Julie Twist Properties
4.6/5, 650 reviews
92% recommended
98% sales valuation accuracy
94% sales fee satisfaction
84% lettings valuation accuracy
84% lettings fee satisfaction



Property Features

Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 94% £85,000 £524,225
Lettings 84% 84% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
121 12 239 32 97 1 116 1 25 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Professional and friendly staff who deliver a......”

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May 31,2021
Minithumbup
Yvonne
By: 'Steve'
May 31,2021
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Professional and friendly staff who deliver an effective service. Would recommend Julie Twist who have worked hard in these difficult times....
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By: Yvonne Cook
May 31, 2021
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Thank you Steve for your lovely comments always happy to be of service ...

“Fantastic kķ...”

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May 29,2021
Minithumbup
Yvonne
Sian
By: 'Jordan'
May 29,2021
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I've been renting for a very long time and I have to say Julie Twist properties is the most professional, efficient, friendly service I've used in any lettings agents. From start to finish the whole process was easy. The colleagues are a credit to JT ...
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By: Yvonne Cook
May 29, 2021
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Thank you so much for your lovely comments Jordan so happy to be of service. Enjoy your new home ...

“I want to say thanks to all the team speciall......”

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Apr 21,2021
Minithumbup
Paul
By: 'Vanessa'
Apr 21,2021
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I want to say thanks to all the team specially to Yvonne. Thanks for your time and help. All the best Vanessa...
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“Well marketed, professionally dealt with and ......”

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Mar 24,2021
Minithumbup
Yvonne
Filippo
By: 'Martin'
Mar 24,2021
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Well marketed, professionally dealt with and a friendly service. Couldn't ask for much more from a letting agent. All done for a fair and decent price...
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“Great service.Found a tenant very quickly a......”

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Feb 23,2021
Minithumbup
By: 'Andrew Heywood'
Feb 23,2021
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Great service. Found a tenant very quickly and were very good at updating me all along the way. Very professional and dedicated team....
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“Julie Twist have been outstanding with my fla......”

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Feb 22,2021
Minithumbup
By: 'Sara Waterworth'
Feb 22,2021
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Julie Twist have been outstanding with my flat in Manchester. The overall management, finding tenants and overseeing transactions has been faultless...
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“I have never been let down by Julie Twist, no......”

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Jan 14,2021
Minithumbup
By: 'Patrick Cronin'
Jan 14,2021
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I have never been let down by Julie Twist, no matter who I deal with! Everyone is very much on the same page when it comes to service. Take a bow!...
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“Thanks Julie Twist for moving our sale along ......”

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Jan 07,2021
Minithumbup
Paul
By: 'Hannah'
Jan 07,2021
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Thanks Julie Twist for moving our sale along swiftly and being so responsive and professional throughout. We would not hesitate to recommend them....
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“Excellent work again by the sales team at Jul......”

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Dec 20,2020
Minithumbup
Paul
Rebecca
By: 'S Murray'
Dec 20,2020
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Excellent work again by the sales team at Julie Twist. I purchased my property with them many years ago and sold it with them this year. Simply the best sales team I’ve worked with, Paul, Rebecca & Sarah stayed on top of everything and managed ...
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“Great Service!...”

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Dec 16,2020
Minithumbup
Yvonne
By: 'Mark'
Dec 16,2020
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Moving house is a stressful time but the entire rental process has been smooth and efficient with property manager Yvonne Cook who is lovely and great at her job....
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“David has been brilliant looking after us...”

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Dec 09,2020
Minithumbup
By: 'Josh'
Dec 09,2020
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David has been brilliant looking after us. Always going the extra mile to help. Brilliant service and very efficient. Always reassuring knowing that it's David who is coming to help....
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“Super smooth purchase...”

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Dec 07,2020
Minithumbup
Paul
By: 'Rebecca'
Dec 07,2020
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Thanks so much to Paul, Rebecca and the team, who helped me secure my dream home and make sure I was in as quickly as possible. Couldn't have asked for more — they were responsive, efficient, and so helpful....
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“Right from the beginning they could not have ......”

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Dec 02,2020
Minithumbup
By: 'Peter'
Dec 02,2020
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Right from the beginning they could not have been more helpful. The most personal and professional real estate team I have ever dealt with. Communication was clear throughout the process and no question any bother. Thanks so much!!...
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“Many thank to ALL the staff at JTP for being ......”

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Nov 30,2020
Minithumbup
Yvonne
By: 'Steve'
Nov 30,2020
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Many thank to ALL the staff at JTP for being so helpful, friendly and very professional during very difficult times. It's really appreciated. Thank you....
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By: Yvonne Cook
Dec 01, 2020
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Thank you Steve for your lovely comments, always happy to help ...

“Paul, Sarah, Rebecca...”

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Nov 26,2020
Minithumbup
Paul
Sarah Leach
By: 'Jon'
Nov 26,2020
0 people found
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Paul and the sales team were incredibly helpful throughout what was a relatively tricky process. Paul was able to keep things moving and would always help out wherever possible. The teams communication was good and I wouldn’t hesitate to recommend Paul and Julie Twist ...
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“Julie Twist recently took over the management......”

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Nov 11,2020
Minithumbdown
By: 'Maria'
Nov 11,2020
0 people found
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Julie Twist recently took over the management of my flat & my first experience of reporting a maintenance issue was disappointing to say the least. I first reported my oven not working (grill & hob still working) via Property File on a Monday morning after stopping working ...
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“Yvonne.Very grateful for your managing our ......”

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Nov 02,2020
Minithumbup
Yvonne
By: 'Michael'
Nov 02,2020
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Yvonne. Very grateful for your managing our change of tenants, in these most difficult of circumstances, so seamlessly. Usual highly professional and reliable service. Again,Many thanks....
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“Stellar sales team...”

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Oct 28,2020
Minithumbup
Paul
Sarah Leach
By: 'Jules'
Oct 28,2020
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I recently bought property through JT, and found the sales team to be very responsive and helpful. Any setbacks with the sale were dealt with patiently and thoughtfully. I'm glad I ended up dealing with this team....
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“Hello!To the sales team at JT...forgive me ......”

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Oct 27,2020
Minithumbup
Paul
By: 'Mushref'
Oct 27,2020
0 people found
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Hello! To the sales team at JT...forgive me if my words fail me .. Dear JT The manner these guys held themselves is nothing short than majestic, sublime, dignified and methodically coherent. They were a team! they excelled individually, that i could not miss, however, ...
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By: julie Twist
Oct 27, 2020
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Thank you for the review, my sales team make me proud every day but reading this review takes it to another level. Thank you! ...

“Good communication throughout the process, ve......”

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Oct 27,2020
Minithumbup
Paul
By: 'Mark'
Oct 27,2020
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Good communication throughout the process, very professional and polite to deal with. Quick to react to issues, we’ll done all involved....
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“Julie twist is my first property agent, And f......”

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Oct 27,2020
Minithumbup
Yvonne
By: 'Rajiv'
Oct 27,2020
0 people found
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Julie twist is my first property agent, And from last 3 year they have been giving excellent service and resolved all my queries, Julie twist team at deansgate and Salford quays is very professional and efficient. Thank you all for all the help and support you ...
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“Great customer service...”

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Oct 27,2020
Minithumbup
Paul
Sarah Leach
By: 'Carol'
Oct 27,2020
0 people found
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I was going through a very distressing time having to sell my brothers apartment after his untimely death. This process was made so much easier with the staff from Julie Twist, Sarah, Rebecca and Paul providing a great customer experience and being very helpful to ...
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“Helpful staff. Clear communication throughout......”

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Oct 22,2020
Minithumbup
Sarah Leach
Paul
By: 'Mark'
Oct 22,2020
0 people found
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Helpful staff. Clear communication throughout. Slightly aggressive tactics & behaviour employed when negotiating the sale, but I suppose I would want my Agent to adopt a similar stance if I was selling rather than buying. Other than that, it was easy to do business with the ...
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“An absolute pleasure to deal with....”

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Oct 22,2020
Minithumbup
Paul
Sarah Leach
By: 'Fiona'
Oct 22,2020
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Paul and his team were brilliant. They are great communicators and kept us up to date the whole way through the process. An absolute pleasure to deal with....
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“I recently sold my apartment using Julie Tw......”

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Oct 22,2020
Minithumbup
Rebecca
Paul
By: 'Nicola.'
Oct 22,2020
0 people found
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I recently sold my apartment using Julie Twist, I rented the apartment for approximately 19 years with them before that . They were fantastic managing agents when I rented the property great communication , solved all the problems for myself and my tenants. They then guided me through ...
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“Wonderful team and made the experience so muc......”

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Oct 22,2020
Minithumbup
Paul
Sarah Leach
By: 'Lucy'
Oct 22,2020
0 people found
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Wonderful team and made the experience so much easier. Really genuine and hard working. Thanks to Sarah,Paul and Rebecca I'd always recommend Julie Twist....
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“Sale of City Cente Flat...”

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Oct 22,2020
Minithumbup
Paul
Sarah Leach
By: 'Georgina'
Oct 22,2020
0 people found
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Having put our property on the market with Julie Twist on the day the UK went into lockdown we had low expectations of progress, how wrong were we. Sarah had taken a video and so zoom viewings started immediately. We quickly had offers and quite ...
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“Satisfied tenant and landlord...”

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Oct 07,2020
Minithumbup
Yvonne
By: 'Neil'
Oct 07,2020
0 people found
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Pleased with service. They worked with the landlord to ensure the property was up to the required standard for the move in day. When a few minor maintenance issues were reported upon occupation they responded promptly, seeking direction from the landlord and am confident they ...
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“A big thank you to Yvonne, Fil and Sian at Ju......”

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Oct 05,2020
Minithumbup
Yvonne
Kelly
By: 'Michael'
Oct 05,2020
0 people found
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A big thank you to Yvonne, Fil and Sian at Julie Twist for finding good tenants for us, yet again! And a separate thank you to Yvonne for managing the move in with zero hassle for us. Julie Twist are a breath of fresh air ...
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“Great rental agent; highly recommended...”

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Sep 17,2020
Minithumbup
By: 'Peter'
Sep 17,2020
0 people found
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Great agent; handled letting without any problem. Virtual viewing was sufficient to get property lets and void times kept to a minimum. Really top notch....
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By: Louis Twist-Green
Sep 18, 2020
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Thanks for your kind words Peter! I'm glad to hear it. ...

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan

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