Julie Twist Properties
4.6/5, 612 reviews
92% recommended
98% sales valuation accuracy
93% sales fee satisfaction
82% lettings valuation accuracy
83% lettings fee satisfaction
Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.

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2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 93% £85,000 £502,000
Lettings 82% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
111 11 227 31 89 1 111 1 25 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Fantastic service!...”

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Aug 04,2020
Minithumbup
Filippo
By: 'Katie seager'
Aug 04,2020
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Filippo has been brilliant for us. He has been so fast to reply to any questions and has usually solved any problems in as quick as 20 mins. Really friendly and helpful service. Would definitely go through Julie Twist for a property in the future....
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“Amazing customer service from Louis. Always a......”

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Jul 30,2020
Minithumbup
By: 'Saffron Thrussell'
Jul 30,2020
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Amazing customer service from Louis. Always available to offer advise and make us feel reassured. Helped make stressful times a lot easier. Thankyou so much! Would definitely use Julie Twist again in the future. Couldn't recommend enough....
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By: Louis Twist-Green
Jul 30, 2020
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Hi Saffron, Thanks for your kind words - if I can be any help moving forward, just let me know. All the best! ...

“The best of the BEST!...”

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Jul 21,2020
Minithumbup
Filippo
By: 'Bridget Sissons'
Jul 21,2020
0 people found
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Have been using JT for the past two years. Great for students, finding their feet in the renting world - helped me through each process and explained things carefully when needed. Everyone I have dealt with, from head office to the maintenance team has been ...
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“Always available, helpful and efficient service...”

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Jun 25,2020
Minithumbup
By: 'Pierre Parant'
Jun 25,2020
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Always available, helpful and efficient service. I have really enjoyed the service reactivity of Julie Twist Properties which has returned to me in a timely fashion. Great service for the tenants. Thanks for all guys....
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“Communication is brilliant and our agent, Hel......”

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Jun 22,2020
Minithumbup
By: 'Georgia G'
Jun 22,2020
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Communication is brilliant and our agent, Helen, has been very efficient. Would highly recommend. Best agents we have rented from to date....
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“Maintenance responded quickly and their team ......”

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Jun 12,2020
Minithumbup
By: 'Kamryn Howe'
Jun 12,2020
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Maintenance responded quickly and their team were helpful and efficient at resolving the issue. Very happy with the service provided!...
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“Julie Twist Properties are excellent estate a......”

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Jun 12,2020
Minithumbup
By: 'Aliza Hassan'
Jun 12,2020
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Julie Twist Properties are excellent estate agents. They have been easy to contact, from finding the property, to moving in. If any issues arose, the agents in the office were always helpful and the maintenance team ensured they fixed any issues. We did have some ...
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“We have had such a positive experience trying......”

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Jun 02,2020
Minithumbup
By: 'Jazleen Samra'
Jun 02,2020
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We have had such a positive experience trying to rent a property through Julie Twist. They have had amazing communication with us and was very patient overall. We have mostly communicated with Sian who has been very helpful during the whole process as of far. ...
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“Great Experience...”

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May 19,2020
Minithumbup
By: 'Keith Partington'
May 19,2020
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I was surprised that during the current climate that I was able to move , however thanks to the efforts of Julie Twist I all went extremely smoothly ,first class experience thank you all concerned...
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“Unprecedented......”

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May 07,2020
Minithumbup
By: 'YAA'
May 07,2020
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Whilst under CV19 social distancing and partial lock-down, the JT team were superb and efficient and could not have been more pleasant to deal with. I can highly recommend their efficient service....
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“Our shower recently needed repairing. We cont......”

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Apr 17,2020
Minithumbup
By: 'Ciara Bartlam'
Apr 17,2020
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Our shower recently needed repairing. We contacted Carla from the maintenance team who was incredibly receptive and replied straightaway. The contractor, Dave, attended the property and went above and beyond to make sure everything was fixed the same day because my sister is an NHS ...
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“I have been dealing with Julie Twist now for ......”

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Mar 31,2020
Minithumbup
Filippo
By: 'Adelphi Properties.'
Mar 31,2020
0 people found
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I have been dealing with Julie Twist now for 3 years as a Landlord and find them continually improving and providing a very thorough and professional service. With so much going on Louis has answered my emails promptly and provided excellent customer service....
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“Great!...”

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Mar 28,2020
Minithumbup
By: 'Ilaria'
Mar 28,2020
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From the very beginning Julie Twist have always been professional. Whenever there's a problem in our flat they're happy to help and recently we asked for a bigger fridge freezer and it wasn't long till the maintenance guys came round. Dave was really nice and ...
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“terrible service, never answering emails , ar......”

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Mar 25,2020
Minithumbdown
By: 'vicente esteban'
Mar 25,2020
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terrible service, never answering emails , arranging appointments for inspection and nobody turning up, ignoring tenant all the time. Toilet seat broken from over a month, neither a reply. Horrible manners, not interested in customers, poorest maintenance and customer care i have ever seen absolutely forsaken...
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Was this helpful? Yes
By: Margaret Proctor
Aug 04, 2020
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Hello Vincent, It's Margaret from Maintenance Team. I am aware that you have submitted feedback regarding a Maintenance issue you reported in Mid February this year. And your main concerns was the broken toilet seat. Carla initially contacted your landlord the date the issue was reported and she arranged for Maintenance to attend to quote for a replacement, but we did not get the go ahead as soon as we would have liked. Then the UK changed in March when we all went into the Lock-down. As you ...

“Washing Machine Issue...”

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Mar 25,2020
Minithumbup
By: 'Luke Armstrong'
Mar 25,2020
0 people found
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Washing Machine Issue Reported an issue with my washing machine and they were in the next day to look at the issue then the following day replaced the broken washing machine with a new one. A great turnover considering the situation with COVID-19. Everyone I ...
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“Great experience and quick move which was ide......”

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Mar 17,2020
Minithumbup
By: 'Charlotte platt'
Mar 17,2020
0 people found
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Great experience and quick move which was ideal! New to the experience of Using an estate agent and all staff were so helpful when needing advice and also so quick with responses if we had any questions....
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“As a new comer to UK, I would say that Julie ......”

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Mar 03,2020
Minithumbup
Yvonne
By: 'Surajit Chakraborty'
Mar 03,2020
1 people found
this helpful
As a new comer to UK, I would say that Julie Twist Properties is the best letting agency I have experienced ever. Their professionalism and intention to help others are realy commendable. They helped me a lot to get my new home ready in a ...
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“Louis is very responsive...”

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Feb 25,2020
Minithumbup
By: 'Maria Doglioli'
Feb 25,2020
0 people found
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Louis is very responsive and has an excellent attitude. He tries to help, which is very much appreciated! It is always a pleasure dealing with him and seeing that he takes ownership of things and aims to 'get things done'. These qualities make him stand ...
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“Most efficient of Letting Agents...”

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Feb 19,2020
Minithumbup
By: 'Eifion Watkins'
Feb 19,2020
0 people found
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As always, Yvonne and her team's attention to detail is impeccable. They have continually supported and advised us as landlords, over many years. We have dealins with several letting agents across the country, and can honestly state that Julie Twist are by far the most ...
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Was this helpful? Yes
By: Yvonne Cook
Feb 20, 2020
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Thank you so much for the lovely comments Mr Watkins, we have worked together for 10 years now, glad you are always happy with my service ...

“Best agent in Manchester; Great rental experi......”

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Feb 17,2020
Minithumbup
By: 'Daniel Stocker'
Feb 17,2020
0 people found
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Best agent in Manchester; Great rental experience; Special thanks to Helen for all her support throughout the process. While looking to move from London to Manchester, I couldn't view properties every day of the week. Julie Twist's opening hours were really convenient for my situation. ...
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“Shout out to Helen who has been helpful and l......”

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Jan 24,2020
Minithumbup
By: 'Flavia Brllini'
Jan 24,2020
0 people found
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Shout out to Helen who has been helpful and lovely throughout the whole renting process. Highly recommended Agency. After 5 years renting in the UK this is the first time everything goes smoothly! Flavia...
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By: Helen Bowers
Feb 10, 2020
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Hi Flavia, thank you for the kind review. It's always a pleasure helping you! Kind Regards, Helen Bowers ...

“Our experience was excellent. Our property w......”

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Jan 23,2020
Minithumbup
Paul
By: 'Margaret Stephenson'
Jan 23,2020
0 people found
this helpful
Our experience was excellent. Our property was well marketed, well received by potential buyers and the staff showing people round were knowledgeable and helpful. Our property was sold within the estimated timeline predicted by Julie Twist and the sale itself handed smoothly and efficiently We ...
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Was this helpful? Yes
By: Paul
Jan 27, 2020
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Hi Margaret & Roger, Thank you so much for the review, all of us at the sales team really appreciate it and as always its been great working with you again Many thanks Sales Team @ JT ...

“Excellent service. First time as a landlord a......”

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Jan 21,2020
Minithumbup
By: 'Jenny Antrobus'
Jan 21,2020
0 people found
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Excellent service. First time as a landlord and they've made it very easy. They were recommended to us and we would definitely recommend to others....
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By: Louis Twist-Green
Feb 10, 2020
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Hi Jenny, Thank you for your kind words! We're glad you feel this way. All the best, Louis Twist-Green ...

“1st time buying made simple - would recommend...”

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Jan 16,2020
Minithumbup
Paul
Sarah Leach
By: 'Paul Flanagan'
Jan 16,2020
0 people found
this helpful
We were first time buyers and reviewed 3 or 4 apartments with Julie Twist and 6 or 7 with other agents. We ended up buying the first one we saw through Julie Twist, and they were by far the best agent to show us around (both the way they ...
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Was this helpful? Yes
By: Paul
Jan 17, 2020
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Hi Paul, Thank you for the kind comments, its is much appreciated. Wishing you and Louise all the best in your new home. Kind Regards Sales Team @ Julie Twist ...

“Just a thank you note and Professional recommendations....”

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Jan 14,2020
Minithumbup
Yvonne
By: 'Mohamed HISHAM ELFIKI. Petroleum Geophysicist. Oil'
Jan 14,2020
1 people found
this helpful
Just a thank you note : I would like very much to say thank you to Phill and Sian at Deansgate office . Simon the Contractor , Margaret and Carla at Maintenance Deansgate office . Kelly and Yvonne at Sovereign Point , Salford Quays office . Special thank you to Ms. ...
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“Excellent help received from Yvonne Cook...”

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Jan 10,2020
Minithumbup
Yvonne
Kelly
By: 'Dan Taylor'
Jan 10,2020
0 people found
this helpful
I am a tenant living at St Lawrence Quay. Yvonne Cook was incredibly helpful for me, when on a Thursday morning on my way to work I had the embarrassment and misfortune of dropping my keys down a drain between my flat and my car. ...
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By: Yvonne Cook
Jan 13, 2020
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Thank you for your lovely comments Dan, always happy to help ...

“Great experience...”

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Jan 10,2020
Minithumbup
By: 'Rida Shahzad'
Jan 10,2020
0 people found
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The agency is very well with keeping communication with the tenants throughout the process and also very accommodating to the needs of the tenants. Personal experience is wonderful with the Manchester team at Julie Twist. Shall recommend to everyone....
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By: Helen Bowers
Feb 10, 2020
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Hi Rida, I'm really glad you were happy with the move in process and our service throughout. I hope we continue to give you the best experience whilst renting. Thanks for the lovely comments. Kind Regards, Helen. ...

“I have recently rented a property .Highly eff......”

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Dec 12,2019
Minithumbup
By: 'Bev Nixon'
Dec 12,2019
0 people found
this helpful
I have recently rented a property .Highly effective and speedy service from staff at Julie Twist. Very impressed with the communication level and the systems in place to keep the process as simple as possible. The staff helped to make this a stress free transaction. ...
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“Julie Twist - 1st class service...”

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Dec 02,2019
Minithumbup
By: 'Eifion Watkins'
Dec 02,2019
0 people found
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Put property on sale at 4 o'clock on Wednesday, and it sold subject to contract by 2 o'cllock on Thursday. Julie Twust Properties oversaw everything until completion, liaising with solicitors every step of the way....
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By: Paul
Jan 21, 2020
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Hi Eifion Thanks again for the lovely comments. Sales team @ Julie Twist ...

“Excellent service & very professional through......”

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Dec 01,2019
Minithumbup
By: 'George Atkinson'
Dec 01,2019
0 people found
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Excellent service & very professional throughout. Kept me well informed with updates regarding the transaction process. I would highly recommend & look forward to dealing with the Julie Twist team again in the future, and especially Paul who was our main contact....
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By: Paul
Jan 21, 2020
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Hi George, Thanks for the lovely comments. It was a pleasure All the best Sales Team @ Julie Twist ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 3:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan

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