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    Olivia Hanna
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    Paul Sutermire
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    Yvonne Cook
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    Huzaifah Bhamjee
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    Andrew Scoffins
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    Julie Twist
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    Andrew Leeds
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    Sarah
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    Filippo Bennardo
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    David Lockwood
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    Jack Stabler
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    Helen Bowers
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
 
Website not available Properties for sale
Properties for rent
Jan 18,2018
Minithumbup
David Lockwood
By: 'Ruth'
Jan 18,2018
0 people found
this helpful
Dave did a great job of fitting a new hob to the cooker, very professional and friendly, and completed the work quickly and efficiently....
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Jan 12,2018
Minithumbup
Darren Denton
Margaret Proctor
By: 'Martin'
Jan 12,2018
0 people found
this helpful
I reported a water leak in my toilet sink. A technician came the following day and changed a part of sink pipe. Fantastic job!...
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Comment on agent fees
I'm not fan of the tenancy renewal fees. But they are quite efficient a sending people for maintenance jobs.
Was this helpful? Yes
Jan 11,2018
Minithumbup
Paul Sutermire
Sarah Leach
By: 'property-investor'
Jan 11,2018
0 people found
this helpful
A top tier estate agency with a personal touch. pragmatic, helpful, proactive and excellent from start to finish. I have absolutely no hesitation in stating that you will not look back with Julie Twist properties and they'll progress your transaction all the way through ironing out any issues in the way....
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Was this helpful? Yes
Jan 10,2018
Minithumbup
Paul Sutermire
Sarah Leach
By: 'Corinne'
Jan 10,2018
0 people found
this helpful
As I do not live in the city I needed an agent to manage the entire process for me from start to finish and that is exactly what Sarah and Paul both did. I was kept constantly informed throughout....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 09,2018
Minithumbup
Helen Bowers
Sian Davenport
By: 'oscar'
Jan 09,2018
0 people found
this helpful
Julie Twist has been managing my property since 2013, and they have been always amazing and professional on their job. the system gave me the opportunity just to type two names, but all the team is included in my review. I would suggest this agency to everyone, and if they had operated in Leeds I would have confirmed them for my studios there as well....
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Comment on agent fees
They are great !!! Professional and honest !!!
Was this helpful? Yes
Jan 05,2018
Minithumbup
Yvonne Cook
Sian Davenport
By: 'Arran'
Jan 05,2018
0 people found
this helpful
Very good agency, easy to communicate with and help always at hand. Nothing seems to be an issue to theses guys. I'm moving out of Manchester or I would have certainly stayed with them!...
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Comment on agent fees
Fees weren’t the cheapest but worth paying for as nothing was too much hassle
Was this helpful? Yes
Jan 02,2018
Minithumbup
Helen Bowers
By: 'Stephen'
Jan 02,2018
0 people found
this helpful
Good and efficient service from Helen and the Julie Twist team. They have managed the flat we rent out with a minimum of fuss....
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Dec 27,2017
Minithumbup
Paul Sutermire
Sarah Leach
By: 'Nathan'
Dec 27,2017
0 people found
this helpful
I have been dealing with estate agents for over 20 years. I can honestly say Julie M Twist have been the most honest, fairest and hardest working. I have dealt with them for over 7 years in relation to property management and have also dealt with them in regards to sales - in both instances, NO COMPLAINTS AT ALL....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 23,2017
Minithumbup
Helen Bowers
Filippo Bennardo
By: 'wally burns'
Dec 23,2017
0 people found
this helpful
Previous tenants gave me 2 months notice I passed this onto Filippo who immediately put it on the market, within a month after being advised correctly what rent to charge they had signed me up a new tenant for 15 months and to top that all the rent was paid upfront and all I had was a 7day transition period gap from one tenant leaving to the new going in. 10 out of 10 for a seamless handover. A special mention also for Helen and Jack...
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Comment on agent fees
spot on. very happy
Was this helpful? Yes
Dec 22,2017
Minithumbup
Paul Sutemire
Rebecca Dick
By: 'Kelvin T'
Dec 22,2017
0 people found
this helpful
Rebecca was a great help initially with the particulars and Paul liaised with our buyer when the solicitors were making things rather complicated. Having worked in housebuilding I am aware of the problems that can arise and both your staff members were experienced, polite and sympathetic when necessary. Please pass my thanks on to them...
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Comment on agent fees
I was happy with the fee offered and it proved to be value for money
Was this helpful? Yes
Dec 19,2017
Minithumbup
Sarah Leach
Paul Sutermire
By: 'Gary'
Dec 19,2017
0 people found
this helpful
Have had a good relationship with this agent over a number of years. The sale went as planned and Julie Twist staff ensured it kept moving along with the respective solicitor and purchaser....
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Comment on agent fees
Value for money
Was this helpful? Yes
Dec 18,2017
Minithumbup
Paul Sutemire
By: 'Karen Pang'
Dec 18,2017
0 people found
this helpful
I extremely appreciated the professional but friendly service Sarah and Paul provided throughout the buying process of my son's first property. No matter how many questions you asked, they never refused to answer and explain to you. In actual fact, they replied to each and every call and email. They even kept you updated with the progress of the transaction without myself asking. Very Professional and Reliable. There is only one little thing that I would suggest which is about this r...
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By: Paul & Sarah
Jan 14, 2018
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Thank you again for taking the time to write such a lovely review, it is much appreciated Kind Regards Paul & Sarah ...
Dec 18,2017
Minithumbup
Carol Worthington
By: 'Aimilia'
Dec 18,2017
0 people found
this helpful
I am very pleased with Carol's assistance. Carol is very communicative and thorough with her work. Whenever I have an issue at the flat, I know that Carol will make sure to find a solution in the next few hours....
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Comment on agent fees
Carol wasn’t the agent when I first moved in but I am happy that she is now.
Was this helpful? Yes
Dec 16,2017
Minithumbup
Paul Sutermire
Sarah Leach
By: 'Chris B'
Dec 16,2017
0 people found
this helpful
Great service and actually interested in progress for both us (purchaser) and the vendor. Thanks to you both for an efficient and fast purchase....
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Comment on agent fees
All seemed fine
Was this helpful? Yes
By: Paul & Sarah
Jan 14, 2018
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Thanks Chris, your comments are much appreciated Paul & Sarah ...
Dec 13,2017
Minithumbup
Margaret Proctor
By: 'Grace'
Dec 13,2017
0 people found
this helpful
Margaret Proctor is an absolute gem, the spirit of Manchester. She's what has made the process of settling into the property so much easier. Margaret handles the fixing of the usual bits of a property that break down, all in a timely fashion, firm and fair. We had a problem with the heater in our bedroom (in winter no less!) and Margaret has been nothing but pleasant, professional and onto it. Thank you to Margaret and the maintenance team at Julie Twist!...
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Was this helpful? Yes
By: Margaret
Dec 13, 2017
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Hello Grace, Thank you so much for you kind comments and the chocolates, it's very much appreciated :) Margaret x ...
Dec 13,2017
Minithumbup
Paul Sutermire
Rebecca Dick
By: 'Natalie'
Dec 13,2017
0 people found
this helpful
Extremely helpful and always good at communicating what's going on which helps hugely in stressful situations. Always available and even offered to check emails on days off to help keep things moving. Always cheerful and made the process much easier to deal with...
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By: Paul & Becca
Jan 14, 2018
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Thanks again to you both for such a lovely review! All the best :-) Paul & Becca ...
Dec 13,2017
Minithumbup
Paul Sutemire
By: 'Mr M Patel'
Dec 13,2017
0 people found
this helpful
Paul Sutemire has been absolutely amazing during the entire lifecycle of my recent Manchester City Apartment purchase. He has been a absolute consummate Professional from start to finish. I cannot thank Paul enough for all his effort, help, attention to detail, diligence and ensuring any queries were so swiftly addressed and responded to. A true Professional who always went the extra mile to ensure customer satisfaction was at the heart of his function. It gives me great pleasure to be able to...
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Comment on agent fees
Great Agent, fees were very respectable for letting and the team actually worked with me. Letting Team were also great and extremely responsive, diligent and handled the letting with great professionalism and I am extremely pleased both Purchase and letting was handled by Julie Twist's Manchester Ancoats Pickfords Street MM2 building.
Was this helpful? Yes
By: Paul
Jan 14, 2018
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Hi Mr Patel Thanks again for taking the time to write such a great review, good luck with the rental Kind Regards Paul ...
Dec 12,2017
Minithumbup
Margaret Proctor
By: 'Gus'
Dec 12,2017
0 people found
this helpful
Margaret has been extremelly helpful in dealing wiht maintenance issues in my property, she made a very helpful recommendation on how to address the renovation of one of the rooms within an acceptable budget with very good output. Only one desired area that i woudl have wished is a bit of a more prompt updated in the renovation process. She did the work i ask wordefully and pretty fast just i did not know till a week later ;-)...
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By: Margaret
Dec 12, 2017
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Hello Gus, Thank you for taking the time to leave your feedback. It's very much appreciated. Wishing you a Happy Christmas & New Year. Many thanks again Margaret :) ...
Dec 07,2017
Minithumbup
Paul Sutemire
Rebecca Dick
By: 'Nathan F'
Dec 07,2017
0 people found
this helpful
I cannot articulate my gratitude for all Pauls hard work and Julie Twists time looking after myself and the appartment....
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By: Paul
Jan 14, 2018
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Hi Nathan Thanks for the nice review Many Thanks Paul ...
Nov 28,2017
Minithumbdown
Helen Bowers
Julie Twist
By: 'twb'
Nov 28,2017
2 people found
this helpful
always cheating to the customers, and try to confuse the customer about the charge fees. toilet was leak, they spent two months to fix it and no compensation. Deposit team is not kind, and try to find many excuse to charge you when you get your deposit back....
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Comment on agent fees
bad
Was this helpful? Yes
By: Stacie Wright
Nov 29, 2017
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We are sorry to see that you have left us a one star review. I am not sure why you felt we cheated you? You left the property 4 days after your tenancy end date and was deducted 4 days rent for this out of your deposit to cover the additional 4 days you lived in the property for. We understand that you had been in the property for 4 years and had items to remove but all tenants are notified 2 months in advance of there tenancy end date which provides you with enough time to arrange for all of yo ...
Nov 24,2017
Minithumbup
David Lockwood
Margaret Proctor
By: 'Lucy & Thom'
Nov 24,2017
0 people found
this helpful
We currently live in rented accommodation and our washing machine very recently stopped working! We contacted Margaret Proctor who was really understanding - from reporting the problem to having a new washing machine fitted took just 7 days! David Lockwood fitted our new washing machine and took the old one away. We were really impressed with the effort David went to in tidying up afterwards etc. He also discovered a leak underneath our sink which he fixed whilst he was here! Great experienc...
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Was this helpful? Yes
Nov 23,2017
Minithumbup
David Lockwood
Margaret Proctor
By: 'Emma'
Nov 23,2017
1 people found
this helpful
David Lockwood in the Julie Twist maintenance team is brilliant. He helped me fix the problems twice. David was kind, friendly, helpful. His quality of work is efficient and excellent. Margaret Proctor is also a very kind, friendly, patient and helpful person. She helped me arrange the maintenance issues solved so quickly and properly. Margaret gave the excellent advice and superb service. Thank you so much....
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Was this helpful? Yes
By: Margaret
Nov 23, 2017
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Hello Emma, You're more than welcome, thank you for your feedback and kind comments, it very much appreciated. Thank you again David & Margaret xx ...
Nov 22,2017
Minithumbup
Helen Bowers
By: 'Sue'
Nov 22,2017
0 people found
this helpful
I represent a Landlord served by Julie Twist Properties and I have found Helen Bowers extremely helpful, when dealing with the variety of issues that invariably arise in a portfolio of properties. Issues ranging from finding tenants, dealing with maintenance, re-mortgaging and Freeholders demands have all been dealt with promptly and efficiently and I would recommend her to anyone looking for help with these issues....
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Was this helpful? Yes
Nov 20,2017
Minithumbup
Filippo Bennardo
David Lockwood
By: 'Michael P'
Nov 20,2017
1 people found
this helpful
Filippo Bennardo, the Lettings Manager is truly fabulous. When I had to move out of Manchester I called many agents. I chose Julie Twist Properties because Fil was the most friendly, knowledeable and helpful person that I spoke with. It was an excellent decision. Fil has been phenomenal - always cheerful, helpful, giving excellent advice and superb service. He found me a perfect tenant, made all the arrangements and I am delighted with the outcome. David Lockwood in the Julie Twist maintenance ...
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Comment on agent fees
The fees are appropriate for the services offered
Was this helpful? Yes
Nov 16,2017
Minithumbup
Paul Sutermire
Rebecca Dick
By: 'L & T'
Nov 16,2017
0 people found
this helpful
Could not have been happier with the service provided during our recent sale - all questions were answered swiftly and professionally, and we were guided throughout the entire process, with Paul and Rebecca being worthy of special mention. Thanks!...
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Comment on agent fees
Good - they were the most expensive of the quotes we obtained, but we are still very happy with our choice
Was this helpful? Yes
By: Paul & Becca
Jan 14, 2018
View all comments (1)
Hi Lauren & Trevor Thank you both for the kind comments, it was a pleasure Thanks Paul & Becca ...
Nov 16,2017
Minithumbup
Helen Bowers
By: 'Maria D.'
Nov 16,2017
0 people found
this helpful
Helen's customer service skills are excellent! She is polite and friendly, and strives to answer all queries very promptly. Based on my experience, I would definitely recommend her!...
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Was this helpful? Yes
Nov 16,2017
Minithumbup
By: 'Maggie'
Nov 16,2017
1 people found
this helpful
Hi I own 2 houses in the sort-after Salford Quays, Manchester, and I live in the bit which was the first development at Salford Quays for over 20 years myself before it all became so trendy. I recently put one of my 3 bedroom townhouse on the Quays for sale and I would like to share my experience I have had with the Estate Agent Julie Twist to house owners in Manchester who are looking for estate agent to sell their house! If you want your house downgraded, with agents representatives who don&#...
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Comment on agent fees
no comments
Was this helpful? Yes
By: Kelly
Nov 17, 2017
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Hi Maggie, We are sorry to see your comment above. When we met on our market appraisal you promised us that you were going to change the kitchen, tidy the garden up and change the internal doors, We agreed to put the property on the market assuming that the work would be carried out, your property was already on the market with an online agent" for £315,000 therefore we agreed to market it at the same price. Soon after you asked us to increase the price by £20,000 as you were going to p ...
Nov 09,2017
Minithumbup
Paul Sutemire
By: 'Katie'
Nov 09,2017
1 people found
this helpful
Amazing service through out the process. Paul was so great - always proactive and keeping things moving. He helped out with every question or query I had .. And as a first time buyer there was quite a few!! I couldn't have been more please with Julie Twist from a buyers perspective - from the first viewing all the way through to completion!...
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Was this helpful? Yes
By: Paul
Jan 14, 2018
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Hi Katie Thanks so much for the lovely review, it was a pleasure to work with you Thanks Paul ...
Nov 06,2017
Minithumbdown
By: 'disappointed'
Nov 06,2017
3 people found
this helpful
I have had a few dealings with poor maintenance agencies but Julie Twist has got to be the worst one I have ever dealt with. I moved in 3 months ago and requested some relatively small (but inconvenient) things be fixed around the flat. It has been months and the agency don't even bother to call back despite emails and answerphone messages every week. It is now mid winter and my heating still doesn't work/freezer door can't be opened without a lever due to no handle. For the premi...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Stacie Wright
Nov 09, 2017
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Hi sorry my number is 0161 827 9613 ...
Nov 03,2017
Minithumbup
Paul Sutemire
By: 'C Doyle'
Nov 03,2017
1 people found
this helpful
The sale of my property took quite a long time but Mr Sutemire pursued matters relentlessly to a successful conclusion....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Paul
Jan 14, 2018
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Hi Ciaran, It was a pleasure Kind Regards Paul ...

NAEA ARLA TDS




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Last updated at 1:09 PM 04/10/2016 by Julie Twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan
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