Jones Robinson Estate Agents

Awful awful awful customer service. Trying to buy a property and 9 months down the line we are still being fed excuse after excuse. The tell you they have everything then all of a sudden they don't then oh we need more, even though they already have it AND have proof they have it. I know they don't ... Read Full Review

These people behave appalling, they do not communicate with one another and are rude and patronising, and treat your deposit as a money making scheme. I am glad the Tenancy Deposit Scheme saw some kind of sense after it went to dispute, but I should not have been put through the stress of the ... Read Full Review

We found a buyer for our bungalow with planning permission. Throughout the prolonged period to exchange, which was outside the control of J-R, Paula has maintained excellent communications and chased the buyer plus their solicitor on a regular basis. We really appreciated her support and highly ... Read Full Review

I cannot recommend Toyah and the team at JR Lambourn highly enough. I was kept informed every step of the way and nothing was too much trouble. Exceptional service and always with a smile and happy demeanour. Thank ... Read Full Review

I cannot recommend Toyah and the team at JR Lambourn highly enough. I was kept informed every step of the way and nothing was too much trouble. Exceptional service and always with a smile and happy demeanour. Thank ... Read Full Review

Steer clear!.... After paying for the top service as sold by Jones Robinson to myself; the communication received was quite frankly disgusting, the amateur mistakes made by JonesRobinson not much better, especially regarding the "top" service I was sold you would expect to receive much ... Read Full Review

I am a new client to JR and I had a great experience. It did not take me more than 4 weeks from the viewing date to moving in my new home. Thanks to Paige Bradley and her team. They made sure everything was clear and easy for me . Thank you once again ... Read Full Review

I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from them! Purchased the property in Thatcham and waiting 6 months, vendor extent the sales forever and after that received the phone call that the vendor not sell the property any more. Propobly go ... Read Full Review

If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the staff. One great example is Clare Black, the name itself tells you that she is the brightest of the stars in the Jones Robinson galaxy. Perfect customer service and attention to the ... Read Full Review

We have used JR for 10 years managing our property and we were always completely satisfied with their service. We also sold a property using Michael Simpson which was extremely well managed. We have now decided to sell another property which was initially a smooth process until they recommended the ... Read Full Review

Caitlin was extremely helpful during my telephone conversation. She was friendly yet professional. She took time to listen to my questions and found out the answers immediately. She used her local knowledge of Newbury to tell me more about the Greenham area. Caitlin went out of her way to ... Read Full Review

Really disappointed! They promise to contact me about the letting but no one call back, it has been over 2 weeks and I still don't know if I am able to move in on time. I'm so tired to call them again and again, they don't usually pick up calls. Oh, That busy? At least please give ... Read Full Review

I'm normally the last person to write a glowing review about my experience of an estate agent! Having moved 19 times over 37 years I have become accustomed to receiving over estimates on the true value of my property, which ultimately ends up with disappointment once the market eventually ... Read Full Review

I cannot thank or recommend Jo and Toyah at the Lambourn branch enough!!! We've used Jones Robinson 3 times over the last 10 years and every time they seem to deliver fantastic service! I wouldn't use anyone else in the area. They have gone above and beyond. Ladies - thank you so much. ... Read Full Review

Have worked with Paul and Paula on a house sale and appreciated the professional approach and support as we progressed through from offer to ... Read Full Review

I recently sold a flat in Newbury through Jones Robinson. The service they offered was excellent. From the very professional sales video of the property (which brought quick results in finding a buyer) to the final completion I always felt the team were supportive and dynamic in bringing the sale ... Read Full Review

Through my experience with Jones Robinson it has been a mixed bag in terms of their ability to assist. Initially when looking at a property to rent they couldn't be more helpful jumping at the opportunities to show me properties. Once I had picked a property the disorganisation within the ... Read Full Review

We decided to use Jones Robinson Lettings because we had a very good (if initially unsuccessful) experience with Jones Robinson Estate sales; the estate agents were (and remain) helpful, kind, professional, prompt, and honest. It is unfortunate that none of these words can be used to describe the ... Read Full Review

The original property I had planned to rent fell through. Jones Robinson acted very quickly with setting up a same day viewing on another property and helped me get a new (better) flat organised very quickly. Referencing & paperwork was very organised and straightforward ... Read Full Review

Thank you to Jo & Toyah at Lambourn / Newbury Branch for making selling our house so easy. Once again you've both been amazing, A sensible & Fair valuation made the buyers come looking and sold over the asking price!! Five star service & communication and a pleasure ... Read Full Review