Jones Robinson Estate Agents
4.8/5, 896 reviews
97% recommended
91% lettings valuation accuracy
91% lettings fee satisfaction
At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successful firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm. show more At Jones Robinson, we can truly claim to be West Berkshire's most prominent and successful firm of estate agents. Over the past five years, we have sold and let more properties in the region than any other firm.

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2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 91% 91% £475 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
70 2 121 14 482 0 173 3 25 6
Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
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Jones Robinson Estate Agents Branches (view all 2)

“Great agent, would definitely recommend. They......”

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Aug 21,2019
Minithumbup
Beth
By: 'Alex'
Aug 21,2019
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Great agent, would definitely recommend. They work hard and are always available. Beth and Harris could not have done a better job...
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“If I could mark higher the 5* I would. What a......”

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Aug 09,2019
Minithumbup
Joanne
Toyah
By: 'Georgie Lynch'
Aug 09,2019
0 people found
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If I could mark higher the 5* I would. What an outstanding - professional team, Joanne and Toyah are. Not only made the house buying experience a pleasant one but they offer advice when needed and nothing seemed to be a problem! It Carlsberg made estate ...
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“Our recent experience...”

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Aug 09,2019
Minithumbup
Beth
By: 'Laura Browne'
Aug 09,2019
0 people found
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My Husband and I have recently been dealing with this estate agents to look for our next house as we had accepted an offer on our house not long ago. We managed to find three houses we liked with them, viewed them all and narrowed ...
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“Freya Boyce was extremely helpful efficient a......”

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Jul 19,2019
Minithumbup
By: 'Catalina Suso'
Jul 19,2019
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Freya Boyce was extremely helpful efficient and king while looking for properties to rent in Newbury and moving in to my new home. I am very pleased with her service. Catalina....
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“From the viewing through to completion Jones ......”

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Jul 18,2019
Minithumbup
Deborah
By: 'Miss Elizabeth Field'
Jul 18,2019
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From the viewing through to completion Jones Robinson were informative, professional and helpful. Deborah was an absolute joy to talk to, she was positive but realistic, nothing was too much trouble and she always made an effort to keep me up to date. I also ...
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“Freyea Boyce was always very patience and lis......”

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Jul 18,2019
Minithumbup
By: 'Janka Hostacna'
Jul 18,2019
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Freyea Boyce was always very patience and listened to all my requests. She is very helpful and understanding. I like talking to her, as she has very kind manners....
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“We sold a house through the Lambourn/Newbury ......”

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Jul 15,2019
Minithumbup
By: 'E Sarah Green'
Jul 15,2019
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We sold a house through the Lambourn/Newbury office of Jones Robinson, having failed to seek it last year through another agent. We had excellent support from Jo & Toyah. They were enthusiastic, knowledgeable about the local area & tenacious in following up the chain prior to ...
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“House buying / selling can be a very stressfu......”

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Jul 12,2019
Minithumbup
Joanne
Toyah
By: 'Steve mead'
Jul 12,2019
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House buying / selling can be a very stressful experience but Jones Robinson and especially the small but highly effective team at the Lamborne office made it a whole lot more bearable. Their attention to detail, efficient communication and genuine friendly approach throughout the process of ...
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“Jones Robinson’s Newbury office is managing b......”

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Jun 30,2019
Minithumbup
By: 'Lucy Wheeler'
Jun 30,2019
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Jones Robinson’s Newbury office is managing both our sale and purchase, and we have been so impressed from the moment we first picked up the phone to request a valuation. Everyone we have dealt with has been helpful - Neil was not only friendly, ...
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“First to follow-up initial visit...”

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Jun 13,2019
Minithumbup
Paul
By: 'Kennedy'
Jun 13,2019
0 people found
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I chose Jones Robinson as we were looking for a quick sale and Paul Evans was first to follow-up his initial visit by telephone and personally dropped off a brochure. He kept in regular contact and when things didn't go to plan provided helpful guidance ...
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Comment on agent fees
Fairly standard
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“Great friendly service...”

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May 23,2019
Minithumbup
Michael
By: 'HousesellerMD'
May 23,2019
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From start to finish we have been highly impressed with the professionalism and great service provided by Michael and the Jones Robinson team. I am more than happy to recommend them!...
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Comment on agent fees
Fair by comparison
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“Excellent customer service...”

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May 23,2019
Minithumbup
Michael
By: 'Nikki Magill'
May 23,2019
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We've recently purchased through Jones Robinson and I'm happy to say the service we received has been excellent. Michael's communication is brilliant- honest, quick replies and regular updates. The service I've received from Jones Robinson is far better than that provided to me by my ...
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N/A
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“Jones Robinson...”

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May 17,2019
Minithumbup
Anna
By: 'Jamesh'
May 17,2019
0 people found
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I have been a tenant in my property for the last three years and couldn't have asked for better service than I have received from Jones Robinson. Any questions or queries I have ever had have been dealt with quickly and in a very professional ...
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N/A
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“Harris has been enthusiastic about helping us to find a suitable property, listening and responding well, and keeping in touch....”

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May 08,2019
Minithumbup
By: 'Maureen and David'
May 08,2019
0 people found
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Harris has really listened and responded well to our requirements, especially the need to be near the town centre. He also suggested we viewed a type of property that we would not have selected, and we subsequently put it on our short list. He is ...
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“Professional and Personal Service...”

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May 07,2019
Minithumbup
Paul
Nicky
By: 'Andrea'
May 07,2019
0 people found
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I would highly recommend Jones Robinson. All team members are so pleasant and helpful. It was a difficult time to sell but the sale was handled in a professional way with clear guidance and support throughout the process. A big thank you to all staff ...
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Comment on agent fees
Average fees and they provide such a full, efficient service.
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“Unbeatable service!...”

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Apr 23,2019
Minithumbup
By: 'MHeppell'
Apr 23,2019
0 people found
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From Paula who arranged the viewing, to Matthew who showed me around, to Lucy who handled the tenant reference to Vanessa who oversaw the whole transaction - everyone was extremely helpful and professional in every way. I will def recommend their services to anyone and ...
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“Fantastic service...”

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Apr 02,2019
Minithumbup
By: 'LVerney'
Apr 02,2019
0 people found
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Fantastic service from all at Jones Robinson, especially from Harris and Paul. Great communication and helpful with all of our questions....
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“Efficient...”

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Mar 04,2019
Minithumbup
Paula
Nicky
By: 'Emma'
Mar 04,2019
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From first meeting with Paula, JR offered a friendly, professional and efficient service, communications were excellent with Nicky keeping us constantly advised....
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Comment on agent fees
Acceptable
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“Great ..... but poor finish...”

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Feb 22,2019
Minithumbup
By: 'Toby'
Feb 22,2019
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Great all the way through.... until collecting keys upon finding key missing to the attic space. Contacted them no way of finding key with no resolution. So what am l meant to do now.??...
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“Outstanding Customer Service...”

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Feb 19,2019
Minithumbup
Beth
Deborah
By: 'Deb0rahB'
Feb 19,2019
0 people found
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JR helped with our sale and purchase. The team worked tirelessly to help us. Beth and Deborah both went the extra mile (especially when problems arose) and gave us good advice throughout the process. I honestly don't think we would be in our lovely new ...
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Comment on agent fees
When things don’t go smoothly is when agents earn their fee. In our case we felt they were more than appropriate for the work they put in.
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“With You All The Way...”

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Feb 18,2019
Minithumbup
Paul
By: 'Mr H'
Feb 18,2019
0 people found
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I highly recommend Paul Hodgson and the team at Jones Robinson. They stood out from the start because they do what they say they're going to do. Paul gave a clear explanation of the proposed asking price and the strategy for selling, the brochure looked ...
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Comment on agent fees
Good she you consider what they are delivering.
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“SueG...”

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Feb 11,2019
Minithumbup
Deborah
By: 'Shela'
Feb 11,2019
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I was very impressed with Deborah's efforts on my behalf. Always acted professional & nothing was too much trouble. I was very grateful for all her efforts on my behalf....
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“First class service...”

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Feb 01,2019
Minithumbup
Deborah
By: 'Colin'
Feb 01,2019
0 people found
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Excellent service for the purchase of my property. Kept me updated and answered all of my queries quickly and efficiently....
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“Enthusiastically sold within 2weeks...”

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Dec 19,2018
Minithumbup
Paula
By: 'Nick'
Dec 19,2018
0 people found
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Paula was enthusiastic from the 1st meeting her approach was professional and encouraging . It was because of her that we chose J.R. as agent even though we had a lower commission agent offer. Once Paula had the green light from us she pulled out ...
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Comment on agent fees
I feel I got value for my money
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“Recent house sale...”

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Dec 03,2018
Minithumbup
Michael
Deborah
By: 'Neal B'
Dec 03,2018
0 people found
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The details of the house sale were extremely lengthy and complicated involving surveyors, Ordnance Survey and other parties. Michael perservered throughout the period and during a particularly difficult negotiation period secured the offer from the buyer. With support from the back office staff the sale ...
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“Very professional service...”

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Nov 30,2018
Minithumbup
Paula
By: 'Andy White'
Nov 30,2018
0 people found
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Jones Robinson sold our house. A very professional service. Paula Rudge especially as she always gave her time too make sure we were happy with how things were going and the team in the office were always on hand to sort any problems or questions ...
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Comment on agent fees
Fees were very high compared too other agents but you pay for what you get.
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“First Class Service...”

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Nov 30,2018
Minithumbup
Paula
Beth
By: 'David'
Nov 30,2018
0 people found
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Straight from the 'get go' both Paula and Beth were extremely professional and offered total confidence that they would sell my property and they did , the brochure and photos were fantastic and they communicated with me all the way , have used on many occasions and ...
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“Really helpful and friendly...”

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Nov 30,2018
Minithumbup
Toyah
Joanne
By: 'Shaun and Hannah'
Nov 30,2018
0 people found
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Bought our first house with Jones and Robinson and both Toyah and Joanne have made this experience a happy one instead of a stressful one. I was getting updates regarding the sale quicker through them than I was through my own solicitors....
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“Commentary...”

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Nov 20,2018
Minithumbup
Paul
By: 'JRGB'
Nov 20,2018
0 people found
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Friendly and courteous.Very efficient and kept us informed at every stage of the process;every date for viewing and feedback. Realistic advice on price adjustment in line with evolution of market and Paul Hodgson available at all times for any discussion. All office staff ...
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Comment on agent fees
Competitive and you get what you pay for.
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“Good Job...”

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Nov 07,2018
Minithumbup
Paula
By: 'Happy Seller'
Nov 07,2018
0 people found
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Sold my house within 6 days - very happy with the service. Price seems high in relation to on line companies but we needed to sell quickly and we did. Thanks you once again....
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Comment on agent fees
I think the agents fees are justified because of the overheads and marketing done however Im sure they will need to be lowered bearing in mind 50% of the market is going to use "on line" agents next year.
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Last updated at 2:31 PM 01/11/2017 by allAgents

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