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    Helen Bowers
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
May 24,2017
Minithumbdown
By:
May 24,2017
0 people found
this helpful
I used the agent to let a flat on Salford Quays. The first problem arose when the tenants contacted me threatening to withhold rent as they had been waiting for a shower repair. I was overseas, but sorted out a plumber to attend the following day. From that date, I dealt with all problems rather than using the agent. However, a further problem arose involving the flat above mine. I gave full information to Julie Twist, but they said they were unaware that I was a landlady. Unbelievably inc...
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Comment on agent fees
Nothing to compare, but I was paying for a full service; I took over management due to poor responsiveness.
Was this helpful? Yes
May 24,2017
Minithumbup
Helen Bowers
By:
May 24,2017
0 people found
this helpful
Helen is a super-star. She answers my emails sometimes before I've even sent them. I only wish I could do the same :) Thank you!!...
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Comment on agent fees
It's the first time that I have leased a property, so I'm no expert on agent's fees. That said, they seemed to be reasonable to me so I just went with them.
Was this helpful? Yes
May 18,2017
Minithumbup
By:
May 18,2017
0 people found
this helpful
Having rented via the company for quite some time, I have dealt with several of the management and staff and found all of them to be very professional and helpful. The service offered is at a serious professional level throughout, which is quite re-assuring when entering into contracts....
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Comment on agent fees
Fair.
Was this helpful? Yes
May 11,2017
Minithumbup
Helen Bowers
By:
May 11,2017
0 people found
this helpful
102 City Gate Helen is very on it when it comes to getting things done. When asked to deal with queries Helen is very prompt, always keeps you up to date with progress and in the end, gets the answers and outcomes we need. Might be a bottle of wine in the works this week after getting all we asked for done:) Ryan ans Sarah...
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Comment on agent fees
Any Fees are bad Fees! Good overall
Was this helpful? Yes
May 07,2017
Minithumbup
Margaret Proctor
David Lockwood
By:
May 07,2017
0 people found
this helpful
I am an owner/occupier of a city centre apartment and required some refurbishment work doing including laminate floor laying, plaster repairs, extractor fan installation and full redecoration. Plumbing and electrical inspections were also requested. From initial contact with Sian through to progressing with Margaret and Dave, all were very helpful, friendly and professional. Valuable advice was also offered along the way. Work commenced only a few days after accepting the quoted price. Each elem...
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Was this helpful? Yes
May 05,2017
Minithumbup
Paul Sutemire
By:
May 05,2017
0 people found
this helpful
It's the second time I had dealings with Paul. As always very efficient,very professional Nothing is to much .Once again excellent service....
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Was this helpful? Yes
May 02,2017
Minithumbup
Helen Bowers
By:
May 02,2017
0 people found
this helpful
Helen's customer service is outstanding responding promptly to any queries even those outside her remit. Always helpful friendly and professional....
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Was this helpful? Yes
May 02,2017
Minithumbup
Helen Bowers
Sian Davenport
By:
May 02,2017
0 people found
this helpful
My friend and I were looking for a flat in the city centre, and Helen and Sian were very professional and helpful. They were also very patient when something in our tenancy application went a bit awry, but the whole process has been as smooth as possible....
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Comment on agent fees
Seemed reasonable.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Paul Sutermire
By:
Apr 28,2017
0 people found
this helpful
This particular sale was very drawn out due to issues with my solicitors on 2 instances, both beyond my control. Both Julie Twist as a company and Paul as an individual were extremely patient and on the occasions that the vendor was about to withdraw, they pulled the sale back together again. Paul has been extremely tenacious and professional, ensuring at all times I have had upto date information regarding the status of this purchase...
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Brian
By:
Apr 26,2017
0 people found
this helpful
Brian was super helpful in fixing my door lock that somebody seemed to have tried to open. He was super nice competent and did the job super quickly. He made what could have turned out a horror, an evening with complications, but a good ending. Thank you very much Brian, you are a life saver....
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Was this helpful? Yes
Apr 24,2017
Minithumbup
Paul Sutemire
By:
Apr 24,2017
0 people found
this helpful
I truly expected the sale of my property to be without any problem how wrong I was!! Without Paul's intervention in trying to resolve the many issues I have no doubt I would of withdrawn from the sale. Paul has been invaluable and I thank him very much for his support and patience. Julia March 404 Millenium Tower...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 19,2017
Minithumbup
By:
Apr 19,2017
0 people found
this helpful
Alan did some excellent repair work to out apartment. The Bathroom floor was in poor condition and Alan did a professional job of resurfacing the floor and replacing the lino. He's also treated the damp in the bedrooms and repainted the rooms; the rooms now look as good as new! Thanks Alan!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 18,2017
Minithumbup
Helen Bowers
Filippo Bennardo
By:
Apr 18,2017
0 people found
this helpful
Fantastic hassle free service from all staff involved. Fil made choosing Julie twist an easy option by presenting himself and the company in a great way I felt confident I was getting looked after and wouldn't have any worry as I live so far away from the property i rent out. He was spot on. The experience and knowledge of Helen and Olivia has been great and they always get back to any questions/concerns quickly and politely and in a real positive manner. Thanks guys....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 17,2017
Minithumbup
Margaret Proctor
Brian
By:
Apr 17,2017
0 people found
this helpful
Flat needed some small repairs Very happy with the job done to sink, bathroom and cupboards Great job! Much appreciated Thank you!...
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Comment on agent fees
good
Was this helpful? Yes
Apr 12,2017
Minithumbup
Paul Sutermire
Kelly Davenport
By:
Apr 12,2017
0 people found
this helpful
Both Paul and Kelly were very helpful. Paul helped to push the sale through and Kelly was a lifesaver helping us through some difficulties on moving day....
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Was this helpful? Yes
By: Kelly
Apr 26, 2017
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Hi Mb. We wish you all the best in your new home. ...
Apr 09,2017
Minithumbup
Rebecca Dick
By:
Apr 09,2017
0 people found
this helpful
Rebecca was excellent during the pre sale process. Very friendly, knowledgeable, and went out of her way to sort things for us. Would recommend!...
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Paul Sutermire
Sarah Leach
By:
Apr 04,2017
1 people found
this helpful
I have recently purchased a flat for my daughters and was very impressed with the service from Julie Twist Estate Agents. Both Sarah and Paul diligently progressed the sale from my initial offer right through to completion. They kept me fully informed and explained the sale procedure from start to finish. They acted fairly and in a most professional manner when handling the negotiations and would highly recommend the firm to both buyers and sellers....
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Was this helpful? Yes
By: Sarah Leach
Apr 05, 2017
View all comments (1)
Hi Nigel, Thank you for your kind review. I hope your daughters enjoy their new home. If we can be of any help in the future, don't hesitate to get in touch. Sarah & Paul ...
Mar 31,2017
Minithumbup
Helen Bowers
Filippo Bennardo
By:
Mar 31,2017
0 people found
this helpful
Helen acts prompt response and provides professional service. Filippo's suggestion for new landlord is apropos and comprehensive. The experience of both agents help me a lot....
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Comment on agent fees
Good
Was this helpful? Yes
By: Filippo Bennardo
Apr 06, 2017
View all comments (3)
Thank you Rui. ...
Mar 29,2017
Minithumbup
Brian
By:
Mar 29,2017
1 people found
this helpful
Brian was the contractor that fixed the leak in the bathroom for 24 Sackville street. He literally couldn't have been nicer or friendlier - and did such a good job the bathroom actually looks better now! Would 1000% recommend....
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Was this helpful? Yes
By: Brian
Apr 12, 2017
View all comments (1)
Dear Rebecca, Thank you for your kind comments, and I pleased that you're happy with your bathroom, Best Wishes, Brian ...
Mar 27,2017
Minithumbup
Helen Bowers
Rebecca Dick
By:
Mar 27,2017
1 people found
this helpful
I just bought a flat through JTP. Helen helps me deal with the property management. She is extremely helpful and very nice,trying to make every step go very smoothly and quickly letting me know every progress .Very glad to have her to help me....
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Comment on agent fees
good
Was this helpful? Yes
By: Paul & Becca
Mar 28, 2017
View all comments (1)
Hi Gloria Thank you for the kind comments it was a pleasure working with you Many Thanks Paul ...
Mar 23,2017
Minithumbup
David Lockwood
Olivia
By:
Mar 23,2017
0 people found
this helpful
We started off with getting a quote for our flat renovation. Margaret, very helpfully, sent Dave to do a quote for us. Dave was really brilliant as he explained the details of how he will help us to renovate the place and when we expressed that we need the work to be done asap and within a short timeframe, he went the extra mile and offered to work on Saturdays to help us meet our timeline. He was great communicating with us of the progress daily. We are really impressed with his commitment t...
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Comment on agent fees
fair and communicated well with breakdown of all charges
Was this helpful? Yes
By: Dave, Olivia and Margaret
Apr 12, 2017
View all comments (1)
Thank you for taking the time to leave a review for Dave, Olivia and myself. I am very pleased to hear you are more than happy with the standard of work carried out at your property. I'll certainly convey your kind comments to Dave & Olivia. Much appreciated, Margaret ...
Mar 23,2017
Minithumbup
Darren Denton
By:
Mar 23,2017
0 people found
this helpful
After calling up with a shattered door. Darren was here within the hour. Figured out what needed doing and kept me in the loop the entire time. Cannot praise him high enough, brought peace of mind....
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Was this helpful? Yes
By: Darren
Apr 12, 2017
View all comments (1)
Hello, Thank you for taking the time to leave a review for me, Much appreciated, Darren :) ...
Mar 03,2017
Minithumbup
Franc Grishaj
By:
Mar 03,2017
0 people found
this helpful
This was the second time I have purchased with Julie twist. They were very helpful along every step of my purchase and having now completed I'm very happy. The agent I dealt with, Franc Grishaj, was particularly helpful, he went through a few perspective properties with me In great detail and was always available to chat. I know intend to rent out the property with Julie twist. I would recommend Franc and Julie Twist to anyone looking to purchase or let in the city centre....
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Was this helpful? Yes
By: Julie Twist
Apr 12, 2017
View all comments (1)
Thank you for your lovely review, it is a pleasure to have you as one of our new landlords :) ...
Mar 03,2017
Minithumbup
Andrew Scoffins
By:
Mar 03,2017
0 people found
this helpful
These service has been fantastic as I nervous first time landlord Andrew and his colleagues have been brilliant. I have found the to be very genuine and honest and extremely helpful. The communication has been great and you never feel like you are a pain even when asking what's probably a straightforward question.it feels like a very personal service for a company especially and would highly recommend....
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Was this helpful? Yes
By: Andrew Scoffins
Mar 03, 2017
View all comments (1)
Thank you for your lovely comments. We are happy to help and always try to answer questions as thoroughly as possible. ...
Mar 02,2017
Minithumbup
Andrew Scoffins
By:
Mar 02,2017
0 people found
this helpful
Have provided a better service than any of five other agents in past fifteen years, providing focus on detail and knowledge of long term objectives. Highly recommended....
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Was this helpful? Yes
By: Andrew Scoffins
Mar 02, 2017
View all comments (1)
Thank you for your recognition of our hard work and dedication. We always try and do the best we can for you. ...
Mar 01,2017
Minithumbup
Margaret Proctor
By:
Mar 01,2017
0 people found
this helpful
Margaret was excellent in helping resolve issues following a leak in a property we rent out. Margaret was prompt in resolving queries and managed all relevant issues with the management company involved. Many thanks. Paul Rice....
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Was this helpful? Yes
By: Margaret
Apr 12, 2017
View all comments (1)
Hello Paul, Thank you for taking the time to leave a review for me, your kind comments are very much appreciated, Thanks Again, Margaret :) ...
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
From day 1 Julie Twist couldn't have been more professional and had many viewings organised the day after the property went on the market. The property sold in a couple of days and we were delighted with the overall service....
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Comment on agent fees
Fees were competitive.
Was this helpful? Yes
By: Paul Sutemire
Mar 28, 2017
View all comments (1)
Hi Christian We are happy you were pleased with the service and it was a pleasure to work with you Kind Regards Paul ...
Feb 23,2017
Minithumbdown
Yvonne Shaw
By:
Feb 23,2017
2 people found
this helpful
Never again. These people refuse to return calls, offer apologies or meet their basic service requirements. My tenant has paid their rent upfront to Julie Twist yet they cannot release the money on time every month (always one week delay - even though money is sat in their account!) and also wrongly charged my initial fee (yet to receive refund over 2 months later)...always down to system error. Very unhelpful and highly incompetant at their jobs. Cowboys trying to do real estate...
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Was this helpful? Yes
Feb 17,2017
Minithumbup
Andrew Scoffins
By:
Feb 17,2017
0 people found
this helpful
Friendly, efficient service. Problems with the Tenantdata website were resolved quickly by Andrew and his team. Would recommend Julie Twist for properties in Salford Quays....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Andrew Scoffins
Feb 17, 2017
View all comments (1)
Thank you we hope that you will be very happy in the apartment ...
Feb 17,2017
Minithumbup
Paul Sutermire
Rebecca Dick
By:
Feb 17,2017
0 people found
this helpful
Paul and Rebecca provided excellent customer service. They were friendly and helpful from first booking the viewing until the final stages. Both were very prompt replying to emails and returning calls. Thank you for all of your help....
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Comment on agent fees
NA
Was this helpful? Yes
By: Paul
Mar 28, 2017
View all comments (1)
Hi Rachel Many thanks for the kind review, we hope you are enjoying your new home Kind Regards Paul ...

NAEA ARLA TDS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
36 7 119 19 50 1 67 1 13 4

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Last updated at 1:09 PM 04/10/2016 by Julie Twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist

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