No description available.
Jones Lang Lasalle

Website not available

Properties for Sale
Properties to Rent

“ Good letting experience... ”

Jun 22,2018
Minithumbup
By: 'Kan Wai Sum'
Jun 22,2018
0 people found
this helpful
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also ...
read full review
Comment on agent fees
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also very fast in tenant acquisition each time an existing tenant moves out. That helps us keep our yield on the property in tact.
Was this helpful? Yes
Mar 13,2018
Minithumbup
By: 'Luanna Pires'
Mar 13,2018
0 people found
this helpful
I had an amazing experience in renting my flat with JLL, especially with Rosie Golder. She always answered my emails promptly and gave all her best to find the flat. Also, after the contract was signed, they continually giving us the best management service. I ...
read full review
Comment on agent fees
The fees are quite high but are equivalent to the professional service that they provide.
Was this helpful? Yes
Feb 28,2018
Minithumbdown
By: 'Rachel'
Feb 28,2018
2 people found
this helpful
JLL made what should have been a blissful first year living together in a nice apartment in Manchester, one which was quite the opposite. This is solely due to the incompetence, idiocracy and pure laziness of the staff who work for them. On our first ...
read full review
Was this helpful? Yes
By: Anonymous
Apr 30, 2018
View all comments (1)
If you think that's bad, you should see how badly jll treats its staff here in the Norwich office! Crooked business is what jll is! ...
Nov 27,2017
Minithumbup
By: 'Antonio LEE'
Nov 27,2017
0 people found
this helpful
I am an overseas Landlord and commenced engagement with JLL since 2012. Among JLL offices in London, City Office is the one always with swift response and comprehensive market data for my review and final decision. These are what overseas landlord needed in their top priority ...
read full review
Comment on agent fees
With competitiveness
Was this helpful? Yes
Oct 09,2017
Minithumbdown
By: 'TIGHTFIGHTER'
Oct 09,2017
1 people found
this helpful
These guys are smart. They are all nice and friendly right up until you move in and then they encourage you to post a positive review online, then the ridiculousness starts. EVERY contractor they send around are the bottom line cheapest possible. This means multiple ...
read full review
Comment on agent fees
BAD
Was this helpful? Yes
Oct 02,2017
Minithumbdown
By: 'AB'
Oct 02,2017
2 people found
this helpful
Where to start. I never write a review, however after 6 months on a JLL managed premium property - I'm shocked. Initial contacts with the lettings negotiator was satisfying. Once the offer has ben given it was a complete nightmare. Contractual part took ages. Informations ...
read full review
Comment on agent fees
No relation in value to money.
Was this helpful? Yes
By: Emma Deeny
Jan 04, 2018
View all comments (1)
Hello 'AB', I work for JLL and I am disappointed to read your comments and would like to try to help. Your review does not reflect our usual standard of service and customer satisfaction and I would be pleased to look into the issues you have raised. Please contact me to discuss further. Emma Deeny emma.deeny@eu.jll.com 07841860973 ...
Sep 20,2017
Minithumbdown
By: 'PMSuk'
Sep 20,2017
1 people found
this helpful
Sales team were great, very helpful (Rosie in particular) and during the tenancy on the whole everything was fine...... However this is as good as it gets and I would echo 'london10's thoughts fully. I have also leased many rental properties in the last 10 ...
read full review
Comment on agent fees
Completely unjustified
Was this helpful? Yes
By: Emma Deeny
Sep 21, 2017
View all comments (1)
Hi there, I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details of where you have moved out from, so that I may investigate this further for you. Your experience does not reflect our usual service and I should like to learn what went wrong for you and look at the details of your case. Please get in touch. ...
Apr 25,2017
Minithumbdown
By: 'Josh'
Apr 25,2017
3 people found
this helpful
AVOID AT ALL COSTS. Absolutely appalling service when we tried to leave our apartment. Firstly they overcharged us with the rent owing to an "accounting error" and we did not even receive an apology or acceptance of any liability. Then there were extortionate ...
read full review
Was this helpful? Yes
Feb 24,2017
Minithumbdown
By: 'It is Mistake !'
Feb 24,2017
4 people found
this helpful
I may got the wrong branch, but called this number 02078524865 to ask more details for a flat. The woman who picks up the phone was not nice at all. it sharply make me feel bad to ask or to buy anything from here. She needs ...
read full review
Comment on agent fees
.
Was this helpful? Yes
By: Emma Deeny
Mar 16, 2017
View all comments (1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details. The number you dialled is not the office you have reviewed. Please get in touch with me on 0207 306 1639, so that I may best direct your query. ...
Dec 02,2016
Minithumbup
By: 'GG'
Dec 02,2016
0 people found
this helpful
So far, very good management, including renewal, prompt response in repairs needed. Constant information during letting period, no complaint so far....
read full review
Comment on agent fees
Fees can be considered a bit high, but having bad previous experience in non-managed property, I gladly accept them.
Was this helpful? Yes
Nov 22,2016
Minithumbdown
By: 'Eugeny'
Nov 22,2016
4 people found
this helpful
The worst company I have ever come across in terms of service and treating the clients. We have left their property in July 2016 and still did not get back our deposit due to the lack of communication with the company and unprofessional actions of their ...
read full review
Comment on agent fees
I
Was this helpful? Yes
Nov 04,2016
Minithumbup
By: 'Riverside'
Nov 04,2016
0 people found
this helpful
We would recommend JLL in respect of agency duties. They have just managed the sale of our apartment and have been thoroughly professional . We would not hesitate to use their services again as and when the need arose. Mr Peter Roberts was most attentive throughout...
read full review
Comment on agent fees
Fairly expensive.....but you get what you pay for !!!!
Was this helpful? Yes
Oct 31,2016
Minithumbup
By: 'Gerald'
Oct 31,2016
3 people found
this helpful
Neil Short is simply the 'go to' professional for all our needs. We have been with Neil for many years now, and he has always exceeded our expectations in every aspect of our professional dealings. As we are based outside the UK, we consider Neil ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2016
Minithumbup
By: 'JLL Woodberrypark Branch'
Oct 23,2016
0 people found
this helpful
Rosie, Laura and Peter is a great team who are very professional and know the market very well! Have excellent experience to working with them....
read full review
Comment on agent fees
Good, it deserved.
Was this helpful? Yes
Oct 10,2016
Minithumbup
By: 'Dr. Elie Elhadj'
Oct 10,2016
1 people found
this helpful
Assessing the investment feasibility in a new building just a few weeks before the EU referendum was rather challenging. Yasmin Forster provided a rational, objective, convincing, and professional assessment of the factors involved. Yasmin's team proved efficient, courteous, and knowledgeable....
read full review
Comment on agent fees
Reasonable fess for a good efficient service.
Was this helpful? Yes
Sep 19,2016
Minithumbdown
By: 'london10'
Sep 19,2016
5 people found
this helpful
The worst we have ever experienced after 10 different rented properties in the UK. They try to claim as much deposit as they can, and if you leave 2 weeks early, even with a new tenant arranged (so no financial loss to the landlord) they will charge ...
read full review
Comment on agent fees
Awful and unjustified
Was this helpful? Yes
By: Emma Deeny
Oct 20, 2016
View all comments (1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further for you. Your experience does not reflect our usual service and I should like to learn what went wrong for you. Please get in touch. ...
Sep 19,2016
Minithumbup
By: 'Lridgeon'
Sep 19,2016
0 people found
this helpful
The day after agreeing to list my property with JLL Macaila phoned to confirm she had found ideal tenants with great guarantors who wanted to move in the day after my current tenant moved out and were prepared to pay the full asking price! The ...
read full review
Comment on agent fees
I was very happy with the fees negotiated on this occasion.
Was this helpful? Yes
Sep 13,2016
Minithumbdown
By: 'Tenant'
Sep 13,2016
5 people found
this helpful
Horrible experience. They try to keep as much money as they can from deposit. It takes them weeks to do their part of the paperwork but they demand you to do yours within 24 hours. They write in their contract they will tell you how much ...
read full review
Was this helpful? Yes
By: Emma Deeny
Sep 13, 2016
View all comments (1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further for you. Your experience does not reflect our usual service and I should like to learn what went wrong for you. Please get in touch. ...
Jul 12,2016
Minithumbdown
By: 'Angry Tenant'
Jul 12,2016
5 people found
this helpful
Horrible from beginning to end. Property Manager does not respond to emails, impossible to have the repairs done and they will do whatever possible to keep the deposit after the tenancy ends - unbelievable excuses. Be careful with this agency, they are the worse ever. ...
read full review
What agent could do to change your mind?
They should pay to customers to use them.
Attached Files
Comment on agent fees
They should pay to customers to use them.
Was this helpful? Yes
By: Emma Deeny
Sep 05, 2016
View all comments (1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further for you. Your experience does not reflect our usual service and I should like to learn what went wrong for you. Please get in touch. ...
May 20,2016
Minithumbup
By: 'Stephen H'
May 20,2016
0 people found
this helpful
Michael was a pleasure to deal with. He was polite, honest and listened to what we wanted. The best letting agent I have met. Thank you Regards Steve Hazelwood...
read full review
Was this helpful? Yes
By: Emma Deeny
Sep 08, 2016
View all comments (1)
Thanks for your great comments Steve. I will make sure that Michael sees your review. ...
Apr 22,2016
Minithumbup
By: 'Amanda C'
Apr 22,2016
0 people found
this helpful
Extremely helpful and efficient. Very friendly and professional in their conduct. Very willing to share information and assist in general....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Emma Deeny
Sep 08, 2016
View all comments (1)
Thanks for your great comments Amanda. ...
Mar 24,2016
Minithumbdown
By: 'Elton Johnson'
Mar 24,2016
6 people found
this helpful
Worst property manager ever, doesn't acknowledge e-mails, doesn't reply to simple questions, makes up stories which contradict what he had stated before. Clearly unfit for this position, should be a negotiator to be generous....
read full review
Was this helpful? Yes
By: Emma Deeny
Sep 05, 2016
View all comments (1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise me on the details, so that I may investigate this further for you. Your experience does not reflect our standard service and I should like to learn what went wrong for you. Please get in touch. ...
Dec 14,2015
Minithumbdown
By: 'Jennifer'
Dec 14,2015
5 people found
this helpful
Totally ruined my experience with corporate estate agents. The people who work here have no compassion, no empathy or care for their tenants. They were nice at the start, before taking money from you, and then the second it was time to look elsewhere / move ...
read full review
Was this helpful? Yes
Oct 08,2015
Minithumbdown
By: 'RLW'
Oct 08,2015
2 people found
this helpful
I can honestly say I have never come across a bunch of more unprofessional, incompetent and down right infuriating staff as those I encountered when dealing with JLL for my recent tenancy arrangement. We have been plagued with issues from day one when we agreed ...
read full review
What agent could do to change your mind?
JLL really need to work on how their staff treat their customers and their customers' issues. When they are getting money from you, they are great, as soon as you have paid, you will be ignored. No company is THAT busy that they cannot acknowledge tenants' emails. Its bad management, bad hiring principles and giving the company a terrible reputation. It really needs working on as I wish to remain in my current property yet I wouldn't stay due to the letting agents
Attached Files
Comment on agent fees
We were charged money for an administrative process that was not necessary and getting the money refunded was a task in itself.
Was this helpful? Yes
Sep 23,2015
Minithumbdown
By: 'Mrs Rowan'
Sep 23,2015
6 people found
this helpful
Absolutely shocking. DO NOT USE THIS BRANCH. We were in a property managed by them for almost 2 years- we experienced a severe leak which ruined some of our belongings and furniture. It took them 3 days to get someone out to look at the leak ( just ...
read full review
Was this helpful? Yes
Aug 24,2015
Minithumbdown
By: 'sonia'
Aug 24,2015
4 people found
this helpful
Worst service EVER. Just spoke with the rudest woman in the world (greenwich branch) who laughed at me ad made me seem silly while I was explaining my issues with JLL and at the end she hung up the telephone in my face because 'she ...
read full review
Was this helpful? Yes
Aug 14,2015
Minithumbdown
By: 'JBrown'
Aug 14,2015
4 people found
this helpful
Was buying a property through JLL with an agreed sale only to be gazumped two weeks later. Agents are not allowed to show people an apartment once a sale has been agreed. JLL claim that the new buyer saw the property the morning that the ...
read full review
Was this helpful? Yes
May 28,2015
Minithumbdown
By: 'Never again'
May 28,2015
5 people found
this helpful
We should have guessed that our experience of JLL in Manchester Hight Street was going to be a negative one on our moving day. Having agreed the date and time to pick up keys and sign contract we were en route with the removal men ...
read full review
Was this helpful? Yes
Apr 23,2015
Minithumbdown
By: 'StephenSlavin'
Apr 23,2015
4 people found
this helpful
Words can't even express the absolutely horrendous service myself and my flatmate have received from JLL following our move into a flat in Manchester city centre. We have been residents there for six weeks now and have been promised time and time again that repairs ...
read full review
Was this helpful? Yes
Jan 02,2015
Minithumbdown
By: 'unhappytenant'
Jan 02,2015
2 people found
this helpful
Rude and exceedingly unhelpful staff. Won't reply to emails. Won't give tenants information or proper access to rented property. Strongly advise to not rent with JLL....
read full review
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 1 4 31 1 1 0 0 0 6

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Jones Lang Lasalle

Individual Branch Awards


Firm Widgets

My widgets

Edinburgh
7 Exchange Crescent Conference Square,, EH3 8LL
(1)
Finsbury Park
Unit B, Parkway Apartments, Woodberry Park, Goodchild Road, London N4 2BL
(6)
Glasgow
150 St Vincent Street, G2 5ND
(0)
show all branches (13)
Leeds
Landmark House, 32 Park Place, Leeds LS1 2SP
(2)
London
11 Westferry Circus, London E14 4HE
(2)
London
22 College Approach, London SE10 9HY
(4)
London
387 Kensington High Street, London W14 8QH
(1)
London
30 Warwick Street, London W1B 5NH
(1)
Manchester
67A High Street, M4 1FS
(4)
Manchester
257 Deansgate, Manchester M3 4AW
(2)
Office 1
45 Church Street, Birmingham B3 2RT
(0)
Office 1
8 Montpelier Vale, London SE3 0TA
(15)
Stratford London
Unex Tower, 5 Station Street, London E15 1DA
(1)


Find the Best Agent to
Sell or Rent Your Home