'LF'
Jan 22,2018
0 people found
this helpful
A friendly, knowledgable, and professional team member. Cheryl is always available to reassure and give good advice. Would return calls on time....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 18,2018
Minithumbup
By: 'Emma'
Jan 18,2018
0 people found
this helpful
Dealing with Cheryl as an agent has been a pleasure. Nothing has been to much trouble for her. I have had quick responses to emails and any issues that I have had and reassured me. She has been brilliant. Thank you Cheryl...
read full review
Was this helpful? Yes
Jan 12,2018
Minithumbup
By: 'Murphy'
Jan 12,2018
0 people found
this helpful
Cheryl has always been very courteous and helpful with any issues we have had with the property we rent through Keates Hulme. Cheryl has always responded to the concerns we have had and kept us informed of the outcome....
read full review
Was this helpful? Yes
Jan 10,2018
Minithumbup
By: 'Graham L'
Jan 10,2018
1 people found
this helpful
Cheryl has been of great assistance with our first rental property especially as we had the "tenants from hell" last year. Cheryl is very personable, friendly and helpful and has worked very hard for us chasing overdue rents and securing deposits for damages ...
read full review
Comment on agent fees
Fees appear to be standard for a fully managed property at 10% plus VAT
Was this helpful? Yes
Jul 26,2017
Minithumbdown
By: 'Flying solo'
Jul 26,2017
0 people found
this helpful
Nothing but issues with this company! Waited long periods of time for jobs to get done after being reported. Lettings manager of this branch very unprofessional and an awful attitude towards tenants. I would not recommend this company, unless you're absolutely desperate like i was....
read full review
Comment on agent fees
Average fee price
Was this helpful? Yes
Aug 31,2016
Minithumbdown
By: 'Sarah'
Aug 31,2016
0 people found
this helpful
Was advised the property would be ready for the 31st of August. Deep clean would be done. When I arrived to do an inspection at 10am on that day, no deep cleaning had been done. I rang the office. "Yes a cleaner will be ...
read full review
Was this helpful? Yes
By: Hulme Associates T/A Keates Hulme
Oct 20, 2016
View all comments (1)
Thank you for the review. I do remember the issues that you had which was a drop in our usual service level . This unfortunate problem was attributed to being short staffed over holidays, a late return of keys by the ex tenant and a very busy period. Again we are sorry for the problems and did rebate fees paid and we got another cleaner in by 6am the following day. Not our usual service and we will look to improve and avoid these problems in the future. ...
Jan 24,2016
Minithumbdown
By: 'Unhappy bunny'
Jan 24,2016
0 people found
this helpful
Had the misfortune of trying out this company for a property I was interested in. Found the staff member I spoke to very patronising and surley so not the best start to a relationship for me. When you are looking for a company to let ...
read full review
Was this helpful? Yes
By: Andrew Johnson
Mar 15, 2016
View all comments (1)
Having read your review I would like to know which member of staff you have spoken with so I can discuss some of the points and improve the service going forward. This is not our usual service as we do have many happy customers but I do except that sometimes we get it wrong and if you felt patronised as one of the owners I apologise for this. ...
Oct 20,2013
Minithumbdown
By: 'Short'
Oct 20,2013
7 people found
this helpful
Arranged a viewing and they didn\'t turn up I did a 60 mile round trip,they didn\'t ring me and I rang them and there office was closed.avoid at all costs they can even do a viewing right ,I would not trust buying ...
read full review
Was this helpful? Yes
By: Director
Jan 25, 2014
View all comments (1)
We have checked our records and have three applicants by the name of Short. None of the applicants had viewings in October. Around the same time we had a gentlemen report we did not attend a viewing when in fact we did. This person failed to attend a further viewing, is known to other agents for the same reason and has re registered as an applicant under a different name with the same mobile number requesting to view houses. Our agency considers the complaint false and request that its removed. ...



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 4 2 5 0 0 0 1 2

Agent Fees

No fees set.
Last updated at 9:53 AM 02/04/2018 by Karen hulme

Complaints Procedure

No procedure set.
Last updated at 9:53 AM 02/04/2018 by Karen hulme

Awards won by Keates Hulme

Individual Branch Awards


Firm Widgets

My widgets

Beech
84 Church Street, Stoke on Trent ST4 1BS
(19)
Cheadle
66 High St, Stoke on Trent ST10 1AJ
(2)


Find the Best Agent to
Sell or Rent Your Home