Jordans Residential Lettings
2.7/5, 85 reviews
48% recommended
25% lettings valuation accuracy
50% lettings fee satisfaction
Celebrating over 20 years in the residential lettings and property management business Jordan's are fully licensed ARLA agents and have some unique and valuable products for landlords and tenants. The business employs many local staff, over half of whom have been with the company more than ten years. Our clients enjoy ... show more Celebrating over 20 years in the residential lettings and property management business Jordan's are fully licensed ARLA agents and have some unique and valuable products for landlords and tenants. The business employs many local staff, over half of whom have been with the company more than ten years. Our clients enjoy speaking and dealing with the same people they know and trust year after year.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 25% 50% £400 £775
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
24 0 15 40 0 0 0 0 2 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Melanie and Tracey were both amazing. Several viewers were found ......”

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Feb 10,2018
Minithumbup
By: 'Sharon Gallagher'
Feb 10,2018
0 people found
this helpful
Melanie and Tracey were both amazing. Several viewers were found instantly the property went up for rental. The first viewers wanted the property 8 days later. All checks for references, credit checks etc were done swiftly. All aspects of their professionalism, help and support were fantastic. ...
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Comment on agent fees
Extremely reasonable
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“By far the most incompetent people I have ever dealt ......”

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Dec 23,2016
Minithumbdown
By: 'TheReviewer'
Dec 23,2016
0 people found
this helpful
By far the most incompetent people I have ever dealt with in my life. For starters after multiple changes I finally recieved the tenancy agreement in August and they still had the cheek that I pay for July when I had no entry to the ...
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Comment on agent fees
£85 for contracts which they conistently messed up huge details such as tenancy start date, names etc
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“RUN AWAY FROM THIS PEOPLE¡¡¡ As everybody says here they ......”

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Aug 05,2015
Minithumbdown
By: 'al'
Aug 05,2015
0 people found
this helpful
RUN AWAY FROM THIS PEOPLE¡¡¡ As everybody says here they ignore your emails and phone calls. We have been chasing our secutity deposit for one month and a half now¡¡...
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“I had organised a viewing for a property with this ......”

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Jul 20,2015
Minithumbdown
By: 'Emily'
Jul 20,2015
1 people found
this helpful
I had organised a viewing for a property with this company, now named Leaders. I arrived early and waited to have no one come meet me, after calling the office they informed me my viewing was cancelled due to the property being let the day ...
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What agent could do to change your mind?
Told me that the viewing was cancelled before I travelled! Not lied to me on the phone. They could have offered me something for their mistake while wasting my time and money.
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“We are currently in a disupute with Jordans, despite having ......”

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Jun 10,2015
Minithumbdown
By: 'vdo'
Jun 10,2015
0 people found
this helpful
We are currently in a disupute with Jordans, despite having an email stating that we can vacate the property early (as it's up for sale) they have now changed their minds and stating we have to pay the rent to the end of the tenancy, ...
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“JORDANS DELIVERED THE WORST CUSTOMER SERVICE I'VE EVER RECEIVED! To ......”

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Apr 22,2015
Minithumbdown
By: 'Sara Wilcock'
Apr 22,2015
1 people found
this helpful
JORDANS DELIVERED THE WORST CUSTOMER SERVICE I'VE EVER RECEIVED! To cut a long story short after months of terrible service from making appointments and them not turning up to more serious matters like them sending us letters in the post with our address on and ...
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“I have been renting from Jordan's for 2 years and have ......”

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Jan 25,2015
Minithumbdown
By: 'r'
Jan 25,2015
1 people found
this helpful
I have been renting from Jordan's for 2 years and have had numerous problems. When I moved in I had to get proffessional cleaners in as the property was filthy even though I was assured it had been cleaned. I returned home from work one day ...
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“We got asked to leave the rental property at the ......”

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Dec 10,2014
Minithumbdown
By: 'Amy'
Dec 10,2014
2 people found
this helpful
We got asked to leave the rental property at the end of the tenancy after the landlord changed their mind so extending the notice by an extra month giving us till November 2014, which we were grateful for as we were panicking about finding another property ...
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“Terrible customer service, they are ignoring emails / phone calls. If ......”

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Dec 06,2014
Minithumbdown
By: 'Bruno'
Dec 06,2014
1 people found
this helpful
Terrible customer service, they are ignoring emails / phone calls. If you are lucky enough to contact them, the do not show any interest about your issues, just offering a call back, which will never happen. They are also trying to keep your deposit at the ...
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“This agent will trick you in getting less value for ......”

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Nov 24,2014
Minithumbdown
By: 'Listra'
Nov 24,2014
0 people found
this helpful
This agent will trick you in getting less value for your money and steal your holding deposit if you pay any. He will lie to you to get your money and the customer service is zero. Warning!!! DO NOT DO BUSINESS with this agency or ...
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What agent could do to change your mind?
He could have agreed to give back the agreed part of my deposit according to their contract when my offer was rejected by their client. Instead he kept my entire ‚£600.00 holding deposit even though a referencing had not been done as it was the next day. There were 2 conflicting information on the document. The contract on the first page stated that " if an offer is declined by our client your deposit will be fully returned minus the cost of referencing by way of banking transfer within 14 working days". This was the part I read which was on the first page.
Attached Filesnbsp;
Comment on agent fees
The agent charged a holding deposit is based on unfair and fraudulent trading practice and which he intends to get from each customer and keep the entire sum without even rendering a service. In effect, he is getting the money by stealing the holding deposits of customers. He needs to pay at the relevant parts of the holding deposit if the transaction is unsuccessful for whatever reason.
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“I would not recommend anyone to use this agency because ......”

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Sep 30,2014
Minithumbdown
By: 'Alina'
Sep 30,2014
0 people found
this helpful
I would not recommend anyone to use this agency because the way they treat customers is just horrible. I arrived for a viewing of several apartments from another city and they just never turned up for the appointment. I called several times, and the same ...
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“We rent our property through jordans and have done for ......”

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Sep 25,2014
Minithumbup
By: 'lee'
Sep 25,2014
0 people found
this helpful
We rent our property through jordans and have done for the past 7 years. The service is impeccable and nothing is to much trouble. Any issues that come up with maintenance, are dealt with straight away always repaired to the highest standards. Tracey in particular is ...
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“Unfortunately, my partner and I have had several issues with ......”

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Aug 14,2014
Minithumbdown
By: 'DeckardsSheep'
Aug 14,2014
2 people found
this helpful
Unfortunately, my partner and I have had several issues with Jordan's. We had to wait for over 2 years to get a replacement bed (we ended up buying our own in the meantime) furthermore, correspondence with Jordan's has been extremely difficult. They do not reply to ...
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By: Customer Care
Sep 04, 2014
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Your opinion and feedback is appreciated and we are sorry to hear that on this occasion you have not been happy with the service you have received. If you have any unresolved items that you wish to be explored further please follow our robust customer care process, support by ARLA and the Property Ombudsman which can be found at: http://jordansrentals.com/customercare ...

“This company is the worst letting agent I have everDealt ......”

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Jul 11,2014
Minithumbdown
By: 'Jaymc'
Jul 11,2014
0 people found
this helpful
This company is the worst letting agent I have ever Dealt with.. "*" Also we were lied to as we complained about work needed carrying out all of a sudden the landlord was selling up apparently... This was just a lie so they didn't have to ...
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Comment on agent fees
Extortion!!!!
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By: Customer Care
Jul 13, 2014
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Your opinion and feedback is appreciated and we are sorry to hear that on this occasion you have not been happy with the service you have received. If you have any unresolved items that you wish to be explored further please follow our robust customer care process, support by ARLA and the Property Ombudsman which can be found at: http://jordansrentals.com/customercare ...

“By far the best lettings agent in Fallowfield! They have ......”

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Jun 16,2014
Minithumbup
By: 'Emma'
Jun 16,2014
0 people found
this helpful
By far the best lettings agent in Fallowfield! They have been so helpful and supportive throughout my year living in their property. They were efficient at dealing with any problem that we had with the apartment....
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By: Customer Care
Jun 18, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“They provide an excellent service, have caring attitude, complete tasks ......”

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Jun 13,2014
Minithumbup
By: 'Dr Altaf Bukhari'
Jun 13,2014
0 people found
this helpful
They provide an excellent service, have caring attitude, complete tasks in reasonable time and are helpful. Deal with honesty and truthfulness....
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By: Customer Care
Jun 16, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“Excellent service, always left feeling happy and looked after whenever ......”

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Jun 09,2014
Minithumbup
By: 'Damian'
Jun 09,2014
0 people found
this helpful
Excellent service, always left feeling happy and looked after whenever I have a problem with my apartment. My issues have always been solved within 24 hours. Ali is a credit to your team!...
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By: Customer Care
Jun 09, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“Jordan's has been a great agency to deal with to ......”

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Jun 09,2014
Minithumbup
By: 'Rebecca'
Jun 09,2014
0 people found
this helpful
Jordan's has been a great agency to deal with to date. When we first started to look for a flat they were accommodating and allowed us to view the same property a couple of times. Things such as the ability to make payments online have ...
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By: Customer Care
Jun 09, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“My move in went very smoothly and on my first ......”

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Jun 08,2014
Minithumbup
By: 'David Roberts'
Jun 08,2014
0 people found
this helpful
My move in went very smoothly and on my first day in the house I noticed a couple of problems within the property so I emailed Jack Owen and he called me immediately in the morning and arranged for a plumber who came within an ...
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By: Customer Care
Jun 09, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“When contacting Jordans I have dealt mainly with Linda. She ......”

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Jun 05,2014
Minithumbup
By: 'Alan Jones'
Jun 05,2014
0 people found
this helpful
When contacting Jordans I have dealt mainly with Linda. She has always been professional but friendly and extremely helpful on all occasions dealing with any queries or problems promptly and efficiently. I must add that the above also applies to all staff I have had ...
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By: Customer Care
Jun 05, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“I cannot praise Jordan's of Bolton enough for making my ......”

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May 29,2014
Minithumbup
By: 'Thank you Jordans'
May 29,2014
0 people found
this helpful
I cannot praise Jordan's of Bolton enough for making my move stress free and actually enjoyable. I would especially like to thank Tracey Ryan for all of her, she is a credit to the company. I suddenly had 2 weeks to find an apartment and Tracey ...
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By: Customer Care
May 29, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“Lived in furnished flat for 5 years. Any repairs (water heater, ......”

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May 29,2014
Minithumbup
By: 'Tenant'
May 29,2014
1 people found
this helpful
Lived in furnished flat for 5 years. Any repairs (water heater, doors) fixed promptly and overall, any issues which occurred were fixed when reported. Regular maintenance checks took place by their contractors and always courteous when I needed to speak to the team....
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By: Customer Care
May 29, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“We have received exc customer service through these agents, they ......”

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May 27,2014
Minithumbup
By: 'Sorcha mc namara'
May 27,2014
0 people found
this helpful
We have received exc customer service through these agents, they have been polite and professional. We have found all staff thorough and considerate....
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By: Customer Care
May 28, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“I've been using Jordan's of Fallowfield to rent 9 of my ......”

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May 27,2014
Minithumbup
By: 'john hull'
May 27,2014
0 people found
this helpful
I've been using Jordan's of Fallowfield to rent 9 of my properties for the last 7 years. As a landlord what you want is high occupancy with decent tenants. That's exactly what my experience has been! Out of a total of say 3276 rentable weeks my vacancy total ...
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By: Customer Care
May 28, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“Simple good old fashioned great customer service. Nothing was too ......”

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May 27,2014
Minithumbup
By: 'Andrew'
May 27,2014
0 people found
this helpful
Simple good old fashioned great customer service. Nothing was too much trouble and there was always a smile to finish....
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By: Customer Care
May 28, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“I found the staff very pleasant and they gave prompt ......”

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May 24,2014
Minithumbup
By: 'Tracey'
May 24,2014
0 people found
this helpful
I found the staff very pleasant and they gave prompt service when viewing various properties, when i had decided which property to rent they dealt with all the paperwork with ease, once moved in any further questions were answered straight away. I enquired about a ...
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By: Customer Care
May 28, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“I found Jordans very helpful in renting my property, From ......”

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May 21,2014
Minithumbup
By: 'David'
May 21,2014
0 people found
this helpful
I found Jordans very helpful in renting my property, From my experience i found it was better to market your property with a agent like Jordans who are letting agents only as opposed to an estate agent who sells and rents properties. Their fees are ...
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By: Customer Care
May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“good service helpful ladies fast used the same company for ......”

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May 20,2014
Minithumbup
By: 'Ash'
May 20,2014
0 people found
this helpful
good service helpful ladies fast used the same company for over 10 years always handle problem in a helpful way...
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By: Customer Care
May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“Jordan's have fully managed our property for over 20yrs. Linda ......”

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May 19,2014
Minithumbup
By: 'Rosie'
May 19,2014
0 people found
this helpful
Jordan's have fully managed our property for over 20yrs. Linda and the other staff have always been prompt to reply to queries or advise us of any issues. When we had a water leak they liaised with the insurance company and arranged repairs to the ...
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By: Customer Care
May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...

“Ali was great with dealing with tenants.Viewings were arranged ......”

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May 13,2014
Minithumbup
By: 'Khalid'
May 13,2014
0 people found
this helpful
Ali was great with dealing with tenants. Viewings were arranged and Jack from Jordans was present for viewings and did great job showing them round. Contracts and all paperwork was done in a great format which was easy to follow. Would defiantly recommend Jordans in ...
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By: Customer Care
May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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