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  • Helen Bowers
    Helen Bowers
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
 
Website not available Properties for sale
Properties for rent
Nov 16,2017
Minithumbup
Paul Sutermire
Rebecca Dick
By: 'L & T'
Nov 16,2017
0 people found
this helpful
Could not have been happier with the service provided during our recent sale - all questions were answered swiftly and professionally, and we were guided throughout the entire process, with Paul and Rebecca being worthy of special mention. Thanks!...
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Comment on agent fees
Good - they were the most expensive of the quotes we obtained, but we are still very happy with our choice
Was this helpful? Yes
Nov 16,2017
Minithumbup
Helen Bowers
By: 'Maria D.'
Nov 16,2017
0 people found
this helpful
Helen's customer service skills are excellent! She is polite and friendly, and strives to answer all queries very promptly. Based on my experience, I would definitely recommend her!...
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Was this helpful? Yes
Nov 16,2017
Minithumbup
By: 'Maggie'
Nov 16,2017
0 people found
this helpful
Hi I own 2 houses in the sort-after Salford Quays, Manchester, and I live in the bit which was the first development at Salford Quays for over 20 years myself before it all became so trendy. I recently put one of my 3 bedroom townhouse on the Quays for sale and I would like to share my experience I have had with the Estate Agent Julie Twist to house owners in Manchester who are looking for estate agent to sell their house! If you want your house downgraded, with agents representatives who don&#...
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Comment on agent fees
no comments
Was this helpful? Yes
By: Kelly
Nov 17, 2017
View all comments (1)
Hi Maggie, We are sorry to see your comment above. When we met on our market appraisal you promised us that you were going to change the kitchen, tidy the garden up and change the internal doors, We agreed to put the property on the market assuming that the work would be carried out, your property was already on the market with an online agent" for £315,000 therefore we agreed to market it at the same price. Soon after you asked us to increase the price by £20,000 as you were going to p ...
Nov 09,2017
Minithumbup
Paul Sutemire
By: 'Katie'
Nov 09,2017
1 people found
this helpful
Amazing service through out the process. Paul was so great - always proactive and keeping things moving. He helped out with every question or query I had .. And as a first time buyer there was quite a few!! I couldn't have been more please with Julie Twist from a buyers perspective - from the first viewing all the way through to completion!...
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Was this helpful? Yes
Nov 06,2017
Minithumbdown
By: 'disappointed'
Nov 06,2017
1 people found
this helpful
I have had a few dealings with poor maintenance agencies but Julie Twist has got to be the worst one I have ever dealt with. I moved in 3 months ago and requested some relatively small (but inconvenient) things be fixed around the flat. It has been months and the agency don't even bother to call back despite emails and answerphone messages every week. It is now mid winter and my heating still doesn't work/freezer door can't be opened without a lever due to no handle. For the premi...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Stacie Wright
Nov 09, 2017
View all comments (2)
Hi sorry my number is 0161 827 9613 ...
Nov 03,2017
Minithumbup
Paul Sutemire
By: 'C Doyle'
Nov 03,2017
1 people found
this helpful
The sale of my property took quite a long time but Mr Sutemire pursued matters relentlessly to a successful conclusion....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Nov 01,2017
Minithumbup
jack stabler
By: 'M Orchant'
Nov 01,2017
0 people found
this helpful
I have dealt with this office for many years and have always found the agents wonderful and helpful. Very professional, experienced and always get things done in a timely fashion. Jack and Carol in this office are great, and can always be relied upon,to get the job done!! Thanks:)...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Stabler
Nov 01, 2017
View all comments (1)
Thank you very much marilyn, its a pleasure helping you rent your properties and deal with you! Regards Jack ...
Nov 01,2017
Minithumbup
Sian Davenport
Paul Sutermire
By: 'Mark'
Nov 01,2017
0 people found
this helpful
The teams at both Deansgate and Salford Quays have been professional, diligent and courteous throughout the stages of purchasing my property, from handling my initial enquiry, viewings and surrounding exchange and completion. Sian has been extremely helpful in helping to prepare the property for letting and I feel most reassured to have started our working relationship. Continued thanks to all....
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Was this helpful? Yes
Nov 01,2017
Minithumbup
Margaret Proctor
Yvonne Cook
By: 'Seb Jackson, Landlord'
Nov 01,2017
0 people found
this helpful
I have always found Julie Twist very responsive and efficient. Both in terms of finding tenants and responding to maintenance issues...
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Was this helpful? Yes
Oct 30,2017
Minithumbup
By: 'Richard Dale'
Oct 30,2017
1 people found
this helpful
I recently purchased a flat in Manchester city centre, and I found all the Julie Twist staff that I dealt with to be friendly and helpful. The purchase took longer than I was hoping for, but I believe that was a problem with the vendor and their solicitors - it was outside the control of the estate agent....
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Was this helpful? Yes
By: Paul
Nov 01, 2017
View all comments (1)
Hi Richard, Many thanks for your comments, I glad we managed to get it pushed through in the end. All the best, Paul ...
Oct 29,2017
Minithumbdown
By: 'Isobel Greenlees'
Oct 29,2017
2 people found
this helpful
I rented with Julie Twist for two years and a half and would NOT recommend them to anyone. Perhaps you will be treated well if you are buying a house or a landlord but I'm confident you will not if you are renting. Here are a small sample of the problems we experienced which are primarily due to appalling communication and customer service. Just to confirm, we were paying £995 for our luxury flat in the city centre every month and I always paid my rent on time for the whole of that tw...
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Was this helpful? Yes
By: Stacie Wright
Nov 09, 2017
View all comments (1)
Dear Isobel Greenlees.From what I can see your experience was not reflective of our brand. I am really sorry for that. We are always hard at work to make sure the team delivers and every customer has a positive experience. We will take your feedback into account as we work toward improving the way we do business.Clearly this time around you felt this was was not the case. Thank you for providing honest feedback. Knowing where we are missing the mark helps us tackle our weaknesses as we striv ...
Oct 25,2017
Minithumbup
Sian Davenport
Helen Bowers
By: 'Adil Mohammed'
Oct 25,2017
0 people found
this helpful
Sian And Helen customer service skills are very impressive, they are very polite and address all enquiries as quick as possible with efficiency....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 12,2017
Minithumbup
sadira
By: 'David G'
Oct 12,2017
0 people found
this helpful
We have just concluded our 3rd letting of a modern City centre apartment in Great Northern Towers with Julie Twist agency and can only applaud their excellent service, response to clients and commercial knowledge of the letting market . The service is 1st class and we would strongly recommend their appointment for other landlords. I am a Chartered Surveyor so am aware of the many regulatory and competitive pressures on letting agents, well done team Julie Twist ....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Oct 09,2017
Minithumbup
David Lockwood
By: 'Claire Gainford'
Oct 09,2017
1 people found
this helpful
We recently bought an investment flat through Julie Twist & as it needed a complete refurbishment & I was managing it remotely from London whilst pregnant, they offered their in-house service. I have renovated many properties, but have never had such an easy experience with a builder! Dave Lockwood was absolutely fantastic from start to finish - 100% reliable & meticulous to detail. His work has been neat, clean & ordered throughout & I am thrilled with how the property now l...
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Comment on agent fees
All fees were discussed before the work commenced.
Was this helpful? Yes
Oct 06,2017
Minithumbup
David Lockwood
By: 'Client'
Oct 06,2017
0 people found
this helpful
David was excellent at his job and he fixed all the issues very quickly. He checked all the things he was asked and found the best solution....
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Was this helpful? Yes
Oct 06,2017
Minithumbup
By: 'Lee'
Oct 06,2017
0 people found
this helpful
Marvellous customer service and great friendly agency. The best I dealt with. So professional! I would definitely recommend them to anyone And everyone as they have been so helpful and the best I have dealt in my life! Thank you Julie twist and thank you for the staff members SIAN DAVENPORT & HELEN BOWERS!!! Thank you Once again...
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Comment on agent fees
Perfect and they are so so fair with all. They definitely worth whatever agent fees they need because they will give you the best services.
Was this helpful? Yes
Sep 18,2017
Minithumbdown
Amy Moggeridge
Andrew Scoffins
By: 'Reema'
Sep 18,2017
2 people found
this helpful
In the beginning we thought that Julie Twist were doing a great job but once deposits and fees were paid there was zero communication. I was moving in at a later date to my flatmate and trying to get the keys took a lot of effort on my part. The moving out process was even worse; trying to get our deposit back was terrible. They accused us of taking property that didn't belong to us however we were lucky and had a comprehensive inventory list beforehand and could prove that we hadn't. They then ...
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Was this helpful? Yes
Sep 17,2017
Minithumbup
Paul Sutemire
Rebecca Dick
By: 'monique'
Sep 17,2017
1 people found
this helpful
I can't recommend them enough! Firstly, they gave a higher valuation than the other estate agents I spoke to and they managed to find 8 buyers within one week (of which seven offered above asking). Once a buyer was in place, Paul kept me frequently updated with the progress of the sale. As it was my first time selling a property, he very patiently answered my many questions and provided reassurance when necessary. Since my solicitor was not very attentive, Paul was often the only reason the s...
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Comment on agent fees
Whilst the fees were slightly higher than some of the other agents I considered, it was well worth the extra cost.
Was this helpful? Yes
By: Paul & Rebecca
Sep 19, 2017
View all comments (1)
Hi Monique, Thank you so much for the kind review and lovely comments. It is much appreciated. Kind Regards Paul & Rebecca ...
Sep 16,2017
Minithumbup
Paul Sutemire
By: 'Lauren'
Sep 16,2017
1 people found
this helpful
Very helpful throughout process of purchasing a property. Always quick to respond to emails and phone calls. Chased up outstanding information without being prompted....
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Comment on agent fees
Did not experience fees as a buyer not seller
Was this helpful? Yes
By: Paul
Sep 19, 2017
View all comments (1)
Hi Lauren Thanks again for the kind review. It was a pleasure working with you Kind Regards Paul ...
Sep 15,2017
Minithumbup
Helen Bowers
By: 'client'
Sep 15,2017
0 people found
this helpful
Helen Bowers is very efficient and most helpful at all times. She replies promptly to emails and follows up quickly on any queries that arise...
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Comment on agent fees
good
Was this helpful? Yes
By: Helen
Sep 15, 2017
View all comments (1)
Thanks for the review! It would be much appreciated if you could advise which property this relates to as it's always nice to know which Landlords have written the review. Thank you! Helen Bowers. ...
Sep 11,2017
Minithumbup
Paul Sutemire
By: 'Declan Faulkner'
Sep 11,2017
0 people found
this helpful
Really like to thank Paul and all at Julie Twist for pushing the sale of my property through. I was kept up to date at all times promptly and efficiently....
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Comment on agent fees
very competitive.
Was this helpful? Yes
By: Paul
Sep 19, 2017
View all comments (1)
Hi Declan Thanks for your comments it was a pleasure to get your sale through Sales Team @ Julie Twist ...
Sep 07,2017
Minithumbup
Helen Bowers
By: 'Anna'
Sep 07,2017
0 people found
this helpful
Moved in to a rented property, process mostly easy but we were told a move in date that was changed with two days notice causing significant amounts of hassle. Had some difficulty getting things asked for from the landlord, but overall they are helpful and quick with communication...
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Was this helpful? Yes
By: Helen
Sep 15, 2017
View all comments (1)
Hi Anna, we appreciate your honest feedback & always happy to assist you! Regards, Helen Bowers. ...
Sep 06,2017
Minithumbup
Paul Sutemire
By: 'Gillian'
Sep 06,2017
1 people found
this helpful
Polite and helpful. Even when he was not available another member of the team helped or passed on messages. Whole process took a little longer than expected because first sale fell through. The team was quick to find another buyer....
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Comment on agent fees
High but because we live so far away we wanted an Estate Angent who would sort everything with out hassle.
Was this helpful? Yes
By: Paul
Sep 19, 2017
View all comments (1)
Hi Gillian, Thanks for the lovely comments, that is much appreciated Kind Regards Paul ...
Sep 04,2017
Minithumbup
Rebecca Dick
By: 'Ed'
Sep 04,2017
0 people found
this helpful
Rebecca followed up promptly to all emails and Phone calls, and advised on the way to the a the best deal, and it produced a much better result than I expected....
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Comment on agent fees
It's the market rate, and they closed a great deal, so I'm happy
Was this helpful? Yes
Sep 02,2017
Minithumbup
Paul Sutemire
By: 'Selina'
Sep 02,2017
1 people found
this helpful
Paul was incredibly helpful throughout the process, following up promptly on any requests for information or assistance in progressing any matters with the sellers or solicitors. Provided very good support throughout....
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Comment on agent fees
Fees were fair.
Was this helpful? Yes
By: Paul
Sep 19, 2017
View all comments (1)
Thanks for the lovely review Selina, it is much appreciated :-) ...
Sep 01,2017
Minithumbup
Paul Sutermire
By: 'Saford seller'
Sep 01,2017
0 people found
this helpful
Paul was outstanding. Paul kept us informed at every stage of the sale of our property. When issues arose between the conveyancing solicitors he was most helpful in moving things along. He was curteous, always responsive, understanding and helped us enormously in the sale of our flat....
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Comment on agent fees
We were happy with the agent fees as we do not think we would not have got as good a price without his expertise and contacts.
Was this helpful? Yes
By: Paul
Sep 19, 2017
View all comments (1)
Thank you for your kind words Karl, it was a pleasure to help with the sale. All the best Paul ...
Aug 31,2017
Minithumbup
Paul Sutemire
By: 'Incom'
Aug 31,2017
0 people found
this helpful
Paul was very competent in dealing with the sales process and always exhibited good communication skills, professional approach, with a very reassuring nature....
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Comment on agent fees
Competitive
Was this helpful? Yes
Aug 31,2017
Minithumbup
Paul Sutemire
By: 'JB'
Aug 31,2017
0 people found
this helpful
Paul was very attentive throughout our purchase and was always willing to do what he could to keep things moving to everyone's satisfaction....
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Was this helpful? Yes
Aug 29,2017
Minithumbup
Margaret Proctor
Alan
By: 'Sallie'
Aug 29,2017
0 people found
this helpful
Margaret and Alan the maintenance man are always friendly, quick and reliable should we ever need any maintenance work doing at the flat. Thanks...
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Was this helpful? Yes
Aug 21,2017
Minithumbdown
Julie Twist
By: 'Nomeimporta'
Aug 21,2017
2 people found
this helpful
Is unacceptable that from the deposit they take you money for things that the previous tenants did; that they don't give any notice that your are going to have visits; that for the references you have to pay and they don't fix the broken things. We are paying too much rent for the house that is old and with broken things. The agent Sandira Williams is not able to answer your mails or calls except when it's about money....
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Was this helpful? Yes
By: stacie wright
Sep 30, 2017
View all comments (1)
I am sorry to see that you felt the need to leave a 1 star review, I can assure you that we do not take money from a deposit that a previous tenant had done. When you moved in to the property you were given a detailed inventory and the opportunity to make any comments. If you felt there was damage to anything at the time of move in then these would have been noted and you would have not been charged. At the start of your tenancy you would have been informed when inspections were to be carrie ...

NAEA ARLA TDS




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Last updated at 1:09 PM 04/10/2016 by Julie Twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist
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