Julie Twist Properties
4.6/5, 623 reviews
92% recommended
98% sales valuation accuracy
93% sales fee satisfaction
83% lettings valuation accuracy
83% lettings fee satisfaction
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Julie Twist the City Centre Property Specialist

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 93% £85,000 £502,000
Lettings 83% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
114 12 233 31 89 1 111 1 25 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Satisfied tenant and landlord...”

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Oct 07,2020
Minithumbup
Yvonne
By: 'Neil Washington'
Oct 07,2020
0 people found
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Pleased with service. They worked with the landlord to ensure the property was up to the required standard for the move in day. When a few minor maintenance issues were reported upon occupation they responded promptly, seeking direction from the landlord and am confident they ...
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“A big thank you to Yvonne, Fil and Sian at Ju......”

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Oct 05,2020
Minithumbup
Yvonne
Kelly
By: 'Michael Mulligan'
Oct 05,2020
0 people found
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A big thank you to Yvonne, Fil and Sian at Julie Twist for finding good tenants for us, yet again! And a separate thank you to Yvonne for managing the move in with zero hassle for us. Julie Twist are a breath of fresh air ...
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“Great rental agent; highly recommended...”

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Sep 17,2020
Minithumbup
By: 'Peter E Pormann'
Sep 17,2020
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Great agent; handled letting without any problem. Virtual viewing was sufficient to get property lets and void times kept to a minimum. Really top notch....
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By: Louis Twist-Green
Sep 18, 2020
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Thanks for your kind words Peter! I'm glad to hear it. ...

“Re- letting property over Covid period. .....”

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Aug 27,2020
Minithumbdown
By: 'Dr Sheran Perera'
Aug 27,2020
0 people found
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Re- letting property over Covid period. Service excellent. Inventory very well done . We have now worked with the team at Julie Twist for the last 3 years and I have found the service to be excellent and am grateful to Fillipo Lettings Manager and Helen Property ...
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“I was delighted that my property let so quick......”

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Aug 26,2020
Minithumbup
Yvonne
Sian
By: 'Philip Hepworth'
Aug 26,2020
0 people found
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I was delighted that my property let so quickly for close to the asking price after the previous tenants vacated particularly during difficulties faced because of Covid. Both Yvonne & Sian have been super efficient as always....
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“Fantastic service, all our emails have been r......”

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Aug 25,2020
Minithumbup
Yvonne
Sian
By: 'Hannah Peverell'
Aug 25,2020
0 people found
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Fantastic service, all our emails have been responded to very quickly and attentively. Property is in excellent condition moving in and communication across the website for maintenance and payments is extremely easy to use. Very happy with them as our estate agent....
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“Dave Lockwood review...”

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Aug 21,2020
Minithumbup
By: 'Julia March'
Aug 21,2020
0 people found
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Just wanted to share how delighted I am with the work undertaken by Dave Lockwood at the apartment. The finished result has exceeded All my expectations. Dave was punctual hardworking and very respectful at all times. He left every work area clean and tidy. I ...
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“Excellent estate agents....”

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Aug 20,2020
Minithumbup
By: 'CMC'
Aug 20,2020
0 people found
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I have rented a property from Julie Twist now for a couple of years. I have found the agents I have liaised with to be really helpful and nothing is too much trouble. Franc is an excellent agent. His diligent professionalism enabled me to secure ...
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“Extremely helpful with all the questions we h......”

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Aug 19,2020
Minithumbup
Filippo
By: 'Ben Hatch'
Aug 19,2020
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Extremely helpful with all the questions we had as first time renters, couldn’t recommend highly enough. Would always look to go back to Julie Twist again....
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“I have been living in a property managed by J......”

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Aug 18,2020
Minithumbup
By: 'Olivia'
Aug 18,2020
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I have been living in a property managed by Julia Twist for a year now and I can't say enough lovely things. They are always prompt to respond and get things done ASAP. So when it came for me to find somewhere new Julia Twist ...
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By: Louis Twist-Green
Aug 18, 2020
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Hi Olivia, Thank you for your kind words - i really appreciate! Please let me know if there is anything else me, or the team, can do to help you. ...

“I personally found the agent didn’t explain t......”

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Aug 13,2020
Minithumbdown
By: 'Darren Cutler'
Aug 13,2020
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I personally found the agent didn’t explain the process of the rental application and the financial implications of a joint tenancy application. When challenged over the detail found them unwilling to listen, unprofessional in there response and only seemed to care about retaining the ...
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By: Darren Cutler
Aug 14, 2020
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Unfortunately Fillipo your comments don’t reflect the fact that at no time was the the process explained to us and your agent completed documents remotely leaving us in the dark to the detail and implications, no matter what you say we have the email evidence and you did not deal with us at anytime During the rental process, therefore only have your own assumptions not full facts. We Personally feel mislead By the lack of communication from the agent. I can also add we have moved on with an al ...

“Fantastic service!...”

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Aug 04,2020
Minithumbup
Filippo
By: 'Katie seager'
Aug 04,2020
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Filippo has been brilliant for us. He has been so fast to reply to any questions and has usually solved any problems in as quick as 20 mins. Really friendly and helpful service. Would definitely go through Julie Twist for a property in the future....
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“Amazing customer service from Louis. Always a......”

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Jul 30,2020
Minithumbup
By: 'Saffron Thrussell'
Jul 30,2020
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Amazing customer service from Louis. Always available to offer advise and make us feel reassured. Helped make stressful times a lot easier. Thankyou so much! Would definitely use Julie Twist again in the future. Couldn't recommend enough....
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By: Louis Twist-Green
Jul 30, 2020
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Hi Saffron, Thanks for your kind words - if I can be any help moving forward, just let me know. All the best! ...

“The best of the BEST!...”

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Jul 21,2020
Minithumbup
Filippo
By: 'Bridget Sissons'
Jul 21,2020
0 people found
this helpful
Have been using JT for the past two years. Great for students, finding their feet in the renting world - helped me through each process and explained things carefully when needed. Everyone I have dealt with, from head office to the maintenance team has been ...
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“Always available, helpful and efficient service...”

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Jun 25,2020
Minithumbup
By: 'Pierre Parant'
Jun 25,2020
0 people found
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Always available, helpful and efficient service. I have really enjoyed the service reactivity of Julie Twist Properties which has returned to me in a timely fashion. Great service for the tenants. Thanks for all guys....
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“Communication is brilliant and our agent, Hel......”

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Jun 22,2020
Minithumbup
By: 'Georgia G'
Jun 22,2020
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Communication is brilliant and our agent, Helen, has been very efficient. Would highly recommend. Best agents we have rented from to date....
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“Maintenance responded quickly and their team ......”

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Jun 12,2020
Minithumbup
By: 'Kamryn Howe'
Jun 12,2020
0 people found
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Maintenance responded quickly and their team were helpful and efficient at resolving the issue. Very happy with the service provided!...
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“Julie Twist Properties are excellent estate a......”

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Jun 12,2020
Minithumbup
By: 'Aliza Hassan'
Jun 12,2020
0 people found
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Julie Twist Properties are excellent estate agents. They have been easy to contact, from finding the property, to moving in. If any issues arose, the agents in the office were always helpful and the maintenance team ensured they fixed any issues. We did have some ...
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“We have had such a positive experience trying......”

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Jun 02,2020
Minithumbup
By: 'Jazleen Samra'
Jun 02,2020
0 people found
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We have had such a positive experience trying to rent a property through Julie Twist. They have had amazing communication with us and was very patient overall. We have mostly communicated with Sian who has been very helpful during the whole process as of far. ...
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“Great Experience...”

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May 19,2020
Minithumbup
By: 'Keith Partington'
May 19,2020
0 people found
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I was surprised that during the current climate that I was able to move , however thanks to the efforts of Julie Twist I all went extremely smoothly ,first class experience thank you all concerned...
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“Unprecedented......”

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May 07,2020
Minithumbup
By: 'YAA'
May 07,2020
0 people found
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Whilst under CV19 social distancing and partial lock-down, the JT team were superb and efficient and could not have been more pleasant to deal with. I can highly recommend their efficient service....
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“Our shower recently needed repairing. We cont......”

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Apr 17,2020
Minithumbup
By: 'Ciara Bartlam'
Apr 17,2020
0 people found
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Our shower recently needed repairing. We contacted Carla from the maintenance team who was incredibly receptive and replied straightaway. The contractor, Dave, attended the property and went above and beyond to make sure everything was fixed the same day because my sister is an NHS ...
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“I have been dealing with Julie Twist now for ......”

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Mar 31,2020
Minithumbup
Filippo
By: 'Adelphi Properties.'
Mar 31,2020
0 people found
this helpful
I have been dealing with Julie Twist now for 3 years as a Landlord and find them continually improving and providing a very thorough and professional service. With so much going on Louis has answered my emails promptly and provided excellent customer service....
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“Great!...”

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Mar 28,2020
Minithumbup
By: 'Ilaria'
Mar 28,2020
0 people found
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From the very beginning Julie Twist have always been professional. Whenever there's a problem in our flat they're happy to help and recently we asked for a bigger fridge freezer and it wasn't long till the maintenance guys came round. Dave was really nice and ...
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“terrible service, never answering emails , ar......”

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Mar 25,2020
Minithumbdown
By: 'vicente esteban'
Mar 25,2020
0 people found
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terrible service, never answering emails , arranging appointments for inspection and nobody turning up, ignoring tenant all the time. Toilet seat broken from over a month, neither a reply. Horrible manners, not interested in customers, poorest maintenance and customer care i have ever seen absolutely forsaken...
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By: Margaret Proctor
Aug 04, 2020
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Hello Vincent, It's Margaret from Maintenance Team. I am aware that you have submitted feedback regarding a Maintenance issue you reported in Mid February this year. And your main concerns was the broken toilet seat. Carla initially contacted your landlord the date the issue was reported and she arranged for Maintenance to attend to quote for a replacement, but we did not get the go ahead as soon as we would have liked. Then the UK changed in March when we all went into the Lock-down. As you ...

“Washing Machine Issue...”

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Mar 25,2020
Minithumbup
By: 'Luke Armstrong'
Mar 25,2020
0 people found
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Washing Machine Issue Reported an issue with my washing machine and they were in the next day to look at the issue then the following day replaced the broken washing machine with a new one. A great turnover considering the situation with COVID-19. Everyone I ...
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“Great experience and quick move which was ide......”

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Mar 17,2020
Minithumbup
By: 'Charlotte platt'
Mar 17,2020
0 people found
this helpful
Great experience and quick move which was ideal! New to the experience of Using an estate agent and all staff were so helpful when needing advice and also so quick with responses if we had any questions....
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“As a new comer to UK, I would say that Julie ......”

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Mar 03,2020
Minithumbup
Yvonne
By: 'Surajit Chakraborty'
Mar 03,2020
1 people found
this helpful
As a new comer to UK, I would say that Julie Twist Properties is the best letting agency I have experienced ever. Their professionalism and intention to help others are realy commendable. They helped me a lot to get my new home ready in a ...
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“Louis is very responsive...”

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Feb 25,2020
Minithumbup
By: 'Maria Doglioli'
Feb 25,2020
0 people found
this helpful
Louis is very responsive and has an excellent attitude. He tries to help, which is very much appreciated! It is always a pleasure dealing with him and seeing that he takes ownership of things and aims to 'get things done'. These qualities make him stand ...
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“Most efficient of Letting Agents...”

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Feb 19,2020
Minithumbup
By: 'Eifion Watkins'
Feb 19,2020
0 people found
this helpful
As always, Yvonne and her team's attention to detail is impeccable. They have continually supported and advised us as landlords, over many years. We have dealins with several letting agents across the country, and can honestly state that Julie Twist are by far the most ...
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By: Yvonne Cook
Feb 20, 2020
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Thank you so much for the lovely comments Mr Watkins, we have worked together for 10 years now, glad you are always happy with my service ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 3:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan

Awards won by Julie Twist Properties

Individual Branch Awards

Manchester, M50

Manchester, M3

Manchester, M4


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