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    Olivia Hanna
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    Paul Sutermire
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    Yvonne Cook
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    Huzaifah Bhamjee
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    Andrew Scoffins
  • Ani Kraja
    Ani Kraja
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    Julie Twist
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    Paul Sutemire
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    Sarah Leach
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    Andrew Leeds
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    Rebecca Dick
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    Sarah
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    Filippo Bennardo
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    David Lockwood
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    Jack Stabler
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    Amy Moggeridge
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    Ani Kraja
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    Martin Adams
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  • Helen Bowers
    Helen Bowers
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Jul 20,2017
Minithumbup
Margaret Proctor
By:
Jul 20,2017
0 people found
this helpful
Margaret and the maintenance crew are amazing. Anything that needs fixing or looked at always gets done really efficiently and I am always aware of what is going on. Thanks....
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Comment on agent fees
With the efficiency of Margaret and the maintenance team, I feel the money goes somewhere good.
Was this helpful? Yes
By: Margaret
Jul 20, 2017
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Thank you for taking the time to leave your feedback and kind comments, It' very much appreciated. Thanks again Margaret :) ...
Jul 19,2017
Minithumbup
Paul Sutermire
Sarah Leach
By:
Jul 19,2017
0 people found
this helpful
I have bought and sold property with this estate agents 3 times now and can honestly say their expertise/ professionalism/ and willingness to go above and beyond to assist with the sale or purchase is second to none. I would always use them in my property sales, and cannot rate them too highly. Every member of the Julie Twist team has been a pleasure to liaise with. I wish all businesses had this level of excellent customer service!...
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Was this helpful? Yes
Jul 19,2017
Minithumbup
Helen Bowers
By:
Jul 19,2017
0 people found
this helpful
I have dealt with Helen over the past six months and found her to be most helpful and efficient. She is very thorough in all she does...
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes
Jul 16,2017
Minithumbup
By:
Jul 16,2017
0 people found
this helpful
I am very satisfied with staff at Julie Twist Deansgate especially Helen Bowers and Helen Cooke. they are always ready to help with any queries that arise in as professional manner. M Hickey...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 12,2017
Minithumbup
Paul Sutemire
By:
Jul 12,2017
0 people found
this helpful
Brilliant the whole process - and it took a long time! Always kept me updated and was happy to answer any questions....
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Was this helpful? Yes
Jul 10,2017
Minithumbup
By:
Jul 10,2017
0 people found
this helpful
I have bought a flat from Julie Twist thanks to Sarah and now they are managing the property thanks to Helen. I have always had prompt replies to any emails and have found them a very professional organisation. I would recommend them to anyone looking for property to buy or rent in Manchester and would also recommend them to manage any property. Christine A H Reid...
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Comment on agent fees
Did not check other company fees but they seemed reasonable to me
Was this helpful? Yes
Jul 06,2017
Minithumbup
jack stabler
Carol Worthington
By:
Jul 06,2017
0 people found
this helpful
Having bought a unit in Salford Quays last year through Julie Twist and recently refurbished and relet through them, I cant speak highly enough of Jack, Carol (and Helen Bowers in Property mgt). Some specifics below, but in summary I will not consider using anyone else for future buy to lets. (1) Advise from Jack (and predecessors H and Andrew) on searching for good units to buy, then specifications and price points was extremely helpful in planning the refurbishment. (2) Marketing and commu...
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Comment on agent fees
Market rate
Was this helpful? Yes
By: Jack Stabler
Jul 06, 2017
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Thank you very much Adrian, it was a pleasure dealing with you and helping you find a tenant, i am looking forward to helping you with future investment properties, do not hesitate to contact me if you need anything. Kind Regards Jack Stabler ...
Jul 05,2017
Minithumbup
Paul Sutemire
Sarah Leach
By:
Jul 05,2017
0 people found
this helpful
I was very impressed with the standard of service provided. They constantly kept me informed and were alway available when required. Made the process a lot easier for me....
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Comment on agent fees
The fees were more than I wanted to pay.
Was this helpful? Yes
Jul 05,2017
Minithumbup
Yvonne Cook
Helen Bowers
By:
Jul 05,2017
0 people found
this helpful
Dealt with this firm for 5 years, never once had a problem. I find them trustworthy and reliable which cannot be said for a lot of other agents in MCR. Helen and all the staff are always extremely helpful....
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Comment on agent fees
Agent fees and inline with the industry standard if not less.
Was this helpful? Yes
By: Helen
Jul 06, 2017
View all comments (1)
Thanks for your comments Nathan! Glad to hear you are happy with the service :) ...
Jul 05,2017
Minithumbup
Filippo Bennardo
Sandira Williams
By:
Jul 05,2017
1 people found
this helpful
Thanks Filippo for helping us with this apartment .q Sandira, thanks for your support in our moving to new house...
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By: Sandira
Jul 06, 2017
View all comments (1)
Thank you very much for such a positive review. Please if you need any further assistance during your tenure, do not hesitate to contact me. ...
Jul 02,2017
Minithumbdown
By:
Jul 02,2017
0 people found
this helpful
We were looking for a flat to rent in Salford quays. After viewing a potential property twice and being very keen to make an offer left the agent with a couple of basic queries for clarification. Not only were these not answered but no further contact was ever attempted by Kelly. Luckily we now live happily in the quays after finding an agent who actually wanted our business. I feel bad for any landlord who uses Julie twist as there is not attempt whatsoever to get then a tenant into their prope...
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Comment on agent fees
Bad.
Was this helpful? Yes
Jun 29,2017
Minithumbup
Carol Worthington
jack stabler
By:
Jun 29,2017
0 people found
this helpful
Both Carol and Jack have been nothing short of wonderful to deal with. As someone who is incredibly pedantic and demanding, they've been both responsive and attentive, and made what I anticipated to be a rather stressful move, really quite easy and pleasurable....
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Comment on agent fees
Having never rented before I have no ground for context.
Was this helpful? Yes
By: Carol
Jun 29, 2017
View all comments (1)
Thank you Neil, you was a pleasure to deal with, you know where we are if you need anything, take care Carol ...
Jun 28,2017
Minithumbup
Julie Twist
By:
Jun 28,2017
0 people found
this helpful
Excellent all round prompt reliable polite service providing fast effeciant rental of our 1 bed flat in Manchester would thoroughly recommend this agency!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 28,2017
Minithumbdown
By:
Jun 28,2017
0 people found
this helpful
The only time I received prompt service over the 2 years renting with Julie Twist were the 2 times just before I paid for the yearly rent. They do not seem to care for customer after-care once the money has been handed over. Maintenance issues which are not deemed emergencies were never dealt with swiftly. It took 9 months to replace a warped store room door which couldnt be closed. And another month to get it painted. It has been at least 2 months and my cooker hood has yet to be fixed. I have...
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Comment on agent fees
Bad. Repeated incidents of atrociously slow responses.
Was this helpful? Yes
By: Not recommended
Jun 29, 2017
View all comments (2)
You should be apologising not for how I feel but your failure to treat a paying customer fairly. Your reply is supercilious and looks very much like a pre-crafted template. If you truly cared about corporate standards and my predicament, it would be impossible for not even a single staff member to know who has had to wait 9 months for a door to be replaced. Unless this sort of unfortunate occurrences are quite commonplace with Julie Twist. It is even more unthinkable that you find it so ...
Jun 26,2017
Minithumbup
Helen Bowers
By:
Jun 26,2017
0 people found
this helpful
Helen is a quick responcing property manager, I like her dealing with customers. She explain everything we need as customers....
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By: Helen
Jun 26, 2017
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Thanks for the feedback Sajwa! ...
Jun 23,2017
Minithumbup
Jack Stabler
Sandira Williams
By:
Jun 23,2017
0 people found
this helpful
We've just rented with Julie Twist and both Jack and Sandira were great at helping sort us out. As it's our first proper flat, me and my housemate had hundreds of questions between us at every stage and both members of the team were extremely patient, pleasant and helpful on every email and phonecall we threw at them!...
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Was this helpful? Yes
By: jack stabler
Jul 11, 2017
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Thank you very much for the kind words Libby, i hope you enjoy your new apartment and you have settled in well. Kind Regards Jack Stabler ...
Jun 22,2017
Minithumbup
Filippo Bennardo
By:
Jun 22,2017
0 people found
this helpful
Always found the company to be professional and pleasant to deal with. They were on the ball to find a new tenant and kept the void period to a minimum. It is great to have them acting for me....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 22,2017
Minithumbup
Paul Sutemire
By:
Jun 22,2017
1 people found
this helpful
Paul has been really helpful for over a year. Prompt on sending updates and responding back to queries. He's been liaising between the client & development side really well with any issues or enquiries between the two parties....
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Was this helpful? Yes
Jun 21,2017
Minithumbup
jack stabler
Carol Worthington
By:
Jun 21,2017
0 people found
this helpful
Jack (Letting Agent) was very professional and organised, always ensured we had enough notice for viewings and was very polite. Carol was also great, very professional and polite....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Carol
Jun 22, 2017
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Hi Guys, Thanks you for leaving your apartment just as you found it, all the best in Bristol and Berlin, kind regards Carol ...
Jun 21,2017
Minithumbup
Carol Worthington
By:
Jun 21,2017
0 people found
this helpful
Carol was great to deal with and gave sound impartial advice, which was appreciated. I have used JJT since 2007 and over the years have found them to charge competitive rates, they have provided all of my tenants....
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Was this helpful? Yes
By: Carol
Jun 22, 2017
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Hi Gavin, thank you very much, I am glad you are please with the outcome, kind regards Carol ...
Jun 20,2017
Minithumbup
Paul Sutemire
By:
Jun 20,2017
0 people found
this helpful
Paul was quick to respond to emails, and arranged viewings for me quickly and promptly, understanding my need for these to be on an evening or at a weekend. On the day of completion Paul stayed until past 6 so that I could pick up my keys, being aware that I had to move out of my current property and into my new property on that day, which was a great help at such a stressful time....
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Comment on agent fees
N/a
Was this helpful? Yes
Jun 15,2017
Minithumbup
Helen Bowers
By:
Jun 15,2017
0 people found
this helpful
Very helpful, prompt reply to queries, willing to be accommodating to reasonable requests overall a very positive and professional experience....
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Comment on agent fees
Seem to be inline with industry norms.
Was this helpful? Yes
Jun 13,2017
Minithumbup
Filippo Bennardo
Sandira Williams
By:
Jun 13,2017
0 people found
this helpful
perfect and easy to get the key. nice service. nice experience to first time rent a flat in the UK....
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Was this helpful? Yes
Jun 08,2017
Minithumbup
Helen Bowers
Filippo Bennardo
By:
Jun 08,2017
0 people found
this helpful
Having just used Julie Twist for the first time to let a property I have to stay I am very impressed with this company, it's staff and their service. The property was let within a matter of days of being put on the portals with Julie Twist and the setup and check in have been performed professionally and the whole process has gone very smoothly. I would recommend Julie Twist to any investor with property to let in Manchester City Centre or Salford Quays....
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Comment on agent fees
I was able to negotiate a good rate with impacting on service level.
Was this helpful? Yes
By: Filippo Bennardo
Jun 08, 2017
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Hi Steve, thank you for your positive feedback. It's been a pleasure working with you and we look forward in providing you with our valued service for any future investment. Many thanks, Fil & Helen ...
Jun 01,2017
Minithumbup
By:
Jun 01,2017
0 people found
this helpful
Efficient, personal and all around excellent service. Julie Twist made the process of letting my property easy from start to finish and I am pleased with the rental price achieved....
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Comment on agent fees
reasonable.
Was this helpful? Yes
May 31,2017
Minithumbup
Paul Sutermire
By:
May 31,2017
1 people found
this helpful
Julie Twist / Paul have been really helpful during the sale of my apartment - really going the extra mile to try and speed things along and cover off issues . I would recommend them fully...
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Comment on agent fees
Fees are not as competitive as they could be - but I did get over and above the service I expected so more than happy on balance
Was this helpful? Yes
By: Paul
Jun 01, 2017
View all comments (1)
Thanks for the feedback Carole! 3rd time lucky in the end! :) ...
May 31,2017
Minithumbup
Margaret Proctor
Yvonne
By:
May 31,2017
1 people found
this helpful
Margaret provides the constant support and assistance required by landlords such as us who work full time and invest in property in the hope of retiring at a reasonable age....
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Comment on agent fees
Good - we receive a discount as we have instructed Julie Twist to manage four properties.
Was this helpful? Yes
By: Margaret Proctor
May 31, 2017
View all comments (1)
Good Afternoon Eifion, Thank you very much for taking the time to leave your kind comments. Much appreciated, Margaret & Yvonne ...
May 24,2017
Minithumbdown
By:
May 24,2017
0 people found
this helpful
I used the agent to let a flat on Salford Quays. The first problem arose when the tenants contacted me threatening to withhold rent as they had been waiting for a shower repair. I was overseas, but sorted out a plumber to attend the following day. From that date, I dealt with all problems rather than using the agent. However, a further problem arose involving the flat above mine. I gave full information to Julie Twist, but they said they were unaware that I was a landlady. Unbelievably inc...
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Comment on agent fees
Nothing to compare, but I was paying for a full service; I took over management due to poor responsiveness.
Was this helpful? Yes
May 24,2017
Minithumbup
Helen Bowers
By:
May 24,2017
0 people found
this helpful
Helen is a super-star. She answers my emails sometimes before I've even sent them. I only wish I could do the same :) Thank you!!...
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Comment on agent fees
It's the first time that I have leased a property, so I'm no expert on agent's fees. That said, they seemed to be reasonable to me so I just went with them.
Was this helpful? Yes
May 18,2017
Minithumbup
By:
May 18,2017
0 people found
this helpful
Having rented via the company for quite some time, I have dealt with several of the management and staff and found all of them to be very professional and helpful. The service offered is at a serious professional level throughout, which is quite re-assuring when entering into contracts....
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Comment on agent fees
Fair.
Was this helpful? Yes

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Last updated at 1:09 PM 04/10/2016 by Julie Twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist
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