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Established in 1975, John Payne are one of the leading Independent Estate Agents in South East London handling a wide range of residential and commercial properties.
 
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Mar 28,2017
Minithumbup
By: 'Vanessa'
Mar 28,2017
0 people found
this helpful
The service provided by the Blackheath Village office of John Payne is outstanding. Having chosen John Payne as our agents because of the professionalism provided by another of their offices, we benefited from the outstanding service of Hayley, Will and Lee in the varied aspects of sales, renting and as landlords. John Payne in Blackheath Village provides a personal approach and the agents are dedicated to finding the right outcome for all of their clients. They are honest and very fair to all p...
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Feb 23,2017
Minithumbup
Susan Denny
By: 'Michelle and Paul'
Feb 23,2017
0 people found
this helpful
Absolutely over the moon excellent communication and kept me up to date on a regular basis. Took the stress out of selling our property. They were extremely professional my thanks to the Team Susan Denny and Nicholas Kay they really went the extra mile and would highly recommend John Payne I would not use any other Estate Agent...
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Comment on agent fees
Agents Fees were very honest and worth every penny
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Jan 14,2017
Minithumbdown
By: 'Charliep'
Jan 14,2017
0 people found
this helpful
Rented a flat with John Payne, agent was difficult to get hold of, never communicated what was going on with myself and flatmate so we were constantly chasing him up. In the end due to a miscommunication of the fees, I overpaid by about £200. John Payne refused to pay this back and it took over 2 months and threats of legal action until they finally repaid the money they owed. Upon arrival, flat was disgusting and filthy. Avoid at all costs....
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Comment on agent fees
- Very expensive considering the service received.
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Oct 21,2016
Minithumbdown
By: 'Linda'
Oct 21,2016
3 people found
this helpful
Totally unprofessional and not supportive of the 'seller'. Was very stressful from start to finish post BREXIT. Very profit focused and no customer care. This agent has the Blackheath market and acted in a very arrogant way. I would contact the other agents in the area and get 3/4 valuations before committing to this agency and ask questions with regards to building issues, buyer details etc....
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Comment on agent fees
They are negotiable however did not deserve my fee of £9K!
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Oct 07,2016
Minithumbdown
By: 'Tenant in Greenwich, London'
Oct 07,2016
1 people found
this helpful
My family has been renting a house in Greenwich managed by John Payne for a year. After having lived in London for over two decades and rented a few flats managed by landlords directly and other real estate agents, I do seriously recommend you to avoid any property managed by John Payne please. They are very unprofessional which results in the repairs not being carried for months (yes, not days, for example we were without heating for over a month in winter), no matter how important the issue...
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Comment on agent fees
They are in line with the other agents as far as we know.
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Dec 31,2015
Minithumbdown
Sarah
By: 'T'
Dec 31,2015
0 people found
this helpful
I used these estate agents last year. They were extremely unprofessional and rude (after we had payed the referencing fees) and simple requests much more difficult then expected. On viewing the flat seemed fine, however it was clear it had been poorly maintained and not cleaned. The day we moved in, we found black mould behind the bed and bedside tables, and leaks in the bathroom were never fixed....
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Aug 13,2014
Minithumbdown
By: 'Unhappy tenant'
Aug 13,2014
3 people found
this helpful
Very poor experience from the start, numerous mis communications, lack of response initially blamed on new computer system. Inspections missed, issues not recorded correctly. The main problem is they failed to tell us about a known problem at the start which if we were made aware off we wouldn't have rented the property as had a year of suffering because of their mis communications. Wouldn't use again, very disappointed....
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Sep 20,2013
Minithumbup
Susan Denny
By: 'Atticus'
Sep 20,2013
0 people found
this helpful
I searched for a flat using John Payne in 2012. Unlike most other agents in the area, John Payne showed a lot of integrity, were friendly and never provided misinformation, and I was quite impressed with them. One weakness is that they are not very dynamic- for example after I was gazumped on my 1st offer, they could have shown some dynamicism and tried to show me some more properties but they seemed a bit laidback. But all in all, I would rather have that over dishonesty, after seeing the other...
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Jan 27,2013
Minithumbdown
By: 'angry buyer'
Jan 27,2013
5 people found
this helpful
we went in to a seal bid process with john payne, it seemed a very corrupt proccess where bidders came out of the blue right at the end and got preferrential treatment. avoid at all costs...
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Mar 08,2012
Minithumbdown
By: 'John pain customer'
Mar 08,2012
3 people found
this helpful
Since moving to london, we dealt with over 15 estates agents, we never had any bad experience except john payne. They were not friendly and rude. We found one property we were interrested in, after viewing it we were quite keen but they somehow keep telling us that it was not a suitable property for us. We asked them for reason, we would have understood if they were honest with us and keep us informed but they seem to ignore and meddle about, trying to distract us with another properties. I fin...
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Feb 24,2011
Minithumbup
By: 'Raphael E'
Feb 24,2011
0 people found
this helpful
I decided to use John Payne after a very bad experience with another local agent and I have to say that the difference between the two was chalk and cheese. John Payne were very unlike the stereotypical agent I found them to be professional, trustworthy and very knowledgeable, highly recommended!...
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Feb 09,2011
Minithumbup
By: 'Michael B'
Feb 09,2011
0 people found
this helpful
We couldn't be happier with John Payne. They were quick to respond, professional and got us the price we wanted for our house. Highly recommended!...
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Apr 12,2010
Minithumbdown
By: 'extremely unahppy'
Apr 12,2010
3 people found
this helpful
John Payne is a \"pain\" right from the start. They took ages to prepare a brochure, would\'nt do accompanied viewings, no feedback (you will have to call them at least 5 times to get them to return your call), would\'nt sell the house to people when they would call. I would say if your house sells somehow, it\'s not because of them, it\'s because you have been lucky against all odds!...
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Last updated at 2:56 PM 01/11/2017 by allAgents

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Last updated at 2:56 PM 01/11/2017 by allAgents

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Blackheath
11 Stratheden Parade, London SE3 7SX
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Blackheath Village
1 Montpelier Vale, London SE3 0TA
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Greenwich East
11-15 Woolwich Road, London SE10 0RA
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show all branches (5)
Greenwich West
227 Greenwich High Road, London SE10 8NB
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Lee
119 Burnt Ash Road, London SE12 8RA
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