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    Olivia Hanna
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    Paul Sutermire
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    Yvonne Shaw
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    Huzaifah Bhamjee
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    Andrew Scoffins
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    Ani Kraja
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    Julie Twist
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    Sarah
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    David Lockwood
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    Amy Moggeridge
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    Martin Adams
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    Kelly Davenport
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Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
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I am extremely pleased with the service we've received wig Julie Twist properties. I have had constant replies and everyone I have spoken to/dealt with has been more than helpful. Sian Davenport has responded so fast to all my emails and queries within the hour. Franc who showed us the property is the nicest and helpful property consultant I have ever met. He went above and beyond his role, He is a real credit to your company! Will definitely recommend and use Julie Twist properties in the futur...
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Great service and advise, great support throughout the decision process especially with help from Franc Grishaj!
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
I met Rebecca Dick when she came to do the valuation of our flat and was very impressed with her professional and friendly approach. Once our offer was accepted, Paul Sutermire took over the sale process. We were kept informed of the progress, took our phone calls and always do what he said he will do. Thank you so much to the sales team at Julie Twist, Deansgate for all your hard work!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 30,2016
Minithumbdown
By:
Nov 30,2016
0 people found
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We were relatively happy with Julie Twist Properties until we moved in; that is when communicating with them has become harder and harder. Let's start with the positive notes. The main positive aspect of renting a property with Julie Twist was that they allowed us to take the property off the market immediately after viewing it, rather than collecting several offers (we've found this often means that you have to offer more than the advertising price). We were also happy that they open on Sunday...
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Comment on agent fees
Fees are in line with the market as far as we can tell
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By: Martin Adams
Dec 01, 2016
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Hi Anna, Thank you for your review we take on board all feedback positive or negative and anything in between! I have checked all of our correspondence on your file and can see that all the maintenance issues your reported to us were dealt with promptly the only delay was the landlords approval which is always required. With regards to the energy supplier all properties start with one supplier it is then up to the occupant of the property to decide whether to stay with that supplier or move to a....
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
When I started renting with Julie Twist I was instantly impressed with Amy's professionalism as an agent. On initially viewing the property I now rent, she was courteous and ensured she made our presence known to the prior tenants, via the intercom as well as at the apartment door; a courtesy that had been shockingly absent from a previous letting company I've had! She painstakingly went through the inventory with me and it was very thorough and reassuring. In regards to maintenance issues, Oliv...
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Comment on agent fees
There are contract renewal fees (£100) if extending a lease, which I'm not sure are usual but with the agents I deal with it's worth it.
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Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
this helpful
Professional, Helpful & Efficient Service. It was a fairly smooth process even though we had a few issues, along the way. Paul dealt with them without any fuss and was always polite. A Good Experience. Highly recommended...
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Comment on agent fees
A Fair Price For Agent's Fees
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Wall heater replacement. Dave was really friendly, on time and very communicative. He waited patiently for me when I was a little late on letting him into my apartment. He also offered professional advice on some draft issues I was having in my bathroom and went the extra mile to submit a report to the maintenance department. Great guy....
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Comment on agent fees
Part of maintenance contract.
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
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Margaret is quite possibly the finest individual on the face of the planet. One day no hot water, next sorted!!...
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
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Since first moving in we have had a few minor issues with our property, however, Margret has been very punctual and helpful at getting maintenance issues sorted....
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Nov 10,2016
Minithumbdown
By:
Nov 10,2016
0 people found
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The service is average to low. When we arrived at the flat for the first time it was dirty and we didn't have a second fob (it took them more than a month to replace it). The landlord was sent a letter from an authority over some undue payments on the flat and the agency said, it was ok. But it is clear this could affect our permanency in the flat. The agency has a 24 hour maintenance service (which mainly means that they will answer a call 24/7) but it doesn't solve the issues you may have, ...
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Comment on agent fees
The fees are higher than the ones I have paid before
Was this helpful? Yes
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
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Just finished my tenancy via this agent. Generally acceptable service throughout, nothing above average though. Margaret from maintenance was the most helpful. Rating 1 star because my opinion of them dropped massively after being charged (amongst other things) £90 from my deposit for replacing the bath sealant, and being told they are using an £18 tube of silicone as they don't use substandard products. Which surprises me as I'm sure the sealant was done just before I moved in and w...
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
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Great service from the moment we found the property online to moving in. Communication with Sian was always quick, friendly and informative and Yvonne was very helpful with helping getting the move in sorted....
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Comment on agent fees
Inline with standard fees I believe
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Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
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Excellent customer service. Both Helen and Sian have been really helpful through out the whole process. Nothing was too much for them. Highly recommended!...
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Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Called the office to have repair work done in the bathroom. Dave Lockwood arrived at the premises within 30 minutes and found the problem. Back early the next morning and started repair on the toilet area. Whole job was completed in 2 days - very well and very tidy. Excellent work - would recommend David to everyone....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Dave came round and fixed our leak within 30mins late in the evening and was very pleasant and efficient. He then quickly came round the next day to mop the carpet and reseal the bathroom. Highly recommend....
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Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
All items by Paul Sutemire and Kelly Davenport were dealt with effectively and within time limits. Paul Sutemire maintained strong communication throughout the purchasing process and acted as a good intermediary. Any issues or outstanding items were quickly addressed,...
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Comment on agent fees
Agent fees were not applicable in my case as I was purchasing the property. All fee's would have come out of the final sale price.
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
A maintenance issue I had was dealt with quickly and professionally. The response to my message was prompt, informative, and nice....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
Fantastic, impressed by Paul's proactivity during conveyancing stages. They seemed to care about the process at every stage and I'd absolutely recommend....
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Comment on agent fees
I was a buyer.
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
Julie Twist have recently found a new professional tenant for one of our rental properties and handled some repairs matters for us beyond the call of duty. I have dealt with Yvonne, Margaret and Martin who have been polite and professional throughout and ensured that our new tenant is happy in their new home from day one....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 05,2016
Minithumbdown
By:
Oct 05,2016
0 people found
this helpful
Both Andrew and Amy were extremely helpful in all aspects of my renting process. They were very prompt and professional in getting back to me as soon as possible and went out of their way to make the move run as smoothly as possible....
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By: Andrew Scoffins
Oct 05, 2016
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Thanks for the show of appreciation I hope you will enjoy your time in the property, especially with the view of Old Trafford....
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
Been using Jjt for nigh on 12 years . Very satisfied with lets acquired especially last one ;better than all the rest ! A special commendation for Andrew & efficient service...
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Comment on agent fees
Good
Was this helpful? Yes
By: Andrew Scoffins
Oct 05, 2016
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Thank you for the lovely comment we always try our best and when we are given quality properties like yours the job is made so much easier....
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
Rang Olivia today after we got home to discover a leaking tap and a huge puddle (nightmare!) - she rang back within five minutes, and 15 minutes later a knock on the door and a lovely man had come to fix the sink! Completely saved the day, and the kitchen! Couldn't have asked for better service....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
Great service - very friendly, fast, and helpful. Key broke off in a lock, and Darren was around within half an hour to get a new one fitted, and help out with some other things too. Nice guy, quality service....
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Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
I handed over the keys to my flat and Julie twist did everything else. It has been hassle free for me and my flat was sold within 3 weeks. The staff I have had contact with Sarah and Rachel mostly, have been professional, friendly and extremely proactive. They have updated me with each viewing (I moved out of my property whilst it was on the market,) with name of party, so I knew exactly who was at my flat and when. I am already recommending Julie twist to friends and colleagues. I really ca...
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Comment on agent fees
Great value for money. Julie twist work hard for their fee.
Was this helpful? Yes
Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
Friendly staff,useful first day check in service. Will recommend to others. Everything did very quick as well. Overall is good as well....
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Comment on agent fees
Agent fee is slight expensive, but acceptable
Was this helpful? Yes
Sep 28,2016
Minithumbup
By:
Sep 28,2016
2 people found
this helpful
Excellent service from start to finish. Very professional and very efficient . The most efficient agency I come across in UK. I lived all over the country and had plenty of experiance with various agencies. My apartment was sold very quickly....
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Comment on agent fees
Good
Was this helpful? Yes
By: Paul Sutemire
Sep 30, 2016
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Hi Liz, Thanks for the wonderful compliment, I am glad you was happy with the service and I hope you have a lovely time on your cruise. Thanks again, Paul....
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
This feedback is a result of a recent change of tenant. The ongoing updates of viewings booked is excellent allowing one to gauge the level of interest. Fillipo provided good feedback on offers received and advised accordingly. Helen responded as usual to any queries in her cheerful professional manner which I know, based on previous experience, will continue throughout the tenancy. There is however one negative in the process, namely the quality of cleaning between lets.This was poor requiring ...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
It's been over 20 years since I've been involved in a house purchase, and I forgot how stressful it was. However, Andrew was extremely helpful, and always cheerful, and acted as a link between the two sets of solicitors, to speed things up where necessary. He also did his best to get extra information I needed from the previous letting agents....
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By: Andrew Scoffins
Sep 16, 2016
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Thank You for the kind words we always try to help where possible. I hope that you enjoy your new property....
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Thanks for the great support and service. JT friendly team did their best before and after moving to my apartment. If you are new in Manchester and don't know where to start just phone them up or enter one of their branches in Manchester. I can assure you that they will find the right property for you. Thank you again....
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By: Yvonne Cook
Sep 19, 2016
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Thank you for your lovely comments, great to know we are providing you a great service....
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
It was a pleasure dealing with Margaret as she was super friendly, professional and totally helpful on the several occasions I needed her help. Margaret always got back to me when she said she would and if unable to resolve something herself then arranged for someone else to resolve the issue. Thank you for being reliable and going above and beyond - this was greatly appreciated. 5 Star service ! Sarah...
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Sep 13,2016
Minithumbup
By:
Sep 13,2016
1 people found
this helpful
Paul & Kelly have been so helpful and professional. Thank you guys so much, it wasn't an easy one and would definitely recommend the company on the back of the service I received....
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Comment on agent fees
N/A
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By: Kelly Davenport
Sep 19, 2016
View all comments (1)
Thank you for your review, your comments are very much appreciated. Good luck with the new apartment and you know where we are for any assistance in the future.....

NAEA ARLA TDS




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Last updated at 1:09 PM 04/10/2016 by Julie Twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist

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