JM Estates Ltd - Encore
2.7/5, 69 reviews
39% recommended



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 8 7 10 1 0 0 0 16 24
Areas covered
Address

Unit 5, Lakeside Business Park, Swan Lane
Sandhurst
Berkshire
GU47 9DN
01344 823650

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“RAT PROBLEM...”

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Feb 09,2022
Minithumbdown
By: 'Yehoshua Sollis-Smith'
Feb 09,2022
0 people found
this helpful
Absolutely terrible service from this management company! Due to there incompetence in regulating an Airbnb that is in our block at 15 Brunswik Hill there is now a rat problem! After multiple attempts to contact them to explain the issue and having no luck we where ...
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“Avoid...”

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Oct 30,2021
Minithumbdown
By: 'Tired of it'
Oct 30,2021
1 people found
this helpful
If you are considering bying a leasehold property that is managed by them, or hiring them to manage your estate, do not do it!! In our block everything is broken. The entrance door cannot be locked, sockets and windows are hanging from the wall, flytipping ...
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“AVOID WHENEVER POSSIBLE....”

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Aug 12,2021
Minithumbdown
By: 'F'
Aug 12,2021
0 people found
this helpful
AVOID WHENEVER POSSIBLE. We have had so many issues for such a long period of time and they only do the minimum always blaming contractors. Overgrown trees touching properties, uncut grass for months, overgrown bushes... they do nothing apart from charging ££. They are very good ...
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Was this helpful? Yes
By: Encore
Aug 19, 2021
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We are sorry you have not had the best experience. Obviously not knowing your property we can't comment on the specifics but I would urge you to contact us with your property details so we can look into this for you. Please mail [email protected] ...

“Terrible Terrible Terrible!...”

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Jun 17,2020
Minithumbdown
By: 'FS'
Jun 17,2020
0 people found
this helpful
Terrible Terrible Terrible! They manage bears rails park in windsor and charge £25,000 just for garden maintenance. All they do is cut the grass. Highly incompetent...
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Was this helpful? Yes
By: Martin Kavanagh
Aug 17, 2020
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Perhaps we can help, we are an independent managing Agent based in Berkshire, we are just updating our website but it should be up by Wednesday this week. Happy to have a no commitment by either side conversation to see if we could be of assistance. ...

“Beware: Today this company is renamed JM Estates / Encore (based ......”

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Jan 27,2020
Minithumbdown
By: 'AGENT'
Jan 27,2020
2 people found
this helpful
Beware: Today this company is renamed JM Estates / Encore (based in Cambridge). In 3 words: Bl**dy expensive, useless and incompetent Unable to properly apportion service charges, with 3 units paying 0 service charge until in 2010, until I went to the LVT. The major works were a disaster, ...
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Comment on agent fees
Site Managing Agents fees mixes 2 different leases. This means you are paying for some elses property. So far I have had to pay out for 23 years for 3 units, new steel steps etc
Was this helpful? Yes

“Their action is legal action - no action on requested repairs...”

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Jan 30,2019
Minithumbdown
By: 'Potholes'
Jan 30,2019
1 people found
this helpful
They supposedly manage Imperial Park in Windsor. For months I have been emailing them about potholes in one of the shared gravel driveways. I believe some stones (not gravel) were thrown in however these have soon dispersed so the problem remains. I have told that ...
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“Appalling service...”

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Aug 20,2018
Minithumbdown
By: 'David'
Aug 20,2018
5 people found
this helpful
I have over 35 years experience of commercial organisations and without doubt John Mortimer is the worst for service I have ever dealt with. Their office staff are arrogant, slow to respond and their promised timescales for work to be carried out are not met. I ...
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Comment on agent fees
Excessive
Was this helpful? Yes

“Bad,incompetent, unprofessional, illegal charges to our accounts. Broken promises, ......”

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Feb 07,2018
Minithumbdown
By: 'The'
Feb 07,2018
6 people found
this helpful
Bad,incompetent, unprofessional, illegal charges to our accounts. Broken promises, no understanding of contract law; and I was dealing with their MD, Simon! Issued Court proceedings against them and awaiting a Court date....
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“Stay well clear off this company if you can even ......”

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Oct 01,2017
Minithumbdown
John
By: 'Alex'
Oct 01,2017
3 people found
this helpful
Stay well clear off this company if you can even call it a company more like a bunch off cowboys.They will insist on there own in house companies to do the work and they will be 2-3 times more expensive than all other companies ...
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Comment on agent fees
Disgusting
Was this helpful? Yes

“Terrible service. Now part of Encore and service is even ......”

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Feb 13,2017
Minithumbdown
By: 'Sufferer1'
Feb 13,2017
14 people found
this helpful
Terrible service. Now part of Encore and service is even worse. Since takeover. Then to make matters worse they applied rip off fees for services we were already paying for....
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Comment on agent fees
Since taken over by encore they have applied rip off fees for services we are already contracted for and paying for.
Was this helpful? Yes

“Appalling service, I have been constantly on the phone to ......”

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Jan 09,2017
Minithumbdown
By: 'Sooty'
Jan 09,2017
11 people found
this helpful
Appalling service, I have been constantly on the phone to them and nothing is done. They put the fees up and the service has gone downhill. High staff turnover and when you call to speak to the block mananger 90% of the time that are on ...
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Comment on agent fees
High percentage increase for a lesser service
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“Appalling service from these people - do not work with ......”

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Dec 09,2016
Minithumbdown
By: 'Steve'
Dec 09,2016
9 people found
this helpful
Appalling service from these people - do not work with them! You have been warned!!. Poor communication, incompetence at every level and total disregard for any kind of customer service. They will make your life a misery....
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Comment on agent fees
Fees increased recently and service level dropped even further. This pretty much sums them up.
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“Steer well clear! We gave them so many chances to ......”

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Apr 26,2016
Minithumbdown
By: 'Karen'
Apr 26,2016
4 people found
this helpful
Steer well clear! We gave them so many chances to clean up their act but despite promises they didn't do anything they said they would, they didn't pay bills so services were cut, they are highly disorganised and incompetent! Not recommended!!!...
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What agent could do to change your mind?
Fees are cheap - but you get what you pay for!
Attached Filesnbsp;
Comment on agent fees
Fees are cheap - but you get what you pay for!
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“I would give 0 stars if possible. I genuinely don't know ......”

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Jan 06,2016
Minithumbdown
By: 'Sef'
Jan 06,2016
8 people found
this helpful
I would give 0 stars if possible. I genuinely don't know what this company offers the people who, like myself, are somehow bound to pay their (increasing) monthly management fee despite owning the property freehold, yet there is absolutely nothing they do for me. When I ...
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What agent could do to change your mind?
Woeful. Daylight extortion.
Attached Filesnbsp;
Comment on agent fees
Woeful. Daylight extortion.
Was this helpful? Yes
By: Saby
Feb 10, 2016
View all comments (2)
I completely agree. We have had a terrible service from John Mortimer's to date with lots of evidence of their poor service thanks to their emails and inability to return phone calls. We are writing a complaint and would not recommend anyone use them. I am a Director for our block given that they were ripping us off constantly, someone had to watch them. Fortunately, another Owner has also become Director and despite initially thinking they couldn't be as bad as I told her, now is beyond frustra ...

“I strongly advise to not enlist John Mortimer to manage ......”

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Nov 02,2015
Minithumbdown
By: 'Simon'
Nov 02,2015
8 people found
this helpful
I strongly advise to not enlist John Mortimer to manage your property. The service is appalling and communication in particular is shocking. They do not reply to emails or deal with matters in a reasonable or fair manner. I have had water leaks for over 6 ...
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Was this helpful? Yes
By: emma
Jan 05, 2016
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Hi Simon, we are having trouble too - they are very rude, taking a lot of money and not spending enough on the services they claim to provide. Who would you recommend instead? Thanks ...

“On our estate, Friars Mead in Addlestone there are several ......”

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Oct 22,2014
Minithumbdown
By: 'friarsmead'
Oct 22,2014
9 people found
this helpful
On our estate, Friars Mead in Addlestone there are several home owners at our wits end with John Mortimer. They charge us for gardening services that they do not deliver, in fact they actually cost us more in garden maintenance because several of us have ...
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What agent could do to change your mind?
1. respond to emails, phone calls and complaints. 2. deliver services paid for to an acceptable standard and in a timely manner. Basically do what they are paid to do.
Attached Filesnbsp;
Comment on agent fees
I have no problem paying these fees if they do the work they are paid to do.
Was this helpful? Yes
By: Sef
Jan 05, 2016
View all comments (2)
The reviewer's experience actually mirrors my experience of John Mortimer Estates over the last year. Looking at your rating on here and reviews on other sites, it's a relatively common theme, especially for residents of Friars Mead. So maybe instead of petulantly accusing people of lying, tackle the problem like a reasonable business should...with some sort of tact. ...

“There was a gas leak in the morning, I informed ......”

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Oct 07,2014
Minithumbdown
John
By: 'Josh'
Oct 07,2014
1 people found
this helpful
There was a gas leak in the morning, I informed the contact before I left for work. I was then disturbed at work when the engineer wanted to let him in (after I had explained I would be at work). When I got home from ...
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What agent could do to change your mind?
They could have actually offered me solutions rather than curtly refusing everything I requested
Attached Filesnbsp;
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By: John
Jan 15, 2015
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Once again no address, however we have been able to trace this issue and it was a gas hob left on in a flat. While the writer may complain about the inconvenience of being asked to give access to the gas contractor, the only way to find the source of the leak is to gain access to each flat. Once the gas leak was discovered the alarm would continue until the gas had been disbursed.. this takes time and is a matter of health and safety. ...

“Thank you so much for your assistance in arranging the ......”

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Sep 19,2014
Minithumbup
By: 'Selina'
Sep 19,2014
0 people found
this helpful
Thank you so much for your assistance in arranging the approval (from the directors) and the installation of the chair lift. I have indeed commented to several people on your customer service and speed of dealing with this sensitive issue. Thank you especially to Paul ...
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“I am writing to tell you how very impressed I ......”

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Sep 17,2014
Minithumbup
David
By: 'Jeremy'
Sep 17,2014
1 people found
this helpful
I am writing to tell you how very impressed I am with your property management company. Since your company took over our finances and the running of our estate I have been able to relax and enjoy seeing our environment improving. All complaints from residents ...
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“Earlier this week the contractors attended the badger run, and ......”

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Jul 31,2014
Minithumbup
By: 'PETE'
Jul 31,2014
1 people found
this helpful
Earlier this week the contractors attended the badger run, and this morning we had a sign erected at the turn around. It was very well sited and has already made a difference to the traffic problems we had by prohibiting the parking in this area. ...
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“Just a quick note to say a big thank you ......”

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Jul 30,2014
Minithumbup
Linda
By: 'Christine'
Jul 30,2014
0 people found
this helpful
Just a quick note to say a big thank you to Linda Otley Having telephoned linda and explained that we required a questionnaire completing urgently, she then went out of her way to return it the same day. She was extremely polite and helpful and ...
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“I would like to thank the staff at John Mortimer's ......”

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Jul 29,2014
Minithumbup
Steve
By: 'Albert'
Jul 29,2014
0 people found
this helpful
I would like to thank the staff at John Mortimer's for their help in completing the task of the cavity wall insulation. A special thanks to Steve for his liaison with the tenants in arranging the internal redecorations and access to the balconies through the ...
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“I would like to thank Denise for resolving the long ......”

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Jul 28,2014
Minithumbup
Denise
By: 'Pete'
Jul 28,2014
0 people found
this helpful
I would like to thank Denise for resolving the long standing issue of the television reception. There has been a problem with the signal which in part was due to the old cable and the need for some new equipment. The picture is so much ...
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“I would like to thank Kim for his work in ......”

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Jul 15,2014
Minithumbdown
Kim
By: 'Stu'
Jul 15,2014
0 people found
this helpful
I would like to thank Kim for his work in resolving outstanding issues left over from the previous managing agents. In particular the removal of the asbestos which was supposed to have been done on inspection was not completed although a certificate had been given. ...
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“Dear Mr MortimerIn this day and age, we have found ......”

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Jul 10,2014
Minithumbup
Lucienne
By: 'VAL'
Jul 10,2014
0 people found
this helpful
Dear Mr Mortimer In this day and age, we have found many staff employed are untrained, or too busy to help their customers on a regular basis. We have dealt with John Mortimer's Ltd for over 3 years now, and from day one, we are delighted ...
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“I am embarrassed to say having looked after our 60 flats ......”

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Jul 08,2014
Minithumbup
Ian
By: 'Alex'
Jul 08,2014
0 people found
this helpful
I am embarrassed to say having looked after our 60 flats for nearly 20 years, no one has thought to leave a message of thanks and gratitude to Ian and Suzanne and the entire team at Mortimers for their dedication over the years. A special thanks to ...
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“I would like to once again thank you for all ......”

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Jul 07,2014
Minithumbup
By: 'jo'
Jul 07,2014
0 people found
this helpful
I would like to once again thank you for all your help with my sale, which was not without its difficulties thanks to a tenacious call centre solicitor ! Once my sale is completed I think one or both of my buyers, although they are busy ...
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“My wife and I would like to thank Peter, Kim ......”

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Jul 07,2014
Minithumbup
Peter
By: 'Mick'
Jul 07,2014
0 people found
this helpful
My wife and I would like to thank Peter, Kim and their team, for all the effort in the planning, tendering, and supervising of the work needed to bring our block up to a suitable standard of repair. While the work is still on going, ...
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“Thank you so much for the hard work in resolving ......”

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Jul 03,2014
Minithumbup
By: 'MEG'
Jul 03,2014
0 people found
this helpful
Thank you so much for the hard work in resolving my patio door leaks which date back to the time Barratts built the property. A special thanks to Andrew for his efforts in tracing the water leaks, and proving to the developer Barratts that it ...
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“Sat on their hands for 21 years, as 3 flats 65a paid ......”

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Feb 21,2014
Minithumbdown
By: 'Albion'
Feb 21,2014
1 people found
this helpful
Sat on their hands for 21 years, as 3 flats 65a paid no service charge (world record ?) Lacked experience to renovate the fascade, cars parked on the pavements. Expensive, obstructive, inefficient and should be avoided. I understand that certain parts of the business such as lettings has ...
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By: john
Mar 20, 2014
View all comments (1)
Its so easy to make these comments and not even sign your nae to it. This person, whom I can guess wrote this, has distorted the facts completerly. This was a hearing with the management company run by the owners and the case was won by the owners. Its simply a case that 65a has a lease issued by the local authoirty and was outside the management of the rest of the development.The interpretation of the lease and what if any contributions they would make to the service charges had to be derterm ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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