96% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction
At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successful firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm.
show more
At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successful firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm.
Deborah
(175)
Toyah
(95)
Paul
(93)
Joanne
(81)
Michael
(69)
Paul
(53)
Laura
(40)
Charles
(33)
Anna
(32)
Paula
(30)
Caroline
(19)
Nicky
(14)
Sara
(10)
Lisa
(9)
Beth
(8)
Wendy
(7)
Rachel
(6)
Harris
(5)
Chloe
(4)
Freyea
(4)
Karen
(3)
Charlotte
(2)
Vanessa
(1)
Amber
(1)
Sian
(1)
Caroline
(0)
Val
(0)
Joel
(0)
Rachael
(0)
Bridget
(0)
Julie
(0)
Peter
(0)
Sharon
(0)
Steph
(0)
Lucy
(0)
Joe
(0)
Vicky
(0)
Latest Reviews
View all Reviews 941
31st Jan 2024
reviewed by 'Doug'
31st Jan 2024
reviewed by 'Doug'
27th Oct 2023
reviewed by 'Jóhann'
27th Jul 2023
reviewed by 'Sandra Chuma'
28th Mar 2023
reviewed by 'Marcin'
1st Aug 2022
reviewed by 'Govinden'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 96% | £23,000 | £1,350,000 |
| Lettings | 87% | 90% | £475 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 73 | 4 | 126 | 17 | 500 | 1 | 184 | 4 | 26 | 6 |
Opening Hours
- Open: 24/7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Aug 23,2018
Aug 23,2018
1
people found
this helpful
this helpful
James, Deborah and the entire team at Jones Robinson Newbury were brilliant to deal with - excellent communication, always available to help, friendly, approachable, informative - and made my search and eventual purchase as smooth and efficient as possible. Highly recommended!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2018
Aug 17,2018
0
people found
this helpful
this helpful
We chose Jones Robinson because we were impressed with Paul's professional and honest approach and we felt we could trust him to handle the sale.
After a few hiccups in getting the details and photos agreed we were pleased with the presentation and we were ...
read full review
read full review
Comment on agent fees
We were happy with the fee we negotiated.
Was this helpful?
Yes
Yes
Aug 08,2018
Aug 08,2018
0
people found
this helpful
this helpful
All bases covered, explained and executed effectively. I din't need to drive anything and everything went smoothly and hassle free....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 02,2018
Aug 02,2018
1
people found
this helpful
this helpful
All praise to the staff at Jones Robinson, in particular Paul and Deborah whose skills navigated us through the sale of our house. An in depth knowledge and pratical approach, made the whole process more managable. Always cheery and helpful. Would highly recommend this competent ...
read full review
read full review
Comment on agent fees
Very good value
Was this helpful?
Yes
Yes
Jul 31,2018
Jul 31,2018
0
people found
this helpful
this helpful
The Newbury Branch and Caroline in particular were professional and a pleasure to work with to sell my property.
Caroline went out of her way to make things happen and I would allow her to represent my property again.
Thanks to all that helped....
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Jul 28,2018
Jul 28,2018
0
people found
this helpful
this helpful
We have been extremely impressed with Jones Robinson Estate Agents and would highly recommend them as agents. From the initial meeting with Paula to the final stages of the sales process, they have been professional and completely on the ball throughout. They have an extensive ...
read full review
read full review
Comment on agent fees
The selling fees were appropriate and the agent worked very hard to earn them!
Was this helpful?
Yes
Yes
Jul 25,2018
Jul 25,2018
0
people found
this helpful
this helpful
We've just purchased a property through Jones Robinson and I have found the whole process easy. They basically took care of everything. The staff are ever so friendly and made our buying experience a happy and exciting one. I thoroughly recommend this estate agent especially ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Jul 25,2018
Jul 25,2018
0
people found
this helpful
this helpful
My flat sale was dealt with very efficiently by Jones Robinson in Newbury. I had an offer pretty quickly and the prospective buyer was selling a property overseas which spooked me a little, but Caroline was great, including contacting the overseas solicitors to ensure all ...
read full review
read full review
Comment on agent fees
They're not the cheapest, and even though my transaction was pretty straightforward, for me it was worth it for the peace of mind and the good service I received.
Was this helpful?
Yes
Yes
Jul 24,2018
Jul 24,2018
0
people found
this helpful
this helpful
Jones Robinson's are everything that give Estate Agents a bad name.
Don't touch them with a barge pole, use a reputable estate agent....
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Jul 25, 2018
View all comments
(2)
We are obviously disappointed with your feedback, Mrs Wood, and on investigation, understand that we were not able to reach agreement on the asking price of your property. We hope you have better luck with your next agent. ...
Jul 24,2018
Jul 24,2018
0
people found
this helpful
this helpful
Very friendly and responsive...until we signed on the dotted line! Utter disregard for customer care...took a year to get smoke alarms (out of date when we moved in) properly fixed. Unreliable and clueless work men sent out to fix multitude of issues (including ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Jul 25, 2018
View all comments
(1)
Obviously we are disappointed to receive your feedback, Rebecca. Our Lettings Director, Joel Osbourne, would be happy to speak to you again if required. ...
Jul 23,2018
Jul 23,2018
0
people found
this helpful
this helpful
Really helpful, and very professional. We purchased our new home through Jones Robinson and had only good experiences with them. Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 23,2018
Jul 23,2018
0
people found
this helpful
this helpful
Deborah promptly and clearly communicated every step of the way making the buying process as simple and quick as possible - thank you for your calm, proactive professionalism Deborah...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 20,2018
Jul 20,2018
0
people found
this helpful
this helpful
Michael was a pleasure to work with throughout the process and really knows his stuff! I would recommend him to anyone looking to sell their house....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 16,2018
Jul 16,2018
0
people found
this helpful
this helpful
We recently sold our property through Jones Robinson, Lambourn Branch. Joanne and Toyah have both been very helpful, professional and helped us secure a buyer within less than 2 weeks. They have made the process very smooth with frequent updates, good communication and going the extra ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 16,2018
Jul 16,2018
1
people found
this helpful
this helpful
Paul and his team have been excellent at every step of the process. They are efficient, friendly and professional. Not something that one can take for granted in this industry. Highly recommend them as experts in the Newbury area....
read full review
read full review
Comment on agent fees
Standard
Was this helpful?
Yes
Yes
Jul 12,2018
Jul 12,2018
0
people found
this helpful
this helpful
Toyah as seen this purchase from Offer to Completion with the utmost friendliness and professionalism, She has also done everything we have asked of Jones Robinson speedily and efficiently, and in many cases gone above and beyond.
Joanne has always been a pleasure to speak ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 06,2018
Jul 06,2018
0
people found
this helpful
this helpful
Michael sold our house for us but the real star of this transaction was Deborah, she somehow kept the show on the road despite threats from our buyer that would have collapsed the deal and the whole chain. Regardless of what was thrown at her ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 05,2018
Jul 05,2018
0
people found
this helpful
this helpful
Anna is an asset to the Jones Robinson Team.
As a young tenant who has no clue what he is doing, she is very quick to respond to any questions I have no matter how big or small.
Couldn't fault the service I've received so ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 04,2018
Jul 04,2018
1
people found
this helpful
this helpful
A big thank you to Paul and his team for marketing and selling Horsemoor Cottage. The process was faultless and smooth at every stage....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 04,2018
Jul 04,2018
0
people found
this helpful
this helpful
With Anna's help I control a residential property portfolio of 7 houses, without a doubt it would be an absolute nightmare without Anna and her team. Professional, knowledgeable, friendly, supportive are but a few words to describe Anna, she makes it all run smoothly regardless of ...
read full review
read full review
Comment on agent fees
Reasonable costs, and a great source for outside contractors at good rates
Was this helpful?
Yes
Yes
Jul 03,2018
Jul 03,2018
0
people found
this helpful
this helpful
Thank you so much Toyah and the rest of the team for all your efforts with my recent purchase. Faultless service from start to finish!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 02,2018
Jul 02,2018
0
people found
this helpful
this helpful
Sarah has been in charge of managing my rental property. She is very efficient, approachable and has an excellent rapport with people. I would strongly recommend her to anyone wishing to rent a property. I have been impressed with Sarah Blake and Jones Robinson....
read full review
read full review
Comment on agent fees
Worth every penny.
Was this helpful?
Yes
Yes
Jul 02,2018
Jul 02,2018
0
people found
this helpful
this helpful
Very impressed with Jones Robinson lettings service. All the staff are great and Laura works hard to keep everything running smoothly...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 29,2018
Jun 29,2018
0
people found
this helpful
this helpful
Paula was very professional. She understood the market very well and was very informative when it came to our valuation....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 28,2018
Jun 28,2018
0
people found
this helpful
this helpful
Paula has recently supported us and was outstanding in terms of her approach to putting the customer first. She was incredibly responsive to the point that she came to complete something with us during her annual leave. Highly recommended!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2018
Jun 27,2018
0
people found
this helpful
this helpful
Thank you so much for sorting out an issue with my rental property. Your patience determination and good humor were much appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 26,2018
Jun 26,2018
0
people found
this helpful
this helpful
The ladies were always happy to help, they were positive & patient.
Toyah guided us through the procedures & I felt I could ask her anything, she was quick to respond to my emails.
Thank you ladies, can't thank you enough.
Claire & Mark...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 26,2018
Jun 26,2018
0
people found
this helpful
this helpful
Thank you so much to Michael and the team for our recent sale. It was less than straight forward however Jones Robinson were always professional and helpful. Michael was brilliant and was a rock during the tricky few weeks....
read full review
read full review
Comment on agent fees
Not the cheapest however on reflection i was comfortable paying the feeds
Was this helpful?
Yes
Yes
Jun 26,2018
Jun 26,2018
0
people found
this helpful
this helpful
Jones Robinson we have used four times exemplary service each time.They ease a very stressful experience and make it the best it can be...
read full review
read full review
Comment on agent fees
Higher than other agents approached but worth it for the personal service.
Was this helpful?
Yes
Yes
Jun 25,2018
Jun 25,2018
0
people found
this helpful
this helpful
The two ladies who I dealt with couldn't have been more helpful, any questions were answered and explained to me in easy terms! Thankyou so much and would recommend them to anyone looking to buy or sell ....
read full review
read full review
Comment on agent fees
I was more than happy with my fees
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:32 PM 04/09/2019 by allAgents
Best Estate Agent in Newbury 
