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Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Feb 23,2017
Minithumbdown
By:
Feb 23,2017
0 people found
this helpful
Never again. These people refuse to return calls, offer apologies or meet their basic service requirements. My tenant has paid their rent upfront to Julie Twist yet they cannot release the money on time every month (always one week delay - even though money is sat in their account!) and also wrongly charged my initial fee (yet to receive refund over 2 months later)...always down to system error. Very unhelpful and highly incompetant at their jobs. Cowboys trying to do real estate...
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Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Friendly, efficient service. Problems with the Tenantdata website were resolved quickly by Andrew and his team. Would recommend Julie Twist for properties in Salford Quays....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Andrew Scoffins
Feb 17, 2017
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Thank you we hope that you will be very happy in the apartment ...
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Paul and Rebecca provided excellent customer service. They were friendly and helpful from first booking the viewing until the final stages. Both were very prompt replying to emails and returning calls. Thank you for all of your help....
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Comment on agent fees
NA
Was this helpful? Yes
Feb 06,2017
Minithumbup
By:
Feb 06,2017
1 people found
this helpful
I found Rebecca and Paul extremely friendly and professional. I would recommend Julie Twist Estate Agency to anyone looking to purchase a property....
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Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
Brian Henry replaced my cooker very quickly, which I am very grateful for. He also double locked my door, which I asked him to do. Thanks mate!...
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Jan 27,2017
Minithumbdown
By:
Jan 27,2017
0 people found
this helpful
I've used Julie twist a few times now and the service they provide is second to none. I'd never use another estate agent in Manchester to sell my property. Thank you so much for you're help and effort you constantly put in Thanks richard...
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Jan 22,2017
Minithumbdown
By:
Jan 22,2017
0 people found
this helpful
Since AUGUST last year we have sent Julie Twist several emails about some damp that is in the bathroom and the toilet of the flat we are renting from them. This has been reported to maintenance and the property manager with absolutely zero response from any of them. Since late December 2016, we have been in their Deansgate office 4 times: - First time: shop was supposed to close at 16:30, we went there at 15:45 and the person there was already shutting the door. Since all their PCs and lig...
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Comment on agent fees
We pay too much for the service they provide. Never again with Julie Twist.
Was this helpful? Yes
By: Katerine Santo
Jan 27, 2017
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Hi Martin, No, this matter hasn't been resolved. I'm giving your maintenance team a bit of time to forward me the email that apparently they had sent back in December. Nothing arrived in December, nothing has arrived now. Apart from that, if your first reply to this issue really was in December and we had reported it in June 2016 at the latest, that's still not a very good service, is it. So thank you for this very polite message, but we're still exactly in the same situation we were in wh ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
this helpful
The whole sale went pretty smoothly from start to finish, it was very straightforward, I was always able to get hold of someone when I needed to which was the main thing...
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Jan 20,2017
Minithumbup
By:
Jan 20,2017
1 people found
this helpful
Excellent work done by David and co, he is an asset to the company friendly and proffessional. He went above and beyond to sort out a leak that spread from our shower. Little did we know it had spread underneath to our floor boards. He's completed a great job in our flat....
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Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
this helpful
I have just completed my purchase and the respond was always prompt. I know nothing about the purchasing process and the agent has guided me throughout the process, the team made it painless and easy....
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Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
Julie Twist Properties sold our apartment within days. There was no pressure to use them as our agent. The staff, especially Rebecca was informative and professional. Smooth transaction. Many thanks....
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Comment on agent fees
Average fees
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
I am a landlord for a property in Central Manchester and have used Julie Twist for quite some time now to manage my property on my behalf. I have always had a good service from them however there is no greater time to assess how good they are until there is a difficult issue to contend with. With regret, I had an issue of this sort to deal with a few months ago. I was unfortunate enough to have issues which impacted my apartment (part of a larger block), caused as result of issues with leaking ...
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By: Margaret Proctor
Jan 09, 2017
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Martin and I are very grateful that you have taken the time to write a review for both of us, and for your positive feedback and lovely comments. Very much appreciated. Many thanks again Margaret ...
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Amy was fantastic throughout the whole process of viewing and moving in to my rental property. She is extremely friendly and helpful far beyond what I would expect, and genuinely cares about tenants and giving great service. I would look to use Julie Twist in the future because of the rapport built with Amy and I know that the service given by her is top notch....
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By: Amy Moggeridge
Feb 06, 2017
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Thank you very much for your kind words Kevin, Hope you are enjoying your property. ...
Dec 10,2016
Minithumbup
By:
Dec 10,2016
1 people found
this helpful
We have been very pleased with the service provided by Julie Twist. They are both a professional and ethical agent, something which is rare in Manchester! The service is a good personal service as well, which makes you feel like your sale matters to them and you're not just another customer. The entire team was friendly, professional and helpful, and we know for a fact that we would certainly not have received a better service from another agent in Manchester. We would definitely recommend Julie...
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Comment on agent fees
JT matched the fees that another (cheaper) agent had quoted us so we were happy with the cost.
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
My wife and I were looking for an apartment to rent whilst undertaking a long term contract in the Greater Manchester area. Having contacted a number of city centre estate/letting agents with a specific wish list and without having a great deal of success, we walked into Julie Twist Properties in Salford Quays one Saturday morning and met the delightful Amy & Olivia. My wife detailed our wish list and with a smile Amy asked us to return two hours later for a viewing which she had arranged in...
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By: Amy Moggeridge
Feb 06, 2017
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Hi Gareth, Thank you very much for your kind words. It was so lovely meeting you and Alexis and I hope you are enjoying the property. ...
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
After looking for a property for many months we were finally able to move into one in early December 2016. Amy and Jack from the Quays branch were both first class from day one. Jack was was our appointed agent and dealt with everything in a professional and prompt manner. Jack has gone out of his way to ensure our move ran smoothly, including making phone calls and responding to emails in his personal time. I cannot fault his attitude and application and would highly recommend Jack as an esta...
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Comment on agent fees
In line or slightly less than current market prices.
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By: Jack stabler
Dec 05, 2016
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Thank you for your review if you need anything please don't hesitate to contact me, have a good day ...
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
David came when needed to replace two smoke alarms, he was very prompt, professional and friendly. The job was done in no time and Dave explained exactly what was being done and why. Thank you very much....
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Dec 04,2016
Minithumbup
By:
Dec 04,2016
0 people found
this helpful
We purchased a new apartment in Salford Quays with the assistance of Kelly & Paul. They kept us apprised of the status of the building work from start to finish over a 20-month period of time, helping to facilitate a smooth & rapid completion process. We were so happy with Julie Twist's service levels during the property purchase process that we decided to appoint them as our letting agent too. As expats, we needed an agent whom we could trust to look after our best interests & our p...
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
I am extremely pleased with the service we've received wig Julie Twist properties. I have had constant replies and everyone I have spoken to/dealt with has been more than helpful. Sian Davenport has responded so fast to all my emails and queries within the hour. Franc who showed us the property is the nicest and helpful property consultant I have ever met. He went above and beyond his role, He is a real credit to your company! Will definitely recommend and use Julie Twist properties in the futur...
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Comment on agent fees
Great service and advise, great support throughout the decision process especially with help from Franc Grishaj!
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By: Sian
Dec 13, 2016
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thank you for your kind words. It's been a pleasure for me and Franc helping you find your perfect rental apartment! I wish you all the best in your new home! ...
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
I met Rebecca Dick when she came to do the valuation of our flat and was very impressed with her professional and friendly approach. Once our offer was accepted, Paul Sutermire took over the sale process. We were kept informed of the progress, took our phone calls and always do what he said he will do. Thank you so much to the sales team at Julie Twist, Deansgate for all your hard work!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 30,2016
Minithumbdown
By:
Nov 30,2016
0 people found
this helpful
We were relatively happy with Julie Twist Properties until we moved in; that is when communicating with them has become harder and harder. Let's start with the positive notes. The main positive aspect of renting a property with Julie Twist was that they allowed us to take the property off the market immediately after viewing it, rather than collecting several offers (we've found this often means that you have to offer more than the advertising price). We were also happy that they open on Sunday...
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Comment on agent fees
Fees are in line with the market as far as we can tell
Was this helpful? Yes
By: Martin Adams
Dec 01, 2016
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Hi Anna, Thank you for your review we take on board all feedback positive or negative and anything in between! I have checked all of our correspondence on your file and can see that all the maintenance issues your reported to us were dealt with promptly the only delay was the landlords approval which is always required. With regards to the energy supplier all properties start with one supplier it is then up to the occupant of the property to decide whether to stay with that supplier or move to a ...
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
When I started renting with Julie Twist I was instantly impressed with Amy's professionalism as an agent. On initially viewing the property I now rent, she was courteous and ensured she made our presence known to the prior tenants, via the intercom as well as at the apartment door; a courtesy that had been shockingly absent from a previous letting company I've had! She painstakingly went through the inventory with me and it was very thorough and reassuring. In regards to maintenance issues, Oliv...
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Comment on agent fees
There are contract renewal fees (£100) if extending a lease, which I'm not sure are usual but with the agents I deal with it's worth it.
Was this helpful? Yes
By: Amy Moggeridge
Feb 06, 2017
View all comments (1)
Thank you very much for your kind words, hope you are enjoying your property and if you need anything you know where we are. Kind Regards ...
Nov 27,2016
Minithumbup
By:
Nov 27,2016
1 people found
this helpful
Professional, Helpful & Efficient Service. It was a fairly smooth process even though we had a few issues, along the way. Paul dealt with them without any fuss and was always polite. A Good Experience. Highly recommended...
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Comment on agent fees
A Fair Price For Agent's Fees
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By: Paul
Dec 05, 2016
View all comments (1)
Thank you so much for the lovely review. Much appreciated and lovely to work with you :-) ...
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Wall heater replacement. Dave was really friendly, on time and very communicative. He waited patiently for me when I was a little late on letting him into my apartment. He also offered professional advice on some draft issues I was having in my bathroom and went the extra mile to submit a report to the maintenance department. Great guy....
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Comment on agent fees
Part of maintenance contract.
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Margaret is quite possibly the finest individual on the face of the planet. One day no hot water, next sorted!!...
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Since first moving in we have had a few minor issues with our property, however, Margret has been very punctual and helpful at getting maintenance issues sorted....
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Nov 10,2016
Minithumbdown
By:
Nov 10,2016
0 people found
this helpful
The service is average to low. When we arrived at the flat for the first time it was dirty and we didn't have a second fob (it took them more than a month to replace it). The landlord was sent a letter from an authority over some undue payments on the flat and the agency said, it was ok. But it is clear this could affect our permanency in the flat. The agency has a 24 hour maintenance service (which mainly means that they will answer a call 24/7) but it doesn't solve the issues you may have, ...
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Comment on agent fees
The fees are higher than the ones I have paid before
Was this helpful? Yes
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
Just finished my tenancy via this agent. Generally acceptable service throughout, nothing above average though. Margaret from maintenance was the most helpful. Rating 1 star because my opinion of them dropped massively after being charged (amongst other things) £90 from my deposit for replacing the bath sealant, and being told they are using an £18 tube of silicone as they don't use substandard products. Which surprises me as I'm sure the sealant was done just before I moved in and w...
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Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Great service from the moment we found the property online to moving in. Communication with Sian was always quick, friendly and informative and Yvonne was very helpful with helping getting the move in sorted....
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Comment on agent fees
Inline with standard fees I believe
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Excellent customer service. Both Helen and Sian have been really helpful through out the whole process. Nothing was too much for them. Highly recommended!...
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27 6 111 19 48 1 62 1 11 4

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Last updated at 1:09 PM 04/10/2016 by Julie Twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist

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MM2 BuildingsPickford Street, Manchester M4 5BT
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