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    Olivia Hanna
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    Paul Sutermire
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    Yvonne Cook
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    Huzaifah Bhamjee
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    Andrew Scoffins
  • Ani Kraja
    Ani Kraja
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    Julie Twist
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    Paul Sutemire
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    Sarah Leach
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    Andrew Leeds
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    Rebecca Dick
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    Sarah
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    Filippo Bennardo
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    David Lockwood
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    Jack Stabler
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    Amy Moggeridge
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    Ani Kraja
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    Martin Adams
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    Kelly Davenport
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  • Helen Bowers
    Helen Bowers
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Aug 15,2017
Minithumbup
Margaret Proctor
By: 'M. Yau'
Aug 15,2017
0 people found
this helpful
Margaret was very efficient and helpful throughout in following up a maintenance issue for me. She was prompt and efficient in replying all my emails and kept me updated at all times. I am very happy with her service. I think she is one of the best...
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Comment on agent fees
The fees on tenancy renewal are a bit high. Should be lower for longstanding clients.
Was this helpful? Yes
Aug 14,2017
Minithumbup
David Lockwood
By: 'Salina'
Aug 14,2017
0 people found
this helpful
Dave has completely transformed our apartment. He is really accommodating and he always tried his very best to help and make sure we are happy throughout the process. It was a long and complicated project but he persevered and continued to show his professionalism during the project. The end result is amazing. We have a complete transformation and we are really happy to be living in it! We are really grateful to have met Dave and are very pleased with his work and his dedication. I don't ...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 12,2017
Minithumbup
David Lockwood
Darren Denton
By: 'Joanne'
Aug 12,2017
0 people found
this helpful
David and Darren arrived early, but called first to see if it was ok. They were very efficient, knowledgeable and very friendly. The contact from Margaret in the office was really good. Everything she said would happen did happen. Thank you!!...
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Was this helpful? Yes
Aug 11,2017
Minithumbup
Carol Worthington
By: 'Stephen'
Aug 11,2017
0 people found
this helpful
The whole experience has been excellent from Jack and Sian on the initial rental side through to Carol at the moving in stage....
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Comment on agent fees
Fee's are always a contentious issue. They are in my view too high in general
Was this helpful? Yes
Aug 10,2017
Minithumbup
Carol Worthington
By: 'Vinay'
Aug 10,2017
0 people found
this helpful
I rented a flat in Salford Quays from Julie Twist and found them to be excellent. Jack has a nice attitude and is clearly bright and articulate. He had a good understanding of the rental process and was familiar with the features of the property viewed. Carol did an exceptional job in getting the paperwork sorted and resolved all issues promptly....
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Was this helpful? Yes
By: Carol
Aug 10, 2017
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Thank you very much, its just a shame we have some repairs on the apt but they are nearly all done and you have been great about it, fingers crossed nothing else decides to not work! ...
Aug 09,2017
Minithumbup
Sian Davenport
Helen Bowers
By: 'Daniel'
Aug 09,2017
0 people found
this helpful
Excellent service and very helpful to someone who recently moved to England. Would definitely use again. Thank you very much!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2017
Minithumbup
Filippo Bennardo
Sian Davenport
By: 'Nicholas'
Aug 08,2017
0 people found
this helpful
The service I've received has been excellent. All the work carried out was on time and ran smoothly, also found me a Tennant with no fuss.very happy would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2017
Minithumbup
Helen Bowers
Andrew Scoffins
By: 'Mike'
Aug 08,2017
0 people found
this helpful
Helen, Andrew and team provide an excellent service in managing my property. I ha e used the agency for many years....
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Was this helpful? Yes
Aug 08,2017
Minithumbdown
By: 'Hala'
Aug 08,2017
0 people found
this helpful
Worst service I've ever had as a landlord! There is a communication problem between staff members! I give keys to one staff member and then get an email from different one saying we dont have keys to ur property! One person in this office was too rude in her communication with me! They once before lost a key and lost pictures of the property so had to put it on market with one picture of the building!! Don't think I'll ever deal with JT again....
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Comment on agent fees
Bad for the service they are giving
Was this helpful? Yes
Aug 05,2017
Minithumbup
By: 'xiaoting'
Aug 05,2017
0 people found
this helpful
Best service ever! We would especially thank Sarah Leach, who is super efficient, responsible and kind. She helped us a lot to communicate with the developer and solicitor. She helped to make the purchase go very smoothly. She always respond me within one hour, which not many people can do. Want to give her a ten star, but there is only five star, xxx...
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Comment on agent fees
good
Was this helpful? Yes
Aug 04,2017
Minithumbup
Helen Bowers
By: 'Adrian'
Aug 04,2017
0 people found
this helpful
Helen was very helpful and efficient. As we live in Thailand Helen kept us updated regularly on email and our new tenants moved in this week....
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 03,2017
Minithumbup
Sian Davenport
By: 'Ruth'
Aug 03,2017
0 people found
this helpful
Sian at Julie Twist was incredibly helpful in supporting me through my application. I highly recommend their service to anyone looking to move....
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Comment on agent fees
The fees are very high however worth it for the great property
Was this helpful? Yes
By: Sian Davenport
Aug 04, 2017
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Thanks for your kind words Ruth. I understand the two star rating was a mistake! But it has been a pleasure to help you with your property search. Best of luck in your new home. Sian ...
Aug 01,2017
Minithumbup
Paul Sutermire
Sarah Leach
By: 'Andy B'
Aug 01,2017
0 people found
this helpful
From the valuation undertaken by Ani to the viewings handled by Sarah, the offers handled by Rebecca and finally the sale chasing by Paul i can't recommend these guys highly enough. They were professional, friendly and efficient in everything they did. Their customer service skills were top notch too. I have previously had bad experiences with other Estate Agents so i was pleasantly surprised by the excellent experience i received from Julie Twist Manchester. Special mention goes to Paul for not...
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Comment on agent fees
Good value for effort involved to sell the flat due to 1st buyer falling through and second buyer showing no urgency or speed re. the transaction
Was this helpful? Yes
By: Paul
Aug 03, 2017
View all comments (1)
Hi Andy, Thank you so much for the great review, It is much appreciated from all of us. Kind Regards Paul ...
Aug 01,2017
Minithumbup
Sian Davenport
Helen Bowers
By: 'Jade McM (ref The Edge)'
Aug 01,2017
0 people found
this helpful
So far dealt with Sian and Helen in renting a property and its been a really easy process so far and both of them have been really easy to get hold of, good at getting back to me and really helpful - far different than what I have experienced previously with rental properties in the City Centre I always feel that staff are disinterested as it is so easy to rent and move onto the next customer, but these two have been really on the ball with getting back to me etc. I am really impressed :)...
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Comment on agent fees
Fees High - but they are with anyone - they were kind enough to help me out a little as a single person on my own! :)
Was this helpful? Yes
Jul 31,2017
Minithumbup
Kelly Davenport
By: 'Rob S'
Jul 31,2017
0 people found
this helpful
Kelly was extremely helpful during both the property search and sales process. She accommodated my compressed schedule and supported multiple viewings by me and my representative. She was very responsive, answering emails late at night and while she was on leave and was happy to lead me through my first property purchase in the UK. Could't be happier....
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Comment on agent fees
Don't know - purchasing property
Was this helpful? Yes
Jul 28,2017
Minithumbdown
Helen Bowers
Julie Twist
By: 'J Primett'
Jul 28,2017
0 people found
this helpful
Overall experience with Julie Swift agents to date quite poor. Didn;t start well and affraid to report it didn't get any better. Parking not included when their agent showed me the parking facilitiy at viewing. 6 month inspection, person entered my home set off the arlarm and left it going all day, leaving lights on and the door unlocked. Told my landlord I had not paid and ask me to provide proof when standing order ensures money goes out automatically every month....
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Comment on agent fees
Extortionate considering the poor service provided. Check in inventory was a joke considering we paid for it.
Was this helpful? Yes
Jul 24,2017
Minithumbup
Paul Sutemire
Rebecca Dick
By: 'Callum'
Jul 24,2017
0 people found
this helpful
Brilliant customer service from Paul through out the recent sale of my property. With delays cropping up due to challenging lawyers, Paul was always chasing and providing feedback where needed in the process. From this, i always felt like he was on top of sale and all was under control. All information was articulated to a high standard with empathy for the at times stressful situation....
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Comment on agent fees
Since only previously using agents in the Newcastle are i have been used to dealing with lower fee's, and before selecting JT i spoke to a number of other agents who were more flexible on there rates.
Was this helpful? Yes
By: Paul
Aug 03, 2017
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Hi Callum, Thanks for the great review, it was a pleasure working with you. All the best Paul ...
Jul 24,2017
Minithumbup
Helen Bowers
By: 'Eve Peers'
Jul 24,2017
0 people found
this helpful
Helen has always been professionally helpful, but with a warm attitude to me as a client. She appears very skilled in her property managerial role at the company....
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Comment on agent fees
To me, the agency fees, in terms of tenancy renewals are far from appropriate, and feels like the agency is always out to find another reason to extract money from us - not with integrity, as I and others see it. This is nothing to do with the property managers, such as Helen B.
Was this helpful? Yes
Jul 20,2017
Minithumbup
Margaret Proctor
By: 'Colin'
Jul 20,2017
0 people found
this helpful
Margaret and the maintenance crew are amazing. Anything that needs fixing or looked at always gets done really efficiently and I am always aware of what is going on. Thanks....
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Comment on agent fees
With the efficiency of Margaret and the maintenance team, I feel the money goes somewhere good.
Was this helpful? Yes
By: Margaret
Jul 20, 2017
View all comments (1)
Thank you for taking the time to leave your feedback and kind comments, It' very much appreciated. Thanks again Margaret :) ...
Jul 19,2017
Minithumbup
Paul Sutermire
Sarah Leach
By: 'Dee Chad'
Jul 19,2017
0 people found
this helpful
I have bought and sold property with this estate agents 3 times now and can honestly say their expertise/ professionalism/ and willingness to go above and beyond to assist with the sale or purchase is second to none. I would always use them in my property sales, and cannot rate them too highly. Every member of the Julie Twist team has been a pleasure to liaise with. I wish all businesses had this level of excellent customer service!...
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Was this helpful? Yes
By: Paul, Rebecca & Sarah
Aug 03, 2017
View all comments (1)
Hi Dee, Thank you so much for the kind words, it was pleasure to work with you again. Many Thanks Paul, Sarah & Rebecca ...
Jul 19,2017
Minithumbup
Helen Bowers
By: 'Gordon'
Jul 19,2017
0 people found
this helpful
I have dealt with Helen over the past six months and found her to be most helpful and efficient. She is very thorough in all she does...
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes
Jul 16,2017
Minithumbup
By: 'M. H.'
Jul 16,2017
0 people found
this helpful
I am very satisfied with staff at Julie Twist Deansgate especially Helen Bowers and Helen Cooke. they are always ready to help with any queries that arise in as professional manner. M Hickey...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 12,2017
Minithumbup
Paul Sutemire
By: 'C'
Jul 12,2017
0 people found
this helpful
Brilliant the whole process - and it took a long time! Always kept me updated and was happy to answer any questions....
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Was this helpful? Yes
By: Paul
Aug 03, 2017
View all comments (1)
Hi Catherine Thank you for the great review, I hope you are now settled well in your new home Many Thanks Paul ...
Jul 10,2017
Minithumbup
By: 'Christine A H Reid'
Jul 10,2017
0 people found
this helpful
I have bought a flat from Julie Twist thanks to Sarah and now they are managing the property thanks to Helen. I have always had prompt replies to any emails and have found them a very professional organisation. I would recommend them to anyone looking for property to buy or rent in Manchester and would also recommend them to manage any property. Christine A H Reid...
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Comment on agent fees
Did not check other company fees but they seemed reasonable to me
Was this helpful? Yes
Jul 06,2017
Minithumbup
jack stabler
Carol Worthington
By: 'Ade'
Jul 06,2017
0 people found
this helpful
Having bought a unit in Salford Quays last year through Julie Twist and recently refurbished and relet through them, I cant speak highly enough of Jack, Carol (and Helen Bowers in Property mgt). Some specifics below, but in summary I will not consider using anyone else for future buy to lets. (1) Advise from Jack (and predecessors H and Andrew) on searching for good units to buy, then specifications and price points was extremely helpful in planning the refurbishment. (2) Marketing and commu...
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Comment on agent fees
Market rate
Was this helpful? Yes
By: Jack Stabler
Jul 06, 2017
View all comments (2)
Thank you very much Adrian, it was a pleasure dealing with you and helping you find a tenant, i am looking forward to helping you with future investment properties, do not hesitate to contact me if you need anything. Kind Regards Jack Stabler ...
Jul 05,2017
Minithumbup
Paul Sutemire
Sarah Leach
By: 'Rozel'
Jul 05,2017
0 people found
this helpful
I was very impressed with the standard of service provided. They constantly kept me informed and were alway available when required. Made the process a lot easier for me....
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Comment on agent fees
The fees were more than I wanted to pay.
Was this helpful? Yes
By: Sales Team
Aug 03, 2017
View all comments (1)
Thank you for the kind review Many Thanks Sales Team ...
Jul 05,2017
Minithumbup
Yvonne Cook
Helen Bowers
By: 'Nathan'
Jul 05,2017
0 people found
this helpful
Dealt with this firm for 5 years, never once had a problem. I find them trustworthy and reliable which cannot be said for a lot of other agents in MCR. Helen and all the staff are always extremely helpful....
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Comment on agent fees
Agent fees and inline with the industry standard if not less.
Was this helpful? Yes
By: Helen
Jul 06, 2017
View all comments (1)
Thanks for your comments Nathan! Glad to hear you are happy with the service :) ...
Jul 05,2017
Minithumbup
Filippo Bennardo
Sandira Williams
By: 'IMRAN INAMDAR'
Jul 05,2017
1 people found
this helpful
Thanks Filippo for helping us with this apartment .q Sandira, thanks for your support in our moving to new house...
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Was this helpful? Yes
By: Sandira
Jul 06, 2017
View all comments (1)
Thank you very much for such a positive review. Please if you need any further assistance during your tenure, do not hesitate to contact me. ...
Jul 02,2017
Minithumbdown
By: 'Salford Resident'
Jul 02,2017
0 people found
this helpful
We were looking for a flat to rent in Salford quays. After viewing a potential property twice and being very keen to make an offer left the agent with a couple of basic queries for clarification. Not only were these not answered but no further contact was ever attempted by Kelly. Luckily we now live happily in the quays after finding an agent who actually wanted our business. I feel bad for any landlord who uses Julie twist as there is not attempt whatsoever to get then a tenant into their prope...
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Comment on agent fees
Bad.
Was this helpful? Yes
Jun 29,2017
Minithumbup
Carol Worthington
jack stabler
By: 'RuthN'
Jun 29,2017
0 people found
this helpful
Both Carol and Jack have been nothing short of wonderful to deal with. As someone who is incredibly pedantic and demanding, they've been both responsive and attentive, and made what I anticipated to be a rather stressful move, really quite easy and pleasurable....
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Comment on agent fees
Having never rented before I have no ground for context.
Was this helpful? Yes
By: Carol
Jun 29, 2017
View all comments (1)
Thank you Neil, you was a pleasure to deal with, you know where we are if you need anything, take care Carol ...

NAEA ARLA TDS




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From Landlords From Tenants From Vendors From Buyers Other
51 8 134 22 54 1 73 1 14 4

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Last updated at 1:09 PM 04/10/2016 by Julie Twist

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.     Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:28 PM 22/09/2016 by Julie twist
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