Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Julie Twist Properties



Properties for Sale
Properties to Rent

“Super service...”

Apr 23,2019
Minithumbup
By: 'David M.'
Apr 23,2019
0 people found
this helpful
Julie Twist's Maintenance Team undertook some work on my bathroom recently. The job was organised perfectly and seamlessly by Margaret who had a complete understanding of my particular requirements and timescale. The work was undertaken, at the time requested, by Simon who is extremely personable, ...
read full review
Was this helpful? Yes
By: Margaret
Apr 23, 2019
View all comments (1)
Hello David, Thank you for your lovely feedback. Please do not hesitate to contact us if you require any further quotes or repairs in the future and we'll be more than happy to help. ...

“Great and reliable agency...”

Apr 23,2019
Minithumbup
By: 'Kat'
Apr 23,2019
0 people found
this helpful
From the first call to the last email we felt Julie Twist was a great estate agent. We've been dealing mainly with Helen, who was competent, professional and very quick in replying to our questions. But also the other members of staff were great. Definitely ...
read full review
Comment on agent fees
Fees seem high however we don't really have a comparison.
Was this helpful? Yes

“Good...”

Apr 18,2019
Minithumbup
By: 'Tiago'
Apr 18,2019
0 people found
this helpful
Always available and attentive. Friendly. Had to visit the flat several times and Franc was always very professional and respectful....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Poor service...”

Apr 17,2019
Minithumbdown
By: 'Andrewnn'
Apr 17,2019
0 people found
this helpful
Leave you standing outside an appointment and tell you when you ring that the property was let two days ago despite having a text confirming the appointment an hour before the meet. Seriously under performing agent...
read full review
Comment on agent fees
Not applicable
Was this helpful? Yes
By: stacie wright
Apr 22, 2019
View all comments (1)
Dear Andrewnn. Thank you for letting us know about this. Feedback helps us tackle issues and become a better business.Please accept my most sincere apologies for this matter and know that I am looking into the issue to see what had happened. ...

“MAINTENANCE...”

Apr 17,2019
Minithumbup
By: 'Dave Calvey'
Apr 17,2019
1 people found
this helpful
I am very pleased with the maintenance management done by Margaret to our flat. She is very professional in her approach and always find a sensible solution....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Margaret
Apr 18, 2019
View all comments (1)
Hello Dave, Thank you for the review, it's very much appreciated. Many thanks again, Margaret. ...

“Service Feedback...”

Apr 06,2019
Minithumbup
By: 'LJ19'
Apr 06,2019
0 people found
this helpful
As a landlord I have been using Julie Twist properties for nearly 4 years and the service is always good. Whenever a problem arises or if something needs repairing they let me know and ask how I would like to proceed. On this occasion Helen was ...
read full review
Comment on agent fees
I think the monthly management fee is very good compared to some of the other letting agents in Manchester, I think the tenancy renewal fee is quite high, especially if a tenant is renewing every 6 months and not on a yearly basis,
Was this helpful? Yes

“Very friendly and quick to respond....”

Mar 07,2019
Minithumbup
By: 'Ferdia'
Mar 07,2019
0 people found
this helpful
Helen was brilliant in helping us with our move in. She was very quick to answer the questions we had and was always very professional and friendly. Thank you Helen for making things hassle free and the whole move in feel stress free :)...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Very Fast Response...”

Feb 18,2019
Minithumbup
By: 'Gabriella'
Feb 18,2019
0 people found
this helpful
Helen informed us this afternoon of work that needed to be carried out in our kitchen and upon understanding that this would inconvenience us she very quickly worked to resolve the issue. Within a matter of hours Helen had spoken with our landlord to confirm ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Sale of Flat in Southern St...”

Feb 12,2019
Minithumbup
By: 'Kathryn Dangerfield'
Feb 12,2019
0 people found
this helpful
Paul was extremely professional in his dealings with me regarding a very difficult sale. He went over and above the call of duty to ensure that difficult solicitors on both sides and a tardy management company were kept informed and he pushed them when necessary. ...
read full review
Comment on agent fees
The fees were agreed in advance and therefore were reasonable.
Was this helpful? Yes
By: Paul
Feb 13, 2019
View all comments (1)
Hi Kathryn, Thank you for the lovely review, I am pleased we eventually got the sale through in the end. All the best! Paul ...

“Very professional and supportive...”

Feb 07,2019
Minithumbup
By: 'Kai'
Feb 07,2019
0 people found
this helpful
Helen has always been great to work with. Very responsive, supportive and empathetic. Having worked with several agents before Helen is a cut above......
read full review
Comment on agent fees
Ok
Was this helpful? Yes

“A great company...”

Feb 06,2019
Minithumbup
By: 'James'
Feb 06,2019
0 people found
this helpful
I recently moved into an apartment, with Julie Twist as the letting agent. From start to finish, their approach was friendly, professional and incredibly prompt. All questions were answered via email almost immediately, and staff were always happy to help. If you see a property ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Yvonne Cook
Feb 07, 2019
View all comments (1)
Thank you so much for lovely comment James, always happy to help ...

“Problem Solving...”

Jan 30,2019
Minithumbup
By: 'AP'
Jan 30,2019
0 people found
this helpful
One Word BRILLIANT (and kind!) As an offshore client l need a dependable reliable and trustworthy agent with Ms Bowers l get all these qualities and much more Highly recommend l might also add as a senior l must comment on her patience and understanding!...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Helen Bowers
Jan 31, 2019
View all comments (1)
Thank you so much for your review, it's always a pleasure assisting you! ...

“Nothing too much trouble...”

Jan 30,2019
Minithumbup
By: 'Kim'
Jan 30,2019
0 people found
this helpful
Thank you Helen for taking the time to answer our questions no matter how trivial they are. Nothing is too much trouble and you have explained the rental and landlords process to us so patiently....
read full review
Comment on agent fees
About right- what we agreed !
Was this helpful? Yes
By: Helen Bowers
Jan 31, 2019
View all comments (1)
Hi Kim, Thank you for your kind feedback. It's been lovely assisting you so far and I look forward to dealing with you and your property in the future! Kind Regards, Helen ...

“Great service...”

Jan 22,2019
Minithumbup
By: 'Gordo'
Jan 22,2019
0 people found
this helpful
Carol was excellent through out our stay at the property from the check in all the way through to the check out. She was able to help us with all queries we had and was always friendly and warm to deal with....
read full review
Comment on agent fees
I felt the fees were in line if not lower than the industry standard
Was this helpful? Yes
By: Carol
Jan 23, 2019
View all comments (1)
It was my pleasure, if you are ever looking again please come and see us, all the best Carol ...

“Wish all parties associated with purchasing a property were as good as Paul!...”

Jan 22,2019
Minithumbup
By: 'Sophie'
Jan 22,2019
0 people found
this helpful
Paul was brilliant. Our process went on for 11 months and throughout Paul was reliable and highly efficient. His speed to respond to emails and rectify issues promptly was really appreciated. We are first time buyers so haven't been through the process before, but from speaking ...
read full review
Comment on agent fees
NA - we are the buyer
Was this helpful? Yes
By: Paul
Feb 04, 2019
View all comments (1)
Hi Sophie, Thanks again for the kind comments and lovely review. All the best to you and Danny in your new home Many Thanks Paul ...

“Great Service...”

Jan 16,2019
Minithumbup
By: 'Rahul Dabas'
Jan 16,2019
1 people found
this helpful
Sian and Helen were both extremely helpful and responsive during whole process. They react asap to their e-mails and were always there to answer any questions I had....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Helen Bowers
Jan 31, 2019
View all comments (1)
Hi Rahul, thank you for your feedback. It's very much appreciated and hope your enjoying your new home! Kind Regards, Helen Bowers ...

“Great Support and Friendly!...”

Jan 10,2019
Minithumbup
By: 'Miguel'
Jan 10,2019
0 people found
this helpful
Helen and Sian have been very helpful throughout the whole process. They react quickly to their e-mails and try their best to find a solution to the problem....
read full review
Was this helpful? Yes
By: Helen Bowers
Jan 31, 2019
View all comments (1)
Thanks for the great feedback, so glad to hear you are happy with our service. Kind Regards, Helen Bowers ...

“Excellent work...”

Dec 20,2018
Minithumbup
By: 'Andrew'
Dec 20,2018
1 people found
this helpful
Contacted Filippo late one afternoon and he had my property advertised straight away. Within hours I had many viewings and within 24 hrs it was filled. Incredibly fast work well done. Helen then has organised the references and kept me updated throughout the process. Very professional ...
read full review
Was this helpful? Yes

“Very easy to work with...”

Dec 19,2018
Minithumbup
By: 'Dylan'
Dec 19,2018
1 people found
this helpful
Carla was fast to respond and very easy to work with when renewing my tenancy. The whole process was very efficient....
read full review
Was this helpful? Yes

“Exellent service and happy to work with...”

Dec 15,2018
Minithumbup
By: 'Bon'
Dec 15,2018
1 people found
this helpful
I have a smooth and happy purchase experience through the assistance of Paul . He always be able to follow the process and provide necessary updates . Responsible is the best word to him. Excellent performance !...
read full review
Comment on agent fees
No comment
Was this helpful? Yes
By: Paul
Jan 16, 2019
View all comments (1)
Thanks again for the lovely review Bon, all the best with your property in the future. ...

“Very responsive...”

Dec 14,2018
Minithumbup
By: 'Yuchen'
Dec 14,2018
0 people found
this helpful
The most impressive thing during my purchase process is the selling team is so responsive. Kelly Davenport took us to view the flat first. There was some communication misunderstanding but other than that Kelly is very friendly and efficient. Ani Kraja then took over from ...
read full review
Comment on agent fees
I didn’t pay anything to the agent as a buyer
Was this helpful? Yes
By: Paul
Dec 14, 2018
View all comments (1)
Hi Yuchen, thank you for your lovely review and your custom, we hope to work will you in the future, we are seriously considering not referring our clients to the solicitors you used Have a lovely Christmas and New Year Paul, Ani & Kelly. ...

“Proactive and responsive...”

Dec 11,2018
Minithumbup
By: 'Ivan and Hannah'
Dec 11,2018
0 people found
this helpful
Thanks Paul and team for your very proactive and responsive client service which was hugely appreciated on a difficult sale. If only the buyer's solicitor JMW was half as good (even a tenth as good!). Thank you so much. Ivan and Hannah...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Paul
Jan 16, 2019
View all comments (1)
Thank you so much to both of you for the lovely review, it was a pleasure working with you both. ...

“Great service...”

Dec 10,2018
Minithumbup
By: 'LScariano'
Dec 10,2018
0 people found
this helpful
Never had I had such a speedy process, and amazing assistance from both of these people. Could not ask for better help getting my new place sorted....
read full review
Was this helpful? Yes

“Efficient...”

Dec 07,2018
Minithumbup
By: 'S Barnhill'
Dec 07,2018
0 people found
this helpful
Helen has been really efficient and helpful. Julie Twists have always been good but seem to be better than ever these days....
read full review
Comment on agent fees
Average
Was this helpful? Yes

“Replacement Carpets...”

Dec 06,2018
Minithumbup
By: 'Charles'
Dec 06,2018
0 people found
this helpful
Excellent service from David and Margaret from Julie Twist's maintenance team. I had both bedroom carpets replaced - was kept informed of progress and on the day of fitting, I returned to two new carpets but the clean up afterwards and care meant you would ...
read full review
Was this helpful? Yes
By: Margaret
Dec 06, 2018
View all comments (1)
Hello Charles, Thank you very much for your positive feed back and we're delighted you are happy with our help and service. All the Best David & Margaret ...

“Great Service...”

Nov 27,2018
Minithumbup
By: 'Martin and Jan'
Nov 27,2018
1 people found
this helpful
Julie Twist have been managing our property for several months now,unfortunately we have had some issues with a flood in the flat and then a boiler that has needed replacing-Margaret has been excellent in terms of liasing with us ,the tenant and the repair ...
read full review
Comment on agent fees
About average from what I have seen.
Was this helpful? Yes
By: Margaret
Nov 27, 2018
View all comments (1)
Hello Martin & Jan, Thank you very much for you feedback, It's very much appreciated. It was my pleasure and always happy to help. Many thanks, Margaret ...

“Very pleasantly held communication....”

Nov 19,2018
Minithumbup
By: 'Coskun'
Nov 19,2018
0 people found
this helpful
I buy and sell a lot of property and this is the first time i have dealt with this office and i have been really happy to receive all the help I needed everytime, Paul specially is such nice guy to deal with. Great communication....
read full review
Was this helpful? Yes
By: Paul
Jan 16, 2019
View all comments (1)
Hi Coskun Thank you again for the lovely review, all the best in the future! Kind Regards Paul ...

“Sale - Lock Building...”

Nov 04,2018
Minithumbup
By: 'Ginette'
Nov 04,2018
0 people found
this helpful
Paul and Sarah were extremely helpful, responsive and transparent during a difficult process. They responded to queries in a timely manner and always seemed happy to help. I would highly recommend Julie Twist....
read full review
Comment on agent fees
More expensive than some others but a worthy service
Was this helpful? Yes
By: Paul & Sarah
Jan 16, 2019
View all comments (1)
Thanks for the lovely review, it is much appreciated. All the best for the future. Paul & Sarah. ...

“Great Service...”

Nov 01,2018
Minithumbup
By: 'Harriet'
Nov 01,2018
0 people found
this helpful
Both Sian and Helen were fantastic and assisted me with everything I needed. They were quick on responding to my emails and answered every question I had for them. Would highly recommend them....
read full review
Comment on agent fees
Average
Was this helpful? Yes

“Very attentive and supportive...”

Nov 01,2018
Minithumbup
By: 'Bishop'
Nov 01,2018
0 people found
this helpful
The team and particulary Paul were very supportive in enabling the process from start to finish. The communication was very good, responded quickly and were good middlemen for information and to ease hold ups. A very proffesional approach and we were very pleased with the ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Paul
Nov 02, 2018
View all comments (1)
Hi Gill & Peter Thank you so much for the review. It is much appreciated Kind Regards Paul ...

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
91 9 193 29 80 1 101 1 24 5

Fees

https://julietwist.co.uk/property_to_rent/tenants-information-fees/
Last updated at 22/11/2017, 9:55 AM by Dan

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan

Ancoats
MM2 BuildingsPickford Street, Manchester M4 5BT
(37)
Head office
237-239 Deansgate, Manchester M3 4EN
(382)
Salford Quays
Quay Plaza, Manchester M50 3BA
(112)


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home