Jones Robinson Estate Agents
4.8/5, 941 reviews
97% recommended
96% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction



Property Features

At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successful firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm. show more At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successful firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm.

...left to get your reviews in for the
2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £23,000 £1,350,000
Lettings 87% 90% £475 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
73 4 126 17 500 1 184 4 26 6
Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

Images & Videos
Jones Robinson Estate Agents Branches (view all 2)

“Paul kept in touch with us on a regular basis, ......”

Share on :
Jan 03,2018
Minithumbup
Paul
By: 'Ruby'
Jan 03,2018
0 people found
this helpful
Paul kept in touch with us on a regular basis, so that we always knew what was going on with our sale. He also gave us invaluable advice resulting in a quicker sale of our property, never as easy when it's in the lead up ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“The service from Jo & Toyah has been excellent at all ......”

Share on :
Jan 02,2018
Minithumbup
Joanne
Toyah
By: 'Paul'
Jan 02,2018
0 people found
this helpful
The service from Jo & Toyah has been excellent at all levels, I've been kept informed at all times in the process....
read full review
Comment on agent fees
The Agents Fees aligned with expectations.
Was this helpful? Yes

“We cannot fault the service we have received from Sales (......”

Share on :
Dec 20,2017
Minithumbup
Caroline
Deborah
By: 'Marylyn'
Dec 20,2017
0 people found
this helpful
We cannot fault the service we have received from Sales (Caroline) and Conveyancing (Deborah) and , indeed, their recommended solicitor. In what turned out to be a long and arduous process, we were at all times kept informed in a friendly and sympathetic manner. Their relentless ...
read full review
Comment on agent fees
Worth every penny!
Was this helpful? Yes

“Excellent support from start to finish! I am very pleased ......”

Share on :
Dec 18,2017
Minithumbup
By: 'Matt'
Dec 18,2017
0 people found
this helpful
Excellent support from start to finish! I am very pleased with the level of service provided by Jones Robinson - special thanks to Nicky Simpson for her prompt communications and, when necessary, chasing the parties involved. The whole estate agency has been a pleasure to ...
read full review
Comment on agent fees
Fair - I felt the services provided were good value for money.
Was this helpful? Yes

“I simple review is not enough to express the brilliant ......”

Share on :
Dec 13,2017
Minithumbup
Toyah
By: 'Claire@Tulipana'
Dec 13,2017
0 people found
this helpful
I simple review is not enough to express the brilliant service from Toyah and Jo. They went above and beyond their duties to help with our purchase. The attention to finer details and communication was absolutely brilliant....
read full review
Comment on agent fees
Strangely enough we were the purchasers of this property so paid no fee what so ever! Shame really as I cannot say the same for our acting agents.
Was this helpful? Yes

“Best Estate Agents we have ever dealt with! Both went ......”

Share on :
Dec 11,2017
Minithumbup
Joanne
Toyah
By: 'Kate'
Dec 11,2017
0 people found
this helpful
Best Estate Agents we have ever dealt with! Both went above and beyond for us at every turn and we couldn't have asked for more.. Would highly recommend to everyone! Thank you Toyah and Jo!...
read full review
Comment on agent fees
Na
Was this helpful? Yes

“The service provided by this estate agent was second to ......”

Share on :
Dec 08,2017
Minithumbup
Paula
By: 'Kimberley'
Dec 08,2017
0 people found
this helpful
The service provided by this estate agent was second to non from beginning to end! They were amazing and would recommend them to family and friends any day! Would also recommend the solicitors they use too! One happy customer!!!...
read full review
Comment on agent fees
Higher than average but totally worth it!
Was this helpful? Yes

“We first met Michael when he came to value my ......”

Share on :
Dec 07,2017
Minithumbup
Michael
Deborah
By: 'Newbury'
Dec 07,2017
0 people found
this helpful
We first met Michael when he came to value my husband's late parents' home. We were immediately impressed with him because of the amount of time he spent explaining the whole process and what would be our best option for marketing the property. The good ...
read full review
Was this helpful? Yes

“We found Jones Robinson to be the best agents we ......”

Share on :
Dec 06,2017
Minithumbup
By: 'Steve'
Dec 06,2017
0 people found
this helpful
We found Jones Robinson to be the best agents we have used when selling a property, who kept us regularly updated on the progress of our sale....
read full review
Comment on agent fees
Agents fees in line with industry
Was this helpful? Yes

“Joanne and Toyah were always on hand to help, very ......”

Share on :
Dec 06,2017
Minithumbup
Joanne
Toyah
By: 'Richard'
Dec 06,2017
0 people found
this helpful
Joanne and Toyah were always on hand to help, very professional and nothing was too much trouble. I liked the flexibility. especially being able to get hold of them out of hours. Highly recommended! Thank you for all of your help...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“We have been very pleased dealing with Charlotte during a ......”

Share on :
Nov 29,2017
Minithumbup
Charlotte
By: 'Lynda'
Nov 29,2017
0 people found
this helpful
We have been very pleased dealing with Charlotte during a change of tenancy. She has always replied promptly to e-mails and phone calls. We would not hesitate to recommend her to other landlords....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“From start to finish I found everyone at Jones Robinson ......”

Share on :
Nov 28,2017
Minithumbup
Paula
By: 'Alyx'
Nov 28,2017
0 people found
this helpful
From start to finish I found everyone at Jones Robinson to be professional, knowledgeable and friendly. The communication updates I received were brilliant. I knew that after my sale had been agreed that Nicky was speaking to my buyers as much as me and the ...
read full review
Comment on agent fees
Agent fees might have been 0.5 more than others had quoted but I feel I got very good value and would not hesitate to recommend them.
Was this helpful? Yes

“Joanne and Toyah made selling a home run as smoothly ......”

Share on :
Nov 24,2017
Minithumbup
Joanne
Toyah
By: 'Louise'
Nov 24,2017
0 people found
this helpful
Joanne and Toyah made selling a home run as smoothly as possible. Their friendly, efficient approach took away some of the known house moving stresses. Their communication from start to finish could not be faulted, and a huge effort was made to progress everyone concerned. ...
read full review
Comment on agent fees
Competitive.
Was this helpful? Yes

“Toyah Leonard has been exceptionally helpful, she has gone above ......”

Share on :
Nov 22,2017
Minithumbup
Toyah
By: 'Sallie'
Nov 22,2017
0 people found
this helpful
Toyah Leonard has been exceptionally helpful, she has gone above and beyond to make our purchase as smooth and hassle free as possible. She is always bright and cheerful and nothing is too much trouble. Joanne has also been very helpful. I wouldn't hesitate to ...
read full review
Comment on agent fees
Not applicable as purchaser.
Was this helpful? Yes

“Right from the start of what proved to be a ......”

Share on :
Nov 15,2017
Minithumbup
Caroline
Deborah
By: 'Brenda'
Nov 15,2017
0 people found
this helpful
Right from the start of what proved to be a tortuous journey through to sale Caroline was by our side. Her professional approach and business knowledge gave us great confidence we would get there in the end. Caroline dealt with us with great aplomb and ...
read full review
Comment on agent fees
Agents fees are extortionate but we knew that when we signed up. However we less pleased to find the fees for conveyancing also included a fee for the agent, approx the same as for the conveyancing doubling the cost. We won't be caught like that again.
Was this helpful? Yes

“From start to finish of our house sale "The Jones ......”

Share on :
Nov 14,2017
Minithumbup
Deborah
Caroline
By: 'Serina'
Nov 14,2017
0 people found
this helpful
From start to finish of our house sale "The Jones Robinson team " have been AMAZING. They have kept us informed constantly and they have answered all my questions quickly, and there have been many!! All in all really good experience throughout. Each and every member ...
read full review
Comment on agent fees
Considering what they have to do, great value for money.
Was this helpful? Yes

“I never normally write reviews but feel in this instance ......”

Share on :
Nov 07,2017
Minithumbup
Toyah
By: 'Nicola'
Nov 07,2017
0 people found
this helpful
I never normally write reviews but feel in this instance I should. Toyah at Jones Robinson has so far made buying our new home a fun and positive experience. I have had to deal with few agents in the last few weeks and have felt ...
read full review
Was this helpful? Yes

“Joanne and Toyah have been a delight to deal with, ......”

Share on :
Nov 03,2017
Minithumbup
Charles
Toyah
By: 'Zanie'
Nov 03,2017
0 people found
this helpful
Joanne and Toyah have been a delight to deal with, efficient and hardworking yet sympathetic in a hard decision selling our lovely Home. Also we're great in negotiation and found the right couple to buy our home....
read full review
Comment on agent fees
Agents fees were good
Was this helpful? Yes

“The customer service and knowledge of the local area was ......”

Share on :
Oct 20,2017
Minithumbup
Joanne
Toyah
By: 'Chris'
Oct 20,2017
0 people found
this helpful
The customer service and knowledge of the local area was absolutely outstanding. Both Joanne and Toyah were super friendly from the start and I have come away delighted both in the advice I received and the final outcome. They took me through every step carefully ...
read full review
Comment on agent fees
Good. As I was confident in the estate agent I was solely with them and the fee was reflected in this and very reasonable.
Was this helpful? Yes

“Thanks to all at Jones Robinson. I would thoroughly recommend ......”

Share on :
Oct 09,2017
Minithumbup
Paul
Deborah
By: 'Sale'
Oct 09,2017
0 people found
this helpful
Thanks to all at Jones Robinson. I would thoroughly recommend their team who all played their part in a successful sale. We were notified of all viewings which were supervised by JR staff and subsequently informed of feedback. An especial thanks to Deborah whose unenviable ...
read full review
Comment on agent fees
On reflection the fees seem fair considering the complete package offered.
Was this helpful? Yes

“I am sure, that without the enthusiasm, professionalism and commitment ......”

Share on :
Oct 07,2017
Minithumbup
Toyah
By: 'Dennis'
Oct 07,2017
0 people found
this helpful
I am sure, that without the enthusiasm, professionalism and commitment by Toyah, to selling my property, I would still be waiting for the property to sell. I have nothing but the highest regard and praise fro the work she has done and I am very ...
read full review
Comment on agent fees
More expensive than purple bricks, but purple bricks doesn't have Toyah working for them
Was this helpful? Yes

“Joanne and Toyah provided a highly professional and friendly service ......”

Share on :
Oct 03,2017
Minithumbup
Joanne
Toyah
By: 'Peter'
Oct 03,2017
0 people found
this helpful
Joanne and Toyah provided a highly professional and friendly service and we could not recommend them enough. We can honestly say we wouldn't be in our new home without Joanne's advice and guidance. She matched our requirements (including ones we hadn't expressed) to enable us ...
read full review
Comment on agent fees
Jones Robinson were clear and upfront about their costs from the initial meeting, and that was what we were charged.
Was this helpful? Yes

“If only I could add the whole sales team! Fabulous ......”

Share on :
Sep 27,2017
Minithumbup
Michael
By: 'Harriet'
Sep 27,2017
0 people found
this helpful
If only I could add the whole sales team! Fabulous customer service from a fantastic team of happy, helpful staff! We found a property we wanted to buy, so Michael managed to get ours listed within a week, and with James' help (and all the ...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“Property selling made easy. Michael suggested that I'd made the ......”

Share on :
Sep 27,2017
Minithumbup
Michael
By: 'Dan'
Sep 27,2017
0 people found
this helpful
Property selling made easy. Michael suggested that I'd made the right descision using Jones Robinson to act on my behalf which it certainly was as my house was sold for the asking price in the first week. Cannot recommend enough. Thank you....
read full review
Was this helpful? Yes

“Fantastic service from start to finish. Answered any questions we ......”

Share on :
Sep 05,2017
Minithumbup
Toyah
Joanne
By: 'Charlotte'
Sep 05,2017
0 people found
this helpful
Fantastic service from start to finish. Answered any questions we had along the way no matter how big or small and we were constantly updated with progress. Would definitely recommend....
read full review
Was this helpful? Yes

“Toyah Leonard / and Joanne Schedler ,they have been great all ......”

Share on :
Aug 31,2017
Minithumbup
Toyah
Joanne
By: 'kelvin'
Aug 31,2017
0 people found
this helpful
Toyah Leonard / and Joanne Schedler ,they have been great all the way along I would Recommend the Girls to anybody , Great service phoning each week telling you stage by stage what is happening with the sale .I have been buying homes all my life 14 in ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“The service and experience dealing with Jones Robinson was excellent. ......”

Share on :
Aug 18,2017
Minithumbup
Paul
Deborah
By: 'AndyH'
Aug 18,2017
0 people found
this helpful
The service and experience dealing with Jones Robinson was excellent. Paul is the Professional's Professional - level headed, realistic, and not one to overstate. Everything is clear and to the point and his guidance was rock solid. Deborah's unique skill is to be able to ...
read full review
Comment on agent fees
Fair, given the high levels of interaction and care they provide.
Was this helpful? Yes

“We have used JR before and that's why we chose ......”

Share on :
Aug 12,2017
Minithumbup
Laura
By: 'Andrew'
Aug 12,2017
0 people found
this helpful
We have used JR before and that's why we chose them again to manage our rental property. The staff are all very helpful and professional. We have mainly dwelt with Laura and Poppy which has been effortless on our behalf as they are always very ...
read full review
Was this helpful? Yes

“We received an excellent service from Jones Robinson. Michael was ......”

Share on :
Aug 04,2017
Minithumbup
Michael
By: 'J'
Aug 04,2017
0 people found
this helpful
We received an excellent service from Jones Robinson. Michael was always friendly and personable- he was also constantly available at the end of the phone if we needed to ask any questions- if he wasn't in then he replied to emails as soon as he ...
read full review
Comment on agent fees
The fees are higher than other agencies but you do receive an extremely good service for this.
Was this helpful? Yes

“I couldn't be happier with the service we received from ......”

Share on :
Jul 31,2017
Minithumbup
Wendy
Lisa
By: 'Georgie'
Jul 31,2017
0 people found
this helpful
I couldn't be happier with the service we received from Jones Robinson's. They made the whole process so simple and answered all my questions no matter how silly. If they couldn't answer my question they would find someone who could. The house is perfect and ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:32 PM 04/09/2019 by allAgents

Awards won by Jones Robinson Estate Agents

Regional Awards won by Jones Robinson Estate Agents

Individual Branch Awards

Newbury, RG14



Find the Best Agent to
Sell or Rent Your Home