John Payne
2.2/5, 22 reviews
32% recommended
100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
57% lettings fee satisfaction
Established in 1975, John Payne are one of the leading Independent Estate Agents in South East London handling a wide range of residential and commercial properties. show more Established in 1975, John Payne are one of the leading Independent Estate Agents in South East London handling a wide range of residential and commercial properties.

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 50% £0 £0
Lettings 100% 57% £1,000 £2,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 1 8 3 2 2 1 0 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“John Payne Greenwich and blackheath standard ......”

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Jan 09,2021
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By: 'jw'
Jan 09,2021
0 people found
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John Payne Greenwich and blackheath standard is an estate agent in greenwich that one should avoid as I have had nothing but bad experiences when engaging with them to view a property that was posted to let by their letting department. After confirming our viewing ...
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“Got a property let in West Greenwich by John ......”

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Aug 03,2020
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By: 'JS'
Aug 03,2020
0 people found
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Got a property let in West Greenwich by John Payne, contract renewed at the beginning of the year and paid the fees for renewal. Pity is that the tenant never signed the renewal, on purpose, and John Payne did not even informed me. Terrible service, ...
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“Avoid renting from John Payne at all costs. ......”

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May 01,2020
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By: 'Catherine'
May 01,2020
1 people found
this helpful
Avoid renting from John Payne at all costs. We had arranged for the house to be in a certain condition and they lied to us before moving in saying that it would be. We then found the property to be not as agreed and since ...
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“This company brought along viewers to the apa......”

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Apr 08,2020
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By: 'LISA'
Apr 08,2020
0 people found
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This company brought along viewers to the apartment I was letting outside of the tenancy agreement with the intention of showing them around when we were not home. We explained we had symptoms of Covid 19 and were self isolating which didn't deter them at all....
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“Tom helped me secure a rental apartment in Lewisham. Although ......”

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Sep 24,2019
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By: 'Nadia'
Sep 24,2019
0 people found
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Tom helped me secure a rental apartment in Lewisham. Although I ultimately did not follow through with the tenancy (as I found a property more suited to my needs), my experience working with Tom has been nothing short of excellent. Tom was very professional, polite ...
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“Rental hell...”

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Sep 21,2019
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By: 'Ella'
Sep 21,2019
0 people found
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We had a lovely meeting when we viewed our rental property. Unfortunately this wasn't the standard that was upheld by the property managers we deal with, we can never recieve a timely response and they fail to inform the landlords of their contractual and legal ...
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“AWFUL experience...”

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May 25,2019
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By: 'Blackheath1'
May 25,2019
1 people found
this helpful
Agents at JP, especially unprofessional Will who managed to make the process of purchasing a home 100x more stressful than it needed to be. In the end it was a relatively straightforward purchase but we were constantly chased for things we´d already completed with ...
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“After-sales service unsatisfactory...”

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Mar 08,2019
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By: 'After-sales'
Mar 08,2019
2 people found
this helpful
We recently sold our propertly in Blackheath through John Payne. We went with John Payne on the basis of their market reach and after-sales service promoted to us. We were extremely disappointed with the level of service provided after the sale has been agreed - ...
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“Excellent service...”

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Sep 25,2018
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By: 'Jo'
Sep 25,2018
0 people found
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Susan at John Payne in East Greenwich was incredibly helpful and supportive during the buying process. She was always contactable and was regularly in touch with me during what is always a stressful process! I highly recommend John Payne and especially Susan.The after sales ...
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“The service provided by the Blackheath Village office of John ......”

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Mar 28,2017
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By: 'Vanessa'
Mar 28,2017
0 people found
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The service provided by the Blackheath Village office of John Payne is outstanding. Having chosen John Payne as our agents because of the professionalism provided by another of their offices, we benefited from the outstanding service of Hayley, Will and Lee in the varied aspects ...
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“Absolutely over the moon excellent communication and kept me up ......”

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Feb 23,2017
Minithumbup
By: 'Michelle'
Feb 23,2017
0 people found
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Absolutely over the moon excellent communication and kept me up to date on a regular basis. Took the stress out of selling our property. They were extremely professional my thanks to the Team Susan Denny and Nicholas Kay they really went the extra mile and ...
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Comment on agent fees
Agents Fees were very honest and worth every penny
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“Rented a flat with John Payne, agent was difficult to ......”

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Jan 14,2017
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By: 'Charliep'
Jan 14,2017
0 people found
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Rented a flat with John Payne, agent was difficult to get hold of, never communicated what was going on with myself and flatmate so we were constantly chasing him up. In the end due to a miscommunication of the fees, I overpaid by about £200. John ...
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Comment on agent fees
- Very expensive considering the service received.
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“Totally unprofessional and not supportive of the 'seller'. Was very ......”

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Oct 21,2016
Minithumbdown
By: 'Linda'
Oct 21,2016
4 people found
this helpful
Totally unprofessional and not supportive of the 'seller'. Was very stressful from start to finish post BREXIT. Very profit focused and no customer care. This agent has the Blackheath market and acted in a very arrogant way. I would contact the other agents in the ...
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Comment on agent fees
They are negotiable however did not deserve my fee of £9K!
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“My family has been renting a house in Greenwich managed ......”

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Oct 07,2016
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By: 'Tenant'
Oct 07,2016
1 people found
this helpful
My family has been renting a house in Greenwich managed by John Payne for a year. After having lived in London for over two decades and rented a few flats managed by landlords directly and other real estate agents, I do seriously recommend you to ...
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Comment on agent fees
They are in line with the other agents as far as we know.
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“I used these estate agents last year. They were extremely ......”

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Dec 31,2015
Minithumbdown
By: 'T'
Dec 31,2015
0 people found
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I used these estate agents last year. They were extremely unprofessional and rude (after we had payed the referencing fees) and simple requests much more difficult then expected. On viewing the flat seemed fine, however it was clear it had been poorly maintained and not ...
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“Very poor experience from the start, numerous mis communications, lack ......”

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Aug 13,2014
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By: 'Unhappy'
Aug 13,2014
3 people found
this helpful
Very poor experience from the start, numerous mis communications, lack of response initially blamed on new computer system. Inspections missed, issues not recorded correctly. The main problem is they failed to tell us about a known problem at the start which if we were made ...
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“I searched for a flat using John Payne in 2012. Unlike ......”

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Sep 20,2013
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By: 'Atticus'
Sep 20,2013
0 people found
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I searched for a flat using John Payne in 2012. Unlike most other agents in the area, John Payne showed a lot of integrity, were friendly and never provided misinformation, and I was quite impressed with them. One weakness is that they are not very dynamic- ...
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“we went in to a seal bid process with john ......”

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Jan 27,2013
Minithumbdown
By: 'angry'
Jan 27,2013
5 people found
this helpful
we went in to a seal bid process with john payne, it seemed a very corrupt proccess where bidders came out of the blue right at the end and got preferrential treatment. avoid at all costs...
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“Since moving to london, we dealt with over 15 estates agents, ......”

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Mar 08,2012
Minithumbdown
By: 'John'
Mar 08,2012
3 people found
this helpful
Since moving to london, we dealt with over 15 estates agents, we never had any bad experience except john payne. They were not friendly and rude. We found one property we were interrested in, after viewing it we were quite keen but they somehow keep telling ...
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“I decided to use John Payne after a very bad ......”

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Feb 24,2011
Minithumbup
By: 'Raphael'
Feb 24,2011
0 people found
this helpful
I decided to use John Payne after a very bad experience with another local agent and I have to say that the difference between the two was chalk and cheese. John Payne were very unlike the stereotypical agent I found them to be professional, trustworthy ...
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“We couldn't be happier with John Payne. They were quick ......”

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Feb 09,2011
Minithumbup
By: 'Michael'
Feb 09,2011
0 people found
this helpful
We couldn't be happier with John Payne. They were quick to respond, professional and got us the price we wanted for our house. Highly recommended!...
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“John Payne is a "pain" right from the start. They ......”

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Apr 12,2010
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By: 'extremely'
Apr 12,2010
3 people found
this helpful
John Payne is a "pain" right from the start. They took ages to prepare a brochure, would'nt do accompanied viewings, no feedback (you will have to call them at least 5 times to get them to return your call), would'nt sell the house to people when ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:56 PM 01/11/2017 by allAgents

Awards won by John Payne

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