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    Olivia Hanna
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    Paul Sutermire
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    Yvonne Cook
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    Huzaifah Bhamjee
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    Andrew Scoffins
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    Ani Kraja
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    Julie Twist
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    Helen Bowers
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Jun 23,2017
Minithumbup
Jack Stabler
Sandira Williams
By:
Jun 23,2017
0 people found
this helpful
We've just rented with Julie Twist and both Jack and Sandira were great at helping sort us out. As it's our first proper flat, me and my housemate had hundreds of questions between us at every stage and both members of the team were extremely patient, pleasant and helpful on every email and phonecall we threw at them!...
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Was this helpful? Yes
Jun 22,2017
Minithumbup
Filippo Bennardo
By:
Jun 22,2017
0 people found
this helpful
Always found the company to be professional and pleasant to deal with. They were on the ball to find a new tenant and kept the void period to a minimum. It is great to have them acting for me....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 22,2017
Minithumbup
Paul Sutemire
By:
Jun 22,2017
0 people found
this helpful
Paul has been really helpful for over a year. Prompt on sending updates and responding back to queries. He's been liaising between the client & development side really well with any issues or enquiries between the two parties....
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Was this helpful? Yes
Jun 21,2017
Minithumbup
jack stabler
Carol Worthington
By:
Jun 21,2017
0 people found
this helpful
Jack (Letting Agent) was very professional and organised, always ensured we had enough notice for viewings and was very polite. Carol was also great, very professional and polite....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Carol
Jun 22, 2017
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Hi Guys, Thanks you for leaving your apartment just as you found it, all the best in Bristol and Berlin, kind regards Carol ...
Jun 21,2017
Minithumbup
Carol Worthington
By:
Jun 21,2017
0 people found
this helpful
Carol was great to deal with and gave sound impartial advice, which was appreciated. I have used JJT since 2007 and over the years have found them to charge competitive rates, they have provided all of my tenants....
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Was this helpful? Yes
By: Carol
Jun 22, 2017
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Hi Gavin, thank you very much, I am glad you are please with the outcome, kind regards Carol ...
Jun 20,2017
Minithumbup
Paul Sutemire
By:
Jun 20,2017
0 people found
this helpful
Paul was quick to respond to emails, and arranged viewings for me quickly and promptly, understanding my need for these to be on an evening or at a weekend. On the day of completion Paul stayed until past 6 so that I could pick up my keys, being aware that I had to move out of my current property and into my new property on that day, which was a great help at such a stressful time....
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Comment on agent fees
N/a
Was this helpful? Yes
Jun 15,2017
Minithumbup
Helen Bowers
By:
Jun 15,2017
0 people found
this helpful
Very helpful, prompt reply to queries, willing to be accommodating to reasonable requests overall a very positive and professional experience....
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Comment on agent fees
Seem to be inline with industry norms.
Was this helpful? Yes
Jun 13,2017
Minithumbup
Filippo Bennardo
Sandira Williams
By:
Jun 13,2017
0 people found
this helpful
perfect and easy to get the key. nice service. nice experience to first time rent a flat in the UK....
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Was this helpful? Yes
Jun 08,2017
Minithumbup
Helen Bowers
Filippo Bennardo
By:
Jun 08,2017
0 people found
this helpful
Having just used Julie Twist for the first time to let a property I have to stay I am very impressed with this company, it's staff and their service. The property was let within a matter of days of being put on the portals with Julie Twist and the setup and check in have been performed professionally and the whole process has gone very smoothly. I would recommend Julie Twist to any investor with property to let in Manchester City Centre or Salford Quays....
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Comment on agent fees
I was able to negotiate a good rate with impacting on service level.
Was this helpful? Yes
By: Filippo Bennardo
Jun 08, 2017
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Hi Steve, thank you for your positive feedback. It's been a pleasure working with you and we look forward in providing you with our valued service for any future investment. Many thanks, Fil & Helen ...
Jun 01,2017
Minithumbup
By:
Jun 01,2017
0 people found
this helpful
Efficient, personal and all around excellent service. Julie Twist made the process of letting my property easy from start to finish and I am pleased with the rental price achieved....
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Comment on agent fees
reasonable.
Was this helpful? Yes
May 31,2017
Minithumbup
Paul Sutermire
By:
May 31,2017
1 people found
this helpful
Julie Twist / Paul have been really helpful during the sale of my apartment - really going the extra mile to try and speed things along and cover off issues . I would recommend them fully...
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Comment on agent fees
Fees are not as competitive as they could be - but I did get over and above the service I expected so more than happy on balance
Was this helpful? Yes
By: Paul
Jun 01, 2017
View all comments (1)
Thanks for the feedback Carole! 3rd time lucky in the end! :) ...
May 31,2017
Minithumbup
Margaret Proctor
Yvonne
By:
May 31,2017
1 people found
this helpful
Margaret provides the constant support and assistance required by landlords such as us who work full time and invest in property in the hope of retiring at a reasonable age....
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Comment on agent fees
Good - we receive a discount as we have instructed Julie Twist to manage four properties.
Was this helpful? Yes
By: Margaret Proctor
May 31, 2017
View all comments (1)
Good Afternoon Eifion, Thank you very much for taking the time to leave your kind comments. Much appreciated, Margaret & Yvonne ...
May 24,2017
Minithumbdown
By:
May 24,2017
0 people found
this helpful
I used the agent to let a flat on Salford Quays. The first problem arose when the tenants contacted me threatening to withhold rent as they had been waiting for a shower repair. I was overseas, but sorted out a plumber to attend the following day. From that date, I dealt with all problems rather than using the agent. However, a further problem arose involving the flat above mine. I gave full information to Julie Twist, but they said they were unaware that I was a landlady. Unbelievably inc...
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Comment on agent fees
Nothing to compare, but I was paying for a full service; I took over management due to poor responsiveness.
Was this helpful? Yes
May 24,2017
Minithumbup
Helen Bowers
By:
May 24,2017
0 people found
this helpful
Helen is a super-star. She answers my emails sometimes before I've even sent them. I only wish I could do the same :) Thank you!!...
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Comment on agent fees
It's the first time that I have leased a property, so I'm no expert on agent's fees. That said, they seemed to be reasonable to me so I just went with them.
Was this helpful? Yes
May 18,2017
Minithumbup
By:
May 18,2017
0 people found
this helpful
Having rented via the company for quite some time, I have dealt with several of the management and staff and found all of them to be very professional and helpful. The service offered is at a serious professional level throughout, which is quite re-assuring when entering into contracts....
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Comment on agent fees
Fair.
Was this helpful? Yes
May 11,2017
Minithumbup
Helen Bowers
By:
May 11,2017
0 people found
this helpful
102 City Gate Helen is very on it when it comes to getting things done. When asked to deal with queries Helen is very prompt, always keeps you up to date with progress and in the end, gets the answers and outcomes we need. Might be a bottle of wine in the works this week after getting all we asked for done:) Ryan ans Sarah...
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Comment on agent fees
Any Fees are bad Fees! Good overall
Was this helpful? Yes
May 07,2017
Minithumbup
Margaret Proctor
David Lockwood
By:
May 07,2017
0 people found
this helpful
I am an owner/occupier of a city centre apartment and required some refurbishment work doing including laminate floor laying, plaster repairs, extractor fan installation and full redecoration. Plumbing and electrical inspections were also requested. From initial contact with Sian through to progressing with Margaret and Dave, all were very helpful, friendly and professional. Valuable advice was also offered along the way. Work commenced only a few days after accepting the quoted price. Each elem...
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Was this helpful? Yes
May 05,2017
Minithumbup
Paul Sutemire
By:
May 05,2017
0 people found
this helpful
It's the second time I had dealings with Paul. As always very efficient,very professional Nothing is to much .Once again excellent service....
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Was this helpful? Yes
May 02,2017
Minithumbup
Helen Bowers
By:
May 02,2017
0 people found
this helpful
Helen's customer service is outstanding responding promptly to any queries even those outside her remit. Always helpful friendly and professional....
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Was this helpful? Yes
May 02,2017
Minithumbup
Helen Bowers
Sian Davenport
By:
May 02,2017
0 people found
this helpful
My friend and I were looking for a flat in the city centre, and Helen and Sian were very professional and helpful. They were also very patient when something in our tenancy application went a bit awry, but the whole process has been as smooth as possible....
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Comment on agent fees
Seemed reasonable.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Paul Sutermire
By:
Apr 28,2017
0 people found
this helpful
This particular sale was very drawn out due to issues with my solicitors on 2 instances, both beyond my control. Both Julie Twist as a company and Paul as an individual were extremely patient and on the occasions that the vendor was about to withdraw, they pulled the sale back together again. Paul has been extremely tenacious and professional, ensuring at all times I have had upto date information regarding the status of this purchase...
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Brian
By:
Apr 26,2017
0 people found
this helpful
Brian was super helpful in fixing my door lock that somebody seemed to have tried to open. He was super nice competent and did the job super quickly. He made what could have turned out a horror, an evening with complications, but a good ending. Thank you very much Brian, you are a life saver....
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Was this helpful? Yes
Apr 24,2017
Minithumbup
Paul Sutemire
By:
Apr 24,2017
0 people found
this helpful
I truly expected the sale of my property to be without any problem how wrong I was!! Without Paul's intervention in trying to resolve the many issues I have no doubt I would of withdrawn from the sale. Paul has been invaluable and I thank him very much for his support and patience. Julia March 404 Millenium Tower...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 19,2017
Minithumbup
By:
Apr 19,2017
0 people found
this helpful
Alan did some excellent repair work to out apartment. The Bathroom floor was in poor condition and Alan did a professional job of resurfacing the floor and replacing the lino. He's also treated the damp in the bedrooms and repainted the rooms; the rooms now look as good as new! Thanks Alan!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 18,2017
Minithumbup
Helen Bowers
Filippo Bennardo
By:
Apr 18,2017
0 people found
this helpful
Fantastic hassle free service from all staff involved. Fil made choosing Julie twist an easy option by presenting himself and the company in a great way I felt confident I was getting looked after and wouldn't have any worry as I live so far away from the property i rent out. He was spot on. The experience and knowledge of Helen and Olivia has been great and they always get back to any questions/concerns quickly and politely and in a real positive manner. Thanks guys....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 17,2017
Minithumbup
Margaret Proctor
Brian
By:
Apr 17,2017
0 people found
this helpful
Flat needed some small repairs Very happy with the job done to sink, bathroom and cupboards Great job! Much appreciated Thank you!...
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Comment on agent fees
good
Was this helpful? Yes
Apr 12,2017
Minithumbup
Paul Sutermire
Kelly Davenport
By:
Apr 12,2017
0 people found
this helpful
Both Paul and Kelly were very helpful. Paul helped to push the sale through and Kelly was a lifesaver helping us through some difficulties on moving day....
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Was this helpful? Yes
By: Kelly
Apr 26, 2017
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Hi Mb. We wish you all the best in your new home. ...
Apr 09,2017
Minithumbup
Rebecca Dick
By:
Apr 09,2017
0 people found
this helpful
Rebecca was excellent during the pre sale process. Very friendly, knowledgeable, and went out of her way to sort things for us. Would recommend!...
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Paul Sutermire
Sarah Leach
By:
Apr 04,2017
1 people found
this helpful
I have recently purchased a flat for my daughters and was very impressed with the service from Julie Twist Estate Agents. Both Sarah and Paul diligently progressed the sale from my initial offer right through to completion. They kept me fully informed and explained the sale procedure from start to finish. They acted fairly and in a most professional manner when handling the negotiations and would highly recommend the firm to both buyers and sellers....
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Was this helpful? Yes
By: Sarah Leach
Apr 05, 2017
View all comments (1)
Hi Nigel, Thank you for your kind review. I hope your daughters enjoy their new home. If we can be of any help in the future, don't hesitate to get in touch. Sarah & Paul ...
Mar 31,2017
Minithumbup
Helen Bowers
Filippo Bennardo
By:
Mar 31,2017
0 people found
this helpful
Helen acts prompt response and provides professional service. Filippo's suggestion for new landlord is apropos and comprehensive. The experience of both agents help me a lot....
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Comment on agent fees
Good
Was this helpful? Yes
By: Filippo Bennardo
Apr 06, 2017
View all comments (3)
Thank you Rui. ...

NAEA ARLA TDS




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42 7 123 19 50 1 69 1 13 4

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Last updated at 1:09 PM 04/10/2016 by Julie Twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist

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