Properties Glasgow - Infiniti Properties
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    Sara Margaret
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    Kate McDonald Iain Hole
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Apr 24,2013
Minithumbdown
By:
Apr 24,2013
0 people found
this helpful
JVR properties were a disaster from start to finish do not go near them! They gladly took their commission every month, but did little else. Tenants were told to do their own inventory then send it in to them, did not undertake regular property inspections, took forever to pay rent in to our account, didn\'t give tenants any details of out of hours contacts, never responded to calls or emails unless prompted numerous times and to end it all didn\'t even bother to turn up for the check out of th...
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Feb 21,2013
Minithumbdown
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Feb 21,2013
2 people found
this helpful
Utterly incompetent, unreliable staff who frankly lie to cover poor practise. The have demonstrated that they are only concerned with taking money from the tenant and landlord, with no real emphasis being placed on assurances and service. Stay well clear....
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What agent could do to change your mind?
Provide the service that you set out to do. Be detailed and accurate.
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Jan 20,2013
Minithumbdown
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Jan 20,2013
1 people found
this helpful
Their own terms and conditions stated in the lease documents were not followed by JVR from the outset. They attempt to charge spurious, invented costs to the tenant at every opportunity, from before the lease is signed until after the property is vacated. They refused to let me enter the property on the date I requested, despite the previous tenant leaving the week before. They advised that this was due to the flat being professionally cleaned (something I have not doubt the previous tenant was ...
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Dec 04,2012
Minithumbdown
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Dec 04,2012
3 people found
this helpful
I have been lettin the property I live in for over 3 years now. I always dealt with the Musselburgh branch who where always on the ball and very welcoming. Since moving I now have to deal with gorgie, since this has happened they have dragged there heals with repairs etc. 3 months ago my landlord decided to leave Jvr and I have been very lucky that he is letting me to still continue renting with him. Since the notice was handed in my rent apparently has been nearly two weeks late but instead of ...
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Oct 23,2012
Minithumbdown
By:
Oct 23,2012
3 people found
this helpful
Very bad agency, always a hassle to get things fixed during my 2 year residence in one of their properties. Landlord comes first, tenant last for every issue. From my 800 pounds deposit they gave me back 12.50 and I cleaned that apartment spotless before leaving and the flat was an old flat and they charged me for ridiculous things and there was not much I could do about it as I left the country already. Highly do not recommend this agency. James...
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Aug 10,2012
Minithumbdown
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Aug 10,2012
4 people found
this helpful
JVR Properties are unprofessional and rude. After dutifully paying my £95 "admin fee" I have since found out this is illegal In scotland. When I contacted Shelter Scotland, they advised me. JVR had to cheek to state that I had never been an applicant!!!. Luckily I could prove the fact I had paid this money. Ive just been through this process, and yes, as expected.. they were rude etc etc.. But if you can prove the £95 they charged you for admin and credit checks then the...
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What agent could do to change your mind?
Never. I have reported them to Trading standards and I urge everyone else to do the same.
Was this helpful? Yes
By: Mcdodo
Sep 06, 2012
View all comments (1)
I have had good dealings with jvr properties but I would like to point out that the admin fee has no become illegal yet as no one knows when this will go ahead it will be this year but it hasn't yet went along. I have recently moved out of my property with jvr and I am no staying in a different property which is with a different agency and this agency charges £200 for an application fee. If you are going to bad mouth the company get the facts right about what will be happening with legal issu....
Jul 11,2012
Minithumbdown
By:
Jul 11,2012
4 people found
this helpful
I was very disappointed in my dealings with JVR in Musselburgh (the branch has since closed), and so were my tenants. At first they were OK - the receptionist knew who I was, knew where my property was, etc, but then it became very impersonal - finance and repairs were centred in Edinburgh, continuity and personal service was lost, and worse still - no-one inspected the property and not only did JVR not know that the flat has its own exclusive bit of garden, they didn\'t even know that the tena...
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What agent could do to change your mind?
They could have inspected the flat, thereby realising that there were two children - a girl and a boy - in the 2-bedroom flat; they could have responded to the tenants\' requests more promptly; they could have ensured that the tenants knew that they were responsible for the garden; they could have maintained their personally-assigned agent to look after our property so that when I contacted them, someone actually knew who I was and where the property was, i.e. an agent should have a limited portfolio of properties to manage.
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Apr 25,2012
Minithumbup
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Apr 25,2012
0 people found
this helpful
JVR in Dalkeith is by far the best letting agent I've dealt with. I would happily rent from them again in a heartbeat. Very person service, quick to return deposit....
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Feb 27,2012
Minithumbdown
By:
Feb 27,2012
6 people found
this helpful
I would never recommend them to anyone, not even my worst enemy. They are rude and not interested in doing any repairs whatsoever. They are only interested in taking your money and that includes keeping the deposit for whatever made up reasons they can think of. I would stay well clear unless you want to be dealing with hassles and lies from them....
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What agent could do to change your mind?
They could start by behaving like human beings and not the money grabbing liars that they are.
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Feb 16,2012
Minithumbup
By:
Feb 16,2012
0 people found
this helpful
I have had a good experience with JVR properties thanks to Sara and Margaret. They were very helpful and friendly towards me and I could not ask for better customer service. If you are going to rent a property go with JVR....
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Nov 22,2011
Minithumbdown
By:
Nov 22,2011
4 people found
this helpful
I cannot but rate this agent zero if allowed. They are rude and are thieves, they are bad for repairs, they simply will not respond to your mails. And when we moved out they formed all sort of lies from claiming we took things that were not in the house to saying we spoilt an irritating toaster that I never touched. They will do anything and tell any lies to keep your deposit. We have written in to complain about their extortionate charging for professional cleaning which was not used when we ca...
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Sep 02,2011
Minithumbdown
By:
Sep 02,2011
3 people found
this helpful
Staff are only nice until they get your money, They are so rude and unhelpful. Repairs take for every to get dealt with and their cleaning charges are ridicoilus. I would NEVER recommend this agency to ANYONE again. I would give them ZERO STARS but it wont let me!...
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Awards won by JVR Properties

Individual Branch Awards

Edinburgh, EH11 2PP

Firm rankings



Office 1
270 Gorgie Road, Edinburgh EH11 2PP
(8)
Office 2
38 Whitehall Crescent, Dundee DD1 4AY
(0)
Office 3
97 high street, Dalkeith EH22 1AX
(3)
show all branches (4)
Office 4
60 High Street, Musselburgh EH21 7BX
(1)

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