John G Dean & Co

This firm has considerable knowledge of and is local to the area of our property. They have been efficient in all matters during the four years they have acted as our agents especially as we are three people with shared possession. In dealing with us they are: - quick to communicate with email, ... Read Full Review

We rented our flat in Earlsfield through John Dean & Co for nearly 4 years, and throughout that time, we were consistantly happy with the service we received. When it came time for us to leave the flat, we were unsure of the exact date that we would be able to vacate the property, but John ... Read Full Review

I am the current tenant of a property managed by John G. Dean, and my experience with them has been very positive. My housemates and I have mostly liaised with Vicki Phelan, and she has been quick to respond to emails, and sorted any problems quickly and professionally. For example, when our ... Read Full Review

I have been a tenant with John Dean since 2006 and I can only commend their efficiency and professionalism. I have been renting a flat following a difficult personal situation and Ms Vicki Phelan was empathetic and very helpful during that particularly trying time. I can only praise Vicki and ... Read Full Review

I have retained John Dean & Co as letting agent for five years. Over that time I have found them to be reliable, open and straightforward, and have not had cause to question their professionalism. I also note that they have been in business in south-west London for a very long time, compared ... Read Full Review

I have been a landlord with the same flat for over 20 years and I was introduced to John Dean two and a half years ago by someone that I have great deal of respect for after my previous agents decided to concentrate their efforts north of the Thames. John Dean's offices are literally across the ... Read Full Review

I have had a relationship with this firm since 1992 - for six years at that time as a tenant and since 2001 until present as a landlord. In both instances I have found the firm, and in particular the agent mentioned in other postings, to be very professional and approachable. Always responding ... Read Full Review

The agent was very professional. We had to complete all kinds of background checks and there were regular inspections. But this was all good as it made us act responsible and look after the property. Which meant we got all our deposit ... Read Full Review

[[EDIT ORIGINAL START]] This agent is completely crooked! Upon moving out, they requested that my deposit be reimbursed by the tenants moving in. They refused to carry out a check of the property, and instead asked the new tenants to refund what they felt was appropriate from my deposit. They ... Read Full Review

Literally the rudest, nastiest person I have dealt with professionally. I think she must get pleasure out of making tenants lives a misery based on the reviews here. I think she may be somewhere on the autistic spectrum, but perhaps thats just my way of rationalising how one person can be so ... Read Full Review

We have rented a property in Queenstown road,Battersae through John Dean for the past 2 years and have just finalized moving out and settling the account.So we would like to say a big thank you to Vicki Phelan and team for being the best Estate Agents to deal with ,to communicate to and to get ... Read Full Review

i have rented a property in Du Cane Court through John Dean for the past 3 years and have just finalized moving out and settling the account. have dealt with Vicki Phelan all through those 3,5 years and have always had a good contact with her and felt her very understanding and willing to help in ... Read Full Review

At best, this agency is consistently rubbish and the woman mentioned in other reviews is tactless and rude, the most shocking is believing I'm not a British citizen "with a name like that". As others have mentioned, they assume it is fine to give less than 24hr notice if any notice at ... Read Full Review

Avoid. Vicki Phelan is offensive, unprofessional, rude and a thief. The whole deposit was taken despite our cleaning, and normal wear and tear does not exist to her, despite british law stating otherwise. The agency is a disgrace, failing to provide a breakdown of costs and is exactly as the ... Read Full Review

An aweful company to deal with as a tenant. Check out this extract from an email I recently received: Your tenancy of the above expires on the xxxx July 2011. I should like to call at the flat sometime this afternoon or tomorrow afternoon to inspect. Can I assume this is acceptable with pass ... Read Full Review

This agent, and the woman mentioned in a number of the other posts, is an absolute joke. I've never encountered such a rude person, ridiculous when you bear in mind it is a customer facing job. I loved the flat and so persisted with the tenancy, but was seeking legal advice on the way the ... Read Full Review

[[EDIT ORIGINAL START]] A disgrace from start to finish. Vicki was rude and impudent. [[EDIT ORIGINAL END]] A disgrace from start to finish. ****** was rude and impudent. Admin note: Agent's name has been ... Read Full Review

[[EDIT ORIGINAL START]] Vicky Phelan the contact at this mickey mouse outfit is possibly the rudest woman i have ever had the misfortune of dealing with. Ignorant, aggressive and completely unreasonable. I have yet to sign on the dotted line yet and already the life force has been drained from me. ... Read Full Review

[[EDIT ORIGINAL START]] I am sorry that you all had such a horrid time with these people but I would like to thank you sooooo much for these reivews. you just saved us a lot of money and hassle. Vicky is also the rudest woman I have ever had to speak to and she was trying to encourage us to let a ... Read Full Review

John Dean are by far the rudest and most inefficient people I have ever had the displeasure of meeting. Not only are they ingnorant, rude and entirely unintersted in their tenants they are incapable of the smallest task without both multiple correspondance and extra fees. I cannot even ... Read Full Review