Julie Twist Properties
4.6/5, 592 reviews
92% recommended
98% sales valuation accuracy
93% sales fee satisfaction
82% lettings valuation accuracy
83% lettings fee satisfaction
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Julie Twist the City Centre Property Specialist

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 93% £85,000 £502,000
Lettings 82% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
107 11 212 30 89 1 111 1 25 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Shout out to Helen who has been helpful and l......”

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Jan 24,2020
Minithumbup
By: 'Flavia Brllini'
Jan 24,2020
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Shout out to Helen who has been helpful and lovely throughout the whole renting process. Highly recommended Agency. After 5 years renting in the UK this is the first time everything goes smoothly! Flavia...
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“Our experience was excellent. Our property w......”

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Jan 23,2020
Minithumbup
Paul
By: 'Margaret Stephenson'
Jan 23,2020
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Our experience was excellent. Our property was well marketed, well received by potential buyers and the staff showing people round were knowledgeable and helpful. Our property was sold within the estimated timeline predicted by Julie Twist and the sale itself handed smoothly and efficiently We ...
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By: Paul
Jan 27, 2020
Hi Margaret & Roger,

Thank you so much for the review, all of us at the sales team really appreciate it and as always its been great working with you again

Many thanks
Sales Team @ JT

“Excellent service. First time as a landlord a......”

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Jan 21,2020
Minithumbup
By: 'Jenny Antrobus'
Jan 21,2020
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Excellent service. First time as a landlord and they've made it very easy. They were recommended to us and we would definitely recommend to others....
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“1st time buying made simple - would recommend...”

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Jan 16,2020
Minithumbup
Paul
Sarah Leach
By: 'Paul Flanagan'
Jan 16,2020
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We were first time buyers and reviewed 3 or 4 apartments with Julie Twist and 6 or 7 with other agents. We ended up buying the first one we saw through Julie Twist, and they were by far the best agent to show us around (both the way they ...
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By: Paul
Jan 17, 2020
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Hi Paul, Thank you for the kind comments, its is much appreciated. Wishing you and Louise all the best in your new home. Kind Regards Sales Team @ Julie Twist ...

“Just a thank you note and Professional recommendations....”

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Jan 14,2020
Minithumbup
By: 'Mohamed HISHAM ELFIKI. Petroleum Geophysicist. Oil'
Jan 14,2020
1 people found
this helpful
Just a thank you note : I would like very much to say thank you to Phill and Sian at Deansgate office . Simon the Contractor , Margaret and Carla at Maintenance Deansgate office . Kelly and Yvonne at Sovereign Point , Salford Quays office . Special thank you to Ms. ...
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“Excellent help received from Yvonne Cook...”

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Jan 10,2020
Minithumbup
By: 'Dan Taylor'
Jan 10,2020
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I am a tenant living at St Lawrence Quay. Yvonne Cook was incredibly helpful for me, when on a Thursday morning on my way to work I had the embarrassment and misfortune of dropping my keys down a drain between my flat and my car. ...
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By: Yvonne Cook
Jan 13, 2020
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Thank you for your lovely comments Dan, always happy to help ...

“Great experience...”

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Jan 10,2020
Minithumbup
By: 'Rida Shahzad'
Jan 10,2020
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The agency is very well with keeping communication with the tenants throughout the process and also very accommodating to the needs of the tenants. Personal experience is wonderful with the Manchester team at Julie Twist. Shall recommend to everyone....
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“I have recently rented a property .Highly eff......”

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Dec 12,2019
Minithumbup
By: 'Bev Nixon'
Dec 12,2019
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I have recently rented a property .Highly effective and speedy service from staff at Julie Twist. Very impressed with the communication level and the systems in place to keep the process as simple as possible. The staff helped to make this a stress free transaction. ...
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“Julie Twist - 1st class service...”

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Dec 02,2019
Minithumbup
By: 'Eifion Watkins'
Dec 02,2019
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Put property on sale at 4 o'clock on Wednesday, and it sold subject to contract by 2 o'cllock on Thursday. Julie Twust Properties oversaw everything until completion, liaising with solicitors every step of the way....
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By: Paul
Jan 21, 2020
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Hi Eifion Thanks again for the lovely comments. Sales team @ Julie Twist ...

“Excellent service & very professional through......”

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Dec 01,2019
Minithumbup
By: 'George Atkinson'
Dec 01,2019
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Excellent service & very professional throughout. Kept me well informed with updates regarding the transaction process. I would highly recommend & look forward to dealing with the Julie Twist team again in the future, and especially Paul who was our main contact....
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By: Paul
Jan 21, 2020
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Hi George, Thanks for the lovely comments. It was a pleasure All the best Sales Team @ Julie Twist ...

“Excellent service, most recently from Helen B......”

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Nov 25,2019
Minithumbup
By: 'Chris B'
Nov 25,2019
0 people found
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Excellent service, most recently from Helen Bowers, but the entire team can't be faulted. Attentive and professional - thanks very much!...
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“Have found me tenants for 6 years now for bot......”

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Nov 20,2019
Minithumbup
By: 'Simon Nicholls'
Nov 20,2019
0 people found
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Have found me tenants for 6 years now for both my city centre properties- always efficient, helpful, excellent communications and more importantly have kept my void periods to an absolute minimum with quality tenants....
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“Excellent Service...”

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Nov 10,2019
Minithumbup
Paul
Rebecca
By: 'chrissie Brooks'
Nov 10,2019
0 people found
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Julie Twist was recommended to us by a few people, I now know we they have a great reputation. What a team! Rebecca and Sarah were excellent, they kept us really well informed of what was going on by phone and by email. Paul in ...
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“Well deserved 5 Stars for Julie Twist! I really can't praise ......”

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Nov 08,2019
Minithumbup
Sarah Leach
Paul
By: 'Kevin Smith'
Nov 08,2019
0 people found
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Well deserved 5 Stars for Julie Twist! I really can't praise the staff at Julie Twist highly enough. Their service was always personal, professional and proactive throughout – every call answered, every message quickly replied to and every question resolved in a consistent, thoughtful, efficient and timely ...
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“I WOULD LIKE TO SAY MANY THANKS AND I REALLY ......”

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Nov 07,2019
Minithumbup
By: 'NOOR ALBELDAWE'
Nov 07,2019
0 people found
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I WOULD LIKE TO SAY MANY THANKS AND I REALLY APPRECIATE YOUR HARD WORK WITH ME. SUPERSTAR Yvonne Cook & Kelly Davenport BOTH OF THEM WERE SUCH A NICE CUSTOMER SERVICES AND EXCELLENT WORK I BEEN WORKING WITH THEM FOR THE PAST 12 YEARS THANKS...
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“Extremely helpful throughout the sale process......”

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Nov 05,2019
Minithumbup
Paul
By: 'Ian P Brookes'
Nov 05,2019
0 people found
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Extremely helpful throughout the sale process. Communication brilliant kept me in touch with the sale throughout. Would use Julie Twist again...
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“Very good...”

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Oct 25,2019
Minithumbup
By: 'Mark'
Oct 25,2019
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Yvonne, Kelly and Fil are always prompt and clear with their communication and have consistently provided an excellent service. Many thanks indeed....
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By: Yvonne Cook
Oct 28, 2019
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Thank you Mark for your lovely comments, also glad to hear we are doing a good job ...

“We have been renting our apartment for over 3......”

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Oct 24,2019
Minithumbup
By: 'Alexis Mitchel'
Oct 24,2019
0 people found
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We have been renting our apartment for over 3 years. Earlier this year, the apartment above us had a major water leak. We were away at the time. When we returned we found the whole ceiling of our bathroom badly stained with brown water marks. Several ...
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By: Margaret
Oct 24, 2019
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Hello Alexis, than you for taking the time to leave such a lovely review , for myself Yvonne and Simon. Much appreciated, Many thanks again Margaret ...

“Excellent customer service and very polite al......”

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Oct 23,2019
Minithumbup
By: 'Elaine toa'
Oct 23,2019
0 people found
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Excellent customer service and very polite all the way. Even after completion, they responded to all our queries. I highly recommended Julie & Twist!...
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“NOT PROFESSIONAL AT ALL When you receive the......”

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Oct 23,2019
Minithumbdown
By: 'Ahmed'
Oct 23,2019
0 people found
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NOT PROFESSIONAL AT ALL When you receive the property you should meet someone from the state agency at the property to give you the keys and show you the flat and take pictures of any damages . That didn't happen instead they told me to go ...
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By: Stacie wright
Oct 24, 2019
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Hi Ahmed Firstly, we would like to apologise should you feel that you have not received the level of service that we wish to provide. We would like to answer the points that you have raised on this review individually 1. When moving into a property, all of our tenants meet a member of the team to run through the move in with at the office. When you collect keys, you are provided a detailed inventory with pictures and are advised to review this and return to the office within 3 wor ...

“Really impressed!...”

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Oct 22,2019
Minithumbup
Paul
Sarah Leach
By: 'Elaine Ibbotson'
Oct 22,2019
0 people found
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Estate agents often get a lot of criticism but the team at Julie Twist were fantastic from start to finish when dealing with my sale, Special thanks to Paul and Sarah who dealt with all queries promptly and kept me informed on how things were ...
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By: Paul
Oct 23, 2019
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Hi Elaine, Thank you for the lovely review, it is much appreciated and good luck with your move. All the best Paul & Sarah. ...

“Efficient and effective moving in process...”

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Oct 11,2019
Minithumbup
By: 'Neil Washington'
Oct 11,2019
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The experience was efficient and effective. Many thanks to Yvonne who responded to all our enquiries and made the moving in process straight forward....
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By: Yvonne Cook
Oct 23, 2019
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Thank you so much for your lovely comments, Neil. I am glad you have had a stress free move to your new home and hope you enjoy living in the property ...

“Julie Twist offers exceptional and fast servi......”

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Oct 05,2019
Minithumbup
Paul
Sarah Leach
By: 'Howrey'
Oct 05,2019
0 people found
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Julie Twist offers exceptional and fast service to its customers. I want to the thank them for their professionalism and their help in making the property transaction smooth and successful. Throughout the transaction they kept tracking the process and made sure that all sides were ...
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“We have recently moved into our new flat. The......”

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Sep 18,2019
Minithumbup
By: 'pooria miladi'
Sep 18,2019
0 people found
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We have recently moved into our new flat. The process went smoothly and the staff at the Julie Twist were all nice and helpful, especially Helen!...
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“I rang Julie Twist on Friday and spoke to Fil......”

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Sep 16,2019
Minithumbup
Filippo
Sian
By: 'Denise Apsley'
Sep 16,2019
0 people found
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I rang Julie Twist on Friday and spoke to Fil who came out the next day to assess our property and took photos. On Sunday I received an email saying the property was live online. By Monday there were a number of viewing organised and ...
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“Without doubt the most helpful, friendly and ......”

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Sep 16,2019
Minithumbup
By: 'Bridget Sissons'
Sep 16,2019
0 people found
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Without doubt the most helpful, friendly and professional estate agents I've had the pleasure of using. If I could give more stars I would! Special thanks to Sian and Kelly!...
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“Just had panel heaters fitted in my apartment......”

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Sep 10,2019
Minithumbup
By: 'Steve lewis'
Sep 10,2019
0 people found
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Just had panel heaters fitted in my apartment and I'm delighted with the efficiency and quality of the install. Thank you to Margaret and the team....
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By: Margaret
Sep 10, 2019
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Hi Steve, It was our pleasure and thank you for taking the time to leave such a lovely review, Kind Regards Margaret & Simon. ...

“Very efficient and professional and very easy......”

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Aug 14,2019
Minithumbup
By: 'alan lee'
Aug 14,2019
0 people found
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Very efficient and professional and very easy to communicate with. Yvonne and her team have handled my property for a number of years now and I’ve been very happy with the service. Thank you...
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“Julie Twist made our first proper move smooth......”

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Aug 10,2019
Minithumbup
By: 'Jess Peach'
Aug 10,2019
0 people found
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Julie Twist made our first proper move smooth and easy, with quick communication and helpful, friendly staff including Yvonne Cook and Sian Davenport....
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“All the letting staff at Julie twist properti......”

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Aug 08,2019
Minithumbup
By: 'Steve lewis'
Aug 08,2019
0 people found
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All the letting staff at Julie twist properties have been very professional, friendly and dedicated to finding the right tenant for my apartment. The whole process was smooth and effortless. Thank you ....
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Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 3:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan

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