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    Paul Sutermire
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  • Helen Bowers
    Helen Bowers
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Sep 18,2017
Minithumbdown
Amy Moggeridge
Andrew Scoffins
By: 'Reema'
Sep 18,2017
0 people found
this helpful
In the beginning we thought that Julie Twist were doing a great job but once deposits and fees were paid there was zero communication. I was moving in at a later date to my flatmate and trying to get the keys took a lot of effort on my part. The moving out process was even worse; trying to get our deposit back was terrible. They accused us of taking property that didn't belong to us however we were lucky and had a comprehensive inventory list beforehand and could prove that we hadn't. They then ...
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Was this helpful? Yes
Sep 17,2017
Minithumbup
Paul Sutemire
Rebecca Dick
By: 'monique'
Sep 17,2017
1 people found
this helpful
I can't recommend them enough! Firstly, they gave a higher valuation than the other estate agents I spoke to and they managed to find 8 buyers within one week (of which seven offered above asking). Once a buyer was in place, Paul kept me frequently updated with the progress of the sale. As it was my first time selling a property, he very patiently answered my many questions and provided reassurance when necessary. Since my solicitor was not very attentive, Paul was often the only reason the s...
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Comment on agent fees
Whilst the fees were slightly higher than some of the other agents I considered, it was well worth the extra cost.
Was this helpful? Yes
By: Paul & Rebecca
Sep 19, 2017
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Hi Monique, Thank you so much for the kind review and lovely comments. It is much appreciated. Kind Regards Paul & Rebecca ...
Sep 16,2017
Minithumbup
Paul Sutemire
By: 'Lauren'
Sep 16,2017
1 people found
this helpful
Very helpful throughout process of purchasing a property. Always quick to respond to emails and phone calls. Chased up outstanding information without being prompted....
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Comment on agent fees
Did not experience fees as a buyer not seller
Was this helpful? Yes
By: Paul
Sep 19, 2017
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Hi Lauren Thanks again for the kind review. It was a pleasure working with you Kind Regards Paul ...
Sep 15,2017
Minithumbup
Helen Bowers
By: 'client'
Sep 15,2017
0 people found
this helpful
Helen Bowers is very efficient and most helpful at all times. She replies promptly to emails and follows up quickly on any queries that arise...
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Comment on agent fees
good
Was this helpful? Yes
By: Helen
Sep 15, 2017
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Thanks for the review! It would be much appreciated if you could advise which property this relates to as it's always nice to know which Landlords have written the review. Thank you! Helen Bowers. ...
Sep 11,2017
Minithumbup
Paul Sutemire
By: 'Declan Faulkner'
Sep 11,2017
0 people found
this helpful
Really like to thank Paul and all at Julie Twist for pushing the sale of my property through. I was kept up to date at all times promptly and efficiently....
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Comment on agent fees
very competitive.
Was this helpful? Yes
By: Paul
Sep 19, 2017
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Hi Declan Thanks for your comments it was a pleasure to get your sale through Sales Team @ Julie Twist ...
Sep 08,2017
Minithumbup
Filippo Bennardo
By: 'Kyrstie'
Sep 08,2017
0 people found
this helpful
Fil is brilliant. He kept me informed at all stages of letting the properly and the agents let me know whenever they were showing the property. Julie Twist communicate well with their landlords and I've been really impressed with the service I've received from them so far....
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Comment on agent fees
The fees are similar to other agents. They may be higher than one or two of the other Estate Agents but I feel they are worth the extra for the level of service you receive and the feeling of comfort you get knowing they are dealing with your business.
Was this helpful? Yes
By: Filippo Bennardo
Sep 20, 2017
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Thank you for the positive feedback Kyrstie. Always here to help. Many thanks, Fil ...
Sep 07,2017
Minithumbup
Helen Bowers
By: 'Anna'
Sep 07,2017
0 people found
this helpful
Moved in to a rented property, process mostly easy but we were told a move in date that was changed with two days notice causing significant amounts of hassle. Had some difficulty getting things asked for from the landlord, but overall they are helpful and quick with communication...
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Was this helpful? Yes
By: Helen
Sep 15, 2017
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Hi Anna, we appreciate your honest feedback & always happy to assist you! Regards, Helen Bowers. ...
Sep 06,2017
Minithumbup
Paul Sutemire
By: 'Gillian'
Sep 06,2017
1 people found
this helpful
Polite and helpful. Even when he was not available another member of the team helped or passed on messages. Whole process took a little longer than expected because first sale fell through. The team was quick to find another buyer....
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Comment on agent fees
High but because we live so far away we wanted an Estate Angent who would sort everything with out hassle.
Was this helpful? Yes
By: Paul
Sep 19, 2017
View all comments (1)
Hi Gillian, Thanks for the lovely comments, that is much appreciated Kind Regards Paul ...
Sep 04,2017
Minithumbup
Rebecca Dick
By: 'Ed'
Sep 04,2017
0 people found
this helpful
Rebecca followed up promptly to all emails and Phone calls, and advised on the way to the a the best deal, and it produced a much better result than I expected....
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Comment on agent fees
It's the market rate, and they closed a great deal, so I'm happy
Was this helpful? Yes
Sep 02,2017
Minithumbup
Paul Sutemire
By: 'Selina'
Sep 02,2017
1 people found
this helpful
Paul was incredibly helpful throughout the process, following up promptly on any requests for information or assistance in progressing any matters with the sellers or solicitors. Provided very good support throughout....
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Comment on agent fees
Fees were fair.
Was this helpful? Yes
By: Paul
Sep 19, 2017
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Thanks for the lovely review Selina, it is much appreciated :-) ...
Sep 01,2017
Minithumbup
Paul Sutermire
By: 'Saford seller'
Sep 01,2017
0 people found
this helpful
Paul was outstanding. Paul kept us informed at every stage of the sale of our property. When issues arose between the conveyancing solicitors he was most helpful in moving things along. He was curteous, always responsive, understanding and helped us enormously in the sale of our flat....
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Comment on agent fees
We were happy with the agent fees as we do not think we would not have got as good a price without his expertise and contacts.
Was this helpful? Yes
By: Paul
Sep 19, 2017
View all comments (1)
Thank you for your kind words Karl, it was a pleasure to help with the sale. All the best Paul ...
Aug 31,2017
Minithumbup
Paul Sutemire
By: 'Incom'
Aug 31,2017
0 people found
this helpful
Paul was very competent in dealing with the sales process and always exhibited good communication skills, professional approach, with a very reassuring nature....
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Comment on agent fees
Competitive
Was this helpful? Yes
Aug 31,2017
Minithumbup
Paul Sutemire
By: 'JB'
Aug 31,2017
0 people found
this helpful
Paul was very attentive throughout our purchase and was always willing to do what he could to keep things moving to everyone's satisfaction....
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Was this helpful? Yes
Aug 29,2017
Minithumbup
Margaret Proctor
Alan
By: 'Sallie'
Aug 29,2017
0 people found
this helpful
Margaret and Alan the maintenance man are always friendly, quick and reliable should we ever need any maintenance work doing at the flat. Thanks...
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Was this helpful? Yes
Aug 23,2017
Minithumbup
Sian Davenport
Helen Bowers
By: 'Karolina'
Aug 23,2017
0 people found
this helpful
I must admit I was pretty impressed by the services provided by this agency. Regardless of the fact that there has been a slight delay in completing the paper work, still both Sian and Helen were very friendly, always helpful and responsive. My requests for information have never been left unanswered and everything that have been done was very transparent. Comparing to other agencies I have dealt with here in UK, I was very surprised by the professionalism of the Julie Twist staff. Of course the...
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Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
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Thank you for the lovely review Karolina! It has been a pleasure dealing with you throughout the move in process & hope you continue to enjoy your experience with us. Kind Regards, Helen Bowers. ...
Aug 21,2017
Minithumbdown
Julie Twist
By: 'Nomeimporta'
Aug 21,2017
1 people found
this helpful
Is unacceptable that from the deposit they take you money for things that the previous tenants did; that they don't give any notice that your are going to have visits; that for the references you have to pay and they don't fix the broken things. We are paying too much rent for the house that is old and with broken things. The agent Sandira Williams is not able to answer your mails or calls except when it's about money....
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Was this helpful? Yes
Aug 19,2017
Minithumbup
Paul Sutemire
Rebecca Dick
By: 'S Peacock'
Aug 19,2017
0 people found
this helpful
Based on a Purchase in 2017, JT appear to be marketing amongst the tidier and well-maintained properties. Paul proactively chased our conveyancing solicitor (whom appeared to be the weakest link in terms of expediency). There are a few JT branches in/around Manchester which proved convenient. There was no slack in JT's processes and the ball was always returned to a third-party's court. The negotiation with the vendor of our property appeared to be sensitively handled in view of the challeng...
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Was this helpful? Yes
By: Paul & Rebecca
Sep 19, 2017
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Thanks again for your comments Stephen and all the best :-) Paul & Rebecca ...
Aug 17,2017
Minithumbup
By: 'Liz'
Aug 17,2017
0 people found
this helpful
Julie Twist have been fabulous - I've been dealing mainly with Helen and she always responds promptly (which is something I've found doesn't happen with other agencies!!) and she's been extremely helpful. Everyone we've dealt with has been polite and eager to help us. My only complaint would be that the outside company they use for the upload of your supporting documents are terrible. Everything was spelt wrong and the form was poorly written which didn't fill us with confidence! Luckily Julie T...
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Comment on agent fees
The fees have been pretty expensive - but no more expensive than any other agency I've dealt with thus far. So pretty average really.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Margaret Proctor
By: 'M. Yau'
Aug 15,2017
0 people found
this helpful
Margaret was very efficient and helpful throughout in following up a maintenance issue for me. She was prompt and efficient in replying all my emails and kept me updated at all times. I am very happy with her service. I think she is one of the best...
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Comment on agent fees
The fees on tenancy renewal are a bit high. Should be lower for longstanding clients.
Was this helpful? Yes
Aug 14,2017
Minithumbup
David Lockwood
By: 'Salina'
Aug 14,2017
0 people found
this helpful
Dave has completely transformed our apartment. He is really accommodating and he always tried his very best to help and make sure we are happy throughout the process. It was a long and complicated project but he persevered and continued to show his professionalism during the project. The end result is amazing. We have a complete transformation and we are really happy to be living in it! We are really grateful to have met Dave and are very pleased with his work and his dedication. I don't ...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 12,2017
Minithumbup
David Lockwood
Darren Denton
By: 'Joanne'
Aug 12,2017
0 people found
this helpful
David and Darren arrived early, but called first to see if it was ok. They were very efficient, knowledgeable and very friendly. The contact from Margaret in the office was really good. Everything she said would happen did happen. Thank you!!...
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Was this helpful? Yes
Aug 11,2017
Minithumbup
Carol Worthington
By: 'Stephen'
Aug 11,2017
0 people found
this helpful
The whole experience has been excellent from Jack and Sian on the initial rental side through to Carol at the moving in stage....
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Comment on agent fees
Fee's are always a contentious issue. They are in my view too high in general
Was this helpful? Yes
By: Carol
Sep 05, 2017
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Thank you very much for taking the time to leave a lovely review ...
Aug 10,2017
Minithumbup
Carol Worthington
By: 'Vinay'
Aug 10,2017
0 people found
this helpful
I rented a flat in Salford Quays from Julie Twist and found them to be excellent. Jack has a nice attitude and is clearly bright and articulate. He had a good understanding of the rental process and was familiar with the features of the property viewed. Carol did an exceptional job in getting the paperwork sorted and resolved all issues promptly....
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Was this helpful? Yes
By: Carol
Aug 10, 2017
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Thank you very much, its just a shame we have some repairs on the apt but they are nearly all done and you have been great about it, fingers crossed nothing else decides to not work! ...
Aug 09,2017
Minithumbup
Sian Davenport
Helen Bowers
By: 'Daniel'
Aug 09,2017
0 people found
this helpful
Excellent service and very helpful to someone who recently moved to England. Would definitely use again. Thank you very much!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thanks Daniel! Hope you continue to enjoy your stay in Manchester. Kind Regards, Helen Bowers ...
Aug 08,2017
Minithumbup
Filippo Bennardo
Sian Davenport
By: 'Nicholas'
Aug 08,2017
0 people found
this helpful
The service I've received has been excellent. All the work carried out was on time and ran smoothly, also found me a Tennant with no fuss.very happy would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2017
Minithumbup
Helen Bowers
Andrew Scoffins
By: 'Mike'
Aug 08,2017
0 people found
this helpful
Helen, Andrew and team provide an excellent service in managing my property. I ha e used the agency for many years....
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Was this helpful? Yes
Aug 08,2017
Minithumbdown
By: 'Hala'
Aug 08,2017
1 people found
this helpful
Worst service I've ever had as a landlord! There is a communication problem between staff members! I give keys to one staff member and then get an email from different one saying we dont have keys to ur property! One person in this office was too rude in her communication with me! They once before lost a key and lost pictures of the property so had to put it on market with one picture of the building!! Don't think I'll ever deal with JT again....
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Comment on agent fees
Bad for the service they are giving
Was this helpful? Yes
Aug 05,2017
Minithumbup
By: 'xiaoting'
Aug 05,2017
0 people found
this helpful
Best service ever! We would especially thank Sarah Leach, who is super efficient, responsible and kind. She helped us a lot to communicate with the developer and solicitor. She helped to make the purchase go very smoothly. She always respond me within one hour, which not many people can do. Want to give her a ten star, but there is only five star, xxx...
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Comment on agent fees
good
Was this helpful? Yes
Aug 04,2017
Minithumbup
Helen Bowers
By: 'Adrian'
Aug 04,2017
0 people found
this helpful
Helen was very helpful and efficient. As we live in Thailand Helen kept us updated regularly on email and our new tenants moved in this week....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thanks for the review Adrian! It's nice to hear your happy with our services after all these years. Kind Regards, Helen Bowers ...
Aug 03,2017
Minithumbup
Sian Davenport
By: 'Ruth'
Aug 03,2017
0 people found
this helpful
Sian at Julie Twist was incredibly helpful in supporting me through my application. I highly recommend their service to anyone looking to move....
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Comment on agent fees
The fees are very high however worth it for the great property
Was this helpful? Yes
By: Sian Davenport
Aug 04, 2017
View all comments (1)
Thanks for your kind words Ruth. I understand the two star rating was a mistake! But it has been a pleasure to help you with your property search. Best of luck in your new home. Sian ...

NAEA ARLA TDS




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Last updated at 1:09 PM 04/10/2016 by Julie Twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist
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