Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Julie Twist Properties

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Properties for Sale
Properties to Rent

“ Excellent Support!... ”

Jun 15,2018
Minithumbup
By: 'Man from Manchester'
Jun 15,2018
0 people found
this helpful
I give Helen 10/10 for her help and support. She's always there when needed. She's very responsive and always a pleasure to deal with. BIG thank you!!...
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Comment on agent fees
I'm happy with this agents fees, they seem to be competitive with others in manchester.
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“ Fantastic... ”

Jun 15,2018
Minithumbup
By: 'Sarah Maher'
Jun 15,2018
0 people found
this helpful
Carol has been fantastic in helping sort out my deposit at the end of my tenancy. She asissted with all maintenance issues during a difficult time with the landlord and always put us at ease. She is always easy to get hold of and very ...
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By: Carol
Jun 18, 2018
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Thank you for taking the time to leave me a lovely review, always here to help! take care of yourselves Carol :) ...

“ Very friendly and responsive... ”

Jun 11,2018
Minithumbup
By: 'Carrie'
Jun 11,2018
0 people found
this helpful
With living in our apartment for a few months now, we are more than happy with the help and fast response the agency has. We have had 2 maintence issues which were resolved on the day and had a very fast turn around. The agency seem ...
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Comment on agent fees
Agent fees are always a bit high but I guess that’s how it is
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By: Margaret Proctor
Jun 15, 2018
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Hello Carrie, Thank you for your kind comments, very much appreciated. We're also more than happy to help. Many thanks again, Margaret ...

“ Maintenance... ”

Jun 11,2018
Minithumbup
By: 'Alison'
Jun 11,2018
0 people found
this helpful
Thank you to Margaret and Dave for their excellent prompt and helpful service in redecorating/refurbishing my apartment after a long let, and bringing it back to an excellent, fresh and clean condition....
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By: Margaret
Jun 12, 2018
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Hello Alison, We're delighted that you are happy with our help and service. Thank you for you kind comments, it's very much appreciated. Best Wishes Margaret & David. ...

“ lies and preference... ”

Jun 06,2018
Minithumbdown
By: 'olu'
Jun 06,2018
0 people found
this helpful
i phoned to rent a flat i had viewed only to be told lanlord has decided to sell it..funny enough it says let agreed now.. im highly disappointed and my instict tells me there was some passive discrimination going on.....
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Comment on agent fees
not a good experience at all..
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“ Brilliant... ”

Jun 04,2018
Minithumbup
By: 'BM'
Jun 04,2018
0 people found
this helpful
Everyone that I was able to deal with was very friendly and helpful. Would strongly recommend for any local landlords!...
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Comment on agent fees
Good, very fair.
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“ Maintenance services... ”

May 31,2018
Minithumbup
By: 'Simon'
May 31,2018
0 people found
this helpful
Having purchased a flat in Castlefield I needed it decorating and a few other small jobs doing to get it ready for occupation. I had never dealt with Julie Twist before but found them to be really helpful and responsive. Margaret arranged for Dave to ...
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By: Margaret Proctor
Jun 15, 2018
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Hello Simon, Thank you for you feedback and kind comments. If you require any maintenance work in the future, please get in touch and we'll be more than happy to help, Thank you again, best wishes Margaret ...

“ Brilliant Service... ”

May 29,2018
Minithumbup
By: 'Ben H'
May 29,2018
0 people found
this helpful
This is the first time i've ever rented a property through an agency and it was so much easier than I expected. The main reason for this was Yvonne and how helpful she was. She was always there to speak when I had questions ...
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Comment on agent fees
My only criticism is the fees were a bit excessive
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“ Renting in M1... ”

May 29,2018
Minithumbup
By: 'Wong'
May 29,2018
0 people found
this helpful
I am satisfied with the service provided by Helen Bowers and Sian Davenport. They were clear with the fees since the beginning when I went for a viewing. They were also friendly, very helpful and quick at replying to emails. Thank you for the service....
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Comment on agent fees
Reasonable fees
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By: Sian Davenport
May 31, 2018
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Thanks for your kind words. We hope you settle into your new home soon! ...

“ Professional performance... ”

May 17,2018
Minithumbup
By: 'City Centre Purchase'
May 17,2018
0 people found
this helpful
Great work from the two employees highlighted plus Sarah Leach in the office and Franc showing me the premises twice. Very professional team that made the whole process concise and never held up from their end. Highly rated....
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“ Very helpful and professional... ”

May 09,2018
Minithumbup
By: 'Ellen stockton'
May 09,2018
0 people found
this helpful
Jack has been exceptionally helpful from the viewing tomhsnding over keys. Always made himself available for return visits to the flat and kept me informed throughout the process. Highly recommended...
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Comment on agent fees
Very reasonable for time they spent with me
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By: jack stabler
May 10, 2018
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Thank you so much for the Review Ellen, much apprecaited. I will see you on Friday! have a nice week ...

“ Competant professional and friendly... ”

May 08,2018
Minithumbup
By: 'Alistair Rose'
May 08,2018
0 people found
this helpful
A very professional and comprehensive level of support to me as a landlord and with helpful support to match prospective tenants. An asset to Julie Twist and a good representative for the property services they provide....
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Comment on agent fees
okay
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By: Jack stabler
May 08, 2018
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Thank you very much alistair, enjoy helping you find tenants for your properties. Kind regards jack Stabler ...

“ very friendly and professional... ”

May 07,2018
Minithumbup
By: 'stef'
May 07,2018
0 people found
this helpful
I am very happy with the service, quick responce and very helpful lady. Always trying to make sure she understands our needs and always replies to emails....
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Comment on agent fees
good
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By: Yvonne Cook
May 08, 2018
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Thank you so much for your lovely comments Stef, always happy to help my tenants with any questions or needs they may have ...

“ Excellent... ”

May 03,2018
Minithumbup
By: 'Sean & Katie'
May 03,2018
0 people found
this helpful
Excellent customer service very welcoming. Our agent Jack is very humbling well presented always with a smile and has been a joy to meet. We have been kept well updated throughout the process from the start to the beginning of our new chaper living in ...
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Comment on agent fees
All fees have been made clear from the start very happy
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By: Jack Stabelr
May 08, 2018
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Thank you for the lovely review, i hope your settling in well ...

“ Going beyond... ”

May 03,2018
Minithumbup
By: 'John Guest'
May 03,2018
0 people found
this helpful
First class service across the board from Julie Twist Properties, with special thanks to Helen Bowers and Carol Worthington for efficiently and effectively managing the day to day - the perfect choice for me as an overseas landlord....
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Comment on agent fees
Fees represent good value
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By: Carol
May 03, 2018
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Hi John That was very nice surprise, its our pleasure to look after you Carol ...

“ Kitchen Flooring 71 Ribston St Manchester... ”

May 03,2018
Minithumbup
By: 'Gregg'
May 03,2018
0 people found
this helpful
My experience, as a Landlord, with Julie Twist the past 3 years has been excellent. My latest experience has been with Margaret Proctor who arranged the very quick installation by Darren of a new laminate kitchen floor in my rental property in Hulme Manchester. The installation ...
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Comment on agent fees
Reasonable Fees for an excellent service
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By: Margaret Proctor
May 03, 2018
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Hello Gregg, Thank you for your positive feedback. And it's lovely to learn that you've had positive experience with Julie Twist. Many thanks again from Margaret & Darren ...

“ Extremely helpful... ”

May 03,2018
Minithumbup
By: 'Excellent Service Thank You Yvonne'
May 03,2018
0 people found
this helpful
I have used Julie Twist for many years and I have found them excellent and professional. Yvonne Cook is very good at her job, when I send her an e mail she gets back to me immediately. She is so helpful and professional, any issue ...
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Comment on agent fees
Good
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By: Yvonne Cook
May 07, 2018
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Thank you Jane for you lovely comments, also happy to help. ...

“ Excellent Experience, Fantastic Agent... ”

May 03,2018
Minithumbup
By: 'Christine'
May 03,2018
0 people found
this helpful
Just wanted to say thank you to Ani Kraja and his team for selling my property for a fantastic price, service was second to non. Giving my complicated circumstances Ani promised me that he would took after the property as it was his and true ...
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Comment on agent fees
Not cheap but the service I have been provided money can’t buy.
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“ Excellent... ”

May 01,2018
Minithumbup
By: 'Beth'
May 01,2018
0 people found
this helpful
Yvonne is the manager of my property. She is a highly professional person. She responds to my requests promptly and in a very positive way. Nothing is too much for her. She is exceptionally good and adds value to the agency.A real star....
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Comment on agent fees
Satisfactory
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By: Yvonne Cook
May 01, 2018
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Thank you for your lovely comments Beth, always happy to help ...

“ Very happy with the service... ”

Apr 30,2018
Minithumbup
By: 'Mike S'
Apr 30,2018
0 people found
this helpful
As the buyer of a property for which Julie Twists was the estate agent, Rebecca and Paul really helped progress any matter or query I had speedily and to a really good standard - I'm very happy with the service I got from Rebecca ...
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“ Thank you... ”

Apr 30,2018
Minithumbup
By: 'Cara'
Apr 30,2018
0 people found
this helpful
Hello I am very pleased with the service i received during my application process. Thanks for your patience as i was very busy at work during this process....
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Comment on agent fees
The extra fee i had to pay to uk tenant data wasn't mentioned during my viewing. Fees are high in my opinion
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By: Yvonne Cook
May 01, 2018
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Thank you for your comments Cara, I hope you enjoy your new home ...

“ Fantastic service, would definitely recommend... ”

Apr 29,2018
Minithumbup
By: 'Natalie large'
Apr 29,2018
0 people found
this helpful
I recently sold my flat with Julie Twist properties and from the point of advertising through to completion I experienced excellent service. I was kept fully informed at all stages and any queries were resolved quickly. Both Paul and Rebecca went above and beyond to ...
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Comment on agent fees
Good
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“ Very Helpful... ”

Apr 27,2018
Minithumbup
By: 'Sarah Barnhill'
Apr 27,2018
0 people found
this helpful
Margaret and her team are offering an excellent maintenance service. Most importantly Margaret communicates well with Landlords. I would recommend....
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Comment on agent fees
Moderate
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By: Margaret Proctor
Apr 27, 2018
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Hello Sarah, It was my pleasure, and thank you for your kind comments. If you require any further maintenance work, then please get in touch and I'll be more than happy to help. Much appreciated, thanks again Margaret . ...

“ A tenacious team who fully supported my difficult sale... ”

Apr 25,2018
Minithumbup
By: 'Ms Kay Twine'
Apr 25,2018
0 people found
this helpful
My sale was complicated by an exiting tenant who had somewhat damaged the property and then it was embroiled in the post Grenfell Tower cladding issues. This team was brought in post Andrew scoffings departure and were professional from the start. They led when was ...
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Comment on agent fees
Appropriate for the job and we'll earned
Was this helpful? Yes
By: Kelly Davenport
Apr 25, 2018
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Thank you for your comments they are really appreciated. This sale was a real team effort with yourself, the buyer, myself and Paul all working together to get the sale through. We wish you all the best for the future. ...

“ 1st time Renting a property... ”

Apr 24,2018
Minithumbup
By: 'Helen - Hale'
Apr 24,2018
0 people found
this helpful
Excellent advice and service from Julie and her team. They were very honest, helpful, courteous and could not do enough to help. What you see is what you get there is no smoke and mirrors. I would definitely use them again in fact a colleague ...
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Comment on agent fees
The fees were very fair. I did shop around and chose this company and I am so glad I did.
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“ Super Easy and helpfil... ”

Apr 17,2018
Minithumbup
By: 'Liz'
Apr 17,2018
0 people found
this helpful
I have recently rented a property through Julie Twist and I have to say the experience was refreshing. Really helpful and approachable staff. very easy online/email process to follow with paperwork. I would recommend anyone to rent a property through them....
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Comment on agent fees
Seemed fairly standard
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By: Yvonne Cook
Apr 18, 2018
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Thank you Liz for your lovely comments, always happy to help our tenants and give them a easy and enjoyable move in to there new home. ...

“ Exceptional service... ”

Apr 12,2018
Minithumbup
By: 'Joe S'
Apr 12,2018
1 people found
this helpful
I've recently purchased a flat through Julie Twist who were a breath of fresh air compared to other agents in the area. Excellent communication throughout the process and Sarah and Paul were a pleasure to deal with....
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“ Excellent service... ”

Apr 12,2018
Minithumbup
By: 'Anthony'
Apr 12,2018
0 people found
this helpful
I use Julie twist to rent out several apartments I own in the city centre. The service is always excellent....
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Comment on agent fees
The fees are very competitive and the service is second to none.
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“ Great Help in buying property... ”

Apr 11,2018
Minithumbup
By: 'Jones Cheng'
Apr 11,2018
0 people found
this helpful
We are overseas buyers from Hong Kong. Really thanks Sarah and Franc in helping us to view various properties during our searching process. It is very troublesome for an overseas buyer to have skype viewing or video taking, but they did it very well. Paul ...
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Comment on agent fees
Good
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“ New landlord experience... ”

Apr 11,2018
Minithumbup
By: 'Stephen Townsend'
Apr 11,2018
0 people found
this helpful
I recently moved the management of my flat over to Julie Twist having been unimpressed with the previous managing agent. So far I've been much more impressed. Helen, Carol and Filippo have all been very friendly, polite and quick to respond to queries and ...
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NAEA ARLA TDS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
79 9 172 28 70 1 87 1 20 5

Agent Fees

No fees set.
Last updated at 1:09 PM 04/10/2016 by Julie Twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan

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