Julie Twist Properties
4.6/5, 601 reviews
92% recommended
98% sales valuation accuracy
93% sales fee satisfaction
82% lettings valuation accuracy
83% lettings fee satisfaction
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Julie Twist the City Centre Property Specialist

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 93% £85,000 £502,000
Lettings 82% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
110 11 217 31 89 1 111 1 25 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA TDS
Latest Properties

No Properties

Images & Videos

“I have been dealing with Julie Twist now for ......”

Share on :
Mar 31,2020
Minithumbup
Filippo
By: 'Adelphi Properties.'
Mar 31,2020
0 people found
this helpful
I have been dealing with Julie Twist now for 3 years as a Landlord and find them continually improving and providing a very thorough and professional service. With so much going on Louis has answered my emails promptly and provided excellent customer service....
read full review
Was this helpful? Yes

“Great!...”

Share on :
Mar 28,2020
Minithumbup
By: 'Ilaria'
Mar 28,2020
0 people found
this helpful
From the very beginning Julie Twist have always been professional. Whenever there's a problem in our flat they're happy to help and recently we asked for a bigger fridge freezer and it wasn't long till the maintenance guys came round. Dave was really nice and ...
read full review
Was this helpful? Yes

“terrible service, never answering emails , ar......”

Share on :
Mar 25,2020
Minithumbdown
By: 'vicente esteban'
Mar 25,2020
0 people found
this helpful
terrible service, never answering emails , arranging appointments for inspection and nobody turning up, ignoring tenant all the time. Toilet seat broken from over a month, neither a reply. Horrible manners, not interested in customers, poorest maintenance and customer care i have ever seen absolutely forsaken...
read full review
Was this helpful? Yes

“Washing Machine Issue...”

Share on :
Mar 25,2020
Minithumbup
By: 'Luke Armstrong'
Mar 25,2020
0 people found
this helpful
Washing Machine Issue Reported an issue with my washing machine and they were in the next day to look at the issue then the following day replaced the broken washing machine with a new one. A great turnover considering the situation with COVID-19. Everyone I ...
read full review
Attachments

Review file
Was this helpful? Yes

“Great experience and quick move which was ide......”

Share on :
Mar 17,2020
Minithumbup
By: 'Charlotte platt'
Mar 17,2020
0 people found
this helpful
Great experience and quick move which was ideal! New to the experience of Using an estate agent and all staff were so helpful when needing advice and also so quick with responses if we had any questions....
read full review
Was this helpful? Yes

“As a new comer to UK, I would say that Julie ......”

Share on :
Mar 03,2020
Minithumbup
Yvonne
By: 'Surajit Chakraborty'
Mar 03,2020
1 people found
this helpful
As a new comer to UK, I would say that Julie Twist Properties is the best letting agency I have experienced ever. Their professionalism and intention to help others are realy commendable. They helped me a lot to get my new home ready in a ...
read full review
Was this helpful? Yes

“Louis is very responsive...”

Share on :
Feb 25,2020
Minithumbup
By: 'Maria Doglioli'
Feb 25,2020
0 people found
this helpful
Louis is very responsive and has an excellent attitude. He tries to help, which is very much appreciated! It is always a pleasure dealing with him and seeing that he takes ownership of things and aims to 'get things done'. These qualities make him stand ...
read full review
Was this helpful? Yes

“Most efficient of Letting Agents...”

Share on :
Feb 19,2020
Minithumbup
By: 'Eifion Watkins'
Feb 19,2020
0 people found
this helpful
As always, Yvonne and her team's attention to detail is impeccable. They have continually supported and advised us as landlords, over many years. We have dealins with several letting agents across the country, and can honestly state that Julie Twist are by far the most ...
read full review
Was this helpful? Yes
By: Yvonne Cook
Feb 20, 2020
View all comments (1)
Thank you so much for the lovely comments Mr Watkins, we have worked together for 10 years now, glad you are always happy with my service ...

“Best agent in Manchester; Great rental experi......”

Share on :
Feb 17,2020
Minithumbup
By: 'Daniel Stocker'
Feb 17,2020
0 people found
this helpful
Best agent in Manchester; Great rental experience; Special thanks to Helen for all her support throughout the process. While looking to move from London to Manchester, I couldn't view properties every day of the week. Julie Twist's opening hours were really convenient for my situation. ...
read full review
Was this helpful? Yes

“Shout out to Helen who has been helpful and l......”

Share on :
Jan 24,2020
Minithumbup
By: 'Flavia Brllini'
Jan 24,2020
0 people found
this helpful
Shout out to Helen who has been helpful and lovely throughout the whole renting process. Highly recommended Agency. After 5 years renting in the UK this is the first time everything goes smoothly! Flavia...
read full review
Was this helpful? Yes
By: Helen Bowers
Feb 10, 2020
View all comments (1)
Hi Flavia, thank you for the kind review. It's always a pleasure helping you! Kind Regards, Helen Bowers ...

“Our experience was excellent. Our property w......”

Share on :
Jan 23,2020
Minithumbup
Paul
By: 'Margaret Stephenson'
Jan 23,2020
0 people found
this helpful
Our experience was excellent. Our property was well marketed, well received by potential buyers and the staff showing people round were knowledgeable and helpful. Our property was sold within the estimated timeline predicted by Julie Twist and the sale itself handed smoothly and efficiently We ...
read full review
Was this helpful? Yes
By: Paul
Jan 27, 2020
View all comments (1)
Hi Margaret & Roger, Thank you so much for the review, all of us at the sales team really appreciate it and as always its been great working with you again Many thanks Sales Team @ JT ...

“Excellent service. First time as a landlord a......”

Share on :
Jan 21,2020
Minithumbup
By: 'Jenny Antrobus'
Jan 21,2020
0 people found
this helpful
Excellent service. First time as a landlord and they've made it very easy. They were recommended to us and we would definitely recommend to others....
read full review
Was this helpful? Yes
By: Louis Twist-Green
Feb 10, 2020
View all comments (1)
Hi Jenny, Thank you for your kind words! We're glad you feel this way. All the best, Louis Twist-Green ...

“1st time buying made simple - would recommend...”

Share on :
Jan 16,2020
Minithumbup
Paul
Sarah Leach
By: 'Paul Flanagan'
Jan 16,2020
0 people found
this helpful
We were first time buyers and reviewed 3 or 4 apartments with Julie Twist and 6 or 7 with other agents. We ended up buying the first one we saw through Julie Twist, and they were by far the best agent to show us around (both the way they ...
read full review
Was this helpful? Yes
By: Paul
Jan 17, 2020
View all comments (1)
Hi Paul, Thank you for the kind comments, its is much appreciated. Wishing you and Louise all the best in your new home. Kind Regards Sales Team @ Julie Twist ...

“Just a thank you note and Professional recommendations....”

Share on :
Jan 14,2020
Minithumbup
Yvonne
By: 'Mohamed HISHAM ELFIKI. Petroleum Geophysicist. Oil'
Jan 14,2020
1 people found
this helpful
Just a thank you note : I would like very much to say thank you to Phill and Sian at Deansgate office . Simon the Contractor , Margaret and Carla at Maintenance Deansgate office . Kelly and Yvonne at Sovereign Point , Salford Quays office . Special thank you to Ms. ...
read full review
Was this helpful? Yes

“Excellent help received from Yvonne Cook...”

Share on :
Jan 10,2020
Minithumbup
Yvonne
Kelly
By: 'Dan Taylor'
Jan 10,2020
0 people found
this helpful
I am a tenant living at St Lawrence Quay. Yvonne Cook was incredibly helpful for me, when on a Thursday morning on my way to work I had the embarrassment and misfortune of dropping my keys down a drain between my flat and my car. ...
read full review
Was this helpful? Yes
By: Yvonne Cook
Jan 13, 2020
View all comments (1)
Thank you for your lovely comments Dan, always happy to help ...

“Great experience...”

Share on :
Jan 10,2020
Minithumbup
By: 'Rida Shahzad'
Jan 10,2020
0 people found
this helpful
The agency is very well with keeping communication with the tenants throughout the process and also very accommodating to the needs of the tenants. Personal experience is wonderful with the Manchester team at Julie Twist. Shall recommend to everyone....
read full review
Was this helpful? Yes
By: Helen Bowers
Feb 10, 2020
View all comments (1)
Hi Rida, I'm really glad you were happy with the move in process and our service throughout. I hope we continue to give you the best experience whilst renting. Thanks for the lovely comments. Kind Regards, Helen. ...

“I have recently rented a property .Highly eff......”

Share on :
Dec 12,2019
Minithumbup
By: 'Bev Nixon'
Dec 12,2019
0 people found
this helpful
I have recently rented a property .Highly effective and speedy service from staff at Julie Twist. Very impressed with the communication level and the systems in place to keep the process as simple as possible. The staff helped to make this a stress free transaction. ...
read full review
Was this helpful? Yes

“Julie Twist - 1st class service...”

Share on :
Dec 02,2019
Minithumbup
By: 'Eifion Watkins'
Dec 02,2019
0 people found
this helpful
Put property on sale at 4 o'clock on Wednesday, and it sold subject to contract by 2 o'cllock on Thursday. Julie Twust Properties oversaw everything until completion, liaising with solicitors every step of the way....
read full review
Was this helpful? Yes
By: Paul
Jan 21, 2020
View all comments (1)
Hi Eifion Thanks again for the lovely comments. Sales team @ Julie Twist ...

“Excellent service & very professional through......”

Share on :
Dec 01,2019
Minithumbup
By: 'George Atkinson'
Dec 01,2019
0 people found
this helpful
Excellent service & very professional throughout. Kept me well informed with updates regarding the transaction process. I would highly recommend & look forward to dealing with the Julie Twist team again in the future, and especially Paul who was our main contact....
read full review
Was this helpful? Yes
By: Paul
Jan 21, 2020
View all comments (1)
Hi George, Thanks for the lovely comments. It was a pleasure All the best Sales Team @ Julie Twist ...

“Excellent service, most recently from Helen B......”

Share on :
Nov 25,2019
Minithumbup
By: 'Chris B'
Nov 25,2019
0 people found
this helpful
Excellent service, most recently from Helen Bowers, but the entire team can't be faulted. Attentive and professional - thanks very much!...
read full review
Was this helpful? Yes
By: Helen Bowers
Feb 10, 2020
View all comments (1)
Thanks for your comments Chris, great to hear you are happy with our services! Kind Regards, Helen Bowers ...

“Have found me tenants for 6 years now for bot......”

Share on :
Nov 20,2019
Minithumbup
By: 'Simon Nicholls'
Nov 20,2019
0 people found
this helpful
Have found me tenants for 6 years now for both my city centre properties- always efficient, helpful, excellent communications and more importantly have kept my void periods to an absolute minimum with quality tenants....
read full review
Was this helpful? Yes
By: Helen Bowers
Feb 10, 2020
View all comments (1)
Hi Simon It's has been a pleasure working with you over the years. I am glad you are happy with the service so far! All the best. Helen Bowers ...

“Excellent Service...”

Share on :
Nov 10,2019
Minithumbup
Paul
Rebecca
By: 'chrissie Brooks'
Nov 10,2019
0 people found
this helpful
Julie Twist was recommended to us by a few people, I now know we they have a great reputation. What a team! Rebecca and Sarah were excellent, they kept us really well informed of what was going on by phone and by email. Paul in ...
read full review
Was this helpful? Yes

“Well deserved 5 Stars for Julie Twist! I really can't praise ......”

Share on :
Nov 08,2019
Minithumbup
Sarah Leach
Paul
By: 'Kevin Smith'
Nov 08,2019
0 people found
this helpful
Well deserved 5 Stars for Julie Twist! I really can't praise the staff at Julie Twist highly enough. Their service was always personal, professional and proactive throughout – every call answered, every message quickly replied to and every question resolved in a consistent, thoughtful, efficient and timely ...
read full review
Was this helpful? Yes

“I WOULD LIKE TO SAY MANY THANKS AND I REALLY ......”

Share on :
Nov 07,2019
Minithumbup
Yvonne
Kelly
By: 'NOOR ALBELDAWE'
Nov 07,2019
0 people found
this helpful
I WOULD LIKE TO SAY MANY THANKS AND I REALLY APPRECIATE YOUR HARD WORK WITH ME. SUPERSTAR Yvonne Cook & Kelly Davenport BOTH OF THEM WERE SUCH A NICE CUSTOMER SERVICES AND EXCELLENT WORK I BEEN WORKING WITH THEM FOR THE PAST 12 YEARS THANKS...
read full review
Was this helpful? Yes

“Extremely helpful throughout the sale process......”

Share on :
Nov 05,2019
Minithumbup
Paul
By: 'Ian P Brookes'
Nov 05,2019
0 people found
this helpful
Extremely helpful throughout the sale process. Communication brilliant kept me in touch with the sale throughout. Would use Julie Twist again...
read full review
Was this helpful? Yes

“Very good...”

Share on :
Oct 25,2019
Minithumbup
Yvonne
Kelly
By: 'Mark'
Oct 25,2019
0 people found
this helpful
Yvonne, Kelly and Fil are always prompt and clear with their communication and have consistently provided an excellent service. Many thanks indeed....
read full review
Was this helpful? Yes
By: Yvonne Cook
Oct 28, 2019
View all comments (1)
Thank you Mark for your lovely comments, also glad to hear we are doing a good job ...

“We have been renting our apartment for over 3......”

Share on :
Oct 24,2019
Minithumbup
Yvonne
Margaret
By: 'Alexis Mitchel'
Oct 24,2019
0 people found
this helpful
We have been renting our apartment for over 3 years. Earlier this year, the apartment above us had a major water leak. We were away at the time. When we returned we found the whole ceiling of our bathroom badly stained with brown water marks. Several ...
read full review
Was this helpful? Yes
By: Margaret
Oct 24, 2019
View all comments (1)
Hello Alexis, than you for taking the time to leave such a lovely review , for myself Yvonne and Simon. Much appreciated, Many thanks again Margaret ...

“Excellent customer service and very polite al......”

Share on :
Oct 23,2019
Minithumbup
By: 'Elaine toa'
Oct 23,2019
0 people found
this helpful
Excellent customer service and very polite all the way. Even after completion, they responded to all our queries. I highly recommended Julie & Twist!...
read full review
Was this helpful? Yes

“NOT PROFESSIONAL AT ALL When you receive the......”

Share on :
Oct 23,2019
Minithumbdown
By: 'Ahmed'
Oct 23,2019
0 people found
this helpful
NOT PROFESSIONAL AT ALL When you receive the property you should meet someone from the state agency at the property to give you the keys and show you the flat and take pictures of any damages . That didn't happen instead they told me to go ...
read full review
Was this helpful? Yes
By: Stacie wright
Oct 24, 2019
View all comments (1)
Hi Ahmed Firstly, we would like to apologise should you feel that you have not received the level of service that we wish to provide. We would like to answer the points that you have raised on this review individually 1. When moving into a property, all of our tenants meet a member of the team to run through the move in with at the office. When you collect keys, you are provided a detailed inventory with pictures and are advised to review this and return to the office within 3 wor ...

“Really impressed!...”

Share on :
Oct 22,2019
Minithumbup
Paul
Sarah Leach
By: 'Elaine Ibbotson'
Oct 22,2019
0 people found
this helpful
Estate agents often get a lot of criticism but the team at Julie Twist were fantastic from start to finish when dealing with my sale, Special thanks to Paul and Sarah who dealt with all queries promptly and kept me informed on how things were ...
read full review
Was this helpful? Yes
By: Paul
Oct 23, 2019
View all comments (1)
Hi Elaine, Thank you for the lovely review, it is much appreciated and good luck with your move. All the best Paul & Sarah. ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 3:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan

.
As Seen On

Get in touch with

Julie Twist Properties