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Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Mar 27,2017
Minithumbup
By:
Mar 27,2017
1 people found
this helpful
I just bought a flat through JTP. Helen helps me deal with the property management. She is extremely helpful and very nice,trying to make every step go very smoothly and quickly letting me know every progress .Very glad to have her to help me....
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Comment on agent fees
good
Was this helpful? Yes
By: Paul & Becca
Mar 28, 2017
Hi Gloria

Thank you for the kind comments it was a pleasure working with you

Many Thanks
Paul
Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
We started off with getting a quote for our flat renovation. Margaret, very helpfully, sent Dave to do a quote for us. Dave was really brilliant as he explained the details of how he will help us to renovate the place and when we expressed that we need the work to be done asap and within a short timeframe, he went the extra mile and offered to work on Saturdays to help us meet our timeline. He was great communicating with us of the progress daily. We are really impressed with his commitment t...
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Comment on agent fees
fair and communicated well with breakdown of all charges
Was this helpful? Yes
Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
After calling up with a shattered door. Darren was here within the hour. Figured out what needed doing and kept me in the loop the entire time. Cannot praise him high enough, brought peace of mind....
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Was this helpful? Yes
Mar 03,2017
Minithumbup
By:
Mar 03,2017
0 people found
this helpful
This was the second time I have purchased with Julie twist. They were very helpful along every step of my purchase and having now completed I'm very happy. The agent I dealt with, Franc Grishaj, was particularly helpful, he went through a few perspective properties with me In great detail and was always available to chat. I know intend to rent out the property with Julie twist. I would recommend Franc and Julie Twist to anyone looking to purchase or let in the city centre....
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Was this helpful? Yes
Mar 03,2017
Minithumbup
By:
Mar 03,2017
0 people found
this helpful
These service has been fantastic as I nervous first time landlord Andrew and his colleagues have been brilliant. I have found the to be very genuine and honest and extremely helpful. The communication has been great and you never feel like you are a pain even when asking what's probably a straightforward question.it feels like a very personal service for a company especially and would highly recommend....
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Was this helpful? Yes
By: Andrew Scoffins
Mar 03, 2017
View all comments (1)
Thank you for your lovely comments. We are happy to help and always try to answer questions as thoroughly as possible. ...
Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
this helpful
Have provided a better service than any of five other agents in past fifteen years, providing focus on detail and knowledge of long term objectives. Highly recommended....
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Was this helpful? Yes
By: Andrew Scoffins
Mar 02, 2017
View all comments (1)
Thank you for your recognition of our hard work and dedication. We always try and do the best we can for you. ...
Mar 01,2017
Minithumbup
By:
Mar 01,2017
0 people found
this helpful
Margaret was excellent in helping resolve issues following a leak in a property we rent out. Margaret was prompt in resolving queries and managed all relevant issues with the management company involved. Many thanks. Paul Rice....
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Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
From day 1 Julie Twist couldn't have been more professional and had many viewings organised the day after the property went on the market. The property sold in a couple of days and we were delighted with the overall service....
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Comment on agent fees
Fees were competitive.
Was this helpful? Yes
By: Paul Sutemire
Mar 28, 2017
Hi Christian

We are happy you were pleased with the service and it was a pleasure to work with you

Kind Regards
Paul
Feb 23,2017
Minithumbdown
By:
Feb 23,2017
1 people found
this helpful
Never again. These people refuse to return calls, offer apologies or meet their basic service requirements. My tenant has paid their rent upfront to Julie Twist yet they cannot release the money on time every month (always one week delay - even though money is sat in their account!) and also wrongly charged my initial fee (yet to receive refund over 2 months later)...always down to system error. Very unhelpful and highly incompetant at their jobs. Cowboys trying to do real estate...
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Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Friendly, efficient service. Problems with the Tenantdata website were resolved quickly by Andrew and his team. Would recommend Julie Twist for properties in Salford Quays....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Andrew Scoffins
Feb 17, 2017
View all comments (1)
Thank you we hope that you will be very happy in the apartment ...
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Paul and Rebecca provided excellent customer service. They were friendly and helpful from first booking the viewing until the final stages. Both were very prompt replying to emails and returning calls. Thank you for all of your help....
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Comment on agent fees
NA
Was this helpful? Yes
By: Paul
Mar 28, 2017
Hi Rachel

Many thanks for the kind review, we hope you are enjoying your new home

Kind Regards
Paul
Feb 06,2017
Minithumbup
By:
Feb 06,2017
1 people found
this helpful
I found Rebecca and Paul extremely friendly and professional. I would recommend Julie Twist Estate Agency to anyone looking to purchase a property....
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Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
Brian Henry replaced my cooker very quickly, which I am very grateful for. He also double locked my door, which I asked him to do. Thanks mate!...
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Was this helpful? Yes
Jan 27,2017
Minithumbdown
By:
Jan 27,2017
0 people found
this helpful
I've used Julie twist a few times now and the service they provide is second to none. I'd never use another estate agent in Manchester to sell my property. Thank you so much for you're help and effort you constantly put in Thanks richard...
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Was this helpful? Yes
By: Paul
Mar 28, 2017
Hi Richard

Many thanks again for the lovely review. We was happy to help and glad we got it through eventually

Many Thanks
Paul
Jan 22,2017
Minithumbdown
By:
Jan 22,2017
1 people found
this helpful
Since AUGUST last year we have sent Julie Twist several emails about some damp that is in the bathroom and the toilet of the flat we are renting from them. This has been reported to maintenance and the property manager with absolutely zero response from any of them. Since late December 2016, we have been in their Deansgate office 4 times: - First time: shop was supposed to close at 16:30, we went there at 15:45 and the person there was already shutting the door. Since all their PCs and lig...
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Comment on agent fees
We pay too much for the service they provide. Never again with Julie Twist.
Was this helpful? Yes
By: Katerine Santo
Jan 27, 2017
View all comments (2)
Hi Martin, No, this matter hasn't been resolved. I'm giving your maintenance team a bit of time to forward me the email that apparently they had sent back in December. Nothing arrived in December, nothing has arrived now. Apart from that, if your first reply to this issue really was in December and we had reported it in June 2016 at the latest, that's still not a very good service, is it. So thank you for this very polite message, but we're still exactly in the same situation we were in wh ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
this helpful
The whole sale went pretty smoothly from start to finish, it was very straightforward, I was always able to get hold of someone when I needed to which was the main thing...
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Was this helpful? Yes
Jan 20,2017
Minithumbup
By:
Jan 20,2017
1 people found
this helpful
Excellent work done by David and co, he is an asset to the company friendly and proffessional. He went above and beyond to sort out a leak that spread from our shower. Little did we know it had spread underneath to our floor boards. He's completed a great job in our flat....
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Was this helpful? Yes
Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
this helpful
I have just completed my purchase and the respond was always prompt. I know nothing about the purchasing process and the agent has guided me throughout the process, the team made it painless and easy....
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Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
Julie Twist Properties sold our apartment within days. There was no pressure to use them as our agent. The staff, especially Rebecca was informative and professional. Smooth transaction. Many thanks....
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Comment on agent fees
Average fees
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
I am a landlord for a property in Central Manchester and have used Julie Twist for quite some time now to manage my property on my behalf. I have always had a good service from them however there is no greater time to assess how good they are until there is a difficult issue to contend with. With regret, I had an issue of this sort to deal with a few months ago. I was unfortunate enough to have issues which impacted my apartment (part of a larger block), caused as result of issues with leaking ...
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Was this helpful? Yes
By: Margaret Proctor
Jan 09, 2017
View all comments (1)
Martin and I are very grateful that you have taken the time to write a review for both of us, and for your positive feedback and lovely comments. Very much appreciated. Many thanks again Margaret ...
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Amy was fantastic throughout the whole process of viewing and moving in to my rental property. She is extremely friendly and helpful far beyond what I would expect, and genuinely cares about tenants and giving great service. I would look to use Julie Twist in the future because of the rapport built with Amy and I know that the service given by her is top notch....
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Was this helpful? Yes
By: Amy Moggeridge
Feb 06, 2017
View all comments (1)
Thank you very much for your kind words Kevin, Hope you are enjoying your property. ...
Dec 10,2016
Minithumbup
By:
Dec 10,2016
1 people found
this helpful
We have been very pleased with the service provided by Julie Twist. They are both a professional and ethical agent, something which is rare in Manchester! The service is a good personal service as well, which makes you feel like your sale matters to them and you're not just another customer. The entire team was friendly, professional and helpful, and we know for a fact that we would certainly not have received a better service from another agent in Manchester. We would definitely recommend Julie...
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Comment on agent fees
JT matched the fees that another (cheaper) agent had quoted us so we were happy with the cost.
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
My wife and I were looking for an apartment to rent whilst undertaking a long term contract in the Greater Manchester area. Having contacted a number of city centre estate/letting agents with a specific wish list and without having a great deal of success, we walked into Julie Twist Properties in Salford Quays one Saturday morning and met the delightful Amy & Olivia. My wife detailed our wish list and with a smile Amy asked us to return two hours later for a viewing which she had arranged in...
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Was this helpful? Yes
By: Amy Moggeridge
Feb 06, 2017
View all comments (1)
Hi Gareth, Thank you very much for your kind words. It was so lovely meeting you and Alexis and I hope you are enjoying the property. ...
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
After looking for a property for many months we were finally able to move into one in early December 2016. Amy and Jack from the Quays branch were both first class from day one. Jack was was our appointed agent and dealt with everything in a professional and prompt manner. Jack has gone out of his way to ensure our move ran smoothly, including making phone calls and responding to emails in his personal time. I cannot fault his attitude and application and would highly recommend Jack as an esta...
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Comment on agent fees
In line or slightly less than current market prices.
Was this helpful? Yes
By: Jack stabler
Dec 05, 2016
View all comments (1)
Thank you for your review if you need anything please don't hesitate to contact me, have a good day ...
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
David came when needed to replace two smoke alarms, he was very prompt, professional and friendly. The job was done in no time and Dave explained exactly what was being done and why. Thank you very much....
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Was this helpful? Yes
Dec 04,2016
Minithumbup
By:
Dec 04,2016
0 people found
this helpful
We purchased a new apartment in Salford Quays with the assistance of Kelly & Paul. They kept us apprised of the status of the building work from start to finish over a 20-month period of time, helping to facilitate a smooth & rapid completion process. We were so happy with Julie Twist's service levels during the property purchase process that we decided to appoint them as our letting agent too. As expats, we needed an agent whom we could trust to look after our best interests & our p...
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Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
I am extremely pleased with the service we've received wig Julie Twist properties. I have had constant replies and everyone I have spoken to/dealt with has been more than helpful. Sian Davenport has responded so fast to all my emails and queries within the hour. Franc who showed us the property is the nicest and helpful property consultant I have ever met. He went above and beyond his role, He is a real credit to your company! Will definitely recommend and use Julie Twist properties in the futur...
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Comment on agent fees
Great service and advise, great support throughout the decision process especially with help from Franc Grishaj!
Was this helpful? Yes
By: Sian
Dec 13, 2016
View all comments (1)
thank you for your kind words. It's been a pleasure for me and Franc helping you find your perfect rental apartment! I wish you all the best in your new home! ...
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
I met Rebecca Dick when she came to do the valuation of our flat and was very impressed with her professional and friendly approach. Once our offer was accepted, Paul Sutermire took over the sale process. We were kept informed of the progress, took our phone calls and always do what he said he will do. Thank you so much to the sales team at Julie Twist, Deansgate for all your hard work!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 30,2016
Minithumbdown
By:
Nov 30,2016
0 people found
this helpful
We were relatively happy with Julie Twist Properties until we moved in; that is when communicating with them has become harder and harder. Let's start with the positive notes. The main positive aspect of renting a property with Julie Twist was that they allowed us to take the property off the market immediately after viewing it, rather than collecting several offers (we've found this often means that you have to offer more than the advertising price). We were also happy that they open on Sunday...
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Comment on agent fees
Fees are in line with the market as far as we can tell
Was this helpful? Yes
By: Martin Adams
Dec 01, 2016
View all comments (1)
Hi Anna, Thank you for your review we take on board all feedback positive or negative and anything in between! I have checked all of our correspondence on your file and can see that all the maintenance issues your reported to us were dealt with promptly the only delay was the landlords approval which is always required. With regards to the energy supplier all properties start with one supplier it is then up to the occupant of the property to decide whether to stay with that supplier or move to a ...
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
When I started renting with Julie Twist I was instantly impressed with Amy's professionalism as an agent. On initially viewing the property I now rent, she was courteous and ensured she made our presence known to the prior tenants, via the intercom as well as at the apartment door; a courtesy that had been shockingly absent from a previous letting company I've had! She painstakingly went through the inventory with me and it was very thorough and reassuring. In regards to maintenance issues, Oliv...
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Comment on agent fees
There are contract renewal fees (£100) if extending a lease, which I'm not sure are usual but with the agents I deal with it's worth it.
Was this helpful? Yes
By: Amy Moggeridge
Feb 06, 2017
View all comments (1)
Thank you very much for your kind words, hope you are enjoying your property and if you need anything you know where we are. Kind Regards ...

NAEA ARLA TDS




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31 6 112 19 49 1 63 1 12 4

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Last updated at 1:09 PM 04/10/2016 by Julie Twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist

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Ancoats
MM2 BuildingsPickford Street, Manchester M4 5BT
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Head office
237-239 Deansgate, Manchester M3 4EA
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Salford Quays
Quay Plaza, Manchester M50 3BA
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